[Q] Repair Nexus 5 or get Z3 Compact - Nexus 5 Q&A, Help & Troubleshooting

So my N5 is pretty messed up after the phone was physically bent. It is hardly noticable if you just glance at it but if you look closely it doesn't lie flat on the table when I place it on the screen and you can see glass is actually lifting off of the phone a bit. Now the real issue is the display and the touch response. As you can see in the attached pic, I can hardly see anything on it because of the black vertical lines covering 80% of the screen. For the first few days of using it after the damage, this was the only issue. The other day it started over heating pretty badly while I was using it until it completely drained its battery really fast. In the same day I noticed the glass lifting off (possibly result of the overheating?) and the touch response started getting pretty bad too. Now it randomly reboots a couple times a day.
Initially I thought it was only going to be an LCD replacement but it looks like it'll be more than that. Any phone repair experts have a clue what parts are damaged based on my description or how much I'm looking at for repairs? I'm just hoping it'll be reasonable (250 or less) or else I might as well move on and get a new phone even though I loved this phone.
I know that realistically the cost of repairing these problems are gonna be ridiculous so I've already started looking into different phones. After the announcement of the N6 with the size and price being confirmed I think I'll pass on that. It looks like it'll be the Z3 compact if I decide to get a new phone but I'm just afraid of the non stock skin and there doesn't appear to be any nice stock looking roms for it yet.
Any suggestions on what you guys would do in this situation?

Since it's bent, LG will most probably return it with a message saying it's beyond repair.
After yesterday's announcement, looks like Google has no plans on replacing the Nexus 6 with the 5 (like 7 made way for the 9). So, if I were you, I would probably get another Nexus 5 (may be with a different color). I love stock android and quick updates/tons of development and also the budget is an important factor for me. Hence, I would surely suggest you to buy a n5 again.
Ahh well, it's just me I guess. TBH, no one can tell you what to buy, it really comes down to your liking, budget and what you expect from your device!

vin4yak said:
Since it's bent, LG will most probably return it with a message saying it's beyond repair.
After yesterday's announcement, looks like Google has no plans on replacing the Nexus 6 with the 5 (like 7 made way for the 9). So, if I were you, I would probably get another Nexus 5 (may be with a different color). I love stock android and quick updates/tons of development and also the budget is an important factor for me. Hence, I would surely suggest you to buy a n5 again.
Ahh well, it's just me I guess. TBH, no one can tell you what to buy, it really comes down to your liking, budget and what you expect from your device!
Click to expand...
Click to collapse
Personally, I would never buy a 1 year old phone, but thats me and I always like the latest. The Z3 compact actually looks really good, if you can go down in screen size.

rootSU said:
Personally, I would never buy a 1 year old phone, but thats me and I always like the latest. The Z3 compact actually looks really good, if you can go down in screen size.
Click to expand...
Click to collapse
I would exchange my n5 wid a z3 compact any moment. .
I find n5 a bit large ...plus 4-5hrs sot was a downgrade from i9082 which easily touched 7hrs sot...
So if my nexus was damaged ... Z3C would be my choice

I want to send it to LG to repair just to get an idea of how much it'd cost but would they charge me for the shipping and labour of taking it apart to look at it? I won't go through with repairs if it costs too much. I'm rooted and running a custom rom but none of my damages are covered under warranty anyways so I don't know if I still need to unroot before I send it in or anything.
I love the N5 but not enough to buy another one a year after its been out unless someone is willing to sell their mint 32gb for under $250. Like rootSU, I just can't buy a year old phone if I'm shelling out money for a new phone.

cee-ach said:
I want to send it to LG to repair just to get an idea of how much it'd cost but would they charge me for the shipping and labour of taking it apart to look at it? I won't go through with repairs if it costs too much. I'm rooted and running a custom rom but none of my damages are covered under warranty anyways so I don't know if I still need to unroot before I send it in or anything.
I love the N5 but not enough to buy another one a year after its been out unless someone is willing to sell their mint 32gb for under $250. Like rootSU, I just can't buy a year old phone if I'm shelling out money for a new phone.
Click to expand...
Click to collapse
Wasn't Google replacing Nexus 5s for free no matter what happened to it?
If you're in the US you might wanna call GOOGLE and check.

humzaahmed155 said:
Wasn't Google replacing Nexus 5s for free no matter what happened to it?
If you're in the US you might wanna call GOOGLE and check.
Click to expand...
Click to collapse
I tried that. Unfortunately, Google doesn't like Canadians very much.

