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In low signal areas, I often have calls that enter a weird mode where roughly every 1 second voice cuts in and out. Anyone else experience this? My Fascinate in the same area never used to have this issue. -1 for the VIA POS. The problem seems to be there on all ROMS including the new EP1W.
When this happens on an important call, I have a growing urge to shatter the phone on the ground. Never had this feeling on previous phones, so once again Samsung has set a new record.
Yep, same thing in for me around 10 miles surrounding where I live. I believe the phone has a ****ty radio, but it is good enough for normal areas, but in an area that has a low signal or a tower with any slight issue, this phone reacts worse than most. My wife's incredible 2 works fine in the same area. When I got this phone, I was hesitant because I heard things about Samsung radios in the past, and low and behold, it was true. Sad because the battery life is great, the screen is great. But between the GPS locking taking forever once in a while, the lag, and most of all the issue you are describing. This thing is getting traded in as soon as the bionic comes back in stock. And if I hate that phone, I will simply switch to the incredible 2. Maybe it doesn't have 4g, but the phone flat out works out of the box and works well.
Just wanted to follow up because this is a real issue where you literally can't communicate with calls in certain areas on certain Charges. I tried two Charges and two sims and the problem still persisted, always in the area in my town only. My wife's Incredible 2 has zero issues. I switched to the Bionic today and the call issues are gone. As happy I was with the screen and battery life of the Charge, I am relieved to say I can now make phone calls wherever I want without concern, and that trumps anything else after all it is a phone first. Just thought people with this issue would like confirmation of other phones that do not have the problem.
I tried to like this phone, I really did. But the frequent voice cut outs and garble leave me feeling angry and thinking who gives a rip about the screen if you cant make a call.
Why did Samsung use this toy VIA chip? Its kindergarden level quality. Its a true POS designed by flunkies.
So ever since I received my One X when it first came out, the phone would drop connection in certain areas and then never reconnect. An update has since slightly fixed it, so now it will sometimes reconnect, sometimes get stuck on Edge permanently until rebooting or until toggling airplane mode. I went through 3 phones swapping at the AT&T store before the 30 days were up, but all three did the same thing. My Xperia X10 was perfectly fine.
I'm just wondering if anyone else has had experience with this issue, if replacing their phone fixed it or not (I'm planning on warranty-swapping anyway because of a bright spot on the screen that showed up). I'm worried that for the snowboarding season my phone will give up on an already sketchy network when I need communication with my friends on the mountain.
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
sfreemanoh said:
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
Click to expand...
Click to collapse
Yep, actually I had a thread about this a while back; I tried just about everything (other ROMs, new sim cards, factory resets, the whole shebang) and my only solution so far (if you intend on keeping your current phone) is to completely unroot my phone, along with removing all root-related applications (namely Xposed). It still happens from time to time, but a lot less frequently then when rooted and running Xposed modules. I have a new phone coming in today from Verizon, so hopefully that unit will not have any of these issues... I still am not entirely sure what causes it, though it is definitely exacerbated by Xposed. Hopefully some of this helps? If you have any further questions feel free to ask, either through PM or this here thread.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Sevinex said:
Yep, actually I had a thread about this a while back; I tried just about everything (other ROMs, new sim cards, factory resets, the whole shebang) and my only solution so far (if you intend on keeping your current phone) is to completely unroot my phone, along with removing all root-related applications (namely Xposed). It still happens from time to time, but a lot less frequently then when rooted and running Xposed modules. I have a new phone coming in today from Verizon, so hopefully that unit will not have any of these issues... I still am not entirely sure what causes it, though it is definitely exacerbated by Xposed. Hopefully some of this helps? If you have any further questions feel free to ask, either through PM or this here thread.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I am having same did getting new phone help? I think its just crappy radios myself nothing to do with root exposed or anything.
wooddale said:
I am having same did getting new phone help? I think its just crappy radios myself nothing to do with root exposed or anything.
Click to expand...
Click to collapse
I have a new phone now, and so far I haven't experienced any data connectivity issues. This morning I did notice that my SMS were not sending properly, but that issue has since faded away, so hopefully it was Verizon network based... Anyways, I will try reinstalling Xposed and a couple modules later today (likely Snapshare and the Sense 6 Toolbox) and will report back sometime tomorrow or the next on how it goes. Fingers crossed...
