Hi all, I am having some issues with my Z3s mobile data switch. If I have mobile data on and then activate my wifi, the mobiles data 3g icon disappears, which I had assumed is normal because wifi trumps data.
After I turn wifi off, the data connection icon does not come back and i have no internet access. When I go to settings to reactivate the data connection, it says it is already on. I have to shut it off/turn it on manually 3 or 4 times before it reconnects... and it seems like it takes a really long time to reconnect too.
Any thoughts?
1. Try to reinstall the internet and mms settings under settings, Wireless and networks, Internet Settings.
2. Try under settings, Wireless and networks, mobile networks, prefered network mode, select any of the non LTE/4G options.
3 .If either of those don't work, then try under settings, Wireless and networks, mobile networks, then network operator, then select your network provider from the list, then do each of the previous step 2 then step 1.
If that still doesn't work take the sim back and get it checked out by your provider, or request a new one.
danw_oz said:
1. Try to reinstall the internet and mms settings under settings, Wireless and networks, Internet Settings.
2. Try under settings, Wireless and networks, mobile networks, prefered network mode, select any of the non LTE/4G options.
3 .If either of those don't work, then try under settings, Wireless and networks, mobile networks, then network operator, then select your network provider from the list, then do each of the previous step 2 then step 1.
If that still doesn't work take the sim back and get it checked out by your provider, or request a new one.
Click to expand...
Click to collapse
Thanks for this. Apparently it matters in which order you do things with this phone so when I set it up before installing the sim it messed it up. I reset the phone back to factory defaults but this time with the sim card in it and it now works a lot better--though switching between wifi and mobile data is rather slow, at least compared to my One M8.
hmm, shouldn't do I haven't noticed that previously, I would be wary of your sim card.
I have the same issue on my Z3 Compact. Is there no other way than a factory reset? I'm rooted btw
Try turning off Stamina mode
I've had the same or similar issue with the T-Mobile version of the Z3 (D6616). For my phone, I've noticed that it is Stamina mode that is causing this issue. Another post described a similar issue and the way to resolve it was to clear the data and cache on the "Extended Standby mode controller" app/process. Note however that this causes all the stamina settings to be reset such as the apps active in standby. Eventually though this didn't work any more so I decided to turn off Stamina mode altogether. So far, the Wi-Fi to mobile data switching works flawlessly with Stamina mode off.
My feeling it has to do with an app/apps that affect this particular process. I had reset my phone and installed apps "slowly" (install one app, test, install another app, test, etc.) to see which app would cause this though could not pinpoint a particular app. I've experienced this issue with three Xperia Z3's (the first Z3 I had, the replacement Z3 due to a camera button issue, and my wife's Z3) so this has to be a software issue.
Another option is to put the phone in Airplane mode then take it out of airplane mode.
I have the same issue. Although it arises sporadically, I simply enable and disable Airplane mode when I'm out of wifi range if the phone fails to catch mobile data.
nOrbX187 said:
I've had the same or similar issue with the T-Mobile version of the Z3 (D6616). For my phone, I've noticed that it is Stamina mode that is causing this issue. Another post described a similar issue and the way to resolve it was to clear the data and cache on the "Extended Standby mode controller" app/process. Note however that this causes all the stamina settings to be reset such as the apps active in standby. Eventually though this didn't work any more so I decided to turn off Stamina mode altogether. So far, the Wi-Fi to mobile data switching works flawlessly with Stamina mode off.
My feeling it has to do with an app/apps that affect this particular process. I had reset my phone and installed apps "slowly" (install one app, test, install another app, test, etc.) to see which app would cause this though could not pinpoint a particular app. I've experienced this issue with three Xperia Z3's (the first Z3 I had, the replacement Z3 due to a camera button issue, and my wife's Z3) so this has to be a software issue.
Another option is to put the phone in Airplane mode then take it out of airplane mode.
Click to expand...
Click to collapse
You can leave STAMINA mode on (under Power management), however...... only enable the "Extended Standby" option and of course Activation should be at 100%/Always on. When Wi-Fi is on, you must also have whitelisted 2 specific apps in STAMINA under the "Apps active in standby" list: The text msg app you're using (i.e. Textra, etc) and I would also whitelist one under "All others" entitled "Phone/Messaging Storage". Again, this is only for when you have Wi-Fi on. Keep the other stuff disabled in here. With regards to STAMINA mode.......
