New defective Samsung S6 - Galaxy S6 Q&A, Help & Troubleshooting

Hello, Guys just unboxed my new sim free Galaxy s6 purchased from Samsung UK online first thing I noticed was missing silver paint around the back camera ring.
Anyone use Samsung RMA how long does it take for a replacement device. thanks

Strawberry1987 said:
Hello, Guys just unboxed my new sim free Galaxy s6 purchased from Samsung UK online first thing I noticed was missing silver paint around the back camera ring.
Anyone use Samsung RMA how long does it take for a replacement device. thanks
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Pictures below

To be honest, I cannot see anything faulty with the camera's edge paint. It is supposed to be silver only at the top, whereas on the sides it should be the phone's color, which is the case with you. Maybe a better quality picture would show the problem more clearly, but as far as this photo is concerned I really do not see any problems.

Strawberry1987 said:
Pictures below
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Hard to make anything out because that photo is quite blurry.

Strawberry1987 said:
Pictures below
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Sorry, I just see a blurry photo, can't even really tell what you are trying to show

Sorry guys my camera on my old phone sucks it the silver ring around the camera. Two scuffs marks

Strawberry1987 said:
Sorry guys my camera on my old phone sucks it the silver ring around the camera. Two scuffs marks
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Hope this is better

What exactly is problem here?? It should look like that.

*Emix* said:
What exactly is problem here?? It should look like that.
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I wish mine was like that mine does looks like this
http://www.techtimes.com/articles/4...6-edge-camera-ring-easily-peels-off-video.htm

New device delivered to me this morning couple dead pixels great this device getting sent back to Samsung I going to reguest a full refund the QC on these devices are so poor going to wait till end of June to purchase one instead not going to play the exchange lottery.

Related

Light leak on new HTC One X

Just spent the whole night setting up my AT&T HOX, got into bed and turned off the lights and noticed there is a noticeable light leak on the bottom of the display (by the capacitive buttons)! 1. Does anyone know if at&t will replace it on the spot and 2. If they do, is there any way for me to NOT have to setup the new device from scratch!? I know my google account will add my apps but I'm talking about settings, content, etc. Thanks for the help.
NextNexus said:
Just spent the whole night setting up my AT&T HOX, got into bed and turned off the lights and noticed there is a noticeable light leak on the bottom of the display (by the capacitive buttons)! 1. Does anyone know if at&t will replace it on the spot and 2. If they do, is there any way for me to NOT have to setup the new device from scratch!? I know my google account will add my apps but I'm talking about settings, content, etc. Thanks for the help.
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Can you take a picture of it so we know what to look for?
NextNexus said:
Just spent the whole night setting up my AT&T HOX, got into bed and turned off the lights and noticed there is a noticeable light leak on the bottom of the display (by the capacitive buttons)! 1. Does anyone know if at&t will replace it on the spot and 2. If they do, is there any way for me to NOT have to setup the new device from scratch!? I know my google account will add my apps but I'm talking about settings, content, etc. Thanks for the help.
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1.) I would guess so, but I really think its going to be somewhat of a common problem since it is an LCD (and needs a backlight).
2.) I know a few third party places have a computer that transfers all the data over, but I don't know if ATT does.
Maroon Mushroom said:
Can you take a picture of it so we know what to look for?
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Yes I'll do this tomorrow...in bed right now haha.
TheSpeedster said:
1.) I would guess so, but I really think its going to be somewhat of a common problem since it is an LCD (and needs a backlight).
2.) I know a few third party places have a computer that transfers all the data over, but I don't know if ATT does.
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AT&T can transfer contacts and photos.
And your contacts are probably synced with google.
So you'll have to set it up again.
most of my calendar and contacts was saved on google servers on my iphone, so i just synced it to the one x! boom i was set, Just gotta get my apps set up etc like i had it on my gs2
I started a similar thread a few days ago. Doesnt bother me that much, still a great phone.
Mine has the light leak on the right bottom edge... the glass also seems to be sticking up about 0.5mm higher as well. :/
is it a gap between the white housing and the digitizer glass?
JSLEnterprises said:
is it a gap between the white housing and the digitizer glass?
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Yup. Well, in my case, it is the black housing. I can see it in a dark room or outside at night, about an inch long.
aimfire72 said:
Yup. Well, in my case, it is the black housing. I can see it in a dark room or outside at night, about an inch long.
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I have the same problem and I have two specs of dust under my screen. Hopefully I can get it exchanged on Sunday.
aimfire72 said:
Mine has the light leak on the right bottom edge... the glass also seems to be sticking up about 0.5mm higher as well. :/
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aimfire72 said:
Yup. Well, in my case, it is the black housing. I can see it in a dark room or outside at night, about an inch long.
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Light leak for me between digitizer and the outside edge. Less then a millimeter though, and can only be seen at an angle, and I just got a case and now you can't see it.
Hmmm, I have this almost along the entire left side of the phone, it looks to be a bit higher than the right side, I wonder should I return it or not
Pictures
yup,
PICPLZ
drleospaceman said:
Pictures
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It's already wiped and back in the box, exchanging at AT&T on Sunday, i have a dead pixel as well.
drleospaceman said:
Pictures
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I would imagine its pretty hard to get a pic of it, but just go into a completely dark room and turn your screen on, you will notice a very thin lit area of light coming from near the screen and case on the side, I don't think its any major concern, it doesn't really bother me at all, but I would like to see these dead pixels that some people find
aimfire72 said:
It's already wiped and back in the box, exchanging at AT&T on Sunday, i have a dead pixel as well.
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where you able to get a replacement?
UMGixxer said:
I would imagine its pretty hard to get a pic of it, but just go into a completely dark room and turn your screen on, you will notice a very thin lit area of light coming from near the screen and case on the side, I don't think its any major concern, it doesn't really bother me at all, but I would like to see these dead pixels that some people find
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I would NOT like to see those pixels, and luckily, I don't
samven582 said:
where you able to get a replacement?
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Yup, not a problem at all! Sales rep was super cool about it too

