Database Info

Lost all paid apps in market

I've been trying to fix a market issue with my SG tab 7.7 so I did a full wipe and reflashed the ROM in CWM.
Now when I go into the market, all my paid apps don't show up as paid, it wants me to pay again (e.g. titanium root, mobile odin etc.) Ditto on the web store as well.
I've filled in the form on the website but I"m not holding my breath for google (lack of) customer service, anybody run into this before?
Checking on my other droids, the same issue appears to be afflicting them as well, even if the app comes up in 'my apps' when I click on it instead of letting me reinstall it wants me to pay again!!!!
EDIT: Please DO NOT BOTHER SUGGESTING any of the normal 'fixes' such as clearing cache/data, clearing google service framework, full wipe, remove and re-add account, check google account is selected etc. This thread is for those of us whom none of the client side fixes work. And yes our web store is also similarly broken. Confirmed its a google side issue via raising a ticket with them. As per google: ""We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.""

Just one silly question. Are you using the same gmail account for your paid market apps ? Is the device id remain the same as it is ?
Touch wood, so far I never experience your issue here. I have did several times of full data wipe with flashed more than 10 different roms from GB to ICS and so far my paid apps still displaying as "purchased". It will appear as "not installed" in "My Apps" section if I haven't re-download/restore them.
Try contact google and probably you need to show them your receipts from the apps you purchased in the past.

Same account, I didn't change any ID or whatever (full wipe and reinstall of same rom). Besides its happening on all 3 droids I own (1 phone 2 tablets).
tried clearing market data, cache, force stop etc. no change.
On web store it says I don't own any apps
As for receipts I have it all in my gmail of course but I have to wait for goog to get back to me, the lack of customer service (e.g. I can't even call someone) is appalling IMO. I have over 30 paid apps so this is super annoying, and now I"m afraid to buy any more in meantime until its resolved lest it screw my account even more

Hey, this is my first post ever on XDA.
I just wanted to say that exactly the same thing has happened to me. I've bought around 50 apps on the market, and as of yesterday all of them started saying that I would need to pay in order to install them.
On the web store it says I don't own any apps, so I'm sure this has nothing to do with my individual device. It seems like a problem on the back-end. Maybe some glitches appeared in the system during the transition to Google Play?
Anyway, I'm stuck in the exact same boat that you are. I've reported the problem to Google via their support form, but aside from the automated response that you get when you first report a problem, I haven't heard anything back from them.
I also started wondering whether the problem might fix itself if I buy another app. But I'm also paranoid about making it worse somehow. Sigh...
---------- Post added at 01:36 AM ---------- Previous post was at 01:25 AM ----------
Oh, by the way, I'm running an unrooted Galaxy Nexus with 100% stock firmware. So I really think this is issue has nothing to do with custom ROMs - I reckon the problem is entirely on Google's side.

Yep has to be if the web store is borked as well. Also under my apps, all, it sometimes throws 'error connecting to server [RPC]' or something like that
Two of my droids are custom (Atrix w/ ICS Cm9 beta, Samsung galaxy tab 7.7 w/ tweaked stock) but a third is stock unrooted (sony tablet S).
poor form from goog they really need to up their customer service, even if 'sorry we know there's an issue with XYZ and we're working on it'. I've also got 50+ apps lol

yup im having the same, I first thought it was due to my custom FW but seems unrooted stock folk are also having this problem. I made a thread about it a couple of days ago and again all having the same issue
http://forum.xda-developers.com/showthread.php?p=24026026#post24026026
what i found, is if i go to the web store and see my purchase history and click a product, it shows as purchased (like it should) but will not download when clicked, when using the search bar looking for the same app (my case both was titanium pro) it wanted me to purchase.
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
on an additional note, "play" has now been added to the black bar google home page above the search results in between maps ans youtube, so it seems they are messing with something

