Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Try pushing the system.img using fastboot. Might be best to start over and do a clean install.
Have you tried doing a factory reset in recovery instead?
Sent from my Nexus 5 using Tapatalk
Same problem
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
jizkidjnr said:
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Click to expand...
Click to collapse
martinancevski said:
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
Click to expand...
Click to collapse
I have the same problem
I'm sure you wait a long time...but if not, mine probably took 10-15 minutes to finish...
Sent from my Nexus 5 using xda app-developers app
i have the same problem
What is your recovery? Version # also? How did you root? <--- this goes to the rest of you guys too because it seems like its happening to more than one person.
Follow this: Maybe flash the stock recovery found in here http://forum.xda-developers.com/showthread.php?t=2513701
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
^^ the command
edit: on second thought start over.
lpforte said:
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Click to expand...
Click to collapse
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
gee2012 said:
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
Click to expand...
Click to collapse
thanks
but i finally found out that the stock recovery was somehow corrupted after factory reset
then I unlocked the bootloader and flashed TWRP recovery, and voila! my device booted normally
Nexus 5 hung at reset
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
mannschaftpag said:
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
Click to expand...
Click to collapse
I'll add that I've also tried the Nexus Root Toolkit v1.8.0 to flash stock. Appears to go fine, recreating the file system and loading software, then as soon as it gets to the "erasing cache" step it just sits there for hours and makes no progress.
I know I probably shouldn't promote toolkits but you can always try this. Seems to have worked for a lot of people.
http://forum.xda-developers.com/showthread.php?t=2513937
Sent from The Deathstar
Same thing happened to me yesterday. My N5 is rooted, running stock rom and recovery. I had some corrupted app date showing in Titanium that I could not remove that were causing a Play store issue for me. I backed up my phone with TB and ran a factory reset in settings. The phone was stuck on the 'erasing' screen for maybe 20 minutes, so I put the phone in fastboot and from there back into recovery. This took me back to the 'erasing' screen to my dismay. I put the phone down and started searching for a solution online, but then I noticed after about 7 minutes the erase process had finally finished on its own and the phone rebooted normally again.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Well when I did a factory reset from settings, it took nearly 20-25 minutes to finish. The next time I did a reset, it completed within 10 minutes
I guess this problem occurs randomly.
Be patient
My guess is that you just need to be patient -- my device took nearly 45 minutes to reset. It seems to me that the time required is proportional to either the amount of data or the number of files you have on the device. My device had a mix of large files (such as musics and photos) and many many small files (sensor data log files), so it's hard for me to say which of those contributed more to the long reset time.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Click to expand...
Click to collapse
This worked for me too. On the initial 'Return to factory defaults' it got stuck for about 45 minutes. I then follow the advice above:
- Put the N5 in Fastboot by pressing: Vol. Up + Vol. Down + Power
- Select: Recovery and press on Power to proceed
- Phone reboots, still into the 'Androidman' but it seems that the 'Return to factory defaults' also restarts.
- Wait about 10 minutes and the Phone powers down automatically. Upon startup you enter the 'Initial configuration menu' so the factory reset has been completed.
Still stuck on Erasing screen, running out of options
Hello,
I am a newbie with zero developer knowledge and received my Nexus 5 in the mail yesterday. I liked the phone specs and that is the only reason I got it. I left it alone while it charged up and the first thing I did once it was finished was perform a Factory Reset (it was a "like new" phone so I just wanted to be safe) and have been stuck on the Erasing screen ever since. Pressing Vol- and Power button does take me to the bootloader screen, however, any option I choose by pushing the power button, such as Recovery Mode, sends me back to the Erasing screen. Pushing Vol+, Vol-, and Power shuts the phone off completely. Holding the Power button down does nothing more than restart the phone into the Erasing screen. I have also let the phone die twice and as soon as it has enough juice to come back on, it goes straight to the Erasing screen. Everything on the phone is stock and it is completely unrooted. The bootloader screen also indicates it is unlocked. I have attempted to flash it as per instructions I have found on here but I am unable to download the stock factory images. It gets to about 90% before the install fails and I have tried to install three times already. I do have the 15 Second ADB installed, however. I assumed the install of the factory images failed because I don't have WiFi and I'm running completely off of limited 3G data (I live in the middle of no where with no high speed internet to speak of). So in lieu of all that I have attempted, is there ANYTHING at all that can be done to get the phone off of this Erasing screen? Or do I just need to try and return it because it's useless at this point? I did at first let the process run but it's now been 24 hours stuck on this Erasing screen with no improvement. I'm fairly certain it runs KitKat 4.4.0.