[Q] Which Camera Sensor Version ISOCELL/SONY?

Which version of the the Camera sensor is used on the VZW S6/S6 Edge?
equake said:
Which version of the the Camera sensor is used on the VZW S6/S6 Edge?
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Use an exif viewer to get the unique id of a photo. You can see in mine where is says LS. That means it's a Sony. If it says LL then it's an isocell.
My Verizon Galaxy S6 32GB Black shows LS with ExifViewer thank goodness, if it was Samsung sensor ISOCELL this phone would be back on Swappa. Clearly Sony IMX 214 sensor is better from all those comparison photos.
Still bummed that mine is isocell.
Verizon Galaxy S6 64 GB Black shows LS.
Thanks for the tip on how to check.
isocell on mine, works fine, really don't see what the big deal is. Not like most users are professional photographers. Many don't even know basic photography framing and shot selection.
The camera is better than any other camera I've had on a smart phone hands down. Refreshing to take a picture and the phone actually takes the picture rather than waiting for a while to make up its mind doing it.
**** mine is ISOCELL. gay! @MKBHD shoulda gave us a heads up what to look for! i got this phone cuz of his review!
chinkster said:
**** mine is ISOCELL. gay! @MKBHD shoulda gave us a heads up what to look for! i got this phone cuz of his review!
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Kinda dumb comment. Most likely didn't know at the time of his review that there were different types. Full research of the phone is your responsibility before you buy. Why didn't you know what to look for assuming it really matters.
chinkster said:
**** mine is ISOCELL. gay! @MKBHD shoulda gave us a heads up what to look for! i got this phone cuz of his review!
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Click to collapse
There is absolutely nothing wrong with the isocell. I owned both and they take some of the best photos I have seen from a smartphone. I recently tried multiple DSLR's and could not justify keeping any on them after comparing hundreds of photos. This is just one of many I have. There is no need to get bummed out because you don't have the Sony, it's pretty much a ego thing the way I see it. I am speaking of my former thoughts on the different sensors before the ego thing gets misinterpreted. Take a look and be happy....
http://forum.xda-developers.com/showpost.php?p=61932603&postcount=102
Eh looking at the picture comaprisons I can't really see that big of a difference. I guess it's just knowing that Samsung pulled a bait and switch move is what pisses me off.
chinkster said:
Eh looking at the picture comaprisons I can't really see that big of a difference. I guess it's just knowing that Samsung pulled a bait and switch move is what pisses me off.
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Keep in mind the photos I linked are the Canon Rebel Sl1 and the S6.
Here is another way to check what sensor you have without installing a EXIF viewer. Upload the pic to your computer, right click it, click on properties and then the detail tab. It will be under image ID.
Isocell
View attachment 3415003
Sony
View attachment 3415004
I have Sony
AIDS64 easier way to find out camera sensor or other phone info. ..https://play.google.com/store/apps/details?id=com.finalwire.aida64
xavierxxx2p said:
AIDS64 easier way to find out camera sensor or other phone info. ..https://play.google.com/store/apps/details?id=com.finalwire.aida64
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Looks like front is isocell and back is Sony?

