Hi,
I have a Nexus 5 32 GB (not rooted) and updated to the latest android lollipop 5.0.1
However, it started doing random reboots since 2 weeks ago, sometimes when browsing, sometimes when pressing the power button to turn off the screen.
I decided to do a factory reset yesterday. However, the issue is still there.
I've read that a faulty power button can cause this problem? Do you think so? However, the power button is fully responding when I turn on/off the screen...
Thanks for your help.
I would flash the factory image in fastboot to see if that fixes it. Put minimal apps on as it could be an app. If that doesn't fix it then it's probably hardware related
Sent from my Nexus 5 using XDA Free mobile app
I started to have this exact issue just a few days ago. I tried many things to resolve this issue (Including flashing the factory images in fastboot and custom roms with TWRP) all failed. This must be a hardware issue with the power button. I have been using my nexus for over a year now. so I guess I can't file for a warranty claim anymore
Edit:
I found another thread regarding this issue and looks like some users are reporting success with their work arounds!
Sohip said:
I started to have this exact issue just a few days ago. I tried many things to resolve this issue (Including flashing the factory images in fastboot and custom roms with TWRP) all failed. This must be a hardware issue with the power button. I have been using my nexus for over a year now. so I guess I can't file for a warranty claim anymore
Edit:
I found another thread regarding this issue and looks like some users are reporting success with their work arounds!
Click to expand...
Click to collapse
I have the same issue with random reboots. Happens when I press the power button to lock the device or wake it up. Shutdown device prompt appears (like when you hold the button) and right there I know that I can count to 5 and the device will reboot without touching anything.
Please provide the "other thread" you are speaking of. Thanks
I have had this issue, I think. Also interested in which "other thread". However, I thought it was a battery problem (have changed battery myself) so I have calibrated my battery (fully charged then removed batterystats.bin or what it was, can't remember) and haven't had that reboot since.
But I also noticed that before reboot it always brought the power menu.
Sorry that I couldn't reply any sooner...
The work around that actually worked for me for the power and volume (UP) buttons getting stuck is to smack *Softly* the rattling buttons into a table!.
This is a temporary fix of course, and don't held me responsible if you break anything else!.
Here is one of the threads where other people are discussing the same issue.
http://www.reddit.com/r/Nexus5/comments/2rpfuj/nexus_5_broken_power_button_keeps_rebooting/
Good luck!
Related
I have been having odd power button issues since updating to 2.3.4. It is almost like it is getting stuck or something.
Sometimes when I hit the power button to turn off the screen, the screen goes off for half a second then comes back on. This also happens when going from off to on (i.e. flicker on then back off), but it seems rarer.
Sometimes when I hit the home button (and just the home button), it takes a screenshot like I am hitting the button as well even though I am not.
All of this is fixed by just hitting the power button a few times.
Needless to say it is annoying. I thought it might be something mechanical, but I took the case off the back and the issue still occurred. It also seems like the button is clicking then unclicking (i.e. not getting stuck). I had no issues prior to updating to 2.3.4.
Anyone else had this happen or know a fix or workaround?
Yes! I have the same exact problem after the update!!
Glad to see I'm not the only one.
It's very annoying.
My backlight turns on by itself randomly and often if you press the power button to turn the screen off, it goes off then comes back on or flickers on and off. The power button doesnt always turn the screen back on either.
It also gets stuck where I press the home screen and it keeps taking pictures.
HTC better fix this!
Master&Slave™ said:
I have been having odd power button issues since updating to 2.3.4. It is almost like it is getting stuck or something.
Sometimes when I hit the power button to turn off the screen, the screen goes off for half a second then comes back on. This also happens when going from off to on (i.e. flicker on then back off), but it seems rarer.
Sometimes when I hit the home button (and just the home button), it takes a screenshot like I am hitting the button as well even though I am not.
All of this is fixed by just hitting the power button a few times.
Needless to say it is annoying. I thought it might be something mechanical, but I took the case off the back and the issue still occurred. It also seems like the button is clicking then unclicking (i.e. not getting stuck). I had no issues prior to updating to 2.3.4.
Anyone else had this happen or know a fix or workaround?
Click to expand...
