Galaxy S6 rebooting itself - Galaxy S6 Q&A, Help & Troubleshooting

So I replaced my other Galaxy S6 with pink tint problem a couple weeks ago.
However, the new S6 is consistently rebooting itself. Is this normal due to Lollipop RAM leakage problem? or is this a hardware issue?
Since I'm under 15 days purchase period, I can get an another device or I would just have to return it and get a new phone.
Any ideas?

jnhsd0319 said:
So I replaced my other Galaxy S6 with pink tint problem a couple weeks ago.
However, the new S6 is consistently rebooting itself. Is this normal due to Lollipop RAM leakage problem? or is this a hardware issue?
Since I'm under 15 days purchase period, I can get an another device or I would just have to return it and get a new phone.
Any ideas?
Click to expand...
Click to collapse
Mine usually did if i changed themes often.. If you did the same try after changing a theme to reboot.. It worked for me

bamse84 said:
Mine usually did if i changed themes often.. If you did the same try after changing a theme to reboot.. It worked for me
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Click to collapse
But I havent changed my themes at all from the start

jnhsd0319 said:
But I havent changed my themes at all from the start
Click to expand...
Click to collapse
Then I really don't know.. This is what happened to me. Hope someone else to help you

Related

G2X Issues Summary - POLL

We are all excited to use the new G2X but it seems some of us ara having several issues with this phone.
I am creating this poll so we get a real world number on how many people are having issues so we can find out whether this is related to first batch of hardware or mere software issues.
Please pick your issue and vote...thanks.!!
If you have further comments, please post as well.
I've had mine since saturday around 11am eastern, got saturday delivery, one of the lucky few and have not noticed anything wrong with it. No bleed or reboots.
Only thing odd is when powering on the home screen will show about .1 second and then the lock screen but I think that happens on the O2x too..sorry to hear/see others having issues though.
I've tried to find fault with mine and just can't. I put a black wallpaper on it looked hard for the bleed nothing and the rebooting, i just haven't had any!
No issues here either, its working great for me
Sent from my LG-P999 using Tapatalk
I think mine is OK so far.
Mine has the issue where it won't unlock because the screen won't turn on
Great so far.. Only had it for 2 hours though.... Voted no issues... Keeping stock launcher only for a few days, just cause its so smooth....
Phones absolutely great, as long as it don't reboot I'm golden... Ill keep posted on any issues... Gps is fantastic vs my vibrant...
I either (hopefully) have a dud phone or there's something whacky software wise on my phone. I have a replacement coming in a few days so I'll see if that one still has the same issue or not.
I mentioned this on another thread, but I'll say it again here....I think you can multiply the "no issues" number by about 10 for 2 reasons:
1. People with no issues don't commonly open up "issues" threads.
2. People are reluctant to fill out a poll saying the have no issues because they realize they may have an issue later.
Heck, theres two people already above me that say they have no issues yet, but haven't entered it on the poll.
Side notes: Really, I would think almost everyone should have the reboot issue. It is a very very known issues that LG has already admitted to and started sending OTA fixes for. Also, "GPS issues" is very relative as it's being compared to however you previous phone or other GPS devices performed. Unless it's really malfunctioning (turning off for no reason or refusing to turn on) I wouldn't call it an "issue".
pinbak said:
I've had mine since saturday around 11am eastern, got saturday delivery, one of the lucky few and have not noticed anything wrong with it. No bleed or reboots.
Only thing odd is when powering on the home screen will show about .1 second and then the lock screen but I think that happens on the O2x too..sorry to hear/see others having issues though.
I've tried to find fault with mine and just can't. I put a black wallpaper on it looked hard for the bleed nothing and the rebooting, i just haven't had any!
Click to expand...
Click to collapse
I noticed that too. Other than that I have no issues.
Mac33 said:
I noticed that too. Other than that I have no issues.
Click to expand...
Click to collapse
Anybody with NO issues running LauncherPro or ADW EX or some other launcher except the stock? I'm running out of ideas - now trying stock launcher and not LauncherPro. Have an exchange unit coming so if that one has issues there's a good chance it's software and not hardware - or I have horrible luck!
Got off the phone - replacement phone will be here tomorrow!
I've had the phone for 4 hours and I have had to pull the battery out twice to get it to turn back on, and I've had two instances where it just rebooted lol, Ive barely done anything with it but charge it.
roymcfreely said:
I've had the phone for 2 hours and I have had to pull the battery out twice to get it to turn back on, and I've had two instances where it just rebooted lol, Ive barely done anything with it but charge it.
Click to expand...
Click to collapse
So you're using stock launcher I'm guessing. Any apps installed?
mobilehavoc said:
Anybody with NO issues running LauncherPro or ADW EX or some other launcher except the stock? I'm running out of ideas - now trying stock launcher and not LauncherPro. Have an exchange unit coming so if that one has issues there's a good chance it's software and not hardware - or I have horrible luck!
Got off the phone - replacement phone will be here tomorrow!
Click to expand...
Click to collapse
No. I'm completely stock. How the phone came. No 3rd party launchers. Have all my apps installed. Good luck with the exchange!
replaced my n1 this morning with it. no problems since turned on at 10am. just loaded my apps and charged it. texted a few times, gtalk, and twitter.
smitty24 said:
replaced my n1 this morning with it. no problems since turned on at 10am. just loaded my apps and charged it. texted a few times, gtalk, and twitter.
Click to expand...
Click to collapse
Stock launcher or 3rd party launcher?
mobilehavoc said:
Stock launcher or 3rd party launcher?
Click to expand...
Click to collapse
stock launcher still
smitty24 said:
stock launcher still
Click to expand...
Click to collapse
Interesting. Well I'm on stock launcher now so here's hoping that's all it was. Would be too easy though so I doubt it
i have my phone sense yesturday... NEVER rebooted or locked once
i noticed some decent bleeding in the bottom corner AFTER the posts...
i love the phone thats my only problem
i have rooted my phone... and froze alot of the apps that tmobile put on it...
cant wait for some beastly kernel to walk into my path.... till then im gonna give it 4./5 (because of the bleeding)
Ton of bleeding at the top.. T-Mobile rep wouldn't let me exchange it. It was not deemed defective by her standards. I'm pissed. It also has a noticeable red tint.
No issues here so far, im stuck at work so I cant look into it at the moment.
Sent from my LG-P999 using XDA Premium App