Ultra bright white clusters on screen while viewing white background

Got my XZP a few days ago. unboxed today and powered on and while booting up with the white screen and logo I found some clusters of ultra white pixels on screen.. I have since returned the phone for replacement, but I do suggest you check yours.. I had a similar issue with my Z3.. Thought Sony overcame these issues of the past.. seems not
What a surprise, no pics.
FartyParty said:
What a surprise, no pics.
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sorry I returned the phone for repair before I was able to take pics and submit here... Just letting people know to check their screens. No hate on Sony.
cheetah2k said:
sorry I returned the phone for repair before I was able to take pics and submit here... Just letting people know to check their screens. No hate on Sony.
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Well it's not easy to know what you meant with no pics. I looked at my screen which looked fine but without pics I would have no idea.
FartyParty said:
Well it's not easy to know what you meant with no pics. I looked at my screen which looked fine but without pics I would have no idea.
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Got my replacement XZP on Friday last week. All good now. Except I have a touch screen lag when the phone gets warm Ah sony....

Light Bleed on Front Camera on Galaxy S8

Hey Guys I just got a brand new Samsung Galaxy S8 Orchid Grey.
It has only been a day and I love the phone but I was so disappointed to see that the phone suffers from light leak.
There is light bleeding from the bezel between the front camera as shown in this picture.
Is this normal and accepted? I saw some phones at a demo shop and the black ones didnt have this while the others did.
Do you guys have the same and if so does it affect water resistance?
Shall I keep it or exchange it and get a new one I got to pay 200$ for it.
Have attached pictures of my phone along with a reference picture of better quality.
please do let me know what you think
i had ordered my phone off amazon and noticed the light bleed. searched around and it didn't really find a clear answer to say if its a defect or just something that the phone has. i sent it back to amazon, thinking it was bad, and picked one up from best buy, they were the same price, so no big deal. opened up the new one and was met with disappointment, it looks like its a typical thing for the phones. guess its up to you if you want to just go with it or try again with another one. i did take the one from amazon to a shop to see whats up, they suggested to just return it. if they were to try and fix the gap, the water proofing would have failed. best of luck with it, seems like a good phone so far
kashb91 said:
i had ordered my phone off amazon and noticed the light bleed. searched around and it didn't really find a clear answer to say if its a defect or just something that the phone has. i sent it back to amazon, thinking it was bad, and picked one up from best buy, they were the same price, so no big deal. opened up the new one and was met with disappointment, it looks like its a typical thing for the phones. guess its up to you if you want to just go with it or try again with another one. i did take the one from amazon to a shop to see whats up, they suggested to just return it. if they were to try and fix the gap, the water proofing would have failed. best of luck with it, seems like a good phone so far
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Click to collapse
Hey thanks for the reply.
So the one you got from best buy does it have the same problem?
Does light reflect and if so where?
This is what samsung chat told me
yes, the best buy model has the same problem in the same area. the light shows at the front facing camera and the iris scanner. i talked to a rep myself and he had suggested that i take it to a repair center.
*the person you talked to could be right, maybe it is just the lens or something.
Go for replacement. Practice the warranty thingy.
kashb91 said:
yes, the best buy model has the same problem in the same area. the light shows at the front facing camera and the iris scanner. i talked to a rep myself and he had suggested that i take it to a repair center.
*the person you talked to could be right, maybe it is just the lens or something.
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Is this normal or not I am seriously very confused right now.
Shall I keep it or exchange it
pogi.paul0119 said:
Go for replacement. Practice the warranty thingy.
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Click to collapse
I dont have warranty since I purchased it out of the country. The only option i have is that i spoke to a shop seller who is ready to exchanged it for a new phone with warranty and i have to pay 200$. So i am wondering if the new phone i get also has the same issue.
salvator101 said:
Is this normal or not I am seriously very confused right now.
Shall I keep it or exchange it
I dont have warranty since I purchased it out of the country. The only option i have is that i spoke to a shop seller who is ready to exchanged it for a new phone with warranty and i have to pay 200$. So i am wondering if the new phone i get also has the same issue.
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Unfortunately, I don't know if it is normal or not. I'm hoping it is normal, I'm keeping the one I bought from Best buy. I guess in your case it may be worth it to get the exchange, since you'll get a warranty with it. Best of luck with everything!
kashb91 said:
