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My Unrooted G2x had its first boot loop last night. I had bough the G2x directly from a Tmo store on April 20th. And two months later June 20th, i noticed my G2x rebooted and came up with “error checking”m or something like that. I put it back in my holster not thinking anything of it... a short time later, i realized my G2x was off an would not turn on. i put it on a charger and charged it for about a half an hour. When i tried to turn it on, it would not boot all the way. It got stuck at the LG logo and would keep rebooting. The only way to stop it was to do a battery pull. And every time i tried to turn it on, the same thing would happen. So i was forced to do a factory reset. Most of the other posts/threads i have seen that did this seemed to be rooted and have a non stock rom on it.
So my question is, would this be fixed in the update (yeah i know whenever that is) or should i ask for a replacement. Factory reset is such a pain. Putting everything back, recreating email signatures etc... And i am sure they will just give me a used G2x anyway. For the most part i had issues the first few weeks and mostly no other issues besides the battery life. Juice defener helps the battery life. And found fixes to my other issues. Well unless this keeps happening.
I was just wondering what others did,who had this experience. I was thinking of calling Tmo just so they have it on record that i complained about it, in case i need to replace it.
Thanks in advance for any advise offered--
Replace or wait until update???
What ROM and kernel were you running? Even if you are completely stock if it were a re-occurring issue we'd know about it by now. Bootlooping can be caused by many things and is possible on any ROM so I wouldnt count on the update preventing it from ever happening again. This kind of stuff is the reason using Titanium Backup is such a good idea. Schedule it to back up apps and data nightly so that if a crash does happen 99% of your settings, apps, and data can be restored with a few taps of the screen.
Keep it. Seriously its a computer in its own way and these things happen. Fix it and mmove on.
ITS ALL WONKY!!!
That's how it started for me a little over two weeks ago. Now it reboots too often, it won't end calls, it calls people like it's possessed, wifi won't stay connected, I'll have 4g in an area one day and no service in the exact same spot the next, overheat and gets hot enough to scare my daughter (one time thing), andmy battery has to be charged every four hours.
Tmobile said (3 reps in customer loyaltymind you) we can't do anything about it because it's a known issue.
I am very upset about this
And to make it worse, one rep asked me why I didn't return it under the remorse period. I told her this started after my remorse period ended. They won't even send me a new g2x. I'm gone from tmo (sadly there is nowhere to go)
Sent from my LG-P999 using XDA Premium App
Ok, so my friend got HTC Rhyme, 2 year contract and all that. The phone worked fine for about a week, when it started having random shut-downs. She sent the phone to an official HTC repair shop, it was there for about a 20 days, and they returned it, stating that they couldn't find any of the issues she reported (random shut-downs, overheating problems, bad responsiveness, and stuff like that). But, they "put the phone under serious work load to test things mentioned". They reflashed the RUU.
2 week later, the phone has the same issues. We take it again, this time with a specific request that they change the complete motherboard, with the CPU, camera server, NAND, etc. She got the phone about a week ago, and it still has the same shut down issues. Should we request a new phone, or is there any other solution. And, does anybody here know, what could be the trigger for this problem.
Thanks.
Seems to me like the CPU is having problems maintaining the clock. That same thing happens on my wildfire when I overclock it to the max. It the phone is rooted try to underclock it. If not, you should definitely take it back and request a new one
Hypercaine said:
Ok, so my friend got HTC Rhyme, 2 year contract and all that. The phone worked fine for about a week, when it started having random shut-downs. She sent the phone to an official HTC repair shop, it was there for about a 20 days, and they returned it, stating that they couldn't find any of the issues she reported (random shut-downs, overheating problems, bad responsiveness, and stuff like that). But, they "put the phone under serious work load to test things mentioned". They reflashed the RUU.
2 week later, the phone has the same issues. We take it again, this time with a specific request that they change the complete motherboard, with the CPU, camera server, NAND, etc. She got the phone about a week ago, and it still has the same shut down issues. Should we request a new phone, or is there any other solution. And, does anybody here know, what could be the trigger for this problem.
Thanks.
Click to expand...
Click to collapse
i have same problems
random shutdown
There are two conditions for the occurrence
first - dockstation
second is - unlockboot and super user
but when i delete su and lock boot.....i have all the same shi......but after a while.....
