[Q] Moto G XT1039 Signal loss problems on stock firmware - Moto G Q&A, Help & Troubleshooting

Hello! Apologies if I do some dumb mistakes forum-wise and pass as a total noon at this, cause I actually am! Anyway, here's my problem:
So a couple of weeks ago I tried CM12, an unnoficial CM12 by Beeto and CM11 by him too, I noticed a big major flaw with all of them, which made me go back to stock firmware... The cell signal sometimes is just very weak, and I'm experiencing this on the stock firmware too! I go look at battery>cell standby at the end of the day and I notice that it spends about 15% of time without signal, should this worry me? Its just that my friend's phones normally show "0%" or very very close in the same conditions! I'd like to know if there's a way to fix this in any way, either on the Roms I tried or the stock firmware (since I prefer custom Roms anyway)... I'll be waiting for a response! Thank you!
EDIT: My friends are reporting that my messages duplicate sometimes! Really need a fix for this, it's dumb :/

Also with an XT1039 here (rooted stock 4.4.4 w/ bb). Used a Samsung Galaxy Ace II before (CM11) and the signal has similar dropouts with both phones. Wondered if it was the firmware (on my old phone) but as far as I can tell (also tried my sim card with an old SonyEricsson V630) it is my service provider (E-Plus Germany). Moreover we have a pretty white (poor) provider coverage in Krautland (3G and LTE on E-Plus are basically only with full signal strength outdoors in major cities). So I guess nothing to worry about.

Related

Official Australian Optus GB rom available...kind of...

