Phone doesn't receive calls and texts sometime - ONE Q&A, Help & Troubleshooting

I've had this issue for quite some time now, two months I think, I don't recall it happening before. Sometimes I have my phone on, good LTE signal, everything seems fine. Then when I make a call or send a text, or even without doing it, randomly I get a message from my carrier that someone has called, just as if my phone would be off. Or I get an SMS 5 hours later.
This is really frustrating. It persists on 38R and PA. Haven't tried latest CM nightlies yet. And yes, I've tried reflashing factory images and testing different modems. I'm using Franco kernel, haven't tested much without it but I doubt this might be the issue as no-one has reported anything like this.
Can this be my carrier's problem? Should I contact OnePlus support?

Irseq said:
I've had this issue for quite some time now, two months I think, I don't recall it happening before. Sometimes I have my phone on, good LTE signal, everything seems fine. Then when I make a call or send a text, or even without doing it, randomly I get a message from my carrier that someone has called, just as if my phone would be off. Or I get an SMS 5 hours later.
This is really frustrating. It persists on 38R and PA. Haven't tried latest CM nightlies yet. And yes, I've tried reflashing factory images and testing different modems. I'm using Franco kernel, haven't tested much without it but I doubt this might be the issue as no-one has reported anything like this.
Can this be my carrier's problem? Should I contact OnePlus support?
Click to expand...
Click to collapse
OnePlus support is about as effective as sandpaper toilet paper. I'd suggest getting a replacement (NEW) sim from you carrier if you haven't already.

S M G said:
OnePlus support is about as effective as sandpaper toilet paper. I'd suggest getting a replacement (NEW) sim from you carrier if you haven't already.
Click to expand...
Click to collapse
I thought about doing that, guess I'll have to stop by their store soon.

