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[Q] Has anyone else had the touch screen stop working after the new update (UK)

My TF has done this three times now since yesterday's FOTA. The device hasn't crashed as I can still use ADB and the notification bar relects the true battery status, time etc. I can also turn the screen on and off with the power button but I can't unlock it due to the screen not accepting touch input.
This happens regardless if use a custom rom or not.
Has anyone else had this experience?

Roach2010 said:
My TF has done this three times now since yesterday's FOTA. The device hasn't crashed as I can still use ADB and the notification bar relects the true battery status, time etc. I can also turn the screen on and off with the power button but I can't unlock it due to the screen not accepting touch input.
This happens regardless if use a custom rom or not.
Has anyone else had this experience?
Click to expand...
Click to collapse
My device had this issue, but with the 3/25(?) firmware (it came from overseas -- Taiwan). I basically thought I had a brick, but yesterday I used not-quite-pristine US system.img via a nandroid backup, and it brought it back to life. Still working, 18 hours later (and with the latest OTA update).
If you still have cwm / nandroid access, PM me and I'll post up the system.img that I used to fix my issue, yesterday. It was basically an image I found on Android Central, and I yaff2'd it and added my own md5sum so that nandroid could recognize it. My ongoing concern is that the permissions could be all screwy and softlinks could be broken. But, given the choice of that versus a bricked tablet, I could live with broken softlinks.

mine has done it 3 time while playing fruit ninja but only while playing that and not whit normal use as browsing and all that

Fisken said:
mine has done it 3 time while playing fruit ninja but only while playing that and not whit normal use as browsing and all that
Click to expand...
Click to collapse
Same here. Touchscreen stopped responding while playing that game, but that happened even before the OTA.

How can you get it to start responding again or force a reboot? I just got mine in the mail, pushed the lock button, and now it won't respond to any of my touches. Stuck at the lock screen.

jonnyktyler said:
How can you get it to start responding again or force a reboot? I just got mine in the mail, pushed the lock button, and now it won't respond to any of my touches. Stuck at the lock screen.
Click to expand...
Click to collapse
Hold the power button for 10-12 seconds to force power it off. Release button. Wait a couple seconds. Power on as normal (a 5-6 second hold down of the power button). If still no joy... you're screwed perhaps.

ok thanks a lot holding the power button down for a long time did force it to turn off, now it's working again.

Black screen & no recovery!!!!

Hi all !!! Sorry for my English but I need your help
I commented what is happening with my phone N5 (which for good and evil is always stock without root or anything, with corresponding OTA updates.)
1- Yesterday afternoon at lunchtime while reading a book in playbooks, I notice that suddenly disappears one line and then appeared intermittently. I close the app and noticed the same thing happening on the screen menu. I shut down the cell and turn on again and I thought it must be an application be kidding. But still does.
2 Also yesterday I happened to change the security on the phone screen. After a while of normal operation, try to turn it on the screen with the button, nothing, the screen goes "black", with light and retrolight turned on but no picture no nothing .
Called the cell to see if it works or is turned off and the phone rings but the screen nothing. Try turning it off and on again by holding the on / off / lock button and the phone restarts, but the screen nothing. In one such attempt to do the above it is seen that managed to turn it off. And I get it on and do a normal boot, except that the picture of my screen is changed to the original. Change the lock screen which was previously using (slip). And it seemed that out or some conflict with the lock. In one of those again pressed the ON / OFF / lock as would normally and it starts all over again.
After I magically back to life, I want to make a full wipe as I think it should be an app that is doing some conflict or something. BUT ....
3I turn off the phone and then press the keys VOLUME UP / DOWN and ON / OFF is normally off, squeezed the first screen with the options but options RECOVERY / BOOTLOADER appears in red I choose RECOVERY give the ok with the key and .... andriod robot appears with the legend below that says something (I do not remember well) without or without controls options appears. So its seems thatI dont have recovery.
After that keep pressing the key ON / OFF and the phone turns off and / or reboot normally. All this I did it again to see if the error reappears and looks that I do not have recovery.
The failure of the screen is increasing. I dont know if they are separate problems or is it all the same problem.
Sorry if I was too long but I need the help of you.
UPDATE Now it seems that the screen died, since I do not achieve to turn it on as before, the light and the retrolight its ok. The phone receives calls and notifications but the screen stills black.
Thanks all.
Matias M 73

the android laying on its back IS the atock recovery.

