Need help urgently - Nexus 5 Q&A, Help & Troubleshooting

Hello xda forums.
Today I decided I would flash the ROM for euphoria lollipop after a long time of being on kit kat. I backed up, system restored, and flashed the new rom and was able to boot into the OS without any issues, other than the fact that all my contacts were gone!
In an attempt to save my contacts I went back into recovery and tried to restore my backup. After doing this, when booting I would still boot into Lollipop, but the bottom bar would disappear and I wasn't able to navigate anything. After factory restoring once more to restore the backup, the backup had disappeared. Now on my phone the only thing I'm able to do is get into recovery. Is there any way for me to get the ROM onto the phone again so I can install it? The nexus 5 doesn't show up under devices and drives in 'This PC'.
Thanks in advance for your help. I really need to get my phone back up and running, even if it means having no contacts

It sounds like you wiped your entire device including the os and your backup. You're going to have to flash the factory image to get it running again. If your contacts were backed up to Google you should get term back after you install the factory image.
See this http://forum.xda-developers.com/showthread.php?p=47156064
Sent from my Nexus 9 using XDA Free mobile app

jd1639 said:
It sounds like you wiped your entire device including the os and your backup. You're going to have to flash the factory image to get it running again. If your contacts were backed up to Google you should get term back after you install the factory image.
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
Your reply is very much appreciated.
How do I go about flashing the factory image?
Edit: Okay! Got everything done and Euphoria installed properly. I feel like I learned a bunch too! Thank you for your assistance!

Related

[Q]Home button not functioning

As posted in the gummy thread, I am experiencing my home button not functioning. Good news i narrowed it down. My roms are good and when fresh the home button operates normally. I have been up and down flashing left and right between GB and Froyo and the roms that overlay them. Titanium backup is the issue, or rather me backing up. yesterday I flashed to EE4 Eclipse pbj coming from GB NAMELESS Eclipse. I restored and that's where the problem showed. My dock went to just applications and none of my buttons worked except for holding power button. I booted to CWM and cleaned cache and wiped, i was left with a working fresh rom.... So now i have the same problem again when restored system i lost my home button, I filtered the restoration files too, only did contacts,mms and things along that line... My question what is the bad restore that i'm doing and how can i fix my current bad restore without losing everything?
thanks Jeff
I noticed that issue with earlier versions of nameless. perhaps it is something with that.
Sent from my SCH-I510 using Tapatalk
although currently i'm not running nameless maybe it autobackuped up part of the system when NAMELESS was on my device. Restoring must change a file that isn't compatible with other kernels. If only i could pinpoint the restoration file that does it and get a fake file to replace it
So randomly after 2 manual starts I lost all the launcher icons and no longer have a lock screen. This occurred after I installed a boot animation app. changed my logo, execpt I restarted once and everything was intact. The second restart was where problems arises. Tomorrow im wiping and restoring apps only. Thanks for the help nitro
Sent from my SCH-I510 using XDA App
Simple solution. Don't restore system data. Restoring system data can play havoc with your device when coming from and to different roms. Think about it, some of those system settings you are trying to restore might not even exist on another rom. Stick to restoring user apps, and select user app data, and then get practiced in redoing system settings after a wipe. You'll get used to it doing this over and over. It takes me only 20-30 minutes to go from completely wiped back to my usual setup.
Remember, when restoring data, less is more.
Yep thays what I was thinking. Purchased titanium pro now im back after factory reset not flash
tcollum said:
Simple solution. Don't restore system data. Restoring system data can play havoc with your device when coming from and to different roms. Think about it, some of those system settings you are trying to restore might not even exist on another rom. Stick to restoring user apps, and select user app data, and then get practiced in redoing system settings after a wipe. You'll get used to it doing this over and over. It takes me only 20-30 minutes to go from completely wiped back to my usual setup.
Remember, when restoring data, less is more.
Click to expand...
Click to collapse
Sent from my SCH-I510 using XDA App