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Sevinex said:
I have a new phone now, and so far I haven't experienced any data connectivity issues. This morning I did notice that my SMS were not sending properly, but that issue has since faded away, so hopefully it was Verizon network based... Anyways, I will try reinstalling Xposed and a couple modules later today (likely Snapshare and the Sense 6 Toolbox) and will report back sometime tomorrow or the next on how it goes. Fingers crossed...
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks keep us informed.
wooddale said:
Thanks keep us informed.
Click to expand...
Click to collapse
sfreemanoh said:
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
Click to expand...
Click to collapse
Lol, so after installing Xposed, I suddenly started having issues maintaining a solid 4G connection; 3G works fine, just whenever I do manage to connect to 4G I am unable to use any data (says I am connected to the mobile network, but I do not get any upload or download data movement). Even after removing Xposed and all associated modules, I am still experiencing this problems. I am going in today/Monday to get a new SIM card (hopefully this is what is causing my issues) but goddamn I just cannot seem to catch a break in terms of my phones' data connection. If the above doesn't work I may have to send for another phone, though after having now received three replacements this entire process is getting a little irksome... I really do love this phone, but it seems as if it is my M8 is rejecting my love from every angle.
UPDATE: The new SIM didn't do anything, I still am having 4G issues, so another phone it is...
it's not just your phone....
Sevinex said:
Lol, so after installing Xposed, I suddenly started having issues maintaining a solid 4G connection; 3G works fine, just whenever I do manage to connect to 4G I am unable to use any data (says I am connected to the mobile network, but I do not get any upload or download data movement). Even after removing Xposed and all associated modules, I am still experiencing this problems. I am going in today/Monday to get a new SIM card (hopefully this is what is causing my issues) but goddamn I just cannot seem to catch a break in terms of my phones' data connection. If the above doesn't work I may have to send for another phone, though after having now received three replacements this entire process is getting a little irksome... I really do love this phone, but it seems as if it is my M8 is rejecting my love from every angle.
UPDATE: The new SIM didn't do anything, I still am having 4G issues, so another phone it is...
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Click to collapse
a lot of feedback on the web across multiple carriers of the poor lte signal retention on this phone.....this is starting to sound like a hardware defect or a major "radio" software glitch.
biswasd said:
a lot of feedback on the web across multiple carriers of the poor lte signal retention on this phone.....this is starting to sound like a hardware defect or a major "radio" software glitch.
Click to expand...
Click to collapse
I dumped mine could not handle it anymore get rid of it before you loose any more money. I have had a lot of phones when there bad from the start they don't usually get any better. The Droid Bionic being the only exception.
sfreemanoh said:
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
Click to expand...
Click to collapse
I had the same problem with my new M8 when travelling from/to areas with low or no data coverage back to areas where I knew there was a LTE signal. Only toggling Airplane Mode would make the data reconnect. That problem was solved for me with a new sim card.
I also had very bad data connectivity at home in a major southern California city (best was -105 dBm) whereas I got up to -83 dBm in some rural town in Arizona.
Read trook's posts #34 and up here: http://forum.xda-developers.com/showthread.php?p=53838257
Some of these problems may be connected to the new data service VZW is rolling out.
I would wait a few weeks before ditiching this phone. 'Cause it rocks!!!
bull**** phone
berndblb said:
I had the same problem with my new M8 when travelling from/to areas with low or no data coverage back to areas where I knew there was a LTE signal. Only toggling Airplane Mode would make the data reconnect. That problem was solved for me with a new sim card.
I also had very bad data connectivity at home in a major southern California city (best was -105 dBm) whereas I got up to -83 dBm in some rural town in Arizona.
Read trook's posts #34 and up here: http://forum.xda-developers.com/showthread.php?p=53838257
Some of these problems may be connected to the new data service VZW is rolling out.
I would wait a few weeks before ditiching this phone. 'Cause it rocks!!!
Click to expand...