Anyone tried to connect to a 3g/wifi and manually sync your gmail account ? So far I observed is whenever I just wiped my phone. It will take awhile to fully synced back my email, contact, calendar and the last one which should be google market place.
Try don't take any attempts to make it work and let it be under internet connection and see if they will come back by their own. Just don't do any full wipe again, and performs a normal personal data restoration (like titanium backups). Let it be like 1 day normal usage with internet connectivity and see if those missing apps will appear back or not.
My personally experience is that I didn't actually take any action when I see them blank after full wipe. I proceed and busy with my gmail account login, sync back my contact and calendar, then performs titanium restoration and sms restoration. Eventually they just appeared after couple of hours or maybe 1 day or I dunno, I didn't actually care about it as I just know that they will come back to me and so far the app did appear back by its own in "My Apps" section.

none rooted stock phones are also having this problem, so im not sure its anything to do with wiping the cache and thanks, but thanks for the input.

Kurisu87 said:
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
Click to expand...
Click to collapse
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?

I've been hit with this too. My apps on the website are completely gone. The orders are still there, thank god. So if google ever actually try and help I can prove I bought them.
All I did was clear cache and data in the play store on ICS because I couldn't download updates. Did they change clear data so it wipes EVERYTHING server side?
My playstore on my ICS xoom has a completely blank "my apps" page. If I try and update my apps it asks me to pay.
My nexus one on GB still uses a really old version of market (I froze the updater some time ago) and that's working fine at the moment. I can do updates ok too.
On my xoom I unistalled updates to pre "play store" re-brand (so plain old android market) and it shows all my apps and lets me update them without asking me to pay again. Next time I open it, I'm back on the play store with no apps listed in "my apps". So I uninstall updates again next time I need to use it. There doesn't seem to be an updater to freeze any more.
I daren't try buying any new apps in case that messes it up even more.
As a short term workaround try using an older version of the market. The one that works for me is 3.3.12.
I've tried going back to a nandroid from a couple of weeks ago, didn't work. I've wiped, flashed, market doctored, everything I could think of. No help. This is definitely server side.
I've sent emails to google but they haven't replied. I sent a few because there wasn't an option for "you deleted everything on my account for no reason."

"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.

CrashCrashCrash said:
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
Click to expand...
Click to collapse
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!

wow.. thats totally wierd.
did u login using the same google account??

summer_love said:
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
Click to expand...
Click to collapse
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .

DamnDroid said:
wow.. thats totally wierd.
did u login using the same google account??
Click to expand...
Click to collapse
lol, yes I did. I removed all others just to make sure
CrashCrashCrash said:
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
Click to expand...
Click to collapse
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.

summer_love said:
lol, yes I did. I removed all others just to make sure
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
Click to expand...
Click to collapse
Absolutely the same situation...
Purchased apps looks like not purchased

Vulk_ZA said:
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
Click to expand...
Click to collapse
when i tried to purchase one I didnt have, it went through and downloaded fine (I purchased v player unlock for 59p) yet I was getting an error trying to download the free trial app. All seems a bit odd to me.

romansib said:
Absolutely the same situation...
Purchased apps looks like not purchased
Click to expand...
Click to collapse
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
If you contact the titanium developer he might be able to send you the old version of the pro key. It's just a file you put on your sdcard. He's always been really helpful when I had issues.

summer_love said:
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
Click to expand...
Click to collapse
I got a reply from Google Play Support, but it seemed like a canned response: it was mostly suggestions to try things I've already tried, such as logging in with the correct account, making sure I've upgraded to the latest version of the Play Store app, or doing a hardware reset of the device.
I replied with a more detailed explanation, and included several screenshots to illustrate the problem.
I also included a link to this thread. Hopefully someone at Google will realise that there's a problem on their side that needs to be fixed.

