[Q] Lollipop, screen doesn't turn on with incoming calls - Nexus 5 Q&A, Help & Troubleshooting

I just install the factory image for lollipop. My screen doesn't turn on when I receive incoming calls. The ring tone will play but the screen remain turned off. I want the screen to turn on automatically with the incoming call dialer like kitkat or any other android version. so I can pick up the call. Any one else with this issue? How did you fix it?

idiopathic said:
I just install the factory image for lollipop. My screen doesn't turn on when I receive incoming calls. The ring tone will play but the screen remain turned off. I want the screen to turn on automatically with the incoming call dialer like kitkat or any other android version. so I can pick up the call. Any one else with this issue? How did you fix it?
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I don't have this issue. maybe you had a bad install

I have the same problem on my N4, I installed the factory image two days ago, but just today I have this problem. When I turn on the screen, the call appears as a notification on the lockscreen, and I have to double tap it to answer it

I have the same issue. I installed the OTA. I had security certificates before which forced me to use a pin lock lock screen (My exchange account requires it). I installed a MOD to remove it so I thought that might be what was causing my problem. I removed the MOD by disabling the exchange APP but it didn't resolve it.

I have the same issue on about 50% of my incoming calls
Sent from my Nexus 7 using Tapatalk

I have this same issue. I even had it on the developers version. I also thought when you got text messages, emails, and other messages. You would get a black and white notification if you moved you hand over the phone. That doesn't work for me either. i have a Nexus 5 Build LRX21O. I installed it with the Nexus Root Toolkit.

I have the same issue on my Nexus 4 side loaded with Android 5.0 Lollipop. The screen won't turn on for any interactive incoming notifications like Phone Calls, Alarm calls..
It's an annoyance as you need to double tap the notification to answer, and the only way to go to speaker phone is to answer -> unlock -> Tap speaker
I checked around and my colleagues who use a Nexus 5 don't have this issue (OTA or Sideloaded). So I think this issue could be with a Nexus 4 build only (selectively that too). I am the only one who've posted this on reddit too.
/r/nexus4/comments/2mjoz7/screen_wont_turn_on_for_incoming_phone_calls/

I can also confirm this bug ... on Nexus 5 with LRX21O.

Same problem!

I have the same problem on my G3, but i didn't even installed Lollipop yet.

Same on my Nexus 5 with LRX21O.

I am having the same problem with my nexus 4, after a clean flash..

I unlocked the bootloader which triggered a full factory-reset and this issue went away on my Nexus 4 which is smoother than before.
I wanted to download a full ROM (since the issue was with OTA update), so was doing a bootloader unlock for the same. But i didn't even have to load up the full ROM as the issue went away.. :laugh:

jsgraphicart said:
I don't have this issue. maybe you had a bad install
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after i updating my nexus 5 to android 5 during call screen doesn't auto turn off when i covered the screen sensor?

I noticed this too,not on all incoming calls, but on 1 out of 3 the screen stays black.

Do try a full factory-reset guys.. It solved my issue.. This update is really large and important to have such a major annoyance and work with that.. :angel:

gnanaswaroop said:
Do try a full factory-reset guys.. It solved my issue.. This update is really large and important to have such a major annoyance and work with that.. :angel:
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I made a clean install (wiped everything) and the problem appeared.
I don't think it is a matter of dirty flash..

I also have this problem after installing from ZIP stock ROM (with format all things before).
Then I took a Google image and install it with ADB.
Now I don't have this problem.

screen doesn't turn off
My screen didn't turn off during phone calls with the developer preview and still doesn't with the official factory image from Google.
This is coming from a full flash via fastboot... Don't think this is a dirty flash issue.
Very annoying... No clue how this could be released.

It appears our problems are not related but I was able to fix mine
Nexus 5
OTA Flash
screen is blank for incoming calls and alarms, not periodic
I don't know which app specifically that was causing the problem but the problem went away after I uninstalled a bunch of apps. I am most suspect of a screen brightness app I was using to make the screen more dim than the default setting.