[Q] 4.2 to 4.3 Saving App Data

I have a possibly simple yes or no question in the case there is no alternative. So, I am currently running 4.2.2 PAC-Man Rom and I want to update to the 4.3 version of it. Technically, speaking, I have no issues in updating the ROM itself. The problem is when I try to keep my app data moving from 4.2.2 to 4.3. Whenever I try to restore data via Titanium Backup, the phone will allow it, but upon the next shutdown, will not boot again. Likewise, I have also tried to flash 4.3 and then do an advanced restore via CWM and only restore data. This has the same results as the previous option in that I can boot the phone, but if I shut it off, it won't restart. Basically, I can keep and install the original app apks, but the moment I try to restore any form of app data from the previous iteration of the ROM, my phone will refuse to restart. This predicament is met on any 4.3 ROM I have tried. I have never had this problem before, as I have been able to move from 4.1.2 to 4.2.1 to 4.2.2 (I suppose 4.3 is different?). This brings me to my question, is it possible to keep app data moving from 4.2 to 4.3? I fear I already know the answer. In any case, thank you for your time.
Tl;DR
When moving to 4.3, restoring app data from previous rom (PAC-man 4.2.2) causes the phone to lose the inability to boot. Is there any way to keep app data, or is it a lost cause? Thank you for your time.
One thing that comes to mind is are you restoring any system data? That causes problems.
Other than that I would download and install all my apps through the app store and reboot.
Then make a restore image to fall back on so you don't have to repeat these steps.
Now start restoring you app data SELECTIVELY. And restore app data ONLY. And do it one by one and reboot. This is the only way I know that can pin point the problem or the one restore data piece causing you problem.
Identifying it is the hardest part, any better ideas are welcomed.
Once identified just avoid that one app as your migration casualty.
Good luck,
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
verissimus said:
I have a possibly simple yes or no question in the case there is no alternative. So, I am currently running 4.2.2 PAC-Man Rom and I want to update to the 4.3 version of it. Technically, speaking, I have no issues in updating the ROM itself. The problem is when I try to keep my app data moving from 4.2.2 to 4.3. Whenever I try to restore data via Titanium Backup, the phone will allow it, but upon the next shutdown, will not boot again. Likewise, I have also tried to flash 4.3 and then do an advanced restore via CWM and only restore data. This has the same results as the previous option in that I can boot the phone, but if I shut it off, it won't restart. Basically, I can keep and install the original app apks, but the moment I try to restore any form of app data from the previous iteration of the ROM, my phone will refuse to restart. This predicament is met on any 4.3 ROM I have tried. I have never had this problem before, as I have been able to move from 4.1.2 to 4.2.1 to 4.2.2 (I suppose 4.3 is different?). This brings me to my question, is it possible to keep app data moving from 4.2 to 4.3? I fear I already know the answer. In any case, thank you for your time.
Tl;DR
When moving to 4.3, restoring app data from previous rom (PAC-man 4.2.2) causes the phone to lose the inability to boot. Is there any way to keep app data, or is it a lost cause? Thank you for your time.
Click to expand...
Click to collapse
What recovery are you using? If it's not TWRP 2.6.0.3 or newer, or the custom CWM provided by Team Chopsticks, you will continue to have this problem. Also, it has absolutely nothing to do with restoring data.
Fixed XD
Okay, so I have been doing nandroid backups the whole time, so I haven't really lost anything. I did try to install apps using Google Play and it would cause the same problem that restoring data only via cwm would. That said, I got bored and just left the phone boot looping and slept for 5 hours. Interestingly enough, upon checking on it later, it had in fact booted and it did function. Naturally, I reverted back to 4.2 and tried to upgrade again, this time timing it. Over all, it took about 1 hour for the phone to stop bootlooping and actually boot up. I don't really know what is wrong, but hey, it works. Nevertheless, I would like to thank you guys for your input. Sorry that my problem wasn't actually what I thought it was. :/ Good day.
verissimus said:
Okay, so I have been doing nandroid backups the whole time, so I haven't really lost anything. I did try to install apps using Google Play and it would cause the same problem that restoring data only via cwm would. That said, I got bored and just left the phone boot looping and slept for 5 hours. Interestingly enough, upon checking on it later, it had in fact booted and it did function. Naturally, I reverted back to 4.2 and tried to upgrade again, this time timing it. Over all, it took about 1 hour for the phone to stop bootlooping and actually boot up. I don't really know what is wrong, but hey, it works. Nevertheless, I would like to thank you guys for your input. Sorry that my problem wasn't actually what I thought it was. :/ Good day.
Click to expand...
Click to collapse
This is due to the recovery version you are on as the guy before your last post indicated. It has nothing to do with your restoration of data, but rather the recovery used to flash the rom and the way it's handling the partitions.
Long story short, update your recovery to one of the ones indicated two posts above mine and you should be good to go.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
bps119 said:
This is due to the recovery version you are on as the guy before your last post indicated. It has nothing to do with your restoration of data, but rather the recovery used to flash the rom and the way it's handling the partitions.
Long story short, update your recovery to one of the ones indicated two posts above mine and you should be good to go.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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Click to collapse
Ah, okay, that makes a great deal of sense. Thank you for elucidating, I shall do just that.