SO i think problem with power lies in a dock....may be...
ps/english/for/my/sorry)
If you still have the option, I would advise you return the phone. My girlfriend has had the Rhyme about 6 months now and has had nothing but problems. Power cycling hers takes a minimum of 5 minutes (no exaggeration) to come back up At least half a dozen times a day it will show HTC white loading screen or just loading icon when she presses the Home key or back key, etc when she goes back to the main screen. It freezes a lot and gives the same HTC loading screen, etc. Overall, the experience with the Rhyme has been very negative experience and we haven't been able to fix it regardless. :/
I need your help, please.
Last year I broke my Nexus 5 screen.
After replacing the LCD (original) I encountered random reboots every day.
I took it back to the store, they replaced the screen again and the random reboots disappeared.
About a year later, 2 weeks ago, I broke the screen again
Took it to a different store and paid again for the original LCD replacement.
**Surprisingly, random reboots are back!**
My phone randomly reboots itself maybe 3-4 times a day, sometimes it won't turn on until I press the power button for about 10 seconds, and then it starts "optimizing apps" for a few minutes.
I tried clearing the cache, reinstalling kernels, factory reset, wiped everything and reverted to a blank new ROM, problem persists.
I also tried tapping the device, playing with the power button etc... nothing, it doesn't seem to be related.
I went back to the store, but I couldn't even show the problem, as the reboots only happen randomally and there's no way to initiate it.
He didn't agree to replace the screen again, and advised me to buy a new battery (which I didn't)
The technician seems like a nice guy, I don't think he is trying to rip me off.
He is the store owner so replacing the screen will go straight from his pocket, and he's really convinced that the random reboots has anything to do with the screen replacement.
On the other hand, the alternative is me paying again for a screen replacement, which I really don't want to, as paying for two screen replacement is almost like buying a new phone :/
My questions are:
1. How is it possible that the same problem happened twice? Maybe there is something wrong with my phone that is not related to the screen?
2. Any ideas how can I reproduce the reboots manually? so at least I can make him believe that there is a problem.
3. What do you think I should do? I really need a working phone and not excited about paying again.
Thank you!
Hoping you awesome people could point me in the right direction.
About a week ago, I started having issues with my Pixel rebooting randomly. Sometimes as much as 4 times in 5 minutes and sometimes once a day. I've tried factory resting but that didn't work.
I finally decided to call Verizon and they are saying that my warranty is up as of December 27th
Decided to take a stab to see what Googles manufacturer warranty was and it's also a year. Boo. Any one else have the "random reboot" issue?
As of this past Saturday, my Pixel decided to crash and reboot any time I try to take or make a phone call. It's rock solid otherwise, but if I get a call accepting takes a long time to happen, and then no sound comes in or goes out. After I hang up, the Phone app ceases and the phone reboots within a few minutes. Trying to make a call, the Phone app ceases as soon as I dial, and the phone then reboots within a few minutes. 100% reproducible.
I contacted Pixel Help twice yesterday and then once again about an hour ago after even the factory reset didn't fix things. They looked up my IMEI and told me I'm out of warranty (purchased late-Oct. 2016), and since I got it through Telus I'll have to deal with them. I was pretty livid with that answer, especially after they extended the Pixel 2 warranty, so i let them know. A manager is supposed to get in touch with me in the next 48 hours, though I hold little hope of getting things resolved.
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
This happened to my wife's Pixel 7 the first morning she had an alarm set with it.
Did you by any chance snooze it half a dozen times? It was only after she refused to get up that it locked. I think maybe it's a feature, not a bug.
That sounds familiar as if it might've happened once on my OG Pixel years ago, but I can't say for sure.
rczrider said:
It was only after she refused to get up that it locked. I think maybe it's a feature, not a bug.
Click to expand...
Click to collapse
LOL! Good point.
No snoozing and it just locked up for the second time just now. The time is displayed but stuck at 8:16 and it currently 9:57, never had this issue on the 6. I'm wondering if I have bad RAM or something that is causing random lockups.
I do see that it vibrates when I press and hold the power button but I can't see what it's doing with the screen locked up.
Talking to support, they wanted the IMEI number and a picture of the screen? The screen looks normal but is locked up. ???
They have to put me on hold to talk to someone else for each part of the questions. I called Google support but it sounds like someone overseas.
I don't see what they can do, other than replace it. I copied everything from the old phone that was working fine.
They want me to back it up and do a factory reset. I just did that when I got the phone a few weeks ago.
Then they asked that I run the phone in safe mode for a few weeks to see if its a bad app that was installed.
I asked to speak with someone more knowledgeable and they needed to put me on hold again saying I could get an email from someone or wait to talk with someone. They then said I had to give consent for them to look at all my data. ??? After the long hold I was told that I'd be getting an email. Total waste of time.