Related

Receiving Duplicate Text Messages

I know this is probably something that can't be fixed without working with T-Mobile, but they can't seem to figure out what the problem is and I'm getting desperate
Whenever someone sends me a text I get duplicates of it over and over until I turn on WiFi calling, which seems to work fine. I have had this problem with two different G2x (I sent the first one back thinking it was a hardware issue). This also does not happen on my Nexus One (I moved the SIM card back over and the issue disappears).
I am thinking it has to be something to do with the communication between the G2x and my T-Mobile cell network. Any information anyone has about this that could help me help T-Mobile find the issue would be great.
Thanks.
You don't have another messaging app installed, do you?
First thing I did when I got the replacement was sync Google contacts and tell someone to text me and it started happening. I factory reset the original one I had 3 times and the problem persisted.
Are you running juicedefender? I get duplicates of some messages because juicedefender shuts off mobile data, so the network doesn't receive the notification that the MMS was received. It will try and resend every 5 minutes for a specified number of times until the message is received.
Nope, had no apps installed. Plus I get the duplicates sometimes less than 1 minute apart.
Thanks for the responses so far. This problem is really starting to get irritating.
I was getting a lot of duplicates. Seems to have spied for now. No clue what was doing it
Its really irritating because I love the phone, but I can't use it if I am constantly getting spammed by duplicate text messages.
yea i got 55 texts from 12 am to 11 a m from the same person 2 different texts and it kept going for a couple hours after too idk why i just got a new one today though but it's got a bad bleed so im just returning it and going to wait a week or two hope they solve it by then already sent lg a pic so
If your problems anything like mine a replacement won't fix the problem, unless I somehow got stupendously unlucky.
Anyone figure this out. I have the same problem. It is not every text message and not every person. It is pretty random. The same person can send me 4 texts 2 are normal, one repeated twice and one 24 times over a period of time, usually a couple hours.
Check any of the apps/widgets that have anything to do with calls/texts, even just showing a number of unread texts. If there are any that have the permission "Your Messages: Send SMS-received broadcast" uninstall it and see if the problem persists. I think I may have had an app called Organizer Widget that was blocking my phone from sending that broadcast.
I had your problem.
I was running on stock G2X, and I was receiving text after text after text.
I spent time on the phone with the T-Mo reps, and he concluded that:
"it's a server problem. You see, our messaging database isn't reading that your phone got the text, and thus it re-sends it in hopes that it receives it."
Basically, he is saying that the messaging server is tripping. But, this is not exactly true, because if it was the messaging server, then it would be universal. It is simply a G2X stock-rom problem.
I think it actually might have something to do with the baseband, but I am not sure if CyanogenMod updates it or fixes it when flashing.
I have a fix.
After I flashed myself some CyanogenMod, the problem was instantly fixed.
So, I think its a problem with the stock rom. Definitely. The CM rom works perfectly, no repeating messages. Also, the current nightlies are mighty stable.
I have this issue as well. It doesn't happen often but when it does it sends 10 or more duplicates.
I have handcrafted sms and launcher products which displays the number of texts on the dock. Running rooted stock.
It hasn't happened in a while, so I doubt it is related to the Apps.
Sent from my T3 Motion GT3 (look it up)
I've had this issue on ALLLL my android phones I've owned . Even non Android phones and my unlocked iPhone. I have tried different similar cards as well.
I have noticed it happens the most when I receive messages from a Verizon user; followed by AT&T users. I never (not that I've noticed) had duplicates from Sprint or other T-Mobile users. Only Verizon and AT&T.
My point being I think it's a T-Mobile issue. Or a communication issue between providers.
Sent from my LG-P999 using XDA Premium App
JRudnik said:
I had your problem.
I was running on stock G2X, and I was receiving text after text after text.
I spent time on the phone with the T-Mo reps, and he concluded that:
"it's a server problem. You see, our messaging database isn't reading that your phone got the text, and thus it re-sends it in hopes that it receives it."
Basically, he is saying that the messaging server is tripping. But, this is not exactly true, because if it was the messaging server, then it would be universal. It is simply a G2X stock-rom problem.
I think it actually might have something to do with the baseband, but I am not sure if CyanogenMod updates it or fixes it when flashing.
I have a fix.
After I flashed myself some CyanogenMod, the problem was instantly fixed.
So, I think its a problem with the stock rom. Definitely. The CM rom works perfectly, no repeating messages. Also, the current nightlies are mighty stable.
Click to expand...
Click to collapse
I'm actually having this problem running CM7 Nightly 63, it's irritating as hell.
Dont know, but I'd like to know the problem too. I have chompsms installed but it shows duplicate in the stock messaging app too.
I really don't think it has anything to do with the phone...
Like I said earlier, all my phones have done it. Even my crappy clamshell Samsung back in the day. Or my unlocked iPhone.
Server makes the best sense.
Sent from my LG-P999 using XDA Premium App
I have the issue as well...although it seems to be only with certain contacts, however across every carrier. Averages 3-4 duplicates. Never had this problem before with any phone. SIM card went straight from my N1 to my G2X. Kind of an old SIM. Maybe I'll try a re-provision on a new SIM to see if that makes any difference.
Thank you @shaneledford, uninstalling organizer widget solved my problem... everything's back to normal
Sent from my LG-P999 using XDA Premium App
I've also had this problem with previous phones, though it tends to happen much more often when one of them is an Android phone. Only started happening with my phone before this one, though, but that was a Nokia non Android, so it's a fairly recent thing but not Android specific.
Sent from my LG-P999 using XDA App

SMS not sending, but able to receive. MMS + Data Working.

