Database Info

[LINK TO FIX][UPD 29AUG]Touchscreen Not Responsive

Issues with touchscreen being unresponsive.
Important Isuue usually appears at least after a week of owning the device
Quick test:
Lock device. Unlock, launch camera app in the lockscreen, take picture, try pressing back button, see if it responds straight away or with a delay. Test it with all apps on lockscreen.
Issue unlocking ? I.e dragging circle to the middle?
Bottom of a screen not responsive sometimes.
Back button slow to respond.
Apps launching when you try to change screen, i.e. phone registers swipe as a press.
http://www.androidpolice.com/2011/06/06/is-your-htc-sensation-having-touchscreen-problems/
CAUSE Grounding pin not touching back cover, which causes (by the looks of it) build up of static which messes up touch screen.
FIX Best to use in conjunction with fixes below.
POSSIBLE FIXes if above doesn't work, which it should, but don't expect immidiate results.
1.Shut down phone and pull battery out for at least an hour (i recommend overnight). Press power button as to turn phone on, which in theory should discharge all the left over current in the hardware.
Give it a go and let me know if it works.
2.Letting battery discharge till phone turns off,put on charge and don't touch it till it's full.
I want to thank abrown0809, eliteone, stuart0001(legendary patience ), zmfl, maschenazi, nugzo and all other people i forgot to mention for sticking with me while trying to work out FIX. Thanks to all the posters too.
I take NO credit for the fix.
Poll is here to show how many people have this problem to HTC, not to work out what percentage of users have it, as it will definitely be incorrect.
Vote yes if you EVER experienced touchscreen problems, even if its gone now.
PETITION for HTC to admit that there is touch screen problem.
All info below:
stuart0001 said:
Below is the worldwide support address. There are also country specific contact pages but I'd suggest we all contact the same place so they can't keep saying they're getting no reports.:
http://www.htc.com/www/contact/email-us/
Might be worth at least including the link below which demonstrates our issue perfectly
http://www.androidpolice.com/2011/06/06/is-your-htc-sensation-having-touchscreen-problems/
Click to expand...
Click to collapse
stuart0001 said:
I've also started a pertition here:
http://www.ipetitions.com/petition/htcsensationtouchscreenproblem/
Feel free to comment, sign & distribute as you wish
Click to expand...
Click to collapse

HT157V No issues

HT15HV80XXXX 6/1/2011
HT15BV80XXXX 6/8/2011
HT15EVXXXXX 6/13/2011 Current Device
Had big problems with the first two, both returned... Third is an improvement, however:
Seems to be a problem with the application data screen (where you can move to SD etc...) all of the data goes mental and the buttons flash sometimes causes a crash that only battery removal cures...
Back button seems to forget to work when the screen unlocks, normally returns to normal after several actions
Unlock screen is hard to unlock sometimes... helps if you are holding the device...
Screen is sometimes slow to respond
SD app icons on home screens do not regenerate after reset...

HT15JV
Circle issue in Lockscreen, and fast wish in appdrawer starts any app.
here's a video from me:
http://www.youtube.com/watch?v=zgpjmQyqYXA

@OP, what is the touchscreen issue btw? I haven't read anything about it...yet.
HT15TT - 05/26/11
No problems yet!

ht15tt
no problems

HT15CV
have the Circle issue in Lockscreen, Battery drains almost 50% in 1h wlan surfing, apps crash sometimes and at least restarts...
bet that ^^
im returning it next week i hope they will change it

HT15GV - No problems, touchsreen working perfectly.

Humming Bird said:
@OP, what is the touchscreen issue btw? I haven't read anything about it...yet.
HT15TT - 05/26/11
No problems yet!
Click to expand...
Click to collapse
Edited first post

HT15JV - no touchscreen or lockscreen issues so far
Only real bug is that non HTC widgets sometimes get flickering rainbow coloured stripes but they are strictly attached to the widget and vanish once I replace the it. So this should not be a display problem especially as the HTC widgets are never afflicted.

