Related
Got another One X last weekend. I checked the screen thoroughly in store to make sure it was flawless. I have now however noticed that there is a spec of dust under the screen. It was definitely not there when I checked it in store, spent ages on a solid white background making sure.
So is there anyway I can try and get rid of it. It got there on its own somehow so I must at least be able to move it off the side of the screen one way or another. It's no big deal if I can't get rid of it as its hardly noticeable in every day use.
I have tried gently tapping the screen and knocking it on its side but it hasn't moved so far. I don't want to try to hard encase I damage the phone. Don't want to try and take the phone apart and attempt to separate the touch component from the LCD and try either as the phone is so new.
Att will exchange for dust under the screen. But. When the phones been on and in use allowing the screen to get warm about 30 minutes lightly tap in the opposite direction. Should move the dust out.
Work on my iPhone back in the day. :/
Sent from my HTC One X using xda premium
blowing air into the speaker grill lol idk
expertzero1 said:
blowing air into the speaker grill lol idk
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pretty sure the glass is glued to the lcd and stuck there forever!
Thanks for the reply's. I'm in Australia so now ATnT for me. This is my 9th. Very happy with this one. Won't be returning it for this unless more gets under there. I must be able to move it. I'll try leaving it on max brightness as you suggested and go from there.
It must be possible to separate the digitizer from the LCD because you can buy a replacement -
http://www.ebay.com.au/itm/100-NEW-...AU_MobilePhoneAccessories&hash=item27c7481854
designgears said:
pretty sure the glass is glued to the lcd and stuck there forever!
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what about blowing hot air into there haha
Dishwasher.
But seriously, exchange it.
Maroon Mushroom said:
Dishwasher.
But seriously, exchange it.
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Click to collapse
Cloths dryer?
Its not worth exchanging unless more gets under there. I'm getting tired of setting up new ones so I can live with this issue unless it gets worse.
Since the panel is laminated to the glass (right?), forget it. Exchange.
soldierblue348 said:
Since the panel is laminated to the glass (right?), forget it. Exchange.
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Click to collapse
Bugger. Wonder how it got there then. Haven't been able to move it at all. Who knows maybe it was there and just didn't see it when I bought it. I have 30 days to take it back so I'll hold of and see what happens.
danielhtc said:
This is my 9th.
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Um not to be a complete **** but after working retail for 6 years as a store manager for At&t and several years in I.T / EE / and project management. The chances of you running into 9 defects of a single model and brand new replacements are are probably slimmer than you getting struck by lightning and winning the lottery together. I would start asking myself am I OCD, do I have dementia, should I be ruling out Delirium..
Ok, sorry I'm being an ass. Just saying.. you either have the worst luck in the world. I read your post completely wrong, or; its you. Either way hope you get it figured out. This phone really is something extraordinary.
Ving
mesko402 said:
Um not to be a complete **** but after working retail for 6 years as a store manager for At&t and several years in I.T / EE / and project management. The chances of you running into 9 defects of a single model and brand new replacements are are probably slimmer than you getting struck by lightning and winning the lottery together. I would start asking myself am I OCD, do I have dementia, should I be ruling out Delirium..
Ok, sorry I'm being an ass. Just saying.. you either have the worst luck in the world. I read your post completely wrong, or; its you. Either way hope you get it figured out. This phone really is something extraordinary.
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My first had dead pixels and a yellow spot. Second had creaking and a rattle. 3rd dent in the lcd panel under the digitizer.The next 5 I unboxed in store. Some had dead pixels and the others had bad dust under the screen.
I didn't tell them were the dust or pixels were, just that there was something wrong with the screen, they pointed them out. The dust under this one is nothing like the ones I unboxed in store a while back, some specs were almost as big as the dot on the letter i which is why I'm going to stick with this one.
I don't think it's to much to ask to get one without dust under the screen seeing as how there are many out there with defect free phones. I feel like I am entitled to the same experience as them, paid the same hard earned money as them after all.. I suspect though that many probably have dust etc but have either not noticed or choose to live with it.
Your right about the phone being extraordinary, which is why I haven't stuck with a refund. Really no going back after you have had a phone like this.
Edit: check this forum out. I'm not the only one with issues and multiple returns. It's a shame so many are having repeat issues.
http://forum.xda-developers.com/showthread.php?t=1585082&page=44
mesko402 said:
Um not to be a complete **** but after working retail for 6 years as a store manager for At&t and several years in I.T / EE / and project management. The chances of you running into 9 defects of a single model and brand new replacements are are probably slimmer than you getting struck by lightning and winning the lottery together. I would start asking myself am I OCD, do I have dementia, should I be ruling out Delirium..
