Since doing the PRI/PRL update I have been unable to Roam. I contacted the EVO support people at sprint and they were able to reset the phone profile on their network. 5min phone call and removal and reinstall battery and confirmed fixed.
It took talking to several tech support reps and customer service people but the issue was finally able to be resolved at Sprint in the EVO tech support department.
Direct phone number 866-639-9565
Hope this helps to all having issues
James
You know, I called my dad in NJ this past weekend and had an issue where I was asked for a credit card to authorize on Verizon while walking past Macy's on 34th street. I was just about to post a message about this.
Thanks for the update.
I called the same number. They told me to go into a sprint store for a PRI update. I'm currently on 1.34, have tried countless times and can't get 1.40 yet.
idk that sprint stores can update PRI, not without resetting and updating your whole phone, and farking your root access up <not that its a huge deal with 2.2 root now>
I asked the tech i talked to the same question. She said they would not have to do a hard reset. She said they had a device to transfer it over. I guess ill call a few more times and try my luck with a few other people.
On the phone with the Tech guy now. I think he is scratching his head. He doesn't get it. When I roam I can't make a call. This has been an issue for me from DAY 1!!! Rooted or not.
Tell them that they need to check your server side profile and reset it. There is no hard reset required. It was a quick 5min fix. Seems like you just have to get the right tech..
James
^ I have the same issue, but it began when I started flashing king's kernels and the Ava Froyo ROM. Now I cant make or receive roaming calls at all.
cj10488 said:
Tell them that they need to check your server side profile and reset it. There is no hard reset required. It was a quick 5min fix. Seems like you just have to get the right tech..
James
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Click to collapse
That usually works, but like others have noticed, it depends on the tech you get.
I've had the problem a couple times, and it is NOT tied to any particular ROM/Kernal, just coincidence.
I've had the best luck asking for a higher level tech support right off. Sometimes they're nice and just go with it, and sometimes they insist that they can help, even when they can't.
Either way, the server profile reset is what is needed. The problem is on their end, not ours.
Had the same problem. Called tech support and they took my phone off the network and put it back on, on their side and that fixed mine 10 minutes
Sent from my PC36100 using XDA App
Not only did they fix the problem with the roaming I now have my PRI updated!!! What the tech guy did was assign me a new MSID and the I did a reset on the phone and BAM, PRI is now at 1.40. Also as a side note... I no longer get the voice mail icon running CM6. I did a nand backup of my CM6, before calling Sprint. Loaded Fresh 3.2 (I'm a donor). Told the guy what problems I was having with roaming. He scratch his head for a while and said let's try a new MSID. All went perfect after I booted. Had the PRI update so I nand restored my CM6 and all is good.
Sent from my PC36100 using XDA App
Tried to resolve this this morning and was told there is no guarantee that I'll be able to get calls or data while I'm roaming and to pound sand. Need a different tech I guess?
Sent from my PC36100 using XDA App
I was told the same thing. Don't indicate to the tech that the error has to do w roaming, just say 'I keep getting this error wtf sprint'. They'll refresh the server profile and push it to your phone, that will fix the authentication error. Tech being lazy.
Sent from my PC36100 using XDA App
My wife and I were having the same issues including not being able to make calls or send txts while roaming. I had exhausted all other options so I decided to call sprint. The rep tried to tell me it was a tower outage and also that they don't support other towers. I was persistent and of course it worked! Just stand your ground. If you are on xda then you should have the answers to your problems at your fingers where the reps have no clue.
Swyped from my HTC Evo using XDA app.
Well, I'm still on the phone with Sprint, but the first rep had me walk through a number of steps that didn't fix the problem (duh), the second rep talked with me, then her supervisor, and was told that Sprint can't roam on Verizon's network! WTF, over?
EDIT
Spoke with the supervisor and was told unequivocally that Sprint phones will not now nor ever roam on Verizon. She offered to create me a CTMS ticket but told me it would be rejected out of hand, but that it'd give me the chance to speak with someone who is smarter than me (essentially - lol). I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
phobos512 said:
Well, I'm still on the phone with Sprint, but the first rep had me walk through a number of steps that didn't fix the problem (duh), the second rep talked with me, then her supervisor, and was told that Sprint can't roam on Verizon's network! WTF, over?