As some of you may know, my O3D was sent to LG service repairers Evertec to fix a broken power button. I asked them to fix just the power button under warranty - my phone was on froyo (i was on the leaked GB but because of ghost calls and data dropouts i reverted to froyo) and i just got my phone back today with a note saying the power button was fixed and they flashed my phone to "the latest firmware"
Lo and behold I booted to a fresh install of an official Optus GB rom - baseband 20b but perfect reception. no dropouts or ghost calls. i think it may be rom related.... i do have some bloatware but at least i have no reception/data issues
im not sure if this rom is available ota or for download but the service guys seem happy to flash it on repaired phones!
yes,20b is online,but still not rootable
I had 20b installed before but it wasnt the Australian Optus rom... Whatever rom that was, it always gave me grief....now no problems at all. in fact optus even sent me a message with settings in it - i havent activated it as yet as my reception is currently working perfectly fine without it.
Guys, please be aware that LG version numbers ARE NOT CONSISTENT, at least not the way we think of it. European v20b is not the same as India v20b.
In fact, each region has it´s own version branch, so you can perfectly have, for example, Romenia v21a with the same baseband of Croatia v20b.
So, don´t be fooled by equal version numbers: you can only compare version numbers when comparing software for the same region. If you cross regions when comparing, you will get it all wrong.
shredman09 said:
I had 20b installed before but it wasnt the Australian Optus rom... Whatever rom that was, it always gave me grief....now no problems at all. in fact optus even sent me a message with settings in it - i havent activated it as yet as my reception is currently working perfectly fine without it.
Click to expand...
Click to collapse
I installed the same rom as you, 20B Optus, took my external SD out and formatted the phone to factory, for one day the phone worked well then the problems started as before 3G getting stuck can't go to airplane mode I had to restart the phone, after it happened over 4 times I installed froyo. Same thing exactly happened to my friends O3D, Evertec changed the board on my phone when I took the phone for service for the random rebooting problem, now it is very hard to sell the phone if I tell the potential buyers the phone was serviced. So I am stuck with it.
I use it like Thiaz as a media device now and I use My Iphone 4 as my main phone.
what is the use of a phone if it can't be used as a phone?
Sent from my LG-P925 using xda premium
I noticed you're posting from a 925... Mines a 920.... I never had a random reboot and I've installed the Acura and Thiaz roms - used stock roms, OC'd and the only GB rom working properly is this one....
I'll keep my fingers crossed that it stays this way....
Admittedly I never had any issues on Froyo - If this rom does play up I'll downgrade asap. I won't miss the GB features all that much
shredman09 said:
I noticed you're posting from a 925... Mines a 920.... I never had a random reboot and I've installed the Acura and Thiaz roms - used stock roms, OC'd and the only GB rom working properly is this one....
I'll keep my fingers crossed that it stays this way....
Admittedly I never had any issues on Froyo - If this rom does play up I'll downgrade asap. I won't miss the GB features all that much
Click to expand...
Click to collapse
You noted correctly, but my one is an Optus 920, I was so desperate so I am using Froyo Baseband and the CM GB for the 925, this was my last resort, the phone works very quick with no lag, and I charge once a day, hdmi does not work, and I can't view photos in 3D, but this phone is good for playing games, that is all I use it for.
I have intalled the update to my optus lg optimus 3d thought lg update tool, i have had 2 missed calls i did not receve that i know of and really bad battery life. i might have to do a factory reset if this does not fix i will not be happy.......back to lg
woohoo70 said:
I have intalled the update to my optus lg optimus 3d thought lg update tool, i have had 2 missed calls i did not receve that i know of and really bad battery life. i might have to do a factory reset if this does not fix i will not be happy.......back to lg
Click to expand...
Click to collapse
Good Luck mate, they will tell you that you are the only one in the world that is having this problem, all the staff at the LG service center (evertech) are using GB without any issues what so ever.
you will be told (you are special)
Ok... Here's the weird thing - I know people seem to be having problems using this rom... I am not one of them (so far) I had issues on every other GB rom but this one. Maybe it's related to signal strength, carrier specific settings or something else. I really can't explain my lack of issues. I do set my phone to 3G only - as I don't want it jumping from 2G to 3G but that's it as far as any phone changes.
*I am using the Optus GB rom on Virgin Australia (they piggyback on Optus - slightly different settings but same network).
shredman09 said:
Ok... Here's the weird thing - I know people seem to be having problems using this rom... I am not one of them (so far) I had issues on every other GB rom but this one. Maybe it's related to signal strength, carrier specific settings or something else. I really can't explain my lack of issues. I do set my phone to 3G only - as I don't want it jumping from 2G to 3G but that's it as far as any phone changes.
*I am using the Optus GB rom on Virgin Australia (they piggyback on Optus - slightly different settings but same network).
Click to expand...
Click to collapse
Please keep us posted, I am on Vodafone and the signal is shocking where I live (inner west) Vodafone will be updating the network next month.
but I do not have any issues with my iphone at all, and when I go to my other house (castle hill) where the signal is perfect -50 db I still get the baseband crashing.
I used the phone for 2 weeks back in November when they released the Europe Open before I stated getting complaints that I am not answering Phone calls and I missed out on couple Jobs worth over a grand!!!
Quick update.... 1 week later and still no issues - strange but true! No missed calls (that I'm aware of and no loss of data... Perfect reception... For virgin mobile customers on Optus GB rom - no issues.
GPS lock perfect - regaining signal after airplane mode perfect, over 400MB in data in a week and no loss of reception, perfect... This is the only rom that works for me on GB without ghost calls, internal reorganizing crap or loss of reception/data
I can't root and have some bloatware but I can live with that...
Will update if things go bad but for now I'm VERY happy!
Thank you so much for getting back to us, I will be trying the 20A Australia again, this time around, I will take the SD card out, will fully format the phone and only install couple important apps that I need, I am doubtful but at this stage I am willing to try anything. will try the 20A for 3 days and will report back.
Edit:
Day one: No Freezing and no missed calls at all.

