[Android 5.1] Hangout constantly crashes on launch. + "Google Apps has stopped" - Nexus 5 Q&A, Help & Troubleshooting

[Android 5.1] Hangout constantly crashes on launch. + "Google Apps has stopped"
I upgraded to 5.1 on Monday by flashing the factory image. After the first boot and flashing root/recovery etc, I checked everything is running smooth and rebooted the device once more. Ever since then, Google Hangout crashes every time I try to open it; with this error -
Unfortunately, Hangouts has stopped.
Click to expand...
Click to collapse
I cleaned its cache, cleared data, uninstalled updates, updated from play store.
I cleaned all system cache from Settings > Device > Storage.
I cleaned Dalvik-cache and cache partition by going to recovry.
Nothing seems to fix it. It still crashes with the same error. From time to time, I'm also getting this error -
Unfortunately, Google Apps has stopped.
Click to expand...
Click to collapse
But all other Google apps are working fine. Anyone else having this issue?
Hangout - 3.0.87531466
Play Services - 7.0.93 (1778921-438)
===============================================
UPDATE -
POSSIBLE CAUSE AND SOLUTION​
After spending 2 entire days on it and flashing the 5.1 factory images 3 times, I found out that it was being caused by LBE Security Master's Active Defense mode. This is like a live AppOps. It grants/denies permissions to apps at run time. Even though I had given full permission to Hangout, it was still crashing for unknown reasons. But after I disabled the active defense mode and rebooted the device, everything is running fine now.
So, if you are using any permission control app like LBE or AppOps, try disabling that and reboot your device. Yes, reboot is necessary. Just disabling doesn't fix it.

bagarwa said:
I upgraded to 5.1 on Monday by flashing the factory image. After the first boot and flashing root/recovery etc, I checked everything is running smooth and rebooted the device once more. Ever since then, Google Hangout crashes every time I try to open it; with this error -
I cleaned its cache, cleared data, uninstalled updates, updated from play store.
I cleaned all system cache from Settings > Device > Storage.
I cleaned Dalvik-cache and cache partition by going to recovry.
Nothing seems to fix it. It still crashes with the same error. From time to time, I'm also getting this error -
But all other Google apps are working fine. Anyone else having this issue?
Hangout - 3.0.87531466
Play Services - 7.0.93 (1778921-438)
Click to expand...
Click to collapse
What was your installation process for Play Services 7.0.93?

Aerowinder said:
What was your installation process for Play Services 7.0.93?
Click to expand...
Click to collapse
I had that version after flashing the 5.1 factory image. I guess Google pushed that to my device. It's not sideloaded.

bagarwa said:
I had that version after flashing the 5.1 factory image. I guess Google pushed that to my device. It's not sideloaded.
Click to expand...
Click to collapse
That is strange. I have the same version of Hangouts, but my updated version of Play Services is 6.7.76 (1745988-438).

bagarwa said:
I upgraded to 5.1 on Monday by flashing the factory image. After the first boot and flashing root/recovery etc, I checked everything is running smooth and rebooted the device once more. Ever since then, Google Hangout crashes every time I try to open it; with this error -
I cleaned its cache, cleared data, uninstalled updates, updated from play store.
I cleaned all system cache from Settings > Device > Storage.
I cleaned Dalvik-cache and cache partition by going to recovry.
Nothing seems to fix it. It still crashes with the same error. From time to time, I'm also getting this error -
But all other Google apps are working fine. Anyone else having this issue?
Hangout - 3.0.87531466
Play Services - 7.0.93 (1778921-438)
Click to expand...
Click to collapse
I am having the same issue with hangouts. I've taken the same steps to try to fix it.
As part of troubleshooting, I momentarily disabled hangoouts via app settings, then I started to see the "Google App" error. After re-enabling I didn't see this error anymore.
I have not tried removing hangouts completely, as it seems this would break other things.
Any possible solutions?
EDIT: The Google App error is actually persisting.