Click to collapse
it has nothing to do with the AWS rollout - i have a Verizon Galaxy S5 sitting right next to my M8 ---- guess what - consistent data speeds on the s5 (15 mbs down)......on the m8 (3-4mbs down) - and the data flucutates and in the signal meter , I'm getting about -6db less on the M8 than the s5.
trust me, i so desperately want to keep this phone, b/c quite frankly, i hate the amoled screen on the s5, but alas, i cant keep a phone that doesn't work well
biswasd said:
it has nothing to do with the AWS rollout - i have a Verizon Galaxy S5 sitting right next to my M8 ---- guess what - consistent data speeds on the s5 (15 mbs down)......on the m8 (3-4mbs down) - and the data flucutates and in the signal meter , I'm getting about -6db less on the M8 than the s5.
trust me, i so desperately want to keep this phone, b/c quite frankly, i hate the amoled screen on the s5, but alas, i cant keep a phone that doesn't work well
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Click to collapse
Did you have to do that?! You just ruined my evening! That's really not what I wanted to hear!
The cold hard truth - aaaarghhh. [emoji24]
Now I have to re-think this purchase 'cause I use my phone 80% for data related functions!
But thanks anyway for posting. Even if it hurt...
cold hard facts
berndblb said:
Did you have to do that?! You just ruined my evening! That's really not what I wanted to hear!
The cold hard truth - aaaarghhh. [emoji24]
Now I have to re-think this purchase 'cause I use my phone 80% for data related functions!
But thanks anyway for posting. Even if it hurt...
Click to expand...
Click to collapse
yes - sorry bro - i'm quite disappointed by what i am seeing with my own two eyes as well as all the others across the US and the rest of the world who are experiencing the SAME symptoms. so this is not a verizon network issue --
me thinks its a faulty radio which is causing bad handoffs between 3g and 4g (LTE). once the phone drops down to 3g, it never regains 4g signal for some reason. also, there is the issue of the constant signal fluctuations even when the phone is on LTE...so who knows. maybe combo of bad radio and poor quality antenna module.
i'm not a phone engineer but i have enough common sense and knowledge about phones to know a lemon when i see one......so, yup, i'm keeping the s5 and return the m8 tomorrow under the 14 day guarantee from verizon. shame....
biswasd said:
yes - sorry bro - i'm quite disappointed by what i am seeing with my own two eyes as well as all the others across the US and the rest of the world who are experiencing the SAME symptoms. so this is not a verizon network issue --
me thinks its a faulty radio which is causing bad handoffs between 3g and 4g (LTE). once the phone drops down to 3g, it never regains 4g signal for some reason. also, there is the issue of the constant signal fluctuations even when the phone is on LTE...so who knows. maybe combo of bad radio and poor quality antenna module.
i'm not a phone engineer but i have enough common sense and knowledge about phones to know a lemon when i see one......so, yup, i'm keeping the s5 and return the m8 tomorrow under the 14 day guarantee from verizon. shame....
Click to expand...
Click to collapse
To tell the truth I have been reading about the same issue on the general M8 forum - probably just didn't want to make the connection.... So thanks for opening my eyes.
I'm hoping for bad radio software that may get fixed with some future update (although my 6th sense tells me it's the bad antenna module....)
Too late for me for a clean exchange. Gonna have to read the Squaretrade fine print.....
Hello guys and girls,
after experiencing some GPS problems (loss of signal on the road and/or late fix) I did the fix found on youtube (Where you place a bit of paper/tape under the GPS antenna contacts). It worked just fine, my GPS fix is now happening faster and I did not lose the signal ever since. But I am now facing some (weird?) problem: My GSM connection (GRPS, EDGE) is really really bad. In my room I don't get any signal at all, outside I get like 1 out of 4 bars of signal strength, but I lose it after a few seconds. I normally have 4 out of 4 bars in my room. BUT: My 3G connection works fine, 3G, LTE, same connectivity as before.
My friends phone (same carrier) does get the full GRPS/EDGE connection in my room, so it's not the carrier having problems. I didn't do any updates or anything in the last weeks. It would be a huge coincidence, if a software bug happened while I fixed the GPS problem, so I assume it's a hardware related thing?
How might I fix that, what possible solutions are there?
Tried the following so far:
Restarting multiple times, with our without airplane mode
Re-inserting the sim-car
Switching between LTE only, GSM/LTE, GSM only
Flashing new/other modem
Replacing the speaker/antenna-module
-> nothing changed
out of sheer curiousity, and after reading your post, im stuck wondering.. why do you want or need your gprs and edge connection when your 3G/LTE is fine? data speeds are very slow, and drain lots of battery using anything internet or download related..