Click to collapse
I have the exact same problem too since upgrading! I have disabled the screenshot function in build.prop but that only stops the repeated screenshots part of the problem. The main problem with the power button still persists.
I'm having this too, its come and gone to different extents - pretty sure it was happening a bit before the update though.
I'm worried it is mechanical, I couldn't get it to happen with the back cover off but it could have just been coincidence. I can live with having to press the button again every so often but the screenshot thing annoys the hell out of me!
Since the update I've experienced an issue with my power button as well. Sometimes when I hit the button to turn the screen on, nothing happens. At first I thought it was just me but it happens at least a couple of times a day and never happened before the update.
I don't normally turn my screen off by pressing the power button so I can't report on that. Guess I should count my blessing that the screen shot function is not acting up.
Thanks for posting cause was beginning to think it was just me.
FIX!
I found a fix for this, in your build.prop remove the framework line for screen shots and then go in recovery and whipe cache partition twice as well as dalvic twice!
Cheers!
Master&Slave™ said:
I found a fix for this, in your build.prop remove the framework line for screen shots and then go in recovery and whipe cache partition twice as well as dalvic twice!
Cheers!
Click to expand...
Click to collapse
I've just tried this twice but the problem still persists. Sure the screenshot issue is gone but the powering on and off the display is still intermittent.
Sent from my HTC Sensation Z710e using XDA App
I was having the same problem with the power button and was thinking it was hardware thanks for the heads up..
am I like the only one without this problem >.< lol. lucky me
I have this same problem too, I believe its connected to the screenshots but i don't know how to turn it off easily (how do I get into build prop?)
This is definitely after the update, I had absolutely no problems with the power button prior to the update.
I don't have any power button isues at all on my European Sensation (2.3.4 still S-On yet). Playing around it just for a week. But the Screenshot thing is a feature not a bug!
Just press <power button> + <Home> to take a screenshot. I like it.
I just starting having this issue yesterday too. Thought it was my power button getting stuck but good to see it's not a hardware problem and hopefully HTC fixes this.
Over Achiever said:
I have this same problem too, I believe its connected to the screenshots but i don't know how to turn it off easily (how do I get into build prop?)
This is definitely after the update, I had absolutely no problems with the power button prior to the update.
Click to expand...
Click to collapse
I think you're right. As a test, I used AntTek App Manager to freeze "Scribble" which is also known as com.htc.mysketcher and I haven't had the issue yet. I believe this component is responsible for monitoring for the key combo for taking screenshots. Certainly, after freezing it, the Power+Home combo no longer works for taking screenshots.
JMUT said:
I think you're right. As a test, I used AntTek App Manager to freeze "Scribble" which is also known as com.htc.mysketcher and I haven't had the issue yet. I believe this component is responsible for monitoring for the key combo for taking screenshots. Certainly, after freezing it, the Power+Home combo no longer works for taking screenshots.
Click to expand...
Click to collapse
I have just tried this but I still have the issue. Sometimes the power button won't wake up the screen and sometimes when I power off the screen it only stays off for a second and then lights up again.
I have this issue too, but I don't think it is software related problem.
It is, as the phone sometimes recognize a power button click as 2 clicks (screen goes off and on).
To see what I mean, go to Recovery and try to navigate through menus - when you're clicking power to enter any menu, sometimes you jump back, as if you were clicking "Go back"...
So, if the issue is even in Recovery mode, so it is not software related. I even restored my stock 2.3.3. soft and the issue is still there. I think it's a mechanical defect
EniHS said:
I have this issue too, but I don't think it is software related problem.
It is, as the phone sometimes recognize a power button click as 2 clicks (screen goes off and on).
To see what I mean, go to Recovery and try to navigate through menus - when you're clicking power to enter any menu, sometimes you jump back, as if you were clicking "Go back"...
So, if the issue is even in Recovery mode, so it is not software related. I even restored my stock 2.3.3. soft and the issue is still there. I think it's a mechanical defect
Click to expand...
Click to collapse
I have noticed this too now in recovery.
Same here, I never had this issue before, but now after upgrading to this new 2.3.4, I'm having the same issue .
Sent from my HTC Sensation 4G using xda premium
mike2518 said:
Same here, I never had this issue before, but now after upgrading to this new 2.3.4, I'm having the same issue .
