[Q] [HELP?!] Google Play Services won't update, error "-501" - Nexus 5 Q&A, Help & Troubleshooting

Hey Folks!
You're literally my last hope! I've made a mistake - a huge one.
Long story:
My keyboard kept disappearing so I thought "Hey, if I uninstall the Play services update, it should run smoother!" Well, it did. And then all the trouble began. I couldn't use most of my Google apps anymore, so I convinced myself to update to version 7.0, again. But hello! Error "-501" was and still is in the way! So I searched Google for an answer, but nothing helpful. I tried installing a downloaded apk, but it wouldn't install it. *Sigh*
Short story:
I uninstalled the Play Services app to version 6.7, but the Google Apps didn't think of that as funny... So I tried installing it again, but it didn't work. I deleted the cache of almost every Google related app, plus the data, but nothing was helping. Error "-501" just keeps popping up!
I'd like not to do a factory reset or root my phone. If there's a more convenient way, please tell me.
Regards,
Jeffrey

You'll likely have to factory reset.
What Android version are you on, and what modifications do you have (if applicable)?

Elluel said:
You'll likely have to factory reset.
What Android version are you on, and what modifications do you have (if applicable)?
Click to expand...
Click to collapse
Hi,
I'm on Android 5.1, no modifications...

the_hd2_cracker said:
Hey Folks!
You're literally my last hope! I've made a mistake - a huge one.
Long story:
My keyboard kept disappearing so I thought "Hey, if I uninstall the Play services update, it should run smoother!" Well, it did. And then all the trouble began. I couldn't use most of my Google apps anymore, so I convinced myself to update to version 7.0, again. But hello! Error "-501" was and still is in the way! So I searched Google for an answer, but nothing helpful. I tried installing a downloaded apk, but it wouldn't install it. *Sigh*
Short story:
I uninstalled the Play Services app to version 6.7, but the Google Apps didn't think of that as funny... So I tried installing it again, but it didn't work. I deleted the cache of almost every Google related app, plus the data, but nothing was helping. Error "-501" just keeps popping up!
I'd like not to do a factory reset or root my phone. If there's a more convenient way, please tell me.
Regards,
Jeffrey
Click to expand...
Click to collapse
Update to latest play services and then clear data and cache for it and reboot.
Sent from my Nexus 5 using XDA Free mobile app

Related

[Q] Google Play Services Has Stopped

Hi All,
Since few days ago I keep getting this message for a split second before it disappears. It usually happens right after I install a new app.
I'm running stock ROM & Kernel with Xposed framework and Dalvik+bionic library optimization - But all of these are running for over a month on my phone with no issues.
I think that it messed it up by using Titanium backup to integrate Google Play Services update into ROM and since then I might have these issues.
Anyway, can someone help me to troubleshoot this thing?
Thanks!
have you tried uninstalling the update from settings/apps/downloaded.. or clear the data on it?
guys... My Nexus is pure without any customs. and have no google serviecs
I wiped the device but now i can log in mu google account at all... whats going on???
meangreenie said:
have you tried uninstalling the update from settings/apps/downloaded.. or clear the data on it?
Click to expand...
Click to collapse
I'll try that. Thanks for the help

[Q] [HELP] 403 Google play error, help!

