[Q] Moto G 2013 XT1032 EU bought at amazon USA not getting lollipop - Moto G Q&A, Help & Troubleshooting

hi!
i've 2 friends with moto Gs 2013 global version (non-GPE) xt1032 bought in the USA from amazon (sold by amazon) that arent getting lollipop OTAs. the phones are in argentina with an argentinean sim card. the Motorola Update Services app is up to date at version 4.0. still, when checking the "about phone/system upgrades" page it says they are up to date.
they are stock and never rooted. the bootloaders are locked due to warranty loss if otherwise. (and one of them was already replaced under warranty for not reading sim cards!)
i would like to upgrade the phones to lollipop WITHOUT rooting, unlocking the bootloaders or resetting the phones.
questions:
1) have these phones received lollipop in the states?
2) why are them not getting the upgrade? argentinean sim card? location reported by phone? geolocation of IP address of the phone?
3) can i flash a signed upgrade without unlocking the BL, without loosing warrantry, and without resetting the phone? maybe through fastboot of maybe by manually downloading an upgrade and rebooting to recovery?
4) anything i could do? load a US sim card? tunnel to the US from the phone? tunnel to the US from the wifi access point?
thank you very much friends!!
EDIT: the phones are on 4.4.4.

Related

Reflashing firmware - what about simlock?

Hello, so I'm currently rocking stock tesco UK firmware, have sim-unlocked the phone legally, but I'd like to reinstall the system (because of couple of software bugs). If I flash it, will the phone re-lock sim too?
And what's the difference between tesco and UK retail firmware?
ToastnButter said:
Hello, so I'm currently rocking stock tesco UK firmware, have sim-unlocked the phone legally, but I'd like to reinstall the system (because of couple of software bugs). If I flash it, will the phone re-lock sim too?
And what's the difference between tesco and UK retail firmware?
Click to expand...
Click to collapse
It won't get sim-locked if you flash it, the sim lock data is located on a special partition, that you can't really modify.
There are virtually no differences between those two.
Thank you! And does anyone can tell the difference between retail and tesco build?
Tesco built firmware is managed by tesco and are dedicated to services from Tesco whereas Retail build means a common built which are not modified by service providers.
So there are no actual differences in the firmware then, ok.
Correct if I'm wrong then, but basically, when you flash a GPE firmware over a retail or tesco moto g, this basically makes it the same as GPE phone? OTA updates and all?
Most importantly - do I have to unlock the bootloader in order to flash GPE rom on non-gpe Moto G?

Can an unlocked H950 update to 5.1.1 Lollipop?

I'm not sure if this is meant to be posted here, but I had the LG G Flex 2 H950 for about a week now and found out about the 5.1.1 update shortly after I bought it. Thing is, I bought it unlocked, so I'm not sure if I'm able to update it as OTA notifications do not show up and I'm not using the AT&T carrier (I'm not even sure if that matters).
Anyways, is there a way to update an unlocked H950? I have a Rogers plan in Canada that I am using currently with the phone.
If you are not using ATT and are not in USA, you will never get the OTA to update to 5.1.1
You must use a TOT or KDZ to upgrade the device to 5.1.1 Lollipop, here: http://forum.xda-developers.com/g-flex2/general/guide-lg-g-flex-2-stock-firmware-to-t3037593
You could use an att gophone sim to try and get the update. Gophones have roaming in Canada and mexico, so it should be possible.

OTA

Can anyone tell me if there is newer software for this phone on AT&T?
Currently:
Model LM-G900UM
SW VERSION G900UM10e
Security June 1, 2020
I'm reading there is a version G out, but I'm not getting an update. I even tried a new SIM.
I have the Canadian version, same model and no we haven't had a software update here either
From my knowledge the only ones that have gotten an update are the international unlocked versions which are running the Snapdragon 845
At&t has had two security updates and they're not getting to me. No one at at&t seems to know what to do.
So, this saga has finally ended. My firmware was G900UM10e. VPN bug, and phone would not take OTA. It kept saying I had the latest firmware. To their credit, AT&T support DID try everything. The phone wouldn't even take a push from their servers. New SIM card, factory reset, nada.
So, they sent a warranty replacement with G900UM10n loaded. VPN works perfect. I NEED it for work. And, today I managed to get G900UM10o over the air.
Either the IMEI of my old phone was MAJORLY hard bricked on their update server, or there was a bug in 10e blocking OTA.
Anyhoo, just wanted to share.
mrsubway said:
So, this saga has finally ended. My firmware was G900UM10e. VPN bug, and phone would not take OTA. It kept saying I had the latest firmware. To their credit, AT&T support DID try everything. The phone wouldn't even take a push from their servers. New SIM card, factory reset, nada.
So, they sent a warranty replacement with G900UM10n loaded. VPN works perfect. I NEED it for work. And, today I managed to get G900UM10o over the air.
Either the IMEI of my old phone was MAJORLY hard bricked on their update server, or there was a bug in 10e blocking OTA.
Anyhoo, just wanted to share.
Click to expand...
Click to collapse
I haven't tried the VPN, but I would like to update to Android 11, and I am still stuck with the June 1, 2020 security patch on android 10 with the software version of G900UM10e and my model number is LM-G900UM. I got mine from the USA but am currently living in South Africa, so is there any way that I can fix this issue?
Only if you have an AT&T Sim card. You can't do an OTA update unless it's on the AT&T network.
e is the variant I got stuck on. Since I got my warranty replacement, I've gotten numerous updates, including Android 11.
mrsubway said:
Only if you have an AT&T Sim card. You can't do an OTA update unless it's on the AT&T network.
e is the variant I got stuck on. Since I got my warranty replacement, I've gotten numerous updates, including Android 11.
Click to expand...
Click to collapse
So basically, I can't ever receive updates unless I get an AT&T SIM card and are on their wireless network?
scorpawe said:
So basically, I can't ever receive updates unless I get an AT&T SIM card and are on their wireless network?
Click to expand...
Click to collapse
Correct.
Well, that sucks. Do you know of any way to bypass it, or is there a custom ROM that I can install on this variant of the LG Velvet?

Flash S10+ to get latest security patches

Hi there, new member with a first question.
I bought an S10+ (SM-G975U) online, unlocked, to be used mainly with AT&T when in US, and different carriers when traveling. IMEA check shows the phone was originally on Verizon carrier, but works fine with AT&T sim card. However, it's not receiving OTA software updates, and the security patches are way behind. When I try to force software updates, says it's already up to date. Seems like on unlocked phones, or switched carriers the updates don't happen. I tried booting the phone with a working Verizon sim card, still no updates. Online searches say that flashing the firmware is my best (or only) option. I downloaded Odin, but I still have a lot to learn and don't want to brick my phone. I'm not sure which firmware version to get. AT&T vs Verizon? U or U1 since it's unlocked? Do I flash all 5 files or just some of them?
Thanks.

ATT Velvet doesn't receive OTAs

Hello, I have bought an LG Velvet ATT unlocked. I cannot update via OTA because I think it needs an ATT account and sim card for it to update via the ATT network but I live in Europe. Can I manually install the OTAs relesed by ATT (although I can't find any ATT ones) or do I have to flash another stock firmware that releses updates without a sim? Would it be possible to flash the Canadian android 11 stock firmware since it has the same model number than ATT LM-G900UM? Obviously the software version numbers are slightly different. I want to keep LGs software because I need it for the pen support.
Thanks in advance

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