Hello Internet, I just thought I'd chime in on the sms issue many seem to be having.
For me it started in the morning on the 21st. The day before everything was peachy. That morning I woke up and sent my normal texts that I usually do. The first text sent fine like usual, but anything after would fail to send. One quick-fix I found was to toggle airplane mode before sending a message, which would allow me to send another text or two before failing. The most interesting thing about this issue is that my brother, who is on cm 10.2 started having the issue at the exact same time and we aren't even running the same versions of android.
So I called verizon today and after about a half our I was able to get some information. I told the guy that I had tried rebooting, clearing cache, factory reseting, updating my SMSC number, etc. He said it's probably an issue in their end, which makes sense due to the timing of the issue occurring. He said he would do some behind the scenes stuff and call me back on Monday. I guess we'll see if the issue gets resolved. Keep me posted if you find a solution.
AnTiDoWn3r said:
Hello Internet, I just thought I'd chime in on the sms issue many seem to be having.
For me it started in the morning on the 21st. The day before everything was peachy. That morning I woke up and sent my normal texts that I usually do. The first text sent fine like usual, but anything after would fail to send. One quick-fix I found was to toggle airplane mode before sending a message, which would allow me to send another text or two before failing. The most interesting thing about this issue is that my brother, who is on cm 10.2 started having the issue at the exact same time and we aren't even running the same versions of android.
So I called verizon today and after about a half our I was able to get some information. I told the guy that I had tried rebooting, clearing cache, factory reseting, updating my SCSC number, etc. He said it's probably an issue in their end, which makes sense due to the timing of the issue occurring. He said he would do some behind the scenes stuff and call me back on Monday. I guess we'll see if the issue gets resolved. Keep me posted if you find a solution.
Click to expand...
Click to collapse
Not sure if I'm doing this right usually I use the app but since I can only text on touch wiz based Roms xda app keeps crashing. Anyway I have this issue too mine seems to have started on 2-20 but same thing reboot or toggle airplane mode and I can send one that's it till next reboot. Was running carbon kit Kat. Hopefully Odin tomorrow will fix it touch wiz sucks!
tonybahr said:
Not sure if I'm doing this right usually I use the app but since I can only text on touch wiz based Roms xda app keeps crashing. Anyway I have this issue too mine seems to have started on 2-20 but same thing reboot or toggle airplane mode and I can send one that's it till next reboot. Was running carbon kit Kat. Hopefully Odin tomorrow will fix it touch wiz sucks!
Click to expand...
Click to collapse
Odin does not fix...
Sent from my SCH-I535 using Tapatalk
Dex954 said:
Odin does not fix...
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Yeah I figured that out.
Having the same problem....just wondering if anyone tried unrooting and rerooting?
mamill66 said:
Having the same problem....just wondering if anyone tried unrooting and rerooting?
Click to expand...
Click to collapse
Yes doesn't fix anything.
Sent from my SCH-I535 using Tapatalk
Just kinda bumping to see if anyone found anything?
Sent from my SCH-I535 using Tapatalk
I talked to Verizon again yesterday night, my support ticket is still open, meaning they're looking into the possibility of it being an issue on their end, so nothing new. I'm convinced it's something with them, because of the timing. I'll keep you posted.
Sent from my SCH-I535
AnTiDoWn3r said:
I talked to Verizon again yesterday night, my support ticket is still open, meaning they're looking into the possibility of it being an issue on their end, so nothing new. I'm convinced it's something with them, because of the timing. I'll keep you posted.
Sent from my SCH-I535
Click to expand...
Click to collapse
Do they know you are running a form of CM? Or are you just saying your texts aren't working?
Just for my own info?
AnTiDoWn3r said:
Hello Internet, I just thought I'd chime in on the sms issue many seem to be having.
For me it started in the morning on the 21st. The day before everything was peachy. That morning I woke up and sent my normal texts that I usually do. The first text sent fine like usual, but anything after would fail to send. One quick-fix I found was to toggle airplane mode before sending a message, which would allow me to send another text or two before failing. The most interesting thing about this issue is that my brother, who is on cm 10.2 started having the issue at the exact same time and we aren't even running the same versions of android.
So I called verizon today and after about a half our I was able to get some information. I told the guy that I had tried rebooting, clearing cache, factory reseting, updating my SMSC number, etc. He said it's probably an issue in their end, which makes sense due to the timing of the issue occurring. He said he would do some behind the scenes stuff and call me back on Monday. I guess we'll see if the issue gets resolved. Keep me posted if you find a solution.
Click to expand...
Click to collapse
I'm having the same issue that you are. I've already posted a thread. http://forum.xda-developers.com/showthread.php?t=2657822
