Related
Issues with touchscreen being unresponsive.
Important Isuue usually appears at least after a week of owning the device
Quick test:
Lock device. Unlock, launch camera app in the lockscreen, take picture, try pressing back button, see if it responds straight away or with a delay. Test it with all apps on lockscreen.
Issue unlocking ? I.e dragging circle to the middle?
Bottom of a screen not responsive sometimes.
Back button slow to respond.
Apps launching when you try to change screen, i.e. phone registers swipe as a press.
http://www.androidpolice.com/2011/06/06/is-your-htc-sensation-having-touchscreen-problems/
CAUSE Grounding pin not touching back cover, which causes (by the looks of it) build up of static which messes up touch screen.
FIX Best to use in conjunction with fixes below.
POSSIBLE FIXes if above doesn't work, which it should, but don't expect immidiate results.
1.Shut down phone and pull battery out for at least an hour (i recommend overnight). Press power button as to turn phone on, which in theory should discharge all the left over current in the hardware.
Give it a go and let me know if it works.
2.Letting battery discharge till phone turns off,put on charge and don't touch it till it's full.
I want to thank abrown0809, eliteone, stuart0001(legendary patience ), zmfl, maschenazi, nugzo and all other people i forgot to mention for sticking with me while trying to work out FIX. Thanks to all the posters too.
I take NO credit for the fix.
Poll is here to show how many people have this problem to HTC, not to work out what percentage of users have it, as it will definitely be incorrect.
Vote yes if you EVER experienced touchscreen problems, even if its gone now.
PETITION for HTC to admit that there is touch screen problem.
All info below:
stuart0001 said:
Below is the worldwide support address. There are also country specific contact pages but I'd suggest we all contact the same place so they can't keep saying they're getting no reports.:
http://www.htc.com/www/contact/email-us/
Might be worth at least including the link below which demonstrates our issue perfectly
http://www.androidpolice.com/2011/06/06/is-your-htc-sensation-having-touchscreen-problems/
Click to expand...
Click to collapse
stuart0001 said:
I've also started a pertition here:
http://www.ipetitions.com/petition/htcsensationtouchscreenproblem/
Feel free to comment, sign & distribute as you wish
Click to expand...
Click to collapse
HT157V No issues
HT15HV80XXXX 6/1/2011
HT15BV80XXXX 6/8/2011
HT15EVXXXXX 6/13/2011 Current Device
Had big problems with the first two, both returned... Third is an improvement, however:
Seems to be a problem with the application data screen (where you can move to SD etc...) all of the data goes mental and the buttons flash sometimes causes a crash that only battery removal cures...
Back button seems to forget to work when the screen unlocks, normally returns to normal after several actions
Unlock screen is hard to unlock sometimes... helps if you are holding the device...
Screen is sometimes slow to respond
SD app icons on home screens do not regenerate after reset...
HT15JV
Circle issue in Lockscreen, and fast wish in appdrawer starts any app.
here's a video from me:
http://www.youtube.com/watch?v=zgpjmQyqYXA
@OP, what is the touchscreen issue btw? I haven't read anything about it...yet.
HT15TT - 05/26/11
No problems yet!
ht15tt
no problems
HT15CV
have the Circle issue in Lockscreen, Battery drains almost 50% in 1h wlan surfing, apps crash sometimes and at least restarts...
bet that ^^
im returning it next week i hope they will change it
HT15GV - No problems, touchsreen working perfectly.
Humming Bird said:
@OP, what is the touchscreen issue btw? I haven't read anything about it...yet.
HT15TT - 05/26/11
No problems yet!
Click to expand...
Click to collapse
Edited first post
HT15JV - no touchscreen or lockscreen issues so far
Only real bug is that non HTC widgets sometimes get flickering rainbow coloured stripes but they are strictly attached to the widget and vanish once I replace the it. So this should not be a display problem especially as the HTC widgets are never afflicted.
HT15ZT posting video now
My HT161T no issues at all
Sent from my HTC Sensation 4G using XDA App
HT15HV, no issues yet.
