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If I purchase the g2x from T-mobile without being a t-mobile customer, will they provide an unlock code?
Go to the store and ask or call them and ask, best way to get solid answers
Sent from my SGH-T959 using XDA App
I think the phone has to be in service for either 60 or 90 days (don't remember which) and then they'll give you the unlock code. You have to tell them you're traveling internationally. It takes about 24 hours from the time of the request for HTC phones and the code is sent in an e-mail. I just got the code for my G2 which I'm selling to get a G2X. The code for the G2X has to come from LG so I don't know what their turn around time is.
BarryH_GEG said:
I think the phone has to be in service for either 60 or 90 days (don't remember which) and then they'll give you the unlock code. You have to tell them you're traveling internationally. It takes about 24 hours from the time of the request for HTC phones and the code is sent in an e-mail. I just got the code for my G2 which I'm selling to get a G2X. The code for the G2X has to come from LG so I don't know what their turn around time is.
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Click to collapse
I've heard if you've been a customer for (60-90? days), even prepaid, they'll give you an unlock code even on a freshly purchased phone. I've got a T-Mo prepaid card that I keep afloat with minimum top-ups for my trips to the US, so if I do buy the G2x or another T-Mo phone I should be able to get the unlock from them.
I thought it was mandatory now. If you ask for the unlock code, they have to give it to you regardless. Guess I was wrong?
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
I suspect this device is carrier locked, but I would buy one if I could confirm that I could use it on AT&T out of the box.
Compatibility AT&T 4G
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
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Click to collapse
Sorry nomisunrider, not trying to hijack your thread, but since we are already Hijacking the o2x forum
I have another question for Non-T-Mobile (AT&T) people.
My question is how compatible is the G2X going to be with AT&T's "4G"?
Also I am currently using Nexus One AT&T 3G, but I am thinking that I should be able to change that to the 4G service without altering my contract, or loosing grandfathered "unlimited data plan"?
Any input or info much appriciated
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
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Click to collapse
T-Mobile isn't in the business of selling phones. They'll only sell you a phone in conjunction with a pre- or post-paid wireless plan. As someone said, out of the box the phone is locked to T-Mobile. You can request an unlock code after 60 or 90 days of maintaining an account in good standing.
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
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Click to collapse
why don't you wait until after the 20th and most likely you will find them online unlocked..just like the t-mobile sg vibrant
I have a friend on t-mobile. Can he call them up and request sim unlock codes?
I am also in this situation but I prefer not to buy from ebay. What about unlocking services? Do they permanently unlock the phone? Does flashing a different ROM on the phone affect the unlock?
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
Click to expand...
Click to collapse
Cant get it right away, but I am sure it will be available soon.
http://www.expansys-usa.com/lg-g2x-android-smartphone-unlocked-216928/
I believe the G2X is unlocked out of box I got to review the device today and it has at&t options under network settings like the Nexus One.
If you purchase out right you can get code immediately (meaning requesting the code). If its an upgrade/new activation must wait until buyers remorse is up and not be past due or had an unlock code in last 90 days. I'm not at work now but that's the policy, I believe not sure if its 90 or 60 though can't remember. Hope this helps
Sent from my HTC Glacier using XDA Premium App
I've been asking around and several people have informed me that if you purchase the phone for full retail, t-mobile will provide you with an unlock code. I also found this on wikipedia.
http://en.wikipedia.org/wiki/SIM_lock#United_States
"One of the two national GSM carriers, T-Mobile,[43] will unlock handsets for those with active account in good standing for at least 40 days and no unlock code request in the last 90 days. T-Mobile will also unlock a phone if the full retail price is paid and proof of purchase is provided through a faxed document. "
nomisunrider said:
I've been asking around and several people have informed me that if you purchase the phone for full retail, t-mobile will provide you with an unlock code. I also found this on wikipedia.
http://en.wikipedia.org/wiki/SIM_lock#United_States
"One of the two national GSM carriers, T-Mobile,[43] will unlock handsets for those with active account in good standing for at least 40 days and no unlock code request in the last 90 days. T-Mobile will also unlock a phone if the full retail price is paid and proof of purchase is provided through a faxed document. "
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There we go that's the policy takes 24 hours for the request to process and up to 7 days to receive the code.
