[lollipop 5.0.1] random reboot while on lockscreen - Nexus 5 Q&A, Help & Troubleshooting

Hi there, i'm facing a strange problem since two days with my device ( I have stock rom and kernel with 5.0.1 LRX22C , rooted, unlocked and with cwm recovery).
It happens that when i push shutdown button for lock screen, screen shout down, and immediately turn on (in lock screen). So i need to push again shutdown button for switch off screen (sometimes i need to push it multiple times). Then, when i try to switch on screen for unlock device, the shutdown popup appear on my lockscreen, and sometimes device automatically reboot (and sometimes goes on bootloop).
It happen also that if after shutdown popup appear device doesn't reboot, my phone reboot when i'm using it (after few minutes).
I've already try to:
-clean cache
-clean dalvik cache (and it's strange that cwm has this option on nexus 5, that have art)
-factory data reset
I'm excluding (for now) an hardware problem, because this issue doesn't happen always, but randomly during the days.
Could be a lollipop 5.0.1 software issue that someone has already encountered that could be fixed in some ways?
because i'm planning to resale in few months my devices for take a nexus 6, and i don't want sell a device with an hardware problem.
thanks to all

Power button is sometimes getting stuck. Eventually it'll be completely stuck and be held down forever until fixed. A lot of people have had this issue all of a sudden.

Lethargy said:
Power button is sometimes getting stuck. Eventually it'll be completely stuck and be held down forever until fixed. A lot of people have had this issue all of a sudden.
Click to expand...
Click to collapse
So definitely is an hardware problem? because is so strange that this issue happen randomly

giozh said:
So definitely is an hardware problem? because is so strange that this issue happen randomly
Click to expand...
Click to collapse
Yes. Something in the power button mechanism is stuck/broken.

but it's strange. Many people had this problem after lollipop upgrade..
so, if is an hardware problem, i just need to clean the internal switch (esternal button it's not blocked into a strange position or something else), or i need to change entire internal button?

giozh said:
but it's strange. Many people had this problem after lollipop upgrade..
so, if is an hardware problem, i just need to clean the internal switch (esternal button it's not blocked into a strange position or something else), or i need to change entire internal button?
Click to expand...
Click to collapse
Hardware has nothing to do with Lollipop. Might just be that a couple people have had their device for over a year and issues are starting to pop up for them.
Not sure what part of the button is the issue here, haven't had such problems myself.