My issue is hangouts keeps getting killed by the Low memory killer even though I have 1gb free ram.
I did some monitoring, hangouts Noe has to run its own process that I've never seen before and after a minute it caches itself, and I guess the cache is dumped later since I haven't opened hangouts in 5 minutes, I have to restart the app every time I need to use it. I also don't receive any messages during that time because the app has been killed. Any ideas?

chabsie said:
I am having the same issue with hangouts. I've taken the same steps to try to fix it.
As part of troubleshooting, I momentarily disabled hangoouts via app settings, then I started to see the "Google App" error. After re-enabling I didn't see this error anymore.
I have not tried removing hangouts completely, as it seems this would break other things.
Any possible solutions?
EDIT: The Google App error is actually persisting.
Click to expand...
Click to collapse
POSSIBLE CAUSE AND SOLUTION​
After spending 2 entire days on it and flashing the 5.1 factory images 3 times, I found out that it was being caused by LBE Security Master's Active Defense mode. This like a live AppOps. It grants/denies permissions to apps at run time. Even though I had given full permission to Hangout, it was still crashing for unknown reasons. But after I disabled the active defense mode and rebooted the device, everything is running fine now.
So, if you are using any permission control app like LBE or AppOps, try disabling that and reboot your device. Yes, reboot is necessary. Just disabling doesn't fix it.

bagarwa said:
POSSIBLE CAUSE AND SOLUTION​
After spending 2 entire days on it and flashing the 5.1 factory images 3 times, I found out that it was being caused by LBE Security Master's Active Defense mode. This like a live AppOps. It grants/denies permissions to apps at run time. Even though I had given full permission to Hangout, it was still crashing for unknown reasons. But after I disabled the active defense mode and rebooted the device, everything is running fine now.
So, if you are using any permission control app like LBE or AppOps, try disabling that and reboot your device. Yes, reboot is necessary. Just disabling doesn't fix it.
Click to expand...
Click to collapse
Actually I'm using LBE as well and I suspected that it could have been the cause, and as you experienced, I removed all restrictions from the hangouts app and the problem still persisted.
My theory now is that a restriction that we've set on another app (or apps) is indirectly causing this issue with hangouts.
Does anyone know specifically which system apps could be connected to the functionality of Hangouts?
UPDATE: I've disabled restrictions on Youtube, Calendar, and Drive. This appears to have solved the problem.
Hangouts is working normally thus far and I haven't seen any error messages. Will update if things change.
I have a feeling that it's Drive.

What s
Is LBE? I'm stock phone sideloafed 5.1 and I have actually disabled hangout prior to upgrade now getting this error
Lee

Google play services "keep awake" disabled could cause it

I let all my apps keep awake in app ops and so on, but still have an issue with hangouts. It gets killed by system 5-10 minutes of not using it even if I leave it in background

2nd Update:
The problem is persisting again... my hypothesis has been disproved.
Any other suggestions or discoveries would be appreciated. I'm trying to find a way to fix Hangouts while keeping privacy settings in place as much as possible...
If XPrivacy was working for Android 5.0+ this issue would disappear.

I re enabled hangouts and updated it and not had the issue since

Play Service 7.0.96 from http://www.apkmirror.com/apk/google-inc/
Hangouts (+LBE) works fine by 5.1
Nexus 5 32GB, Android 5.01

Hangouts crashes occasionally for me also, and I don't have LBE or anything. I sideloaded 5.1 via nrt but my play services still says 6.7.76. Is that going to be a problem? Won't it just update itself eventually? Does the image not contain play services?
(I have the N6 but I thought the issue would still be relevant)

I had a similar issue, so I rolled back hangouts to 2.5x and it's working fine now, YMMV. of course this may not be a viable solution to you but a working older version is better than a non-usable latest version.
Cheers!