EDIT
Spoke with the supervisor and was told unequivocally that Sprint phones will not now nor ever roam on Verizon. She offered to create me a CTMS ticket but told me it would be rejected out of hand, but that it'd give me the chance to speak with someone who is smarter than me (essentially - lol). I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
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Click to collapse
Bull sh*t. It's a well-known fact that Sprint and Verizon have a mutual roaming agreement, just like AT&T and the other GSM carriers in the world do. If they didn't, their coverage maps would look more like tiny crumbs spread over the continental US, and that's it.
Possible progress. I spoke with the CTMS support person and she had me on the phone for a while - they're going to "reprogram" my phone, this evening (since at my office my signal is squidgy). I'll report back...
phobos512 said:
I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
Click to expand...
Click to collapse
First you have to convince them some basic rules of the universe http://www.youtube.com/watch?v=Bt1w4iRNWLA
I just called in and the lady who picked up immediately issued a new MSID. I wont know until tomorrow if it repaired this issue on my phone because Im not currently roaming.
PRI didn't get updated. boo
Read this thread after I called sprint. Had the same issue with roaming and getting asked for a CC if I tried to make a call while roaming, and I am still on the old PRI. Data keeps going to 1x as well, we got 4g last week and it fixed most of the issues of getting slow speeds or no data, but today my phone has decided it just wont connect to 4g, tried many restarts, only got to work for a few minutes. So decided to call sprint today, honestly thought since it was reception related and mainly at my house that they would just send an airvave(sp?), but they did the reprogram phone, but it was with the same MSID, when i hit commit changes it said nothing had changed and did not restart, so he said just turn off the phone and i will let you know when to turn it back on. When it turned back on it just stayed on device configuration for more than 15mins. So he said it was a problem with the phone so actually just sent me a new (refurb) phone to fix the issue. Now that I see the root method for 2.2 hopefully this problem will not return since i should have the new pri out of the box.
I have attempted several new sim cards and spent hours dealing with Verizon only to find no solution. This entire situation is a mess and really hope there is still hope for the phone.
The phone was dropped and lost. An insurance claim was made. Phone was found and fixed. I checked, ESN is good and is not locked on Verizon's end.
The phone was taken to Verizon (without me present), they tried to update the phone. In the process they realized it was rooted and were so kind as to uninstall the root. They soft bricked the phone. I fixed it. Factory reset the phone. Attempted to activate the phone with no success.
I am able to send and receive texts. I am able to use data. The phone goes through and reports active on Verizon's end. However, no matter what I cannot send or receive phone calls.
I have searched everywhere and am at a total loss. Please help!!
Any ideas? Please help!!
Im a noob but i had this problem in my droid 1 something was deleted tru TB so wat i did is the power button-volune down* factory reset also ..do u mean IMEI? From my understanding that gets block wen u report a fone lost or stolen ..lil surprise that Verizon employee saw that ur were rooted and help unroot ..but hey could be jst good customer services..hope u get it fix i been tru this before
So I messed up big time and lost my IMEI and my ERI and never made a backup cause I always (stupidly) thought that if anything ever went south I could just odin a stock rom. Well I was wrong. I used odin to go from the cm10.2 nightly I was using to the stock verizon unrooted rom and I still had nothing. I have tried factory resetting and nothing. I stumbled across this guide and with It was able to restore my IMEI but not my ERI. After this I tried to reprovision the phone but that failed to fix my ERI problem. In my search I kept stummbling across topics that mentioned and linked to a thread with a download and instructions to use a samsung repair program that had a check box for fixing the ERI but all links to that topic and others like it say it was removed (something illegal/against XDA ToS?)
Does anyone know of another way to get my ERI back? I would just turn the use roaming on but I frequently travel to places where verizon is spotty and I would risk pulling real roaming data.
Any help or even a link to something else would be greatly appreciated.
Well, don't worry about incurring any additional charges -- while it says you are roaming, you are still connected to Verizon, and will not incur any roaming charges that you would not otherwise incur. I know this from personal experience, as my phone has had this same issue since December, and I have yet to have any issues on my bill. It is, however, annoying as hell, and I would love to be able to fix it, but as you said, it seems as though the only tools available to do this have been taken down due to a breach in the ToS (I am guessing that spoofing IMEI/ERI could allow people to commit fraud or other nefarious activities). It is a shame that tinkering is punished as it is, but I think that we might just be stuck dealing with this. If anyone has any other input, however, I would love to hear it.
thisnamestoolong said:
Well, don't worry about incurring any additional charges.