Related

Power Button Issue

I have been having odd power button issues since updating to 2.3.4. It is almost like it is getting stuck or something.
Sometimes when I hit the power button to turn off the screen, the screen goes off for half a second then comes back on. This also happens when going from off to on (i.e. flicker on then back off), but it seems rarer.
Sometimes when I hit the home button (and just the home button), it takes a screenshot like I am hitting the button as well even though I am not.
All of this is fixed by just hitting the power button a few times.
Needless to say it is annoying. I thought it might be something mechanical, but I took the case off the back and the issue still occurred. It also seems like the button is clicking then unclicking (i.e. not getting stuck). I had no issues prior to updating to 2.3.4.
Anyone else had this happen or know a fix or workaround?
Yes! I have the same exact problem after the update!!
Glad to see I'm not the only one.
It's very annoying.
My backlight turns on by itself randomly and often if you press the power button to turn the screen off, it goes off then comes back on or flickers on and off. The power button doesnt always turn the screen back on either.
It also gets stuck where I press the home screen and it keeps taking pictures.
HTC better fix this!
Master&Slave™ said:
I have been having odd power button issues since updating to 2.3.4. It is almost like it is getting stuck or something.
Sometimes when I hit the power button to turn off the screen, the screen goes off for half a second then comes back on. This also happens when going from off to on (i.e. flicker on then back off), but it seems rarer.
Sometimes when I hit the home button (and just the home button), it takes a screenshot like I am hitting the button as well even though I am not.
All of this is fixed by just hitting the power button a few times.
Needless to say it is annoying. I thought it might be something mechanical, but I took the case off the back and the issue still occurred. It also seems like the button is clicking then unclicking (i.e. not getting stuck). I had no issues prior to updating to 2.3.4.
Anyone else had this happen or know a fix or workaround?
Click to expand...
Click to collapse
I have the exact same problem too since upgrading! I have disabled the screenshot function in build.prop but that only stops the repeated screenshots part of the problem. The main problem with the power button still persists.
I'm having this too, its come and gone to different extents - pretty sure it was happening a bit before the update though.
I'm worried it is mechanical, I couldn't get it to happen with the back cover off but it could have just been coincidence. I can live with having to press the button again every so often but the screenshot thing annoys the hell out of me!
Since the update I've experienced an issue with my power button as well. Sometimes when I hit the button to turn the screen on, nothing happens. At first I thought it was just me but it happens at least a couple of times a day and never happened before the update.
I don't normally turn my screen off by pressing the power button so I can't report on that. Guess I should count my blessing that the screen shot function is not acting up.
Thanks for posting cause was beginning to think it was just me.
FIX!
I found a fix for this, in your build.prop remove the framework line for screen shots and then go in recovery and whipe cache partition twice as well as dalvic twice!
Cheers!
Master&Slave™ said:
I found a fix for this, in your build.prop remove the framework line for screen shots and then go in recovery and whipe cache partition twice as well as dalvic twice!
Cheers!
Click to expand...
Click to collapse
I've just tried this twice but the problem still persists. Sure the screenshot issue is gone but the powering on and off the display is still intermittent.
Sent from my HTC Sensation Z710e using XDA App
I was having the same problem with the power button and was thinking it was hardware thanks for the heads up..
am I like the only one without this problem >.< lol. lucky me