Unfortunately, I don't know if it is normal or not. I'm hoping it is normal, I'm keeping the one I bought from Best buy. I guess in your case it may be worth it to get the exchange, since you'll get a warranty with it. Best of luck with everything!
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well true i will get a warranty with it but i am also paying 200$ bucks for it and if it is the same thing then I would be very very disappointed.
Do you know anyone else who has a S8 or Note 8 and suffers from the same?
Also where does the light bleed occur on your phone exactly?
salvator101 said:
well true i will get a warranty with it but i am also paying 200$ bucks for it and if it is the same thing then I would be very very disappointed.
Do you know anyone else who has a S8 or Note 8 and suffers from the same?
Also where does the light bleed occur on your phone exactly?
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No, I don't know anyone with the same phone. The light comes directly above the front facing camera and the Iris scanner.
I do not have this issue here, so I would say its a manufacturing defect, and they are aware about it, and they actually try to make it look like its normal.
Paradoxxx said:
I do not have this issue here, so I would say its a manufacturing defect, and they are aware about it, and they actually try to make it look like its normal.
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You must having it increase your brightness to max and keep a white background/wallpaper and then check.
I just went to a Samsung Service Center and first he told me that it was normal and not an issue then i insisted on showing me another phone so he showed me a device whose repairs he had just concluded with a brand new screen and that phone had the same issue! not an issue its just reflection apparently.
Check yours again in a dark environment and let me know
kashb91 said:
No, I don't know anyone with the same phone. The light comes directly above the front facing camera and the Iris scanner.
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Click to collapse
Apparently from the most of the phones I have seen all have this issue to some extent.
I dont know what to do if I should sell it off and or pay more and get a new one or keep it.
When you put a cover on you cant see anything but still once you see you cant unsee it
Paradoxxx said:
I do not have this issue here, so I would say its a manufacturing defect, and they are aware about it, and they actually try to make it look like its normal.
Click to expand...
Click to collapse
Hi could someone who doesnt have this issue post pictures of it with proof so I can show it to my dealer.
salvator101 said:
You must having it increase your brightness to max and keep a white background/wallpaper and then check.
I just went to a Samsung Service Center and first he told me that it was normal and not an issue then i insisted on showing me another phone so he showed me a device whose repairs he had just concluded with a brand new screen and that phone had the same issue! not an issue its just reflection apparently.
Check yours again in a dark environment and let me know
Apparently from the most of the phones I have seen all have this issue to some extent.
I dont know what to do if I should sell it off and or pay more and get a new one or keep it.
When you put a cover on you cant see anything but still once you see you cant unsee it
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Click to collapse
So to see it you ONLY have to increase brightness to max in the dark with a fully white wallpaper? Yeah I'll be so upset if I have this..... ?
Paradoxxx said:
I do not have this issue here, so I would say its a manufacturing defect, and they are aware about it, and they actually try to make it look like its normal.
Click to expand...
Click to collapse
I checked another store and all their phones have the same. I havent seen one yet which doesnt have it.
Also does the notification LED bleed through the bezel when it is turned on?
crixley said:
So to see it you ONLY have to increase brightness to max in the dark with a fully white wallpaper? Yeah I'll be so upset if I have this.....
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Click to collapse
I mean it is more visible when it is on max brightness and a white background. Does your phone have it?.
salvator101 said:
I checked another store and all their phones have the same. I havent seen one yet which doesnt have it.
Also does the notification LED bleed through the bezel when it is turned on?
I mean it is more visible when it is on max brightness and a white background. Does your phone have it?.
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Click to collapse
Not that I've noticed ever. I'm not going to strain to find it though
No worries it's something normal
Amsro said:
No worries it's something normal
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Does your phone bleed too through the bezel above the front camera and iris scanner?
My notification LED also bleeds through the bezel, is that normal?
crixley said:
Not that I've noticed ever. I'm not going to strain to find it though
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Click to collapse
Could you please check if there is light leaking above the iris scanner and front camera and above the notification LED when turned on and let me know. I would really appreciate it
kashb91 said:
No, I don't know anyone with the same phone. The light comes directly above the front facing camera and the Iris scanner.
Click to expand...
Click to collapse
Hey could you please check if the notification LED leaks through the bezel when turned on?
Hey guys could you please share your inputs here

