unable to backup to mac - Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting

Hello, I installed keis on my mac running 10.9.5 Whenever I connected to the mac, I get the chosen mode is not compatible with keis, before connection change mtp media device connection mode. I have already checked the usb debugging option. Still get the same message. I also cannot find the backup and restore tab. On my device, it says connected as camera. Could you please help?

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Unable to connect adb to Samsung 5801

Hi,
Has any one been able to connect to samsung galaxy I5801 using adb? Running adb devices is not listing the device for me. I have installed samsung kies.
thanks, srb.
srbose said:
Hi,
Has any one been able to connect to samsung galaxy I5801 using adb? Running adb devices is not listing the device for me. I have installed samsung kies.
thanks, srb.
Click to expand...
Click to collapse
Have you put USB in debug mode?
Ciao
Hi Slumpolo,
Yeah, i have enabled the usb debugging option and rebooted the phone.
Before doing that I also went to Settings>About Phone>USB settings, and selected "mass storage" . This options gets disabled when USB debugging is on, but I did it just to be on the safe side.
Windows device manager shows that all the drivers are installed correctly.
i also did adb kill-server and adb devices multiple times.
Oh boy....its much deeper than that. Search YouTube "how to Android adb devices"...its kinda tricky.
sent from the current baddest cell phone on the planet.....the HTC Evo 4G
Hi StaraSkola,
I went over all the videos I could find and I believe I am doing everything right. To verify my setup, I connected by friends Galaxy S I9000 and I was able to see it in adb devices.
I did the same with my GT-I5801, and it does not get listed in adb devices. I made sure I was in USB debugging mode.
One difference I noticed in device manager was this:
When I connected I9000, a device called "Samsung Android Composite USB device" showed up in the USB devices.
But when I connect the GT-I5801, I get a device called "Samsung Composite USB device" ... there is no android mentioned any where.
I have tried reinstalling the driver but Windows insists it cant find a better match.
Does this help in root causing the issue?
thanks,
srb.
I finally managed to connect to my GT-I5801, both via Samsung Kies as well adb. yay!
I will note down all the steps that I did, in case any one finds it useful.
1. I re-installed Samsung Kies and then I reinstalled the Samsung drivers. This can be done using the "Driver Recovery" option available in the top left drop down menu in the Kies window. Its a button called Kies. I did this as I had messed around with my devices and drivers trying to discover my phone. But this did not solve my problem.
2. I unmounted the SD card and re-formatted it. The SD card had a few mp3 files in it and Samsung Kies is known to have issues with some types of MP3 files. This did not solve my issue. Phone was still undiscovered.
3. My most drastic step: I went to settings > reset to default. This erased all my settings and all my installed apps and I lost all my notes etc ( .. But, after I connected my phone back to the laptop, everything came up just fine. I was able to browse the phone using Kies and then connect to ADB shell after enabling USB debugging mode. So the problem was with one of my installed apps. I dont know which but I suspect it could be a modded Navigation app (BRUT mod) , that I had installed. But I am not sure.
4. When connected using Kies, there is an option in Kies to eject the phone. If I use this, then Kies does NOT connect back to the phone when I plug it back in. I have to reboot the phone. The workaround is, never use the eject option. Always remove the phone by simply unplugging the USB cable. Then Kies discovers it on connecting back and even adb is able to connect to it. I dont know if other other Galaxy models suffer from the same problem but folks can try out this work around.
Thanks,
srb.