I haven't even gotten a single response short of the initial auto reply, and its nearly 72 hours. Pathetic really. If I was an apple customer and lost all my itunes purchases.......... GAH google get it sorted

Google play error 491

I just got miui 2.5.25 and when I click to download an app from google play I get error 491....
What can I do:'(
Sent from my HTC Sensation XE with Beats Audio Z715e using Tapatalk 2

Clear data in settings/Apps/Google Play Store and try again.

aryehzev said:
I just got miui 2.5.25 and when I click to download an app from google play I get error 491....
What can I do:'(
Sent from my HTC Sensation XE with Beats Audio Z715e using Tapatalk 2
Click to expand...
Click to collapse
Delete your Google account from accounts & sync.
Reboot to recovery, wipe Cache +dalvik.
Reboot.
Add your Google account.
Do this, and it should be fine.

Thank you kgs1992. Worked like a charm on my vzw GSIII after I restored from Titanium Backup and got the 491 error. Found your answer thru a google search. Thanks again.

kenmorgan said:
Thank you kgs1992. Worked like a charm on my vzw GSIII after I restored from Titanium Backup and got the 491 error. Found your answer thru a google search. Thanks again.
Click to expand...
Click to collapse
So is this essentially the same as a 403 and 927 then? Or just same remedy...

sgs22012 said:
So is this essentially the same as a 403 and 927 then? Or just same remedy...
Click to expand...
Click to collapse
It's the only solution to most play store errors.
This should solve it, unless you've modified something or you're using a modified version of play store.
Sent from my Xperia Z using XDA Premium

kgs1992 said:
It's the only solution to most play store errors.
This should solve it, unless you've modified something or you're using a modified version of play store.
Sent from my Xperia Z using XDA Premium
Click to expand...
Click to collapse
Just recently I came across this error more frequently. This only happend to on 4.1.2. Either on Stock Rom or Custom. Happend on my Note 2,the Note 10.1 and on my gf's SGS-2. Until then, having different phones over the years, different Android Versions, I never saw this error. Since its multiple Phlnes, Tablets and Roms over the years, there is no common connection what this could be. Except the Playstore and Android 4.1.2.
Any thoughts on that?

wpkwolfseye said:
Just recently I came across this error more frequently. This only happend to on 4.1.2. Either on Stock Rom or Custom. Happend on my Note 2,the Note 10.1 and on my gf's SGS-2. Until then, having different phones over the years, different Android Versions, I never saw this error. Since its multiple Phlnes, Tablets and Roms over the years, there is no common connection what this could be. Except the Playstore and Android 4.1.2.
Any thoughts on that?
Click to expand...
Click to collapse
It could be some versions of Google Play services I think.
Changing your lcd density is one major cause.
Sometimes changing Roms without wiping triggers it too.
Hard to point out a single culprit when there are so many possible triggers for play store errors.

kgs1992 said:
It could be some versions of Google Play services I think.
Changing your lcd density is one major cause.
Sometimes changing Roms without wiping triggers it too.
Hard to point out a single culprit when there are so many possible triggers for play store errors.
Click to expand...
Click to collapse
I always wipe for different Roms. But out of curiosity, what has changing LCD density to do with that error? Really strikes me odd that something like that could have anything to do with such an error.
However, it seems likely that Google screwed something up with theit Market Services, at least with 4.1.2. Didnt notice that error in other Android Versions.

wpkwolfseye said:
I always wipe for different Roms. But out of curiosity, what has changing LCD density to do with that error? Really strikes me odd that something like that could have anything to do with such an error.
However, it seems likely that Google screwed something up with theit Market Services, at least with 4.1.2. Didnt notice that error in other Android Versions.
Click to expand...
Click to collapse
I'm not sure myself.
Changing density makes some apps unavailable to you on most versions of play store, but on some versions, the app is still available, but downloading it causes an error.

