[Q] HELP!!! I can't unlock my SAMSUNG Galaxy S5 Sport SM-G860P from Sprint - Sprint Galaxy S 5 Q&A, Help & Troubleshooting

Here's my problem:
I recently brought a SAMSUNG Galaxy S5 Sport SM-G860P by Sprint from eBay. The problem is when I asked the previous owner to help me with the unlocking,
the previous owner told me that he/she is unable to contact Sprint due to poor network reception in his/her area.
And so I thought I can simply unlock the phone by calling Sprint (the way I use to call Verizon when I purchased phones from eBay), but no.
Sprint required more information compared to Verizon when comes to unlocking the phone for you.
I told Sprint that I was unable to provide the account number, security PIN, etc. of the phone due to I brought the phone from eBay
& moreover is that I'm residing in Singapore (outside of the USA), but Sprint apologies that they're unable to further proceed with the unlocking service
due to lack of information.
Here's my request:
Would truly appreciate anyone could help me with my problem & willing to donate a small sum of funds via PayPal to whoever managed to unlock my phone.
My phone's information:
Brand & Model: SAMSUNG Galaxy S5 Sport SM-G860P
Carrier: Sprint, U.S.A
Phone Number: 321-987-2207 (previous owner Sprint's mobile number)
Phone's IMEI : 990004697012726
Phone's MEID : 99000469701272 (HEX), 256691517707344754 (DEC)
Phone's OS : Android 5.0 (lollipop)

Hey!
That is pretty lame that you can't unlock your phone.....I've been talking to my bro as he moved to Australia and had to get his phone unlocked. he said he just took it to town and got someone froma phone shop to do it, it did cost him about $200 for this though! But he did say that he was recommended a website that might be able to help. I've not used it before, but I've noticed a few other people have
http://www.cellcorner.com/xshp/unlo...900p-galaxy-s5-s-5-remote-unlock-by-code.html
s5.FREE-smartphone-unlock.COM
Hope this helps!

jason-tech-uk said:
Hey!
That is pretty lame that you can't unlock your phone.....I've been talking to my bro as he moved to Australia and had to get his phone unlocked. he said he just took it to town and got someone froma phone shop to do it, it did cost him about $200 for this though! But he did say that he was recommended a website that might be able to help. I've not used it before, but I've noticed a few other people have
s5.FREE-smartphone-unlock.COM
Hope this helps!
Click to expand...
Click to collapse
Thanks for the reply. Unfortunately the website shared by you doesn't my phone (G860P)
and also turns out that the previous owner didn't finish clearing the outstanding payment
for this phone's account, therefore I'm unable to get the unlock code from Sprint's technical specialist.
:crying:

freedom367 said:
Thanks for the reply. Unfortunately the website shared by you doesn't my phone (G860P)
and also turns out that the previous owner didn't finish clearing the outstanding payment
for this phone's account, therefore I'm unable to get the unlock code from Sprint's technical specialist.
:crying:
Click to expand...
Click to collapse
No problem, sorry I couldn't help further.
I would suggest that you take it to a local shop to get it unlocked? They won't need to worry about the previous customer. :fingers-crossed: It looks like the person that sold it to you probably didn't want to pay the rest of their bill. (or not, just my personal opinion) Anyway I really hope you'll be able to sort this out soon, it's not nice to hear people getting messed around.

jason-tech-uk said:
No problem, sorry I couldn't help further.
I would suggest that you take it to a local shop to get it unlocked? They won't need to worry about the previous customer. :fingers-crossed: It looks like the person that sold it to you probably didn't want to pay the rest of their bill. (or not, just my personal opinion) Anyway I really hope you'll be able to sort this out soon, it's not nice to hear people getting messed around.
Click to expand...
Click to collapse
Actually I can understand how the previous owner feel about Sprint's services. Firstly some sites where people mentioning that Sprint
doesn't have a good coverage in U.S and secondly their have poor customer service. So I wouldn't really wanna put the blame on the
previous owner. :angel:
But I'm really glad that at least someone respond to my call for help in technical assistance.

freedom367 said:
Actually I can understand how the previous owner feel about Sprint's services. Firstly some sites where people mentioning that Sprint
doesn't have a good coverage in U.S and secondly their have poor customer service. So I wouldn't really wanna put the blame on the
previous owner. :angel:
But I'm really glad that at least someone respond to my call for help in technical assistance.
Click to expand...
Click to collapse
Well as long as you are happy! That's all that matters, I tend to not by second hand phones..........I used to work in a second hand company and the horror stories you'd hear on a daily basis!!