Are you on a version of CM? I was on mastamoon's 10.2 and moved to his CM11 and still have the problem. The only other fix I have heard/seen is that you can turn your mobile network to just CDMA and the problem goes away. (Its slow, but it works).
You are from Hershey Pa. I am in the Wilkes/Barre Scranton area. Anyone else experiencing this problem and in this area?
Do you have voice+ or google voice in your app drawer? I've seen some people who have had it in their app drawer who have been able to open that and select disable which remedies the problem. Hopefully Verizon gets back to you.
Whisk_33 said:
I'm having the same issue that you are. I've already posted a thread. http://forum.xda-developers.com/showthread.php?t=2657822
Are you on a version of CM? I was on mastamoon's 10.2 and moved to his CM11 and still have the problem. The only other fix I have heard/seen is that you can turn your mobile network to just CDMA and the problem goes away. (Its slow, but it works).
You are from Hershey Pa. I am in the Wilkes/Barre Scranton area. Anyone else experiencing this problem and in this area?
Do you have voice+ or google voice in your app drawer? I've seen some people who have had it in their app drawer who have been able to open that and select disable which remedies the problem. Hopefully Verizon gets back to you.
Click to expand...
Click to collapse
I'm in Hershey pa as well... interesting
Sent from my SCH-I535 using Tapatalk
Whisk_33 said:
I'm having the same issue that you are. I've already posted a thread. http://forum.xda-developers.com/showthread.php?t=2657822
Are you on a version of CM? I was on mastamoon's 10.2 and moved to his CM11 and still have the problem. The only other fix I have heard/seen is that you can turn your mobile network to just CDMA and the problem goes away. (Its slow, but it works).
You are from Hershey Pa. I am in the Wilkes/Barre Scranton area. Anyone else experiencing this problem and in this area?
Do you have voice+ or google voice in your app drawer? I've seen some people who have had it in their app drawer who have been able to open that and select disable which remedies the problem. Hopefully Verizon gets back to you.
Click to expand...
Click to collapse
Yes, I'm from Hershey PA, my brother and I both have GS3s, but he's running 10.2 RC2 and I'm on the latest D2 nightly. The issue started in morning on the 20th. From what I can tell, it's only Verizon customers in our area that have been affected, my buddy on AT&T with a CM Nightly hasn't had any trouble. I tried disabling Voice+ but it didn't help anything. As of this point, my ticket is still open, so no new news yet. I'll keep you posted.
Dex954 said:
Do they know you are running a form of CM? Or are you just saying your texts aren't working?
Just for my own info?
Click to expand...
Click to collapse
I haven't told them I'm running a custom rom and I won't unless I actually need to. They don't seem to take kindly to people who like to get the most out of their phones.
AnTiDoWn3r said:
I haven't told them I'm running a custom rom and I won't unless I actually need to. They don't seem to take kindly to people who like to get the most out of their phones.
Click to expand...
Click to collapse
That's why I think this is going to be a hard road..
Sent from my SCH-I535 using Tapatalk
This is actually quite fascinating. All of those who seem to be having this issue are in Central Pennsylvania, started having the issue around the 20th, and are running a version of Cyanogenmod. I'll be sure to bring that up in my next chat with Verizon. Stay posted.
Hershey PA here
Cm11 m3 d2vzw
I've been having the same problem since ~20th as well. In glad I found this thread as I couldn't find much else when searching. I've temporarily switched to a TW ROM and it worked fine but any aosp seems affected. I even got Verizon to give me a sim but it didn't help.
My cell number starts 570-57*-**** (Scranton area number ) though I now live in Hershey pa.
This is where I wish I knew someone who worked at vzw and was a reasonable person.
Sent from my SCH-I535 using Tapatalk
I am just outside Philly, I started having this issue on the 20th as well, occurred on both paranoid android beta 4 from notta and slim kat stable 3.0. Seems to be intermittent for me as there is times where it works freely and times I need to toggle airplane mode for every text
Edit: my number is from northeast pa (Hazleton Area). I'm wondering if it is an area code issue or something because I know people with s3s down by philly who don't have this issue with Verizon.
Sent from my SCH-I535 using xda app-developers app
bass0324 said:
I am just outside Philly, I started having this issue on the 20th as well, occurred on both paranoid android beta 4 from notta and slim kat stable 3.0. Seems to be intermittent for me as there is times where it works freely and times I need to toggle airplane mode for every text
Edit: my number is from northeast pa (Hazleton Area). I'm wondering if it is an area code issue or something because I know people with s3s down by philly who don't have this issue with Verizon.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Been having the same issue. I live in mountaintop so maybe you're right
Central PA 570 here as well. Both my mom and I's phones are experiencing the same. What baffles me is that it happened to be people who had already flashed the ROM prior to the 20th, which means it isn't an AOSP specific SIM activation issue, because that happens on first boot. Touchwiz works fine, although I can't stand it. Whatever it is, I desperately hope it's fixed soon.