[Q] Bootloop After Using Titanium Backup

Hi Guys, my friend recently rooted my RAZR HD via TeamViewer but didn't install a custom ROM or a recovery. Before I did a factory reset to clean things up, I backed up everything to my SD card using Titanium. After finishing the backup, Titanium said I should reboot to finish the restoration. Every since then I've been bootlooped. Do any of you know of a solution to fix this?
Thanks,
Carter
I don't think Titanium asks for a reboot when doing any sort of back up. It will ask for a reboot when doing certain restorations. It doesn't ask you to reboot when restoring user apks but it does on system apk.
If I'm understanding your question right, you backed everything up but then you decided to restore everything. If you never installed a ROM then it is strange for it to boot loop. If hyou did install a ROM then it could have started to boot loop if you restored a system file that isn't compatible with the ROM.
What I would do is start from scratch. Factory reset the phone, re-root, re-install Titanium, and restore only the user apps and your SMS messages if you save them. It's a slight hassle but only about 1 hour worth of your time. By the time you begin trying debug everything to find the culprit you would have lost hours.
CMSchuld said:
Hi Guys, my friend recently rooted my RAZR HD via TeamViewer but didn't install a custom ROM or a recovery. Before I did a factory reset to clean things up, I backed up everything to my SD card using Titanium. After finishing the backup, Titanium said I should reboot to finish the restoration. Every since then I've been bootlooped. Do any of you know of a solution to fix this?
Thanks,
Carter
Click to expand...
Click to collapse
I don't know if it will work in this situation but you might try wiping cache/dalvik cache in the recovery. That way you aren't starting from scratch. If this doesn't work, try the above suggestion instead.
Sorry for the late response. Did another factory reset and didn't use Titanium this time. Anyone know how to get my texts back though?
CMSchuld said:
Sorry for the late response. Did another factory reset and didn't use Titanium this time. Anyone know how to get my texts back though?
Click to expand...
Click to collapse
If you saved everything in titanium backup... then you have a backup of your messages. Open Titanium, click the batch tab, scroll to the restore section, and then restore and only restore the message thing. It should be a green color and on the right it should say xml. It will restore all your texts and mms. Just don't get confused and restore the messenger app.
If you have a lot, then be patient and make a sandwich, it's a little slow.

[Q] Need Help after rooting implosion

UPDATE: 07-04-14 5:25pm EST:
I was able to get all my data off using a mac. I re-flashed Purity ROM after doing a full wipe. I have now re-installed all most of my apps and have begun normal use. For now this is resolved hopefully I have no further issues. Thanks for the response @Kreateablaze Much appreciated.
So here is a brief history about what I did and what I am experiencing. I am pretty much a newb here so please be gentle and excuse my ignorance.
Just in case you don't want to read my book below:
TLDR: rooted phone, Installed TWRP, installed Purity Rom, system failed hardcore, cant get data off my phone because explorer crashes. I just want to get my data off so I can re-install a ROM or just flash back to stock and re-lock the bootloader.....
-Unlocked bootloader, rooted, and installed TWRP using "Wug's Nexus Root Toolkit"
(just want to give props to any one involved in that tool, it is an amazing tool and worked flawlessly!)
-After running the toolkit, I was successfully rooted and running TWRP.
-I ran a back up using TWRP. Is that what is referred to as a "Nandroid" back up?
-After running this back up I installed "Purity ROM"
-For the first 24 hours everything was fine.
-I had to reboot my N5 due to an app that was acting up and a reboot usually cleared up the issue if force stopping didn't. (an app I used before rooting and I knew how to fix the issue I was having, I don't think this is related to my issue.)
-After rebooting the phone, I was faced with a pop up stating something along the lines of android UI has stopped working. I clicked okay, unlocked the phone it flashed black with my home screen icons and everything went back to normal. I rebooted the phone again just to make sure that was a one time fluke. This time The phone was in an endless crash cycle. Every process I could think of was crashing non stop the phone was unusable. I did some research and found something that said to go into TWRP and run a permissions repair.
-After running permissions repair my phone booted back up and was working relatively okay.
-After the repair rebooting my N5 results in that same UI crash I got the first time. BUT the phone is usable, and that process never crashes again unless I reboot.
-After running that permissions repair some of my apps disappeared. Trying to re-install them results in a -24 error. I got a few of them to re-install by clearing related data in data/data folder. A few of my apps refuse to re-install even though there is no trace of the data in the data/data folder.
-Another issue I am having after all of this is that I can NOT pull any data off of the phone. I plug it in, Windows recognizes the phone but it takes about 10-15 minutes to load the folder structure. I am then unable to copy any of the data off of the phone. Explorer crashes and I cant get the data off. UPDATE: I was able to get the data of the phone by using a friends Mac. I will post an update with some more info.
-I need to get my data off the phone before I can continue but am unable to. Any help would here would be greatly appreciated.
-Also if any one knows a more stable ROM with a similar feature set to Purity that is fast, has good battery life and isn't packed to the gills with features tht may one day cause more issues that they are worth. Please let me know.
Thanks in advance for any help you guys may be able to offer me.
Well I'm not too sure what your issue could be, but purity is one of the most stable roms on here... Have you looked in the purity thread for posts saying the same thing happened? I highly doubt it is the rom.
Sent from my Nexus 5 using xda app-developers app
Kreateablaze said:
Well I'm not too sure what your issue could be, but purity is one of the most stable roms on here... Have you looked in the purity thread for posts saying the same thing happened? I highly doubt it is the rom.
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
I would definitely agree that something went wrong rather than the ROM being unstable..... Any idea about how to get my data off the phone. at this point that is my main concern so I can re-flash purity....
basik17 said:
I would definitely agree that something went wrong rather than the ROM being unstable..... Any idea about how to get my data off the phone. at this point that is my main concern so I can re-flash purity....
Click to expand...
Click to collapse
I'm not too sure, I never had to get the data off my phone using a computer, always just used titanium backup. Maybe try reflashing purity, just wipe cache not any data.
Sent from my Nexus 5 using xda app-developers app
Kreateablaze said:
I'm not too sure, I never had to get the data off my phone using a computer, always just used titanium backup. Maybe try reflashing purity, just wipe cache not any data.
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Thanks for your response. I was able to get my data off using a friends Mac... I am going to reflash Purity and see how things go. If they dont go well I may go back to stock. I never seem to have good luck with these things...