Well, the only thing I can think of, in my circumstances, is that I had hangouts disabled when I updated to 5.1 (I don't use it). So yesterday I enabled it, cleared data, and disabled it again, and so far no crash. Maybe something got changed in the update and it didn't like the fact hangouts was disabled. Again, your issue may vary.

spark001uk said:
Hangouts crashes occasionally for me also, and I don't have LBE or anything. I sideloaded 5.1 via nrt but my play services still says 6.7.76. Is that going to be a problem? Won't it just update itself eventually? Does the image not contain play services?
(I have the N6 but I thought the issue would still be relevant)
Click to expand...
Click to collapse
The new play services pretty much renders your phone useless due to nonstop update wake lock, (read more on the cataclysm ROM thread, like last 30 pages). The only way to fix the wake lock so far is to flash the cataclysm ROM patch (idk if it will work with stock ROM but it should) and it blocks the wake lock.
See attached picture below, that's how bad the new google play services is.
As for hangouts I got UKM and lowered the low memory killer to a minimum and disabled laptop mode (I'm using elementalX) and hangouts works just fine for me now.

russian392 said:
The new play services pretty much renders your phone useless due to nonstop update wake lock.
Click to expand...
Click to collapse
Sounds like I should stick with what I've got then! Though having said that I think gp will update automatically when it's released, being a core system component?

spark001uk said:
Sounds like I should stick with what I've got then! Though having said that I think gp will update automatically when it's released, being a core system component?
Click to expand...
Click to collapse
Yes, it would.

Related

kit kat is buggy!

I hope they fix some bugs in kit Kat, because I've seen multiple issues and needed multiple reboots.
-Total lockup when first opening taptu (could be taptu). Been OK since reboot
- had"app info" stuck on the launcher under the search bar. Had to reboot to clear it
- hangouts totally crashed and would not start again without crashing immediately even after reboot. Needed to clear data to use again.
Rant, ugh, rant
A.VOID said:
I hope they fix some bugs in kit Kat, because I've seen multiple issues and needed multiple reboots.
-Total lockup when first opening taptu (could be taptu). Been OK since reboot
- had"app info" stuck on the launcher under the search bar. Had to reboot to clear it
- hangouts totally crashed and would not start again without crashing immediately even after reboot. Needed to clear data to use again.
Rant, ugh, rant
Click to expand...
Click to collapse
Yeah, this is the way of almost all new software (operating systems especially). Fixes will come, we are the first and only officially supported device for 4.4 so we get to be a sort of testing group.
A.VOID said:
- hangouts totally crashed and would not start again without crashing immediately even after reboot. Needed to clear data to use again.
Rant, ugh, rant
Click to expand...
Click to collapse
Did you also encouter a bug when a Hangouts conversation kept loading?
Didn't iOS7 had like 3 patches in just a few weeks after launch also?
calvinturbo said:
Did you also encouter a bug when a Hangouts conversation kept loading?
Click to expand...
Click to collapse
I think that was my issue that kept it crashing. I had an MMS that didn't go through because of network. I resent it, and then it kept crashing until I cleared data
A.VOID said:
I think that was my issue that kept it crashing. I had an MMS that didn't go through because of network. I resent it, and then it kept crashing until I cleared data
Click to expand...
Click to collapse
I also have issues with the new version of Hangouts, but I have sideloaded it on my Note II.
Since Google wants Hangouts (and G+) to succeed, I think they will fix these bugs soon.
On the subject of buggy software (to be expected as sw is new and as of now N5 is the only supported device) but I've had multiple sessions of Skype freeze and fc, unfortunately process com.android.phone has stopped, have reset the phone twice cleared cache and even swapped out handset due to first handset had latter error on first boot wifi is intermittent at best again probably drivers..Just a few apps I've noticed to not work nicely with 4.4
Sent from my Nexus 5 using Tapatalk

[Q] Constant re-downloading of OTA updates, how to disable?