I woke up to find my phone off, I knew the battery was charged so I turned it on, when the phone booted and got to the lock screen the powering off box popped up and it shut down. I tried multiple times to boot but every time the powering off box would pop up and the phone would shut off. So I booted into recovery and wiped the phone, that didn't fix it, the phone is still shutting down upon boot, does anyone have any suggestions?
Update: I have flashed the stock rom and wiped all the caches and its still shutting down once it gets to the lock screen. Its almost like the power button is stuck, but I'm able to navigate in recovery fine so I don't believe that's possible.
I followed the steps on how to unroot and reset the phone to completely stock and the problem still persists, anyone have any idea?
TheSnuke said:
I followed the steps on how to unroot and reset the phone to completely stock and the problem still persists, anyone have any idea?
Click to expand...
Click to collapse
If you have flashed the factory images and so on and all of this still persist than it's RMA time.
got my idol 3 from amazon- got it going and update came up, then no screen. i was ready to send it back to amazon but i decide to boot the device into recovery do a factory reset that boot it to stock. so far so good. just hooping some one find the way to get root...!
goseup said:
got my idol 3 from amazon- got it going and update came up, then no screen. i was ready to send it back to amazon but i decide to boot the device into recovery do a factory reset that boot it to stock. so far so good. just hooping some one find the way to get root...!
Click to expand...
Click to collapse
Ran into the same issue.
Got a new phone. Turned it on, connected to Wifi (hadn't put the SIM yet).
It prompted me to upgrade. I clicked "yes/ok". It went through the upgrade process.
And finally ended up with no screen
Boot into recovery (power + vol. up buttons) and did a factory reset and a cache wipe.
And a reboot later, it started working ! :highfive:
That did not happen to my wife's phone. We have had the phone for over a month and when we finally got the notification for the new update I've downloaded it immediately and applied it with no issues whatsoever.
My gf has a N5 and decided to let the update install (not sure which one was on the 23rd) and all of the sudden her phone just went crazy. It reboots randomly, sometimes it will boot completely and other times it just gets stuck at the boot screen. Before this update the phone was working normally and it doesn't appear to be an issue with the power button.
Her phone is bone stock. No root, no unlock. It is unfortunate, but she is on travel and has no phone.
Has anyone else seen this sort of issue after a software update?
Yes it can happen. Did you try to clear cache from your stock recovery?
I will do this once she is back from her trip. She tried to wipe the cache already, but it just got stuck there and afterwards she was not able to get past the google logo. I hope that it lets me wipe the cache and it sorts things out... I will post back once I have a chance to look at the phone to see what's going on with it.
EcPercy said:
I will do this once she is back from her trip. She tried to wipe the cache already, but it just got stuck there and afterwards she was not able to get past the google logo. I hope that it lets me wipe the cache and it sorts things out... I will post back once I have a chance to look at the phone to see what's going on with it.
Click to expand...
Click to collapse
If it doesn't fix your issue you should flash the factory images to start from scratch.
Also wiping the cache partition can take a long time on a nexus 5 - sometimes 10 to 15 minutes. Not sure why this is - on my Nexus 7 wiping the cache take seconds.
Trev
Got the phone yesterday. I wound up having to reinstall the OS and then factory reset. Not sure what happened to it, but it's working fine now.
