[Q] warranty question - Nexus 5 Q&A, Help & Troubleshooting

Hello!
I have N5 from the first batch. GPS is like ***, recently even worse, problems with microphone etc. I've decided to return the phone. However, my problem is that the phone was bought in USA while I stay in EU. So I have to prepare the phone perfectly before I send it to my friend who will deal with returning it to google.
List of sins: unlocked bootloader, CM a lot, now upgraded to Android 5.0 (using factory images from google). Till the update the device was not modified. However, I'm little bit scared, because bootloader seems to be unlocked.
Is my warranty void? Or can simply I return the phone with bootloader unlocked? If no, please help - is there a step-by-step guide on how to completly return to stock including locking bootloader? Returning to 4.4.4. is ok, I'm sending the phone back to USA anyway
I'll be extremly greateful for help.
Br,
Piecho

Just flash back to stock relock bootloader.
You need the nexus 5 toolkit .
Sent from my Nexus 5 using xda premium

Reflash stock rom then return it as it is. Google does not care about have the bootloader unlocked or not.

Don't use any toolkit learn the proper commands and do it manually. The Google factory images page gives you step by step instructions. Like said before, Google doesn't care about unlocked boot loader. The factory images page even tells you to unlock, flash, then relock lol

Related

fastboot said unlocked before rooting

If I want to take the phone back to stock, what do I have to do to get the OTA? The phone said unlocked even before we started rooting it. Do these phones come unlocked (sprint 4g)?
loveubuntu said:
If I want to take the phone back to stock, what do I have to do to get the OTA? The phone said unlocked even before we started rooting it. Do these phones come unlocked (sprint 4g)?
Click to expand...
Click to collapse
What I did was install a stock nandroid through recovery, then relocked my bootloader. Your phone must have been previously rooted, because the phone's do not ship in that state. To re lock your boot loader just boot your phone into the bootloader, start the command prompt on your pc, and then type fastboot oem lock.
Thanks. to go factory condition though, I have to unroot first and then fastboot oem unlock, correct?
You maybe right, if that is how easy to unlock-lock, I may have unlocked it by fastboot oem locked and not remembered (it was late). This is a friends phone and I'm not used to having phones unlocked this easily.
You can leave the boot loader unlocked and still receive ota updates.
Sent from my Galaxy Nexus using XDA App
loveubuntu said:
If I want to take the phone back to stock, what do I have to do to get the OTA? The phone said unlocked even before we started rooting it. Do these phones come unlocked (sprint 4g)?
Click to expand...
Click to collapse
Yeah, OTA updating should have nothing do with whether your bootloader is locked or not
Rooting and unlocking the bootloader will not affect the ota, what will is custom system apps like non stock gmail, or a changed build prop (common from market enabler)
Sent from my Nexus S

[Q] Warranty: How do I relock bootloader?

I have an HTC Sensation (no duh lol). I rooted it and custom rommed it, but I got a few scratches and want to use my warranty/insurance to get a replacement. I unrooted and went back to S-ON. The only problem is that my bootloader is still unlocked. How do I relock my bootloader? Is it necessary to relock it to use my "Premium Mobile Protection" to get a replacement? Thanks in advance.
I have an HTC Sensation (no duh lol). I rooted it and custom rommed it, but I got a few scratches and want to use my warranty/insurance to get a replacement. I unrooted and went back to S-ON. The only problem is that my bootloader is still unlocked. How do I relock my bootloader? Is it necessary to relock it to use my "Premium Mobile Protection" to get a replacement? Thanks in advance.
In short:
How do I
1) Relock the bootloader
and
2) Remove the "RELOCKED" and make it say "LOCKED"
?
By no means am I savvy on this topic, but I'm looking into it myself, because I need to relock my bootloader.
Take a look: http://forum.xda-developers.com/showthread.php?t=1077019
I'm guessing you better have to RUU that came with the phone running BEFORE you try to relock it.
It's pretty unlikely that they'll look at your bootloader. As long as your S-On and have reflashed the original firmware you should be good to go. If you really want a refurbished phone that bad you could just throw yours n the trash and say it was stolen. You're going to have to pay the deductible either way.
I had to return my phone last weekend for a warranty exchange.
I followed this guide http://theunlockr.com/2011/10/03/how-to-unroot-the-htc-sensation-4g/, and it worked perfectly to get my phone back to how it came in the Box (Except the cracked screen)
I will try this on my phone before I want to sell it
Does it work?
Gushfevah said:
I had to return my phone last weekend for a warranty exchange.
I followed this guide http://theunlockr.com/2011/10/03/how-to-unroot-the-htc-sensation-4g/, and it worked perfectly to get my phone back to how it came in the Box (Except the cracked screen)
Click to expand...
Click to collapse
Hey,
Can anyone confirm that the method posted by theunlockr actually reverts back the bootloader to ****LOCKED****?
Also, when I purchased the phone, it was running the stock Telstra GB Rom. With firmware version 1.17 I think. And at that point, the bootloader said nothing about it being locked or unlocked.
Thereby, I did the s-off, installed CWM recovery, permanently rooted and did SuperCID.
And then I flashed it with the stock EUR ICS ROM, which upgraded the firmware to 3.3something. and also locked the bootloader.
Is this normal?
I just want a way now through which I can flash ROMs and also lock the bootloader again (if I unlock it) if required for warranty purposes.
Thank you!
If you unlocked through htcdev unlock, you can only relock. You cant turn it to **LOCKED** again