kgs1992 said:
I'm not sure myself.
Changing density makes some apps unavailable to you on most versions of play store, but on some versions, the app is still available, but downloading it causes an error.
Click to expand...
Click to collapse
It recently happens to both our phones (NOTE 2, SGS-2) and the tablet (NOTE 10.1) a lot. All have 4.1.2 running, different ROM's though. And every time deleting the Play Store data, removing the Google account and going into CWM for clearing Cache and Dalvik Cache is not an acceptable solution.
Why is this coming so often recently ?
---------- Post added at 05:44 PM ---------- Previous post was at 05:23 PM ----------
I found this as a possible solution, among several so called solutions which didn't work for most people. I tried that.
Settings -> Language & Keyboard settings -> Select language -> again set English(United States)
Click to expand...
Click to collapse
It works for me again, however I don't see the point that I would need to do that when my native language is a different one. If thats a solution indeed, then surely Google screwed something major up. They can't expect people to switch language to English (US) just for that.

gooooood
kgs1992 said:
Delete your Google account from accounts & sync.
Reboot to recovery, wipe Cache +dalvik.
Reboot.
Add your Google account.
Do this, and it should be fine.
Click to expand...
Click to collapse
you :good: man
that's work with me ...

I want to know why this error happens.
I've had it before and wiping dalvik and cache worked after deleting google account and then re-adding it
However, that was 2 weeks ago and I downloaded some stuff but it's back again and constantly wiping and re-adding is some super BS.
Is there something I can do or anyone can do to get to the bottom of this?
It would help if we knew what exactly error 491 means as well so we could track it down better and squash this.

joshka89 said:
I want to know why this error happens.
I've had it before and wiping dalvik and cache worked after deleting google account and then re-adding it
However, that was 2 weeks ago and I downloaded some stuff but it's back again and constantly wiping and re-adding is some super BS.
Is there something I can do or anyone can do to get to the bottom of this?
It would help if we knew what exactly error 491 means as well so we could track it down better and squash this.
Click to expand...
Click to collapse
Exactly, because the solution everyone says is only a temporary solution at best. And annoying to do everytime. But why does this Error come back all the time and why did I never witness this error over the years before. Only recently in months.
Wolf

have you tried actually using another google account? (just a suggestion)
i too faced a problem with google play after i restore back my apps using titanium backup
and google play wouldn't let me download any file.
I just removed my google account and added it back.
it works.

dannysam said:
have you tried actually using another google account? (just a suggestion)
i too faced a problem with google play after i restore back my apps using titanium backup
and google play wouldn't let me download any file.
I just removed my google account and added it back.
it works.
Click to expand...
Click to collapse
Yes, that works but its not the point. It'll come back, that error. And how often is doing that the point when there is no permanent fix ? I think, and I am really not good with stuff like that so I can't say anything I am really sure about, it is actually a problem with permissions. I am running the ARHD 8.0 on my Note 10.1 and the OMEGA v17 on my Note 2. Two different devices, two different Android Roms.
And yet, after (several times a week) get this Error, I go into CWM and "Fix Permissions". After reboot my Updates start working again on the Market. Until next time. I dont know if that has something to do with it, but it seems too big of a coincidence to just be random, if the "temporary" solution by "Fix Permissions" is making it work again.
I have no idea why that is but I don't seem to be the only one with that Problem as it seems. I dont know if what I assume has any value or is just an assumption but I think it might be worth thinking about it. However, why 2 different Roms on 2 different devices seem to have that problem in common I really dont know.
Wolfseye

wpkwolfseye said:
Yes, that works but its not the point. It'll come back, that error. And how often is doing that the point when there is no permanent fix ? I think, and I am really not good with stuff like that so I can't say anything I am really sure about, it is actually a problem with permissions. I am running the ARHD 8.0 on my Note 10.1 and the OMEGA v17 on my Note 2. Two different devices, two different Android Roms.
And yet, after (several times a week) get this Error, I go into CWM and "Fix Permissions". After reboot my Updates start working again on the Market. Until next time. I dont know if that has something to do with it, but it seems too big of a coincidence to just be random, if the "temporary" solution by "Fix Permissions" is making it work again.
I have no idea why that is but I don't seem to be the only one with that Problem as it seems. I dont know if what I assume has any value or is just an assumption but I think it might be worth thinking about it. However, why 2 different Roms on 2 different devices seem to have that problem in common I really dont know.
Wolfseye
Click to expand...
Click to collapse
go to settings-> accounts and synch(or whatever it says)->google->location settings
disable it
check then google play store