Signal drops since 4.2.2

Hi everyone.
I owned a Nexus 5 one month ago, but unfortunately, it does not work as expected. On 4.4.0, I had multiple issues concerning network already (unable to switch to 3G networks only, very variable HSPA signal reception (from 4/4 bars to Edge exactly at the same place), ...). This issues were supposed to be fixed with 4.4.2 and most of them are, excepting HSPA signal which is still very weird. However 4.2.2 brings my phone another issue that I didn't noticed on 4.4.0 which is a very annoying and repetitive complete signal blackout (no reception at all (Edge/HSPA), even for emergency calls I guess). Signal drop can happen twice in an hour, twice in 10 minutes or may not happen at all 3-4-5 hours long. It's completely unpredictable. After a while, Edge signal (not HSPA !!) gets back by itself. If I wait 10-20 more minutes, HSPA comes back again, until it drops again.
Moreover, at phone boot, just after typing my PIN Code, it usually takes 2 or 3 minutes to catch a signal. Very slow isn't it ?
It does not seem to be a network issue, since my Samsung Galaxy S III doesn't encounter this using the same SIM card.
I read on Google forums and probably some XDA threads that I was not the only one to face this kind of network issues, even on 4.4.2, but issue description was each time a bit different from mine, thus I tought that it may be useful to post a new thread to describe precisely what was my problem.
Edit : My Nexus 5 is unlocked and rooted, but issue is present on untouched 4.2.2 also.
Edit 2 : http://forum.xda-developers.com/showthread.php?t=2525583 is probably my issue.
Do no hesitate to answer if you're thinking that you have the same issue (or kind of) or if you think that you know something that may help.
Thank you .
KennyG9
You can flash the radio from version 4.4 that helps a lot, I'm at work just search this forum the directions are here, it's easy.
Sent from my Nexus 7 using Tapatalk 4
^^ He appears to be talking about the link below. You can flash different modems that may work. Some people say different modems helped but I've had no such luck. I've flashed every modem available and still don't have data almost everywhere I go. I have data at home but that doesn't really matter since I don't need my phone at home.
http://forum.xda-developers.com/showthread.php?t=2514095
Did you try flashing your carrier's specific radio?
Team Nexus 5 sucks
dicecuber said:
Did you try flashing your carrier's specific radio?
Team Nexus 5 sucks
Click to expand...
Click to collapse
Were would one find the carrier specific radio? I'm on T-Mobile but have only found the thread with modems. Nothing carrier specific.
Thanks for your answers. Unfortunately, flashing different modems does not seem to help .
i've read, the .15 is good with t-mobile.
i'm testing it today too. my problem is not only a signal drop, i have only edge too and my modem won't switch back to umts or hspa(+).
i'm in germany with t-mobile (congstar).

Mobile data cutting out

Hi all,
I am having a problem with my data connection, quite often when I am using my phone the internet connection icon next to the signal bars keeps disappearing and I loose connection, it's normally only a minute or so but it is quite annoying as it is quite regular and causes some downloads to fail.
I have tried different ROMs but I have the issue remains.
I am running a UK xt1032 device and couldn't wait for the official 4.4 ROM so I flashed the us global gsm rom, ( downgraded my bootloader to the 4.3 version so I could flash CWM ) but have since reflashed the 4.4 boot loader, but I was wondering if flashing the us ROM could could be affecting my connection as I believe the primary difference between UK and us ROMs is the radio frequency ( I might be wrong ).
So... Is anyone else having this issue, or is this a CM based ROM bug ( as all the roms I have used have been CM based ) or could my phone be faulty, or could it just be down to my network ( giffgaff UK ) as I do make the most of there unlimited data and I'm not sure if they giving me low priority.
Sorry for the long winded post, and thanks for any advice/feedback.
Sent from my XT1032 using xda app-developers app
Well not sure this will help you but lots of people in the uk have been having data cut out after upgrading to kitkat but that is accompanied by other issues.lots of info on the motorola forum.
https://forums.motorola.com/posts/48fb0b8150?page=1
Im with giffgaff and after i upgraded it was a nightmare,data cut out,random airplane mode with no symbol showing etc. i have now downgraded too jellybean and the phone is flying and has no issues at all.probably a different issue with you but thought i would mention it.
You flashed the US Radio firmware. Changing ROMs won't affect that. You have to flash the UK Stock firmware image which includes the UK Radio firmware.
Related post:
http://forum.xda-developers.com/showpost.php?p=49801348&postcount=3​
Hi all just thought I would post an update, I seem to have found a solution for my problem,
I had to go to network operators and select another network ( my network is giffgaff ) so I selected Vodafone, waited for the no service to kick in, then instead of selecting giffgaff I selected O2 and since then I have had NO drop outs, and its been almost 24 hours
Hope this helps.
Sent from my falcon using xda app-developers app
plewis1981 said:
Hi all just thought I would post an update, I seem to have found a solution for my problem,
I had to go to network operators and select another network ( my network is giffgaff ) so I selected Vodafone, waited for the no service to kick in, then instead of selecting giffgaff I selected O2 and since then I have had NO drop outs, and its been almost 24 hours
Hope this helps.
Sent from my falcon using xda app-developers app
Click to expand...
Click to collapse
Good thinking,keep us informed if it continues to work as i will update mine then .
Still going strong although I have a G at the moment rather than a H , but most importantly there is always an icon there
Nobody is perfect, I am nobody, therefore I am perfect.
STILL no visible problems with my signal
Nobody is perfect, I am nobody, therefore I am perfect.
Id recommend to downgrade back to 4.3 mate,my girlfriends moto g (Vodafone) (fully stock not rooted or unlocked)ota to kitkat4.4 had signal issues 24/7 mine was unlocked and rooted and had intermittent signal issues, reflashed 4.3 on both and no signal loss at all,in fact data speeds improved, on giffgaff on kitkat I couldn't get over 1 Mbps at home now on jb its pulling between 2 and 5 Mbps
Id recommend to downgrade back to 4.3 mate,my girlfriends moto g (Vodafone) (fully stock not rooted or unlocked)ota to kitkat4.4 had signal issues 24/7 mine was unlocked and rooted and had intermittent signal issues, reflashed 4.3 on both and no signal loss at all,in fact data speeds improved, on giffgaff on kitkat I couldn't get over 1 Mbps at home now on jb its pulling between 2 and 5 Mbps
Click to expand...
Click to collapse
I did reflash 4.3 but got board not being able to flash any roms, as this was one of the main reasons for me buying this phone. But since connecting to O2 signal seems fine
Nobody is perfect, I am nobody, therefore I am perfect.