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
The strange thing is, I even downgraded to 2.3.3 and I still have the problem. I have even flashed stock HBOOT and Recovery but the problem remains. I just don't understand it because it certainly wasn't happening before I upgraded.
Add one more person to the screenshot-club. Haven't had any other problems, but sometimes the phone just keeps taking screenshots when I'm pressing the home key. Extremely annoying, but luckily this is usually solved by tapping the power button. Ofc afterwards you have to clean your gallery of useless pictures... Argh!
Sent from my HTC Sensation Z710e using Tapatalk
I use a rooted sensation and I have experienced that same problem on one ROM. If the problem is really that bad, try going the rooted way.
Sent from my Htcclay's SuperLite 4G using xda premium
Hi there, i'm facing a strange problem since two days with my device ( I have stock rom and kernel with 5.0.1 LRX22C , rooted, unlocked and with cwm recovery).
It happens that when i push shutdown button for lock screen, screen shout down, and immediately turn on (in lock screen). So i need to push again shutdown button for switch off screen (sometimes i need to push it multiple times). Then, when i try to switch on screen for unlock device, the shutdown popup appear on my lockscreen, and sometimes device automatically reboot (and sometimes goes on bootloop).
It happen also that if after shutdown popup appear device doesn't reboot, my phone reboot when i'm using it (after few minutes).
I've already try to:
-clean cache
-clean dalvik cache (and it's strange that cwm has this option on nexus 5, that have art)
-factory data reset
I'm excluding (for now) an hardware problem, because this issue doesn't happen always, but randomly during the days.
Could be a lollipop 5.0.1 software issue that someone has already encountered that could be fixed in some ways?
because i'm planning to resale in few months my devices for take a nexus 6, and i don't want sell a device with an hardware problem.
thanks to all
Power button is sometimes getting stuck. Eventually it'll be completely stuck and be held down forever until fixed. A lot of people have had this issue all of a sudden.
Lethargy said:
Power button is sometimes getting stuck. Eventually it'll be completely stuck and be held down forever until fixed. A lot of people have had this issue all of a sudden.
Click to expand...
Click to collapse
So definitely is an hardware problem? because is so strange that this issue happen randomly
giozh said:
So definitely is an hardware problem? because is so strange that this issue happen randomly
Click to expand...
Click to collapse
Yes. Something in the power button mechanism is stuck/broken.
but it's strange. Many people had this problem after lollipop upgrade..
so, if is an hardware problem, i just need to clean the internal switch (esternal button it's not blocked into a strange position or something else), or i need to change entire internal button?
giozh said:
but it's strange. Many people had this problem after lollipop upgrade..
so, if is an hardware problem, i just need to clean the internal switch (esternal button it's not blocked into a strange position or something else), or i need to change entire internal button?
Click to expand...
Click to collapse
Hardware has nothing to do with Lollipop. Might just be that a couple people have had their device for over a year and issues are starting to pop up for them.
Not sure what part of the button is the issue here, haven't had such problems myself.
Hi guys,
I was running Cataclysm/EX last week when my phone started randomly rebooting about 10-20 times a day, often getting stuck in a boot loop. I've since switched to Euphoria, but it only helped to reduce the number of lockups and reboots to about 5-10 a day.
Before I go stock and unroot the phone, I wanted to know if there are any tools or terminal commands that could help me track down the issue. Running cat /proc/last_kmsg just gives me a wdog_reset as my last reboot reason.
Many thanks!
Sounds like a faulty power button to me unfortunately.
Flash stock firmware with fastboot, if you can. If it reboots in the bootloader, or recovery, it's definitely the power button... And flashing could be dangerous, since it could reboot half way.
But a clean flash of a few roms, and it's the same with all... Sounds like power button for sure.
Quite a common issue.
Thanks Darth,
Would a faulty power button give a watchdog reset error on last_kmsg though? Seems like it thinks some software is hanging before resetting the phone.
To your point, I haven't had a reboot in about 12 hours, so perhaps the random nature of the issue points to the power button.
Do you know of any guides to fix the issue? I've opened up phones before so would at least give it a shot.
doron07 said:
Thanks Darth,
Would a faulty power button give a watchdog reset error on last_kmsg though? Seems like it thinks some software is hanging before resetting the phone.