HT15ZT posting video now

My HT161T no issues at all
Sent from my HTC Sensation 4G using XDA App

HT15HV, no issues yet.
Had the issues on my first device, but don't know what serial it had.
Sent from my HTC Sensation Z710e using XDA Premium App

HT15MT
It had lockscreen issues yesterday. But it went away.
Sent from my HTC Sensation 4G using XDA Premium App

HT15ZT and haven't noticed any issues.

HT15RT, may build and ship date
all of the above in terms of problems. unlocking problem, bottom of the touchscreen not being responsive, swipes registered as taps fairly frequently, issues with wifi cycling and never connecting, and it has ruined the SD card it came with (do the point that it gets detected by my win7 computer but crashes explorer, and on my mac it just isn't detected) as well as the 16GB microsd I foolishly swapped in from my DSLR.
Did I mention that I still am absolutely in love with the phone?

Hmmm, still a bit random.... We just need to find a common factor. If anyone spots anything in common, just mention it, even if you are not sure.

I appreciate this thread. I am still considering purchasing this phone but the two major hold backs are the wifi signal deathgrip issue and of course the touch screen. I kinda went through this debacle with the mt4g and don't really want to go through the hassle again of finding a working model.
Sent from my HTC Glacier using XDA App

Did those with or without problems use a screen protector?
I left the stock screen protector on my unit and it works beautifully. Maybe because the touch screen unit is slightly displaced, static build up on the gorilla glass causes issues with some unit?

HT15RT works perfectly

[Q] screen issue....maybe?

I got my charge as a replacement for my fascinate like many others. befor i do anything i wanted to give the phone a few days on stock to make sure everything works fine. So far the only thing i noticed was sometimes it lags when i hit the power button to turn the screen on. Sometimes it flashes a static filled screen for a split sec before home screen loads. also some times it takes a sec for my screen to come back on after i lower the phone from my face so i can hang up. Is this just a little minor known issue others are having or is there something wrong with my phone possibly? Phone is all stock, fully bloated and the only apps ive installed are xbox live stats and google googles (coolest app ever). I doesnt do it all the time but it happens frequently enough to notice it. I can normally recreate it if i hit power button to turn screen off and let it sit a few mins then hit the button again to turn it back on.

When running completely stock, I experienced the same 2-3 second delay. Now that I am on EE4 with a custom kernel, the delay is closer to 1 second.

NotATreoFan said:
When running completely stock, I experienced the same 2-3 second delay. Now that I am on EE4 with a custom kernel, the delay is closer to 1 second.
Click to expand...
Click to collapse
did you ever see black/white lines or static? I only ask because if its a common thing that most have exp then its really no big deal. ill root and flash to help fix the lag. But if its not then i would like to get it fix asap. Other then that i havent seen any other issues yet.

I see the lines and"static" on mine when the screen comes on. Not every time though.
Sent from my SCH-I510 using XDA App

Undzis said:
did you ever see black/white lines or static? I only ask because if its a common thing that most have exp then its really no big deal. ill root and flash to help fix the lag. But if its not then i would like to get it fix asap. Other then that i havent seen any other issues yet.
Click to expand...
Click to collapse
I have seen it on occasion. It's much less noticable on a custom kernel and ROM.

Undzis said:
did you ever see black/white lines or static? I only ask because if its a common thing that most have exp then its really no big deal. ill root and flash to help fix the lag. But if its not then i would like to get it fix asap. Other then that i havent seen any other issues yet.
Click to expand...
Click to collapse
I have that on mine too.
(Out of the box EE4 stock)

Thanks for posting everybody. It seams like its a common issue then. I just wanted to make sure it wasn't just mine or that i needed to return it due to some kinda of defect. Nice to know a custom kernel will fix it for the most part. Thanks again guys. This phone is so much nicer then the fascinate

I set a lock pattern on my phone, and I haven't seen the screen flicker once since. I'll switch back to the puzzle lock and see if it comes back....standby.
*update* switched back and still no flicker. Maybe that's the ticket.
Sent from the UKB Galaxy using XDA App.