Random reboots

Hi guys, I got my G920i from an ebay seller that everyone here has been talking about. The phone was in great condition and everything was fine with the phone for the first 24 hours. Ever since then , my phone has been constantly rebooting after a few hours on it's own. I have not installed any apps that I normally don't have on my other android device , the oneplus one. The G920I is not rooted or anything. The only app I can think of , that is different this time from the OPO , is the samsung push service update. I checked around and could not see anyone else who had recvd the Push service update and was facing the same issue.
Please help!
same
I have the same issue. I also bought the international version off of eBay. I didn't notice anything for about two days, but have now had the phone restart on me three times. All three times I was not actively using the phone and the screen was off.
One thing that I tried was to reinstall the Samsung push service update. That worked for 3 days as I didn't see any more reboots. And just 15 mins ago it happened again while the phone was in my pocket. Hope this gets fixed soon.
It has happened to me twice. I just disabled the auto update feature for my apps to see if that actually works. Will let you know if it worked after a couple of days.
I've had the phone since last tuesday and didnt notice any random reboots until this app updated and now i have 3-5 a day
aford89 said:
I've had the phone since last tuesday and didnt notice any random reboots until this app updated and now i have 3-5 a day
Click to expand...
Click to collapse
Which app did you update?
ecksreturns said:
Which app did you update?
Click to expand...
Click to collapse
the samsung push service or whatever it was called that was supposed to fix the battery everyone claimed
Can you check this topic: http://forum.xda-developers.com/galaxy-s6/help/nearby-wifi-portal-causes-constant-t3086743
Maybe it's the same issue and we can narrow down the problem.
Stolper said:
Can you check this topic: http://forum.xda-developers.com/galaxy-s6/help/nearby-wifi-portal-causes-constant-t3086743
Maybe it's the same issue and we can narrow down the problem.
Click to expand...
Click to collapse
Im only around open networks at work and it does the soft reboots around my house which is secured
My random reboots started shortly after the Samsung Push Services app was updated. I force stopped it, disabled it and uninstalled the update and I haven't had a reboot in a while.
My phone was rebooting several times every day before that.
Edit: The random reboots are back. This is very frustrating.
reflash the firmware fix the problem for me. No reboot since 24 hours. 5 to 6 reboots per day before. Hope it will continue.
I also have the same issue. It has happened 2 times for me, today and yesterday. I had the phone in my hand and suddenly I see the Samsung logo. Within 5 minutes it reboots 2-3 times. This sucks =(
I have the same problem, it only happens to me when I open Play Store or when I update something.
Edit: I have the F model.
I have had my 920i for almost a week, and I haven't had any random reboot at all. Everything works as supposed to.
AirSupply said:
I have had my 920i for almost a week, and I haven't had any random reboot at all. Everything works as supposed to.
Click to expand...
Click to collapse
I bought my 920i from Breed on Ebay. Everything has been great for the most part, but I do experience a random reboot at least once every few days. It just happened to me while sitting on my desk.
I am rooted, but I don't have any crazy customizations and I applied stock recovery after root. Only one app is frozen and it's that Samsung Security Agent process that was draining my battery. I also have it connected to a Gear S, but I'm pretty sure that's not the issue.
I wiped it twice yesterday and then set it up. It's definitely not a ROM/cache issue. I'll be interested to see if anyone figures out what this is. It could just be a bug that we'll have to deal with until the next update. Fortunately, the phone restarts super fast.
I also believe this is a software issue. I am not rooted and don't see myself doing that any time soon.
Which network are you using on your 920i? I am on AT&T network
AirSupply said:
I also believe this is a software issue. I am not rooted and don't see myself doing that any time soon.
Which network are you using on your 920i? I am on AT&T network
Click to expand...
Click to collapse
AT&T here, also.
I'm using the G920F with an european carrier, so I think that is a global problem.
It happened to me twice today. That's a first. The only thing that's different is that I have a Gear S connected full time.
Didn't Android 5.01 cause the phone to reboot after some time due to running out of available memory?
AirSupply said:
I have had my 920i for almost a week, and I haven't had any random reboot at all. Everything works as supposed to.
Click to expand...
Click to collapse
Same here, I have had the phone for a week and zero issues.
Sent from my SM-G920I using Tapatalk

[Q]Does anybody else have Random Reboot problems?: Help!!!!