Yeah, sure, 3G/LTE is better and coverage is really good where I live, that's why it's not an emergency for me, but it's very important to get it back to work properly.
I know at least 2 situations where I really need GSM (GPRS,EDGE):
1) At work (huge metal building, no 3G/LTE, only GSM) -> I can't call, text or do anything with my phone (don't worry, I am allowed to do so and no, there is no WiFi)
2) On the road, especially the german autobahn has large areas where there is no 3G/LTE coverage, so I can't use my navigation-software properly and can't respond to calls or whatsoever
So all in all: GSM in really important for me. Please help me. :crying:
ahh.. I see.
and your GPRS/edge was fine before the GPS "fix"? maybe something got loosened?
Before I did the fix it worked perfectly fine. Directly after I did it, the gsm was gone so I figured that I somehow damaged the antenna. But since I replaced it and nothing changed I am not sure what to do now. Are there other antennas, are there other modules that influence gsm, that I might have damaged or loosened?
That's what can happen when you tinker with guts of your phone. You risk damaging or messing it up. Sorry, I don't mean to sound like a jerk.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Yes, dave2metz, I know. I was fully aware of that when I opened my phone for the first time to fix the GPS thing. But I am not here for moral advice.
Any ideas how I could fix my problem are highly appreciated!
Edit:
Just checked: The sim-card is not the cause of the problem either. I would really appreciate some good ideas guys..
No idea what I might try?
My best guess is that this is a hardware related problem. But how does one fix it? I replaced the antenna (the bottom thing), nothing changed. So that specific antenna was not the cause of the problem.
Are there other antennas?
Are there antenna-connections that I could check?
Any other hardware things that I might check?
Anything that might have lost the physcical contact inside the phone because of that GPS fix?
Could it, against all odds, be a software problem?
Please, I am really in need of a working phone. If I can't fix it I need to replace it sooner or later because GSM is essential.
If anyone can provide me with an idea or something that leads me to a fix, I will reward you (amazon gift-card or whatsoever).
Cheers,
.yasu
Did you figure it out?
.yasu said:
No idea what I might try?
My best guess is that this is a hardware related problem. But how does one fix it? I replaced the antenna (the bottom thing), nothing changed. So that specific antenna was not the cause of the problem.
Are there other antennas?
Are there antenna-connections that I could check?
Any other hardware things that I might check?
Anything that might have lost the physcical contact inside the phone because of that GPS fix?
Could it, against all odds, be a software problem?
Please, I am really in need of a working phone. If I can't fix it I need to replace it sooner or later because GSM is essential.
If anyone can provide me with an idea or something that leads me to a fix, I will reward you (amazon gift-card or whatsoever).
Cheers,
.yasu
Click to expand...
Click to collapse
Did you end up figuring anything out for this? I have something along the same lines. I dropped my phone and smashed the screen. I was able to get a guy to replace the screen portion of the unit, but immediately after I got it back it had no cell reception. Rebooted came, back thought everything was cool.
After a couple weeks I notice my phone has lost reception occasionally. It's now gotten worse, I used to be able to reboot it about 5 or 6 times and then it would randomly come back. I've even had it come back without performing a reboot on its own.
I ended up taking the whole thing apart, reseating everything after having a day and half span where I have been unable to get it back and boom reception came back. Thought it was his repair job at that point, but it has since dropped the signal again and I can't get it back. Yesterday even I was showing LTE signal changing from low to strong etc, but my network was still down as I couldn't perform a search, maps, or anything.
I have my phone apart again. I've checked all the connections over and over and wondering what else to look for or try to replace. True my impact could have damaged a component on the mainboard, but my phone works fine in all other areas. I could replace the antenna wires and the antenna/speaker module, but I'm not sure it just a reception problem.
My phone also boots into airplane mode when it has no signal, but turning it off does not restore the connection or anything. Rebooting it puts it back into airplane mode. *#*#4636#*# shows my radio is off. Thinking it's a short or something somewhere, but I doubt I'll be able to fix it in that case - at least without a mainboard?
That's my other question, what part need to be replaced for experiencing no network and its not the antenna or antenna wires? Is the mainboard? Sister board? Currently researching teardown as this phone is modular and I'm sure I could source the part off ebay or something.