Hi,
I have two Nexus 5 phones in my possession, both currently on 4.4.2 (Cataclysm and AOKP). I've recently noticed that the N5 running 4.4.2 Cataclysm has been using an immense amount of background data for 'Google Services' and did some digging to find out what it was. Turns out the phone is constantly re-downloading an OTA update, failing to flash it, then re-downloading it again, and so on.
There's a few attached images that are related - the file it's downloading, and the data used so far.
I found a couple of supposed solutions on various XDA threads and disabled the update service at startup, as well as installing FOTAKill.apk to system, but somehow it's still downloading and it's wearing me down as I can't figure out how to stop it. I understand an update to 4.4.4 would fix it, but i'd rather not as the person currently using the phone isn't all that keen on me taking time to flash & restore backups etc.
Are there any fixes for this that can be done by removing/disabling system services or the like? If it comes to it, I may just be able to block access to that particular ZIP in pfSense/SquidGuard.
Cheers.
ItsEmber said:
Hi,
I have two Nexus 5 phones in my possession, both currently on 4.4.2 (Cataclysm and AOKP). I've recently noticed that the N5 running 4.4.2 Cataclysm has been using an immense amount of background data for 'Google Services' and did some digging to find out what it was. Turns out the phone is constantly re-downloading an OTA update, failing to flash it, then re-downloading it again, and so on.
There's a few attached images that are related - the file it's downloading, and the data used so far.
I found a couple of supposed solutions on various XDA threads and disabled the update service at startup, as well as installing FOTAKill.apk to system, but somehow it's still downloading and it's wearing me down as I can't figure out how to stop it. I understand an update to 4.4.4 would fix it, but i'd rather not as the person currently using the phone isn't all that keen on me taking time to flash & restore backups etc.
Are there any fixes for this that can be done by removing/disabling system services or the like? If it comes to it, I may just be able to block access to that particular ZIP in pfSense/SquidGuard.
Cheers.
Click to expand...
Click to collapse
Download this: https://play.google.com/store/apps/details?id=cn.wq.disableservice
Disable SystemUpdateService in Google Play Services + Google Services Framework.
The app itself doesn't store any data so you can uninstall it afterwards.
Or;
Open /system/build.prop, change
Code:
ro.build.fingerprint=google/hammerhead/hammerhead:4.4.2/KOT49H/937116:user/release-keys
to
Code:
ro.build.fingerprint=google/hammerhead/hammerhead:4.4.4/KTU84P/1227136:user/release-keys
I believe you can long press on the notification and just untick show notification.
nitramus said:
I believe you can long press on the notification and just untick show notification.
Click to expand...
Click to collapse
Doesn't stop it from downloading the OTA again and again. That'll just hide all notifications from Android System, and you might miss something else.
If people don't want to be bothered by important security updates and other goodies, why should we care? I fully updated my manta last night (factory image, latest twrp, omni, restore stuff) in 30min. In my opinion, you're just being lazy with both devices.
beekay201 said:
If people don't want to be bothered by important security updates and other goodies, why should we care? I fully updated my manta last night (factory image, latest twrp, omni, restore stuff) in 30min. In my opinion, you're just being lazy with both devices.
Click to expand...
Click to collapse
The ROM used is an outdated rom, Cataclysm(4.4.2), which is based on stock.
It's their preference for what they want to use.

[Q] Play Store v. 5.1.1 crashes immediately upon opening, HELP!