Had the issues on my first device, but don't know what serial it had.
Sent from my HTC Sensation Z710e using XDA Premium App
HT15MT
It had lockscreen issues yesterday. But it went away.
Sent from my HTC Sensation 4G using XDA Premium App
HT15ZT and haven't noticed any issues.
HT15RT, may build and ship date
all of the above in terms of problems. unlocking problem, bottom of the touchscreen not being responsive, swipes registered as taps fairly frequently, issues with wifi cycling and never connecting, and it has ruined the SD card it came with (do the point that it gets detected by my win7 computer but crashes explorer, and on my mac it just isn't detected) as well as the 16GB microsd I foolishly swapped in from my DSLR.
Did I mention that I still am absolutely in love with the phone?
Hmmm, still a bit random.... We just need to find a common factor. If anyone spots anything in common, just mention it, even if you are not sure.
I appreciate this thread. I am still considering purchasing this phone but the two major hold backs are the wifi signal deathgrip issue and of course the touch screen. I kinda went through this debacle with the mt4g and don't really want to go through the hassle again of finding a working model.
Sent from my HTC Glacier using XDA App
Did those with or without problems use a screen protector?
I left the stock screen protector on my unit and it works beautifully. Maybe because the touch screen unit is slightly displaced, static build up on the gorilla glass causes issues with some unit?
HT15RT works perfectly
It appears that both LG and T-mobile are putting a LOT on the hope that this update has indeed fixed all of the problems plagued with the G2X. But to be honest with you, I only notice 2 differences with the update...gps and data speed.
Problems I'm still having:
Random reboots
Lock-ups when switching from USB storage on to off
Sleep of death (try to wake the screen with the power button, and you can see some kind of slight light behind the black screen, but requires a battery pull)
Camera is dark, dark, dark
MP3 Ringtone at max volume when call is coming in is distorted
I will edit this if I think of more, but I have to go handle some business en el bano.
Please reply if you are having these issues, not having these issues, or if you have other issues.
mmapcpro said:
It appears that both LG and T-mobile are putting a LOT on the hope that this update has indeed fixed all of the problems plagued with the G2X. But to be honest with you, I only notice 2 differences with the update...gps and data speed.
Problems I'm still having:
Random reboots
Lock-ups when switching from USB storage on to off
Sleep of death (try to wake the screen with the power button, and you can see some kind of slight light behind the black screen, but requires a battery pull)
Camera is dark, dark, dark
MP3 Ringtone at max volume when call is coming in is distorted
I will edit this if I think of more, but I have to go handle some business en el bano.
Please reply if you are having these issues, not having these issues, or if you have other issues.
Click to expand...
Click to collapse
Only problems ppl complaining about is not having lg camera in gb
Sent from my GT-P1000 using Tapatalk
mmapcpro said:
Problems I'm still having:
Random reboots
Lock-ups when switching from USB storage on to off
Sleep of death (try to wake the screen with the power button, and you can see some kind of slight light behind the black screen, but requires a battery pull)
Camera is dark, dark, dark
MP3 Ringtone at max volume when call is coming in is distorted
Click to expand...
Click to collapse
So basically this update has fixed nothing?
I had no problems before update except for some minor black light bleed. After update I had a few sleep of death issues happened 4 time in the few days running the update. Yesterday I flashed the rooted update and have had No problems yet.
Sent from my LG-P999 using XDA Premium App
It fixed my wifi, it's like night and day now. Battery has very slightly improved. LG camera is gone. Overall though, I'm happy.
I was happy but just had a random shutdown. First one hopefully last. That is with the update
Sent from my LG-P999 using XDA App
I really HATE the new buttons on the keyboard...as well as the fact that double hitting spacebar no longer equals a period. I know they're petty, but they annoy the f*** out of me.
bballcat03 said:
I really HATE the new buttons on the keyboard...as well as the fact that double hitting spacebar no longer equals a period. I know they're petty, but they annoy the f*** out of me.
Click to expand...