Hi, it is an older device so you might have experienced everything possible.. so,
After a long time of trying to fix that phones mind, I wiped everything avaible in TWRP
multiple times(got mad). Last thing was data.
That way I went from a bootloop to an active nothing.
Phone does not react to any command, it does not react to USB charging or on PC.
That's the case a few months back, the phone halfway in the trash and I bought
myself a iphone (hate it).
I put the Galaxy S7 on a charger today and it starts immediatly in to TWRP.
From there I tried to install a ROM that's left on the SD card, which forced
a restart into TWRP. Into download mode I managed to install the stock Oreo ROM via Odin.
It went through like a charme, all green. PASS!
The phones screen is black and does not react to any command, nothing.
I had "auto-reboot" activated.
The phone is active it's warm and I'm waiting for the battery to die again, to restart.
..meanwhile,
Can you give some advice please?
Why would the phone have struggle with the boot with stock rom installed.(which has worked before,no updates installed)
When should I install TWRP?
When do I install what kernel?
Last thing running was the LightROM with moro kernel with nothing tweaked.
Also. The issue why i deaded the phone was a camera/flash thing, where I could only take pictures with flash activated.
Front and back camera. On all camera apps, I couldnt scan my ID for banking due to that.
Also on different kernels and different ROMs including the Samsung stock.
Why would that be
Could not accept...
Jvers said:
Hi, it is an older device so you might have experienced everything possible.. so,
After a long time of trying to fix that phones mind, I wiped everything avaible in TWRP
multiple times(got mad). Last thing was data.
That way I went from a bootloop to an active nothing.
Phone does not react to any command, it does not react to USB charging or on PC.
That's the case a few months back, the phone halfway in the trash and I bought
myself a iphone (hate it).
I put the Galaxy S7 on a charger today and it starts immediatly in to TWRP.
From there I tried to install a ROM that's left on the SD card, which forced
a restart into TWRP. Into download mode I managed to install the stock Oreo ROM via Odin.
It went through like a charme, all green. PASS!
The phones screen is black and does not react to any command, nothing.
I had "auto-reboot" activated.
The phone is active it's warm and I'm waiting for the battery to die again, to restart.
..meanwhile,
Can you give some advice please?
Why would the phone have struggle with the boot with stock rom installed.(which has worked before,no updates installed)
When should I install TWRP?
When do I install what kernel?
Last thing running was the LightROM with moro kernel with nothing tweaked.
Also. The issue why i deaded the phone was a camera/flash thing, where I could only take pictures with flash activated.
Front and back camera. On all camera apps, I couldnt scan my ID for banking due to that.
Also on different kernels and different ROMs including the Samsung stock.
Why would that be
Could not accept...
Click to expand...
Click to collapse
OK so what you've done is correct flashing stock (which includes stock kernal). You have to make sure the stock ROM is correct for your device and region or it will not start.
It's not unusual to have to flash it twice with Odin.
Next up you don't need to wait for batt to die to restart. Press volume down+home+power and keep them pressed until phone restarts. Should now be in download mode, reflash correct ROM with Odin. TWRP is wiped off the phone when you flash a stock ROM.
If it doesn't go through the boot up/freezes/ does nothing etc. You need to "wipe cache" then reboot from the recovery menu.
Press and hold volume down+home+power. As soon as the screen goes black move your finger to volume up (it may take more than one attempt). Once your in recovery menu use volume up and down to move through options and power to execute. Wipe cache then reboot and allow the phone to go through all the reboot stuff. It can take a few minutes just leave it alone. It will also reboot a couple of times.
If it does nothing after 15 minutes then start again and repeat the process.
Thanks for reply.
The Phone was off for a day and after charging for 1h it still does not react to any command. Vol down + home + power does nothing. Same with vol up.
Is there a way to force a boot? Even if the PC does not recognize a device on usb?
I Tried the commands 30 secs each, plugged in and off. Also usb port is not broke since the phone is getting temperature after a while charging..