Need help. Can't flash 5.0.2 OTA - Moto G Q&A, Help & Troubleshooting

So I have XT1032 with Android 4.4.4, build number KXB21.14-L1.40. System version is 210.12.40.falcon_umts.EURetailSL.en.EU.
My phone isn't rooted, bootloader is locked and I don't have custom recovery.
I noticed a lot of people got the update on their european retail phones but I didn't get it so I tried to flash it manually in stock recovery. But when I try to flash 5.0.2 EURetail OTA, it just says "installation aborted" after like 20 seconds. Can anyone help me with this?

Have you updated all apps via the Play Store? I know I had to update some Motorola software before my Telus xt1032 would take the update.

Related

[Q] XT1033 OTA lollipop upgrade failed... How to fix it?

Hi Guys,
I just received the XT1033 Lollipop notification and clicked upgrade.... Unfortunately the upgrade failed and I suspect perhaps that's because I have clockworkmod installed instead of the stock recovery?
Where do I go from here? How do I get my phone so the upgrade installs successfully?
I'm in New Zealand if that matters. Not sure if you get a different OTA update per country?
Also note, the phone is still working fine (ie not bricked or anything), just the upgrade is failing to install
Flash a stock ROM or gpe and upgrade from there.
Sent from my XT1039 using XDA Free mobile app
Which ROM, does it matter?
I keep seeing stock roms for Brazil/India/Asia, but I live in NZ so I'm not sure what to install. There doesn't seem to be any NZ roms
Plus none of the links in "how to restore to stock" tutorials and faq's seem to work anymore
Can you point me in the right direction please?
You can still install official lollipop if your phone has bootloader unlocked and custom recovery but I would suggest starting from scratch. If you bought phone from anywhere in Asia then flash stock asian KitKat ROM and if you bought it from Brazil then flash stock Brazilian KitKat rom. After that you can update your phone to official lollipop.
PS- there is no NZ ROMs for xt1033. Only Asian and Brazilian. It depends on the region from where you buy the phone, not where you live.
I bought it in NZ...
Aha! I found in the phone settings it says 210.12.40.falcon_umtsds.AsiaRetail.en.03
Asia rom it is then, I'll go try it out
mejobloggs said:
I bought it in NZ...
Aha! I found in the phone settings it says 210.12.40.falcon_umtsds.AsiaRetail.en.03
Asia rom it is then, I'll go try it out
Click to expand...
Click to collapse
Good Luck
You should not need to unlock bootloader to flash the fastboot firmware image.
lost101 said:
You should not need to unlock bootloader to flash the fastboot firmware image.
Click to expand...
Click to collapse
he has cwm.that means unlocked bootloader.
Flash 5.0.2 firmware.no need to revert to 4.4.4 or use ota since lollipop flashable imge now available for xt1033 asia retail.

[Q] How do I upgrade stock 4.4.4 (EU) to 5.0?

I recently soft bricked my phone (Moto G 2013 falcon) downgrading it from Cyanogen 12 to stock 4.4.4 (Argentina), so after many tries I ended up booting in stock 4.4.4 Europe retail (210.12.40.falcon_umts.EURetail.en.EU).
I try to upgrade that to 5.0, but the OTA update fails in the middle of the installation. Then I tried to download the OTA file manually and install it via stock recovery, but it fails too.
Is there any other way? Or do I have to convert it to 4.4.4 stock Brazilian or some other variation with more OTA files available?
Thanks in advance,
Are you unrooted, running stock recovery, and stock ROM?
Yes: unrooted, stock recovery, stock ROM. My bootloader is unlocked though, so I can easily root the phone or change the recovery.
I already tried with a (supposed) official 5.0 OTA for Europe using stock recovery, but it didn't work ("update failed" or so).
I have the Telus xt1032 8GB. Not sure if it runs or you need the same Telus firmware but I was able to flash back to stock 4.4.4, update Motorola apps, and take the OTA update via wifi. I did this three times on my xt1032 in the past 2 weeks without any problems.

[Q] Update XT1032 from 4.4.4 USA retail to 5.0?

