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ZAGG Invisible Shield PROBLEMS

For christmas, I received a ZAGG Invisible Shield for my Samsung Galaxy Q (Gravity Smart). PROBLEM: The first time I applied the protector, I didn't place it properly. The next day, I removed it and replaced it. I only realised the problem afterwards. I had a huge blob of dust underneath the shield. I was wondering if there was a fix or if I can just bring it back and say I don't know what the hell happened.
My phone now has the stock screen protector.
Please help me. Anything would possibly be fine.
Just hope I don't have to end up buying another one for twenty bucks.
Thanks a lot!
Sent from my SGH-T589R using xda premium

There is a few options here, first thing you need to do is register the product online if you havent already. The instructions are on the box if you dont have the box just go to Zagg.com, and navigate your way there.
You can try to take it off again and with some sort of small "tool" (tweezers or a good blade) rmove the dust and clean the back of the protector off and reinstall. If that doesnt work it may leave a smudge or something if you arent careful then you have only wasted time seeing as how it was already screwed. From there you could try to take it back because that would be easiest and the woprst they can say is no. If they do say no then go to the website and request a replacement you have to have a credit card of some sort because they will charge you 20 bucks but only to verify, they put it back in a few hours. it usually takes a week or so to arrive. They ask a few questionsabout why you want the replace it so answer them wisely or they will turnyou down, then when you receive the new one you send your old one back. Hope that helped

OtterBox Commuter Case Warranty?

Ive had my Otterbox Commuter case for about 1 year and a couple of months; ever since I got my G2. Well today I was removing the case to clean my G2 and the top part of the case near the power button just broke off.
So is the case still in warranty? Ive been hearing mixed views that Otterbox has a lifetime warranty and others saying its only 1 year now. So whats the deal?

Shoot them an email and ask, their customer service is pretty good. All I had to do was say it broke, send them a picture of the case, and my return address. Got the replacement in about a week.

Good customer service, only problem is that they no longer make the case so getting a replacement may be a problem

bombadier said:
Good customer service, only problem is that they no longer make the case so getting a replacement may be a problem
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You were right. They were willing to replace the case under warranty but they didn't have any in stock since it was discontinued. So Im out of luck.

Well at very least they will give you a voucher up to the value of the commuter,either hold onto it until you get a new phone or score some points by getting a quality case for that special person in your life

LG Screen Repair

So on day 4 of using my Nexus 5 I cracked the screen pretty badly. It was sitting on the edge of my dining room table and I hit it up into the air. It did one rotation and landed on a plate. I'd say the total fall couldn't have been more then 5 or 6 inches... The screen was totally smashed. :crying:
Anyway I've just sent it into LG for repair. The return process was pretty smooth but the CS Rep would not give me a quote or any idea what the replacement cost would be. I should hear from them in a few business days with a price. Anyone in the same boat?

stangy said:
So on day 4 of using my Nexus 5 I cracked the screen pretty badly. It was sitting on the edge of my dining room table and I hit it up into the air. It did one rotation and landed on a plate. I'd say the total fall couldn't have been more then 5 or 6 inches... The screen was totally smashed. :crying:
Anyway I've just sent it into LG for repair. The return process was pretty smooth but the CS Rep would not give me a quote or any idea what the replacement cost would be. I should hear from them in a few business days with a price. Anyone in the same boat?
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Did you have a case/ a screen protector on? I'm sorry to hear that.
According to iFixit "The glass and LCD are fused to the display frame. Fixing broken glass will be either expensive or very difficult."
Might as well just invest in another one or another phone.

yatheiko said:
Did you have a case/ a screen protector on? I'm sorry to hear that.
According to iFixit "The glass and LCD are fused to the display frame. Fixing broken glass will be either expensive or very difficult."
Might as well just invest in another one or another phone.
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No case. Although I never had one on my Nexus 4 or Galaxy Nexus and they got through some drops ok. I think the difference here is the edge to edge glass. Even a small hit on the edge will crack the screen. Trust me there will be a case on it if I ever get it back.
I am guessing that it will be at least $150 based on iFixit and some quotes I've seen from the Nexus 4 thread. I'll update everyone when I get a price.