Ok, sorry I'm being an ass. Just saying.. you either have the worst luck in the world. I read your post completely wrong, or; its you. Either way hope you get it figured out. This phone really is something extraordinary.
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Click to collapse
LOL
This guy worked in retail & engineering and the bases of his argument is the fact he thinks dust and imperfections are ludicris for someone to complain about! Now if he worked at the HTC manufacturing plant where they made these phones and can honestly produce manufacturing data depicting margins of error of defect in the manufacture of these devices in several respective categories then we can break the odds down mathematically and prove whether this poster is full of $hit, delusional etc!
Until then I'll keep lolling @ the response It was good
He's got a point... Say the odds of you getting a messed up screen is 1 in 1000... Multiply .001 by itself 9 times. Those are the odds of you actually getting 9 broken phones in a row.
Edit... It's 1x10^-27.... So yeah, you'd win the lottery a couple of times.
Sent from my HTC One X using xda premium
This is all you need to know - http://www.youtube.com/watch?v=P8SpHbhzLgU
skip to 5:40
Wubbz said:
This is all you need to know - http://www.youtube.com/watch?v=P8SpHbhzLgU
skip to 5:40
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Yeah... Remind me never to break my phone.
Sent from my HTC One X using xda premium
Hi everybody,
today ain't a good day for me.
My phone just smashed accidentally onto the road, after it had slipped from my hands. I was on the second floor (about 6 meter).
SBAM.
The impact was terrible, as you can see in the photos.
The "SAMSUNG" sign was completely turned into smithereens, and the fragments of glass were arrived up to the mainboard.
Despite that, I am trying to repair it.
I have just disassembled the entire device and I am planning to buy the front panel (+ lcd).
The question is: how can I know if the device still works ? Any idea?
What would you suggest?
I suggest you save money for a new phone..
You post make me sad
I don't believe, that you will find somebody that would be brave to check if this stuff still work. As you have on above post, the cheaper will be to buy new one... :fingers-crossed:
thank you all.
ARGH...I know, it's a pity, this wasn't supposed to happen
I'll save money for a new phone, yeah. I believe I don't have other choises (buying a new lcd is too expensive).
Thank you again, fellows!
well damn......that makes me sad and I have to say i dropped mine a lot of times,i have even trown it when i was angry but i can say that a few side scratches and back case scratched is all that's on it...lucky I used my momax case i guess.still i don't recommend it if you guys want to keep your back phone case free of scratches
i think is cheaper to buy a new smartphone than to repair and/or replace the screen
so sad:crying:
Bury him
Sent from my GT-I9000
This is the end for phone, better to save some money and buy something like galaxy nexus.
o_vdx said:
This is the end for phone, better to save some money and buy something like galaxy nexus.
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+1
the screen will cost quite abit if im not mistaken. not worth the trouble as well. just get a new phone
Also, are you sure that the screen is the only thing that's broken? A drop from that height is more than enough to break the motherboard.
Sent from my GT-I9000 using Tapatalk 2
http://dx.com/p/genuine-samsung-i9000-repair-part-replacement-lcd-screen-module-black-151512?item=28
90 dollar for a replacement screen. But I guess that's just the front glass, you also broke the back.
Ye, a galaxy nexus seems fine, or maybe a motorola defy+ if you want something cheaper, it's just 200 now, almost the same specs as the galaxy s and it's meant for heavy use as you still see the screws...Seeing the damage you can cause, it's probably fit for you.
sorry if this had been mentioned elsewhere, but I had no luck searching
I bought my phone for a great price; and understand that people normally replace the entire lcd digitizer, which I see online for about $140-$200
but I found this for sale (about $10) which I imagine, is for replacing only the glass
-LINK posted in comments section
for me, it's definitely worth asking because the lcd seems to perform flawlessly, only the glass is damaged (would save lots of cash)
ultimately, I'm looking for a tutorial on how to perform the glass lens replacement (if possible)
I did find this video of a guy doing it on the GSIII, not sure if its a fake though
-LINK, will leave links in a comment
A local tech who I've worked with on previous phones told me this is not possible lol, so I have to ask on XDA!
thanks to everyone who chimes in even with a small bit of info :beer:
cheers and best regards,
-Ømar
My Account is too new to post links :/ I can't even post links in comments
arrghh, sorry everyone I can't post links...