I have this same problem too, I believe its connected to the screenshots but i don't know how to turn it off easily (how do I get into build prop?)
This is definitely after the update, I had absolutely no problems with the power button prior to the update.
I don't have any power button isues at all on my European Sensation (2.3.4 still S-On yet). Playing around it just for a week. But the Screenshot thing is a feature not a bug!
Just press <power button> + <Home> to take a screenshot. I like it.
I just starting having this issue yesterday too. Thought it was my power button getting stuck but good to see it's not a hardware problem and hopefully HTC fixes this.
Over Achiever said:
I have this same problem too, I believe its connected to the screenshots but i don't know how to turn it off easily (how do I get into build prop?)
This is definitely after the update, I had absolutely no problems with the power button prior to the update.
Click to expand...
Click to collapse
I think you're right. As a test, I used AntTek App Manager to freeze "Scribble" which is also known as com.htc.mysketcher and I haven't had the issue yet. I believe this component is responsible for monitoring for the key combo for taking screenshots. Certainly, after freezing it, the Power+Home combo no longer works for taking screenshots.
JMUT said:
I think you're right. As a test, I used AntTek App Manager to freeze "Scribble" which is also known as com.htc.mysketcher and I haven't had the issue yet. I believe this component is responsible for monitoring for the key combo for taking screenshots. Certainly, after freezing it, the Power+Home combo no longer works for taking screenshots.
Click to expand...
Click to collapse
I have just tried this but I still have the issue. Sometimes the power button won't wake up the screen and sometimes when I power off the screen it only stays off for a second and then lights up again.
I have this issue too, but I don't think it is software related problem.
It is, as the phone sometimes recognize a power button click as 2 clicks (screen goes off and on).
To see what I mean, go to Recovery and try to navigate through menus - when you're clicking power to enter any menu, sometimes you jump back, as if you were clicking "Go back"...
So, if the issue is even in Recovery mode, so it is not software related. I even restored my stock 2.3.3. soft and the issue is still there. I think it's a mechanical defect
EniHS said:
I have this issue too, but I don't think it is software related problem.
It is, as the phone sometimes recognize a power button click as 2 clicks (screen goes off and on).
To see what I mean, go to Recovery and try to navigate through menus - when you're clicking power to enter any menu, sometimes you jump back, as if you were clicking "Go back"...
So, if the issue is even in Recovery mode, so it is not software related. I even restored my stock 2.3.3. soft and the issue is still there. I think it's a mechanical defect
Click to expand...
Click to collapse
I have noticed this too now in recovery.
Same here, I never had this issue before, but now after upgrading to this new 2.3.4, I'm having the same issue .
Sent from my HTC Sensation 4G using xda premium
mike2518 said:
Same here, I never had this issue before, but now after upgrading to this new 2.3.4, I'm having the same issue .
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
The strange thing is, I even downgraded to 2.3.3 and I still have the problem. I have even flashed stock HBOOT and Recovery but the problem remains. I just don't understand it because it certainly wasn't happening before I upgraded.
Add one more person to the screenshot-club. Haven't had any other problems, but sometimes the phone just keeps taking screenshots when I'm pressing the home key. Extremely annoying, but luckily this is usually solved by tapping the power button. Ofc afterwards you have to clean your gallery of useless pictures... Argh!
Sent from my HTC Sensation Z710e using Tapatalk
I use a rooted sensation and I have experienced that same problem on one ROM. If the problem is really that bad, try going the rooted way.
Sent from my Htcclay's SuperLite 4G using xda premium