Sent from my HTC Glacier using XDA Premium App
i'm a sales rep and according to our new policy (if reps follow it) we cant even sell phones without service and if you arent a customer (if you did buy the phone full price wo being a customer) we do not provide unlock codes....
h0wlings0nnets said:
i'm a sales rep and according to our new policy (if reps follow it) we cant even sell phones without service and if you arent a customer (if you did buy the phone full price wo being a customer) we do not provide unlock codes....
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Sorry to inform you, but you need to brush up on your company's policies.
I just got off of the phone with t-mobile customer care (1-877-453-1304). I called them because I wanted clarification on this before I purchased 2 full retail price phones.
The program is called the "Sim Subsidy Unlock Program." It is for anyone that purchases a phone for the full retail price from a corporate store or an authorized retailer and pays all of the price upfront.
You need to call customer care, explain that you purchased a phone for full price and request a "remedy request form number." They will then open this request and you then have 7 days to fax the following to the Sim Unlock Team at 1-813-353-6557 :
ATTENTION: SIM UNLOCK TEAM
Full Name
Mobile Number
Email Address
Readable Copy Of Sales Receipt
It takes 24 to 72 hours to process and they will email you instructions to unlock your phone.
Yeah, if you bought the phone full price, then you will not be required to wait any time to unlock the phone. The 3g and 4g frequency will not work well, or at all, because the phone uses 1700 and 2100 for 3g and 4g. The 1700 frequency is exclusive to T-Mobile.
Sent from my LG G2X using XDA App
i want to unlock my phone, because i live in indonesia, that indonesia dont have tmobile
dacihappymaker said:
i want to unlock my phone, because i live in indonesia, that indonesia dont have tmobile
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Why not just buy one there? I have an unbranded Asian version from Malaysia that was Sim unlocked already and it didnt have the T-Mobile bloatware on it
been looking for a good and cheap unnlocking website for a while but no success so far:|
It's as simple as calling t-mobile and telling them you need to unlock it. Tell them that you're going overseas and need to have it unlocked to use on other carriers. I normally say that we're going on vacation and are going to use a pre-paid sim overseas. Then they send me an email after a couple of days with the unlock instructions + unlock code. I've done this 3 times with no problems.
Paging Dr B said:
It's as simple as calling t-mobile and telling them you need to unlock it. Tell them that you're going overseas and need to have it unlocked to use on other carriers. I normally say that we're going on vacation and are going to use a pre-paid sim overseas. Then they send me an email after a couple of days with the unlock instructions + unlock code. I've done this 3 times with no problems.
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+1
This is correct. We will provide an unlock code to you free of charge with no questions asked. Just ask to be transferred to our Sim Unlock dept. and they will be more than happy to assist you.
oooo, i see isee, there is no a software to unlock this phone?
if this phone is already s-off, it will be unlocked ?
T-Mobile will only unlock the phone for you once they can verify that you are a T-Mobile customer, or you paid full price for the phone at one of their T-mobile branded stores and can fax them a copy of the receipt. I just went through all of this with them on Monday. If you cannot do either of those 2 things, they will not help you.
The only way to get it unlocked if you are not a T-mobile customer is an unlock service. I used a guy on ebay that unlocked 2 of them for me and sent me the code within 5 mins. He charged $24.95 per phone.
http://www.youtube.com/watch?v=DDpSn0xvA2Y
guys come and see, it this works ?
dacihappymaker said:
http://www.youtube.com/watch?v=DDpSn0xvA2Y
guys come and see, it this works ?
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Why dont you just buy one of the unlocked Asian versions? I dont get it.. I have the unbranded Malaysian version that I'm using on TMO USA and it came already unlocked
the price is expensive
how much you bought your htc sensation ?
dacihappymaker said:
the price is expensive
how much you bought your htc sensation ?
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Click to collapse
I got mine in a trade so I didnt pay out of pocket for it. Not sure what they retail for in NYC, more than a T-mobile one that's for sure since unlocked phones are usually a higher price
TMO rep told me they can't unlock the phone yet, I'll try again in couple weeks or so.
After spending a couple hours on the phone with T-Mobile trying to work out my data plan in the wee morning hours last week, I received the unlocking code for my Sensation accidentally. After going through all the hell to keep my old rate for my data plan, and finally succeeding, they asked "Will there be anything else Sir". I said "Yes, one more thing. Can I get the SIM Subsidy Unlock Code for my HD2? And being so tired and half awake, I might have given the wrong IMEI number, because the next day I received the unlock code for my Sensation and not my HD2.