Straight Talk | Samsung-SGH-i727 | CM 10
Screenshot of Links... since my account is too new to be allowed to post any for Spam reasons
Straight Talk | Samsung-SGH-i727 | CM 10
It's not fake, check the video I posted in the q&a section. I think the trick is just having adequate heat, so you need to use a $20 heat gun instead of a hair dryer. Would appreciate more feedback though...a bit surprised to not see anyone else doing this.
evilmrt said:
It's not fake, check the video I posted in the q&a section. I think the trick is just having adequate heat, so you need to use a $20 heat gun instead of a hair dryer. Would appreciate more feedback though...a bit surprised to not see anyone else doing this.
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ok awesome, I own a heat gun hmm I might as well try and give it a shot, If I mess it up I'll just get the entire lcd/digitizer then, I'll check your post out! thanks
Straight Talk | Samsung-SGH-i727 | CM 10
Plague_Bearer said:
ok awesome, I own a heat gun hmm I might as well try and give it a shot, If I mess it up I'll just get the entire lcd/digitizer then, I'll check your post out! thanks
Straight Talk | Samsung-SGH-i727 | CM 10
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what happened?
LiLTrippz said:
what happened?
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haha man... I messed up the repair and damaged it more than it was, its a very delicate process that takes some skill, plus the glass is thinner than the thicker Galaxy S 3's so its harder to accomplish,
i ended up scoping the local shops who do the whole lcd digitizer replacement, and found a good price locally and had them do it, cost me around $200 which sucked since i got the phone for $35 but really not bad at all in the end, its perfect now
Plague_Bearer said:
haha man... I messed up the repair and damaged it more than it was, its a very delicate process that takes some skill, plus the glass is thinner than the thicker Galaxy S 3's so its harder to accomplish,
i ended up scoping the local shops who do the whole lcd digitizer replacement, and found a good price locally and had them do it, cost me around $200 which sucked since i got the phone for $35 but really not bad at all in the end, its perfect now
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Click to collapse
i like my sr but i wouldnt spend $200 fixing it
:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I
I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/
Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I
psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
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Click to collapse
Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.
Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?
Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.
psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
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many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
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Click to collapse
I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
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Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.
Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH
First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.
I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I
I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
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Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all
I know, it has been discussed, not only for the Pixel 4 XL but for many phones but I couldn't find the answer.
Bottom line is the 4 xl gets really dirty in no time, specially fingerprints and smudges so I need an alternative to screen protectors ( don't like them?)
So, I found this product, it clearly says it's not intended for home use bug I wander what you guys thinks about it.
https://www.cytonix.com/FluoroSyl-3750-p/fsm3750_60ml.htmhttps://www.cytonix.com/FluoroSyl-3750-p/fsm3750_60ml.htm
If you read the technical data sheet provided, seems like the best and proper application would be in a factory clean room.
It gives alternative application method using another chemical to completely clean the surface, but I'm sure the cost of that chemical is high per amount and not worth it in the end.
Seems easier to buy the readily available ones on Amazon or just a new cheap screen protector to me.
Their site says:
Application Methods: Dipping and spraying
Curing: Air dry 60 seconds (and bake at 50-100°C for 10 minutes with 50% relative humidity if possible)
Sounds like this is meant to be applied to glass before it's attached to a phone, not after.
Try Nano Liquid Screen Protector on Amazon for 16 dollars. It works great and fast! I'm a grounds keeper so with screws and other crap my phone gets next 2 I know it will be fine wd 40 slide right off my screen with no smudges
https://www.amazon.com/dp/B07JF9ZFQ2/ref=cm_sw_r_cp_awdb_t1_l5CcEbBJBN319
@xavier55 Thanks for your replies, I already tried this and I'm disappointed https://www.amazon.com/dp/B01INAUV0W/ref=cm_sw_r_sms_apa_i_ox5cEbGWBZMX1
I'm affraid the product you recommended may be the same thing just rebranded. I'll give it a shot I guess... The iroller works fine but I don't want to pull that thing out every hour
papelet said:
@xavier55 Thanks for your replies, I already tried this and I'm disappointed https://www.amazon.com/dp/B01INAUV0W/ref=cm_sw_r_sms_apa_i_ox5cEbGWBZMX1
I'm affraid the product you recommended may be the same thing just rebranded. I'll give it a shot I guess... The iroller works fine but I don't want to pull that thing out every hour
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e
I also forgot that Staples can put on one for you, or you can do it from the kit they sell if it is not Staples check office Depot
xavier55 said:
e
I also forgot that Staples can put on one for you, or you can do it from the kit they sell if it is not Staples check office Depot
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Click to collapse
Interesting, will look into it, thank and happy new year!