simms22 said:
the android laying on its back IS the atock recovery.
Click to expand...
Click to collapse
thank you simms22 but I need to fix or understand what happend with the screen first.
:good::good:

Matias M 73 said:
thank you simms22 but I need to fix or understand what happend with the screen first.
:good::good:
Click to expand...
Click to collapse
sometimes things just "derp". itll happen more often if you dont reboot your phone often. also, your phone will be a little bit more responsive if it gets reboot once a day or two.

RMA or fastboot it back to stock, if the screen doesnt turn on afterwards then it looks like a hardware issue, open device and reconnect the display.

republicano said:
RMA or fastboot it back to stock, if the screen doesnt turn on afterwards then it looks like a hardware issue, open device and reconnect the display.
Click to expand...
Click to collapse
Thank you Republicano!!
I think too that its a hardware issue. I already see on you tube problems like mine.
Thanks again!!

[Q] Sony Xperia Z1 Compact stuck when using TWRP 2.8!

Hi,
I am very new to all of this and I appear to have bricked my phone (sort of).
Before discovering this website I thought I'd remove the bloatware from my phone by following a Youtube video by SHEM so I could get root privileges.
However I got up to the part where I start using TWRP (5:40) and the actual display doesn't fit on my screen! Only three buttons fit going down the screen (Install, Backup and Mount) the others in the next row are cut off before the text reveals what they are. Because I know the one next to Install is Wipe, I press it but I cannot continue because Swipe to Wipe is completely off-screen.
So it seems that I am stuck with a phone that doesn't really do anything. All that happens when I switch on my phone is a light turns red, then the Sony logo appears, then the light turns green and the cycle repeats. All I am able to do is go into TWRP or switch off my phone (which doesn't appear to be completely off, the screen just turns black and it still seems to drain power). I am hoping that there's a way to resolve the issue, but my current level of inexperience leaves me clueless.
I think it may be important to mention that when I ran Z1-lockeddualrecovery2.8.0-RELEASE.installer it revealed a couple errors in the process. Everything seemed to work as expected however up until this point, though I'm not sure if my issue is connected.
I'm hoping somebody here will be able to assist, because I need my phone (obviously) and I would like to learn get root access without all the headaches.
Please help me!

Erm4hgerd_Lulz said:
Hi,
I am very new to all of this and I appear to have bricked my phone (sort of).
Before discovering this website I thought I'd remove the bloatware from my phone by following a Youtube video by SHEM so I could get root privileges.
However I got up to the part where I start using TWRP (5:40) and the actual display doesn't fit on my screen! Only three buttons fit going down the screen (Install, Backup and Mount) the others in the next row are cut off before the text reveals what they are. Because I know the one next to Install is Wipe, I press it but I cannot continue because Swipe to Wipe is completely off-screen.
So it seems that I am stuck with a phone that doesn't really do anything. All that happens when I switch on my phone is a light turns red, then the Sony logo appears, then the light turns green and the cycle repeats. All I am able to do is go into TWRP or switch off my phone (which doesn't appear to be completely off, the screen just turns black and it still seems to drain power). I am hoping that there's a way to resolve the issue, but my current level of inexperience leaves me clueless.
I think it may be important to mention that when I ran Z1-lockeddualrecovery2.8.0-RELEASE.installer it revealed a couple errors in the process. Everything seemed to work as expected however up until this point, though I'm not sure if my issue is connected.
I'm hoping somebody here will be able to assist, because I need my phone (obviously) and I would like to learn get root access without all the headaches.
Please help me!
Click to expand...
Click to collapse
you are stuck in a bootloop,
Thankfully there is a simple guide to fix this here, hope it all goes well

mbloomer04 said:
you are stuck in a bootloop,
Thankfully there is a simple guide to fix this *Wont let me post the link yet* hope it all goes well
Click to expand...
Click to collapse
Thanks for getting back to me. I went to the link and tried what it suggested.
I tried to follow the instructions under Finding the cause of the bootloop for After flashing a new rom, but the first part Start your phone in CWM Recovery says to hold down Home whilst turning the phone on. However, there is no Home button on the Xperia Z1 Compact. There is only Power, Vol Up & Down and the Camera button. I tried combinations of all and nothing changes. I still end up in a bootloop.
I will note that the bootloop occurs in the same way that I described in the OP, except that the red light doesn't flash. This only happens when the phone is connected to my computer via usb.