[Q] New to the Android world, i have afew questions for your

I'm totally new to the Android world and i spent many hours to read this forum to learn as much as possible about my device and what i can do with it. But now, i need your help on a few things.
KitKat vs Lollipop, does it make sense to upgrade to Lollipop now or should i wait? Is there any major know bugs?
Since that i only have a 8gb device, i would like to clean the apps as much as possible. There's many apps that i don't need but they can't be uninstalled. For example, all the Motorola apps (is there something that we really need from them?), a few google apps like Google+, Google Play Films, Hangouts, etc that i will never use.
I want a stable ROM that i don't need to patch every day to solves problems. When i read about CM12 for Moto G, i see people that have problems here and there and wait for the next daily build to give it a try. I don't want to play that game!
If i install a custom rom, i guest that future updates will not come from Motorola. How the updates work afterward?
It's ok if i must have my device rooted
I have read about stock lollipop optimized version by lost101 but it don't think that the versions currently available will work for me. I'm in Canada and the versions that i see is Brazil or Asia.
thank you for you help!
You have the xt1032? Is there any warranty left? If there is no warranty, I recommend unlocking the bootloader before doing anything. It is easier to restore a bricked phone if you have an unlocked bootloader.
If you intend to stay on stock, you need some of the Motorola apps in order to install OTA updates.
Well what I will say is. I'm in the uk using lost101s BR optimized and I'm very pleased with it.
audit13 said:
You have the xt1032? Is there any warranty left? If there is no warranty, I recommend unlocking the bootloader before doing anything. It is easier to restore a bricked phone if you have an unlocked bootloader.
If you intend to stay on stock, you need some of the Motorola apps in order to install OTA updates.
Click to expand...
Click to collapse
The phone is new but i don't care about the warranty. I've read that i can unlock the bootloader with the Motorola tutorial. I must be honest, i'm a little bit lost. I don't fully understand the difference between "unlocking bootloader" and "phone rooted"!
and yes the model i have is XT1032
skoub2 said:
The phone is new but i don't care about the warranty. I've read that i can unlock the bootloader with the Motorola tutorial. I must be honest, i'm a little bit lost. I don't fully understand the difference between "unlocking bootloader" and "phone rooted"!
and yes the model i have is XT1032
Click to expand...
Click to collapse
You must unlock boot loader first then flash a custom recovery (manually or there is a tool in the development section) then rooting next.
Unlocking the bootloader allows you to install non-Motorola software. With a locked bootloader, the only software that can be loaded on your phone would have to be digitally signed by Motorola.
Rooting gives you administrative access to the system files.
You may not need an unlocked bootloader to get root and you do not need root to unlock a bootloader.
Start here to get the bootloader unlock code: https://accounts.motorola.com/ssoau...ct/standalone/bootloader/unlock-your-device-b
I tried to install TWRP (any version available) but it take like 1 minutes to show the home screen and im not able to "swipe to unlock". So i have installed Philz recovery and then installed lost101 Retail Brazil 5.0.2 Stock ROM (Optimized) v1.1a. I'm playing with it right now and so far so good.

Warranty with T-Mobile

So I have received a "Certified Pre-Owned" Nexus 5 from T-Mobile just a couple days ago. Within the first few hours, I rooted it. At this point I could no longer install (but still received) OTAs, and IIRC that is because the system partition has been altered. I eventually did unroot, but I still could not install OTAs. Now, there is a hardware issue with the phone: it will not vibrate properly anymore. And I have tried those solutions like pressing on the back. So will need to return this phone for a replacement or repair. I have read somewhere that T-Mobile runs a diagnostic tool to check the phone software. My phone is not rooted, and I have not unlocked it or altered the ROM in any way, but will T-Mobile know that my system partition is different? Am I still covered under warranty?
You could just flash the latest entire factory image and relock the bootloader - not sure how Tmobile would be able to tell anything different especially since the nexus 5 isn't a carrier locked device.
janjanrex said:
You could just flash the latest entire factory image and relock the bootloader - not sure how Tmobile would be able to tell anything different especially since the nexus 5 isn't a carrier locked device.
Click to expand...
Click to collapse
I don't plan to unlock my bootloader at all for a while. I unrooted with KingRoot, and now my phone is identical to stock except for a couple of files in the system partition that are traces of the root. I know this because OTA installations will result in an error. But that is the only thing that differs from a stock device. Will T-Mobile be able to access the system partition or somehow force an OTA upon it and find that it was once rooted? This is what I fear. What exactly does T-Mobile do when it receives the phone to make sure it had warranty?
Actually, what I would like to know for my peace of mind is...
Is there any way that T-Mobile can find out that I rooted?
janjanrex said:
You could just flash the latest entire factory image and relock the bootloader - not sure how Tmobile would be able to tell anything different especially since the nexus 5 isn't a carrier locked device.
Click to expand...
Click to collapse
I used the Nexus Root Toolkit to unlock, flash stock, unroot, lock, set tamper to false, etc. I can install OTAs now, and there is no way that I can think that my phone can be seen as altered. Just to confirm:
Is there any way now that T-Mobile will know that I did anything?

Pixel, go back to stock

Hi all
I unlocked my bootloader the other day and proceeded to root my device and have a play around. But since then I ve wanted to return to stock firmware and perhaps relock my bootloader.
Could someone kindly list the steps need to revert back to how the phone arrived in the box?
Many thanks in advance
Someone may need to confirm but the easiest way to do that would be download the latest stock firm ware and use the flash-all script. Then re lock the bootloader.
Yah those are the steps. Google "pixel factory images" and follow all directions.
Sent from my sailfish using XDA Labs
Flash all script never seems to work, I always have to do it manually
C1S12OB said:
Hi all
I unlocked my bootloader the other day and proceeded to root my device and have a play around. But since then I ve wanted to return to stock firmware and perhaps relock my bootloader.
Could someone kindly list the steps need to revert back to how the phone arrived in the box?
Many thanks in advance
Click to expand...
Click to collapse
Do you have a Verizon model?? If so don't lock the bootloader

Categories

Resources