Just bought Galaxy S6 yesterday... woked fine until 3 hrs later it jus seems to reboot randomly....like maybe once an hour ...or twice ,,...even 3x's ....woke up this morning my phone was off.... can someone help...I am a medical courier and dependent on my phone to work at all times no problem....to deliver patients medications at any given time.....I cant be at work trying to update my work deliveries on my phone if it keeps resetting...Not what I expected from Samsung's Galaxyyy s6
any helpful info would be appreciated thanks.
Factory reset the device. If that doesn't help, your device is probably faulty and you should return it.
djhectik707 said:
Just bought Galaxy S6 yesterday... woked fine until 3 hrs later it jus seems to reboot randomly....like maybe once an hour ...or twice ,,...even 3x's ....woke up this morning my phone was off.... can someone help...I am a medical courier and dependent on my phone to work at all times no problem....to deliver patients medications at any given time.....I cant be at work trying to update my work deliveries on my phone if it keeps resetting...Not what I expected from Samsung's Galaxyyy s6
any helpful info would be appreciated thanks.
Click to expand...
Click to collapse
just like the one before me said....do a factory reset..because i have been using the device for 3 weeks and no reboots at all...
I'm jus gonna return
Went to store this morning did factory reset...and still does it ...so I'm jus gonna return it .I don't have time for this....thank u for the advice...
Its a wifi issue, there are a lot of people with your problem, try FXR en WiFi Fix. It Doesn t work for me but maybe you are more lucky.
??
Sodry to sound like a newbie but can u explain
djhectik707 said:
Sodry to sound like a newbie but can u explain
Click to expand...
Click to collapse
I just Know that is an issue related with wifi, but I am a noob here too. Sorry.
random rebbots here too
Benruk said:
I just Know that is an issue related with wifi, but I am a noob here too. Sorry.
Click to expand...
Click to collapse
no this one is a different problem, it rebots without wifi on , i tried everything but nothing helped me
here is a link that recorded
https://www.youtube.com/watch?v=IsOAGhZvq84
phone freeze and than reboots , no root no installed apps exept viber , to me its a factory problem, but since i doesnt have any warranty,becouse i live in Balkans and my phone is with europe warranty im waiting for 5.1.1 rom to see if that helps
fisunik said:
no this one is a different problem, it rebots without wifi on , i tried everything but nothing helped me
here is a link that recorded
https://www.youtube.com/watch?v=IsOAGhZvq84
phone freeze and than reboots , no root no installed apps exept viber , to me its a factory problem, but since i doesnt have any warranty,becouse i live in Balkans and my phone is with europe warranty im waiting for 5.1.1 rom to see if that helps
Click to expand...
Click to collapse
You should try a hard reset and never turn wifi on. I have random reboots and freezes too (even with wifi off) and that solved to me.
Benruk said:
You should try a hard reset and never turn wifi on. I have random reboots and freezes too (even with wifi off) and that solved to me.
Click to expand...
Click to collapse
So i should hard reset and no wifi. And than the phone works
fisunik said:
So i should hard reset and no wifi. And than the phone works
Click to expand...
Click to collapse
Yes, it works for me. [emoji1]
Benruk said:
Yes, it works for me. [emoji1]
Click to expand...
Click to collapse
So you are using internet only with 3g no wifi at all
fisunik said:
So you are using internet only with 3g no wifi at all