Pay with a credit card? Unless you have a poverty card, there is a good chance your card will have 90 day purchase protection and will cover the cost of the replacement.

Well I just got a notification that fedex delivered my phone to LG Repair facility. Now just waiting for a phone call.
Has anyone else received a quote on a screen replacement yet?

stangy said:
Well I just got a notification that fedex delivered my phone to LG Repair facility. Now just waiting for a phone call.
Has anyone else received a quote on a screen replacement yet?
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Hello, I m realy wondering how LG can repair your screen without giving you any kind of pre invoice???
I can anderstand that like dead HDs, they can't say how it would cost before examine it but then they must call you back to ask you if you accept the price!
Unless they have done it for free....

bleuxeon said:
Hello, I m realy wondering how LG can repair your screen without giving you any kind of pre invoice???
I can anderstand that like dead HDs, they can't say how it would cost before examine it but then they must call you back to ask you if you accept the price!
Unless they have done it for free....
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Yes my understanding is that they will call me first with a price before repairing it. If I accept they will fix it. If not they will send it back.
I really don't have any choice tho really. If its anything less then the 350 I paid for it Ill probably get it fixed. Other then the cracked screen its a brand new phone.

Well I got the quote from LG. It's $146 dollars to repair the screen. Not too bad I guess.

Just opened and I noticed a tiny scuff on the edge of the glass

So, I just received my U11. I've been playing around with it and just getting a feel for it. I ordered a couple cases and a screen protector ahead of time so I could apply it right away. While applying the screen protector, I noticed an odd mark on the curved edge of the screen. Once I was finished, I looked a little closer and it seemed like it was just a smudge. I tried buffing it out to no avail. I ran my fingernail across it and could feel that it was tiny rough spot, like something scuffed it during the machining process. It's hardly noticeable and doesn't interfere with the display, but of course I noticed it and now it's bothering me. I briefly thought about returning it, but knew that would probably make me crazy. Am I wrong for being slightly miffed over a miniscule imperfection on a brand new phone I paid $650 for?

Sounds like you need to contact HTC to see how they will resolve this. Good luck.

Yes, please contact HTC. They should send you a new one.

I feel like a crazy man because it is so insanely tiny that I'm not sure I can even get a decent picture without a magnifying glass and it affects absolutely nothing. My guess is it'll be considered cosmetic damage that won't be covered, but I have no idea. I've never had to return any device, so I think I'm fearing dealing with that process over something so trivial. Would I get another brand new phone or some refurb? I'll try to get a picture and update you on what they say.

You bought from HTC? You have a 30 day return window. No questions asked. You are responsible for shipping.
Just return and rebuy.
Sent from my HTC U11 using XDA-Developers Legacy app

kingofrain said:
I feel like a crazy man because it is so insanely tiny that I'm not sure I can even get a decent picture without a magnifying glass and it affects absolutely nothing. My guess is it'll be considered cosmetic damage that won't be covered, but I have no idea. I've never had to return any device, so I think I'm fearing dealing with that process over something so trivial. Would I get another brand new phone or some refurb? I'll try to get a picture and update you on what they say.
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Had the same thing on my blue u11. Was on the bottom left, corner edge curve.
Didn't bother me at all, but when checking the back, more than half of the back glass had the dreaded "coating issue".
So returned, got a refund and ordered the solar red instead.
I'd recommend to exchange, if it bothers you.