rzr86 said:
go to settings-> accounts and synch(or whatever it says)->google->location settings
disable it
check then google play store
Click to expand...
Click to collapse
Thanks man, I will try that. I just did that Permission thing 10 minutes ago, so I won't see the difference right now. But if the Problem does not come back, I for sure owe you a beer.
Cheers
Wolfseye
P.S: However, by doing that I disable Google Location services entirely. Isn't that kinda counter productive in case of other location dependent things going on ?

Worked for a while, now I get the same error again. Even though Location Services are still deactivated. This is one hell of a annoying error and persistent like hell.
If that continues I will go back to Stock Rom since I have never seen that on my gf's stock SGS-2 yet. Wonder if thats only custom Rom related. Really making me wanna buy and ..... no I wont say it.
Wolfseye

I just rebooted and it all works normal now.
At first I thought wow! Another error but I just remembered I had tb clear the cache for all my apps and dalvic. So just rebooted. No deleting or fixing permissions

upgraded playstore, now get sign in error msg.

hello. hopefully posted in the right spot, but unsure if anyone has seen this issue... there was an update recently for the play store, so i did an upgrade, and now getting the nagging sign in error for gmail associated with this phone.
entering my pw does nothing. it just comes back almost instantly to reenter pw again.
i did a kill this to see what or where the message was coming from... what it killed was the google services framework, so its not a fake... but... wanted to see if anyone's seen this, and if there's a fix...
i'm on a droid 3 rooted, debloated, and that's all thats been done..
playstore is at 3.5.19 and gsframework is at 2.3.7
thanks.
Sent from my DROID3 using xda app-developers app

yanger said:
hello. hopefully posted in the right spot, but unsure if anyone has seen this issue... there was an update recently for the play store, so i did an upgrade, and now getting the nagging sign in error for gmail associated with this phone.
i did a kill this to see what or where the message was coming from... what it killed was the google services framework, so its not a fake... but... wanted to see if anyone's seen this, and if there's a fix...
Click to expand...
Click to collapse
enter /settings/applications/manage aplications tap All scroll down to Google Services Framework tap and clear data/clear cache

ruscan.calin said:
enter /settings/applications/manage aplications tap All scroll down to Google Services Framework tap and clear data/clear cache
Click to expand...
Click to collapse
it warns that some of my settings will be erased completely, and blah blah blah... so I'll try it later.. but FTM, after clicking on the ignore icon, it went away and hasn't come back yet... if it does come back, I'll try the above....

tried it. no go. even tried fc the process, then cleared, prompt stayed...
Sent from my droid3 running stock rooted debloated... O_O

yanger said:
tried it. no go. even tried fc the process, then cleared, prompt stayed...
Sent from my droid3 running stock rooted debloated... O_O
Click to expand...
Click to collapse
your phone is rooted and cleaned (no bloatware) but how did you do that by flashing a custom rom or made by yourself
if made by yourself I suggest to delete playstore directly (use Root Explorer etc) and install from sdcard a new playstore you can find it by Google do not forget to activate "unknown sources" in menu/applications before to install new playstore form sdcard
another solution is to get stock rom and flash it then update playstore in this case all things should go if not there is a compatibility problem -last version of playstore is not compatible with your phone/OS