Related

No sound in hangout if screen is on

For example if I send a hangout message, press home and get a reply, there's no sound some of the time. If hangout is the front app there is never any sound. Highly annoying.
My phone is rooted but with stock ROM. Is this the normal behaviour of Hangout?
Not having this issue on Cataclysm stock based ROM. Tested many times with several people with hangouts on and phone on as well as with screen off. Noise comes through. When did you first start noticing the issue?
Yesterday. The day after I got the phone. I have unlocked it and the reset it did didn't change anything.
I just did a small test and I have the exact same problem on my Nexus 7 (stock) and on my old phone (kitkat ROM on an HTC one s). None of them had the problem before the test when they were both running CM11 nightly. Seems it is a kitkat bug? Wonder what causes it. That's strange..
Just to be clear, if you are looking at hangout when a chat message or SMS comes in, you hear a sound?
Sent from my Nexus 7.
Only common denominator I can think of is Nova Launcher..
Sent from my Nexus 7

[Q] Incoming call does not trigger dialer screen

I'm having this issue where the phone doesn't react properly to an incoming call (stock ROM, unrooted).
The phone rings, but the dialer screen with the controls to answer the call does not come up. It doesn't help if the screen is already on, I'm just staring at my home screen while it rings. There's also no call icon in the notification bar. When the caller hangs up, I immediately get a missed call notification.
Rebooting the phone solves the problem for a while, but then it comes back. I tried reverting to the stock dialer with no luck. I'm thinking of reverting to the stock launcher as well, but I'm not sure it has anything to do with it. Other than that I'm running out of ideas.
I've searched the web and it looks like people are experiencing all sorts of variations on this problem, but not the exact same thing, and in any case I haven't seen anyone post a tested workaround.
Has anyone encountered something like this and maybe knows of a solution?
Did you try clearing the data of the phone app in settings > apps?
If not, try that
Sent from my Nexus 5 using Tapatalk

Black screen after 5.0 update

I received OTA yesterday and so far found one bug. There is a black screen comes up randomly. Top and bottom bars are visible but I can't do anything to get out of it. The only thing that works is restart. I can't pinpoint the app that might be causing it. It happened while updating apps or using Firefox. Anybody else having this issue?
Sent from my Nexus 5 using XDA Free mobile app
Did you wipe your cash after updating? I had experienced several bags after the OTA update too, but i cleaned cash from the recovery mode and now everything works just fine.
Did wiped cache from recovery mode yesterday and it was OK. Today the black screen issue is back. It's quite annoying having to restart.
Sent from my Nexus 5 using XDA mobile app
Hi there, I am currently having the same bug on my Nexus 4 device.
It appears the same way, with the Softbuttons visibile and the top bar still able to be pulled down. Plus that there is no option if I restart to get my SIM card recognized. Pretty annoying when you have an encrypted nexus device and have to wait 2 minutes to restart with a 40% chance of NOT getting the black screen again.
My assumption is that it has something to do with the kernel. Any suggestions/confirmations?
Best regards
JYBM said:
Hi there, I am currently having the same bug on my Nexus 4 device.
It appears the same way, with the Softbuttons visibile and the top bar still able to be pulled down. Plus that there is no option if I restart to get my SIM card recognized. Pretty annoying when you have an encrypted nexus device and have to wait 2 minutes to restart with a 40% chance of NOT getting the black screen again.
My assumption is that it has something to do with the kernel. Any suggestions/confirmations?
Best regards
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Same problem here... black screen with only softbuttons visible and notification bar working.
I think the problem occurs when an application is in full screen mode (no softbuttons visible) and you do a little swipe to make the softbuttons appear... It must be something with the way the softbuttons overlap the screen, I think.
Any help?
I am also seeing this problem on my Nexus 5 which I flashed the factory image with full wipe. I have had it when exiting apps and also when an app is open it can just happen. If i swipe up from the bottom sometime I get a flash of the screen during the animation so it is as if a layer is over the screen. I hope this is fixed as it is random, this morning it happened and after a reboot i logged in and it happened before I opened an app, reboot, then happened again a few mins later, but after a 3rd reboot has been ok???
For everyone that is experiencing this problem... do you have Tasker installed?
I disabled tasker and since then I don't have this problem... so far.
Still happening once in awhile and I do have Tasker.
Sent from my Nexus 5 using XDA Free mobile app
It happens to me. My current theory is that, in my case, it may have to do with a profile manager I use which turns the lock screen pattern lock on and off depending on where I am.
Cool_fury said:
For everyone that is experiencing this problem... do you have Tasker installed?
I disabled tasker and since then I don't have this problem... so far.
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I also have tasker, don't want to disable it as I find it too useful, can you keep us all informed if it cures the issue.
rpudner said:
I also have tasker, don't want to disable it as I find it too useful, can you keep us all informed if it cures the issue.
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I also find tasker very useful.. but I think it was causing the problem. No more black screens since then.
To try to narrow it down even further... do you have a profile to enable/disable the lockscreen in certain situations?
Cool_fury said:
I also find tasker very useful.. but I think it was causing the problem. No more black screens since then.
To try to narrow it down even further... do you have a profile to enable/disable the lockscreen in certain situations?
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Click to collapse
I do use tasker to disable the lock screen, I wish that the smart lock would completley disable the lock screen, and not just the secure section. I will take all the lock screen options out of my tasks and reboot, will test for a few days.
I tested over the weekend and had no black screens with all tasker/secure settings lock screen disables turned off, I left all other actions on , so I think you are correct. actualy got on OK using the smart unlock, although when in my house sometimes GPS is lost so it will relock, but not a real issue. Thanks for the heads up

