[Q] Problems with mobile data - ONE Q&A, Help & Troubleshooting

Hello,
I am a happy user of the OnePlus One phone. Everything works really well, except mobile data works in a funny way.
Whenever i am on wi-fi, it all works well. But when I turn mobile data on, it only loads several apps like whatsapp, viber, instagram, facebook messenger and I guess thats it. Google Chrome doesnt load, facebook app doesnt load at all and all other apps dont load. I thought it might have been a SIM-card problem, however today i received a new one - no change. Any ideas how to fix this? Thanks in advance

Leenas said:
Hello,
I am a happy user of the OnePlus One phone. Everything works really well, except mobile data works in a funny way.
Whenever i am on wi-fi, it all works well. But when I turn mobile data on, it only loads several apps like whatsapp, viber, instagram, facebook messenger and I guess thats it. Google Chrome doesnt load, facebook app doesnt load at all and all other apps dont load. I thought it might have been a SIM-card problem, however today i received a new one - no change. Any ideas how to fix this? Thanks in advance
Click to expand...
Click to collapse
Location, rom, baseband, carrier?
Also.... Bro, do you even APN?

TigerDNA said:
Location, rom, baseband, carrier?
Also.... Bro, do you even APN?
Click to expand...
Click to collapse
Hey, I am not good in all this mobile thingy stuff, but i've checked apn its all correct. My carrier is TELE2. I currently reside in Lithuania(oneplus does not ship to lithuania, i've got the phone when i lived in Denmark) but my friend also did this and his phone works well. Whenever i want to order internet settings from the carrier via sms, i get a reply that "your phone has no mobile data function, please buy a new phone''
i havent touched anything so its cyanogenmod, everything as it was in the box.

Related

so far I haven't seen a Touch Pro that will show webpages!