ruscan.calin said:
your phone is rooted and cleaned (no bloatware) but how did you do that by flashing a custom rom or made by yourself
Click to expand...
Click to collapse
it's still stock. rooted, safestrapped and backup, removed bloat.
if made by yourself I suggest to delete playstore directly (use Root Explorer etc) and install from sdcard a new playstore you can find it by Google do not forget to activate "unknown sources" in menu/applications before to install new playstore form sdcard
Click to expand...
Click to collapse
mmm i probably won't go that route yet.
another solution is to get stock rom and flash it then update playstore in this case all things should go if not there is a compatibility problem -last version of playstore is not compatible with your phone/OS
Click to expand...
Click to collapse
if that was the issue, all Droid 3's would have issues... or else all rooted Droid 3s would have issues... probably not it either..
**UPDATE**
This morning while browsing androidpolice, saw an app i wanted to try out (Google+ Analytics) ... so I tried to do it via the playstore on PC.. guess what? My Droid 3 was delisted from the account. How and why? I scanned the QR code that went directly to the Analytics app on PLaystore on my Droid 3, and installed successfully - it even lists Analytics on the PC view of the play store's "My Orders".
I was comparing the differences between my phone and my wife's Rezound, and I did notice one thing so far.. we both had the Droid Eris, and she had the Rezound now. Her Rezound listed verizon as the carrier, but on my account my Eris was oddly listed as verizon... and my Droid 3 not on the list at all!
Anyways, there's a link there for people who "Don't see your device?" question.. link is: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=1146414 ...
it states they are merging the personal google account with the google app account which may cause issues...
Now, is anyone having this issue at all? Google notes that this falls under a few percentages of users only ;\

mmm i probably won't go that route yet.
Click to expand...
Click to collapse
to risk is to get results
this can be a solution for your problems nobody can tell you for sure how to do that
I do not have that phone in my hand to tell you more
if you have a nandroid backup there is no risk

ruscan.calin said:
to risk is to get results
this can be a solution for your problems nobody can tell you for sure how to do that
I do not have that phone in my hand to tell you more
if you have a nandroid backup there is no risk
Click to expand...
Click to collapse
after googling a few, and finding more info, it ended up being a sync issue between the google servers - since the phone was registered to an gmail account that was made prior to whatever is being merged at this time, it messed up the sync. the error is gone now, and my phone is now re-listed in the devices list in the play store settings tab.
yay.

yanger said:
after googling a few, and finding more info, it ended up being a sync issue between the google servers - since the phone was registered to an gmail account that was made prior to whatever is being merged at this time, it messed up the sync. the error is gone now, and my phone is now re-listed in the devices list in the play store settings tab.
yay.
Click to expand...
Click to collapse
I like it because you solved your problem and I really hate problems :laugh:
also I like you share your results even if this is strange because I synced my phone with very old accounts and with different ver of Market and got no problems

Google Play restore broken?

Hey ya'll. Did anyone try to log in to their Google account and none of the saved settings were synced by Google servers on first bootup? I'm coming from a Nexus 4 and none of my saved settings like default ringtones and last wallpaper are being saved after the initial setup process. Even the apps that I installed on my Nexus 4 were not restoring to the Moto G (not app data, just the apps via Google Play) while my Nexus 5 had no problems with syncing most of my settings. Anyone else?
And yes, I have everything that pertains to backup checked and they were checked when I went through the first bootup process.

Nobody is having this problem? Hmm. I guess I might as well look into a backup solution then.

I had this problem with the Play store apps I had installed on my previous phone.
I think it tried to download them but there was some error with all my (non-Google) apps during the download or during the install.
IIRC the google apps (GMail, Maps, etc) got updated OK though.
That whole process worked fine about a month ago with my Nexus 7 tablet.
Wasn't a big deal for me since I've got the 8GB model and so it's a good thing to not clutter my phone with apps I don't actually use/need.
chlehqls said:
Hey ya'll. Did anyone try to log in to their Google account and none of the saved settings were synced by Google servers on first bootup? I'm coming from a Nexus 4 and none of my saved settings like default ringtones and last wallpaper are being saved after the initial setup process. Even the apps that I installed on my Nexus 4 were not restoring to the Moto G (not app data, just the apps via Google Play) while my Nexus 5 had no problems with syncing most of my settings. Anyone else?
And yes, I have everything that pertains to backup checked and they were checked when I went through the first bootup process.
Click to expand...
Click to collapse

Yeah I don't know why it won't update or install my previous apps if the backup feature is turned on initially. I'm guessing its a hit or miss from different devices. Shame.
Sent from my Nexus 4 using Tapatalk

Worked like a charm for me.