US play store purchases only.
Sent from my Nexus 5 using Tapatalk

rootSU said:
US play store purchases only.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I called today about my N5 that went for a swim with me and got the cold shoulder. I'd like to know how everyone is just getting a new device. Are you calling a certain support line I don't know about?

Related

[Q] Black Tie Program on Broken Inspire

Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!
I just took a captivate that wouldn't turn on and they replaced it with an inspire. So I think they're pretty good about exchanging phones. Unless I just got lucky haha
Sent from my Desire HD using XDA Premium App
The way these employees can be,especially at bestbuy,seems unlikely. But give it a shot hello y not
Sent from my Desire HD using XDA App
Neathawk49 said:
Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!
Click to expand...
Click to collapse
With a phone that unquestionably has suffered physical damage, I don't think it's reasonable to expect them to go that far in wanting to keep their customers happy.
Unless this "black tie" thing pretty much effectively says "sure, throw your phone off a cliff, drive over it with a semi, we want you happy, so we'll keep giving you phones," then I wouldn't get your hopes up.
But like Matt said, you got nothin' to lose and everything to gain at this point...
You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G
Perseids said:
You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G
Click to expand...
Click to collapse
Well, there's a teeny tiny bit of difference between a bad ear speaker and a "mostly shattered" screen, but, who knows...
brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.
Obviously don't buy the Black Tie plan and then immediately whip the phone out of your pocket.... If it was me, I'd take the receipt in and say that I decided to go with the black tie plan after all. Then I'd take it in the next day, or the day after that. It might still look suspicious, but not as.
I took the black tie protection for my laptop and TV. Laptop got its hdd replaced twice, without a question. He opened it, took the old one out, put in the new one, and gave the old one back to me.
In my opinion, its worth the trouble/hassle for 3 years.
Thanks for your help and suggestions guys, I will hopefully go up there tomorrow and basiclly beg thats what I get for not adding it on when I got the phone, just my luck. Btw, I wasnt trying to say that they owed it to anyone to replace it, I was just saying would be a kind gesture to someone,who messed up. All they would have to do is change the screen then sell it refurbished for about 50dollars less than a new one.
Also, why do they allow you to add the black tie within the first 30 days but your excluded if you have already broken it then your not allowed to have it anymore. Just my thoughts on it, please pardon my ramblings..
Thanks again for taking the time to respond though!
mudknot2005 said:
brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.
Click to expand...
Click to collapse
Well that's actually encouraging for the op, then. Unless of course they were exaggerating for purposes of selling the program.
I guess the only thing that would concern me is the amount of time the op takes between signing up for the program, and "cashing" in on it, so to speak.
I also don't know if they would require physical inspection of the phone when signing up, if done after the initial sale, when of course the brand new phone is there in front of them...
Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.
Neathawk49 said:
Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.
Click to expand...
Click to collapse
Congrats. Great news for you.
Try not to shatter the screen on the next one, will ya?
And thanks for posting back. It's always good to hear how these things play out.
Put it this way its like buying a car with out "protection" and just that one day after the 30 days you run into a wall.. Take the car back and say hey I would like to get the protection plan. 99.99% they will ask let me see the car. Just as in example. Its a business. But I have the Black tie and the buy back on my phone because just in case I do drop it its cover, I had it on my last phone they sent it out for a repair go it back in like a week brand new could not even tell. Rather then going through att paying 5$s on it if it get stolen and having to pay a delectable. Heck I even got water on my phone and it was covered. So its worth it to me. On the phones think about its your MOBILE phone you have it on you all the time rather it be in your pocket in case or in case on a belt clip you always have that chance of missing your pocket and your phone slips. and BOOM broken screen. And then your like AHH!! FML! lol
I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)
Neathawk49 said:
I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)
Click to expand...
Click to collapse
Hell yeah man Im thanking you for just that my friend.. FTW man! PC/Console
sorry of topic I think Ill start a game thread about something like this if its not already start.. thanks your way
I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.
tribestros said:
I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.
Click to expand...
Click to collapse
I dont know about rapidly, but they have always been good about replacing my damaged phones. I went through 2 captivates (both took a swim) and they replaced them both, but the process took over 2 weeks. And on my last captivate they let me switch to the Inspire since the Captivate was out of stock.
Here is my update, I took it in a few days after I got the plan added and the guy who helped was very nice. They said that they were doing to do a rapid exchange (still not quite sure what that means but I think it is something along the lines of receiving a refurbished phone) and that they would get my "new" phone in within the next few days which is better than the 27 days I waited to receive my Captivate from being fixed a while back.
What sucks is that I am using my miserably slow iphone 3g until I get the new phone in.
One last question, if I am on the best buy reward zone silver level, does the extended 45 day return policy apply to cell phones? And if so, would I be able to exchange the refurbished inspire for the infuse and pay the difference even though they would have technically given me a refurbished phone?
Thanks!