You can easily unlock oyur S5 Sport by using this app: http://forum.xda-developers.com/spr...print-samsung-unlocker-unlock-sprint-t2928250
It also worked for me in Germany. Once you hit the Unlock button, reboot your phone. Dont forget to put the phone in GSM Mode in Mobile Network Settings !
enjoy

Related

D2G Unlock at VZW Support

I bought a D2G at eBay. I love it but I live in Hungary and I can't unlock it. Can anybody unlock it for me in USA by VZW Support if I pay every cost of unlocking (and plus money for helping)? It has clean ESN. I can send it to USA if it's required.
Please somebody help me!
matthewKER said:
I bought a D2G at eBay. I love it but I live in Hungary and I can't unlock it. Can anybody unlock it for me in USA by VZW Support if I pay every cost of unlocking (and plus money for helping)? It has clean ESN. I can send it to USA if it's required.
Please somebody help me!
Click to expand...
Click to collapse
You can buy a TurboSim off ebay item #200539432676 and it should work.
TurboSIM
Thank you for your advice, but I read it has few problems with D2G, so I want to unlock it by VZW.
send it back to d seller to unlock it
I tried it
I asked the seller about that but she refused it.
The device has to be active on a Verizon account that's in good standing. And the line it's unlocked on won't be able to unlock another phone for 10 monhts. I don't think you'll get too many takers on your request. TurboSim is probably your best bet?
Unfortunately
Unfortunately, the situation is bad. But I really pay extra cost for unlocking so if someone can help me to take extra cash, please send PM me.
I think I will order a TurboSIM, it's very cheap so I can try it.
Anyway, I got from UnlockCarrier.com 3 codes. 2 codes of them are 8-digit and they're absolutely wrong. The third one is 10-digit and the phone is thinking so much if I type it, but then the phone refuses it. Has someone got experience about 10-digit code?
The code should be 8 digits.
matthewKER said:
I asked the seller about that but she refused it.
Click to expand...
Click to collapse
did her posting indicated the phone is unlock n can be use world wide?
or it is locked phone?
ask her to call on ur behalf to get the unlock code, provide her with d IMEI n IMEID
I can help, pm me..
Thanks guys
haroldz123: I ask her but she refused it again but she said she can refund my money if I send back the phone.
wirelessprofessional: I sent a PM!
"A hope? A chance!"
Hi everybody,
wirelessprofessional can't help me but he tried it (Thanks for it).
But the seller wrote a message to me on eBay if I want to send back the phone she refund my money. I was thinking so much on this offer, and I want to accept it but she wrote another message. In message she wrote that she may can help because she started to work part-time at VZW.
Can someone tell me, would it work if a verizon smartphone user got the esn for the phone, activated it on their line online for matthewKER while he still has the phone, then call verizon from some land line or still active phone and ask them to unlock the phone for a valid reason, then get the code, give it to matthewKER, he unlocks it, then reconnect your own smartphone back to your verizon line? I assume he wouldn't get service or be able to call or anything given that the phone is in hungary, though if it can that's the only risk I see in doing this.
Very interesting...
This situation is very, very interesting... After I sent a video to wirelessprofessional about my bad codes to refund his and my money (because he got same wrong codes), he sent an e-mail. He wrote in the e-mail that he activated my phone on his account and he got an unlock code from VZW. And there is surprise: this code doesn't work, too.
But it isn't end of the story... The seller is also trying to take an unlock code from VZW (she said she works part-time at VZW now) and she wrote me different things than wirelessprofessional. She wrote that she need the pre-installed SIM-card number to unlock method, and today she wrote that the assistant at VZW Global Support wanted to do this method step-by-step with her, but the phone is in Hungary so she ask the assistant how does she do it at home, but assistant said her that call him again if she can use the phone while she speaking on the other phone.
My advice if you want to buy D2G outside USA: DON'T TRY TO BUY LOCKED D2G. To buy an unlocked one with bad ESN is better choice than buy a locked one with clean ESN...
ben7337: Thanks for your post, I hope someone can unlock my phone finally.
same problem, who can help pm please
Santiss, I had a similar problem and ended up selling the phone and buying and unlocked one. I een got the unlock code straight fro ma Verizon Wireless representative and it still didn't work. I initially thought it was because I had to be within reach of the Verizon network in order for the code to work but that was not the case; the code simply didn't work.
My advice? Just get rid of the phone (sell it, return it...) and get one that's already unlocked. The unlock codes are apparently a matter of luck and not a safe bet.
I have unlocked two D2Gs myself online. I know of 3 others that were unlocked using the same site. I HAVE NOTHING TO DO WITH THIS SITE! I just have used them myself for several different phone models and they always work perfectly.
One of my D2Gs is a very recent new model, the other one was an early phone, both unlocked fine.
I strongly suggest that people try this site before giving up.
mobileunlockstoredotcom
I think it was around the $10USD mark the last time I looked. I got my codes within an hour.
Both my D2Gs are used worldwide on GSM networks and are behaving well. I just did the edit of the radio image that should remove the band locks when I am next in the US in a couple of weeks, that should be interesting!