First, put Keep Wi-Fi on during sleep to "Only when plugged in" (Settings, Wi-Fi, Advanced). Also, make sure everything else on that page is unchecked/disabled. Turn off STAMINA mode. Go into Settings, Apps, All, Extended Standby Mode Controller, Clear Data AND Cache. Then go to your text app's (Textra, etc) "App info" page (on same Apps "All" screen) and clear ONLY the cache, then close out the app itself (3D button to the right of the virtual Home button, swipe the text app off the screen). Reset. When you come back, follow what I said above, including turning STAMINA mode back on (note the removal of having to leave "queue background data" off.) Make sure that when you turn STAMINA mode on that the pop-up shows up describing it. If it doesn't at any point, then repeat this paragraph's instructions. What I just said here MAY resolve any lingering MMS issues, and also resolve any issues regarding with STAMINA mode not kicking in too. When I did this my phone spit out a few "missed" incoming MMS messages out all at once. And the battery seems to be last longer too.
It seems that MMS messages will def show up if Wi-Fi is on, but it will take longer to show up if screen is off. Maybe 3-5 minutes longer.
RockStar2005
Related
So my phone just started showing this behavior like a day or two ago. It's doing it right now. Both my Wifi and 4G icons appear in the notification bar. The 4G icon isn't showing activity (the download and upload arrows are dimmed), BUT if I go to my "Phone Info" app, and go to Phone Information it shows:
GSM service: In service
GPRS service: Connected
Network Type: HSDPA
Before whenever I was on Wifi only the Wifi icon would show up, and Phone Info would show GPRS Service as : Disconnected, i.e. normal behavior. Now it appears there is a conflict somewhere and the 4G network is showing as connected even when wifi is on.
Now, I did make some changes recently:
1) Temp-rooted and pm disabled a bunch of bloatware - this was like 4 or 5 days ago and I didn't have the problem at all so I'm not sure if it's related.
2) I unchecked Wireless Settings > Mobile Networks > "Enable always on mobile data" - Thought it might save battery when in sleep mode.
I think the problem started after #2. I've since checked that option back on, restarted, airplane mode, battery pull etc., but it's still exhibiting the same behavior. I've never seen this happen on any of my past Android devices (a lot). If I go to the Quick Settings it shoes Mobile Network is OFF but it IS checked. It's really confusing. When you turn Wifi on, Mobile network should disconnect, but according to phone Info, mine is on and I've been getting "network issue, try again" in the Market, and "Network Communication issues" in the Speedtest app so clearly something is being affected.
This has been my ONLY problem with my Sensation thus far, and the fact that it JUST started doing this makes me wonder what I could have done to affect it.
Thoughts?
EDIT: Every once in awhile the 4G icon WILL disappear leaving only Wifi on, and Phone info shows GPRS service: Disconnected, but eventually the 4G/2G icon comes back and Phone info shows GPRS service: Connected, so it keeps trying/turning itself on even though my Wifi is connected. WTF!
If you're on a t mo device it's because of the my device app. Open and close it or end the process in system panel and it should fix the problem.
I believe this is somewhat normal...
I have voice only plan and disabled data through the *#*#INFO#*#* menus. The only way I can get data is through Wifi, which I always have enabled, regardless when I go to About Phone -> Network, I see mobile network type HSDPA.
It seems like voice is going through the 3G/4G but not any data. Not sure why you do get the 4G popping up, I sure don't.
Sdobron said:
If you're on a t mo device it's because of the my device app. Open and close it or end the process in system panel and it should fix the problem.
Click to expand...
Click to collapse
Thanks! I tracked down the second package name for "My Account" (one is for My Account, one is for My device), disabled and rebooted. So far so good; Wifi is connected, no 4G icon, and Phone info shows GPRS service: Disconnected as it should. I had already disabled one package but not the other. I can live w/o the My account feature for a bit and I'll keep an eye out to see if the problem returns.
bigmase521 said:
Thanks! I tracked down the second package name for "My Account" (one is for My Account, one is for My device), disabled and rebooted. So far so good; Wifi is connected, no 4G icon, and Phone info shows GPRS service: Disconnected as it should. I had already disabled one package but not the other. I can live w/o the My account feature for a bit and I'll keep an eye out to see if the problem returns.
Click to expand...
Click to collapse
You phone will always connect to data whn using Tmobile apps such as my account app. Its because they need network data, not web data, to get their info like your usage, and billing. If you manually shut of data and turn wifi on and try to open the my account app, it will give you error.
Just because you turn Wifi on, it doesnt make the data shut off. It just connects to WIFI because its a stronger signal. It will still access the 4G data for netork required information. You can manually shut off mobile data and then turn on wifi if you want.
^This is true, I'm manually switching 4G off when connected to WiFi.
dubie76 said:
You phone will always connect to data whn using Tmobile apps such as my account app. Its because they need network data, not web data, to get their info like your usage, and billing. If you manually shut of data and turn wifi on and try to open the my account app, it will give you error.