Hi,
There's one antenna for 2G/3G/4G so I think if this problem was caused by hardware, it would affect overall connection to mobile network.
I think that this might me software-related problem but actually can't figure out which. Only thing I'm currently thinking of it that your phone has problems with connecting to certain GSM band. For example in Europe are 900 MHz and 1800 MHz standard for GSM.
Lower frequencies bring you better coverage. Your phone might have trouble with connecting to them and automatically selects 1800 MHz layer.
If you are able to get another phone with SIM of the same network provider, I recommend you to download any networking app and compare data about cells. Mainly CID number. It's unique identifier of each cell in an area.
If both phones are connected to same cell (CIDs are equal), you have to compare RSSI values. Lower means better signal. RSSI is defined as a negative number in an interval of <-51; -113>. So -75 dBm is better than -89 dBm. In one place should be difference about +/- 5 dBm.
Reaching slightly different RSSI numbers while connected to same cell in same place might mean that your phone really have problems with radio.
hey mate,
My wife phon is having the same issue 4G works, 3G sort of works, 2G nothing.
[Did the GPS fix on my wife's Nexus 5 (and mine) also]
swapped sim, used another telco same issue.
when into service menu did *#*#4635#*#* , click the 3 dots, select radio band - only see USA band.
While my phone had automatic, usa bad , usa band, japan band.
she is running stock rom with unlocked boot loader, I am on CM11 but doubt that should make any difference.
if I work out what is going on will report back.
nexus 5 3g 4g damaged
hello guys?.. my htc nexus 5 got wet and i notice the signal strength got lost. when i open it up i notice the lines on the antenna got damage. how do i repair it? or should i replace it with new one? Pls help !!
Is issue still remaining?
Hi. I am having the same problem. Could anyone find a fix for this?
My GPS was and is fine. I didn't do the gps fix, but I have replaced my battery and I think it happened after the replace...
This is not meant to be scientific, however I am trying to get a gauge if this is a larger issue that what some have posted. I have a new Galaxy S6 that I activated on launch day. My previous 2 phones are and S4 and S5 most recently. I am fairly savvy in knowing my network strength locally and places I frequent. Since switching to the S6 from my S5 I have been on 3G in know very good 4G areas alot of the time. Not only that but I have seen the dreaded 1X more times in the last few days in areas I have had religiously great 4G coverage on for years. I have dropped 3 calls of which I havent done in probably 4 years as well. I have done tests with an S4 and S5 right next to my new S6 where I can pull 15-20Mbs on either of those two phones where my new S6 gets between 0.5Mbs and 1.5Mbs.
I have checked the signal strength between the two sitting right along side each other S5 (111DBs) - S6 (98DBs) I personally have no idea the order of magnitude between 1-10 DBs if that would make that much of a dramatic difference, but real world testing there is either something wrong with my specific unit or hoping its not extremely widespread. There is a thread in general that we have been posting to but the change has been so dramatic if it was more widespread i would think alot more folks would be posting. So in order to find out if this is specific to myself and a few others in that thread or more widespread hardware/software issue I am throwing up a poll. Please take a few seconds and vote.
i work in my basement in a major city area and all my previous phones would get 3 bars of LTE in my office here. my S6 Edge gets occasional 1 bar of LTE mixed with 1X very often.
i am connected to wifi here and it hasnt affected my using it for work but have noticed this and prefer it worked at least as well as my older devices.
i am generally not a "numbers" watcher on things like this or battery and more of a "as long as it works as i need it" user but i noticed the 1X because i am not use to seeing it.
also i should add that i noticed under battery that #1 for me is always "Cell Standby" and i have to assume they are related?
fletch33 said:
i work in my basement in a major city area and all my previous phones would get 3 bars of LTE in my office here. my S6 Edge gets occasional 1 bar of LTE mixed with 1X very often.
i am connected to wifi here and it hasnt affected my using it for work but have noticed this and prefer it worked at least as well as my older devices.
i am generally not a "numbers" watcher on things like this or battery and more of a "as long as it works as i need it" user but i noticed the 1X because i am not use to seeing it.
also i should add that i noticed under battery that #1 for me is always "Cell Standby" and i have to assume they are related?
Click to expand...
Click to collapse
So far every time a Verizon user has had Cell Standby at the top, it's been with wifi on. After your next full charge, leave wifi turned off completely for awhile and see if Cell Standby shows up at the top again.