I went through hell trying to get a refund, took 29 days, countless chats and calls, even had to dispute the transaction at one point, will never buy direct from HTC again, all because they refused an exchange, had to return and wait for the refund and buy the device again.
spikeydoo2006 said:
Had the same thing on my blue u11. Was on the bottom left, corner edge curve.
Didn't bother me at all, but when checking the back, more than half of the back glass had the dreaded "coating issue".
So returned, got a refund and ordered the solar red instead.
I'd recommend to exchange, if it bothers you.
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Fidelio_o said:
I went through hell trying to get a refund, took 29 days, countless chats and calls, even had to dispute the transaction at one point, will never buy direct from HTC again, all because they refused an exchange, had to return and wait for the refund and buy the device again.
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That's bad!
I sent mine in, on a Monday. Had refund by the Thursday. Reordered Thursday (as soon as refund arrived) had the replacement in my hands by Friday. Only took 5 days in total from returning the faulty one, to receiving the new one.
This was via HTC UK direct both times.

spikeydoo2006 said:
That's bad!
I sent mine in, on a Monday. Had refund by the Thursday. Reordered Thursday (as soon as refund arrived) had the replacement in my hands by Friday. Only took 5 days in total from returning the faulty one, to receiving the new one.
This was via HTC UK direct both times.
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Man, they gave me hell lol

spikeydoo2006 said:
That's bad!
I sent mine in, on a Monday. Had refund by the Thursday. Reordered Thursday (as soon as refund arrived) had the replacement in my hands by Friday. Only took 5 days in total from returning the faulty one, to receiving the new one.
This was via HTC UK direct both times.
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My Amazing Silver return (unit defective) took a total of 26 days from the time my unit arrived at the return centre until the funds were credited back to my acct.
Even so, I ordered the Solar Red and couldn't be happier with my U11, despite a very flawed returns process on the part of HTC.

My Solar Red came with a scratch on the front of the display. It sucked but I didn't bother about a swap because I was too over the moon about the phone. Sadly my phone couldn't survive being splashed on and I had to send it back anyway because water fogged up the camera lens. They'll just give anyone an ip67 rating these days.

Whitestone Dome Screen Protector - Unresponsive to Warranty or Replacement Shipping Delays?

Hi All,
Has anyone had an issue with Whitestone Dome customer service responding to warranty inquiries?
I have been using a Whitestone Dome glass screen protector on my last 3 phones. I've been very happy with the product and the few times I've shattered the screen protector, they were quick to replace it, via their warranty replacement program. (pay $10, send pics of broken screen protector)
This time it's very different. On Aug 11th (over a month ago) I uploaded proof of my shattered screen protector, paid the $10 and haven't heard back... No shipping info or estimate on when they would ship. I have sent FIVE emails to customer support and haven't heard back.
Has anyone had any luck lately with them?
Any suggestions on the next steps?
Thanks!

Yeap, huge problems with these offshore fktards. Avoid them... feel the wuv

I'm in the exact same situation. I have paid for and received several replacements and all have shipped within a week of payment and approval. But something has definitely changed because I submitted my last one on Aug 5 and it took 30 days for them to approve it and I still have not received it yet. I've sent several messages but they are terrible when it comes to responding.
Hopefully they'll see these posts or someone will have a solution that has worked for them. Their protectors are great, but it gets to a point where you gotta ask is it really worth the hassle?
I'm going to start looking elsewhere for a replacement for future protection.

Me too, for problems with Whitestone. I ordered directly from them in November, had a problem with their install jig and cracked the screen. Emailed back and forth for two months and finally just put in the warranty request and paid the $9.99. Weeks later, no replies, no screen glass, just a notification that I received a refund for the warranty replacement.
I have emailed several times asking why the warranty replacement was cancelled after being approved and paid for, but still no response at all. Not at all happy....seemed like it would be worth the high price as the reviews were so good and the warranty SOUNDED good, but I will stick with the less expensive brands that I have used in the past.

I prefer USA companies that have an excellent warranty. I went with IMBZBK based on Amazon reviews and my go to brand Tech Armor doesn't have S22 Ultra screen protectors yet. They sent ne an email to ensure Ibinstalled the protector correctlyb which does najenitbseem likebthe company cares. So far I'm very impressed with the overall quality and accessories included. I went with a film type protector to ensure case compatibility.