I was managing my files in my phone on my PC when my storage suddenly went from 11 GB to 3 GB. I noticed that something was wrong when I tried to transfer all my photos to my PC and an error kept showing up. I was able to transfer the smaller folders of photos I have but the error showed up after i tried transferring a folder with about 800 pictures or so. At first I thought that it might just be a glitch or something, but when I checked my phone all my photos would not show up. They showed up as grey boxes and showed "Media file not found". All my photos, videos and songs got deleted but my game data stayed. I tried using Yodot Recovery but it would not identify my phone for some reason even though the USB cable is connected. Also tried using Android Data Recovery but it asks me to root my phone and I am not sure if I should because it might just completely delete everything. Right now all the grey boxes that replaced the photos are gone and I am only left with the pictures that I took this morning. Is there a way to get my files back?
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I plugged my Xoom to my computer and was about to back up my files and saw that I still had an old document folder titled 'se' on the the Xoom. I thought I was deleting it and got up away from the computer. When I returned it seemed like the screen was frozen and I could see that the folder that was selected was 'sd card'. I went up one folder and saw that the Xoom was now saying 28 GB free space. I checked my Recycle Bin and nothing was there. I was in doubt and unplugged the Xoom from the computer and my wallpaper and widgets are all there but if I try to launch anything it isn't working. Is there anyway to retrieve the data ? It figures that the day after I finish every level of all the Angry Birds game and Asphalt 6, this happens. Do I basically have to factory reset my Xoom? I just plugged it back in and I can now see the folders which is weird because it still says 28 GB free space and no app will launch.
Update- I can no longer see the folders. I'm guessing there is no fix for this and I really just lost everything but I will give it a day and hope for a response on here. Now I remember why I should have rooted my Xoom. I could have backed up my apps and app data.
So in preparation for backing up my internal storage for 4.2.1 in case it messes up or I do I was planning on copying everything from my internal device storage onto my computer. When going through the folders to see which ones were empty and I didn't need to copy I came across a folder that I had deleted the contents of earlier that day. Thinking I may have not actually deleted it I did it again.
Before copying the information over I went to check to make sure I had my backup of my nova launcher and noticed it wasn't there, I went to make another backup when I hit restore just to check that there was a back up and there was, and in the folder I had just looked on in my computer.
It was then I realized that the data my computer showed was very old files, things I had deleted months ago and some of the newer files were not being shown. I also noticed that old videos and pictures showed in my gallery app even though I knew I deleted them. I tried rebooting my tablet disconnecting it from my computer and reconnecting it and to no avail I also cleared the gallery app data and that seemed to fix the phantom videos and pictures in the app.
If anyone knows what is going on and how I can correct this issue that would be helpful as it does not seem to be an issue with my phone, Galaxy S3.
Thanks,
Frostbiter
You are using MTP connection to delete files/folder or just a file manager? I had similar issues when i was using my PC to delete stuff from the internal storage so you could try to use a file manager and see if it solves the issue.
I do delete stuff from es file manager, I rarely connect my tablet to my computer but when I do its using MTP and only to put files onto the internal storage or sd card.
The gallery thing happens to more people, we have a thread about a multi-GB cache file somewhere around here.
I have never had it show old files on my pc though. Have you tried rebooting your computer? (I feel a bit like the microsoft helpdesk for saying that... xD) Oh, and a registry cleaner might fix the issue. (for the pc, not the tab.)
I have had my sgs3 not showing up at all every once in a while (i use mtp a lot), but thats probably me being an idiot and killing the media storage process again. (I clear out all non-essential processes when gaming.).
Send from my Samsung Galaxy S3 using Tapatalk 2
I haven't tried rebooting my computer after plugging my tablet it, but I normally turn it off every night and as I said before I rarely plug my tablet it so I don't think it's a cache issues. I'll clean out my registry and maybe I'll uninstall the drivers for my tablet and let them reinstall too.
I was able to fix the issues by switching usb ports I plugged it into, it started showing the proper files when I plugged it into the first usb too. I took a picture while still connected to the first usb port and it showed up in internal storage in my computer so I don't think it's a usb problem.
Thanks for the info on the gallery issue, maybe this cache file and issues I'm having are connected some how.