This issue has just started happening to me over the past 2-3 days, and I cannot figure out a permanent fix for it! Let me start by saying that my OPO is not rooted, and the only updates to the ROM have been the official ones that have been released (I'm currently on CM version 11.0-XNPH44S). Every time I attempt to open the Play Store, it crashes immediately afterward with the "unfortunately google play store has stopped" error. I looked at the error report and it states : [CRASH] com.android.vending threw java.lang.IllegalArguementException as the subject then the first line of the content reads: "java.lang.illegalarguementexception: view android.widget.listview{41ab7730 VFED.VC. .F...... 0,0-1080,1845 #7f0a02dd app:id/play_drawer_list} is not a drawer".
I know nothing about Java, so I have no idea what this means, and there are 18 lines of equally incomprehensible text after that. I've tried clearing the data, cache, etc. from the app with no change. The only thing that works is when I uninstall the updates, taking the Play Store back to v. 4.9.13. However, in almost all cases it auto-updates immediately back to 5.1.1, so I'm still not able to use it. I read somewhere about disabling the background data usage in settings, but then you're not allowed to download anything from the store.
Is anyone else having the same issue, or can you suggest an idea as to how to fix it without my rooting the device and having to back up the nearly 700 apps I have on it? TYSM in advance!
sternrulez said:
This issue has just started happening to me over the past 2-3 days, and I cannot figure out a permanent fix for it! Let me start by saying that my OPO is not rooted, and the only updates to the ROM have been the official ones that have been released (I'm currently on CM version 11.0-XNPH44S). Every time I attempt to open the Play Store, it crashes immediately afterward with the "unfortunately google play store has stopped" error. I looked at the error report and it states : [CRASH] com.android.vending threw java.lang.IllegalArguementException as the subject then the first line of the content reads: "java.lang.illegalarguementexception: view android.widget.listview{41ab7730 VFED.VC. .F...... 0,0-1080,1845 #7f0a02dd app:id/play_drawer_list} is not a drawer".
I know nothing about Java, so I have no idea what this means, and there are 18 lines of equally incomprehensible text after that. I've tried clearing the data, cache, etc. from the app with no change. The only thing that works is when I uninstall the updates, taking the Play Store back to v. 4.9.13. However, in almost all cases it auto-updates immediately back to 5.1.1, so I'm still not able to use it. I read somewhere about disabling the background data usage in settings, but then you're not allowed to download anything from the store.
Is anyone else having the same issue, or can you suggest an idea as to how to fix it without my rooting the device and having to back up the nearly 700 apps I have on it? TYSM in advance!
Click to expand...
Click to collapse
Hallo ,
I have exactly the same problem and fail to solve,If anyone can help I would be grateful !
Same problem here, any fix yet?

Unable to fix "Google play services has stopped"