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Click to collapse
If I was to go someplace without verizon service though wouldn't I automatically start using roaming data?
I just followed a guide that someone claimed to have fixed the problem by following this guide and then reprovsioning the phone after (*#22745927 to get to an 'enable/disable hidden menu' screen then *2767*3855# to reprovision)
If anyone can help in anyway at all it would be amazing. I have another year before I get to renew my contract and get a new phone.
tylerkrupa said:
So I messed up big time and lost my IMEI and my ERI and never made a backup cause I always (stupidly) thought that if anything ever went south I could just odin a stock rom. Well I was wrong. I used odin to go from the cm10.2 nightly I was using to the stock verizon unrooted rom and I still had nothing. I have tried factory resetting and nothing. I stumbled across this guide and with It was able to restore my IMEI but not my ERI. After this I tried to reprovision the phone but that failed to fix my ERI problem. In my search I kept stummbling across topics that mentioned and linked to a thread with a download and instructions to use a samsung repair program that had a check box for fixing the ERI but all links to that topic and others like it say it was removed (something illegal/against XDA ToS?)
Does anyone know of another way to get my ERI back? I would just turn the use roaming on but I frequently travel to places where verizon is spotty and I would risk pulling real roaming data.
Any help or even a link to something else would be greatly appreciated.
Click to expand...
Click to collapse
ODIN G1
when it boots up go to dialer *2767*3855#
when it boots back up you should be good
download casual root r630 and run that..
Question about Selectel Flash. Selectel Sims etc. I apologize up front if this is the wrong section for this thread. I posted as a reply in the General Section Thread about MVNO's but I believe that thread is dead or closed. If this breaks any rules of XDA please let me know and delete this thread. If is is forbidden I apologize up front. And I know this is a TLDR post, but please if you know anything about these matters, please read this post if you might be able to help. And if you just need some info about someone's experience trying to get cheap android phone service keep reading. Maybe you'll learn something from me.
I let a local selectel "dealer" flash my phone to Selectel a while back in Jan sometime. About a month or so later he had to re-flash the phone. Because I couldn't make calls at all. He said this was because the guy working for him did the flash incorrectly and so he fixed it. After reading up on Flashing a bit but still not knowing enough about it, I decided to start using a partition backup tool from the store to backup a slew of partitions including EFS, and all the Modem* partitions. I backed up a bunch of others as well, just not data, system, or cache. He left the VZW sim in.
Now since then, I've flashed a number of roms. And sometimes I'd have an issue where my number and other info in status would be gone. At this point I restore EFS, usually just this one partition and everything would be back to normal. Selectel Number and everything else would work. Now I'm having this issue again but my info is in there. This time, I can't make or receive calls or texts in my home "roaming on a regional tower" area. This always worked fine before. Now at home it says Voice out of service / Data in service. This is at home. When I drive 20 minutes up the road to some different but still not verizon towers I believe, I can make and receive calls just fine. Also in the guys shop using his extender, I can make and receive calls fine. He gave me a T-mobile sim, for what I don't know, but this didn't fix anything. Now he's expecting to receive his selectel SIMS and says that might fix my issue. If not I'll have to do another flash. I can't afford to pay for another flash, being laid off work and unemployed I can barely afford the 15 dollar plan for selectel.
Anyway, I'm wondering if anyone else has came across this issue, and if so do I need to reflash? Is there a way I can fix it myself? I have downloaded a bunch of tools for windows mostly (I use linux mainly, but dual boot into windows for AutoCAD and other things that just don't work well in Linux). I've seen a ton of flashing tools online as well many of which seem to do the job automagically almost. Any suggestions? I was thinking PRL.. Of course, but after reading the first few posts of this thread, i saw the don't try to OTA program information. One guy at the store actually recommended doing that but I didn't. he said *22891 to update roaming which I think is the PRL.
Any Help will be appreciated as always. If anyone here can fix it remotely cheap, let me know. Also, he's blaming my Kitkat rom. I've used this KitKat and others in the past with no Issue at all. But for ****s and giggles, I restored a TW 4.3, the latest Alliance Rom, to no avail. it does the exact same thing. I can use the phone in town or near an extender but not anywhere that I might roam.