Click to collapse
Should be a setting under the keyboard settings to re-enable the double tap period shortcut.
G2X CM7
omarsalmin said:
So basically this update has fixed nothing?
Click to expand...
Click to collapse
I know right? Since I updated my phone still won't help me make an army of tiny, laser toting robot minions. Stoopid LG.
Sent from my butt using XDA Premium App
My problems got worse. GPS won't lock on now, and when it does, it's like 30 miles off.
Getting more freezes and reboots.
Finally decided to try a warranty replacement!
The update fixxed all the reboot problems for me, however my GPS still takes forever to get a fix, and once when checking for a text message i was expecting, i would turn the screen on and off every 15 seconds or so for about 2 minutes, which eventually led to the screen getting stuck. Everything seemed to work (slight vibrate when using the unlock slider, able to feel buttons being touched through the vibration), just the screen was frozen. Weird bug, was fixxed with a battery pull and a restart though.
for those wanting the lg camera app on gingerbread, couldnt you just make a backup of the application with titanium backup and restore? Or is it not compatible on gingerbread?
Sent from my HTC Glacier using XDA Premium App
I have the following issues:
1. Phone turned off while charging overnight
2. During calls, it cuts in and out almost constantly (or every several seconds)
3. Battery life hit the crapper (due to Juicedefender not turning off radio and bloatware present again since I'm not rooted anymore)
I haven't gotten any reboots or lockups, yet
Wifi is pretty solid now
Somewhat better performance, although it lags a bit when woken up
d12unk13astard said:
for those wanting the lg camera app on gingerbread, couldnt you just make a backup of the application with titanium backup and restore? Or is it not compatible on gingerbread?
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Not yet compatible.
G2X CM7
Lakonikos said:
The update fixxed all the reboot problems for me, however my GPS still takes forever to get a fix, and once when checking for a text message i was expecting, i would turn the screen on and off every 15 seconds or so for about 2 minutes, which eventually led to the screen getting stuck. Everything seemed to work (slight vibrate when using the unlock slider, able to feel buttons being touched through the vibration), just the screen was frozen. Weird bug, was fixxed with a battery pull and a restart though.
Click to expand...
Click to collapse
Regarding GPS, just curious if you have wireless networks enabled under Settings > Location and Security
G2X CM7
Just got the OTA this morning and I've noticed much faster GPS lock and vastly improved call quality (no more drop outs!). Only been a few hours though so this is just my initial impressions. Would love it if the battery life improves but I'll have to wait and see.
My phone is way faster now and I even got a quadrant score above 3000 but it's locked up and rebooted 3 times today so I have mixed feelings.
Sent from my LG-P999 using XDA App
cuda340 said:
My phone is way faster now and I even got a quadrant score above 3000 but it's locked up and rebooted 3 times today so I have mixed feelings.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
My Quadrant speeds are the same as before... Around 2800.
I've had several random reboots today and only had maybe 4 over the last 3 months with Froyo. Trying out some different ROMs, xboarders tweaked, to see if that corrects some of the problem.
I keep having this issue. I just got this phone 2 days ago. Rooted it and flashed Glorious Overdose and I like how fast it is and how much better it performs. I thought it was just the stock ROM but it does it on here too. Ill be using an app and all of a sudden the screen will just freeze. I can't click any application or anything. All i can do is lock the screen and press the home key. Even after locking it will sometimes stop and let me click and use it again but sometimes Ill have to lock it, and unlock it multiple times before it stops. Any suggestions or has this happened to anyone else?
This used to happen to me all the time. I don't know if it was just coincidence, but I put a screen protector on, and I don't seem to get the problem anymore.
really? ill have to try that out, because its really annoying. Sometimes it wont click, sometimes it will move stuff by itself lol.
Thanks for the advice. Just applied a screen protector and no longer does this
Sent from my SGH-T839 using XDA
i have the screen thingy how do i put the protector on
I had this problem also in GO atleast 2 or 3 times a day i found out for me it was the launcher causing my problem.So i switched to GG 3.0 and not 1 problem been using for 3 days no lockups nothing prefect.I would also suggest you flash the Blaze modem to the phone my 4g no longer hangs and is so much fast also.