[Q] Rinsed my phone, now touchscreen not working

This morning I rinsed my z3 off in the kitchen sink, all the ports were closed and I only have ever used a magnetic charger so theres no way I damaged the rubber seals. After rinsing the phone off for about 15 seconds I dried it and tried to use it.
The screen comes on and all of the buttons (power, volume, camera) work but the touchscreen is completely unresponsive. I've rebooted it with power button + volume up and now it's sitting in a bag of rice while I'm typing this.
This is obviously especially frustrating given the fact that the phone is supposed to be WATERPROOF up to 5 feet of water and mine was only under the faucet for 15 seconds or so.
I have the extended warranty but I dont want to use the extended warranty on something that I feel isnt my fault when I might need it later if I drop it or if I damage it somehow. (the warranty can only be used once)
Also I've had a terrible experience with Sony customer service in the past so I'm really trying to avoid dealing with them at all costs. Unfortunately this might be my only option.
Has anyone else had a similar experience? did the rice work or did you have to send it back?
I've rinsed my phone off several times and never had a problem.
I've had mine underwater a few times and rinsed it in the sink lots of times with no ill effects. Is yours the T-Mobile version by any chance? I've read about quite a few problems with at least one batch of Z3s T-Mobile received.
torquelift said:
I've had mine underwater a few times and rinsed it in the sink lots of times with no ill effects. Is yours the T-Mobile version by any chance? I've read about quite a few problems with at least one batch of Z3s T-Mobile received.
Click to expand...
Click to collapse
No this is the unlocked variant bought straight off of the sony store. The fact that there is nothing else wrong with the screen makes me think it was just something wrong with the phone and i happened to rinse it off at the same time that it stopped working. I've never dropped this phone, I've only had it for a week and a half. It's gotta be from a bad batch.
I had one of my Z3s with massive light leak all along one side of the frame, looking closely you could see bits of glue in intervals. If yours has a similar issue, water may have entered.
abhinav.tella said:
I had one of my Z3s with massive light leak all along one side of the frame, looking closely you could see bits of glue in intervals. If yours has a similar issue, water may have entered.
Click to expand...
Click to collapse
Yeah I was thinking maybe there was some leak on the body or frame but It's weird that the picture is fine and it's only the touchscreen that's completely unresponsive. I would think if there was some water damage then the picture would be distorted or it wouldnt turn on properly. I'm on the phone with Sony right now, hopefully they decide that it was defective in the first place so I can dodge this ridiculous 15% restocking fee.
UPDATE**
After speaking with almost every compartmentalized department of Sony I was finally brought back to the sony store help line where the rep told me that I would be able to return the phone for a full refund. Now I'm deciding whether or not to buy another Z3. The phone was great when it worked but after mine broke down I found a lot of people online with problems like mine. This leads me to believe that this phone is very delicate and not at all as durable as I originally thought. I wish I could know if it was just a defective one out of the millions they will produce.
PS If you use your Sony warranty do not expect a replacement or loaner phone while you wait for your phone to get fixed. I ended up just buying a galaxy S4 from bestbuy to use until my new phone gets here. 14 day return policy!!
fujimori1780 said:
UPDATE**
After speaking with almost every compartmentalized department of Sony I was finally brought back to the sony store help line where the rep told me that I would be able to return the phone for a full refund. Now I'm deciding whether or not to buy another Z3. The phone was great when it worked but after mine broke down I found a lot of people online with problems like mine. This leads me to believe that this phone is very delicate and not at all as durable as I originally thought. I wish I could know if it was just a defective one out of the millions they will produce.
PS If you use your Sony warranty do not expect a replacement or loaner phone while you wait for your phone to get fixed. I ended up just buying a galaxy S4 from bestbuy to use until my new phone gets here. 14 day return policy!!
Click to expand...
Click to collapse
Darn. I was planning on getting the Z3 too next month as part of a contract with one of the carriers in Canada. Looks like a great phone in terms of battery life and performance.
Don't think I can/will wait until Q1/Q2 of 2015 for a new phone. I could, I just don't know if I would. :|
Info
fujimori1780 said:
UPDATE**
After speaking with almost every compartmentalized department of Sony I was finally brought back to the sony store help line where the rep told me that I would be able to return the phone for a full refund. Now I'm deciding whether or not to buy another Z3. The phone was great when it worked but after mine broke down I found a lot of people online with problems like mine. This leads me to believe that this phone is very delicate and not at all as durable as I originally thought. I wish I could know if it was just a defective one out of the millions they will produce.
PS If you use your Sony warranty do not expect a replacement or loaner phone while you wait for your phone to get fixed. I ended up just buying a galaxy S4 from bestbuy to use until my new phone gets here. 14 day return policy!!
Click to expand...
Click to collapse
thr can be faulty device for all brands
for example someone broke its Galaxy S4 just by putting it in pocket!
If you want real durable device the Xperia Z series is the best and the original Xperia Z was better than others
it had durable frame + light weight + beauty
:good:
Geeks Empire said:
thr can be faulty device for all brands
for example someone broke its Galaxy S4 just by putting it in pocket!
If you want real durable device the Xperia Z series is the best and the original Xperia Z was better than others
it had durable frame + light weight + beauty
:good:
Click to expand...
Click to collapse
Yeah i just ordered another z3 about 10 minutes ago haha i can't go back to a sub par battery now
Went to the aquarium yesterday and took some cool pics, unfortunately my touchscreen doesn't work now...
14 day wait time
xxquicksh0txx said:
Went to the aquarium yesterday and took some cool pics, unfortunately my touchscreen doesn't work now...
14 day wait time
Click to expand...
Click to collapse
I dont know if you have a backup plan in place while youre waiting but I strongly suggest going to bestbuy and buying a phone to use in the meantime since you can just take it back within 14 for a no questions asked return. It's basically a free phone rental service. :good:
fujimori1780 said:
I dont know if you have a backup plan in place while youre waiting but I strongly suggest going to bestbuy and buying a phone to use in the meantime since you can just take it back within 14 for a no questions asked return. It's basically a free phone rental service. :good:
Click to expand...
Click to collapse
Seems kinda lame to buy a phone from someone with the intent to return it like this.
helpmejeebus said:
Seems kinda lame to buy a phone from someone with the intent to return it like this.
Click to expand...
Click to collapse
I doubt BestBuy is going to feel the difference in their wallet. My other option is to buy a 25 dollar flip phone that I'll never use again or keep the 500+ dollar Galaxy S because it's the "right" thing to do. It would be one thing if the damage to my phone was my fault, but it's not and Sony isn't going to provide me a replacement. That is what I'd call "lame".