Been thinking about getting a Touch Pro but my buddy has a Fuze and it won't show web pages in Opera or IE. It gives an error exactly like what this guy is experiencing, http://www.htcwiki.com/thread/2214127/HTC+Fuze+Internet+fails+6-12+hours+after+soft+reset?t=anon
I went to the AT&T store and both of the display models do the same thing. Went to the Sprint store and there display model does the same thing! The Touch Diamond sitting next to the Touch Pro at the Sprint store worked just fine. I tried the trick that apparently worked for some people in that thread on my buddies phone of holding down the hangup/disconnect button for 3+ seconds, the little colorful spinny ball comes on screen and then goes away but still can't get to the internet, same error. Same thing with the phone in the Sprint store.
What gives? How can all these TPs be having this problem but few others are complaining about it?
I dont know whats wrong with all of the Touch Pros you have used but mine is great... always shows any webpage the only complaint is the pages take a few seconds to render when you scroll
yeah mine works great and has since the beginning he probably hasnt set up his data correctly and usually display models dont do anything
never had a problem on mine. and i use opera, ie, opera mini, skyfire, iris
Yes, I have the same problem! After 16+ hours, email/weather in TF3D etc. are all working but browsers/google maps cannot access internet.
I have to switch off/on my data and everything starts working again.
I have AT&T Fuze with stock rom and radio.
Another thing, whenever I restart my phone, it asks for the password to connect to media.net, I have leave it blank, check save password and hit ok everytime.
ashu9uf said:
Another thing, whenever I restart my phone, it asks for the password to connect to media.net, I have leave it blank, check save password and hit ok everytime.
Click to expand...
Click to collapse
this happened to me after i went into the connection settings page in settings. it's a pain in the ass so i just dont go back when i hard reset...
lbhocky19 said:
yeah mine works great and has since the beginning he probably hasnt set up his data correctly and usually display models dont do anything
Click to expand...
Click to collapse
no, these are fully working phones, not just the dummy phones, the Samsung next to one of them at the AT&T store worked fine, the Blackberry next to the other one worked fine, but both Fuzes couldn't load webpages but otherwise worked, like I could launch apps and everything. The guys at the AT&T store couldn't figure out why it wasn't working either, said something about his manager had to call tech support to get it working since it was a store phone and he wasn't authorized to call tech support for it.
and like I said at the sprint store the diamond sitting next to the touch pro worked just fine but the touch pro coudlnt' get to webpages.
My buddies phone I think works for e-mail, think he has exchange setup.
ashu9uf said:
Yes, I have the same problem! After 16+ hours, email/weather in TF3D etc. are all working but browsers/google maps cannot access internet.
I have to switch off/on my data and everything starts working again.
I have AT&T Fuze with stock rom and radio.
Another thing, whenever I restart my phone, it asks for the password to connect to media.net, I have leave it blank, check save password and hit ok everytime.
Click to expand...
Click to collapse
how do you switch it off an one?
I've never had a problem with it. Full web pages using opera. But I don't use my phone for that very often. If I want to get on the web I just tether, it's faster and easier.
MrbLOB9000 said:
how do you switch it off an one?
Click to expand...
Click to collapse
You can go to settings, communications, and then switch off data connection. Or Start-menu, settings, network, wireless manager.
MrbLOB9000 said:
Been thinking about getting a Touch Pro but my buddy has a Fuze and it won't show web pages in Opera or IE. It gives an error exactly like what this guy is experiencing, http://www.htcwiki.com/thread/2214127/HTC+Fuze+Internet+fails+6-12+hours+after+soft+reset?t=anon
I went to the AT&T store and both of the display models do the same thing. Went to the Sprint store and there display model does the same thing! The Touch Diamond sitting next to the Touch Pro at the Sprint store worked just fine. I tried the trick that apparently worked for some people in that thread on my buddies phone of holding down the hangup/disconnect button for 3+ seconds, the little colorful spinny ball comes on screen and then goes away but still can't get to the internet, same error. Same thing with the phone in the Sprint store.
What gives? How can all these TPs be having this problem but few others are complaining about it?
Click to expand...
Click to collapse
did you actually try making a phone call with it to see if the phone was active? seems like a stupid question but might be a simple solution...
nhshah7 said:
did you actually try making a phone call with it to see if the phone was active? seems like a stupid question but might be a simple solution...
Click to expand...
Click to collapse
yes, phone also works fine, apart from mail/sms etc. It is just the browsers and the apps that cannot connect.
Did you try disable or enable hidden proxy? I've been having a weird problem with a custom ROM that I made and after a hard reset I have to use one or the other to get the internet to work again.
ashu9uf said:
yes, phone also works fine, apart from mail/sms etc. It is just the browsers and the apps that cannot connect.
Click to expand...
Click to collapse
maybe you just have bad luck and got duds every time?
shannanigans?
I have worked in a couple ATT stores, and been in LOTS of cell phone stores (tmobile, verizon, sprint), and I have never seen a display model that had service. Most of them are not even real phones....
nhshah7 said:
did you actually try making a phone call with it to see if the phone was active? seems like a stupid question but might be a simple solution...
Click to expand...
Click to collapse
my buddies phone definitely works for making calls, and works for e-mail but browser is a no go.
Reefermattness said:
I have worked in a couple ATT stores, and been in LOTS of cell phone stores (tmobile, verizon, sprint), and I have never seen a display model that had service. Most of them are not even real phones....
Click to expand...
Click to collapse
all the other phones in the Sprint and AT&T stores are real phones and work fine, I went to the internet on the HTC Touch Diamond sitting two feet away and a Samsung Instinct accross the store at Sprint, and went to the web on a Motorla (or something) phone sitting next to the Fuze at the AT&T store. Best Buy has fake phones out so obviously couldn't check there.
dcelluser said:
Did you try disable or enable hidden proxy? I've been having a weird problem with a custom ROM that I made and after a hard reset I have to use one or the other to get the internet to work again.
Click to expand...
Click to collapse
how do I do that? I tried to click disable on the proxy in opera:config but it seems to autoenable it's self again.
I have this problem, too! I thought it was just my account on AT&T that has this problem (my MeidaNet page also does not work) but it might be a bigger problem in AT&Ts network. It isn't just the FUZE that does this, my Tilt did it, too. I do not remember if my Black Jack did or not.
This happens to me EXACTLY when my data connection time goes over 24 hours. I have to close my data connection to fix it. Not a HUGE issue, but would be nice if it was resolved. I think default end key hold behavior is to end the data connection, so that's why it works.
If my data connection sits idle for too long something like that happens occasionally for me...
but nothing a quick 'disable/enable data' cant fix.
I also dont use stock roms, I had the Fuze stock ROM for 2 days before i flashed it (wanted to do my research on flashing before I did it, also wanted a 'control' for when i swapped phones)