I have it on two replacement phones I got through amazon . White lines for a split second . I got it replaced through verizon because both of the others had a dead glowing red pixel after about a week. The one I got from verizon works great I would get it replaced asap before u get the glowing red dot of doom
Sent from my SCH-I510 using XDA Premium App

[q] major bugs in samsung droid charge

Hi. I write for AOL News and am looking for some feedback on the droid charge. I've used two different phones so far and found several bugs that no one has apparently been focusing on:
1.The camera/camcorder will freeze the entire phone sporadically forcing the user to reboot the system. This occurs about 1 in every 8 times the camera is used. especially if it's on more than a minute or two.
2. Clicking the 'Message' Icon will open the browser or even 'settings'. Again, forcing reboot.
3. The 'brightness' automatically changes to 0 even when the 'auto' option isn't selected and the phone isn't outside.
4. This one constantly happens; when in phone mode, the screen will go dark after only about 10 seconds and nothing will bring it back except hitting the power button. I've been told you're supposed to be able to 'shake' the phone to awake it out of sleep mode but this is not the case. Additionally, if you've set the power button to end calls, the phone will sometimes end calls on the first push and sometimes not.
The phone could be a great device but it's obvious there are SERIOUS design flaws inherent in the OS.

nikchapman said:
Hi. I write for AOL News and am looking for some feedback on the droid charge. I've used two different phones so far and found several bugs that no one has apparently been focusing on:
1.The camera/camcorder will freeze the entire phone sporadically forcing the user to reboot the system. This occurs about 1 in every 8 times the camera is used. especially if it's on more than a minute or two.
2. Clicking the 'Message' Icon will open the browser or even 'settings'. Again, forcing reboot.
3. The 'brightness' automatically changes to 0 even when the 'auto' option isn't selected and the phone isn't outside.
4. This one constantly happens; when in phone mode, the screen will go dark after only about 10 seconds and nothing will bring it back except hitting the power button. I've been told you're supposed to be able to 'shake' the phone to awake it out of sleep mode but this is not the case. Additionally, if you've set the power button to end calls, the phone will sometimes end calls on the first push and sometimes not.
The phone could be a great device but it's obvious there are SERIOUS design flaws inherent in the OS.
Click to expand...
Click to collapse
I haven't experienced any of the problems you bring up.
Sent from my Gummy Charged GBE 2.0 using xda premium

1. Are you sure that you are not pressing the power button while in the camera application. Doing so will toggle the screen lock and appear to freeze the phone.
Sent from my SCH-I510 using Tapatalk

I haven't experienced any of those issues either.
As for number 4, I think that was a conscious design decision. I don't really like it either, but you can use Tasker or Locale to detect when you're in a call and change your timeout to whatever you want.

nikchapman said:
Hi. I write for AOL News and am looking for some feedback on the droid charge. I've used two different phones so far and found several bugs that no one has apparently been focusing on:
1.The camera/camcorder will freeze the entire phone sporadically forcing the user to reboot the system. This occurs about 1 in every 8 times the camera is used. especially if it's on more than a minute or two.
Click to expand...
Click to collapse
Have not experienced on my stock Charge nor on my rooted Charge. Just tried both to try to get this to happen.
2. Clicking the 'Message' Icon will open the browser or even 'settings'. Again, forcing reboot.
Click to expand...
Click to collapse
Never had this issue on either phone.
3. The 'brightness' automatically changes to 0 even when the 'auto' option isn't selected and the phone isn't outside.
Click to expand...
Click to collapse
When you have the auto brightness turned off you can push and hold the notification bar and slide your finger to the right or left to raise/lower brightness. Is it possible you are doing this?
4. This one constantly happens; when in phone mode, the screen will go dark after only about 10 seconds and nothing will bring it back except hitting the power button. I've been told you're supposed to be able to 'shake' the phone to awake it out of sleep mode but this is not the case. Additionally, if you've set the power button to end calls, the phone will sometimes end calls on the first push and sometimes not.
Click to expand...
Click to collapse
The phone isn't supposed to be waken by shaking it. You can change the time-out timing through the settings. I've never hung up the phone via the power button so I can't even comment on that one.
The phone could be a great device but it's obvious there are SERIOUS design flaws inherent in the OS.
Click to expand...
Click to collapse
Out of curiosity, are you on EE04?

I have not experienced any of these on the 3 months with my phone. It locked up maybe once on the camera but never more than that.