Random screen crashes, freezes, glitches

Hello! I have a stock Android Lollipop 5.0.1 Nexus 5 and for the past week or so I have been experiencing a weird issue.
The device randomly crashes. By "crashes" I mean the screen goes black, but the backlight is still on (it's a lighted black). I can push the power button and it will turn completely black (locked) and if I push it once more it turns lighted black again.
To get the device back into usable state I have to keep the power button pressed until the phone resets. Sometimes I keep it pushed for a full minute and nothing happens, sometimes 10 seconds are enough. Sometimes it will go through the "Google" logo and then stay in the lighted black state until I finally manage to reboot it again. Sometimes it crashes again right after it boots up.
It's weird because a lot of the times it's ok throughout the day and then when I go out in the evening, I take it out of the pocket and I see it crashed. Sometimes it crashes while I actually use it.
Last night it started doing something else: instead of lighted black, the screen is filled with static noise. It doesn't move or anything, it's a still image. Today, when a crash like that occurred, the screen glitched first (random lines on the screen, some parts got moved, really weird). I will get some photos if it happens again.
The problem is that I can't identify what's causing it. There is no particular app or action that I do / use that triggers this. It also doesn't seem to be movement-based, as it sometimes happens while it's sitting still on a table.
I updated to 5.0.1 about a day before this started happening, but I'm still not sure if it's software or hardware-based.
I tried a factory reset and booting into safe mode, none of these helped. I will only consider flashing a custom ROM as a final resort, because I'm not sure if it voids the warranty.
PS: the device is still under warranty, but I'm away for the holidays and will be until the beginning of the next year. And I'd like to have a usable device, especially while I'll be on the road.
Smith_S9 said:
Hello! I have a stock Android Lollipop 5.0.1 Nexus 5 and for the past week or so I have been experiencing a weird issue.
The device randomly crashes. By "crashes" I mean the screen goes black, but the backlight is still on (it's a lighted black). I can push the power button and it will turn completely black (locked) and if I push it once more it turns lighted black again.
To get the device back into usable state I have to keep the power button pressed until the phone resets. Sometimes I keep it pushed for a full minute and nothing happens, sometimes 10 seconds are enough. Sometimes it will go through the "Google" logo and then stay in the lighted black state until I finally manage to reboot it again. Sometimes it crashes again right after it boots up.
It's weird because a lot of the times it's ok throughout the day and then when I go out in the evening, I take it out of the pocket and I see it crashed. Sometimes it crashes while I actually use it.
Last night it started doing something else: instead of lighted black, the screen is filled with static noise. It doesn't move or anything, it's a still image. Today, when a crash like that occurred, the screen glitched first (random lines on the screen, some parts got moved, really weird). I will get some photos if it happens again.
The problem is that I can't identify what's causing it. There is no particular app or action that I do / use that triggers this. It also doesn't seem to be movement-based, as it sometimes happens while it's sitting still on a table.
I updated to 5.0.1 about a day before this started happening, but I'm still not sure if it's software or hardware-based.
I tried a factory reset and booting into safe mode, none of these helped. I will only consider flashing a custom ROM as a final resort, because I'm not sure if it voids the warranty.
PS: the device is still under warranty, but I'm away for the holidays and will be until the beginning of the next year. And I'd like to have a usable device, especially while I'll be on the road.
Click to expand...
Click to collapse
I have none of your issues, try booting the device in safe mode and see if the problems still occure. It must be a or multiple downloaded apps that are causing your issues. Or try a data factory reset and restore/download your apps one by one amd try to identify the culpritt.
gee2012 said:
I have none of your issues, try booting the device in safe mode and see if the problems still occure. It must be a or multiple downloaded apps that are causing your issues. Or try a data factory reset and restore/download your apps one by one amd try to identify the culpritt.
Click to expand...
Click to collapse
I said in the post that I tried both of those things. The crash occurred seconds after booting in safe mode and factory reset did not help either.
Smith_S9 said:
I said in the post that I tried both of those things. The crash occurred seconds after booting in safe mode and factory reset did not help either.
Click to expand...
Click to collapse
Flashing the 5.0.1 factory image in fastboot should fix your issues. Or try flashing system.img first, maybe thats enough.
Same issues with my Nexus 5
gee2012 said:
Flashing the 5.0.1 factory image in fastboot should fix your issues. Or try flashing system.img first, maybe thats enough.
Click to expand...
Click to collapse
I am experiencing SAME exactly issues in my N5 with 5.01 and 5.1 . EXACTLY... you are not alone
Seems a software problem (third party app ?) , started in 5.01 and now is in 5.1 , of course system and boot images where flashed with fastboot, so no solution using
Stock, Rooted, using Nova Launcher - Smartwatch 2 - Google Cardboard - Chromecast and many apps.
But started ..if memory helps .. after installing Cardboard 3D apps.
reimer1 said:
I am experiencing SAME exactly issues in my N5 with 5.01 and 5.1 . EXACTLY... you are not alone
Seems a software problem (third party app ?) , started in 5.01 and now is in 5.1 , of course system and boot images where flashed with fastboot, so no solution using
Stock, Rooted, using Nova Launcher - Smartwatch 2 - Google Cardboard - Chromecast and many apps.
But started ..if memory helps .. after installing Cardboard 3D apps.
Click to expand...
Click to collapse
My phone had an issue with the screen. I went to the LG service and they replaced the screen entirely, so that's that.
again and again...
i'm in the same case... I don't have any clues or solutions, i'm just wainting like a dumb... I don't know what to do, i always have to make the thing with the power button and the lower sound button to make it show the boot screen, but it glitch after few seconds... PLS HALP