Hello awesome people at xda forums!
I had my N5 for about 2 weeks now, for the first week i've used stock, but i had to try som new roms/kernels so i installed cataclysm rom with franco kernel. I had no problems everything worked great, and google play worked. On my old phone i had xposed framework, and a few modules. I've downloaded it on my N5 and got "keepchat, bootmanger, greenify and gravitybox. Everything still worked great, i used some of the features with gravitybox and enabled some feature where i had to reboot my phone. Something i about statusbar, not really sure though. I've hot rebooted, and my phone kept crashing "system ui crashed" and i tried normal reboot, still crashing. I've factory reset with twrp and used a stock 4.4.2 backup i had, and i was about to download busybox then i got some errors. I think i got a 920 error at first, I've searched the whole web and found a solution. (Or i thought i did) Then it gave me a 403 error, I've spent my whole day trying to find a solution, but could not find any. Heres what I've tried:
Reboot phone. *same issue*
Wipe cache and data from google play, then reboot. *same issue*
Sign out of google account, then wipe cache and data from google play and google services framework, then reboot and sign in. *same issue*
Make a new google account and use it to download apps. *same issue*
Wipe dalvik cache and cache from twrp. *same issue*
Install a update for google play *same issue*
Check for proxy, had none.
I think my APN is fine, not sure though.
I've mixed some of the options above, but still with the same stupid error "403"
My question is, is my N5 bricked? If not, is there a solution to this problem?
Best regards,
Kristoffer
If your phone turns on in any capacity, it's not bricked. That term is only supposed to be used when your phone is rendered completely useless and turned into a paperweight or wait for it.... a brick.
If I were in your shoes I would just flash the factory image from Google and start over again. That'll get you back on your feet.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Disregard my previous post. I just read an article that says apparently everyone is having play store issues today and getting the 403 error.
Sent from my Moto X
_MetalHead_ said:
Disregard my previous post. I just read an article that says apparently everyone is having play store issues today and getting the 403 error.
Sent from my Moto X
Click to expand...
Click to collapse
Thank you verry much! You sir, just saved my day
Article in question: http://www.androidpolice.com/2014/0...-with-error-403-for-some-best-to-wait-it-out/