I've had none of these issues and furthermore I second the above thoughts regarding locking three camera and the status bar brightness.
Sent from my SCH-I510 using xda premium

Count me in the camp that says I havent seen any of those issues. As far as the camera goes, the only issue is the substandard SD card that Sammy sends. You cannot record in HD because the card speed is too slow.
All the other issues you are seeing are unique.
Search these forums for them, if others have had the problem you will find someone asked about it.
If you do find them, I am sure that they will be very isolated.

I couldn't say about a totally stock phone as I flashed mine to gummy 1.9.1 on its very first boot, but I have never had a single problem with my phone.
I absolutely LOVE this thing, I have owned a TON of phones and IMHO this is hands down the best phone I've ever owned.
My boss bought a new Bionic last Friday and after playing with it for the day Friday I wouldn't swap my phone even for the Bionic (among other things, the screen SUCKS on the Bionic). My boss doesn't like it either, he is returning it tomorrow.
~John

Never experienced number 1,2 or 4. But I have experienced number 3. Only happens though every couple of weeks. Hardly ever basically. It is weird though. I have no idea why my brightness changes even with my auto brightness off. Still a great phone though.
Sent from my GummyCHARGED Charge using Tapatalk

kelmar13 said:
Have not experienced on my stock Charge nor on my rooted Charge. Just tried both to try to get this to happen.
Never had this issue on either phone.
When you have the auto brightness turned off you can push and hold the notification bar and slide your finger to the right or left to raise/lower brightness. Is it possible you are doing this?
The phone isn't supposed to be waken by shaking it. You can change the time-out timing through the settings. I've never hung up the phone via the power button so I can't even comment on that one.
Out of curiosity, are you on EE04?
Click to expand...
Click to collapse
Omg just read your post about the auto brightness. Never knew that. Thanks!
Sent from my GummyCHARGED Charge using Tapatalk

piizzadude said:
As far as the camera goes, the only issue is the substandard SD card that Sammy sends. You cannot record in HD because the card speed is too slow.
.
Click to expand...
Click to collapse
Mine must have come with a different card as I have had no problem recording in HD (I just tried it again to make sure)

ms0chez said:
Omg just read your post about the auto brightness. Never knew that. Thanks!
Sent from my GummyCHARGED Charge using Tapatalk
Click to expand...
Click to collapse
Lol, anytime!
It's a feature I don't think I could live without now.

I can honestly agree with ur first concern. My camera is wonky. I can take pics all day without flash enabled. But I turn on the flash and try to focus (tap to focus), and as soon as the pic is snapped, the screen goes black, causing me to do a battery pull. Happened to me on my former Charge, my current replacement Charge and my wife's Charge. Happened on stock unrooted, stock rooted, and with custom Roms on all firmware versions. And I can easily replicate it.
Sent from my SCH-I510 using XDA Premium App

Please use the Q&A Forum for questions Thanks
Moving to Q&A

nikchapman said:
Hi. I write for AOL News and am looking for some feedback on the droid charge. I've used two different phones so far and found several bugs that no one has apparently been focusing on:
1.The camera/camcorder will freeze the entire phone sporadically forcing the user to reboot the system. This occurs about 1 in every 8 times the camera is used. especially if it's on more than a minute or two.
2. Clicking the 'Message' Icon will open the browser or even 'settings'. Again, forcing reboot.
3. The 'brightness' automatically changes to 0 even when the 'auto' option isn't selected and the phone isn't outside.
4. This one constantly happens; when in phone mode, the screen will go dark after only about 10 seconds and nothing will bring it back except hitting the power button. I've been told you're supposed to be able to 'shake' the phone to awake it out of sleep mode but this is not the case. Additionally, if you've set the power button to end calls, the phone will sometimes end calls on the first push and sometimes not.
The phone could be a great device but it's obvious there are SERIOUS design flaws inherent in the OS.
Click to expand...
Click to collapse
Sounds like you have some sort of agenda. Seeing as how nobody here so far has experienced this issues your referring to, I would say nothing is "obvious" at this point, nor do any of the issues above seem to be "serious", save for maybe the camera lockup issue but that very well could be user ignorance.

