[Q] Black screen while calling - ONE Q&A, Help & Troubleshooting

I have OPO with CM12 nightly firmware.
Problem appeared also in CM11S, CM11 nightly
When in call screen turns black and i can't turn it on.
So if i accidently press to call to wrong person, i cant cancell call.
Found temporary fix: swipe over proximity sensor, then press Power button, and it will turn on in couple seconds.
But it doen't work always.

Hello, fréquent problem when you put a screen protector too near the proximity sensor....
Use Proximity Sensor Finder on play store to test it.
If you see 0.0cm every time remove your protector

xTremePower said:
Hello, fréquent problem when you put a screen protector too near the proximity sensor....
Use Proximity Sensor Finder on play store to test it.
If you see 0.0cm every time remove your protector
Click to expand...
Click to collapse
Hello,
i see 0.0cm every time, but i have no any screen protector or case, its "as bought"
The "sensor last covered" timer resets every time when i SWYPE the green area (dynamic), not over black something near camera, not when i just put my finger there and thats weird.

The issue is modem. Flash the Alpha modem and it will fix the issue. (I'm too lazy to link but just search and you'll find it)

problem solved with flashing CM11s with full wipe including userdata_64G.img
thanks

Related

[Q] samsung focus 7 - reset proximity sensor

how do i calibrate proximity sensor from the diagnostic menu. for samsung focus.
Basically my phones screen goes blank when i make a call and I have put my thumb on the proximity sensor to "wake" it up. I was reading somewhere that this could be "fixed" by resetting proximity sensor through diagnoistic menu. but i couldnt figure out how
Actually, the same thing happens on my Optimus 7. When I make a call, the screen goes blank, unless I have Bluetooth or headset attached. It takes a few seconds, or as you described a hand wave over the proximity sensor to bring back the screen.
Dunno if you got this answered but...
From the Diagnosis keypad, type *#0*#
Then tap toe Proximity button.
Issue with proximity sensor in Samsung focus sgh i917
I have the same problem. My LED screen broke recently and replaced it.
It looks like after the screen replacement, the phone's proximity sensor is always in detected mode [in the diag]. So when ever a phone is made or answered the LED screen goes blank disabling all functionality till the other person disconnects.
I ran the diag but it doesn't give me an option to calibrate the sensor. I tried to install the latest diag tool too but same results. There is only one button, "EXIT".
The diagnostic app version is .0628
OS version is 7.10.7720.68
Please help.
kiran.adoor said:
I have the same problem. My LED screen broke recently and replaced it.
It looks like after the screen replacement, the phone's proximity sensor is always in detected mode [in the diag]. So when ever a phone is made or answered the LED screen goes blank disabling all functionality till the other person disconnects.
I ran the diag but it doesn't give me an option to calibrate the sensor. I tried to install the latest diag tool too but same results. There is only one button, "EXIT".
The diagnostic app version is .0628
OS version is 7.10.7720.68
Please help.
Click to expand...
Click to collapse
Look on here for version .0109 or newer of the diag tool
Sent from my SGH-i917 using XDA Windows Phone 7 App
Help has arrived
kiran.adoor said:
I have the same problem. My LED screen broke recently and replaced it.
It looks like after the screen replacement, the phone's proximity sensor is always in detected mode [in the diag]. So when ever a phone is made or answered the LED screen goes blank disabling all functionality till the other person disconnects.
I ran the diag but it doesn't give me an option to calibrate the sensor. I tried to install the latest diag tool too but same results. There is only one button, "EXIT".
The diagnostic app version is .0628
OS version is 7.10.7720.68
Please help.
Click to expand...
Click to collapse
I know exactly how to fix your problem. I had the same issue! I replaced my Samsung Focus's LED screen, and exactly the same problem as yours! I tried everything here, but didn't work. I finally found the solution. When you take the old screen off your phone, there is 3M tape (black) between the two little sensor. That rips off with the old screen when you take it off. The one sensor shoots infra-red, which should not be detected by the sensor right next to it. so, when that black glue is not there, it senses it and shots the screen off. So, what i did, i took a tinny piece of sticky black rubber from that stuff that you fill the whole in your car tire when it's punctured, the tire fix kit, and put it between the two sensors, below the screen of course, and to my amazement, it now works!
try it and let me know if it worked! Make sure though that you don't cover the sensors with it. I'm sure it will work. hope you haven't spend more money to fix it and that I'm not too late to give you the solution.
Later!

[Q] Proximity sensor troubles, can it be disabled?