Wrong signal strength reporting on G920i?

Weird issue I'm having on a G920i. In Settings -> About Device -> Status, the signal strength is being reported incorrectly. When I first boot the device, it will show accurately and will vary from -90 dBm to -100 dBm when I am at my house, which is consistent with every device I've ever owned. However, after 30-45 seconds, it will start reporting at "-113 dBm 0 asu" and it will simply stay there and will never change, even as I move about. The number of bars in the signal strength icon on the status bar will even change, but in the Status menu, signal strength simply stays at "-113 dBm 0 asu" permanently. Connectivity seems to be fine--I have no problems making calls, browsing the web, etc. The signal strength in the Status menu simply seems to revert to and stick at 113 dBm 0 asu with no explanation or other impact on the phone.
For what it's worth, I've tried both the New Zealand and Singapore AOD1 firmwares from Sammobile.com. Same problem on both. I'm on AT&T in the U.S.
Anybody else seeing anything like this?
Yes it seems both the g920i and g920f all have this problem. Every single device. Please get in contact with Samsung about it, the more people that complain the more likely it will be fixed.
@mupet0000 & @phositadc I've seen you guys in a few forums talking about the Galaxy S6 SM-G920I signal issues... Mine is the same! Swapped 2 phones already and they have awful lte reception... I was hoping a different modem/baseband would help but it looks like it doesn't....plus a few soft reboots as well what's going on? Have you guys experienced any reboots? Can this be fixed with a software update?
OK checked mine and its yes your right. -113 in status however if you type *#0011# in your dialer you'll see the better reception reported. Interestingly this did not happen when I was on the Cricket towers(At&t). I just switched to T-Mobile and I now have the -113 status. My speeds are great but I can't side-by-side compare the radios to anything to know if there is a real problem.
Sent from my SM-G920I using XDA Free mobile app
Kjc99 said:
@mupet0000 & @phositadc I've seen you guys in a few forums talking about the Galaxy S6 SM-G920I signal issues... Mine is the same! Swapped 2 phones already and they have awful lte reception... I was hoping a different modem/baseband would help but it looks like it doesn't....plus a few soft reboots as well what's going on? Have you guys experienced any reboots? Can this be fixed with a software update?
Click to expand...
Click to collapse
No reboots here. I flashed the aod3 modem last night and things seem a little better on AT&T. On the aod1 modem, I was not getting LTE in a bunch of places that I've always had LTE before. I know the g920i has frequency support for AT&T LTE bands, and I do get LTE, but I must say so far the experience has not been as good as other LTE phones I've had. Not sure if that's the modem firmware to blame or the hardware itself. Probably firmware.
Sent from my SM-G920I
Hey all, I'm in the UK and I have the SGS6 edge on the 3 network here. I use my phone for tethering at all times as I do not have wifi in the house. with my SGS5 before this I could easily run my PC , Tablet my son mobi and his gaming PC all at the same time with no issue. The S5 would run a full signal and load very quickly HD content.
My brand new S6 is disapointing singnal wise from straight out the box. I noticed my signal level fluctuating up and down but very rare dose it show a full signal level. and as for teathering I am finding it very hard to live with.
I will be suprised if Samsung sort this out with firmware. I just had a 150 MB firmware update yesterday and my signal level is the same.
I remember my Nokia N96 having this same fault, and although it was all over the internet back then, Nokia did nothing in all the firmware updates I had. I was going to sell my pristine 7 month old S5..... but I think I will hang on to it for now.
Hey guys, I am on the latest OTA released by Samsung (AOE3 built May 7th) and the problem is still not resolved. LTE signal still awful and LTE signal strength still -113. So far so bad. I have contacted Samsung again, and tomorrow I have a phone call with their support where they will remotely access my phone so I can show them the problem. I will show them and see how it goes, and I'll report back here.
I will make it clear to them that the signal strength is worse than my 2 year old S4, and I will demonstrate the incorrect signal strength value to the support agent. If they tell me it's a non issue or they make some silly excuse instead of investigating, I will simply sell the S6 and get another phone.
