No audio while watching videos - Xperia Z3 Q&A, Help & Troubleshooting

What's up guys?
I have an intermittent audio problem with my Z3. It happened once or twice before but didn't really pay attention to it and it's happening more often now.
Today, as I was browsing through my FB, I came upon a posted video, clicked it to watch but no audio....went to YouTube, clicked on a random video...no audio.
Rebooted the phone, as it finished starting up, the flash message "headphones disconnected" popped up.....I wasn't using any headphones...don't really use them. I went to FB/Youtube again and clicked on a video, audio is present.
A few hours later, on my phone again, browsing FB, clicked on a video, again, no audio. I didn't reboot that time. Instead, I got my earphones, hooked them up on the Z3, of course audio is present.
So it seems like head phone port is sensing a headphone/earphone is connected when there is not.
My Z3 has never been in contact with water, let alone submerged.
Has anyone experienced this problem? Any ideas on how to fix it?

ROne21 said:
What's up guys?
I have an intermittent audio problem with my Z3. It happened once or twice before but didn't really pay attention to it and it's happening more often now.
Today, as I was browsing through my FB, I came upon a posted video, clicked it to watch but no audio....went to YouTube, clicked on a random video...no audio.
Rebooted the phone, as it finished starting up, the flash message "headphones disconnected" popped up.....I wasn't using any headphones...don't really use them. I went to FB/Youtube again and clicked on a video, audio is present.
A few hours later, on my phone again, browsing FB, clicked on a video, again, no audio. I didn't reboot that time. Instead, I got my earphones, hooked them up on the Z3, of course audio is present.
So it seems like head phone port is sensing a headphone/earphone is connected when there is not.
My Z3 has never been in contact with water, let alone submerged.
Has anyone experienced this problem? Any ideas on how to fix it?
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I wouldn't trust any facebook videos, they are complete hit and miss if they work on phones or computers

Related

Phone (sort of) restart

I wonder if anyone has seen this. Once every few days, I would look at my phone and find that the phone appeared to be starting up. I would see the no cell service icon, it would eventually connect after a minute or so. Then media scanner will start. Even notifications that I previously cleared will popup again. However, it was not a full restart since I never heard the phone startup sound.
Yes, I have had the exact same problem, it happened today. Today was the second time it has happened in just over a months time. I was at the gym and I got a phone call, didn't wanna answer so I rejected it and the person left a voicemail. Minutes after that, I experienced what you described.
Even after deleting the voice message, the voicemail icon still showed up in the notification bar and the phone kept reloading itself.
The phone would not even get to a point where I could use it, it stayed in a loop of reloading.
My issue may have been different, but I pinpointed it to the SIM card.
Here's the steps I took to resolve that issue, which resolved the "rebooting":
Put my SIM card into my old GoPhone (any ATT or unlocked phone should do)
Called my number from my landline and left a voice message
Called my voicemail from the GoPhone
Deleted my new voicemail
Put the SIM card back into the Captivate and it worked just fine
That same situation happened to me this morning. I was in the car and had pandora playing. Then it just stopped in the middle of a song and did what you described - I also didn't hear the start up sound, just saw the media scanner running and the no signal icon. After everything finished, I was able to start pandora back up. Phone has been running fine since. Strange.
Sent from my SAMSUNG-SGH-I897 using XDA App
When this happens, I also lost the bluetooth connection to my car. It appeared the bluetooth device was still paired but I couldn't connect to it. I had to unpair and pair it again. I also had to go through the initial screen of Vlingo again when I started it up.
I just had this happen an hour or so ago and have seen it multiple times before... for what it's worth.
Sent from my SAMSUNG-SGH-I897 using XDA App

[Q] Problems with playing music, ringtones, etc.

I bought two Charges last week, one for me and one for the wife. Both of us have been having similar issues with music and/or ringtones randomly not playing on our phones. My wife has missed several calls because the ringtone that she downloaded from Zedge mysteriously stopped working, so the phone acted as if it were on silent mode. I noticed several instances where I can't listen to music on my phone due to a "Error playing the requested track" error within the Google Music app. At first, I thought my problem was due to the fact that I was trying to stream music that I've uploaded, but I was given the same error when I attempted to listen to music stored directly on the SD card.
Thinking that my problem was due to some weird issue with the Google Music app, I tried to play the music on my SD card from the built-in Music Player app and I was quickly prompted with an unsupported file type error. Rebooting both our phones seems to fix the problem, but I've had to do this at least two to three times on my phone, and once on my wife's. It seems that the problem always comes creeping back without warning.
Neither of our phones are rooted, and nothing else has been done to the phone that I can think of that would cause this issue.
In short, music/ringtones/etc. will randomly stop playing regardless of their source (SD card, downloaded, stream). Since the problem is on both of our phones, I'm guessing that this is a common issue on all Droid Charges.
Has anybody else experienced this issue? What are your recommendations on fixing it? Should I just take the phones back to Best Buy and get replacements?
=Edit=
Okay...something is definitely up. I just went to watch a video on the YouTube app, and saw no video. I tried other videos and got the same result. Sure enough, I tried to listen to some music and was given the above mentioned error. What the hell?
I would take them back to Best Buy. Ive never heard of this problem. And if youtube is not playing then there seems to be and underlying problem.
I was having this same problem every so often, typically after having the phone on for a few days without turning it off. I am rooted an running a custom ROM so I thought it might have something to do with that, but obviously that is not the case. I turn my phone off whenever I charge it at night and have not had the problem since doing that. Long story short, I would return the phone if you can, but just turning the phone off and then back on (not rebooting) has fixed the problem for me every time.
Try uninstalling the official twitter app if you have it, reboot, and try again. That usually solves that.
Yankees368 said:
Try uninstalling the official twitter app if you have it, reboot, and try again. That usually solves that.
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Where did you hear about this?
Karma Elite said:
Where did you hear about this?
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Did that solve the issue for you?
http://www.google.com/support/forum/p/youtube/thread?tid=3ef52f711434ba6d&hl=en

