[Q] Sound problems in my moto G - Moto G Q&A, Help & Troubleshooting

Hello all,
First of all, I am no native english speaker so excuse my english, I'll do my best so you can undertand.
Second, I've tried to find a post or any help before posting, but I did not reset my phone.
Well, I will try to explain whats going on with my moto g:
A couple weeks ago, suddenly, I was making a call and the sound was going on and off, with no apparent reason. I thought it was my or the other person network.
After that, I guess that same afternoon, I noticed the speaker wasn't working when playin a video or any sound.
Since then it's always the same, the speaker sometimes works, sometimes not. When playing a video or sound, if the speaker is not working I shake or hit (with care hehe) the phone and it gets to work, but usually stops again soon. Usually there is no sound when receivin a notification, when receiving a call it works at first at least. When the alarm sounds, its pretty strange: looks like it would be trying to sound, and quickly decrease the volume, I dont know how to explain it, but I can not rely on the phone alarm.
Another strange thing, is that when I volume up or down, sometimes it changes the volume of the ring (volume when receiving a call or notfication, dont know how to explain it in english), and sometimes what seems to be the media volume (multimedia), but that is actually not the media volume because its in a different level than the one when I change the volume level when playing a video or media. I dont know how to explain it better...
I haven't tried with headphones. I did wipe cache and dalvik cache. I'm on android 4.4.4, using Dalvik. rooted and bootloader unlocked. Xposed, gravitybox, minminguard and motoguide installed.
I don't know what else can I tell you...if there is anything I can do let me know.
Thank you

If just poking or shaking the phone makes the speaker works means that some contact it's not sodered correctly so just take it to the service center and it will be repaired

Related

Call quallity problem (speakers)

I have this problem from the day I bought Nexus 5.
When I talking with someone (call), I can hear him - not excellent, but acceptable. Then suddenly the voice volume goes down for second or two and I can hear just a little. And again ...
At first I think this is HW problem, because I wasn't sure if this issue comes when I move a phone.
But then I tried to play some music - it is louder then call voice and there isn't any changing volumes when I listen music (I tried also to hold a phone like when making a phone call).
So now I'm sure, this is SW problem. Speakers works good - but not clear and loud enough when I make a call.
Any idea?
Change (stock) kernel to Franco? Wait for Google update?

Sound is all messed up

I can't find anything like this. I wake up this morning to a call and upon hanging up, the hang up sound is a lower tone than normal. I think nothing of it since I'm still out of it. Later, I adjust the phone volume and the beep that it makes is the same lower tone. At this point I try putting on music and it sounds like it went down an octave. I'm kind of freaking out because this is a MAJOR problem for me. It does the same thing when I plug headphones in so it isn't just the speaker. How in the world does this happen and what can I do to fix it? Was there an update this morning that may have done this?

Google Nexus 5 Speaker not work properly

I'm using Google Nexus 5 D821 32GB.
There is a problem which appears yesterday that my mobile speaker work only sometime for few minutes.
I can't hear sounds or rings from the speaker. With regular conversation speaker and with headphones I can hear everything well. Until yesterday the phone was working fine, and suddenly the problem appears, it didn't fall down and didn't spill water on it.
here's what I did
boot into safe mode. no sound
factory reset. no sound
install the official google stock rom image but no sound
In settings all the volume panels are up, but no speaker sounds. I have made hard factory reset (master reset) to the mobile and wipe everything, and still didn't solved the problem.
IMPORTANT: I need to mention that from time to time there's suddenly sound, but after few minutes the sound disappears again.
For example, I logged in Safe Mode and check the sound, and it was ok. I could hear the ring sound and other. but after few minutes the ring andall other sounds don't work! I didn't open any app in that time.
Another example; yesterday from noon no sounds, and suddenly in the evening I got incoming call with ring sound (I thought everything is ok), and after that call all sounds don't work again. I hope someone will offer solution.
I also Change the Speaker and Panel Strip/Usb Charging Port strip as u can see in the photo, after changing Speaker and Panel Strip/Usb Charging Port strip its work onlhy for 4 days. After 4 days appears again same problem
Need Help!!!

Volume issue that is really bugging me, please help!

My volume with drop as if it's getting a notification, it will go from full volume and drop to much lower, the volume slider doesn't actually move it's as if I'm getting a notification but I'm not. This can last to upto a minute sometimes and it doesn't matter whether I'm listening to audio through headphones, speakers or Bluetooth. It still occurs. Please tell me what I need to do because this is really bugging me as I really love listening to music.
Does it only happen with stock music app? If so, clear cache and data of music app and see if that helps. Otherwise you should probably do a factory reset or repair your phone with Xperia Companion.
No because it also happens on YouTube and things like that - Same account btw

Semi-Perm fix (no patch) for random sound change from clear to muffled/bass and back.