[Q] usb connection problems

hi, im a new user and i have a problem connecting my spv c600 to my pc(windows xp)via usb. every time i try to connect my device the pc detects at first but then says"a problem occurred during installation your new hardware might not work properly" i have activesync 4.5 installed but it does not detect. i was wondering if there is a free driver i could download to sort this problem .please i need your help because i want to upgrade the rom
Windows Mobile devices are connected either via RNDIS or Serial over USB. Usually the decice is in the mode to connect over RNDIS, but when the drivers are missing on the PC they must be installed there. Look for generic RNDIS drivers on windows XP. You could also try to switch the device to Serial over USB mode. This hides in a something like "enhanced functionality" on the USB connection. On is "RNDIS" while off is "Serial" mode.
where can this "enhanced functionality" be found, on the device or on the pc, please guide me i'm kind of new on this things
It is on the phone, probably somewhere in the settings menu. No clue about the menu on your phone as I use a cooked WM6 ROM. Possibly it is even only hidden in the registry somewhere. You will have to search XDA for this a little yourself - I cannot guide you through this.
thanx for yor help

USB connection

would any know why is it that i do not see the phone show up under device manager when i connect the phone to the laptop.
i loaded the motorola device manager 2.3.4
do i need a another deiver of sorts to communicate with phone so that i can load media files. and change things with QPST.
any help
thanks
JC
thruput said:
would any know why is it that i do not see the phone show up under device manager when i connect the phone to the laptop.
i loaded the motorola device manager 2.3.4
do i need a another deiver of sorts to communicate with phone so that i can load media files. and change things with QPST.
any help
thanks
JC
Click to expand...
Click to collapse
There are some weird small bugs with this phone when you use debugging mode or change settings during debugging mode. First make sure your device is not set to debugging mode. Try setting USB to mass storage while debugging mode is on, then turn debug off, then turn the phone off and back on. Things like that... Mine did the same thing for a day but this was the deal. Lots of root necessary apps require the use of debug mode and it can scew with your settings.
thruput said:
would any know why is it that i do not see the phone show up under device manager when i connect the phone to the laptop.
i loaded the motorola device manager 2.3.4
do i need a another deiver of sorts to communicate with phone so that i can load media files. and change things with QPST.
any help
thanks
JC
Click to expand...
Click to collapse
also, which version of Windows are you running? (i assume you're in Windows). i think maybe people have had more trouble with Windows 8? i haven't had any issues with 7, the drivers auto-install when i plug the device in.

[Completed] Can not connect any phone with my pc thorugh mtp or ptp

Hey,
I have an ASUS X55A Laptop with Windows 10 and I can't connect any phone with it. USB Sticks etc work normally so I think it is a MTP related problem. My device right now is a Moto G. I connect it with the USB port and my pc detects it, but I can't get access to the data on the phone. I installed the motorola drivers manually, but it didn't work either.
When I am in the windows "device manager" I can see my phone, but I am not able to install the MTP drivers properly. There is a small warning triangle next to my device name.
I tried many things, but I can not find a solution. If it is really MTP/PTP related, how can I install the drivers properly and working?
Thx for your help.
Edit: When I connect the phone without any drivers installed it says "Device is being installed" and the bar is ca. 5% filled and is stuck there. So the MTP won't install automatically.
Solved:
I installed the "Windows 10 Media Feature Pack" and now it works. I had the N Version of Win10, so it was not preinstalled.
Thanks for your feedback
Thread closed.

Umidigi One ADB drivers/Helium issue

Hi,
I have a Umidigi One phone (not the pro although I doubt it matter for this question). Been trying to back it up - I used to use Titanium Backup, but rooting caused me so many issues with Uber, Paypal etc, that I'm no longer going to bother on my main phone, which rules out Titanium.
I came across Helium and have attempted to use this.
I initially installed both Helium Desktop and Helium App - I followed the instructions in the APp and enabled USB debugging. I then connected the phone to the Pc with the App running. I got the message unable to connect - you may need to install ADB drivers.
I disconnected the phone, installed ADB drivers from the link in Helium, rebooted and reconnected the phone. I still get the "unable to connect" message.
Note, my Pc itself recognises my phone - when I plug it in, I get the message that driver software is being installed and it shows up correctly as "One".
In device manager I have two entries - Portable Devices/One and Ports(Com & LPT)/MediaTek USB VCOM (Android) (COM4)
What could be the issue here and how can I fix it?
I'm running WIndows 7 x64 - Virus and Firewall were disabled while I attempted the above.

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