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Click to collapse
I realize this, however I was never trying to use the T-mobile apps.
dubie76 said:
Just because you turn Wifi on, it doesnt make the data shut off. It just connects to WIFI because its a stronger signal. It will still access the 4G data for netork required information. You can manually shut off mobile data and then turn on wifi if you want.
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Click to collapse
Of course it does. What would be the point in having BOTH Wifi and 4g/3g/EDGE data on at the same time, all the time? That would be a HUGE drain on your battery if it were constantly using both radios and connected to/searching for both networks. When you turn Wifi on, the mobile data radio gets turned off. When you de-activate Wifi, mobile data turns back on. This is why you get much better battery life on Wifi because the 4g/3g radio gets turned off. Plus, both can't be connected at the same time or else there would be routing problems i.e., it would get confused as to which connection to use.
This is exactly what happened to my phone in that that both WERE on at the same time and it was causing no traffic to get in/out and I couldn't figure out why. Disabling the two t-mobile My Account packages solved it so it seems like
one was trying to connect in the background and couldn't but then froze the radio state. I'm not gonna re-enable the app to confirm but IIRC when you're on Wifi and fire up the My Account app, it either prompts you to turn off wifi, or it just disables wifi temporarily and fires up the mobile radio in the background, and re-enables when you're done.
Sdobron said:
If you're on a t mo device it's because of the my device app. Open and close it or end the process in system panel and it should fix the problem.
Click to expand...
Click to collapse
Yep. If you keep the T-Mobile my account app running it will do that cause It needs the 4G/Data connection.
xamadeix said:
Yep. If you keep the T-Mobile my account app running it will do that cause It needs the 4G/Data connection.
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Click to collapse
Right, but what I'm saying is that I wasn't running the app. It does run as a service though so I'm wondering if it was trying to connect on it's own in the background, though I'm not sure why. I haven't seen this behavior on any other devices including my Sensation before I disabled one of the My Account apps, but I'm almost positive at this point it was the culprit. Could be because I had only disabled one of them and not both. After I disabled the second, the problem went away.
Do you have WiFi sleep disabled?
If not, phone may revert to regular data until you start communicating and wake up your WiFi.
Just a thought.
Sent from my HTC Sensation 4G using Tapatalk
PaulGiz said:
Do you have WiFi sleep disabled?
If not, phone may revert to regular data until you start communicating and wake up your WiFi.
Just a thought.
Sent from my HTC Sensation 4G using Tapatalk
Click to expand...
Click to collapse
Nope, sleep policy is set to "Never" and wifi sticks fine. Still happened even with screen on so wifi was def. awake. I fixed it by disabling the T-Mo My Account apps so I'm cool but maybe it can help someone else if they have the same problem. It's really weird, never seen it happen before. I wish I took a video of it before I disabled the apps. Thanks guys.
bigmase521 said:
Right, but what I'm saying is that I wasn't running the app. It does run as a service though so I'm wondering if it was trying to connect on it's own in the background, though I'm not sure why. I haven't seen this behavior on any other devices including my Sensation before I disabled one of the My Account apps, but I'm almost positive at this point it was the culprit. Could be because I had only disabled one of them and not both. After I disabled the second, the problem went away.
Click to expand...
Click to collapse
It's poor coding in the app. Nothing you're doing wrong.
My m8 at some times usually during the night will disconnect my wifi and use my mobile data, which it should not do because in the power settings I have the sleep mode set to off and I have all power saver crap removed with viperone 1.8 I"am just on a limited data plan that I need all of my data for and wasting my mobile data sucks especially when I have wifi to use and pay for home internet that it should be using. Does anyone know why it could be doing this and a fix ? My computer never disconnects from the wifi and I use it many of the same times that the phone disconnects from my wifi, so that leads me to believe its somewhere in the phone and not my wifi. Also I have had a couple other m8's do the exact same thing. I would like to find a fix other than turning my mobile data off. And I do use a lot of data as I have a large number of email addresses added to my phone and have my k9 set to check for new emails every 10 minutes because I rely on it for personal and business use. Anyone have any idea ?
Here is my settings showing sleep mode off and power saving mode off also.
In "wifi advanced settings" do you have the "auto switch to mobile data when wifi is weak" checked off?
qskile said:
In "wifi advanced settings" do you have the "auto switch to mobile data when wifi is weak" checked off?
Click to expand...
Click to collapse
No its unchecked but under wifi optimization I have minimize battery usage when wifi is on ? Not sure if that could have an effect but shouldnt because mobile data would use more battery than wifi and that would have the opposite effect to turn wifi off for mobile data which would use more battery power.