Tracfone/Net10/Straight Talk Sim Unlock Requests Starting January 15

Good Day,
As we all know due to the recent changes in US Law making cellphone unlocking legal again, one of the US major prepaid service provider TracFone Wireless Inc. will now be required to unlock a cellphone upon request provided that upon request certain requirements are met. We have all known that "ole" TracFone has been the one to claim that cellphone unlocking should never be legalized due to presenting a threat to National Security and other risk factors. It has been proven that this is not always the case but apparently it's just the way TracFone decided to do business(Business Model). I really want to see how TracFone will handle this as I know this is a real torture for them to be able to abide by this.
I wanted to start this thread to find out what are the opinion for the general masses that us one or more services from TracFone. Feel free to comment if you are waiting on this day or whatever you need to say with regards. All are welcome to comment.
... TF policy seems similar to others
Here is Tracfone's unlocking policy:
www dot tracfone dot com/includes/content/popup/unlocking_policy.jsp
(I hope it is ok to insert this psuedo-link before until I've reached the 10 post bar.)
Seems to me to be much the same as other carriers:
1) you are or have been a customer
2) for a year
3) the fone is unlockable
Not better, not worse - IMO.
Anyone called tracfone/net10/straight talk for an unlock code yet?
aromerblz said:
Anyone called tracfone/net10/straight talk for an unlock code yet?
Click to expand...
Click to collapse
I did but they didnt want to provide it. They keep saying that I mist meet the requeriments or it will not be given
I have a friend in the Philippines. Her sister sent her a straight talk J7 and shipped it. Unfortunately straight talk/ is refusing to unlock it even they don't offer service to the area. I wish they would have asked me first. I would have said never, ever do business with tracphone. So I am holding out hope for a solution soon to unlock her J7.

[Completed] T-Mobile Blocked my IMEI on used phone

Hi Im new here and needed some clarification regarding an issue with my IMEI on my T mobile Note 2. I bought it used back in June off of a facebook buy and sell group to fix it up and sell it. At the time I bought it, it had a clean IMEI, and the people who sold me the phone told me they were the original owners. a few weeks ago, I again checked the imei, and it was still clean.
Now Im about to sell the phone, but I check one more time and now its blacklisted on T mobile and Metro, but clean on ATT and Verizon according ti imeidata.net. I check tmobiles website and it says its been reported lost. Im going to try to contact the people who sold it to me, and if they wont help me, Ill be contacting Tmobile and Asurion. After doing some research about what else I can do, Ive came up with a few options, but I still need some advice.
1. Sell as is and cut my losses
2. Sell on ebay to someone outside of US
3. Sell for parts
If I sell it to someone outside the country, how do I know it will work wherever the buyer is? I have no intention if screwing anyone over and want to make sure they get what they pay for.
How can I protect myself from this happening in the future? Is there a way to get the IMEI numbers of future phones signed over to my name, even if Im not a customer of that phones carrier?
Also, if imeidata.net says its only blacklisted on Tmobile/metro, can it be used on other American networks?
I really appreciate any help with this. Thanks.
One more thing I forgot to mention...when I bought it, it was running android 4.1.2. I downgraded it to 4.1.1 to unlock it and its still running 4.1.1 incase the unlock procedure didnt work and I need to try again. Not sure if this is relevant to the imei issue but Im just putting it out there.
Hi,
If it's blocked, it's blocked. No one can help you with that legally. Sorry.
Whether it works in other carriers.... I would doubt it. Usually blacklists are across all carriers in North America.
And as far as protecting yourself in the future, you can't really. Buying a used phone is always going to be a gamble. Nothing you can do about that except try to buy from a reputable source or individual.
Good luck!
Thread closed.

Blacklisted Question!!