I managed to download the latest firmware from firmwaremobile(dot)com, re-flashed my phone and now it's back to normal.
I think I'll try getting root access again from one of the tutorials here on this site. I get the feeling that a lot of you know what you're doing when it comes to this sort of thing and can be trusted.
Can anybody recommend any particular one that gives root access on an Xperia Z1 Compact with the view of removing all bloatware from the device?

Erm4hgerd_Lulz said:
I managed to download the latest firmware from firmwaremobile(dot)com, re-flashed my phone and now it's back to normal.
I think I'll try getting root access again from one of the tutorials here on this site. I get the feeling that a lot of you know what you're doing when it comes to this sort of thing and can be trusted.
Can anybody recommend any particular one that gives root access on an Xperia Z1 Compact with the view of removing all bloatware from the device?
Click to expand...
Click to collapse
Here is an easy to use guide designed for the z1 compact, once you have rooted you can uninstall bloatware as you would any other app

mbloomer04 said:
Here is an easy to use guide designed for the z1 compact, once you have rooted you can uninstall bloatware as you would any other app
Click to expand...
Click to collapse
Thanks! I'll check it out and see how I go. :good:

Erm4hgerd_Lulz said:
Thanks! I'll check it out and see how I go. :good:
Click to expand...
Click to collapse
cheers, let us know how it goes and if need be we can look at other options

Screen Problems

I have this problem that, whenever I press the power button to turn on the screen, I have to swipe twice in order to unlock the phone. I turned on "Show Touches" in the dev menu and it shows that my XA thinks that there is a touch already on the lockscreen so I have to touch it once to get it to realize that it isn't bring touched so I can then unlock the screen with a second touch.
I've also encountered an issue when swiping down from the top to get the notification menu to pull down but it freaks out and jumps around until the third swipe to get it to come down.
Anybody else have this problem or even just a workaround?
I'm on 33.2.A.3.81. and I'm unable to update.
Battery is also crap without Stamina Mode on too.

goldblot said:
I have this problem that, whenever I press the power button to turn on the screen, I have to swipe twice in order to unlock the phone. I turned on "Show Touches" in the dev menu and it shows that my XA thinks that there is a touch already on the lockscreen so I have to touch it once to get it to realize that it isn't bring touched so I can then unlock the screen with a second touch.
I've also encountered an issue when swiping down from the top to get the notification menu to pull down but it freaks out and jumps around until the third swipe to get it to come down.
Anybody else have this problem or even just a workaround?
I'm on 33.2.A.3.81. and I'm unable to update.
Battery is also crap without Stamina Mode on too.
Click to expand...
Click to collapse
Do you use glass protector?
You can you test the touchscreen w/o the glass protector.
settings > about phone > diagnostics > test > test the touch screen
With the battery Unfortunately it is true that the battery is not a super long lasting device, but with moderate use of the device(not stressing it) the battery last me through out the day.

Siam4k said:
Do you use glass protector?
You can you test the touchscreen w/o the glass protector.
settings > about phone > diagnostics > test > test the touch screen
With the battery Unfortunately it is true that the battery is not a super long lasting device, but with moderate use of the device(not stressing it) the battery last me through out the day.
Click to expand...
Click to collapse
I don't use any protectors at all.
And, for some reason, there isn't a "diagnostics" under "about phone" in the settings.
The battery drain is weird because it can drain really quickly (with verrrrrry little use, literally just turning it on every hour to check the time).