What makes this a major problem is the fact that Verizon's VoLTE is fully dependent on a decent LTE signal.
jntdroid said:
So far every time a Verizon user has had Cell Standby at the top, it's been with wifi on. After your next full charge, leave wifi turned off completely for awhile and see if Cell Standby shows up at the top again.
What makes this a major problem is the fact that Verizon's VoLTE is fully dependent on a decent LTE signal.
Click to expand...
Click to collapse
i have read that as well and i guess i could do that but i really need Wifi on when my office signal is so often on 1X
Yes testing it today, it is very bad. Getting about 1Mbps when not using Wi-Fi.
Sent from my SM-G920V using XDA Premium HD app
Our new S6 is doing this same thing. Jumps from a strong 4G signal to 1X with no signal the second you make a call. :crying:
Is there a fix for this besides returning the phone?
Enable advanced calling on your account and on your phone. Also switch from Global to LTE/CDMA
Sent from my LG-VS985 using Tapatalk
bkuhl said:
Enable advanced calling on your account and on your phone. Also switch from Global to LTE/CDMA
Sent from my LG-VS985 using Tapatalk
Click to expand...
Click to collapse
OK, But than I loose my Caller ID / Name / Number. I need the caller ID.
Then buy the Caller ID feature. Your phone is switching to 1X when making a phone call because the S6 doesn't support voice and data simultaneously unless you have Advanced Calling on and enabled and are in LTE coverage area. The S6 only has a dual band modem.
Sent from my LG-VS985 using Tapatalk
HD Voice feature needs to be turned on, but don't!
Hey guys I've talked about this in different forums and sites, I'll copy and paste it here and hopefully it will help you understand why you can't place calls using the 4G LTE without having the Advance calling feature turned on under the Verizon network.
"Verizon is aware of the HD voice/video feature being the culprit of the dropped calls, they are blaming Samsung for not pushing an update to correct the problem. Meanwhile Samsung has said that the feature is a Verizon software. I was told by their tech support that it has been reported that there's a 50% dropped call increase using the galaxy S6 while having the HD voice/video feature on, this was 2 weeks ago. The agent said they have a search tool like Google search, this is internal and that's where he found this information.
You can not make calls and surf the web without the HD voice/video feature on, but turning this feature off will STOP THE DROPPED calls. Verizon's software side for galaxy S6 does not allow you to make calls on the 4G LTE network when the HD voice/video feature off, instead is shows 1x.
I have been in touch with Verizon wireless tech support for the last 3 weeks now, this past week Verizon has been sending me texts to update me on the progress of my ticket. I've had Samsung tech support in conference call with Verizon tech support; during this call that lasted more than 3 hours Verizon admitted that it wasn't a Samsung problem but Verizon's. As soon as the tech from Samsung hanged up the call because we were told that I would have to call their engineering department to further assist us. Before the Samsung tech agent hung up the call we had asked if I could make calls using the 4G LTE and was told to hold up while he researched this question. As soon as the Samsung tech agent left the conference call the Verizon tech answered no, and proceeded to make a complete 360 on answers he gave prior to the Samsung agent leaving the call, saying that the problem was not a Verizon but Samsung problem, even though moments before he said that it wasn't a Samsung problem to me and the Samsung tech support agent but Verizon's. I was also advised by the Verizon tech agent that if I wanted to, I could JAIL BRAKE my Galaxy S6 and download a software to disable the HD voice/video feature without losing the 4G LTE but that it probably still won't work properly. I told this agent that I've never jail broken a device and don't plan on because this is clearly a Verizon feature not working properly.
Not even 5 minutes after ending the call with Verizon's tech support, a supervisor from Verizon called me to tell me again that this is a Samsung issue not Verizon, he said that Samsung needs to push a SW version update to fix the problem with the HD voice calls dropping. He asked what I wanted, I said to get the Galaxy S5 and return this phone, but that I was told by 2 different stores (Rockville Centre NY, and Merrick NY both in Long Island) that if I wanted to return this phone or exchange for a different one I would be charged a 40% restocking fee even though I was within my 14 days. I was told by the tech before the supervisor called that it was at each store's discretion whether they charged you a restocking fee or not. I was told to consider this mater resolved by the supervisor, that they will get in touch with the store so I can return the phone and if in fact there are any fees I would be refunded in some sort of credit; but all I've received all of last week is text messages letting me know they are still working on my ticket."