Blury note 20 ultra photos??

My phone is 3 days old… im noticing blury pictures mostly in backround.* Some with dead on images.* Seems like its not focusing.* Took a picture of my truck amd sent it to my email where i first noticed it on the computer.* Was 108mp picture and the backround looked blury or washed out.* *I also tried my sisters fresh out the box note 20 ultra and same issue.*I was setting her phone up. S10 plus didnt have the issue of same photos.* Used sisterd old phone to compare. 1 picture.
I'm blown away with the camera. I never really care, not really much of a picture taker, but a few I've taken so far are quite impressive.
Here's a night shot of my truck... awesome camera
Sent from my SM-N986U using Tapatalk
LeadDawg said:
Here's a night shot of my truck... awesome camera
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Love the Tacoma. Such a perfect truck.
LeadDawg said:
Here's a night shot of my truck... awesome cameraView attachment 5085189
Sent from my SM-N986U using Tapatalk
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I'm not getting pictures that sharp from my Note 20 Ultra.... maybe from my DSLR..... what are your settings?
Mine are pretty good.
Sent from my SM-N986U using Tapatalk
Snowleopard1900 said:
I'm not getting pictures that sharp from my Note 20 Ultra.... maybe from my DSLR..... what are your settings?
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Click to collapse
Automatic night mode is all I used
Sent from my SM-N986U using Tapatalk
Man, this camera is impressive! This was with the 5x zoom. The water just looks amazing to me!
LeadDawg said:
Here's a night shot of my truck... awesome cameraView attachment 5085189
Sent from my SM-N986U using Tapatalk
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Nice truck… cant go wrong with toyota. Here is mine and the picture im talking about. This was the 108mp picture. The top just seems blurh or washed out to me.
LeadDawg said:
Here's a night shot of my truck... awesome cameraView attachment 5085189
Sent from my SM-N986U using Tapatalk
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Ha! Gotta love Americans and their truck obsession!
.
skillzo1 said:
My phone is 3 days old… im noticing blury pictures mostly in backround.* Some with dead on images.* Seems like its not focusing.* Took a picture of my truck amd sent it to my email where i first noticed it on the computer.* Was 108mp picture and the backround looked blury or washed out.* *I also tried my sisters fresh out the box note 20 ultra and same issue.*I was setting her phone up. S10 plus didnt have the issue of same photos.* Used sisterd old phone to compare. 1 picture.
Click to expand...
Click to collapse
I am having the same issue as well. I have noticed that the camera blurs the back and even some parts that it is trying to focus on. I might just contact Samsung and see what is up, but you ain't alone here.
I'm on my 6th Note (the 9 & 10+ are with family members for comparison) and I'm having blurry photo issues too, getting worried.
Also the battery life is nothing short of crap... hoping it's still learning.
Not happy so far.
In the last 2 months I've had an Oppo Find X2 Pro and then a Huawei P40 Pro + and the cameras on both were better
LeadDawg said:
Here's a night shot of my truck... awesome cameraView attachment 5085189
Sent from my SM-N986U using Tapatalk
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Click to collapse
batsup606 said:
I am having the same issue as well. I have noticed that the camera blurs the back and even some parts that it is trying to focus on. I might just contact Samsung and see what is up, but you ain't alone here.
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Click to collapse