Hi,
my last phone was android 4.0.3. everything was perfect (and logical ). i had my internal space and my sd (wich was mounted to /sdcard). when i connected my phone to the pc i could acces my sdcard directly as it was... what a wonderful world
i know android changed the sd access because of security issues. i know the OPO got no sd.
but now i get crazy
OPO shows my something like "internal storage /storage/emulated/0" with an nice sd sign nearby. looked what was inside this, connected my phone as media device onto pc and found the same content. i thougt: well stange path but ok idc.
i placed my titaniumbackup and whatsapp folder there and placed a picture into pictures. then i installed whatsapp (it found my backup and restored it, but the backup folder was still in this place), changed background to the picture and set up everything else.
well, no it starts to get confusing after setting everything up i connected my phone onto pc a moment ago. and what did i saw then? the picture, movies, music,... folders all where gone. the only fodler left inside the whats app folder is media.
the picture i placed in pictures is still my background but cant find the filename with any (root) file brwoser. whatsapp still everything ok but where are the files and folder gone? how can i backup whatsapp in the future?
so im like:
- why are there at least 5 ways to go to the "internal storage" (/sdcard, /mnt/sdcard, /storage/emulated/0, /storage/emulated/legacy, /storage/sdcard0)? (only because diefferent devs using different pathes?)
- why, how and when got this place changed/folders deleted (from system?)?
am i maybe using something wrong? is there another way supposed to do it?
for me everything is really weird at the moment
I have a stock Nexus 5 running OS 6.0.1. Yesterday I decided to use DS Cloud to backup my documents to my Synology Disk Station (NAS). For simplicity I just told it to sync the entire internal storage folder. This appears to have been a BAD mistake.
Everything looked like it was going well I saw the files from my phone appearing in the backup folder on my NAS. IT was almost done when suddenly my Blue tooth music stopped streaming. I looked and Google Play Music says there are no files on my device. Browsing from a USB connection all of the files are in my Music folder, the app just can't seem to find them.
I uninstalled DS Cloud, rebooted the phone, etc. but it's still broke. Basically all of the files appear to be intact but Google Play Music, and Photos can not find anything. I used VLC to browse and play the files so they really are there and undamaged.
I suspect that some "virtual" folders or symbolic links may have been corrupted. The reason I think this is because when I open VLC it shows 4 paths "Internal Memory", "Emulated", "Emulated", "Emulated". I seem to recall that since the N5 does not actually have a SD card slot, it had a fake SD Card folder, and I do seem to remember vaguely there were some emulated or legacy folders, I assume for backwards compatibility with older apps.
In any event I don't remember exactly what those "special" folders were or how to recreate them.
I suspect that if I can recreate them then Music and Picture will start working again.
If I do a factory reset on the phone will that recreate the proper folders and links?
Any ideas?
More research/info.
OK doing more research, now I am fairly certain that the issue is the missing folders. Apparently there's a symbolic link to /data/user/0/com.google.android.music/files/music that is needed for Play Music. Using adb shell I can see that there is a sdcard folder and it is linked to /storage/self/primary.
I think I am on the right track but can anyone tell me what links/folders I need to create? Can I even create them without root? Is there a utility that will fix it? Will a factory reset/wipe fix it?
Any help would be greatly appreciated.
Don't know how to recreate the missing folders, but I'm fairly sure a complete factory reset will fix this. Unfortunately, you will lose your data if you go this route.
RESOLVED - The Hard Way
Last night I tried Settings > Backup & Restore > Factory Reset. It said it was doing it for several minutes. I read that it could take a long time, so I left it in the office and watched a TV show. Came back an ouur later and it was rebooted but 100% intact??? Even though it said "Erasing..." for at least 30 minutes, nothing was gone.
I used the phone all day and except for the original problem it worked fine.
Tonight I tried again. Same process. This time after the wipe it came up like a new phone. Strange.
Anyhow it looks like everything is working. Copied a few songs and pictures and they worked.
I am in the process of restoring everything else which is probably going to take some time...
I was just putting some more music on my OnePlus One (using MTP on my pc) when I got slightly irritated of all the junk folders on it. I decided I should clean some of them.
After I finished copying my music I noticed my phone couldn't access the internal SD anymore. I did a reboot, same thing. It kind of shows my SD now, but it's almost empty...
When I attach it to my pc, I see the same (almost none) files.
Anyone an idea what I did wrong, and how to fix?
Many thanks in advance.
Have you tried using fastboot to go back to stock? You will lose all of your data if you do this, so hopefully you have a backup on your pc. It seems like something happened with your partitions when you were deleting stuff.