If you want to test your touchscreen, you can open diagnostics by press *#*#7378423#*#* in phone app.
Hope this help! but I never faced this problem before, better check with Sony service.

civilzaza said:
If you want to test your touchscreen, you can open diagnostics by press *#*#7378423#*#* in phone app.
Hope this help! but I never faced this problem before, better check with Sony service.
Click to expand...
Click to collapse
For some reason, it checks out fine. It just acts weird like in the op only at the lock screen.

goldblot said:
I don't use any protectors at all.
And, for some reason, there isn't a "diagnostics" under "about phone" in the settings.
The battery drain is weird because it can drain really quickly (with verrrrrry little use, literally just turning it on every hour to check the time).
Click to expand...
Click to collapse
Did you get the last firmware update for your phone?
try to install the latest firmware for the phone and get security patch.

Siam4k said:
Did you get the last firmware update for your phone?
try to install the latest firmware for the phone and get security patch.
Click to expand...
Click to collapse
Does root still work with the latest update?
And trying to update via Flashtool doesn't work, don't know why.

goldblot said:
Does root still work with the latest update?
And trying to update via Flashtool doesn't work, don't know why.
Click to expand...
Click to collapse
You can use Flashtool to update your device after root and use the included Xperifirm to download the firmware.
http://www.xperiablog.net/2017/02/2...te-33-2-x-4-70-with-january-security-patches/
download the lastest update for your device(depend on your phone .model )and follow instructions

i have this problem how i can fix it ? Any soliton ?

PislickB3 said:
i have this problem how i can fix it ? Any soliton ?
Click to expand...
Click to collapse
No solution just yet for me even updated to Nougat 7.0 update through flashtool. I think I'll just break down and send it in to Sony soon but I'm exploring other options before I do that.

goldblot said:
I have this problem that, whenever I press the power button to turn on the screen, I have to swipe twice in order to unlock the phone. I turned on "Show Touches" in the dev menu and it shows that my XA thinks that there is a touch already on the lockscreen so I have to touch it once to get it to realize that it isn't bring touched so I can then unlock the screen with a second touch.
I've also encountered an issue when swiping down from the top to get the notification menu to pull down but it freaks out and jumps around until the third swipe to get it to come down.
Anybody else have this problem or even just a workaround?
I'm on 33.2.A.3.81. and I'm unable to update.
Battery is also crap without Stamina Mode on too.
Click to expand...
Click to collapse
This is called Ghost Touch. I read you don't use any kind of protectors so it is a hardware problem and you can't fix it with software repair. If you have warranty use it, if not you will need to open it and remove connectors and put them back. Most of time that will solve problem, but my advice is to send it to service (there is electricity problems from you and all other things that you can screw up if you are not careful). You can try to google for more informations, but mostly you will end up with what I wrote you.
Edit: Because you have that problem, phone thinks you are using your screen whole time and it never goes to sleep could be a problem for a battery drain.

Long press problem with my s8+ only in the center of the screen.

Hello.
Since a long time i have a big issue with my rooted s8+.
When i want to long press (tap and hold) on my screen to select a text, sometime it works sometime it doesn't work (it do like i pressed the screen and releases it immediately when it does not work as short press).
Until a few days ago i thought it was a random problem.
But i discovered a few days ago that this problem happens ALL THE TIME when i need to long press on the center of the screen and NEVER HAPPENS when i long press on the top or bottom of the screen.
Now when i want to select a text in the center of the screen, i just have to scroll the text up or down and then the long press works.
Does anybody have the same issue on his s8+?
Is there an app to definitly check this issue that happens only on long press and never on short press ?
How can i fix it?
Thank you for your help
(sorry my english is very bad i hope you have understood my question)

Open up your phone app as if you're going to call someone and dial *#0*#
(Star pound zero star pound)
This will get you into maintenance mode where you can trouble shoot many things. Tap on "touch" and drag finger all over the boxes on the screen in the shape of a rectangle with an X through it. This will allow u to see how your phone is responding to touch. Hope this gives u an idea as to where or if the issue is occurring. If not at least it's a pointer for phone issue trouble shooting.
Cheers!