I called back the next day and told a tech supervisor that they had sent the unlock code for the wrong phone. The women on the phone apologized and said they would send it without the 24hr wait, and I should receive it within 2hrs. But when receiving the Email from T-Mobile a couple of hours later, this was the response:
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time. This subscriber has received an unlock code within the last 90 days. Per T-Mobile Policy only one unlock code will be provided per active subscriber every 90 days. Please submit a new request 90 days after the last unlock code was provided.
No big deal. I at least got the Sensation unlock code and just paid $20 online for the HD2 code.
gave tmobile a call. they seem to not want to give out unlock codes. they told me that i had to either pay for the price of the phone, the full price, or i need to use the phone 40 days. also got an email like this -
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, this subscriber is not eligible to receive the unlock code at this time. In order to be eligible, the subscriber must complete 40 days of active service. Please submit a new request 40 days after this subscriber was activated.
Paging Dr B said:
It's as simple as calling t-mobile and telling them you need to unlock it. Tell them that you're going overseas and need to have it unlocked to use on other carriers. I normally say that we're going on vacation and are going to use a pre-paid sim overseas. Then they send me an email after a couple of days with the unlock instructions + unlock code. I've done this 3 times with no problems.
Click to expand...
Click to collapse
However keep in mind that if you're in a different country the SIM network unlock code will not work, it would only work if you're still within T-Mobile's network coverage.
ngmt said:
However keep in mind that if you're in a different country the SIM network unlock code will not work, it would only work if you're still within T-Mobile's network coverage.
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Click to collapse
Huh? That is what the unlock is for, to use your phone with a different countries network when there is no tmobile network. I do this when I go on vacation.
Sent from my HTC Sensation 4G using XDA App
hi, im currently on at&t, im planning to get the sensation 4g from tmobile and then unlock it to use it on my at&t sim, i wanted to make sure that 3g/4g will work on at&t on the sensation 4g after unlocking it...coz i read somewhere online that 3g wouldnt work on at&t in US....plzz bear with me as i am new here and don't have much idea about these things.....
saty47 said:
hi, im currently on at&t, im planning to get the sensation 4g from tmobile and then unlock it to use it on my at&t sim, i wanted to make sure that 3g/4g will work on at&t on the sensation 4g after unlocking it...coz i read somewhere online that 3g wouldnt work on at&t in US....plzz bear with me as i am new here and don't have much idea about these things.....
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Click to collapse
You will not get 3G/4G on AT&T with the T-Mobile HTC Sensation 4G.
Elvis_Freshly said:
+1
This is correct. We will provide an unlock code to you free of charge with no questions asked. Just ask to be transferred to our Sim Unlock dept. and they will be more than happy to assist you.
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Click to collapse
That is correct but I just called t-mobile to ask for unlocking my HTC Sense 4G yesterday and today I received an email from the Unlock Dept saying that they could not process my request for unlock right now because I had requested to unlock once within the past 90 days...bla bla bla...and please call us back 90 days after the last day you requested. I don't understand why t-mobile policy prohibit unlock requests within 90 days like that. I doesn't make sense at all. I would suggest to unlock your phone, or in my case the HTC Sense 4G, @ other unlock websites for $6.49 with REALLY NO QUESTIONS ASKED.
saty47 said:
hi, im currently on at&t, im planning to get the sensation 4g from tmobile and then unlock it to use it on my at&t sim, i wanted to make sure that 3g/4g will work on at&t on the sensation 4g after unlocking it...coz i read somewhere online that 3g wouldnt work on at&t in US....plzz bear with me as i am new here and don't have much idea about these things.....
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Click to collapse
The t-mobile version, as well as the Asian & European version, won't work with AT&T 3G. The Canadian Bell version works with AT&T 3G, but it cost CAD550 before tax without contract to buy one from them. So be prepared to pay at least $600 to get one.
Is there any reason that you want to stick with AT&T (e.g. no t-mobile reception in your area or on a family plan)? I paid AT&T about $200 to break my contract, which still has another year before it ends. Sign up a new contract with t-mobile and get the Sensation for $150. So in the end I paid $350 for the phone, still a much better deal than paying $600+ for the Canadian version.