To your point, I haven't had a reboot in about 12 hours, so perhaps the random nature of the issue points to the power button.
Do you know of any guides to fix the issue? I've opened up phones before so would at least give it a shot.
Click to expand...
Click to collapse
Not sure about the error. Sorry.
As far as checking out the button, just google "nexus 5 power button stuck", you'll find lots on it. Throw in "xda" in your search for results from here.
If it does it after flashing the stock firmware and no other apps.... It has to be something hardware related, power button or something else anyway.
I'd try that first.
I've never played with one myself, sorry. ?
Bought a Nexus 5 about 6 months ago USED. It has been amazing. I got the latest OTA a week ago or so, not sure if that has anything to do with current issues.
About 2 days ago started randomly restarting. Today, it shut down and has been in continuous loop restarting. I see "Google" and maybe even the boot dots loading, then it is off. Three seconds later, starts again and repeats. Never makes it all the way into Android system. I let it sit for a while and when I pick it up, without touching any buttons, it repeats all of this. I suppose it is probably dead in general, but I don't know. Do you guys have any ideas? Again, I bought it used and from a ma/pap store who said they buy 100 in bulk, which made me skeptical, but they also had a 60 day guarantee and it was amazing the first 60 days and even after. It has been error free for 6 months, so I don't know if this is just a random issue or if the previous owner dropped it in a lake and I got lucky, or what. FWIW the damn thing has been in a case and never dropped, so it isn't anything that I have done I don't think. Thanks for any help.
edit: never rooted, never messed with, always been stock
Another user reported some instability since the last OTA update.
Flashing the full factory images did the trick.
a friend of mine gave me his nexus 5 to repair and its doing something similar. He had ir rooted and on latest 5.1.1 (i think). Either way, he said it was randomly locking up and rebooting. When i got it it had the red blinking light when plugged so i got a new battery. That got fixed but then the constant bootloop showed itself. I flashed TWRP (many versions, 2.6.3.1; 2.7.1.1; 2.8.7.1; the one that worked best was 2.7.1.1). So, once in twrp wiped, pushed cm 12 snapshot, flashed it, pushed gapps, falshed, pushe supersu flashed. Started the system. That precise order of things (ie: pushing flashing, then pushing something new and flashing it) was what gave me best results to actually boot up at least once. Once booted up and logging in and everything to cm i had some sort of stability (even rebooting and powering off) but i think that everything went wrong when i plugged the phone to the computer and it was back to bootloops and not even getting to the recovery. Flashed everything again. Didnt work. Had to leave the phone sit for a while (without the back casing) before trying again, in order, before getting any success. Im starting to think of ovrheating but it doesnt even get that hot...
Dunno if you guys have any ideas on this. Or if i can give you mor details to help us out.
Regards!
Looks like I'm having a similar problem to what is described here, as well as http://forum.xda-developers.com/google-nexus-5/help/bootlooped-dont-how-to-enable-debugging-t3215951
I've had one of my Nexus 5 phones running OmniROM 5.1.1 for some time now, very stably. After trying out the Marshmallow preview and going back to that ROM, I started having spontaneous hard reboots and hard crashes. The phone would often boot loop before even getting to the OmniROM boot animation. It was also very recalcitrant about entering and staying in the boot loader, rebooting spontaneously shortly after rendering the boot loader screen. I was occasionally able to "grab" control long enough to get it to boot into TWRP, from which a boot to Android seemed to usually get it out of the loop and into running Android.
I've flashed back the boot loader and baseband from factory-stock 5.1.1 LMY48M (HHZ12h and 2.0.50.2.26) using the flash-base.sh script from a freshly downloaded and extracted hammerhead-lmy48m. Things appeared to be OK last evening and this morning, but things got worse today.
Now the phone is in a state where it is not responsive to the power button when unplugged. I can hold it down for 30 seconds with no response.
If I plug in USB, it spontaneously starts rebooting, not showing more than about two seconds of the Google boot loader screen. If I hold the down-volume button, I can get the boot-loader screen, but no matter how fast I try to be, I can't select anything more than "Restart bootloader" (or "Power off") option before it spontaneously reboots (to boot loader).
As far as I know, the battery had a significant charge before this started happening.