Lately, my proximity sensor has been giving me trouble - at least, I think it's the proximity sensor. The symptoms:
1) I can't unlock the phone unless there is enough ambient light. Generally not a problem, but a little inconvenient.
2) As soon as I start a call, the screen goes black and will not turn back on no matter what, making it impossible to bring up the dialpad or hang up. I've enabled the "power button to hang up" setting, but it doesn't seem to be doing anything. The only way to end a call is to wait for the other side to hang up or remove the battery. The former is fine if I'm actually talking to a person, but if I get into an auto-attendant tree I'm screwed. It happens regardless of whether I'm holding the phone to my face or not. Flat on a table, same behavior.
The phone is rooted, are there any apps or things I can do to verify that it's the proximity sensor? Is there any way to just disable the proximity sensor in software?
Use the hidden menu (3845#*850#) and go into device test.
There is a proximity sensor test there. As you move your hand near the sensor it wall say near and as you move it away it will give you a light reading.
Thanks - the top always says "Proximity: NEAR". The bottom one says "Light: off" If I wave my hand hear the sensor, it turns blue and give me a reading hovering around 10. Closer to the phone and it's red and gives me a lower reading. Holding my finger on the phone, completely blocking the sensor, gives me the "Light: off" reading again.
I'm not quite sure what to make of that.
I've had similar problems with my international version G3. Both times I have had to take off the back cover, remove the various screws around the top half of the phone, pull off the plastic casing, and then use compressed air to spray out the area around the proximity sensor. After this the phone works fine for a month or so.
Somehow dust seems to be getting into the phone quite easily. I'm wondering if the area around the speaker grill is not fully sealed.
I finally took the time to disassemble my phone and sure enough, the proximity sensor was filthy. A couple seconds with a can of compressed air and things seem to be back to normal.
Thanks!
I have a lg g stylo the sensor is so sensitive .. I wave my hand over my phone and the screen goes black I am trying to figure out how to turn it off ..
eriqjaffe said:
Lately, my proximity sensor has been giving me trouble - at least, I think it's the proximity sensor. The symptoms:
1) I can't unlock the phone unless there is enough ambient light. Generally not a problem, but a little inconvenient.
2) As soon as I start a call, the screen goes black and will not turn back on no matter what, making it impossible to bring up the dialpad or hang up. I've enabled the "power button to hang up" setting, but it doesn't seem to be doing anything. The only way to end a call is to wait for the other side to hang up or remove the battery. The former is fine if I'm actually talking to a person, but if I get into an auto-attendant tree I'm screwed. It happens regardless of whether I'm holding the phone to my face or not. Flat on a table, same behavior.
The phone is rooted, are there any apps or things I can do to verify that it's the proximity sensor? Is there any way to just disable the proximity sensor in software?
Click to expand...
Click to collapse
If it does become a problem there is an exposed module just for diabling prox sensor
Proximity Sensor Issue Solved
Just opened the Mobile yesterday night, and after a little hectic; i had managed to clean the dust from board sensors.
Working Perfect now, like a charm !