Roefastford said:
No its unchecked but under wifi optimization I have minimize battery usage when wifi is on ? Not sure if that could have an effect but shouldnt because mobile data would use more battery than wifi and that would have the opposite effect to turn wifi off for mobile data which would use more battery power.
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Click to collapse
I thought I remembered under venom tweaks somewhere that is has the regular PowerSave mode which has the option to disable data when the screen is off for an exteneded period of time. MAybe its turned on???? Not running the ROM right now otherwise I could look myself. Check it out:good:
mademan420 said:
I thought I remembered under venom tweaks somewhere that is has the regular PowerSave mode which has the option to disable data when the screen is off for an exteneded period of time. MAybe its turned on???? Not running the ROM right now otherwise I could look myself. Check it out:good:
Click to expand...
Click to collapse
I always set it up to remove the power save mode garbage in the venom aroma installer so 100% that is not the issue.
Roefastford said:
My m8 at some times usually during the night will disconnect my wifi and use my mobile data, which it should not do because in the power settings I have the sleep mode set to off and I have all power saver crap removed with viperone 1.8 I"am just on a limited data plan that I need all of my data for and wasting my mobile data sucks especially when I have wifi to use and pay for home internet that it should be using. Does anyone know why it could be doing this and a fix ? My computer never disconnects from the wifi and I use it many of the same times that the phone disconnects from my wifi, so that leads me to believe its somewhere in the phone and not my wifi. Also I have had a couple other m8's do the exact same thing. I would like to find a fix other than turning my mobile data off. And I do use a lot of data as I have a large number of email addresses added to my phone and have my k9 set to check for new emails every 10 minutes because I rely on it for personal and business use. Anyone have any idea ?
Click to expand...
Click to collapse
Try Wi-Fi > Advanced > Uncheck "Wi-Fi optimization"
Had the same problem and this fixed it. Haven't noticed any difference in battery life checked vs. unchecked.
bigblueshock said:
Try Wi-Fi > Advanced > Uncheck "Wi-Fi optimization"
Had the same problem and this fixed it. Haven't noticed any difference in battery life checked vs. unchecked.
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Click to collapse
That was the only thing I had not tried so early last night I tried unchecking it and so far so good I think you may be right on that, thanks.
bigblueshock said:
Try Wi-Fi > Advanced > Uncheck "Wi-Fi optimization"
Had the same problem and this fixed it. Haven't noticed any difference in battery life checked vs. unchecked.
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Click to collapse
Mine is still doing it, so I changed the wifi frequency band from automatic to 5 ghz and rebooted and it connected but some apps could not access data so I changed it to 2.4 ghz only and rebooted it worked ok but its doing it again this time I had to toggle airplane mode to get the wifi back on. I have to toggle airplane mode quite often actually and usually it shows change of sim detected. And some times my mobile data will disconnect and its a ***** to get working again. Maybe I will try going to a verizon corporate store and getting a new nano sim card for it. A verizon dealer could not get a new nano sim to activate before and they ended up getting my old nano sim reactivated which I thought once a sim has been deactivated that they cant reactivate it but apparently they can. I really dont know what else to try other than a new sim card. Anyone ?
Any chance you could temporarily try a different wireless router? Some of these new phones are finicky with some wireless routers... Could be a miscommunication between the phone and router somehow.
Don't really have an explanation, one of my old HTC devices had issues connecting to a specific wireless router, where apple products did not have the problem, and vice versa with a different router.
bigblueshock said:
Any chance you could temporarily try a different wireless router? Some of these new phones are finicky with some wireless routers... Could be a miscommunication between the phone and router somehow.
Don't really have an explanation, one of my old HTC devices had issues connecting to a specific wireless router, where apple products did not have the problem, and vice versa with a different router.
Click to expand...
Click to collapse
Having been the case with at least 3 m8's I honestly do not think its the router because It happened with my old moden and router and also with my motorola surfboard SBG6580 modem / wireless router combination that I switched to a couple months ago. And it will also do the same on my girlfriends modem and wireless router. I think there is something in the m8 that is the problem and one other of the m8's was an at&t version. I"am not 100% sure but it may have all been while using viperone, as there really is not much choices for daily driver custom roms especially since elegancia closed its doors. Dont get me wrong tranquil one m8 is not bad and cleanrom is ok but they are no way as easy to customize as viperone is. Years ago I use to like cleanrom for its DE which was barebones the way I like it, good clean and fast. I just dont trust any of the other roms to be bug free enough to be a daily driver. I have just had too many issues in the past with cm dont get me started on them lol, omg was nothing but fix after fix that you had to do nothing like being a Guinea pig lol.