[Q]How to Fix Dropped Calls On OnePlus One?

Calls drop often. Usually within the first minute, and then every time when Im calling back after 10sec. The phone itself does not lose signal. Strange thing is, if I'm getting phone call after first/second drop, phone continues connection without problems... But Only when Im receiving a phone call not when Im trying to re-call someone.
- I tried replacing my sim and the issue persists. No problems with other phones using this Sim (even in the same locations).
These are pretty annoying issues. Anybody else experiencing them? Is there a different radio I can try for the phone? Is there any log I can access showing a reason for the call drop, or any trouble shooting I can do? This seems to be independent of WCDMA Only/Preferred/GSM/WCDMA (Auto) settings. Or if, how to change these settings?
Note: This has nothing to do with the network. I've been with the same company (Orange Europe) for about 2.5 years, and have never had this happen before. This has been consistent since I got my OnePlus (about 1 week ago)
That's true. I'm experiencing this as well for quite some time now. At first I joked and said: Hey, the NSA joined our conversation.....again. But after some time it really annoys me. This has nothing to do with the ROM or kernel as I have tried out various combinations. What I found out is that it got better after I returned to stock CM 11s with stock kernel. But it's not gone completly.
Honestly I neither know how to fix it nor what is causing the problem. Try to reflash the CM11S 25R firmware and see if it gets better. I think something is wrong with the modem software since CM11S 22R,25R and CM11 builds are using the same modem software. Maybe the announced update for the end of this month or early next month will fix this. I really hope so because a phone which is not able to hold a call, can't be considered as a real phone.
Oh im pitty You, If You'll get something just please let me know. Any advices or help will be appreciated. Maybe waiting for new CM relase will solve the problem, I do rly like this OS even with so many bugs... there is always an option. Move to stock 4.4 published by OP on official website.
Anyone else facing the same issue? Was there ever a fix for this issue? I'm on 38R and still encountering this issue
Same here.
See this thread for answers and work around. No solution as of yet.
http://forum.xda-developers.com/oneplus-one/help/dropped-calls-weak-lte-signal-t2916659