Click to expand...
Click to collapse
Yes, now i am waiting to try with the next update. I hope will be fixed soon.
Benruk said:
Yes, now i am waiting to try with the next update. I hope will be fixed soon.
Click to expand...
Click to collapse
Thanks you my pal. Ill try tomorrow in the morning hope that my reboots stop.because i wanted to brake my new s6 into peaces.it mad me nervous
fisunik said:
Thanks you my pal. Ill try tomorrow in the morning hope that my reboots stop.because i wanted to brake my new s6 into peaces.it mad me nervous
Click to expand...
Click to collapse
Let us know what happens... I'm getting terrible signal and I've had several soft reboots... SM-G920I
I have already returned twice and this one has the same bad signal problem and now it's been rebooting itself..... Missing my Galaxy S5 real bad now
Benruk said:
I just Know that is an issue related with wifi, but I am a noob here too. Sorry.
Click to expand...
Click to collapse
Kjc99 said:
Let us know what happens... I'm getting terrible signal and I've had several soft reboots... SM-G920I
I have already returned twice and this one has the same bad signal problem and now it's been rebooting itself..... Missing my Galaxy S5 real bad now
Click to expand...
Click to collapse
with wifi turned off same problem nothing happened, phone rebbots during searching the web, during talking, same sh*t,
after hard reset during changing language it reboots 2 times, so with my ugly phone there is no problem with wifi but its a problem with cpu or ram vs rom.
fisunik said:
with wifi turned off same problem nothing happened, phone rebbots during searching the web, during talking, same sh*t,
after hard reset during changing language it reboots 2 times, so with my ugly phone there is no problem with wifi but its a problem with cpu or ram vs rom.
Click to expand...
Click to collapse
Are you on the latest firmware for your region? What about cell signal? Did you install any apps after reset? I'm still trying to figure this phone out... I've been with Samsung 4ever and really want this phone to work right! But might have to cut my losses and go back to my S5
Benruk said:
Its a wifi issue, there are a lot of people with your problem, try FXR en WiFi Fix. It Doesn t work for me but maybe you are more lucky.
Click to expand...
Click to collapse
I don't think it's a Wi-Fi issues becuz I am facing the same exact problem, and I'm getting a replacement device too. Becuz it happens even when Wi-Fi is turned off. I think it has to do with the phone can't handle heavy loads when it's doing alot of multitasking the ram management is horrible real bad.
timnyce said:
I don't think it's a Wi-Fi issues becuz I am facing the same exact problem, and I'm getting a replacement device too. Becuz it happens even when Wi-Fi is turned off. I think it has to do with the phone can't handle heavy loads when it's doing alot of multitasking the ram management is horrible real bad.
Click to expand...
Click to collapse
yap triend no programs just stock, no account no wifi but same sh1t, it does same reboots
fisunik said:
yap triend no programs just stock, no account no wifi but same sh1t, it does same reboots
Click to expand...
Click to collapse
Yea it's just Samsung fault that's all. The only reason I am returning mines though is becuz I rooted it and tripped Knox and now they have came out with a method to root without tripping Knox lol so I am going to get a different one with Knox back to 0x0 but as for the random reboots only Samsung can fix that issue with a software update and don't hold your beath. Because only some devices are getting update which is so stupid.