Hi,
I bought a T-Mobile locked HTC Sensation from the ebay. I wanted to get it unlocked from T-Mobile, but they will provide me the unlocking code for the mobile, unless I have an activated line from them. I found the following from the T-Mobile website, and need somebody who is a T-Mobile USA customer to help me out with this. If you are willing to help, send me a PM. I will send you the IMIE number, which could be used to get the unlocking code from T-Mobile.
SIM Unlock Code
For information on the SIM Unlock Code, refer to the following:
If you purchased a wireless phone from T-Mobile, your phone has been programmed with a SIM lock which will prevent the phone from operating with other compatible wireless telephone carrier’s services. If you wish to use the phone with the service of another wireless telephone carrier, you must enter a numeric SIM Unlock Code to unlock the phone.
For customers with a T-Mobile Postpaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 40 days of active service with T-Mobile.
For customers with a T-Mobile Prepaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 60 days of active service with T-Mobile and either a Prepaid Plan account balance of at least $10.00 or a prior refill within the last 30 days.
T-Mobile will provide the SIM Unlock Code upon request to eligible former customers, provided that T-Mobile has such code or can obtain it from the manufacturer.
You may request the SIM Unlock Code for your phone, together with instructions for entering the code, by calling T-Mobile customer care at 1-800-937-8997.
i dont know if they do it but have you try calling htc? also i think there are sites that sell the unlock codes.
I tried for the past week to unlock via T-Mobile. Complete waste of my time. Too many wasted hours on the phone with them. And I WAS eligible!
I ended up buying mine for $25 from htcimeiunlock.com received it 10 minutes later and all was well.
Sent from my HTC Sensation 4G using XDA App
Also, HTC will not give it either. I tried that too
Sent from my HTC Sensation 4G using XDA App
cdstewart said:
I tried for the past week to unlock via T-Mobile. Complete waste of my time. Too many wasted hours on the phone with them. And I WAS eligible!
I ended up buying mine for $25 from htcimeiunlock.com received it 10 minutes later and all was well.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
why did you have problems? this week i solicited the unlock code for my hd2 and got the code the next day.
cdstewart said:
I tried for the past week to unlock via T-Mobile. Complete waste of my time. Too many wasted hours on the phone with them. And I WAS eligible!
I ended up buying mine for $25 from htcimeiunlock.com received it 10 minutes later and all was well.
Sent from my HTC Sensation 4G using XDA App
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Click to collapse
I called them and were willing to give the unlock code if I had an active line with them. I have read other stories on forums where they have shared this code. The extract that have posted is also from their website !!
swapniljain said:
I called them and were willing to give the unlock code if I had an active line with them. I have read other stories on forums where they have shared this code. The extract that have posted is also from their website !!
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Click to collapse
I work in tech care myself and would like to clear something up. T-Mobile does not have unlock codes, period. IF you are eligible (must have an account obviously), your IMEI and account info gets sent to an unlock team, and they get the code directly from the manufacturer. It's not like they have the code ready and said "Go F yourself" lol.
What reason do they have to unlock a phone that is so new they obviously did not recuperate their subsidy yet and for someone who hasn't paid a dime worth of fees.
Sent from my HTC Sensation 4G using XDA App
fschambe said:
What reason do they have to unlock a phone that is so new they obviously did not recuperate their subsidy yet and for someone who hasn't paid a dime worth of fees.
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Click to collapse
Not everyone has purchases their phones on contract. Some people buy them outright... and prefer them sim unlocked for traveling with.
I am one of those few people who do just that. T-mobile told me that I need to wait 60 days between time of purchase and sim unlock... Or I could get it done by a third party, usually $25 to do. Google "sim unlock htc sensation"
@stoneyjonez : Ok.. got you. Can you tell me if they would give me the unlock code if a person with a T-Mobile account ( long standing ) and asked them for the unlock code ? Obviously that person wouldnt have bought the phone directly from them
cellunlocker . net I recommend currently only 19.99 for unlock code and takes up to 3 hours
In the past I tried to get a Motorola ROKR E8 unlocked through them. I was eligible and they said they would submit something to whoever they have to submit it to. I tried 3 times and never heard back from anyone. Phone was never unlocked :-(
I would just go online and pay for one, you get way better service that way. Its not like $25 is a big spend compared to the retail cost of the phone your unlocking.
Thanks for all your responses folks !! In my opinion its a bit dodgy to send money to anybody on the net. I have read too many stories where the money is gone but no unlock code. But I can take the recommendations given by others and buy from a reliable service..
