Sprint problems - Nexus 5 Q&A, Help & Troubleshooting

I just switched over from att to sprint and got a sprint sim card activated for the phone, I can use lte data text and receive calls, but every time I try and make calls it disconnects and starts searching for network.
Anybody know how to fix this?
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Did you check your APNs?

It doesn't give that option in the settings
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Try changing the preferred network type.

Yeah I've tried that, it's weird because the data will work perfect fast 4g, and I can get calls send texts etc.
But the moment I try calling it disconnects and starts searching for service
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Dial*#*#4636#*#*. Then make sure under phone is set to LTE/CDMA auto prl.

It was at to LTE cdma
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I'm assuming that you have tried the prl and profile updates. In the test mode (4636) switch to lte/gsm/cdma and then back to lte/cdma. Choose global instead of lte for the preferred network type.

Which radio? It might be a CSFB issue. You might try the .17.
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I tried switching to GSM and then back to cdma didn't work, I have update the prl and didn't Work
Any other suggestions?
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Related

[Q] Mobile Network Help? Urgent!

All of a sudden my 3g network quit working! For some reason, I'm also unable to receive sms messages, though I AM able to make calls. The up arrow on the 3G indicator flashes constantly, obviously indicating I'm trying to access data, which I am, but the down arrow stays inactive except for a few random flashes (just once and then a few minutes of nothing again). I've tried toggling airplane mode, turning mobile network on/off, rebooting the phone and I even went as far as resetting, all to no avail. This is my home where I have NEVER had any troubles with 3g. Occasionally, the phone does recieve data for long enough to load a page or anything else but the majority is just getting network errors and failures to load. If anyone can help, it would be greatly appreciated.
Are you rooted? If so what ROM are u running?
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Also, just to be sure, what done are you using and who is your provider?
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No, I'm not, sorry for not stating that. It's an HTC Wildfire (CDMA) running on a small network here in NC (Carolina West Wireless).
And your provider?
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Are you Sprint,Verizon..
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Sorry Slag, the name of the Provider is Carolina West Wireless. Anyway, here's my up/down stats since last reboot: pppsent: 1315 pkts ppprecieved: 519 pkts
Check your apn settings and make sure they match your service providers settings.
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Ok. Honestly,you need to be rooted.LOL. Seriously,it sounds like a network error. I would call customer service,and ask for technical support. If you are with Sprint,ask for technical support. They should be able to walk you through it. Do any of your friends have same phone and network? Check with them,and see if they are having the same issues. You stated that you did a factory data reset,can't remember if that requires reboot. Sure it does,though.Also, try doing a battery pull.
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tessor99 said:
Check your apn settings and make sure they match your service providers settings.
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Good advice. Have you installed any apps from market,recently
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Slagdude76 said:
Good advice. Have you installed any apps from market,recently
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Not since the factory reset. Anyway, to be honest I cant find apn settings anywhere. From what I understand it should be settings>wireless & networks>mobile networks> But "Access Point Names" is missing.

Connect to 3G Only?

Is there a way to manually set to 3G only even with a 4G signal available?
There is an app in the market called phone info that will allow you to do this just set it to cdma(auto)
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Why use an app? I can set this in the Phone Settings menu!
Not in an hd maxx you can't
And dialing *#*#4636#*#* ? This opens it on all Android normally.
Yes that works but it's a lot easier to do in settings if it were only there! I assume you have the non-HD model?
Yes that is correct, I use the menu but my 4G battery is surprising
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[Q] APN settings for Simple Mobile

Tried searching and could not find any settings that worked for me. On my N4 I used what is on the simple mobile site and I had internet but no mms. Now I cant even seem to get the internet to work. I have tried different settings I found online but none seem to work for my N5. Any help would be greatly appreciated. Thank you
Confirmed working on simple mobile.
Make sure you select simple mobile network from available network.
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I mean network operators, not available networks.
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Quick update. Switched to 3g and data is faster. May just be my area.
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shintoroi said:
Confirmed working on simple mobile.
Make sure you select simple mobile network from available network.
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Click to collapse
can confirm this works mms and data
Yes it does. Using data right now to respond.
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Data issues.

So this started today... When i lose 4g or make a call my signal stays at H+ until reboot which makes 4g come back. I'm on straight talk and have the proper APN settings as this just started.
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I'm on sprint and my phone doesn't connect to 4g on its own. Instead of rebooting just cycle airplane mode.
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musclehead84 said:
I'm on sprint and my phone doesn't connect to 4g on its own. Instead of rebooting just cycle airplane mode.
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ZachW_TP_CM said:
So this started today... When i lose 4g or make a call my signal stays at H+ until reboot which makes 4g come back. I'm on straight talk and have the proper APN settings as this just started.
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I only had this happen once on my Nexus 5 on AT&T and I did as mentioned and toggled Airplane mode. Other than that one time, my phone always auto-reconnects.

Nexus 5 3G connection hangs

Hello, sometimes I have this problem that I randomly can't use 3G data. The 3G icon is still grey (if there's no data its brown), but nothing that requires internet works. Also, the two small arrows near the 3G icon show me that no download is taking place (no down pointing arrow) and only upload arrow is active. Does anyone else have/had this kind of problem?
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rooted? undervolted?
All stock.
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Anyone?
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I do also have this problem and on top of that my texts do not send when my 3g fails. Also I canmot find a solution :/
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Network?
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MrObvious said:
Network?
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If that was directed at me then 3.
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Same problem here
It could be the APN? Does LTE or Edge work?
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It happens randomly, I am not willing to test the crawling EDGE and I don't have LTE either. I'll add that my previous phone didn't have this issue.
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I had a nexus 4 that cut out and bars went at my mates, a 3 blackspot. My Nexus 5 shows bars but looses data and sometimes says I need to insert a working sim and reboot. None of this happens at home. It's like the phone has a breakdown with a weak signal!
Sent by mobile telephone.
MrObvious said:
It could be the APN? Does LTE or Edge work?
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Lte works fine for me I visited london recently and lte didnt cut out once, only happens on 3G and im never in a area with edge coverage to know what happens when I use that
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Same thing is happen to me
D820, all stock in Chile
I have this exact problem with mine too. on 3 and stock phone
never had a acceptable answer for it really. i have just taken to putting it in flight mode and back out again and it always works.
I have the same issue? Anyone knows how to solve it?

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