Thanks to @cstark27 for the Magisk Mod, and @S8rooted&tooted for troubleshooting a non-patch fix.
So there's an issue with our phones that makes the sound either sound clear, muffled (some call it bass heavy), and then it changes back and forth seemingly randomly. There are three things you can try without using the Magisk Mod, and all three seem to work with one that I personally found to work the best.
1. If you're playing YouTube videos you can pause/play the video. This seems to change the sound either way depending on how it sounds before pausing.
2. Raise volume to 100%, and then back down to where you want it. This seems to be consistent to have the sound be clear without the muffled bass sound.
3. (This is the best for me) Turn off any equalizers any apps have, and only have Google Play Music's equalizer on, and set to Normal without Bass boost or Surround sound on (as in the screenshot). There is a chance something starts the randomness again, and I found the best solution is to reboot, and then it will be good again for a good while (hence the title "Semi-Perm").
I've been using number 3 testing it in all apps I can think of that has sound/music from games to YouTube to simple apps that just make a click (even clicks can be different when the sound changes overall). I have yet to hear any sound change to muffled/bass, and even the top and bottom speakers seem even again. Pausing/playing, raising sound to 100% then back down, the sound is consistently clear.
Here's two links to the other thread with the Magisk Mod, so you can try either of these three methods, or try the Magisk Mod. Hopefully Google will sort it out when they release next months update/fixes.
https://forum.xda-developers.com/pi...agisk-mod-pixel-3-xl-muffled-speaker-t3911970
https://forum.xda-developers.com/showpost.php?p=79294970&postcount=15
PS - Another great step to take is to submit feedback through your phone if you have this issue. I've done it myself, so if Google keeps getting feedback, hopefully they will take quicker action.
I think I found the main trigger. It may be known already, but I just put the pieces together. Since if the sound gets muffled, and turning the volume to 100% then back down via the physical volume buttons, and the sound gets clear again, I decided to test how long the volume stays clear after a reboot since a reboot always seemed to produce clear sounds every time. It seems to be steady clear through all apps, videos, and sounds as long as I don't touch the physical volume buttons. The moment I change the volume via the physical buttons my sound starts acting up. Say I'm in an app, and I want to change the media volume. Well if I use the physical buttons of course the volume changes, but like I said the sound suddenly becomes unstable, and I notice the change from clear to muffled soon after, but if I use the volume sliders through the settings section I never have an issue. I did it a couple of times, and it's been very consistent, so now I just use a shortcut on my homescreen to adjust the volumes, and never touch the physical keys. For those having this issue please report back if you try these methods, so hopefully Google can patch it sooner rather than later.
https://support.google.com/pixelphone/thread/3551881
Found another trigger. All was fine for over a day without touching the physical volume buttons, and then I received a call. Took the call (didn't touch volume), and once the call was complete the next app I opened had he muffled sound. Same app I used tens of times since last rebooting. Rebooted again, and all is good again.
So far: Physical volume buttons, and voice calls are two triggers.
bobbyphoenix said:
https://support.google.com/pixelphone/thread/3551881
.
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Click to collapse
I've been keeping my eye on this thread, and came across a poster who said they "fixed" the issue by uninstalling the Phone app updates, and then reinstalling it. I've tried so many things that I almost gave up, but for three days now I haven't had the issue even after several calls. I haven't rebooted yet, so I don't know if it will stay "fixed" (I'm using quotes since I don't really know if it truly is fixed for good). The funny thing is I went to say thank you to the poster, but their post somehow is now gone. I don't know if they removed it, or a mod did, but the "fix" seems to work.
bobbyphoenix said:
I've been keeping my eye on this thread, and came across a poster who said they "fixed" the issue by uninstalling the Phone app updates, and then reinstalling it. I've tried so many things that I almost gave up, but for three days now I haven't had the issue even after several calls. I haven't rebooted yet, so I don't know if it will stay "fixed" (I'm using quotes since I don't really know if it truly is fixed for good). The funny thing is I went to say thank you to the poster, but their post somehow is now gone. I don't know if they removed it, or a mod did, but the "fix" seems to work.
Click to expand...
Click to collapse
Well this worked for several day, but I was watching YouTube, and had a phone call come in, and the issue came back. Retrying the "fix" didn't seem to work again. I deleted updates from Phone and YouTube, but I still get the issue. The only reliable temp fix is to reboot, and it seems good until a call comes in. Luckily I don't have that many calls, so sometimes I can go a day or so with good sound all around.
On a positive note I tweeted at Made by Google about this, and they replied saying that's not what they want users to have, and to DM them, so hopefully it will lead to a real fix by Google.
I think the random sound change isnt a bug, its automatic presets based on what type of sound it is, like sound for phone, sound notifications, different types of music etc etc.
boe323 said:
I think the random sound change isnt a bug, its automatic presets based on what type of sound it is, like sound for phone, sound notifications, different types of music etc etc.
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Click to collapse
Right, but there is a bug because the phone will apply the Phone app sound/bass to YouTube, but if you pause/play it, or turn the volume up to 100%, and then back down, the bass goes away. I agree with having presets, but they shouldn't mix/match when they feel like.
Since Google doesn't seem to care about this phone, or this issue, or their customers who bought it, as they haven't even bothered to acknowledge that it is happening I've trying all kinds of things, and keeping track of when it happens most. The latest "fix" that seems to be consistent is keep the in-call volume at 100%. Usually I keep it one notch down, but I was on a call two days ago, and had to turn up the sound to 100%. I forgot to turn it back down after the call, but ever since I haven't had the issue where the sound randomly changes from clear to muffled/bass. I've had sever calls since, and all is still good. I know when none of the volume controls are at 100%, and you get the issue, you can "fix" it by turning the regular volume to 100%, and then back down. So my theory is since the call volume is always at 100%, it is keeping the sound switching at bay.
I still can't believe after more than six months Google treats their customers so badly after paying $1000 (I did since I pre-ordered it). "Here buy our over priced phone now that will soon be half the cost, and then don't expect fixes for issues." Thanks Google.
bobbyphoenix said:
Right, but there is a bug because the phone will apply the Phone app sound/bass to YouTube, but if you pause/play it, or turn the volume up to 100%, and then back down, the bass goes away. I agree with having presets, but they shouldn't mix/match when they feel like.
Click to expand...
Click to collapse
I see what you mean, kind of gets tangled up in itself as it doesnt switch fast enough between the presets, when i get notification after notification really fast the phone the phone gets confused.
Its defo googles ai, i remember this bug from way back.

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