Went to unlock my phone this morning off the charger and the screen is totally dead. Couldn't unlock or do anything to it or even see what was going on, called Google and ordered a replacement ASAP.
Went through the not fun task of doing a nandroid backup without seeing what was on the screen and doing some trickery with screenshots then backing up my entire SD card.
However, here's the strange and potentially dangerous thing that I noticed later when I got home this evening. I went to look at the phone and go to a fastboot flash with the factory images and went to touch the bottom of the screen. When I went to do so, to the little bit of the left of the LED light was a SUPER hot portion of the phone. I almost burnt my finger it was so hot.
Not sure what to do about the issue, I feel like if I just call the support line they won't actually take in my concern legitimately. Any suggestions?
thats something quite strange
let us know what google says about RMA and this issue
Agree, maybe it's just your phone, maybe it's all the batch. Which batch/model do you have?
Sent from my Nexus 5 using Tapatalk
kentoe said:
Went to unlock my phone this morning off the charger and the screen is totally dead. Couldn't unlock or do anything to it or even see what was going on, called Google and ordered a replacement ASAP.
Went through the not fun task of doing a nandroid backup without seeing what was on the screen and doing some trickery with screenshots then backing up my entire SD card.
However, here's the strange and potentially dangerous thing that I noticed later when I got home this evening. I went to look at the phone and go to a fastboot flash with the factory images and went to touch the bottom of the screen. When I went to do so, to the little bit of the left of the LED light was a SUPER hot portion of the phone. I almost burnt my finger it was so hot.
Not sure what to do about the issue, I feel like if I just call the support line they won't actually take in my concern legitimately. Any suggestions?
Click to expand...
Click to collapse
On my Transformer Infinity, sometimes the screen won't turn on at all. On a few occasions, if I press Power enough times, I get a glimpse of a message saying the Launcher process has stopped, but then my touchscreen doesn't register any input. The tablet is also sometimes running quite hot at those times. The only way I know to recover from this is press the Power button long enough to force a reboot, then everything is normal. Could this be what's happening? Do you know if the phone is still running under the black screen? Have you tried forcing a reboot, and did it work?
As for the hot phone, I've noticed my N5 does get a bit warm when I'm using it intensively (4G, WiFi, Bluetooth, GPS and screen on all at the same time and in use) but not enough to burn me. Could be hard to tell which component is heating up like that since I think it could be the screen backlight, SoC or battery... Do let us know if you find out more.
meethere said:
thats something quite strange
let us know what google says about RMA and this issue
Click to expand...
Click to collapse
I had called them and reported the screen totally dead with lines streaking vertically and got a new replacement ordered. It wasn't until late last night when I got back and had the screen on in this dead mode that the bottom was extremely hot. I'll have to call them back and let them know
dark_ente said:
Agree, maybe it's just your phone, maybe it's all the batch. Which batch/model do you have?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yeah hopefully, it definitely seems like it could be one of those things that could potentially start fire.The one I have is the LG-D820. Any more info I can provide?
daemonios said:
On my Transformer Infinity, sometimes the screen won't turn on at all. On a few occasions, if I press Power enough times, I get a glimpse of a message saying the Launcher process has stopped, but then my touchscreen doesn't register any input. The tablet is also sometimes running quite hot at those times. The only way I know to recover from this is press the Power button long enough to force a reboot, then everything is normal. Could this be what's happening? Do you know if the phone is still running under the black screen? Have you tried forcing a reboot, and did it work?
As for the hot phone, I've noticed my N5 does get a bit warm when I'm using it intensively (4G, WiFi, Bluetooth, GPS and screen on all at the same time and in use) but not enough to burn me. Could be hard to tell which component is heating up like that since I think it could be the screen backlight, SoC or battery... Do let us know if you find out more.
Click to expand...
Click to collapse
Yeah, no its definitely dead. There were streaked lines across it, rebooted it multiple times. I ended up going into the bootloader and recovery via adb/fastboot and all that jazz. It eventually just would not work now.