My screen froze and became unresponsive when I swiped down for notifications while watching non-fullscreen video on Youtube TV. The audio continued to play. I recovered by holding down the power button for 60 seconds to force a reboot. I can't duplicate it though.
I have had these screen freezings too. By pressing power button for 30 sec it boots the phone back up. Then after a minute or an hour it happens again. Had to do factory reset two times already. That's the only thing that helps.
I have no idea of what is causing that.
Mine has done it three times now, had to power cycle it as mentioned above, and each time it was a different app
Here is their suggested fix:
Here are some additional steps to take to try to resolve the issue with your Pixel phone:
Troubleshoot your apps
Perform a factory reset
After each step, check to see if your issue is resolved. If not, continue to the next section.
Tanquen said:
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
Click to expand...
Click to collapse
SystemUI has crashed a few times on mine, which causes a lockup. Rebooting seems to fix it, for the most part.
Tanquen said:
Here is their suggested fix:
Here are some additional steps to take to try to resolve the issue with your Pixel phone:
Troubleshoot your apps
Perform a factory reset
After each step, check to see if your issue is resolved. If not, continue to the next section.
Click to expand...
Click to collapse
You can report back that the factory reset fixes the bug for a while. But if I have to do a factory reset every week, I'm going crazy.
miimaa said:
You can report back that the factory reset fixes the bug for a while. But if I have to do a factory reset every week, I'm going crazy.
Click to expand...
Click to collapse
Just rebooting the phone fixes it for a little while. That's the trouble with random inconsistent issues. It could take a week or two or more for it to do it again. With a number of others having similar issues I don't think a factory reset again is going to do anything. I just got the phone a month or so ago and it was at factory default. What good would it do to put it back to factory again? Sounds just as unreasonable as using my phone for several weeks in safe mode to see if it's another program causing the problem.
Woke up this morning and the phone had rebooted.
RMA your device keep trying until you get someone that understands your issue. Google support is absolute rubbish and if the rep doesn't understand that you're losing all touch input just hang up and try again. It's frustrating but it's sadly the only way you'll be able to get your phone swapped out. I had this problem on my P6P and only a RMA solved my problem.
They offered to let me send it in and let their techs look at it for 2-3 weeks or take it to a local shop. I was surprised that there was an authorized shop in my city but what are they going to do with a phone that reboots every 5 or 6 days? I've not even had it 30 days but they said it was too long just be able to return it. You have 15 days. I pushed back and they set up a replacement but not before telling me about the option to mail it in a wait a few weeks. Who can be without their phone for a few weeks. I have to buy a new one and then have 30 days to return this one.
I do wonder if it's a software issue that Google will fix at some point but don't think so. There is a thread on their support forum that has not been locked yet with a number of folks with what sounds like the same issue.
Oh wait it's 21 days to return it.
"Remember that if we don’t receive your old item 21 days after your replacement ships, you will be charged $968.67, which is the full value of your replacement item."
Tanquen said:
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
Click to expand...
Click to collapse
I would attribute it to buggy software. My 7 pro locked up about a week into ownership. The last time I had a phone lock up was my last pixel phone (the 3). Not sure what it is but it always clears up after a couple updates. Maybe the same will happen for you.
Tanquen said:
They offered to let me send it in and let their techs look at it for 2-3 weeks or take it to a local shop. I was surprised that there was an authorized shop in my city but what are they going to do with a phone that reboots every 5 or 6 days? I've not even had it 30 days but they said it was too long just be able to return it. You have 15 days. I pushed back and they set up a replacement but not before telling me about the option to mail it in a wait a few weeks. Who can be without their phone for a few weeks. I have to buy a new one and then have 30 days to return this one.
I do wonder if it's a software issue that Google will fix at some point but don't think so. There is a thread on their support forum that has not been locked yet with a number of folks with what sounds like the same issue.
Click to expand...
Click to collapse
I believe it's part of their call flow offering the repair shop or mail in option. There's always the advanced RMA option where they put a hold on a card you provide and the temp charge is removed once they receive the defective device. If you don't want the chance at getting a refurbished replacement do the advanced RMA sooner rather than later.
The phone froze on me 3 times already - 2 times using Samsung browser, 1 time on Chrome.
Android 13 QPR1 Beta 3.1 introduces a GPU fix, which will hopefully resolve this issue:
Fixed issues where a device's GPU drivers sometimes caused the system UI to freeze during normal device use.
I'm swapping it out for a new(?) one. Hopefully all goes well.