I purchased a T-Mobile Samsung Galaxy Note5 from someone who isn't longer reachable on Craigslist, unfortunately they got one over on me, it's blacklisted however I contacted T-Mobile & it was due to non payment but there still isn't anything they can do nor I can do.
To my question, is there anything I can do to fix the issue so I can use it.
I currently have metro pcs, if I were to get it unlocked would it then work?
Help me please!
Thanks in advance,
Joanna
Msjoannalynn said:
I purchased a T-Mobile Samsung Galaxy Note5 from someone who isn't longer reachable on Craigslist, unfortunately they got one over on me, it's blacklisted however I contacted T-Mobile & it was due to non payment but there still isn't anything they can do nor I can do.
To my question, is there anything I can do to fix the issue so I can use it.
I currently have metro pcs, if I were to get it unlocked would it then work?
Help me please!
Thanks in advance,
Joanna
Click to expand...
Click to collapse
If you were to use it on a non-tmobile network (att, straight talk on att,etc) yes. Just none that use tmo network.
I don't know why T-Mobile doesn't do it, but when I has Verizon and the same thing happened to me, they have me an option to pay the balance due on the device and use it. I didn't, they wanted way to much money. But the option was there.
diopskill said:
If you were to use it on a non-tmobile network (att, straight talk on att,etc) yes. Just none that use tmo network.
Click to expand...
Click to collapse
justin94 said:
I don't know why T-Mobile doesn't do it, but when I has Verizon and the same thing happened to me, they have me an option to pay the balance due on the device and use it. I didn't, they wanted way to much money. But the option was there.
Click to expand...
Click to collapse
Unfortunately the information that was provided to you was to the best of my knowledge incorrect. Due to the fact that T-mobile owns Metro PCS it would not be usable even if you unlocked the device. All of the GSM carriers in the U.S share blacklists now and a device cannot be unlocked and taken over to another carrier. I have had this happen to me previously before. A word of advice for all future craigslist transactions call customer care and ask if there is a remaining EIP or Lease balance on the device you are looking to purchase. The individual you are purchasing the device from will have to verify their account and get the information for you but this is the quickest and easiest way to avoid a scam.
If the phone is good and working without a confirmed balance make sure before you leave you make a phone call or two to register the device to your account to somewhat avoid a loss/theft claim as well. If you want to go a step further in ensuring that the device you just bought stays non-listed as lost or stolen complete the IMEI change during the same conversation as the balance inquiry and make sure the representative notates your account that the phone has been purchased from said individual. If they somehow manage to make a claim after that all they will have to do is look at the notes and they will see that both accounts were verified during the process and 9/10 times unlock the device again.
This has happened to me more times than I would like to admit and those are some of the things i have dont to really cover myself in the case of a scam.
I wish you the best of luck with future purchases and sorry for what happened!!

Un-Unlockable T-Mobile S7 Edge

Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Well aside from the fact you're posting about an S7 Edge in the regular S7 forums I'm not sure what to tell you. Are there an T-Mobile stores close to you? If so try taking it to them and see if they can help. If you have any documentation from Samsung saying it's a T-Mobile phone take that with you.
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
bingo500 said:
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
Click to expand...
Click to collapse
I have the same question for S7.. have you been able to find a solution?
Sent from my SM-G930T using Tapatalk
I'm having the same problem I 've been trying to get my phone unlocked and neither tmobile or Samsung can get it unlocked for over a month now. Samsung refuse to take the phone back so is tmobile ( tmobile said that the phone is not a T-Mobile phone because the IMEI number is not in thier system)
So what I told T-Mobile is I used a link sent by T-Mobile to do the exchange so if something wrong with the phone that's their fault so then I got transferred to an account specialist and filed a warranty exchange . And today I got text message from T-Mobile that says my new phone ;Your order #xxxxxxxx for SAM G935T GS7 EDGE 32G GLD EXCH has shipped! We'll send you a notification when your device is ready for pickup.
bingo500 said:
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Click to expand...
Click to collapse
thanks guys,
me personally i wasn't able to make any progress. t-mobile customer service is not helping at all.
i did get an OTA t-mobile update in the meantime though lol.
will try the warranty exchange trick. problem is i am not in the US right now.
For the warranty exchange tell them to send it to ur home address not the store. Coz mine got sent to the store I went to pick it up the store couldn't give it to me coz once again the imei number is not registered as a tmobile device. So the store manager told me if I have a Twitter account to look for tmobile on Twitter and keep twitting about it . I spoke with representative and she said she knows about my issue and within 72 hours it will be fixed . The next day I reset my phone thru the recovery mode ( power button volume up home button) after the phone booted I set it up , I revive an OTA update which is "weird" and then after the update i tried the unlock app on the phone and BAM ! The is permanently unlocked .

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