PRNSTR said:
Worked like a charm for me.
Click to expand...
Click to collapse
Hmm, I have no clue why it's not working for me.
I really don't want to download 40+ apps individually, but using a backup solution doesn't seem bad either. I just wish Google's solution (which I always used) would work in this case.

[Q] Google play store not working

Hey everyone,
Title says it all really over the past few days over several devices and different users in my household we have noticed that Google play store isn't working properly, we are receiving errors, connections issues and general problems overall.
I contacted Google who didn't do much in all honesty and they advised me to clear the cache for the app on my phone and clear data on both app and googleplay services, which I have done but since doing so my okay store loads but I get the error message check you connection and try again.
I have reinstalled the app using the apk on here and still the same problem.
I'm not to worried about it as I'm pretty sure the problem lies with Google especially since its happening in several device (using different accounts and same accounts)
Is there a fix for this or is it Google causing the fault as I have searched the net and found people with similar issues. (isitdownrightnow.com)
Many thanks
Azel

problem solved
azeluk said:
Hey everyone,
Title says it all really over the past few days over several devices and different users in my household we have noticed that Google play store isn't working properly, we are receiving errors, connections issues and general problems overall.
I contacted Google who didn't do much in all honesty and they advised me to clear the cache for the app on my phone and clear data on both app and googleplay services, which I have done but since doing so my okay store loads but I get the error message check you connection and try again.
I have reinstalled the app using the apk on here and still the same problem.
I'm not to worried about it as I'm pretty sure the problem lies with Google especially since its happening in several device (using different accounts and same accounts)
Is there a fix for this or is it Google causing the fault as I have searched the net and found people with similar issues. (isitdownrightnow.com)
Many thanks
Azel
Click to expand...
Click to collapse
Got this one solved for you mate, had the same problem.......... All to do with automatic time and date being out of sync with the play store. Go to time and date settings disable the automatic time zone and automatic time and date. change the date manually to say....the same date but 2013. go back to home, then go back to date and time settings, enable both time zone and time & date auto's, and hey presto........play store's back to normal.
happy days

What do you mean when you say "not working"? Do you get an error message? Does it simply crash/force close?
Did you do something to the devices between the Play Store working and not working? Did you change your internet setup somehow? Did you move to a different country? Did you start worshiping Lord Xenu?
Play Store needs to be a system app. You say you reinstalled it, so I'll assume your devices have root. When you sideload an app it installs as a "user" app. Play Store needs to be a system app. Use whatever app you used to uninstall it to change it to a system app (most root apps that can uninstall system apps have this feature...if what you used doesn't, you can find ones that will, some free). If this isn't the cause of your problem, we'll need more info to help you.

Planterz said:
What do you mean when you say "not working"? Do you get an error message? Does it simply crash/force close?
Did you do something to the devices between the Play Store working and not working? Did you change your internet setup somehow? Did you move to a different country? Did you start worshiping Lord Xenu?
Play Store needs to be a system app. You say you reinstalled it, so I'll assume your devices have root. When you sideload an app it installs as a "user" app. Play Store needs to be a system app. Use whatever app you used to uninstall it to change it to a system app (most root apps that can uninstall system apps have this feature...if what you used doesn't, you can find ones that will, some free). If this isn't the cause of your problem, we'll need more info to help you.
Click to expand...
Click to collapse
See comment above man........it's related to date & time sync. Easily sorted

Thanks
Hey guys thanks for the replies you were right all to do with the flipping date and time, all working now many thanks.
Azel.
(high fives all round)