jpolzner said:
Sounds like you have some sort of agenda. Seeing as how nobody here so far has experienced this issues your referring to, I would say nothing is "obvious" at this point, nor do any of the issues above seem to be "serious", save for maybe the camera lockup issue but that very well could be user ignorance.
Click to expand...
Click to collapse
I think the fact that he is a journalist with some very pointed questions is the dead giveaway for his agenda. He's looking for a sensationalist angle to play for an article. Whether it's against Verizon or Samsung, I don't know, but it's pretty certain he came here with an agenda.

jpolzner said:
Sounds like you have some sort of agenda. Seeing as how nobody here so far has experienced this issues your referring to, I would say nothing is "obvious" at this point, nor do any of the issues above seem to be "serious", save for maybe the camera lockup issue but that very well could be user ignorance.
Click to expand...
Click to collapse
Well put, I agree 100%
~John

never experienced those issues either..probably a android issue..
Sent from my Gummy Charged GBE 2.0 using XDA App

I've had my Charge for about three months. I ran bone stock EE4 for a few weeks and have been using the various iterations of Humble Roms ever since. I never encountered any of the 4 issues brought up by the OP.
As for HD recording, I recall posts mentioning that some phones shipped with class 2 and some with class 4 sd cards. I got a class 4 card in mine and I've never had an issue with recording HD. Likely the source of the recording issue.

question about black screen of death

usually you will get the black screen of death when:
-after a phone call
-during/after charging
-when hitting the power button to turn off or turn on your screen.
do you think that the gingerbread launcher is causing this problem?
Ive read on other forums on different phones that the launchers were causing the same problems on their phone as well and when they switched launchers, it all stopped.
is this a reasonable explanation?

Nope. It happens to my wife on GO Launcher as well.
Sent from my LG-P999 using xda premium

??
what is the black screen of death? or am i better off not knowing. lol
i have go launcher on my phone and wad curious if i have experienced the black screen of death. sounds scary lol

Aestetics said:
usually you will get the black screen of death when:
-after a phone call
-during/after charging
-when hitting the power button to turn off or turn on your screen.
do you think that the gingerbread launcher is causing this problem?
Ive read on other forums on different phones that the launchers were causing the same problems on their phone as well and when they switched launchers, it all stopped.
is this a reasonable explanation?
Click to expand...
Click to collapse
Only SOD I ever come across is the call SOD. That happens when running Trinity kernel on CM7 or CM7 based roms. Morfics updated Trinity kernel I assume has fixed the SOD as I haven't come across it while running CM7's nightly 199.
Sent from my LG-P999 using XDA App

suicidalintentions said:
what is the black screen of death? or am i better off not knowing. lol
i have go launcher on my phone and wad curious if i have experienced the black screen of death. sounds scary lol
Click to expand...
Click to collapse
This is when your phone goes on permanent "sleep" as in your screen wont turn on. Only way to turn it on is to do a batt pull and reboot.
Sent from my LG-P999 using XDA App

i use 2.3.7 eaglesblood running the trinity kernal and knocn on wood no problems at all. Hope i dont get that phone disease.

The kernel is the problem. I've said it a million times. Its why CM7 based roms don't do this and those with custom kernels. My Asus transformer did this (tegra 2) until a custom kernel came out.
Change the kernel and fix the SoD.
LG G2x - 2.3.7 CM7
Asus Transformer - 3.7 Revolver OC/UV

Black Screen of death
I recently flashed EB 2.3.7 / 2.5 (runs amazing by the way) but have one small issue. When charging my phone at night it goes into perm. sleep mode for the last 3 nights. My wake up call never goes off . I read somewhere it may be kernel related, so I flashed faux .46 hoping that would resolved sleep issue. It has not, anyone else have any insight?
Thanks.

That happens sometimes or stock ROM.
Sent from my LG-P999 using xda premium

gman87 said:
This is when your phone goes on permanent "sleep" as in your screen wont turn on. Only way to turn it on is to do a batt pull and reboot.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Hold the power button down for a long time. After about 30-45 seconds, something will usually happen. Sometimes the home screen will flash on for a second and then go black again, sometimes the home screen will come on but will be in a frozen state and won't accept input, and sometimes the screen will come back on normal. This will allow you to avoid a battery pull maybe a quarter to a third of the time you get an SOD.

screen lights up randomly

Hi all. Since updating to 2.3.5 my screen randomly lights up. The phone will be just sitting on the table, next to bed etc and the screen will light up for a few seconds and the turn off.