Should I Upgrade Nexus 5?

I received an invite for a OnePlus One. I was going to upgrade my N5 until I heard the N6 is $650 and 6" big so I held off. I wanted to get some opinions if I should sell my Nexus 5 and use a OnePlus instead?
Badd_blood said:
I received an invite for a OnePlus One. I was going to upgrade my N5 until I heard the N6 is $650 and 6" big so I held off. I wanted to get some opinions if I should sell my Nexus 5 and use a OnePlus instead?
Click to expand...
Click to collapse
just wait till 64bit phones come out
Well I just literally got rid of my OPO for another N5.
Shouldn't have ever taken then plunge on the OPO the software is riddled with bugs and the touchscreen is still a bit mad. and now that they're really peeved with cyanogen in india I can't see future software being upto scratch. OPO themselves brought out an AOSP ROM for their own phone which hardly works.
Roxas598 said:
Well I just literally got rid of my OPO for another N5.
Shouldn't have ever taken then plunge on the OPO the software is riddled with bugs and the touchscreen is still a bit mad. and now that they're really peeved with cyanogen in india I can't see future software being upto scratch. OPO themselves brought out an AOSP ROM for their own phone which hardly works.
Click to expand...
Click to collapse
Thanks, I've been looking online and there is so many complaints with the device especially the customer service. I personally hate things being complicated and the N5 has given me a year of perfect use.
I don't think I'm going to upgrade yet. The Nexus 5 doesn't annoy me enough and none of the current phones are large enough upgrades.
Badd_blood said:
Thanks, I've been looking online and there is so many complaints with the device especially the customer service. I personally hate things being complicated and the N5 has given me a year of perfect use.
Click to expand...
Click to collapse
i emailed them a while back asking if i could purchase a white battery cover took them 1 week and 1 day to reply to that question and a mate is waiting 2 weeks on a reply to an RMA request.
Don't bother stick with your Nexus 5 all these 801's that are knocking about are not really upgrades just side steps.
Wait till next year when we start to see 808's and 810's & just maybe fingers crossed a updated Nexus 5 hopefully not from Motorola.