Usually yes...if you give your imei to a T-mobile customer they will give them the unlock code for it.
Here is what happened when I sold my Vibrant after buying my new Sensation: I requested the unlock code from t-mo, they replied in 24 hours that the phone would not be unlocked due to it not being the current phone on the network for my account. (I then unlocked the Vibrant by rooting it and using an unlock method via adb)
So I am guessing that a t-mo customer would not be able to help out, since the phone would not be on the network.
From what I have read on the internet, if you tell them that you are travelling internationally and would like to use a local sim, they give you the unlock code. Also, see my first post where I have posted the rules specified on the T-Mob website for requesting a unlock code and the guidelines they use for qualification of a customer.
i use my sensation on the network and so i called in to request my unlock code..they did all the button pushing on their side and said i will get an email within 72 hours with the unlock stuff...will post when i get it or what i get.
lezouave said:
Here is what happened when I sold my Vibrant after buying my new Sensation: I requested the unlock code from t-mo, they replied in 24 hours that the phone would not be unlocked due to it not being the current phone on the network for my account. (I then unlocked the Vibrant by rooting it and using an unlock method via adb)
So I am guessing that a t-mo customer would not be able to help out, since the phone would not be on the network.
Click to expand...
Click to collapse
my current phone in the network is the sensation and i asked for the code of the hd2 and they gave it to me. and i didnt have to lie. i told them the truth, that i bought the sensation and was going to give the hd2 to my girlfriend and because she is in another company i needed the code so she can use the phone.
i guess it just depends if you get a good rep.by the way i did it via the costumer care online chat. i saved the transcript here it is.
Thanks for your detailed response.. Anybody willing to give it a shot with for my phone with T-Mobile ?
sorry man. i dont want to risk into getting in trouble. i bet others here are thinking the same. so guess your only option is to pay for it online. do good search for a reliable site.
So this is weird...
I travel out of the country a lot for work, so I called AT&T asking for the unlock code and their response was "Sorry the Atrix 2 is an AT&T Exclusive, and we see that you just renewed your contract yesterday, so we can't provide you with the code"
I'm very confused? I've been an AT&T customer for a number of years - NEVER been late on a payment, and I JUST renewed my contract for 2 years. I don't have any plans of leaving AT&T, so I don't get whats going on?
I see that I can buy the unlock code for $25, but I figured AT&T would be cooperative with this? Any ideas or experience guys?
Thanks!
big ach said:
So this is weird...
I travel out of the country a lot for work, so I called AT&T asking for the unlock code and their response was "Sorry the Atrix 2 is an AT&T Exclusive, and we see that you just renewed your contract yesterday, so we can't provide you with the code"
I'm very confused? I've been an AT&T customer for a number of years - NEVER been late on a payment, and I JUST renewed my contract for 2 years. I don't have any plans of leaving AT&T, so I don't get whats going on?
I see that I can buy the unlock code for $25, but I figured AT&T would be cooperative with this? Any ideas or experience guys?
Thanks!
Click to expand...
Click to collapse
They won't give anyone an unlock code, but you can buy one off ebay cheap enough or other websites. They want to sell you international travel plans, not allow you to use a sim card for that country!
According to this original Atrix thread, people were calling and AT&T was giving them the unlock code:
http://forum.xda-developers.com/showthread.php?t=1288194
AT&T will give you the unlock code .. you must have the phone in your possession for 6 months from the time you renewed.
And this is to unlock the bootloader?
Sent from my MB865 using XDA App
Believe he is talking about the sim unlock
iirc you gotta wait 30 days after getting the phone to have it unlocked (or was that t-mobile?)
LordGeek said:
AT&T will give you the unlock code .. you must have the phone in your possession for 6 months from the time you renewed.
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Click to collapse
Many thanks!
I had asked for it and was told no, but I'll try again in 6 months. I travel and having the sim unlocked is what I need. You saved me some cash, thanks!
Thanks guys! Six months seems like an awfully long time LOL whatever, guess I just have to wait!
You do NOT have to wait 6 months, you have to wait 30 DAYS. They don't want you unlocking the phone inside of the 30 day window. So wait 30 days and call back. If you get a no, hang up and call back in 15 minutes until you get a yes.