T-Mobile Text Messages Not Working

Bought the Z3 on 11/11/14, was working fin until the 13. Text messages will say "sending" and I will not be able to receive any messages. Was on the phone with T-Mobile tech support for over 2 hours troubleshooting, no luck. Went back to the store, got a new sim card, and exchanged for a new phone, working fine until the next day (today).
This is my second z3, used multiple sim cards, did factory reset, nothing works text messages still will not receive or send. Salesman told me I can switch phones to anything else. What should I do?
Extremely disappointed in Sony. I believe this is a phone error as I had a Galaxy S3 with tmobile since 2012 with no issues.
I haven't had any problems with mine from T-Mobile. Does it work on WiFi calling? I really don't think it's the phone..
xxquicksh0txx said:
I haven't had any problems with mine from T-Mobile. Does it work on WiFi calling? I really don't think it's the phone..
Click to expand...
Click to collapse
right, and the tech support rep said no issues have been reported with sony. I don't understand what the problem is then? I created a ticket with t-mobile engineering, hopefully that resolves the problem. If not, I'm jumping back to the S3
Strange... I've never experienced anything like this on any of my phone. (When I have service)
Phone calls work?
xxquicksh0txx said:
Strange... I've never experienced anything like this on any of my phone. (When I have service)
Phone calls work?
Click to expand...
Click to collapse
phone calls and data work fine. just text/picture messaged are extremely delayed, or non functional.
could any of my downloaded apps be corrupting the sms service?
I didn't even get a chance to root yet...
qais9 said:
phone calls and data work fine. just text/picture messaged are extremely delayed, or non functional.
could any of my downloaded apps be corrupting the sms service?
I didn't even get a chance to root yet...
Click to expand...
Click to collapse
I'm not sure how an app could corrupt anything... Especially without root.
Do you still have the S3? Pop your sim in and try and text.
xxquicksh0txx said:
I'm not sure how an app could corrupt anything... Especially without root.
Do you still have the S3? Pop your sim in and try and text.
Click to expand...
Click to collapse
can't do that....z3 has nano sim, s3 has micro sim. I actually do not have a phone with nano sim besides the z3
qais9 said:
can't do that....z3 has nano sim, s3 has micro sim. I actually do not have a phone with nano sim besides the z3
Click to expand...
Click to collapse
Ahh.. My bad.
Short of factory resetting, which you already did, I have no clue.
Messaging is your default app right?
xxquicksh0txx said:
Ahh.. My bad.
Short of factory resetting, which you already did, I have no clue.
Messaging is your default app right?
Click to expand...
Click to collapse
yes, but the problem continued on hangouts. I was just on the phone with tmobile tech, and she sent me a picture message, and it took over 30 minutes to receive. I sent a message to myself at 9am cst, and still haven't received.
It happens to me every once and a while, it happen yesterday but all I do is a soft reset.. Then it's sends the text..
If I had to guess it might be a fluke thing or maybe something to do with having stamina mode on but since I get incredible battery ? results it worth the hassle ..
Also I have done a factory reset and use the new Sim that came with the phone ..But it still happens ,I know it does because I get the did not send Error message ..
But for me personally it happens like maybe once or twice a week ..
Hey no phone is perfect but this Phone is so close to it with,whatever shortcomings it might have..
Sent from my D6616 using XDA Free mobile app
alf11211 said:
It happens to me every once and a while, it happen yesterday but all I do is a soft reset.. Then it's sends the text..
If I had to guess it might be a fluke thing or maybe something to do with having stamina mode on but since I get incredible battery ? results it worth the hassle ..
Also I have done a factory reset and use the new Sim that came with the phone ..But it still happens ,I know it does because I get the did not send Error message ..
But for me personally it happens like maybe once or twice a week ..
Hey no phone is perfect but this Phone is so close to it with,whatever shortcomings it might have..
Sent from my D6616 using XDA Free mobile app
Click to expand...
Click to collapse
I never get the "send error" message, and I do not have stamina mode on. This is an amazing phone, no doubt about it, but I may be experiencing a bad batch or something.
This is not an intermittent issue, it is constant and never ending. My 2 Z3's have been far from perfect, and cannot handle the simple task of sending sms. Also the phone has rebooted by itself a couple times already. Sadly, I'll have to return it or wait for the tmobile engineering decision.
What apps do you have installed? My phone has rebooted/froze/force closed at all.
xxquicksh0txx said:
What apps do you have installed? My phone has rebooted/froze/force closed at all.
Click to expand...
Click to collapse
about 40 random ones from the store. actually, I tried to take a picture from the messaging app and it froze. I think the messaging failure is corrupting other processes on the phone, it gets really hot
qais9 said:
about 40 random ones from the store. actually, I tried to take a picture from the messaging app and it froze. I think the messaging failure is corrupting other processes on the phone, it gets really hot
Click to expand...
Click to collapse
If it's getting hot there must be an app stuck trying to do something, check and see what app(s) are using a lot of the battery, GSam works pretty well. Then uninstall/disable it
Me too
I've got the same issue, every so often my phone fails to send a text. It happens at least twice a day. First I thought it was Hangouts, so I disabled the SMS setting on it, and used the stock app, but it's doing the same thing. Sometimes I will retry three or four times with no success. I'm usually able to resend after waiting a few minutes.
I'm not on wifi, I don't use wifi calling. I have great signal strength, and mobile data is working, so I'm not sure why my messages won't send...
I'd also like to note, I came from a Nexus 4, NEVER had an issue with texts not going through... so I really don't think it's T-Mobile...
xxquicksh0txx said:
If it's getting hot there must be an app stuck trying to do something, check and see what app(s) are using a lot of the battery, GSam works pretty well. Then uninstall/disable it
Click to expand...
Click to collapse
good point. had that app installed on my s3, just haven't downloaded it yet due to all the resetting. will download now and see the problem. do you think the tmobile ticket will do anything? Just called the salesman and he said it will do nothing, come and return the phone or swap to something else.
aguillen89 said:
I've got the same issue, every so often my phone fails to send a text. It happens at least twice a day. First I thought it was Hangouts, so I disabled the SMS setting on it, and used the stock app, but it's doing the same thing. Sometimes I will retry three or four times with no success. I'm usually able to resend after waiting a few minutes.
I'm not on wifi, I don't use wifi calling. I have great signal strength, and mobile data is working, so I'm not sure why my messages won't send...
I'd also like to note, I came from a Nexus 4, NEVER had an issue with texts not going through... so I really don't think it's T-Mobile...
Click to expand...
Click to collapse
Yes same exact problem. It must be something weird on the phone that we need to configure. Maybe tmobile can adjust on their end. Yourr the only one in the USA to agree with me and this problem with the z3.
qais9 said:
good point. had that app installed on my s3, just haven't downloaded it yet due to all the resetting. will download now and see the problem. do you think the tmobile ticket will do anything? Just called the salesman and he said it will do nothing, come and return the phone or swap to something else.
Click to expand...
Click to collapse
No clue, I've never dealt with T-Mobile support. Although my general consensus with carrier stores, is that the employee's are generally brain dead and just trying to get their commission on device/plan sales. (Does not apply to all of them) Most just have no idea what they are selling.
However, you definitely have an app doing something in the background. The only time my phone gets hot is while charging and using it, or doing something that stresses the processor. (4K Video/Games...etc.)
xxquicksh0txx said:
No clue, I've never dealt with T-Mobile support. Although my general consensus with carrier stores, is that the employee's are generally brain dead and just trying to get their commission on device/plan sales. (Does not apply to all of them) Most just have no idea what they are selling.
However, you definitely have an app doing something in the background. The only time my phone gets hot is while charging and using it, or doing something that stresses the processor. (4K Video/Games...etc.)
Click to expand...
Click to collapse
I'll keep that in mind. Can't download apps now! Lol! Just tried to download the gsam app via network and via wifi and it just stays stuck. I'm done, there's no way this phone will last 2 years like the s3
qais9 said:
I'll keep that in mind. Can't download apps now! Lol! Just tried to download the gsam app via network and via wifi and it just stays stuck. I'm done, there's no way this phone will last 2 years like the s3
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Just read in that other thread about voLTE, have you tried disabling it?
xxquicksh0txx said:
Just read in that other thread about voLTE, have you tried disabling it?
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yes, that was the first thing i did. i appreciate you helping btw