After many soft bricks I ended up in stock 4.4.4 US retail. Although I did upgrade Motorola Update, it says there's no new system software (5.0).
How do I upgrade from 4.4.4 US retail (stock) to 5.0? Is there an OTA file for US? I already searched everywhere, but can't seem to find it.
I could also go to 4.4.4 stock Brasil or Argentina and then apply the OTA, but right now my phone only boots if I install a firmware via recovery (ZIP file), not flashing it with fastboot. And I couldn't find installable ZIP files for 4.4.4 stock Brasil or Argentina.
I'm not sure if you could get the ota update officially (as in the new software available thing).
You could try out the 5.0.2 version from some other reason or you could check out some custom ROM.
Sent from my Moto G using XDA Free mobile app
If your phone works on 4.4.4 Retail, it will probably work with Telus 4.4.4. I had GPE 4.4 on my xt1032 8 GB, flashed back to retail 4.4.4, then flashed to Telus 4.4.4, updated Moto apps, got the Telus OTA update to 5.02.
So where can I get this Telus 4.4.4 firmware? Is it flashable from recovery (ZIP)? Remember fastboot flashes don't work since the first time I softbricked my phone.
santiagoroza said:
So where can I get this Telus 4.4.4 firmware? Is it flashable from recovery (ZIP)? Remember fastboot flashes don't work since the first time I softbricked my phone.
Click to expand...
Click to collapse
When you boot your phone into fastboot and you type "fasboot devices", it doesn't return you phone's serial number?
I don't think there is a Lollipop OTA for USA retail yet.
santiagoroza said:
After many soft bricks I ended up in stock 4.4.4 US retail. Although I did upgrade Motorola Update, it says there's no new system software (5.0).
How do I upgrade from 4.4.4 US retail (stock) to 5.0? Is there an OTA file for US? I already searched everywhere, but can't seem to find it.
I could also go to 4.4.4 stock Brasil or Argentina and then apply the OTA, but right now my phone only boots if I install a firmware via recovery (ZIP file), not flashing it with fastboot. And I couldn't find installable ZIP files for 4.4.4 stock Brasil or Argentina.
Click to expand...
Click to collapse
Android 5.0 USA Retail is not officially released. I would suggest audit13's method.
audit13 said:
When you boot your phone into fastboot and you type "fasboot devices", it doesn't return you phone's serial number?.
Click to expand...
Click to collapse
Fastboot does work. It flashes the firmware with no errors, but the phone won't boot afterwards. I don't know why, but it happens since I first softbricked my phone.
I used to have Retail USA 4.4.4 on my Telus xt1032.
If you really want 5.02, you could try flashing the stock Telus 4.4.4, update motorola apps, and install the 5.02 OTA update.

[Q] XT1031 Firmware Upgrade

I've just picked up the boost mobile moto G. When I go to flash Blisspop or PA, TWRP tells me there is an error updating the binaries. Right now it's running on 4.4.2. When I attempt to accept the 4.4.4 OTA update it tells me installation was unsuccessful. I've tried updating manually as well but I have had no luck. Does anyone have any suggestions?
I am assuming I need to update to 4.4.4 to even get to 5.x at this point. I have tried just about everything I can think of.
What am I doing wrong / what prereqs do I need to take care of first. (Rooted, TWRP, Bootloader Unlocked other than that it's stock)

Is there a way to get Lollipop again after a downgrade?

Ok, so here's the thing: I have a US retail XT1032.
I flashed the GPE Kitkat into my phone to get the Lollipop update back when there was no Lollipop for US retail. When I had the GPE Kitkat, I did the OTA to Lollipop 5.0.1.
After that, I tried to OTA to 5.1, but the upgrade stopped suddenly and no upgrade was made. And here's where I screwed up.
A friend of mine told me that, from Lollipop onwards, you couldn't upgrade unless you had a locked bootloader. So I tried to lock it. The problem is that I couldn't find the 5.0.1 GPE firmware, so I foolishly thought that I could use the 5.1 directly. That rendered my phone stuck at bootloader. So I downgraded to Kitkat and now it works.
I'd like to get back to Lollipop, but when I try to flash the GPE 4.4.4 ROM, it fails at every step. I don't want to try the Motorola OTA because I'm afraid something may go horribly wrong again, and because I don't want the Motorola firmware but the GPE.
Is there a way to do that, or am I stuck in Kitkat?
You can go here and see if you can find the appropriate firmware for your phone.
Wipe, flash and reboot.
BTW, OTA updates will fail every time if you do not have a completely stock system including stock recovery.
Firmware Image Index: http://forum.xda-developers.com/moto-g/general/index-moto-g-falcon-factory-firmware-t3110795
Custom Recovery Flashable zips: http://forum.xda-developers.com/moto-g/development/rom-stock-motorola-lollipop-rom-t3017510

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