Go find unlock seller on ebay
You can search ebay for " motorola atrix 2 unlock " or " atrix 2 unlock " you will find alot of sellers that can sell you the code for around $20
i unlocked mine via ebay couldn't wait because i can't use AT&T
if you want a link for the seller i used on ebay i will be happy to give it to you . feel free to PM me or ask here.
alcatel444 said:
You can search ebay for " motorola atrix 2 unlock " or " atrix 2 unlock " you will find alot of sellers that can sell you the code for around $20
i unlocked mine via ebay couldn't wait because i can't use AT&T
if you want a link for the seller i used on ebay i will be happy to give it to you . feel free to PM me or ask here.
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Click to collapse
Hey thanks for your message, yes I would appreciate a link to the reliable seller that you used!
Thanks a lot!
Hi;
I currently have Cricket for cell phone service. Yes, I know I do not need it unlocked ATT model to run on Cricket. I paid $935 last Friday, did not activate the ATT sim card that came with the phone but, rather insert my Cricket card and working like a champ. I went to ATT unlock device website but it does not recognize the imei of the phone either as an ATT customer or non ATT customer and thus unable to complete request to unlock it.
Reason I want it unlocked is because I jump based on best price offer for prepaid service available whether it is TMobile, MetroPCS or Cricket.
I called ATT customer service service and after explaining the above matter, they set up a case and said it would be unlocked by today Monday. Sunday I get a email that the feature is now available for my imei on my Apple ipad pro 9.7???? That email made no sense as it is a phone and not an ipad. I called 2x yesterday and they held their ground that I must have it on their gophone or ATT post paid plan for 6 months. I said I am not interested in ATT plans as Cricket is a better bang for their bucks.
Any suggestions how to approach ATT in a different manner to unlock it. I am thinking of just taking it back to BB and ordering the unlock version even thought they are slower on updates. My last option would be to just pay in ebay to get it unlocked.
Any any help will be appreciated,
Ian B
Mr Ian B said:
Hi;
I currently have Cricket for cell phone service. Yes, I know I do not need it unlocked ATT model to run on Cricket. I paid $935 last Friday, did not activate the ATT sim card that came with the phone but, rather insert my Cricket card and working like a champ. I went to ATT unlock device website but it does not recognize the imei of the phone either as an ATT customer or non ATT customer and thus unable to complete request to unlock it.
Reason I want it unlocked is because I jump based on best price offer for prepaid service available whether it is TMobile, MetroPCS or Cricket.
I called ATT customer service service and after explaining the above matter, they set up a case and said it would be unlocked by today Monday. Sunday I get a email that the feature is now available for my imei on my Apple ipad pro 9.7???? That email made no sense as it is a phone and not an ipad. I called 2x yesterday and they held their ground that I must have it on their gophone or ATT post paid plan for 6 months. I said I am not interested in ATT plans as Cricket is a better bang for their bucks.
Any suggestions how to approach ATT in a different manner to unlock it. I am thinking of just taking it back to BB and ordering the unlock version even thought they are slower on updates. My last option would be to just pay in ebay to get it unlocked.
Any any help will be appreciated,
Ian B
Click to expand...
Click to collapse
Maybe you should just suck it up and pay a service to unlock your phone, I would be scared to return and new one will have issues (red tint) ECT, after seeing the update speed for g935u I will never buy that unlocked us model, why dont you get the g955f ? Battery life and speed looks to be supreme
this makes no sense.
if you on cricket, what's the hurry to unlock it?
att phones work on cricket, no need to unlock
netnerd said:
this makes no sense.
if you on cricket, what's the hurry to unlock it?
att phones work on cricket, no need to unlock
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Click to collapse
Thanks for your input but, I guess you did not read my reason why I want it unlocked now and not at their terms.
No worries, phone is being returned today.
Ian B
Mr Ian B said:
Thanks for your input but, I guess you did not read my reason why I want it unlocked now and not at their terms.
No worries, phone is being returned today.
Ian B
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Click to collapse
Get the Verizon version, Verizon has an agreement with the FCC requiring their phones to be unlocked out of the box.
Also S8 Plus at Best Buy $820 outright.
Regards
Its not your problem i also got from att and it look like they didnt update there imei database so wait and try after some time to unlock your device
Rapazzo said:
Get the Verizon version, Verizon has an agreement with the FCC requiring their phones to be unlocked out of the box.