[Q] RMA Prep Question

Hello,
My Nexus 5 is making a cracking/popping noise when I touch the screen in the bottom right corner and I get all kinds of colored lines across the screen. I attached some pictures I have and no, the phone was never dropped. The lines go away when I press on the screen but come back until I reboot. I am planning on contacting Google for a warranty issue through google play store but I have a few questions. I have CyanogenMod M8 installed on it along with TWRP recovery along with Titanium Backup Pro and a slew of other paid apps and customizations for rooted phones.
1) I've seen mixed answers regarding restoring the phone prior to RMA..will they take my phone back with it being flashed or should I revert it to factory?
2) If going back to factory condition, should I do that BEFORE I contact them and they call me back regarding the phone issues?
3) If I want the new phone setup exactly like my current phone is now, what would I do? Is it as easy as making a full backup with TWRP and moving it to my computer then when the new phone comes in, get TWRP setup again then recover from the backup?
Thanks for any help you can give.!
I would flash the factory image before you send it back and restore the tamper flag. No need to do that before you call then as they'll probably have you try to do a factory reset.
You can make a nandroid in twrp, but DO NOT backup the efs partition. You'll be able to flash that on your new phone
Sent from my Nexus 5 using XDA Free mobile app
Definitely restore it to stock using the factory images before sending it back. People have mixed opinions about locking the bootloader or not, but it's very easy to do so why not?
I would restore it to stock before I called them. They may ask you to do some troubleshooting and might want you to tell them what some of the fields say in "About Phone" including the build number, and that's easier to give them if you're on stock rather than CM
You can take a TWRP backup, but as mentioned above do not backup the EFS partition. If you restore EFS to a different phone you will lose your IMEI and will not be able to get cell service
I personally wouldn't bother with resetting the tamper flag but it can't hurt. I RMA'd two Nexus 4s before I even knew about the tamper flag and didn't have an issue. From my experience as long as it's back to stock Google doesn't seem to care if it's been rooted before.
Thanks for the information! Guess It's time to grab the LG flashtool since that will restore and reset the flag in one shot. I saw a nifty threat on it in the forum. Thanks again!
Go back to stock first. They will make you do all the troubleshooting junk first factory reset etc. Once they determine that its hardware they will start the RMA process. I just RMA'd mine and went all the way back to stock locked bootloader and tamper flag reset just to be safe.
Sent from my Nexus 5 using Tapatalk
I went to make a backup and I attached a screenshot of my options, I don't see any EFS partition?
sadkuh said:
I went to make a backup and I attached a screenshot of my options, I don't see any EFS partition?
Click to expand...
Click to collapse
Just use twrp's typical backup. Don't select anything extra. Boot, system, data is all you need
Sent from my Nexus 5 using XDA Free mobile app

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