Abandon my cracked N5?? :( help

I've had my 32 gb black n5 from the play store basically since launch and now I've finally cracked the screen badly.
I'm off contract and on att in the US, what should I do?
I've been perfectly happy with stock Marshmellow on it but now I'm trying to decide if I should fix it or get something like a Oneplus3 or S7, etc.
I'm jaded having the purity of the nexus and the ease of swapping roms at a whim and the Samsung devices turn me off in regards to that. On the flip side the S7 etc would be a monthly add on to my bill vs spending a good $400+ up front.
Third option is invest my time and maybe $50ish on swapping an lcd/digitizer/glass combo and dealing with my beat up n5 and waiting for the upcoming Nexuses.
Thoughts/opinions?
PS 2x I've tried calling Google for the 1 time replacement thing you may have heard of for N5 owners, (google it), and so far they just send me to LG for a repair quote.
Yesterday i changed my N5 screen in just under 20 minutes, it is so easy i felt i did something wrong, because it shouldn't be this easy.
this is the video i used to understand the process https://www.youtube.com/watch?v=_xL4H6_tRoQ .
please be gentle when removing things and you will have your phone back.
Thanks for the particular vid link. If I can find a decent price for parts I'll take a crack at it. I've disassembled other phones before, just not my N5.
What parts did you buy, just the glass or more?
I recommend buying the lcd, frame, and glass as a preassembled unit. I purchased screens from aliexpress for around 40 usd. These screens aren't as bright as the original but they are quite good for the money.
Sounds good, I'd rather spend $40ish to keep my N5 alive. Nothing else out right now makes me want to jump ship. I can't believe some places want to charge people like $100+ for doing it for you.
Right now I'm perfectly happy running stock marshmallow on this thing. I've had so many ROMs on this and it does everything I need. I'm not ready to let go!
Thanks for the input everyone.
I did the same. Just bought the screen and frame for 34$ on ebay and brightness is good. Screen bleed at the top is visible. But until this year's nexus device releases in using this phone.
Sent from my Nexus 5 using Tapatalk
BTW a quick heads up, if you want to get a real screen replacement/one that isn't lower quality you should really go with etrade parts and supply co. They are suppliers for official phone repair shops, and also have an online store. http://www.etradesupply.com/lg-nexu...itizer-assembly-with-front-housing-21773.html That is probably what you want and its only 47 bucks atm, but there is shipping from them (and its expensive because they are used to bulk orders...again for shops.) There are definitely other places you can get them, but that is the only 100% reputable dealer I have found in the US so far. Also you can order the lower quality screens from them too for I think 40 dollars if you check the site,

My U11 was stolen, no hope of getting it back. I want another, however...