Help! Google Music streaming error on Android App

Ever since I got my new phone, I've used Google Play Music because I love it so much. But whenever it streams music that's not off the phone, about two thirds through the song, it always stops and then states "Could not play the stream you requested" No matter what I do it still does it, low quality or high quality, 3G or Wifi. I've cleared the cache countless times, I've uninstalled updates and restarted and reinstalled updates like suggested in another post, but nothing works! I switched from SiriusXM app to the Google Music All Access since it was cheaper and now it's doing this still! So frustrating! I only have 2 devices authorized as well. Please help!
Phone is rooted LG AS730 (LG Optimus Select)
Thank you,
What's going on with the stream stopping!?
I'm having the same issue! It's very frustrating. I am actually prepared to pay for the Google streaming service but at this point I think I may just have to cancel it before the 30 day trial is complete. LG Optimus G
Jastherin said:
Ever since I got my new phone, I've used Google Play Music because I love it so much. But whenever it streams music that's not off the phone, about two thirds through the song, it always stops and then states "Could not play the stream you requested" No matter what I do it still does it, low quality or high quality, 3G or Wifi. I've cleared the cache countless times, I've uninstalled updates and restarted and reinstalled updates like suggested in another post, but nothing works! I switched from SiriusXM app to the Google Music All Access since it was cheaper and now it's doing this still! So frustrating! I only have 2 devices authorized as well. Please help!
Phone is rooted LG AS730 (LG Optimus Select)
Thank you,
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Click to collapse

Note 2 don't plays videos or music

Hi all,
First excuse me if this is not the good forum for this thread, I'm new to this website.
I have a big problem with my Samsung Galaxy Note 2.
It doesn't play any video or music. Not only in a specific app but in every app I tried.
I tried the youtube app, the stock music app, shuttle music player which I usually use, but it also doesn't work when I go to youtube, dailymotion or any video site with the chrome browser. Videos in my facebook news feed won't play too.
When I try to watch a video or listen to music or simply launch an app like youtube for example, the phone becomes so slow that I must close the app. If I manage to click on a video, it just won't start. Generaly the app crash or the phone shut down or restart.
With the vlc app I can see the video but there is no sound.
It really starts to piss me off, I don't understand what's the problem.
Maybe it a software problem, I thought I could do a hard reset.
But it could also be a hardware problem, specifically something in relation with the speaker or the sound system, because yesterday my phone made strange noises and three days ago it fell on the ground.
Any help is welcome. Thank you for everything in advance.
Hi!
The easiest way to solve the following:
1. hard reset.
2. It did not help, then reflash the firmware on the stock, or better service firmware.
3. It did not help, then contact the service, as it is likely unfortunately hard problem.
Sorry for my english, good luck!
Hello, thanks for your help.
I reset the phone and the problem is still here.
But I noticed something interesting.
When I reboot the phone, it works for a while before the problem come back.
But maybe it's just a coincidence, because this morning the speaker made strange noises right before the problem came back. So I'm more and more covinced that it's a hardware issue.
So I think i will take the phone to a repair storé if thé problem doesn't go away by itself.
It's my pleasure.
But if you reflash the device previously, you would advise to try to flash ... Although, if you can carry in service, it is better there.

No Sound on video recording

Went to a gig last night, tried to record some of the songs, got back today and none of them have any sound at all on the videos, anyone have any ideas why this could be
Did you play the videos on the phone or on a PC ?
I sometimes get a very low sound level on the PC while the sound is normal on the phone, depending on the phone used to capture the video and the software to play it back.
There have been a couple of reports of the same problem on a German Android forum. They said the for the last few weeks theyve been having trouble with recordings of all sorts, while speaking on the phone still works. After a restart it's all back to normal for some time but then the problem returns at some point. Sounds to me as if either an app or system update contains a bug of some sort...
have the same problem for about 3 weeks.
even with the C72 now no improvement.
very annoying the whole
In there forum I mentioned someone said according to Oppo Google Assistant is the culprit, it somehow blocks the microphone which is also why the OK Google command still works while sound recording does not. Try deleting the Google App's data and cache and then it should be gone. Should it be back after a while then the app will probably have to be fixed by Google, only way around this in this case probably is deactivating the assistant until the issue's been fixed.

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