Recently I have started getting an error saying Google Play Services has stopped, I have tried clearing the cache of both play services and the play store with no luck.
I have also tried clearing data, rolling back to the previous version & even as a last resort I did factory reset. Nothing seems to be working, now I'm thinking it may be related to another app?
Model: 6+ PE-TL10
Build PE-TL10V100R001C900B141
Play services: 7.5.71(1955121-038)
Play Store:5.5.1.2
Anyone else had this problem? or have any other possible solutions? it's happening every few mins now
jusumgeezer said:
Recently I have started getting an error saying Google Play Services has stopped, I have tried clearing the cache of both play services and the play store with no luck.
I have also tried clearing data, rolling back to the previous version & even as a last resort I did factory reset. Nothing seems to be working, now I'm thinking it may be related to another app?
Model: 6+ PE-TL10
Build PE-TL10V100R001C900B141
Play services: 7.5.71(1955121-038)
Play Store:5.5.1.2
Anyone else had this problem? or have any other possible solutions? it's happening every few mins now
Click to expand...
Click to collapse
Try deleting hosts file from system/etc and fixing it with ad away after that.
Sent from my HUAWEI P6-U06 using XDA mobile app
thanks for the reply. just had a look at that file. Need root to delete though, maybe thats something to look at next..
Hey,
Did you manage to get this fixed? I've got the same versions as you and I'm having the same issue, its gradually getting worse. Message has gone from being occasional to once every few seconds. It's driving me nuts. :silly:
I've tried the normal tips suggested for other phones (wipe cache, un-install updates, shout at it).
Currently looking at one of the update files from needrom incase its an issue with 4.4.2. Failing that will try rooting and failing that i guess its a factory reset and fingers crossed unless anyone has a brain wave.
I assumed it was Play Services itself, which you can't delete to roll back (and test) but it seems to be an app, which I'd uninstall if I knew which one.
I saw someone else with a 6+ at an event recently who had the exact same version of Google Play services and he's not had the problem once. I get it all the time.
Honor is aware of it, although it's been a few weeks now.
I just went thru same problem, different device, but i went thru two hours of hell, until i finally figured it out..... Similarly i went thru same problem last week on my rooted Lenovo ideapad... And today i couldn't remember what the f¥¢k i did to fix it! Finally, with the error "unfortunately the process gapps has stopped" every two seconds and constant notification about Google play service needing update.... But damn device freezing cause button needs hit ok.... Finally i went and managed to between error message ; get into settings - application mgr - all - Google play services.... Clear cache data manage data force stop.... Them Playstore wipe cache +data, uninstall update....
Then back to main settings page, accounts - Google - uninstall all accts. Reboot....
Then i tried (soon as booted) to go play but it was stuck on weird error - no service (?? Was on wifi - wtf??) so Google search and said i need update and that took me to Google account set up... Reinstall account and you get the Google accept play messages and backup /restore checkbox.... After that all was good to go.... Yeehaw!! * Yipee!!!
Sure that there is probably a beer way to do it but i was cussing up a storm and ready to smash it into the wall! Thankfully i was patient and figured out a solution
I had the same problem twice, and i solve it by :
Uninstall the update of play service in app manager. (Clear cache mayby)
Reboot.
Let playstore reinstall the update.
That's all.
No need to delete Google acount.
Sent from my H60-L02 using XDA Free mobile app
I experienced same issue on my Honor 6 plus and it drove me mad. 100 times per day the same message popped up in different situations but I could not see any correlation between the appearance of the message and any specific activity on the phone. I only noticed that the message appeared more often when I used any map application like Google Maps or Nokia Here. I tried to fix it with all above mentioned solutions, deactivated most of the Play apps, cleared the app cash of play services and all GApps, cleared the system cash from stock recovery and nothing helped for more than 10 min. Finally I deactivated Google Now (via Google Settings) and suddenly the popping up of this message stopped. No single error message re-appeared since that (48 hours ago). So in my case the issue seems to be solved for now and finally I'm fully happy with the phone.
Sent from my PE-TL10 (unrooted) using XDA Free mobile app
I am also getting this error since I got lollipop update on my honor 4 x and now on Android 6 on same devices.

Stupidly uninstalled Google Play Services, reinstalling it keeps crashing

Hello everyone,
so this is 100% my fault and I feel stupid for it happening to me....but oh well. It started when I couldn't get into Google Apps anymore. Play store told me I had no network connection, YouTube couldn't get into my account with the same error, even though I was connected to our Wifi and had internet. So classic Google Services issue, and looking up the problem it seemed I had to uninstall Google Play Services and then reinstall them and the problem should be fixed.
Now here is where I went derp and uninstalled the Google Services without looking at it before to know what version I had to install. Okay, no problem, this should be easy to find out. I'm on Android 6 with the recent update we got, CPU is armv7 architecture and the phone is in 480dpi. A quick look at the backup I had from Android 5.1.1 confirmed this, where the last number in the parenthesis was 238. So I downloaded the most recent Google Play services version, 9.0.83, with the 438 number for Android 6, installed it and it keeps crashing. Now I already tried multiple ones, I tried the one for nodpi, I tried the 238 but it all keeps crashing, constantly spamming the "Google Play Services has stopped working" error.
So here I am, at wits end and asking you guys for help. Did I go wrong somewhere along this? What version for the Google Play Services have you guys installed? I completely removed the app each time before installing the new one, removing all leftover data, clearing cache and the dalvik cache but to no avail. Keeps crashing.
1. Backup data trough usb if possible
2. Clean wipe, reinstall rom + gapps = profit
hosseltietjes1990 said:
1. Backup data trough usb if possible
2. Clean wipe, reinstall rom + gapps = profit
Click to expand...
Click to collapse
Seems I'll have to do that, yeah. I had hoped I could do it without wiping....but ****
9.0.83 has problem on my OPO. I rolled back to april version and now it is ok.

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