Sprint no longer carries HTC. If I got one of the unlocked versions, could I get it to work on Sprint? I was really happy with it and don't want a Samsung and not sure about LG.
I'm so angry about having it stolen... all I want are my pictures! Hoping at least some of them were backed up on google...
Thanks!
NJ2toU said:
Sprint no longer carries HTC. If I got one of the unlocked versions, could I get it to work on Sprint? I was really happy with it and don't want a Samsung and not sure about LG.
I'm so angry about having it stolen... all I want are my pictures! Hoping at least some of them were backed up on google...
Thanks!
Click to expand...
Click to collapse
Of course bro, the unlocked versions support any carrier
You can purchase it on eBay for $120 with a 9/10 condition
https://www.ebay.com/itm/HTC-U-11-64GB-Sapphire-Blue-Sprint-Smartphone-9-10/192958571093
joel_sinbad said:
You can purchase it on eBay for $120 with a 9/10 condition
https://www.ebay.com/itm/HTC-U-11-64GB-Sapphire-Blue-Sprint-Smartphone-9-10/192958571093
Click to expand...
Click to collapse
I literally just purchased a Sprint Sim Unlocked one from this seller last week for $150, and I can only recommend him highly.
Phone was closer to 10/10. It looks brand new. Not even any scratches around the charging port, usually the first place to see wear even if the phone is in a case.
I converted mine to a US Unlocked CID and flashed a US Unlocked RUU to it and am using it on Tmobile, but if you are a sprint customer
you shouldn't need a Sim Unlocked version and can save $30.
I came from an HTC 10 and I am LOVING this phone, btw.
Good luck!!
B W
Thanks guys! Well guess what? It WASN'T stolen! For some reason Find my device was showing it five towns away, but it wasn't. I had searched everywhere for it, and tried calling it to hear it ringing somewhere, but when it rang through one time, then went to voicemail the next, I figured they turned it off and checked FMD. I freaked out and spent 4 hours changing all my passwords, calling my banks, etc. Well, a week later, I was looking under my bed for one of my cats, and there it was! It must have fallen off and bounced all the way under the bed! I looked around the bed but not really under it, never thinking it would go that far. The battery died after the first call to it, which is why it went to voicemail. I'm really pissed at find my device showing erroneous info.
NJ2toU said:
.... I freaked out and spent 4 hours changing all my passwords, calling my banks, etc. Well, a week later, I was loo......
Click to expand...
Click to collapse
...and to think you coulda been using fingerprint unlock the whole time. It may cause general paranoia, I only recently adaptered it after seeing someone going into multi profiles using different fps.
However it brings a definitive quantity of security in case of just such loss
n3m35155 said:
I literally just purchased a Sprint Sim Unlocked one from this seller last week for $150, and I can only recommend him highly.
Phone was closer to 10/10. It looks brand new. Not even any scratches around the charging port, usually the first place to see wear even if the phone is in a case.
I converted mine to a US Unlocked CID and flashed a US Unlocked RUU to it and am using it on Tmobile, but if you are a sprint customer
you shouldn't need a Sim Unlocked version and can save $30.
I came from an HTC 10 and I am LOVING this phone, btw.
Good luck!!
B W
Click to expand...
Click to collapse
Oh ya? I have the HTC 10. It's my third one because of the terrible luck I've had with it, and this one is on its way out now. Screen is cracked pretty bad (especially around the finger print reader) and the camera app won't boot up anymore.
I was thinking of getting the LG G7, but I'm hearing some really shady things about LG phones, so I may stick with HTC and hope that I can get some quality time out of it. I think I'll grab one of those phones you got. Seems like a good deal and I really can't be bothered to spend lots of money on a phone these days. I just want something that works and has good sound quality.
nubreed000 said:
Oh ya? I have the HTC 10. It's my third one because of the terrible luck I've had with it, and this one is on its way out now. Screen is cracked pretty bad (especially around the finger print reader) and the camera app won't boot up anymore.
I was thinking of getting the LG G7, but I'm hearing some really shady things about LG phones, so I may stick with HTC and hope that I can get some quality time out of it. I think I'll grab one of those phones you got. Seems like a good deal and I really can't be bothered to spend lots of money on a phone these days. I just want something that works and has good sound quality.
Click to expand...
Click to collapse
I like the U11, and it is reportedly getting a pie update very soon as I see two or three posts in here in a few threads over the last 10 hours reporting Pie update just released for U11.
It takes pretty good pictures and has pretty decent speakers. Not as good pictures as some modern phones.
What I find crazy is that phones in the last year that cost as much as this used but are new (midrange so called phones) have equal hardware specs to this.
I would pass on an HTC U11 and get a new Samsung A70. Porcelain case, Base version 128 GB and 6 RAM, Android updates for 2 more years, flashy new battery, can be found for $275 slightly used.
kruc Ire said:
I like the U11, and it is reportedly getting a pie update very soon as I see two or three posts in here in a few threads over the last 10 hours reporting Pie update just released for U11.
It takes pretty good pictures and has pretty decent speakers. Not as good pictures as some modern phones.
What I find crazy is that phones in the last year that cost as much as this used but are new (midrange so called phones) have equal hardware specs to this.
I would pass on an HTC U11 and get a new Samsung A70. Porcelain case, Base version 128 GB and 6 RAM, Android updates for 2 more years, flashy new battery, can be found for $275 slightly used.
Click to expand...
Click to collapse
This would make the most sense for an average user but what I love about HTC phones is their audio capabilities (headphone output and video recording). I'm almost certain that the mid range phones cut back on that stuff, cause 99% of the consumer market doesn't care about that (same way I don't care about self cameras). I think LG is the only other company that cares to put that kind of stuff in their phones, but from what I read about them they're pretty ****ty when it comes to support. So I'm stuck with HTC for the time being.

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