I thought it was just me or my phone. You can see the image i took of my sisters s10 plus with her gallery showing with my note 20 ultra. Its very badly blurred or washed out. So i took my sisters fresh out the box note 20 ultra which i was setting up for her and it had the same exact results. I made sure the camera settings was the same on both to compare pictures. Then i pulled up my gallery on my note 20 ultra… and took a picture with the s10 plus. It was a world of difference. There was no blury or washed out colors or words. I asked my girlfriend who also just got the note 20 ultra if she noticed anything blury with her phone and she replied yes and sent me a picyure she took of her daughter eating. The backround was very blury or again washed out with color. I confirmed issues with 3 people that i know personally that have the note 20 ultra.
I cantacted samsung thru Samaung Members chat. I got the typical replies that will all result in a hard reset. Im not trying to do that after i just took an entire day setting up my phone to yield the same results that im getting on 3 different phones. Im afraid unless many more people start seeing this ill have to get another note 20 ultra and fear itll be the same.
stewarta13wsb said:
I'm on my 6th Note (the 9 & 10+ are with family members for comparison) and I'm having blurry photo issues too, getting worried.
Also the battery life is nothing short of crap... hoping it's still learning.
Not happy so far.
In the last 2 months I've had an Oppo Find X2 Pro and then a Huawei P40 Pro + and the cameras on both were better
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Click to collapse
Ive been in the note and galaxy family since the s3. I am seeing little hiccuos here and there with the phone. My battety life has been pretty good tho. I see a almost like a glitch every now and then here and there. Cant explain it. Im sure that in time will be fixed with updates. The other thing that is driving me crazy is i use Single tap to swipe feature which allows you to answer the phone by tapping the answer button rather then swiping. But when i activate it… .it brings up a perminant accessories menu on your screen that floats on any screen your seeing. With my old s10 plus it did this to but you can comoletly remove the menu and hid it. On the note 20 ultra you cant. There is an option to hide it on the edge panel but it still gets in the way and i accidentally touch it and i see it on all my screens.
Fix from Samsung
I spoke with Samsung and they said I can file a warranty claim, free of charge, and some expert will take a look at the issue. You can take it locally or have it shipped out.
I will wait and see what fixes arise, if nothing shows up in a month then I will get it sent to Samsung.
Aren't the backgrounds supposed to naturally blur a bit? I remember reviews talking about the "natural bokeh" effect.
Hey I have the same issue. It blurs the surrounding focus. I also checked my s10 and did not have the same issue. Is anyone else experiencing this? Its weird bc this is supposed to be the best camera out there.
batsup606 said:
I spoke with Samsung and they said I can file a warranty claim, free of charge, and some expert will take a look at the issue. You can take it locally or have it shipped out.
I will wait and see what fixes arise, if nothing shows up in a month then I will get it sent to Samsung.
Click to expand...
Click to collapse
Im assuming your having the same issue?
batsup606 said:
I spoke with Samsung and they said I can file a warranty claim, free of charge, and some expert will take a look at the issue. You can take it locally or have it shipped out.
I will wait and see what fixes arise, if nothing shows up in a month then I will get it sent to Samsung.
Click to expand...
Click to collapse
PsiPhiDan said:
Aren't the backgrounds supposed to naturally blur a bit? I remember reviews talking about the "natural bokeh" effect.
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Click to collapse
I hope not..it ruins the picture in my opinion. But again even the picture i took with no backround is bad and blurry.
skillzo1 said:
Im assuming your having the same issue?
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Click to collapse
Yeah, I am having the same issue as well. I don't mind it that much right now since I do not take a lot of pictures or videos, but I do want it fixed soon.
The background blur is because of the sensor size.
If the thing you want to be in focus, is in focus, everything should be ok.

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