Wi-Fi not connect after phone is woken from sleep mode
Both my wife and I was having the issue with Wi-Fi. I tried everything ,turning off optimization, setting for 2.4ghz,and every other thing listed. Nothing helped until I flashed the firmware from the digitalhigh thread, took 30 sec and fixed Wi-Fi for good on my wife's m8 and mine. I lost nothing in the process except that very annoying Wi-Fi issue. I was then able to set any options like, Wi-Fi optimization and Auto band detect, everything working great!
Here is link to that firmware...
https://www.androidfilehost.com/?fid=95832962473400175
Just downloaded and save to SD card root and rename to "0P6BIMG.zip" and boot to hoot to install.
Sometimes my WiFi goes away, LTE kicks in for a second, and then WiFi comes right back. I don't know for certain, but it may only happen when the phone has been unused for a while, right after I first pick it up to do something. But I have the WiFi power saving option turned off, so that WiFi should stay on all the time. And I seem to recall it happening just at random sometimes, too, in the middle of browsing websites or social media apps. It'll say "no connection" and I'll look up and see LTE kick in, then WiFi come right back, then I'm all good. It's very annoying.
On top of the quick WiFi cycling issue, sometimes WiFi will just completely stop working. When I go into settings, it says it's disabled and I can't turn it back on. Going in and out of airplane mode fixes it. This only happens about once a week or so. The other issue is by far more annoying.
Anyone else experiencing either of these? I'm on Verizon with a black 128 GB stock, unrooted, if it makes a difference.
Thanks!
I personally haven't seen this on my VZW Pixel although I use it with T-Mobile service. These are as suggestions only, and it may or may not help, but you could try using any order below.
1) The setting to keep WiFi during sleep is on, right?
2) Have you tried to use your phone without sim card in it and see if WiFi is still acting strange?
3) I would also suggest to go to Settings>Google>Networking and see if you have WiFi assistant on or off. There is a setting under advanced as well.
4) Does it happen on all WiFi networks or when using on particular one? You could forget that network and then join again.
5) Alternatively you could "Network settings reset" under Settings>More>Network Settings Reset - after the reset, you may need to rejoin all the networks, pair Bluetooth devices and so on.
For the past month I've had an incredibly annoying problem with my OnePlus 8t (T-Mobile). If my screen is off for a certain amount of time the phone disconnects from the cellular network. Received calls go straight to voicemail. Texts do not arrive. Even when I turn my phone back on I'm not connected to cellular/data. The phone will show I have bars, but no LTE/5G. I have to switch airplane mode on/off to reconnect. I've looked all over and can't find a solution. Any ideas?
do check if dnd or any similar function is not on.
Disable -all- power management including any 3rd party apps.
Try in safe mode to rule out being caused by 3rd party app.
Clear system cache
Network reset
Clear sim card tool kit data
Clear Google play Services data
It's likely a settings or app issue. Unless you did a major firmware update a factory reset is unlikely to help. It may fix it but the issue will likely return.
Find the root cause and correct it instead.
Hi guys,
I have a very strange behaviour of my P7P.
When I activate the flight mode, the displays shows the corresponding logos. But I still have internet connection via mobile network.
When activating Wi-Fi, the connection switches to Wi-Fi.
The phone is not rooted but I installed Tasker and toggled flight mode dependent on the location an also did this with Wi-Fi- Therefore, I installed Tasker settings (old version as proposed by Tasker developer to be able to switch Wi-Fi).
Additionally, I installed aodNotify. The rest of the apps is pretty much normal (banking, wallet, some games, nothing specific to mention).
For some time, restarting the phone led to a not connecting mobile connection but this is working now.
I already reset the network settings without any benefit.
Is there anyone with a similar experience or hint how to solve that strange issue?
Best regards,
Matthias
One thing to add: When restarting the phone in the state of flight mode being enabled, I can't get any mobile network connection afterwards no matter what I try.
Only by starting the phone again, it will be possible to connect again.
Just tried what you wrote here, and I can't reproduce your issue, are you sure you have internet connection, or is the phone showing cached info?
Sounds like you need to factory reset the phone, and or ensure you are running the latest firmware.
I also thought about cached info but ensured it was not. I received (new) mails, messenger messages from WhatsApp and Threema and other stuff.
By checking the IP, I saw that the mobile connection was the problem. The Wi-Fi was disconnected.
Ich flashed to the BETA program, that didn't solve the issue.
So I factory resetted yesterday and everything is fine now.
I can only imagine that my old Tasker settings somehow mixed things up and caused that behaviour. But I was not able to find out what it was exactly.