Sensor problem while calling

Hi,
When we made a call or receive, the screen goes black while we take to our ears.
But, my phone is still black after taking away from ears while in conversation. I have to swipe the sensor area to have a visible screen.
Do i have to replace the sensor or just have to adjust the sensor ?
Hi if you have an EU version the light and proxymity sensor was directly on board...hard to replace...solution for you and others are changing back glue because if you pres top of back glass near the camera the sensors are working....back cover glue wont stick and thats the issue or if somebody replace the lcd there are another issue because the board is too far from front glas and the sensors are not working good...there is a solution uv filter sticker on glas..
Hello,
It is a problem for all Xperia Z# lineup.
The proximity sensor tends to be too far from the glass after some time.
If you have root and Xposed, you can install Sensor Disabler and then mockup the value of the first proximity sensor to 5cm and the second to 0cm. This way, the screen will not go black when calling (it will after a short time but won't be blocked by the sensor so you can re-light it by pressing start button or volume buttons).
If you don't have root :
- go to settings => accessibility and tick "end call with start button" (or something like this)
- Or use headphones !
If you are stuck on black screen, your can force with your fingers on the top right corner of the Xperia Z5 (where the sensor is) to make it work shortly. Or you can press start button + volume up button to reboot.
I hope this will help you !
Alex
lol my xperia z5 had exact problem and gues what happend with my mothers z5 LFMAO same sensor OMG what the hell is wrong with Sony...also i always got white dots on the screen after more then a year of usage...no wonder i dont buy Sony phones anymore...my last one was XZ and this one also had bright dots on screen but this time its red color and it can be seen on black background...also xperias overheats very fast and then works slowly after and so on...i can clearly say that after xperia z2 every Sony phone is rubbish and made with poor quality PERIOD
Same problem since I have my Z5. It happens only sometimes and when I clean the sensor (also only with my finger during a phone call) it works again.
Maybe its because of some application which use proximity sensor. Did u install any notification or screen wake app ?
asgz said:
Maybe its because of some application which use proximity sensor. Did u install any notification or screen wake app ?
Click to expand...
Click to collapse
we can asure u that it is a hardware problem.i for example had a two xperias z5 took it to waranty and they fixed the sensor...the other z5 sensor broke 1 week before waranty but my brother couldnt find documents and we didnt send to reapir then...so it is definetly not a software issue....2x xperia z5 2x same issue LOL
Its a sensor problem, the sensor is weak.
arunkumarunicorn said:
Hi,
When we made a call or receive, the screen goes black while we take to our ears.
But, my phone is still black after taking away from ears while in conversation. I have to swipe the sensor area to have a visible screen.
Do i have to replace the sensor or just have to adjust the sensor ?
Click to expand...
Click to collapse
Check your tempered glass.. The tempered glass must have an opening on the proximity sensor location.
It doesn't have a tempered glass...
This app fixes that issue (root only) :
https://play.google.com/store/apps/details?id=com.vrognaas.proximityfix
alex061 said:
Hello,
It is a problem for all Xperia Z# lineup.
The proximity sensor tends to be too far from the glass after some time.
If you have root and Xposed, you can install Sensor Disabler and then mockup the value of the first proximity sensor to 5cm and the second to 0cm. This way, the screen will not go black when calling (it will after a short time but won't be blocked by the sensor so you can re-light it by pressing start button or volume buttons).
If you don't have root :
- go to settings => accessibility and tick "end call with start button" (or something like this)
- Or use headphones !
If you are stuck on black screen, your can force with your fingers on the top right corner of the Xperia Z5 (where the sensor is) to make it work shortly. Or you can press start button + volume up button to reboot.
I hope this will help you !
Alex
Click to expand...
Click to collapse
Xposed module works. Thanks..
Edit: This xposed module or any other app is not exact solution.
I've solved my problem with removing to screen protector.
There 're dirt accumulation when use to screen protector.

[FIX] Proximity Sensor stuck fix.

Solution on 2nd post.
Hi.
Lately I'm having problems with proximity sensor.