S7 keeps freezing and restarting

Hi Guys /girls.
Just got an S7, brand new on O2 (UK). I usually root my phones but haven't touched this as it's quick enough and I don't want to play around with it until the warranty ends.
In the past few days the phone has been freezing, then it will turn off, sometimes restarting entering a bootloop. It will come back on for a minute or two, then repeats.
At the moment it is working following a forced restart but not sure if this will last. Has anyone else had these issues? Or does anyone know what it could be? Going to get it swapped anyway just to make sure but I can't understand the cause. Thanks in advance
Had the same issue this moth, send it to warranty it will only be worse over the days. Samsung replaced my mbo and now everything is ok
Getting worse.... Trying to get it sorted with O2 is an absolute joke, their customer service is disgusting. Been into two stores and on the phone to them twice and they're not simply swapping it for me.... I haven't even had the device three weeks
richyharrison04 said:
Getting worse.... Trying to get it sorted with O2 is an absolute joke, their customer service is disgusting. Been into two stores and on the phone to them twice and they're not simply swapping it for me.... I haven't even had the device three weeks
Click to expand...
Click to collapse
Contact Samsung on twitter, they offered to send a courier to my house free of charge to collect mine and fix the pink dot problem
*Detection* said:
Contact Samsung on twitter, they offered to send a courier to my house free of charge to collect mine and fix the pink dot problem
Click to expand...
Click to collapse
Thanks mate. They have just said they're sending out a new one tomorrow... Fingers crossed!
richyharrison04 said:
Thanks mate. They have just said they're sending out a new one tomorrow... Fingers crossed!
Click to expand...
Click to collapse
Nice one, good luck
New phone arrived. Definitely more responsive with a better battery life than the first one..
However it froze and restarted this morning....hoping it's a one off.
richyharrison04 said:
New phone arrived. Definitely more responsive with a better battery life than the first one..
However it froze and restarted this morning....hoping it's a one off.
Click to expand...
Click to collapse
Are you using anything the same as with the last one, like a MicroSD card or headphones etc?
Anything that is common between the two phones?
Same app that might be doing it? Maybe a restore from a Google backup when you first boot up reinstalling a buggy app?
Did you upgrade firmware to the latest version? It might be a software bug.
Seems fine now cheers guys. Auto frmware updates (x2) were done last night....must have been a one off. Definitely won't be rooting this device like my older phones!

Force Touch Problem

Hi everybody.
I noticed a problem on my S8+, with the Home Button Force Touch feature not working when the phone is hot, or even randomly.
Does anyone have a problem like that ?
I think this happens since the last update, but I can't be sure because I had the update 3 days after I got the phone.
Thanks.
I had the same issue about a month ago. I asked about it in every forums but no one answered.
Problem happened when I was playing game. I was trying to get to the home screen by hard pressing home button but my phone didn't respond. I tried to fix it in every way. I contacted Samsung via mySamsung app but the advice they gave me didn't work at all. Fortunately after a day, it started working again and the problem has never happened since then.
I recommend you to clear cache partition in recovery mode and then wait for a day.
Sent from my SM-G955F using Tapatalk
Thanks I'm gonna try your advice. But I didn't install TWRP yet and didn't root either, so I'm not sure I'm gonna be able to do it.
Ok so I wiped the cache partition (with the stock recovery), let's see if it worked.
tufftatino said:
Hi everybody.
I noticed a problem on my S8+, with the Home Button Force Touch feature not working when the phone is hot, or even randomly.
Does anyone have a problem like that ?
I think this happens since the last update, but I can't be sure because I had the update 3 days after I got the phone.
Thanks.
Click to expand...
Click to collapse
You have Exynos or SD
danieldp1990 said:
You have Exynos or SD
Click to expand...
Click to collapse
Exynos and no carrier branding
It happened again today....
This is really annoying.
I think the heat disable the feature.
Nobody has the same problem ?

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