This is a huge issue and I'm disappointed that there aren't many people noticing this or reporting it to Samsung. The more popular the S6 gets, the more people will notice that their old phone holds a better signal.
Loz1 said:
Hey all, I'm in the UK and I have the SGS6 edge on the 3 network here. I use my phone for tethering at all times as I do not have wifi in the house. with my SGS5 before this I could easily run my PC , Tablet my son mobi and his gaming PC all at the same time with no issue. The S5 would run a full signal and load very quickly HD content.
My brand new S6 is disapointing singnal wise from straight out the box. I noticed my signal level fluctuating up and down but very rare dose it show a full signal level. and as for teathering I am finding it very hard to live with.
I will be suprised if Samsung sort this out with firmware. I just had a 150 MB firmware update yesterday and my signal level is the same.
I remember my Nokia N96 having this same fault, and although it was all over the internet back then, Nokia did nothing in all the firmware updates I had. I was going to sell my pristine 7 month old S5..... but I think I will hang on to it for now.
Click to expand...
Click to collapse
I think it is a widespread issue... I always have 1 bar lte and under my signal status it say - 113dbm which is zero service... It never moves... I'm gonna try custom rom and see if that help but it obviously a antenna/modem baseband issue... Also someone mentioned it could be because the Galaxy S5 uses Cat 4 lte and the S6 uses Cat 6.....its very disappointing! Hopefully it gets fixed or I'll return to the S5...i really want to like this phone..... But Samsung is making it hard to
I don`t think there is anything wrong with the signal. even if I only have 1 bar the phone is perfect during calls and my LTE/4G download speed is even over the provided speed my carrier provides, I think it`s just a bug that it`s showing less signal then what it actualy has.
johanbiff said:
I don`t think there is anything wrong with the signal. even if I only have 1 bar the phone is perfect during calls and my LTE/4G download speed is even over the provided speed my carrier provides, I think it`s just a bug that it`s showing less signal then what it actualy has.
Click to expand...
Click to collapse
This is true. It's simply a bug that shows the wrong signal strength - mine shows -113 but I'll have 3 bars so that makes no sense. However, if you ARE getting a bad signal, that is a different issue altogether.
(btw I started a thread about this already several weeks back)
Spoke to Samsung on the phone, they didn't need to remote access my phone to see the issue. They had an S6 in their office and they told me they saw the signal at -113dBm just like mine. They say they have passed this onto the relevant team and hopefully it will be fixed in an OTA and I should stick to the United Kingdom BTU firmware (the correct firmware for my region).
We will see if this gets resolved. They definitely know about the problem now and have seen it with their own eyes, so I'm hopeful.
Japultra said:
This is true. It's simply a bug that shows the wrong signal strength - mine shows -113 but I'll have 3 bars so that makes no sense. However, if you ARE getting a bad signal, that is a different issue altogether.
(btw I started a thread about this already several weeks back)
Click to expand...
Click to collapse
You have a link to you'd thread?
Kjc99 said:
You have a link to you'd thread?
Click to expand...
Click to collapse
http://forum.xda-developers.com/galaxy-s6/help/lte-signal-indicator-issues-t3083001
Japultra said:
http://forum.xda-developers.com/galaxy-s6/help/lte-signal-indicator-issues-t3083001
Click to expand...
Click to collapse
Ok.. Thanks... I already read through that thread too... Been trying to figure out if it was just me or alot of people..... Seems like the 920f is getting more updates that us.... 920I......The latest is AOD3 right? Today I'm gonna flash a custom rom for 920f and see if there is any change....
*edit* just checked Samsung live update... AOE3 was just released for 920I for TTT I guess is a country called Trinidad and Tobago... But that is the firmware I've been using.... Hopefully this will help... Let Ya guys know
*edit #2*...ok guys just updated to AOE3.... Bars still show low but the signal status is working and it's showing that I have a better signal than with *#0011*... The - dbm and asu is now extremely close to my S5... So in conclusion the signal is strong it just doesn't show it in the bars like previous Galaxy's