I see the same behavior if the phone is connected to a USB charging source, rather than a USB port.
I've tried pulling the SIM, but that doesn't change the behavior.
adb wait-for-device never returns, so poking it over adb doesn't seem to be an option.
fastboot devices also doesn't see the phone, for the brief time the boot loader is running.
Any suggestions on how to get this into the boot loader so I can at least re-flash it?
Nexus 5 D820(E) 32 GB
Edit:
WaxLarry said:
In my opinion your problems seems power button's related.
Click to expand...
Click to collapse
Trying to see how I can "clean" or "clear" the power button now.
Edit:
Paul22000 said:
This morning my Nexus 5 was turned off all of a sudden after not having used it for 20-30 minutes. I held the power button and nothing. I plugged it into power and the "Google" screen appeared. It then went into a reboot loop on and off, on and off, on and off. I held the Volume Buttons and it went into fastboot, but then boot looped out again and again. Searching on Google yielded that this was indeed a common problem. [...]
Click to expand...
Click to collapse
Edit: Repeatedly pressing the power button seems to have temporarily allowed a boot to Android.
In retrospect, I had noticed over the last few days that the phone didn't seem to respond properly to the power button, either "ignoring" it, or when a second press got things started, it would unexpectedly come up with the long-press-volume menu.
One link on how to replace the power switch yourself is http://protyposis.net/blog/replacing-the-nexus-5-power-button/
Ok @jeffsf keep going on this thread. I had the same damn experience, that ended with RMA. LG said that the problem is related to some tension change in the power button. After the RMA I used the phone totally stock and never had a problem. Two months ago I switched to blu_spark kernel and some weeks after i noticed some problem. When I pressed the button to lock the screen, phone locked itself and then screen turned on, sometimes showing the shutdown option. So i understood that something was happening to the power button. I tried to overvolt with a +5mV on general offset and since then i never had problem. If you can enter recovery or bootloader i suggest you to flash some kernel with volt change support and then overvolt the general offset... and keep finger crossed
jeffsf said:
Looks like I'm having a similar problem to what is described here, as well as http://forum.xda-developers.com/google-nexus-5/help/bootlooped-dont-how-to-enable-debugging-t3215951
I've had one of my Nexus 5 phones running OmniROM 5.1.1 for some time now, very stably. After trying out the Marshmallow preview and going back to that ROM, I started having spontaneous hard reboots and hard crashes. The phone would often boot loop before even getting to the OmniROM boot animation. It was also very recalcitrant about entering and staying in the boot loader, rebooting spontaneously shortly after rendering the boot loader screen. I was occasionally able to "grab" control long enough to get it to boot into TWRP, from which a boot to Android seemed to usually get it out of the loop and into running Android.
I've flashed back the boot loader and baseband from factory-stock 5.1.1 LMY48M (HHZ12h and 2.0.50.2.26) using the flash-base.sh script from a freshly downloaded and extracted hammerhead-lmy48m. Things appeared to be OK last evening and this morning, but things got worse today.
Now the phone is in a state where it is not responsive to the power button when unplugged. I can hold it down for 30 seconds with no response.
If I plug in USB, it spontaneously starts rebooting, not showing more than about two seconds of the Google boot loader screen. If I hold the down-volume button, I can get the boot-loader screen, but no matter how fast I try to be, I can't select anything more than "Restart bootloader" (or "Power off") option before it spontaneously reboots (to boot loader).
As far as I know, the battery had a significant charge before this started happening.
I see the same behavior if the phone is connected to a USB charging source, rather than a USB port.
I've tried pulling the SIM, but that doesn't change the behavior.
adb wait-for-device never returns, so poking it over adb doesn't seem to be an option.
fastboot devices also doesn't see the phone, for the brief time the boot loader is running.
Any suggestions on how to get this into the boot loader so I can at least re-flash it?
Nexus 5 D820(E) 32 GB
Edit:
Trying to see how I can "clean" or "clear" the power button now.
Edit:
Edit: Repeatedly pressing the power button seems to have temporarily allowed a boot to Android.
In retrospect, I had noticed over the last few days that the phone didn't seem to respond properly to the power button, either "ignoring" it, or when a second press got things started, it would unexpectedly come up with the long-press-volume menu.