[Q] Random reboots even after factory reset

Hi,
I have a Nexus 5 32 GB (not rooted) and updated to the latest android lollipop 5.0.1
However, it started doing random reboots since 2 weeks ago, sometimes when browsing, sometimes when pressing the power button to turn off the screen.
I decided to do a factory reset yesterday. However, the issue is still there.
I've read that a faulty power button can cause this problem? Do you think so? However, the power button is fully responding when I turn on/off the screen...
Thanks for your help.
I would flash the factory image in fastboot to see if that fixes it. Put minimal apps on as it could be an app. If that doesn't fix it then it's probably hardware related
Sent from my Nexus 5 using XDA Free mobile app
I started to have this exact issue just a few days ago. I tried many things to resolve this issue (Including flashing the factory images in fastboot and custom roms with TWRP) all failed. This must be a hardware issue with the power button. I have been using my nexus for over a year now. so I guess I can't file for a warranty claim anymore
Edit:
I found another thread regarding this issue and looks like some users are reporting success with their work arounds!
Sohip said:
I started to have this exact issue just a few days ago. I tried many things to resolve this issue (Including flashing the factory images in fastboot and custom roms with TWRP) all failed. This must be a hardware issue with the power button. I have been using my nexus for over a year now. so I guess I can't file for a warranty claim anymore
Edit:
I found another thread regarding this issue and looks like some users are reporting success with their work arounds!
Click to expand...
Click to collapse
I have the same issue with random reboots. Happens when I press the power button to lock the device or wake it up. Shutdown device prompt appears (like when you hold the button) and right there I know that I can count to 5 and the device will reboot without touching anything.
Please provide the "other thread" you are speaking of. Thanks
I have had this issue, I think. Also interested in which "other thread". However, I thought it was a battery problem (have changed battery myself) so I have calibrated my battery (fully charged then removed batterystats.bin or what it was, can't remember) and haven't had that reboot since.
But I also noticed that before reboot it always brought the power menu.
Sorry that I couldn't reply any sooner...
The work around that actually worked for me for the power and volume (UP) buttons getting stuck is to smack *Softly* the rattling buttons into a table!.
This is a temporary fix of course, and don't held me responsible if you break anything else!.
Here is one of the threads where other people are discussing the same issue.
http://www.reddit.com/r/Nexus5/comments/2rpfuj/nexus_5_broken_power_button_keeps_rebooting/
Good luck!

Is this the end of the line for my N5?

I'm a serial lurker here and hate to ask for help, but want to reach out (and finally start hitting thanks).
My N5 was on MMB29S 6.0.1, SuperSU version 2.65 for root, xposed v79 (gravitybox, APM+, snapprefs), and ran perfectly fine up until a few weeks ago when I started having issues. Apps would sometimes FC, and (not always right after) system would hang and then reset. Sometimes the screen would go black but notification light still would blink.
Upon reset, it would either (a) get stuck at google screen and bootloop or (b) get stuck at some point during the boot animation. If the phone did start, it would usually work for a variable amount of time - minutes, hours, but usually not more than a day. Other times, the phone simply would not start and required a slowly increasing amount of time to boot while holding down the power button, sometimes not even booting at all. The phone would sometimes be unresponsive to holding the power button for up to 12 hours before the phone booted up again. Not saying I help the power button that long, but tried frequently over that period of time.
Over the past few days I've taken to troubleshooting in the ways I could think of and what I've read here on xda (I can link to any of the threads if you are curious) and the rest of the web. I started by disabling xposed, restoring stock boot image and removing root, and have since flashed completely to stock MMB29V and have followed the advice of @audit13 to even flash the userdata.img file and perform a factory wipe before booting the phone for the first time.
Nothing works. Even after being bone stock now there are still random resets, with the power button having to be held down for quite some time to power back on (if at all). The only difference is that it hasn't been getting stuck on the boot animation when it does power on.
I'm a bit sad, and realizing that this is probably the end of the line for my venerable Nexus 5, but any help/suggestions are welcome. Thank you in advance!
Download the Nexus Root Toolkit for your computer to try to restore your Nexus.
Could be a power button issue that's causing the resets? Have you tried removing the motherboard and quickly pressing and releasing the power button several times in a row using more pressure than normal?
audit13 said:
Could be a power button issue that's causing the resets? Have you tried removing the motherboard and quickly pressing and releasing the power button several times in a row using more pressure than normal?
Click to expand...
Click to collapse
I have yet to try that, but will try that in the next couple days. Might not get to it tomorrow as I have an upcoming exam.
I'm not completely sure if that's it though since the system seems to hang/freeze before powering down, but I can give it a shot. Thank you for the idea!
FelipeRodrigo said:
Download the Nexus Root Toolkit for your computer to try to restore your Nexus.
Click to expand...
Click to collapse
As a last resort I could try that -- how do you think that would solve my issue? Thank you!
Maybe a battery problem? I'm just guessing at the different things that may cause a boot problem or resets.