[Q] Play Store crashes when updating multiple apps

Hi, I have a Nexus 5, completely stock 4.4.2, never tampered
Whenever there are multiple updates in the Play Store and I press "Update", the first app updates, then the second one starts downloading,
but the download hangs at some point, then after a few seconds the entire Play Store app closes without any message.
After that I can open the Play Store again and try to update the apps, but they only update one at a time, because on the second update it always crashes.
All the Google apps are at the latest versions, Play Store has version 4.6.17. This is happening for a while now, but I can't pinpoint it to a certain version of the Play Store app, but in the past I did not have this problem.
I've tried restarting the device, clearing data and cache for the Play Store app, clearing the cached data for the entire system, even switching the runtime (btw the problem is happening on both Dalvik and ART), but nothing helped. I also have enough Available space: 4 GB as reported in Settings/Storage.
On my wife's Nexus 4, also completely stock and with updated Google apps, the problem it's not happening, so it's not something in my environment.
Did anyone else have this problem? I searched the forums but found nothing relevant.
Any advice?
Thank you.
Hello,
Clear Playstore's app data and cache and reconnect your google account as see whether the problem persists?
Already did that, I said in my post, did not help.
Can anyone provide any advice? Thanks.
andreipaval said:
Already did that, I said in my post, did not help.
Can anyone provide any advice? Thanks.
Click to expand...
Click to collapse
Please Help
andreipaval said:
Hi, I have a Nexus 5, completely stock 4.4.2, never tampered
Whenever there are multiple updates in the Play Store and I press "Update", the first app updates, then the second one starts downloading,
but the download hangs at some point, then after a few seconds the entire Play Store app closes without any message.
After that I can open the Play Store again and try to update the apps, but they only update one at a time, because on the second update it always crashes.
All the Google apps are at the latest versions, Play Store has version 4.6.17. This is happening for a while now, but I can't pinpoint it to a certain version of the Play Store app, but in the past I did not have this problem.
I've tried restarting the device, clearing data and cache for the Play Store app, clearing the cached data for the entire system, even switching the runtime (btw the problem is happening on both Dalvik and ART), but nothing helped. I also have enough Available space: 4 GB as reported in Settings/Storage.
On my wife's Nexus 4, also completely stock and with updated Google apps, the problem it's not happening, so it's not something in my environment.
Did anyone else have this problem? I searched the forums but found nothing relevant.
Any advice?
Thank you.
Click to expand...
Click to collapse
Hi
I have the exact same problem on my galaxy note 3 so nothing to add except that I tried a little trick that allows it to finish the updates without having to restart the store. I close it immediately after the batch download starts and then it continues updating in the background. it works most of the times but not always. I really wish someone had a solution to this problem.
http://forum.xda-developers.com/showthread.php?t=2760607
Did you by any chance ever went into the recovery and tried clearing the cache from there?
andreipaval said:
Did you by any chance ever went into the recovery and tried clearing the cache from there?
Click to expand...
Click to collapse
Yes, I cleared cache and Dalvik from custom recovery. I did a lot of searching on google and XDA and I followed all the guides, including uninstalling play store updates, clear data and cache from apps manager for play store and also Google services framework and download manager but no improvement
Im in the same boat as you on this one.
paolo200 said:
Hi
I have the exact same problem on my galaxy note 3 so nothing to add except that I tried a little trick that allows it to finish the updates without having to restart the store. I close it immediately after the batch download starts and then it continues updating in the background. it works most of the times but not always. I really wish someone had a solution to this problem.
http://forum.xda-developers.com/showthread.php?t=2760607
Click to expand...
Click to collapse
paolo200 said:
Yes, I cleared cache and Dalvik from custom recovery. I did a lot of searching on google and XDA and I followed all the guides, including uninstalling play store updates, clear data and cache from apps manager for play store and also Google services framework and download manager but no improvement
Click to expand...
Click to collapse
Are you rooted? What custom recovery are you using? I myself am all stock, never rooted or anything.
And how long does it take to clear the cache from recovery? On my Nexus 5 with stock recovery it takes very long, around 5 or 10 minutes the first time I do it in succession, but it finishes succesfully. If I repeat the clearing of cache without rebooting then it takes a few seconds, like normal.
I read somewhere that it might be an issue with errors on the cache partition and that reformatting this partition might solve it, but I cannot do it from the stock recovery. Maybe if you have the option of reformatting the /cache partition in your custom recovery you should try it.
Another thing that you can do is try to catch the errors with logcat, if you have root you can use an app, I used adb to save a logcat and found some error messages related to the installing of apps but could not find how to solve them. I will post the logcat later.
If you can get a logcat maybe you can post it and we will compare the errors.
y2whisper said:
Im in the same boat as you on this one.
Click to expand...
Click to collapse
Rooted? Custom recovery?
Did you try to clear cache from recovery? How long does it take?
andreipaval said:
Are you rooted? What custom recovery are you using? I myself am all stock, never rooted or anything.
And how long does it take to clear the cache from recovery? On my Nexus 5 with stock recovery it takes very long, around 5 or 10 minutes the first time I do it in succession, but it finishes succesfully. If I repeat the clearing of cache without rebooting then it takes a few seconds, like normal.
I read somewhere that it might be an issue with errors on the cache partition and that reformatting this partition might solve it, but I cannot do it from the stock recovery. Maybe if you have the option of reformatting the /cache partition in your custom recovery you should try it.
Another thing that you can do is try to catch the errors with logcat, if you have root you can use an app, I used adb to save a logcat and found some error messages related to the installing of apps but could not find how to solve them. I will post the logcat later.
If you can get a logcat maybe you can post it and we will compare the errors.
Click to expand...
Click to collapse
Yes I am rooted using CWM Based Recovery 6.0.4.7 with SuperSU 1.94 and BusyBox 1.22.1-Stericson on stock Samsung firmware Android 4.4.2 NB4 unbranded
clearing the cache from CWM recovery only takes a few seconds in my case. I did not try reformatting or anything else because I don't want to risk bricking it.
I will post a logcat as soon as I know how to do it.
Yup to both. Wipe was very fast... Almost too fast in my opinion
Sent from my Nexus 5 using Tapatalk
---------- Post added at 10:11 AM ---------- Previous post was at 10:10 AM ----------
Might try TWRP to see if it helps
Sent from my Nexus 5 using Tapatalk
Has anyone found the solution yet? no way to update all apps at once. this is driving me crazy especially when there are many apps to update
I'm also experiencing this behavior as well.
Sent from my Nexus 5 using Tapatalk
I have the same issue. Stock rooted...
I don't have a nexus but I was using a google edition ported ROM for my HTC One and was having the same issue drive me nuts. I flashed the stock sense ROM back and the store works fine now. It seems like this problem is google edition devices/OS. I never found a fix though, except to enable automatic updating so it happens in the background. That worked for me
indeed the updates work fine in the background but I would really like to know what causes this issue
Those having this problem can you guys make sure you have the latest Google Play build? Latest is 4.8.20. Go to your play store, go to play store settings and at the bottom it should say 4.8.20. If your version is earlier than that, tap the build version and it should say there's a newer version and that it's installing. At that point, exit from the play store app, and give it a minute or two. Enter back into the play store app, and you repeat the steps to see that you have upgraded your play store build.
Sent using Etch-a-Sketch
Yes, the Play Store app is updated to the latest version. Now I already got the 4.4.3 update, but the issue is still appearing, but not everytime. I think it depends on the sizes of the updating apps, it might be something related to the cache partition. Can you guys try and clear the cache from the recovery and see how much it lasts? For me it lasts more than 5 minutes and it doesn't seem normal.
Sent from my Nexus 5 using XDA Free mobile app
I had the same issue on my S4. After the play store closed about 5 times today when updating apps I decided to Google it. I found someone with a similar issue, and their fix was to enable the Download Manager app, that had somehow been disabled. Mine was already enabled, but I cleared the cache from that app, and then I was able to update my remaining 5 or so apps with no crashes.
I'm not sure how permanent of a fix it is, but it's working so far. Don't know if I'll have to clear it again later or not.