Thanks a bunch.
griz
Update since my original post:
I've talked to both selectel and the local selectel dealer, the dealer said his selectel sims are in but won't be ready for a few more days. I'm guessing but don't know for sure, that this could fix my isssues. I doubt it.
I restored a nandroid of a stock based rom (alliance), to try to update the PRL over the air a while back while I was in an area where I knew there would be Verizon towers. It wouldn't update because I didn't have a sim inserted. The dealer took my Verizon SIM and gave me a t-mo sim which didn't help anything at all. I stopped by there Sat 05-23-15 and he gave me a verizon sim to see if it would update using his network extender. I do know he does activation over the extender because I've been there when he's done this. He activated a dumb phone in this manner. I'm very frustrated at this because I need a permanent number to use for job contacts and my home based business doing freelance IT work. I'm not 100& sure the PRL is the issue but it seems that way because I can make calls and receive texts as soon as I get near a VZW tower or extender. At home however where there's only a regional carrier called Appalachian Wireless, it just roams, and says Voice out of service / Data in Service. And as soon as I get away from a Verizon Tower the phone will say this in About Phone / Status.
All my original data should be there because everything show's up correctly in About Phone, My IMEI, MEID, MIN, and Number are correct. He did have to flash the phone to get it to have 3g, so the MEID that shows up isn't for an S3. My IMEI is the one that came with the phone. I asked him and selectel about the legality of flashing the phone and having a donar MEID number or whatever and both said that's fine. They acted like it was completely legal, I'm not so sure. But again, both Selectel and the Dealer told me it was Okay to do that.
I've found some software on here that I can use to update my PRL with a downloaded one but I didn't know what SPC to put in for Selectel I know that with VZW it's all zeros's. Selectel customer service couldn't tell me this and told me to ask the dealer, I did and he said I could use all zero's as well.
I'm wondering if anyone has any suggestions at all, and if you think that once I get a Selectel SIM if it will work. The local dealer told me after I asked, that it would contain all my information, like those numbers I mentioned before and that it could fix it, but of course he says I've messed it up by flashing my phone. The thing is. I have lost all my info after flashing a rom in the past. However, I use a partition tool to backup EFS and other partitions and when I restore the EFS, (from when it was working and roaming), everything worked fine. Also, I know that I've used the rom he questioned in the past with success. I've tried Nameless, Slimroms, Liquid, and a few Lollipop roms with success as long as I restore the aforementioned data when necessary. Doing nvrestore (I had already done nvbackup long ago), doesn't help,. in fact it wipes everything out and I have to manually restore the EFS partition.
I understand that the PRL isn't the answer to everything but it's the only thing I can think of that would affect roaming. I have read that you shouldn't do any kind of OTA activation using *22890 *228 and so on but that I can use *22891 according to both Selectel and the dealer. The dealer wants to reflash the phone for 35 dollars which I can't afford at the moment. I can barely scrape up the 15 dollars for the cheap selectel plan.
On antoher note: I tried using an X2 with tracfone which worked great but wouldn't roam either. Kinda like what i'm experiencing right now. After calling Tracfone, I was told that none of the BYOP Android phones would roam. And one of their reps said their android phones like the Moto E wouldn't roam on non vzw towers either, because before I had my sgs3 flashed to seletel, I was going to get a Moto E Tracfone from Ebay with 2000 minutes and a year of service for 89.99 when they first came out. I didn't want to spend the money on it if it wouldn't roam. Does anyone know if this is in fact true, I can't see tracfone selling android's that won't roam. But I suppose they do. I was then told when I got a partial refund from Tracfone that only their Dumb phones would roam on non-vzw towers but again, this doesn't make good business sense nor does it make asnse at all. I've found a decent Net10 android at a dollar store (Moto E) I believe, for 79 on sale, but again, if it won't roam then it's worthless to me. Any Experience with this? I've searched and searched the internet for information on this subject to no avail. Especially the "Voice out of Service / Data in Service" message in Status.
Again, if I'm not in the correct section please let me know. Finally, I'm very sorry I'm so long winded. but those that know me know I'm long winded in every post I put up here. Sorry about that. I know I know TLDR, but I hope someone reads this and knows a thing or two about this.
Thanks once more.
griz