Not been on a stock ROM in a while, but I do remember hearing about this problem when the update rolled out. Just can’t remember if the problem was solved. Had a quick search and no joy. I'll keep looking. I have a theory though...
I had this problem once, and it was down to an app and the WiFi sleep policy. The WiFi sleep policy was set to ’15 minutes’ so the app was occasionally forcing a wake-lock to stop the WiFi from shutting off. This would also cause the screen to come on briefly. Could it be something like that? Sorry I can’t remember what the app was. Try leaving WiFi off and see if that stops it. If not successful try leaving auto-sync off. It will at least rule out or confirm something trying to force a wake-lock to sync something.
Edit: Does this do it only when on charge? Try opening up Car Dock Mode, and turning off 'Auto Launch'.

wnp_79 said:
Not been on a stock ROM in a while, but I do remember hearing about this problem when the update rolled out. Just can’t remember if the problem was solved. Had a quick search and no joy. I'll keep looking. I have a theory though...
I had this problem once, and it was down to an app and the WiFi sleep policy. The WiFi sleep policy was set to ’15 minutes’ so the app was occasionally forcing a wake-lock to stop the WiFi from shutting off. This would also cause the screen to come on briefly. Could it be something like that? Sorry I can’t remember what the app was. Try leaving WiFi off and see if that stops it. If not successful try leaving auto-sync off. It will at least rule out or confirm something trying to force a wake-lock to sync something.
Edit: Does this do it only when on charge? Try opening up Car Dock Mode, and turning off 'Auto Launch'.
Click to expand...
Click to collapse
thanx for the answer friend.i ll try it.

efialtis1971 said:
Hi all. Since updating to 2.3.5 my screen randomly lights up. The phone will be just sitting on the table, next to bed etc and the screen will light up for a few seconds and the turn off.
Click to expand...
Click to collapse
I noticed this too, but only on a Sense 3.5 ROM...Endymion (because, frankly, i didn't care much about any other Sense ROM to stay on it long enough to notice anything) ...but for me, the screen only lit up like a camera flash, just for a fraction of a second! not for a couple of seonds as you have experienced. Been on ICS betas, and RCs and currently on Reaper, but this issue never repeated itself. So far, this has happened to me only on a Sense 3.5 ROM...and my setup, sync frequency, installed apps hardly ever varies from ROM to ROM...I'm pretty consistent about how i like to use my phone.
And frankly, even when this was happening, i didn't bother much because it wasn't affecting performance or battery life... Sense is quirky, to say the least, but i've learnt to tolerate it like you would a sexy girlfriend. If it's sexy enough, it can get away with anything!!

I had this issue on the stock 2.3.3 ROM.
-------------------------------
Sent from my HTC Desire S

I can confirm that issue, like enigmaamit described it. I'm on endy 3.4. Weird...
Sent from my HTC Desire S using XDA App

I had the same issue but just one time few minutes after i pluged my phone .

Same here with MIUI... Just for a 1/10 of a second...
...via Tapatalk

I get this on ICS (virtuos quattro) when screen is off and charging, like half a second on and off again...

i've had this issue with pretty much every ROM, actually had it since i've had the phone. The phone lights up for a quick second. Enough for you to realise when your eyes are closed. i don't pay much attention to it anymore. But i don't think mine lasts seconds like yours. Mine was just a blank screen flashing

dan-fish said:
i've had this issue with pretty much every ROM, actually had it since i've had the phone. The phone lights up for a quick second. Enough for you to realise when your eyes are closed. i don't pay much attention to it anymore. But i don't think mine lasts seconds like yours. Mine was just a blank screen flashing
Click to expand...
Click to collapse
Hmm I think I'm only one but I gess not. It flash for like 0,1-0.2 sec. Just a little bit and I have seen it only in night when room is dark but I'd you don't motivated hardline to see. Flash is low light with blank screen
Sent from my HTC Desire S using xda premium