[Q] Apps Stuck "Downloading"

Two days ago I decided to switch from cm12 nightlies to cm12s.
After performing a clean flash I was very pleased to see that I even had the option to restore the apps I had installed before. However, when trying to install those apps I encountered a problem. Because the apps would not download. They would say "Downloading"but it woult get stuck forever.
I had never experienced such problem before but so I thought it was the cm12s flash. So, I flashed back to the latest cm12 nightly I still had on my OPO with the hope that the problem would have vanished. Unfortunately it didn't.
MY PROBLEM:
When I try to install apps from the play store they get stuck in an endless loop of "downloading".
What I tried so far:
flashing back to a normal cm12 nightly
flashing cm11s and after that upgrading to cm12s (in cm11s the problem also persists, same for SOKP-rom to see if it would also persist in a different rom)
rebooting with and without superSU after flashing OS.
entirely wiping my phone (cache, dalvik cache, system, data) and flashing cm12/s
after the step above^, deleting the data and/or cache from "Google Play Services", "Google play Store", "Google Play Framework" (and if possible deleting updates so it goes back to factory app)
changing location settings
deleting google account and re adding it.
clearing Cache and Dalvik Cache multiple times
using the 1-Click installer from their forum
Tried to find the android_secure folder but could not find it. (even with hidden files disabled in windows)
Perhaps even more but I can't quite remember much more...
I experienced after flashing a new os multiple times that the problem is not really the play store and/or the apps in it. But I believe the problem is more with the "Google Play Services" because most of the apps I can update perfectly fine but the "Google Play Services" continuously refuse to update and get stuck at "downloading". Unfortunately that app is needed to be able to use e.g "Gmail".
Hopefully there are more people on this forum who have experienced this problem before and know how to fix it.
Got the same crap... It's been 2 days now with the Store stuck on downloading.
I have all the latest updates, Store, Services etc.
Also tried to disable the security section like Enterprise.
Nothing works.... This is driving me mad!!!
Anyone got a fix?
Nepturion said:
Got the same crap... It's been 2 days now with the Store stuck on downloading.
I have all the latest updates, Store, Services etc.
Also tried to disable the security section like Enterprise.
Nothing works.... This is driving me mad!!!
Anyone got a fix?
Click to expand...
Click to collapse
Somehow it fixed itself......
What cought my eye was that if it is not working, try downloading the app via 3g or at your friends house... For some reason it would sometimes not download via wifi but it would via 3g.
I hope this works for you aswel
hubert.hoeve said:
Somehow it fixed itself......
What cought my eye was that if it is not working, try downloading the app via 3g or at your friends house... For some reason it would sometimes not download via wifi but it would via 3g.
I hope this works for you aswel
Click to expand...
Click to collapse
I didn't get it working again, so I removed all data and reinstalled the rooted firmware for my device and just did a backup with the mybackup pro.
Somehow there was something with the system or the data, but it works now.

Google Play Services error?