Also S8 Plus at Best Buy $820 outright.
Regards
Click to expand...
Click to collapse
Dont see $820.00 on the site for ATT.
Ian B
Mr Ian B said:
Hi;
I currently have Cricket for cell phone service. Yes, I know I do not need it unlocked ATT model to run on Cricket. I paid $935 last Friday, did not activate the ATT sim card that came with the phone but, rather insert my Cricket card and working like a champ. I went to ATT unlock device website but it does not recognize the imei of the phone either as an ATT customer or non ATT customer and thus unable to complete request to unlock it.
Reason I want it unlocked is because I jump based on best price offer for prepaid service available whether it is TMobile, MetroPCS or Cricket.
I called ATT customer service service and after explaining the above matter, they set up a case and said it would be unlocked by today Monday. Sunday I get a email that the feature is now available for my imei on my Apple ipad pro 9.7???? That email made no sense as it is a phone and not an ipad. I called 2x yesterday and they held their ground that I must have it on their gophone or ATT post paid plan for 6 months. I said I am not interested in ATT plans as Cricket is a better bang for their bucks.
Any suggestions how to approach ATT in a different manner to unlock it. I am thinking of just taking it back to BB and ordering the unlock version even thought they are slower on updates. My last option would be to just pay in ebay to get it unlocked.
Any any help will be appreciated,
Ian B
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You have to activate the service on AT&T and then unlock it. The IMEI is not updated until you activate it. even if you bought it outright. You have to activate it on the plan AT&T gave you and then unlock it. After that you can cancel the AT&T plan and go to where you wish.
I have a AT&T store. If you need more assistants let me know.
If you wanted to pay full retail you should've just ordered from the Samsung website. They give you the unlock code from there. Or visit CellUnlocker and pay $24.99 for a unlock code. it takes two-three days to receive it.
YoungAceAtlanta said:
You have to activate the service on AT&T and then unlock it. The IMEI is not updated until you activate it. even if you bought it outright. You have to activate it on the plan AT&T gave you and then unlock it. After that you can cancel the AT&T plan and go to where you wish.
I have a AT&T store. If you need more assistants let me know.
If you wanted to pay full retail you should've just ordered from the Samsung website. They give you the unlock code from there. Or visit CellUnlocker and pay $24.99 for a unlock code. it takes two-three days to receive it.
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Click to collapse
Thx for info but phone returned. I was in middle of cricket cycle and was not gonna start attending plan just so I can get unlocked.
Ian B
YoungAceAtlanta said:
You have to activate the service on AT&T and then unlock it. The IMEI is not updated until you activate it. even if you bought it outright. You have to activate it on the plan AT&T gave you and then unlock it. After that you can cancel the AT&T plan and go to where you wish.
I have a AT&T store. If you need more assistants let me know.
If you wanted to pay full retail you should've just ordered from the Samsung website. They give you the unlock code from there. Or visit CellUnlocker and pay $24.99 for a unlock code. it takes two-three days to receive it.
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Click to collapse
Do samsung.com send unlock code automatically or is it something I have to request to their customer service?
I just bought AT&T S8+ from Samsung.com. It will be great if I get the unlock code from Samsung once it is shipped out.
If I'm understanding what you said correctly, AT&T's database does not have IMEI of unactivated phone registered. Am I right?
Do you know if inserting an active SIM card from a AT&T customer will activate the phone with AT&T and update IMEI in their database? Opening an AT&T account just to get it unlocked seems too much.
lambition said:
Do samsung.com send unlock code automatically or is it something I have to request to their customer service?
I just bought AT&T S8+ from Samsung.com. It will be great if I get the unlock code from Samsung once it is shipped out.
If I'm understanding what you said correctly, AT&T's database does not have IMEI of unactivated phone registered. Am I right?
Do you know if inserting an active SIM card from a AT&T customer will activate the phone with AT&T and update IMEI in their database? Opening an AT&T account just to get it unlocked seems too much.
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Click to collapse
I am in the same situation as you and would like to know the answer to this too. Thank you
Same issue here, I paid full retail for Verizon version first but had a ton of issues with the phone switching to 3g for calls and missing calls on it. I exchanged for AT&T version but cannot get the unlock code. I have tried the online portal, called AT&T and Samsung with no luck. I pretty much stick with cricket so I'm not in a hurry to unlock, it's more the point that I paid $945 for my phone and want the code for resale purposes or if I decide to switch carriers.