1. During phone calls, after getting phone to my ear, screen turns off and that's fine, but after ending the call screen never wakes up. I have to press the Power button to wake up the screen.
2. After pressing the power button, screen turns off and AOD screen shows up, that's ok, but after putting it to pocket or after covering the proximity sensor with hand and taking it off the AOD screen doesn't show up. It's black screen always. I have to wake up the phone and off for AOD screen to show up.
I was testing the proximity sensor with different testing apps and it is recognizing near proximity but it never recognize that there is nothing near anymore. Ex.: during testing I cover the proximity with hand and it is recognizing it, but when I take my hand off, proximity sensor is still saying there is something near.
Problems started some time ago occasionally but since yesterday it always like that. It started on Android 10. Downgraded to 9 (ver 1.9 from zte de site) and it was ok for 2 weeks like. Yet it started to get stuck for good, even upgrading back to Android 10 (v 2.4) didn't help.
I looked where the sensor is, left side from earpiece and I swear I could see some dust under the glass, but since the phone is waterproof (IP68) how there could be any dust inside? I was shaking the phone to get rid of the dust from the proximity sensor to no avail, sensor is still stuck.
No glass protector applied, no any cover.
What do you guys think? Should I get RMA for it? Or s there anything can be done? Anyone else having these problems?
FIX for proximity sensor getting stuck/not working properly
Found fix by myself.
Proximity sensor in my case got some dust in it or it de-calibrated itself. If proximity sensor is broken on hardware level, probably this solution won't work. Yet, you are free to try it anyway.
If your proximity sensor de-calibrated somehow or got dust on it and it is misbehaving, do the following:
1. Go to Phone app, enter:
Code:
*983*673636#
to enable EMODE (self-testing app), toast info about enabling EMODE will be shown,
2. In the Phone app enter:
Code:
*983*0#
to start the EMODE, menu for various test will be shown,
3. Go to SENSOR TEST
4. Cover the proximity sensor with your hand ? (upper side of the phone ), test will say something like PASS in green color),
5. Swipe to the bottom of the menu, place your phone flat on the table in not so bright environment and hit CALIBRATE.
6. Your sensors are now re-calibrated and proximity sensor will work like new, even if it is dusted.
7. If you want to disable EMODE, go back to Phone app and enter
Code:
*983*2567336#
but refrain from doing so, if you want to run EMODE again in case of any of sensors misbehaving again and wanting to recalibrate later.
That's it, my proximity sensor is working again like new.
Sidenote: if there is dust inside the phone, phone is not so waterproof (IP68) after all. Just be careful with water with it
mancom said:
FIX for proximity sensor getting stuck/not working properly
Found fix by myself.
Proximity sensor in my case got some dust in it or it de-calibrated itself. If proximity sensor is broken on hardware level, probably this solution won't work. Yet, you are free to try it anyway.
If your proximity sensor de-calibrated somehow or got dust on it and it is misbehaving, do the following:
1. Go to Phone app, enter:
Code:
*983*673636#
to enable EMODE (self-testing app), toast info about enabling EMODE will be shown,
2. In the Phone app enter:
Code:
*983*0#
to start the EMODE, menu for various test will be shown,
3. Go to SENSOR TEST
4. Cover the proximity sensor with your hand ? (upper side of the phone ), test will say something like PASS in green color),
5. Swipe to the bottom of the menu, place your phone flat on the table in not so bright environment and hit CALIBRATE.
6. Your sensors are now re-calibrated and proximity sensor will work like new, even if it is dusted.
7. If you want to disable EMODE, go back to Phone app and enter
Code:
*983*2567336#
but refrain from doing so, if you want to run EMODE again in case of any of sensors misbehaving again and wanting to recalibrate later.
That's it, my proximity sensor is working again like new.
Sidenote: if there is dust inside the phone, phone is not so waterproof (IP68) after all. Just be careful with water with it
Click to expand...
Click to collapse
Hey! I have the same problem with the proximity sensor and even though I did the same that you say, nothing changed.
Do you any other solution?
CharlyNews said:
Hey! I have the same problem with the proximity sensor and even though I did the same that you say, nothing changed.
Do you any other solution?
Click to expand...
Click to collapse
Sorry to hear that. I have no other solution. Take it to service center.