Problems with cellular reception since updating to Marshmellow on my S6 Duos

Hey everyone,
I've never really been into the whole flashing deal and I'm also pretty new to the xda-forums so pls don't hurt! :angel:
Anyway, so live in Germany and imported myself an S6 Dual Sim Version via Amazon, so that I could have Internet both there and at home in Ausria at all times. It had a Russian Baseband and CSC but it worked and filthy casual that I am I really didn't mind until now. It's a really weird issue, so sorry that the post turned out pretty long. I haven't found any similar common 6.0.1 Bugs, however I'm not even completely sure if it really is a problem of the updated OS anymore...
So here's the deal.
In Germany I got the prompt to update to Marshmellow 6.0.1 via OTA. Having heard mostly good things about it I downloaded it without really bothering too much about informing myself about any known issues with 6.0.x . After downloading it in Germany my Signal and Mobile Internet worked fine, however I did experience some battery drain in the following days and decided to initialise my phone via Samsung Smart Switch, as I had done with 5.1.1 when I first got the phone because it's cpu never went into sleep mode. Worked out fine then.
Well ever since I did the same thing with my S6 with 6.0.1 the whole dilemma started. Regularly, my phone will show 4G Signal Reception and even full bars, but I am not able to load a webpage or even be called by phone. Wifi works fine, when I have these outages. When I activate flymode and deactivate it again, my reception works again for a couple of minutes, however, the issue will return after 5-10 minutes. Usually even faster when I'm in a moving car or train.
When I switch SIM Cards I can be called on both, but I can't seem to connect to my mobile internet on the Austrian card (can't check on the mobile connection from the german card as roaming is locked by the provider). I went to my austrian network provider and had my sim card replaced, no change. I flashed DBT G920FXXU3DPCA Android 6.0.1 via Samsung Updates hoping that the right baseband would fix it - Nope.
Any of you guys have any other ideas? My last resort is flashing back to 5.1.1 stock. Trying to replace it through Amazon will probably be hard, because the KNOX Counter is tripped. It already was before I flashed 6.0.1, but that doesn't really matter to Amazon I guess. Also the bug is way to specific to replicate anyway, so I'd probably receive the same device back and I don't really know how I could prove via screenshot, etc...
If there's anything I can upload that would help, pls tell. Hoping somebody here might have an idea!
Having similar problems but also with wifi. Any advise appreciated
Skickat från min SM-G920F via Tapatalk
I have the same problem with cellular reception with my S6 duos G920F. My problem is only with sim slot 2 though. It seems to show full bars but when people call me they are getting me as unreachable.

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