Look at this on eBay http://www.ebay.com/itm/252902295417
Sent from my SM-G955U using Tapatalk
---------- Post added at 06:14 PM ---------- Previous post was at 06:13 PM ----------
It worked for me. Activate it on att network first gophone sim and make a 5 minute call
Sent from my SM-G955U using Tapatalk
Had the same issue with mine. Bought it from Samsung and I'm a ATT Prepaid Customer. ATT unlock device portal didn't work. So i went to ATT Community forums, and sent a Private message to @ ATTMobilityCare there. Mention my details, IMEI and the issue. They got in touch with me and my unlock request is processed immediately and got the code.
Something happened to me but if you contact AT&T tech service they were expedit the case and email you an unlock code it take about three days. That's what I did, but I couldn't wait on AT&T because I had to travel that week so I paid fastgsm to unlock my phone and it was only $20 it took 24 hours. Fastgsm and AT&T were the exact on lock code.
lambition said:
Do samsung.com send unlock code automatically or is it something I have to request to their customer service?
I just bought AT&T S8+ from Samsung.com. It will be great if I get the unlock code from Samsung once it is shipped out.
If I'm understanding what you said correctly, AT&T's database does not have IMEI of unactivated phone registered. Am I right?
Do you know if inserting an active SIM card from a AT&T customer will activate the phone with AT&T and update IMEI in their database? Opening an AT&T account just to get it unlocked seems too much.
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Click to collapse
Yep just got declined using the unlock portal... opened an account on the forums and contacted the attmobcare you stated. Hopefully they can assist me too.
eaglerazor123 said:
Had the same issue with mine. Bought it from Samsung and I'm a ATT Prepaid Customer. ATT unlock device portal didn't work. So i went to ATT Community forums, and sent a Private message to @ ATTMobilityCare there. Mention my details, IMEI and the issue. They got in touch with me and my unlock request is processed immediately and got the code.
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Click to collapse
mkalbarc said:
Yep just got declined using the unlock portal... opened an account on the forums and contacted the attmobcare you stated. Hopefully they can assist me too.
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Click to collapse
They declined my request again using the forums. They said it was because I didn't buy it directly from AT&T they couldn't do it. Said I have to contact Samsung to get it unlocked. Why is this such a pain in the @ss...
Annnnnd Samsung told me it's AT&T s job to give the unlock code... wth. Is unlocking phones like something new? I actually thought I read somewhere it is like law now to unlock phones... smh... bought phone outright from Sammy, now using it with AT&T and have been a customer with them for like 12 years. I'm stumped...
So I had the same issue as the last 2 posters. I bought my ATT version direct from Samsung. Right after I got it on the 20th, I applied via the ATT portal for an unlock. I got rejected at that time. A couple days ago, I called support and I was told to call Samsung by ATT. Of course calling Samsung results in them telling you to call ATT. So I called yesterday, talked to tech support again, and this time they re-did the request for the unlock. I assume he used the same portal, because I got the standard email saying I need to hit reply to the email within 24hrs, or the case would be closed. Today I got the unlock code. Not sure if it was because I needed tech to submit the request, or the phone needed time to show up in the database.
Bottom line, Samsung cannot unlock the phone, only ATT can.
mkalbarc said:
Yep just got declined using the unlock portal... opened an account on the forums and contacted the attmobcare you stated. Hopefully they can assist me too.
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Click to collapse
EvoKnvl said:
So I had the same issue as the last 2 posters. I bought my ATT version direct from Samsung. Right after I got it on the 20th, I applied via the ATT portal for an unlock. I got rejected at that time. A couple days ago, I called support and I was told to call Samsung by ATT. Of course calling Samsung results in them telling you to call ATT. So I called yesterday, talked to tech support again, and this time they re-did the request for the unlock. I assume he used the same portal, because I got the standard email saying I need to hit reply to the email within 24hrs, or the case would be closed. Today I got the unlock code. Not sure if it was because I needed tech to submit the request, or the phone needed time to show up in the database.
Bottom line, Samsung cannot unlock the phone, only ATT can.
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Wow soo I finally got my unlock code as well. I had to call the AT&T tech support, they had no idea why my portal request was denied and supplied the unlock code to me over the phone. So if anyone out there is in a similar situation just save yourself the hassle and call AT&T support.