I'm getting the error in several GAPS...however, they all still work. Mostly in Google Plus and Hangouts.
"Unknown issue with Google Play Services".
I've uninstalled Google Play Services using Titanium, but it comes right back.
Using 5.1.1.
Any other tips?
Thanks,
seanvree said:
I'm getting the error in several GAPS...however, they all still work. Mostly in Google Plus and Hangouts.
"Unknown issue with Google Play Services".
I've uninstalled Google Play Services using Titanium, but it comes right back.
Using 5.1.1.
Any other tips?
Thanks,
Click to expand...
Click to collapse
Are you on stock or ROM?
drock212 said:
Are you on stock or ROM?
Click to expand...
Click to collapse
Yeah, using XtreStoLite Deo-Mod Edition 2.2 ...However, I got this error before when I was on another custom ROM. So, I don't think it's the framework.
Do you think I can just download the same APK and reinstall it using Titanium?
I've seen horror stories with doing that.
seanvree said:
Yeah, using XtreStoLite Deo-Mod Edition 2.2 ...However, I got this error before when I was on another custom ROM. So, I don't think it's the framework.
Do you think I can just download the same APK and reinstall it using Titanium?
I've seen horror stories with doing that.
Click to expand...
Click to collapse
I had the same issues on the same ROM you're on. So I did a 100% clean install. Wiping cache, dalvik, system, and data. This fixed it for me
drock212 said:
I had the same issues on the same ROM you're on. So I did a 100% clean install. Wiping cache, dalvik, system, and data. This fixed it for me
Click to expand...
Click to collapse
damn, seems a bit extreme.
seanvree said:
damn, seems a bit extreme.
Click to expand...
Click to collapse
It was my last resort. I had cleared app data. Uninstalled and reinstalled apps being affected, cleared cache through twrp. Nothing worked except a full clean install
drock212 said:
It was my last resort. I had cleared app data. Uninstalled and reinstalled apps being affected, cleared cache through twrp. Nothing worked except a full clean install
Click to expand...
Click to collapse
Ahh, okay. I'm going to try and rip out Play Services. If I do that does all my Google data go away?
seanvree said:
Ahh, okay. I'm going to try and rip out Play Services. If I do that does all my Google data go away?
Click to expand...
Click to collapse
If you do that you'll get endless force closes of Google play services. Idk if your Google data would go with it (everything Google is pretty much stored on their servers so I really don't know what you would lose) but I wouldn't suggest doing this. Trying to navigate through your phone while constantly tapping OK to the message that something has force closed is extremely frustrating and difficult if not impossible.
I had the same issue 2 days ago. I'm stock rooted, btw. The problem appeared when I dirty flashed my stock rom on top of a stock rom. I didn't want to update manually cause I've already downloaded the newest firmware version. So I flashed the newest at hand or what's already in my PC. Then, I had a "google play services error" when logging in my gmail app, had a trouble signing in google now and endless loading on youtube. Did the same, cleared cache play services, guess, I got impatient and I uninstalled it, installed the 448 and 440 newest app but the same thing "google play services error" persisted. I also did the extreme, I did the full wipe and odin'd the new firmware, the problem was gone. Bump into a problem when I installed something and had to dirty flash again. Then, it happened again "google play services error" all over again.
TL;DR, lol, Long story short.
I solved it by just clearing google play services cache and uninstalled updates and let itself update again. I didn't have to flash or odin'd again..
I don't know if it will work for you, but it did for me.
marsen2567 said:
I had the same issue 2 days ago. I'm stock rooted, btw. The problem appeared when I dirty flashed my stock rom on top of a stock rom. I didn't want to update manually cause I've already downloaded the newest firmware version. So I flashed the newest at hand or what's already in my PC. Then, I had a "google play services error" when logging in my gmail app, had a trouble signing in google now and endless loading on youtube. Did the same, cleared cache play services, guess, I got impatient and I uninstalled it, installed the 448 and 440 newest app but the same thing "google play services error" persisted. I also did the extreme, I did the full wipe and odin'd the new firmware, the problem was gone. Bump into a problem when I installed something and had to dirty flash again. Then, it happened again "google play services error" all over again.
TL;DR, lol, Long story short.
I solved it by just clearing google play services cache and uninstalled updates and let itself update again. I didn't have to flash or odin'd again..
I don't know if it will work for you, but it did for me.
Click to expand...
Click to collapse
HOLY ****!!! That worked! at least for now! Thanks sir!

Categories

Resources