SMS messages, slow so slow (5 to 10 minutes) that two factor fails always as it time

I have literally had to pull the Sim and installing on my previous One Plus 6 as SMS are so slow to arrive (about 5 to 10 minutes) so that 2 factor fails! Times out, blocking site access.
I've never in multiple years had a problem where SMS takes 5+ minutes to arrive expect with a phone. I can not even access many sites when the Sim is in the One Plus 7 Pro, but in the One Plus 6 (running ASOP no issues within seconds I get SMS), so it is not the carrier it is the One Plus ROM that is at fault, why is this ROM (9.5.4) so broken! What can I do to get SMS in a reasonable period, on this phone as I hate to switch the sim 2x times a day simply to get an SMS message and access a site. Ready to just shut this down until I can get ASOP for the phone if this is a problem that can not be worked around.
Just completely disgusted with SMS messages and One Plus 9.5.X on T-Mobile!
ERIC
Cannot relate. Texts come in within seconds on my 7 pro. Perhaps check with customer service to see if everything is set up correctly? Or perhaps the area you're using the phone lacks service?
Working well here, perhaps your apn settings need some review
This started happening for me yesterday completely randomly. But it seems fine today.
I am able to get the sms's in 4 - 5 seconds after requesting.
At first I thought it might be a network issue. But it worked fine when I put the SIM in another phone.
n2851991m said:
This started happening for me yesterday completely randomly. But it seems fine today.
I am able to get the sms's in 4 - 5 seconds after requesting.
At first I thought it might be a network issue. But it worked fine when I put the SIM in another phone.
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Thank you, very happy to hear it happened to some one else. I've check it is not the APN, however I'm wondering if it is related to the use of Wifi Calling, I need to do another test.
ERIC
egandt said:
Thank you, very happy to hear it happened to some one else. I've check it is not the APN, however I'm wondering if it is related to the use of Wifi Calling, I need to do another test.
ERIC
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I think I know what caused the issue for me. I was using 1.1.1.1 (Cloudfare DNS) on factory resetting my phone, The DNS also went back to default and I no longer have issues with SMS's
Hmm, sorry to hear that OP. Not having any issues with texts etc.

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