[Q] Problem with Tellme on cellular network

Hi everybody,
I have a little problem with Tellme when I'm on cellular network. I cannot dictate messages anymore when I'm not under wifi.
I can surf the web without problems and even apps from marketplace are working flawlessly, only that function is not working.
Is it possible that my carrier is blocking the port where the requests are redirected?
Thanks for any help
Alex
P.S.: my cellphone is a Lumia 710 and my carrier is Vodafone IT
Interesting. I have kinda the opposite here. Under my work WiFi I cannot connect. I run the network and I can't see where the firewall is blocking it so I would also like to know what port uses.
on Nokia don't you have a network connection setup tool? Check Nokia in the marketplace and see if it fixes it.
Sent from my PI39100 using XDA Windows Phone 7 App
Thanks for your reply!
I already tried with Nokia app, but nothing changed...
I'm meeting the same issue....happened since Mango. http://forum.xda-developers.com/showthread.php?p=21800758#post21800758
Works fine on wifi though. Troubleshooted with LG (phone) and StarHub (carrier), but no joy to date.
Do you know if your carrier is blocking some kind of traffic (for example voip)? Maybe the problem is related to this... Maybe the Tellme service relies on a port our respective carriers are blocking because they are usually used by some service they block for convenience (like the one Skype uses for voice)...
Today, for some reason, everything restarted to work again, apparently without intervention... I'm going to mantain it tested over the next days to see if something changes...
Thanks to all for the moment!
alexvallese said:
Today, for some reason, everything restarted to work again, apparently without intervention... I'm going to mantain it tested over the next days to see if something changes...
Thanks to all for the moment!
Click to expand...
Click to collapse
It seems I have found the real solution: the culprit is Network Configuration app from Nokia, but I also think that all network configuration apps are creating the same problem.
I saw with an app that I had 2 connections configured and obiviously the one that has priority is the one written nobody knows where by the app, instead of using the right one I manually configured.
So I started the app again and I used a wrong carrier. The wrong connection has changed, but this time is disconnected so now I am sure the one used is the one configured by me.
Now everything seems to work for real, I'm obviously going to mantain it monitored. Hope this is going to be of any help!
Bye
Alex

[Q] Apps background sync doesn't work when connected to wifi

Apps not working when connected to WiFi.....apps background sync doesn't work when connected to WiFi......please help me....I am using stock android
Probably an issue with your WiFi. Can you open a browser? Does it work?
Browsing works....but the background sync doesn't work
amitkapate said:
Browsing works....but the background sync doesn't work
Click to expand...
Click to collapse
What do you mean by apps don't work on Wi-Fi? Also, the apps that don't sync, which ones and is back getting syncing enabled.
Sent from my Nexus 5
Delete and re-install it...
Means the I get Facebook notifications when mobile n/w is on.....but when I connect to WiFi there is no notifications.... Same with whatsapp also
BAckground Apps IsSue
amitkapate said:
Means the I get Facebook notifications when mobile n/w is on.....but when I connect to WiFi there is no notifications.... Same with whatsapp also
Click to expand...
Click to collapse
Hello, I have recently started having the same issues with my F6 not being able to load any background data as well. I believe your solution can lye within the apps that are being used. I Use a stock ROM too for my phone as there are no others out yet for it, and so, I also use ROM toolbox. This morning i could not for the life of me remember what i was doing to make the phone function this way, but remembered that i was dabbling with the DNS and server operations on ROM toolbox the night prier. I was a bit frustrated that there was no easy answer posted anywhere online (google) and had to figure it out myself.. (not so bad) . and since i have been constantly figuring out my ROMS abilities on STOCK I have acquired much knowledge for the F6 root and recover operations. IF you are having problems with any data being transmitted between apps and have been disabling ads through ROM toolbox be sure to make the right changes. For when you wake up to having no data app connection and your clearly connected to the internet it can become jarring.
hope this helps