Thank you for your answer.
I tried that and everything is ok on the touch test.
But after this test i just tried to select something on this page and i have the same issue. When i want to select in the center of the screen the tap and hold is not working.
I scroll a little the page and it is working.
It seem it just don't detect that i hold my finger. But detect normally when i just press with my finger.
I think i should send my phone to Samsung.

parisien99 said:
Thank you for your answer.
I tried that and everything is ok on the touch test.
But after this test i just tried to select something on this page and i have the same issue. When i want to select in the center of the screen the tap and hold is not working.
I scroll a little the page and it is working.
It seem it just don't detect that i hold my finger. But detect normally when i just press with my finger.
I think i should send my phone to Samsung.
Click to expand...
Click to collapse
I just tried with the page i put a screenshot in attachment to this post.
When i try a tap and hold (i tried several times) on the line "i scroll a little the page..." it does not work ( it just select the word on which i have put my finger but i can not extend the selection and i don't have the icon with copy past etc)
But when i tap and hold on the line starting by "of the screen the tap...." and the line starting with "it seem i just don't detect..." everything is normal.

parisien99 said:
I just tried with the page i put a screenshot in attachment to this post.
When i try a tap and hold (i tried several times) on the line "i scroll a little the page..." it does not work ( it just select the word on which i have put my finger but i can not extend the selection and i don't have the icon with copy past etc)
But when i tap and hold on the line starting by "of the screen the tap...." and the line starting with "it seem i just don't detect..." everything is normal.
Click to expand...
Click to collapse
Here's your troubleshooting steps. Try them each one at a time. If #1 doesn't work, then move on to #2, etc, until it's fixed.
1. Reboot phone
2. Clear cache in recovery
3. Start in Safe Mode
4. Factory Reset
5. Reflash stock, factory firmware with ODIN
If none of those fix the issue, then you will need to reach out to Samsung.

Mr. Orange 645 said:
Here's your troubleshooting steps. Try them each one at a time. If #1 doesn't work, then move on to #2, etc, until it's fixed.
1. Reboot phone
2. Clear cache in recovery
3. Start in Safe Mode
4. Factory Reset
5. Reflash stock, factory firmware with ODIN
If none of those fix the issue, then you will need to reach out to Samsung.
Click to expand...
Click to collapse
Thank you
I think most that it would be a hardware problem
But as my phone is rooted i will do all that before sending to samsung as i must install a stock rom before sending to Samsung.
But most of all i wanted to know if other people had also this issue.

parisien99 said:
Thank you
I think most that it would be a hardware problem
But as my phone is rooted i will do all that before sending to samsung as i must install a stock rom before sending to Samsung.
But most of all i wanted to know if other people had also this issue.
Click to expand...
Click to collapse
The steps I gave you actually eliminate it being a software problem, so it narrows it down to hardware.
Let us know if you're able to fix it, or have to send it to Samsung fie repair.

Mr. Orange 645 said:
The steps I gave you actually eliminate it being a software problem, so it narrows it down to hardware.
Let us know if you're able to fix it, or have to send it to Samsung fie repair.
Click to expand...
Click to collapse
Than you
I will do that in a few days.
But i just thinked about something.
I just updated my samsung firmware on dec 28. And i had this issue before the update.
When updating, for the root, i installed twrp and have done a complete wipe on twrp before installing magisk. (i still didn't find no way to root without wiping, if there is a way please tell me)
I think i have passed all these steps when i have done the update/root process. Am i right?

parisien99 said:
Than you
I will do that in a few days.
But i just thinked about something.
I just updated my samsung firmware on dec 28. And i had this issue before the update.
When updating, for the root, i installed twrp and have done a complete wipe on twrp before installing magisk. (i still didn't find no way to root without wiping, if there is a way please tell me)
I think i have passed all these steps when i have done the update/root process. Am i right?
Click to expand...
Click to collapse
I honestly don't know. I don't root. So I don't know the steps. Try them anyway, and if you end up having to do a factory reset, don't restore anything. Start completely fresh.
And installing STOCK UNROOTED firmware with ODIN will eliminate any issues associated with root.

parisien99 said:
Thank you for your answer.
I tried that and everything is ok on the touch test.
But after this test i just tried to select something on this page and i have the same issue. When i want to select in the center of the screen the tap and hold is not working.
I scroll a little the page and it is working.
It seem it just don't detect that i hold my finger. But detect normally when i just press with my finger.
I think i should send my
Did you try doing a factory reset? You could try that but it sounds as if it is a hardware issue. Get it in to samsung before warranty runs out. Good luck my friend!
Click to expand...
Click to collapse