In regards to the hot part I definitely think it was the lower part of the screen. It was quite literally half an inch away from the LED to the left. Was super super hot then once I shut the defective screen off (I could tell by the backlit light or whatever) it wasn't hot anymore after a minute or so.
Is it black/white? 16 or 32? When did you get it?
Sent from my Nexus 5 using Tapatalk
dark_ente said:
Is it black/white? 16 or 32? When did you get it?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
32gb black version. I ordered it immediately when they announced it that day.
mine gets really warm when i'm doing a TWRP backup then it goes into bootloop after and wont cool down. i have to force it to power off from recovery and let it cool, but i've always seen it happen. i wonder if yours was attempting to boot over and over for hours and cooked itself.....? i have a launch day black 32gb too, running Cataclysm with Franco at the moment but it was doing it on rooted stock with stock kernel
I had to send my 19 day old 32Gb Red Nexus 5 in to LG for the same reason. I was using the phone and all of the sudden had vertical lines and the bottom of the screen got burn your fingers hot. Waiting to see what LG does with my phone. The only thin I can figure is the synaptics chip which controls the screen is bad. Its the only thing in that area that could get that hot. I also noticed when I first got my phone the glass in the same area looked like it had a slight wave in it. Didn't think anything of it at the time. I'll let you know how it goes.
Is RMA/replacement applicable for Rooted and unlocked devices?
I don't believe its an issue with developer phones as long as the issue wasn't caused by something you did like brick it by flashing a wrong radio or something like that. It has to be a manufacture defect to get it fixed for free.
Sent from my ME173X using XDA Free mobile app
Bear3825 said:
I don't believe its an issue with developer phones as long as the issue wasn't caused by something you did like brick it by flashing a wrong radio or something like that. It has to be a manufacture defect to get it fixed for free.
Sent from my ME173X using XDA Free mobile app
Click to expand...
Click to collapse
My device issue is related to power button. there is no software issue.
The power button is rattling since from the purchase of the device.
Hope my device gets repaired.
Like I said. Hardware issues that are production faults should be covered.
Sent from my ME173X using XDA Free mobile app
Well this is weird. This morning I woke up and grabbed my G from next to my bed and the touch screen is being all slow and not responsive. I can't swipe left or right without doing it very slowly and deliberately. Same thing with bringing down my notification drawer.
Its making the phone near unusable. Even to type this all out I couldn't use Google keyboards swipe typing feature and have to hit each individual button really slowly.
Anyone know what could be causing this?
Sent from my XT1034 using xda app-developers app
Ravinxx said:
Well this is weird. This morning I woke up and grabbed my G from next to my bed and the touch screen is being all slow and not responsive. I can't swipe left or right without doing it very slowly and deliberately. Same thing with bringing down my notification drawer.
Its making the phone near unusable. Even to type this all out I couldn't use Google keyboards swipe typing feature and have to hit each individual button really slowly.
Anyone know what could be causing this?
Sent from my XT1034 using xda app-developers app
Click to expand...
Click to collapse
Install this and see how it behaves https://play.google.com/store/apps/details?id=multitouchpro.tests&hl=es
Thanks for that useful little app. It registers all my fingers fine, and its good if I swipe slowly, but if I swipe too fast it loses my finger for a second, which I guess is why I have a problem swiping.
I have no idea what's causing this still though since its been working fine for the past month.
Sent from my XT1034 using xda app-developers app
Ravinxx said:
Thanks for that useful little app. It registers all my fingers fine, and its good if I swipe slowly, but if I swipe too fast it loses my finger for a second, which I guess is why I have a problem swiping.
I have no idea what's causing this still though since its been working fine for the past month.
Sent from my XT1034 using xda app-developers app
Click to expand...
Click to collapse
Have you tried turning it off and on again?
Do you by any chance have the charger plugged in while doing this? (My nexus 4 screen acts that way when I connect the wall charger)
Have you tried resetting it?