ok i know this will sound crazy BUT i cracked the screen on my S6 Edge and got sent a new replacement (after deductible) and i swear in the same basement office i was using my original release day S6 my reception is much better.
i cant say if i just needed to do a reset on the original or what may be at play here but i can say with certainty that using the new one all day today i have not seen a single 1X or even gone below 2 bars where my original was often on 1X sitting in the same chair and location. no doubt its better but cant say why for sure except i am using a new device.
sidenote - the screen on my 1st one had much whiter whites and this new one has a slight more of a yellowish tint to it but this is not an area i am over concerned about and just something i noticed right away and then held them side by side before i shipped the cracked original back
fletch33 said:
ok i know this will sound crazy BUT i cracked the screen on my S6 Edge and got sent a new replacement (after deductible) and i swear in the same basement office i was using my original release day S6 my reception is much better.
i cant say if i just needed to do a reset on the original or what may be at play here but i can say with certainty that using the new one all day today i have not seen a single 1X or even gone below 2 bars where my original was often on 1X sitting in the same chair and location. no doubt its better but cant say why for sure except i am using a new device.
sidenote - the screen on my 1st one had much whiter whites and this new one has a slight more of a yellowish tint to it but this is not an area i am over concerned about and just something i noticed right away and then held them side by side before i shipped the cracked original back
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Interesting. Unfortunately I've had three S6's and all behaved similarly with weaker LTE signal and more frequent drops to 3G.
Also, the screen thing is the one thing that bugs me about amoled, and qhd amoled at that. On my third device and all three have had some variation of the pink hue, and while quite subtle, once you see it you can't unsee it.
jntdroid said:
Interesting. Unfortunately I've had three S6's and all behaved similarly with weaker LTE signal and more frequent drops to 3G.
Also, the screen thing is the one thing that bugs me about amoled, and qhd amoled at that. On my third device and all three have had some variation of the pink hue, and while quite subtle, once you see it you can't unsee it.
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Don't know if people are still watching this thread but my signal is awful! I have an international variant here in Alaska SM-G920I... The firmware is from February! Did an update fix your issues with poor signal?
fletch33 said:
i work in my basement in a major city area and all my previous phones would get 3 bars of LTE in my office here. my S6 Edge gets occasional 1 bar of LTE mixed with 1X very often.
i am connected to wifi here and it hasnt affected my using it for work but have noticed this and prefer it worked at least as well as my older devices.
i am generally not a "numbers" watcher on things like this or battery and more of a "as long as it works as i need it" user but i noticed the 1X because i am not use to seeing it.
also i should add that i noticed under battery that #1 for me is always "Cell Standby" and i have to assume they are related?
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Exact same situation here. Work in the basement at my house in a major area; down here I get 3G or 1X. Upstairs i'm getting 3G or 1bar LTE and it flips a lot. Battery seems to drain like crazy when this is happening, and I'm on WiFi the entire time. I had a total of 2.2 hours SOT yesterday and was at 14% when I plugged it back in. Cell standby was around 35% at that time.
I've noticed lately my S6 keeps locking onto 3G only even though the BRV T1114 running my home internet stays on LTE without issue. I had to ODIN my S6 cuz I messed it up then like a bonehead applied the OF1 update without thinking now I can't root it. If I could, would it be a good idea to lock it to band 13 all the time? That's what the T1114 Router uses and stays connected all the time. Sigh.....
I've noticed that if I leave it sitting on the table/bed for a while, it locks to LTE then when I start using it again after a minute or so it goes back to 3G only. Damn.
I saw 1x quite frequent with an s6 and a black screen that only recovery booting would get me powered on. Before and after rooting. But I unrooted and return and exchanged it and now all is well no more 1x or black screen issue knock on wood
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My Samsung rep at work said its due to the S6 only having one antenna vs. the S5 having two antennae(s).
DeathAngel66669 said:
My Samsung rep at work said its due to the S6 only having one antenna vs. the S5 having two antennae(s).
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That technically shouldn't matter because one was dedicated to voice only, but who knows at this point... I'm kinda tired of Verizon's inability, 4 years after the fact, to handle the LTE/3G handoff and "hold onto" issues.