[Q] Phone only rings for about one second and then stops.

After upgrading to lollipop, I have noticed when recieving a call that sometimes my phone will ring for about 1 second and then stop but continue to vibrate. I am not using any quick cover or anything. This doesnt happen all the time but it does happen quite often. Has anyone else had this problem? I'm completely stock on 5.0 (i have deleted my cache partition and the problem still persists)
c4sh said:
After upgrading to lollipop, I have noticed when recieving a call that sometimes my phone will ring for about 1 second and then stop but continue to vibrate. I am not using any quick cover or anything. This doesnt happen all the time but it does happen quite often. Has anyone else had this problem? I'm completely stock on 5.0 (i have deleted my cache partition and the problem still persists)
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Are you using a custom ringtone?
Aerowinder said:
Are you using a custom ringtone?
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No, just the stock tones. I find it happening sometimes with my SMS messages as well but not all the time.
Update: I have since unlocked my bootloader (wiped) and rooted my phone and the problem still persist. Seems like I'm not alone, I have starred this so hopefully someone can see it. https://code.google.com/p/android/issues/detail?id=81178#makechanges
Anyone have any suggestions that I could try?
update
I had thought I had fixed the problem by re flashing the stock image of lollipop, the problem went away and my phone started to ring again but shortly its back to only vibrating. I noticed that the little vibrate symbol was popping up in the status bar whenever I received a call, even when I turned off the also vibrate for calls option. I then remembered that when I use the volume butler app and set it to my vibrate profile that symbol would also pop up. I uninstalled volume butler and everything seemed to be working fine. Next I Checked the play store for comments regarding the issue and I noticed two things: There was a recent fix "ringtone changing to silent upon first install" and it said that the app was installed onto my device and not requiring an update even though I had just uninstalled it. So I decided to open it up and it was as if I was starting the app for the first time as none of my previous data was in there for testing purposes I decided to set up the same profiles that I had before and try calling my phone and my phone rang like it should, weird. Perhaps I had two versions and that was the one that I originally uninstalled is that even possible?( I could have sworn I had updated it,as it was under the up to date app list) Regardless, I uninstalled it again and everything is still working as it should. Hoping that this was was the culprit I will continue to test my phone and see.

Incoming call screen flash on lock screen

I have this weird issue since I've updated to OOS 10.01. When my phone is locked and I receive a phone call the screen flashes with the caller info for a second then goes back to the lock screen and then goes back to the caller info screen. This happens every time I receive a phone call when the phone is locked.
Any insights?
Thanks
Please help, any insights/suggestions?
This is driving me nuts
Thanks
Something causes this issue, I have not been able to pinpoint the cause. I tried stock and rooted OOS 10 but no difference. I experienced the problem with both setups. Does not happen after a fresh install, but after a while starts to happen all over again.
Anybody else experiencing the same problem ?
Thanks
OK just a short recap, haven't had the issue for a while now. Still trying to find the cause.
Things I did differently since the last full wipe:
- did not install viper4android
- did not enable call recording
- did not give "Auto Dark Mode" app write permissions via adb (this is the one I believe is the most likely candidate)

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