One link on how to replace the power switch yourself is http://protyposis.net/blog/replacing-the-nexus-5-power-button/
Click to expand...
Click to collapse
I got a notification for this post since you quoted me. I'm not sure if you're having the same problem but I'll tell you what happened to me, just in case. I called T-Mobile and they referred me to the nearest 3rd party phone repair shop. I went there and after an evaluation, the repairman told me the power button on my phone was indeed broken. They replaced it for $55.
The story doesn't end there though. I took my phone home and a few hours later I tried to use bluetooth and it didn't work. I took it back and found out that unfortunately, when the guy replaced the power button, he inadvertently broke the bluetooth. There's no way to fix bluetooth without replacing the motherboard entirely, which would cost $200. I'd rather buy a new phone at that point since my Nexus 5 was getting old. He refunded me, which was nice. At least the power button worked so I could use my phone. Bluetooth isn't as valuable as being able to you know, turn on the phone, so at least it was a net gain.
After that, I purchased a Nexus 6 and rooted it so I could use double-tap-to-wake (along with the automatic screen on when you pick up the Nexus 6). I also use the following app in order to turn off the screen by swiping up from the home button (I don't care about losing the shortcut to Google Now): Screen Off and Lock
I can now literally go weeks without using the power button on my Nexus 6. (I literally only use it when tap to wake sometimes becomes unresponsive which is rare.)
Bottom line: I will never buy another phone without tap to wake functionality! :good:
A local repair shop here indicated that one sometimes does changing the power switch resolve the issue. They have seen situations where the issue appears to be one of the power-management ICs. Just something to be aware of when examining the potential cost of a repair and who you would have do the work.
I'm a serial lurker here and hate to ask for help, but want to reach out (and finally start hitting thanks).
My N5 was on MMB29S 6.0.1, SuperSU version 2.65 for root, xposed v79 (gravitybox, APM+, snapprefs), and ran perfectly fine up until a few weeks ago when I started having issues. Apps would sometimes FC, and (not always right after) system would hang and then reset. Sometimes the screen would go black but notification light still would blink.
Upon reset, it would either (a) get stuck at google screen and bootloop or (b) get stuck at some point during the boot animation. If the phone did start, it would usually work for a variable amount of time - minutes, hours, but usually not more than a day. Other times, the phone simply would not start and required a slowly increasing amount of time to boot while holding down the power button, sometimes not even booting at all. The phone would sometimes be unresponsive to holding the power button for up to 12 hours before the phone booted up again. Not saying I help the power button that long, but tried frequently over that period of time.
Over the past few days I've taken to troubleshooting in the ways I could think of and what I've read here on xda (I can link to any of the threads if you are curious) and the rest of the web. I started by disabling xposed, restoring stock boot image and removing root, and have since flashed completely to stock MMB29V and have followed the advice of @audit13 to even flash the userdata.img file and perform a factory wipe before booting the phone for the first time.
Nothing works. Even after being bone stock now there are still random resets, with the power button having to be held down for quite some time to power back on (if at all). The only difference is that it hasn't been getting stuck on the boot animation when it does power on.
I'm a bit sad, and realizing that this is probably the end of the line for my venerable Nexus 5, but any help/suggestions are welcome. Thank you in advance!
Download the Nexus Root Toolkit for your computer to try to restore your Nexus.
Could be a power button issue that's causing the resets? Have you tried removing the motherboard and quickly pressing and releasing the power button several times in a row using more pressure than normal?
audit13 said:
Could be a power button issue that's causing the resets? Have you tried removing the motherboard and quickly pressing and releasing the power button several times in a row using more pressure than normal?
Click to expand...
Click to collapse
I have yet to try that, but will try that in the next couple days. Might not get to it tomorrow as I have an upcoming exam.
I'm not completely sure if that's it though since the system seems to hang/freeze before powering down, but I can give it a shot. Thank you for the idea!
FelipeRodrigo said:
Download the Nexus Root Toolkit for your computer to try to restore your Nexus.
Click to expand...
Click to collapse
As a last resort I could try that -- how do you think that would solve my issue? Thank you!
Maybe a battery problem? I'm just guessing at the different things that may cause a boot problem or resets.