Proximity sensor

Good morning, i have a Note 20 Ultra exynos version and when i test the proximity sensor i have no response. It's possible ??
Thanks
yes, it is implemented differently. it works fine with apps that support it
What do you mean by "test"?
When you're on a phone call it should turn off the screen if you cover the sensor.
No if i cover the entire note the screen is always on.
trismet said:
No if i cover the entire note the screen is always on.
Click to expand...
Click to collapse
Using the mic not in speaker phone mode?
If so it sounds like it's not working... phone screen should go dark when it's against your face on a call.
Try clearing the system cache on the boot menu, this may fix it.
Try it in safe mode for the off chance a 3rd party is the cause.
When i try with a call it seems to work but after two or three attempts the screen remain on also if i close the cover..
trismet said:
No if i cover the entire note the screen is always on.
Click to expand...
Click to collapse
trismet said:
When i try with a call it seems to work but after two or three attempts the screen remain on also if i close the cover..
Click to expand...
Click to collapse
Not sure but that sounds like software.
You said cover as in a wallet case?
There may be a setting for that but if so I have no clue.
Doesn't sound like a normal operation unless it's a Samsung case and it's suppose to do that.
Don't think there's even a visible specific system apk for it. You could try clearing the Android Systems cache maybe data too but that may cause more trouble with lost settings... and end up worse off for the trouble.
On the note 10+ a small faint blinking circle is visible about a quarter inch to the right of the front cam cut out when the proximity sensor is active. Not flashing, not active.
If that helps you any...
Note: if it's active during a call and I trip it 2-4 times with a second or two spacing, the screen will remain off until I turn it back on.
This is normal operation.
Ok thaks a lot for your explanation..
I'm having the same issue which started today. Every time I put the phone up to my ear to place/ receive calls the proximity sensor isn't working and I'm pressing all random buttons accidentally with my cheek. I've turned my phone on and off to try to get it to work and no dice. It was working fine before today so I'm not sure what happened. I didn't drop my phone or anything. A google search showed this has been a problem since the S10 when Samsung embedded the sensor under the screen and dropped to turn on/ off this feature under call settings.
Advice anyone?
Try in safe mode. If it works there it's most likely a 3rd party app.
Was -anything- updated or just installed?
Did you change any settings?
Try a "hard" reboot and clear System Cache in boot menu.
Clear Android Systems cache.
blackhawk said:
Try a "hard" reboot and clear System Cache in boot menu.
Clear Android Systems cache.
Click to expand...
Click to collapse
Is a hard reboot restoring everything to factory settings? If not can you provide me the steps I need to complete to get there and If I need to back up everything and how to go about doing that? I'm a novice who's learning everyday so I appreciate your patience
dj24 said:
Is a hard reboot restoring everything to factory settings? If not can you provide me the steps I need to complete to get there and If I need to back up everything and how to go about doing that? I'm a novice who's learning everyday so I appreciate your patience
Click to expand...
Click to collapse
No! Not a hard reset!
Hard reboot simulates pulling the battery...
I think I got it to work again. Hard reboot I guess according to google is pressing the “Volume down” and Power / lock key for 10 to 20 seconds bypassing the options shown on the screen until the phone turns off by itself. I then pressed the volume up key and the power/ lock key until the android recovery menu came up on the screen. I then chose "wipe cache Partition" and rebooted the phone after that.
It seems to be working again and hope this helps anyone who starts encountering this problem like I did.
dj24 said:
Is a hard reboot restoring everything to factory settings? If not can you provide me the steps I need to complete to get there and If I need to back up everything and how to go about doing that? I'm a novice who's learning everyday so I appreciate your patience
Click to expand...
Click to collapse
dj24 said:
I think I got it to work again. Hard reboot I guess according to google is pressing the “Volume down” and Power / lock key for 10 to 20 seconds bypassing the options shown on the screen until the phone turns off by itself. I then pressed the volume up key and the power/ lock key until the android recovery menu came up on the screen. I then chose "wipe cache Partition" and rebooted the phone after that.
It seems to be working again and hope this helps anyone who starts encountering this problem like I did.
Click to expand...
Click to collapse
Clearing the System cache can fix a lot of Android voodoo gremlins. I clear mine regularly or if the Android is acting erratically.
Hello
I am the owner of a Note 20 Ultra starting today.
I previously had a Note 10 Plus, where the proximity sensor showed as a blinking white light near the front camera.
At Note 20 Ultra there is no sign of its presence, no blinking light. Is this normal? Can the real owners check and confirm?
I also checked with secret codes:
Using *#0*# and selecting Sensor opens a menu where I cant find any proximity sensor
Using *#77692# opens a window with proximity and light sensor; for proximity sensor I turn on and wave my hand over the front camera area, it vibrates and turns display green each time, but after several attempts (7-8) it stops working.
So, is this normal? It has a new algorithm or type of sensor?
Please check and confirm.
Thank you
ionutdicu said:
Hello
I am the owner of a Note 20 Ultra starting today.
I previously had a Note 10 Plus, where the proximity sensor showed as a blinking white light near the front camera.
At Note 20 Ultra there is no sign of its presence, no blinking light. Is this normal? Can the real owners check and confirm?
I also checked with secret codes:
Using *#0*# and selecting Sensor opens a menu where I cant find any proximity sensor
Using *#77692# opens a window with proximity and light sensor; for proximity sensor I turn on and wave my hand over the front camera area, it vibrates and turns display green each time, but after several attempts (7-8) it stops working.
So, is this normal? It has a new algorithm or type of sensor?
Please check and confirm.
Thank you
Click to expand...
Click to collapse
Its possible that there is no sensor, I have not done any research on this but it is possible to use front camera as proximity sensor. It would mean that the function would activate when you are on call and not on loudspeaker, it should not be tough to implement.
It has a discreet proximity sensor...
https://us.community.samsung.com/t5...ingerprint-and-proximity-sensors/td-p/1394254
blackhawk said:
It has a discreet proximity sensor...
https://us.community.samsung.com/t5...ingerprint-and-proximity-sensors/td-p/1394254
Click to expand...
Click to collapse
I have seen this article but it is useful only to locate the proximity sensor. But regarding how it is actually working, there are no details.
I was expecting something similar with Note 10 Plus but there was no blinking led/pixel to be found when having a call.
And honestly, I am not very impressed with its functioning. When using phone on left ear especially it skips activating many times.
Also, during a call (normally not on speaker), when I cover the top of the phone with my hand, the screen does not go black instantly (I must keep it covered about 3-4 seconds) but if I puck up the phone to my ear it seems to activate, which makes me think it has an algorythm that includes other sensors like gyroscope. Or maybe my proximity sensor is faulty... but as I said, if I test it with proper code, it seems to be present and work.... Which makes me thing it is a software problem.
So, I come back to my previous details and kindly ask other Note 20 Ultra users to replicate similar behaviour.
Thank you
My note 20 Ultra sensor works fine if the speaker is off. Turn the speaker on and the proximity sensor is disabled.
Try using this code in dialer.
*#77692# and then turn proximity sensor on and put hand over top part if it lits up green then it's working as it should. But if it remains white and nothing happens then there is an issue with sensor.
Skickat från min SM-N986B via Tapatalk

Categories

Resources