Phone (Mi Mix 2s) stuck in restarting loop

My phone is stuck in a restarting loop - it generally boots up to the MI logo screen, but then only maybe 10% of the time is it able to move on to the Android loading screen and subsequently the home/passcode screen. Even if it gets to those points though, the phone often just reboots itself anyway or acts as if the power button is constantly being randomly pressed. When on the MI logo screen, I am sometimes able to access the startup options menu or the Android fastboot screen by pressing volume up/down respectively, but neither of these seem to offer any useful options. I haven't been able to backup the phone either because the update isn't available to download for some reason.
When the restarting issue first started happening about a month ago, it usually restarted 2/3 times and then would work fine after that, but has progressively gotten worse to the point where it is currently unusable. What can I do to fix the problem? The MI customer service line said it was most likely a software issue, but were unable to help me in actually identifying the problem.
Check the power on/off button.
cinnamonswirl said:
My phone is stuck in a restarting loop - it generally boots up to the MI logo screen, but then only maybe 10% of the time is it able to move on to the Android loading screen and subsequently the home/passcode screen. Even if it gets to those points though, the phone often just reboots itself anyway or acts as if the power button is constantly being randomly pressed. When on the MI logo screen, I am sometimes able to access the startup options menu or the Android fastboot screen by pressing volume up/down respectively, but neither of these seem to offer any useful options. I haven't been able to backup the phone either because the update isn't available to download for some reason.
When the restarting issue first started happening about a month ago, it usually restarted 2/3 times and then would work fine after that, but has progressively gotten worse to the point where it is currently unusable. What can I do to fix the problem? The MI customer service line said it was most likely a software issue, but were unable to help me in actually identifying the problem.
Click to expand...
Click to collapse
This happened to me 2 days ago and I couldn't fix it even with the Miui recovery suite. I ended up just switching to a custom rom to avoid it happening again.
RancidPenguins said:
This happened to me 2 days ago and I couldn't fix it even with the Miui recovery suite. I ended up just switching to a custom rom to avoid it happening again.
Click to expand...
Click to collapse
Would you be able to explain a little more? I'm not really very tech-savvy so I wouldn't know how to go about switching to a custom rom (I'm not entirely certain what it is actually). And has this fully worked for you so far?
ales_x1 said:
Check the power on/off button.
Click to expand...
Click to collapse
What should I be checking for?
cinnamonswirl said:
Would you be able to explain a little more? I'm not really very tech-savvy so I wouldn't know how to go about switching to a custom rom (I'm not entirely certain what it is actually). And has this fully worked for you so far?
Click to expand...
Click to collapse
If you're reasonably sure it's a software issue and want to try something else, I would strongly recommend the xiaomi.eu MIUI 11 rom. It's very similar to the stock software anyway and runs very well on the Mix 2S. To switch, you'll need to root though, which involves unlocking your bootloader, installing ADB on your desktop, and using a command line to flash a custom recovery (TWRP), then flashing the software. It probably sounds daunting if you haven't done it before, but it's really just a case of following instructions. I did it on a Mix 2S a few days ago and it didn't take long (although I already had the ADB tooling installed).
Hey guys, I've been having the same problem for a while.
I'm in stock rom, locked bootloader... Tried to update from Miui 10 to 11, and did a factory reset.
But it keeps happening randomly.
Would changing to a custom ROM fix it?
ales_x1 said:
Check the power on/off button.
Click to expand...
Click to collapse
I think it might be a hardware issue...
Could you give more details about what to check?

Categories

Resources