[Q] Orange signal icons when on data plan

Hello,
i have a strange issue (i'm aware of problems that were having Nexus 4 and Nexus 5 users, but i don't know if it's the same) when i'm not connected to any WiFi router and i have access to internet via my provider.
Whenever i check the Quick Settings Panel in the Notification drawer the signal bars are orange and not white as they should have been, no matter if i'm in area with good signal perception (4G selection on the phone), or bad (2G/3G selection on the phone).
The result is that i have access to internet, i can surf via a web browser, use Facebook, read articles/forums in Tapatalk and so on, but i get no notifications for almost every app that notifies you (Gmail, apps that notifies you for live scores for favorite teams such as FotMob, pm in Facebook or notifications for replies/mentions on G+).
When i connect to WiFi router, then i get a barrage of notifications that i've missed the time i was on data plan.
Unfortunatelly, i have no friends that have a micro-SIM and have a data plan enabled, or those who have data plan enabled they have a Mini-SIM (for devices such as Galaxy S3 mini), and i can't try one in order to see if the problem exists with their SIMs.
Do you have in mind what should the problem be?
This looks like a Google services issue.
Try applying a theme and see if it persists. I remember seeing what you are describing at some point
samflorin said:
This looks like a Google services issue.
Click to expand...
Click to collapse
Yes, i know from the Nexus 4 and Nexus 5 threads that the orange icon bars means that you have no connection to Google servers.
But i can't understand why only me among my friends with the same Operator, meet such an issue!
markbencze said:
Try applying a theme and see if it persists. I remember seeing what you are describing at some point
Click to expand...
Click to collapse
To be honest i'm already using an Android L - CM11/PA Theme and as soon as i read your post i was hoping that this is causing the problem, but i applied the stock one, did a reboot, and the icons are still orange.
Thanks both of you for your replies.
tsiftsism said:
Hello,
i have a strange issue (i'm aware of problems that were having Nexus 4 and Nexus 5 users, but i don't know if it's the same) when i'm not connected to any WiFi router and i have access to internet via my provider.
Whenever i check the Quick Settings Panel in the Notification drawer the signal bars are orange and not white as they should have been, no matter if i'm in area with good signal perception (4G selection on the phone), or bad (2G/3G selection on the phone).
The result is that i have access to internet, i can surf via a web browser, use Facebook, read articles/forums in Tapatalk and so on, but i get no notifications for almost every app that notifies you (Gmail, apps that notifies you for live scores for favorite teams such as FotMob, pm in Facebook or notifications for replies/mentions on G+).
When i connect to WiFi router, then i get a barrage of notifications that i've missed the time i was on data plan.
Unfortunatelly, i have no friends that have a micro-SIM and have a data plan enabled, or those who have data plan enabled they have a Mini-SIM (for devices such as Galaxy S3 mini), and i can't try one in order to see if the problem exists with their SIMs.
Do you have in mind what should the problem be?
Click to expand...
Click to collapse
try clearing data for google play services thats what I usually do when I have issues getting notifications and it seems to work. remember to clear both clear cache and go into manage space and clear data in there as well
playya said:
try clearing data for google play services thats what I usually do when I have issues getting notifications and it seems to work. remember to clear both clear cache and go into manage space and clear data in there as well
Click to expand...
Click to collapse
When you clear data inside Manage space, does that mean that all your accounts will be wiped out and you'll have to add them all over the beginning?
tsiftsism said:
When you clear data inside Manage space, does that mean that all your accounts will be wiped out and you'll have to add them all over the beginning?
Click to expand...
Click to collapse
No... thats frameworks
Sent from my A0001 using Tapatalk
playya said:
try clearing data for google play services thats what I usually do when I have issues getting notifications and it seems to work. remember to clear both clear cache and go into manage space and clear data in there as well
Click to expand...
Click to collapse
Didn't help either.
tsiftsism said:
Didn't help either.
Click to expand...
Click to collapse
have you gone into your google account to see if anything is stuck? trying to update or can't
playya said:
have you gone into your google account to see if anything is stuck? trying to update or can't
Click to expand...
Click to collapse
As soon as i am connected to WiFi router everything is ok.
When on data plan under my Google email there is a Sync error, which i think is right considering that the orange icon bars means that there is no connection to Google servers (that's what i've read in Nexus 4 and 5 threads).
tsiftsism said:
As soon as i am connected to WiFi router everything is ok.
When on data plan under my Google email there is a Sync error, which i think is right considering that the orange icon bars means that there is no connection to Google servers (that's what i've read in Nexus 4 and 5 threads).
Click to expand...
Click to collapse
ok so I would try different APN's, check and uncheck data enabled option, check off data roaming option, tick and untick all options in Google that wont sync. I mean try it all if you have not already of course. I have had the orange before and thats all I did was check the main stuff and no issues. If you can make calls and stuff I am quite sure you are ok.
Try 2g only - try it all basically of course if you have not already
For a colleague the issue was operator related. When he was on LTE he had no connection to google servers. It eventually got fixed after a million calls to customer care. If it matters the operator was DU UAE.

Google Services problems on wifi?

Alright so i am currently having a few problems with my Nexus 5 and to be frank, they are quite odd. First off, I can no longer get any wifi from my school, i cant connect but everyone else can. I have no idea why. Then, when i try to login into my google accounts in my phone, i get an error, wether if its youtube, google play, or any app that lets me log in using my google account i get a message saying "no wifi or cellular network connection" now, the worst part is, all of these services work fine when im on lte, so whenever i want to download an app or watch youtube videos, i have to be using lte which is not the best thing to do. Any suggestions? ive tried clearing the cache of my google play services and stuff but nothing seems to work. Ive also tried to flash new gapps but that still didnt cut it.
Thanks to anyone responding to me in advance.

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