It's not plugged in, I did try rebooting it but not a reset. I'll have to give that a try now.
Sent from my XT1034 using xda app-developers app
Same here, part of the screen is unresponsive, except if you move your finger very slowly.
I have the problem described by OP if I am charging with a high ampere charger. It is solved by me by turning the screen off and on after unplugging it.
I forgot to update. The problem just kind of fixed itself over a few hours. I took it to work and it was still having the problem, and then I took it out of my pocket a few hours into my shift to check a text and it was working like usual.
I dunno. Magic I guess.
Sent from my XT1034 using xda app-developers app
Could be that the cpu got underclocked for a while?
Using any cpu overclocking apps?
Ravinxx said:
I forgot to update. The problem just kind of fixed itself over a few hours. I took it to work and it was still having the problem, and then I took it out of my pocket a few hours into my shift to check a text and it was working like usual.
I dunno. Magic I guess.
Sent from my XT1034 using xda app-developers app
Click to expand...
Click to collapse
Guy who did a waterproof test on the Moto G encountered the same issues you described. As the phone dried out the screen slowly came back to life and became responsive again.
I suspect that you have moisture egress into the device, it could cause a strange capacitance differential affecting the digitiser, or even just a short.
Have you used the phone, in shower room, in pocket while exercising. In rain. Taken it from cold outdoors, into very warm indoors. All these things can cause moisture to condense inside the device.
If it happens, the symptoms will reduce as the phone completely dries out...
..
Facing Same Issue
Hello, I am also facing same issue only when my Moto G is connected to Wall Charger [Be it switched Off or On]. Can any body please help me resolve this issue? Or Do we actually have a solution for the problem stated?
same issue
Hi i have the same issue, please someone knows how to fix it or why it happens ? In my phone the problem appears and solve for itself but after a while the problem appears again
I'm also in the same boat..
Sent from my XT1033 using XDA Premium 4 mobile app
still not working
I made the multitouch test and all works fine, it seems like is a software problem but i don't know wich one is failing. I hide the navbar with gravitybox, could this be the cause of the problem ?
definitely your charger I had the same problem when using a generic charger... try a different charger
Sent from my XT1028 using xda app-developers app
Last night i charged vía usb with my notebook but the problem remains
el_bigote said:
I made the multitouch test and all works fine, it seems like is a software problem but i don't know wich one is failing. I hide the navbar with gravitybox, could this be the cause of the problem ?
Click to expand...
Click to collapse
this behavior happens to me with stock keyboard in whatsapp, after star typing and pressing the "a" key in loop, press the home button and start multitouch test (YAMT) and the screen area that is not responding is where the "a" key is located....
after a while the screen start to response in a normal way...
i tried swift keyboard and guess what.... the same issue again....
this is weird...
note: try to remove the grip shell
Solved,
Okay so I had this issue just now and i got worried, but there is nothing to worry about. The problem is in the charger, use a different charger
my 2 have done this a couple times and I think they were charging at the time. I unplugged the charger but no change. Then I removed the silicone cover I put on and it immediately worked fine both times I did it. I did not turn phone off or reboot. It did not start this trick until I put the covers on. Covers barely touch the screen on the sides. When I replaced cover it still worked until the next time it became unhappy with the cover. Anybody else...................
Update-just checked my other phone. I removed cover w/o unplugging and it did not restore it. Unplugged charger and it was fine. Almost seems like both are contributing to it. more research necessary..........
Maybe the phone just wants to be fondled???????
helppme said:
Guy who did a waterproof test on the Moto G encountered the same issues you described. As the phone dried out the screen slowly came back to life and became responsive again.
I suspect that you have moisture egress into the device, it could cause a strange capacitance differential affecting the digitiser, or even just a short.
Have you used the phone, in shower room, in pocket while exercising. In rain. Taken it from cold outdoors, into very warm indoors. All these things can cause moisture to condense inside the device.
If it happens, the symptoms will reduce as the phone completely dries out...
..
Click to expand...
Click to collapse
thank god for this, how long will it take to final all dry out?