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Hello community, my asus tf101 only turns on if it is plugged it to charger, be it PC or wall.
I have read many threads regarding the problems with the power button but i really don't think that is my case. Because if it is ON, a normal touch of the button puts it to sleep, and a normal touch puts it back on. But if i keep it pressed and turn it off, it will not turn on unless i connect it.
If i connect it, the tablet automatically turns on, and if i turn it off and leave it connected, i have no problems to turn it back on.
I have booted into cwm recovery and did the Key Test, and every key works normal, pressing vol+ or vol-, pwr, will print the key that was pressed.
I have cleared the battery stats, cache, dalvik, i did a complete reset, but its not working.
It only turns on if it is connected, i have tried vol- and pwr, also keeping pwr for 20 sec, 15 sec, 30 sec, 1 min, etc and nothing.
Is anyone else is having this same problem?
Any solutions?
Thank you
That is weird. Sometimes I find the power button on mine a bit wonky. But, usually to cold start it, I press and hold the power button for about 2 seconds and it comes right on.
Sorry, I have no suggestion.
Currently having this problem. Manually turned it off to enter CWM manually, and i can't boot to anything, no matter how long i hold the button. Just black. I don't have my cable here to see if it will boot. Guess I'll have to wait til morning.
How long are you holding for? Sometimes...i have to press for 10 seconds or more.
SiNJiN76 said:
How long are you holding for? Sometimes...i have to press for 10 seconds or more.
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I have tried with 5 sec, 10 sec, 15 sec, 20 sec, 30 sec, and then like more than 1 minute and nothing man :S
The button works great if it is on, and it works great at CWM, i really don't think that its the pwr button fault, but have tried the solutions for the deep sleep, even the boot with vol- and pwr , nothing man
So if its plugged in and on, and you unplug it, does it turn off?
Cloudsnightmare said:
So if its plugged in and on, and you unplug it, does it turn off?
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No, it continues using the battery.
And the battery discharges normally. It just does not turn on if unplugged ;$
Sent from my E15i using Tapatalk
rdoggsv said:
No, it continues using the battery.
And the battery discharges normally. It just does not turn on if unplugged ;$
Sent from my E15i using Tapatalk
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Click to collapse
Exact same here . What the heck Asus?
Sent from my Galaxy Nexus using xda premium
artvandelay440 said:
Exact same here . What the heck Asus?
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Same here. I had RMA with ASUS about this problem. ASUS Service Center has damaged my tablet and I had another RMA to repair and now...I have same issue again. I has updated my service ticket and now I waiting ASUS reply.
ddv2005 said:
Same here. I had RMA with ASUS about this problem. ASUS Service Center has damaged my tablet and I had another RMA to repair and now...I have same issue again. I has updated my service ticket and now I waiting ASUS reply.
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Click to collapse
Please report back how it went for you, i'm considering doing the RMA, but not sure since many people reports that when ASUS fixes something either it goes worst or it fails again in a very short time
rdoggsv said:
Please report back how it went for you, i'm considering doing the RMA, but not sure since many people reports that when ASUS fixes something either it goes worst or it fails again in a very short time
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Click to collapse
Sure. Two day ago I send it to California Service Center. Usually it serviced in TX but tablet was broken in TX service center and I don't want to send it again same service center.
I'm having a very similar problem, but if I unplug the tab while it's on, it turns off now. It won't turn back on unless plugged in to a computer or the outlet.
Same here
My friend's Transformer will no longer boot up unless the dock or power adapter is connected after installing a custom ROM. He had the same issue when he had 1st bought a Transformer (all stock) and had got it replaced. This replacement unit was functioning fine (everything stock, no root) until I installed CWM/ICS etc. any bright ideas?
Btw, since this is the second time that this issue is happening to my friend, I'm wondering how a google search for the issue brings up almost zero direct results? Must be because of the dozens of no boots at all issues...
rdoggsv said:
Please report back how it went for you, i'm considering doing the RMA, but not sure since many people reports that when ASUS fixes something either it goes worst or it fails again in a very short time
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Click to collapse
Send it to California at 3/2/2012 but today I got an email:
We will process your Transformer SN: BXXXXXX Model TF101 under new Rma No=USGXXXXXX by re-shipping it to our correct repair center in Texas.
We received this unit under original RMA # USAXXXXX which was sent to our wrong repair center in Fremont California.
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Click to collapse
I called to ASUS and spoke with supervisor. He told that replacement not available now and ASUS will resend it to TX for "repair". OK. I just file complaint to BBB and Attorney General but I found that ...BBB has ALERT on ASUS:
We have identified a pattern of complaints concerning customer service and service issues. Complaints processed by the BBB claim that 1) products sent to the company for repairs are still not working properly when returned to the consumer.
2) Customers calling the company are asked to call back or told they will receive a call back and in many cases don't.
BBB asked the company to respond to the pattern but has received no reply to our request.
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Click to collapse
This means that ASUS did not care at all. BBB has 674 complaints on ASUS service.
Dmitry
Hi,
I got replacement week ago and IT HAVE SAME PROBLEM (some times it wont wake up)!!! More that, I can't use wifi with WZR-HP-G450H router(every several seconds connection is freezing). I CAN'T USE MY TABLE AT ALL!!!
At the day before replacement was sent from ASUS I called to ASUS Customer service and representative rep told me that my replacement is testing for WIFI problems. I guess that this tablet was returned by another customer with WIFI problems and ASUS did some tests (and not found WIFI problems) before send it to me. My old TF101 worked fine with same router.
Now I am planning to make 2 videos with problems and post it every where and the I want to sue ASUS to return my money.
Dmitry
Same intermittent problem here too, usually it's fine but sometimes no charger = no boot.
Hello,
just for the record, I have an Asus Transformer with is showing the same issue.
It's stock and updated to the last FOTA release. Never rooted and never installed a custom ROM.
The power button works correctly when the tablet is on.
(P.S.: I haven't wiped since the HC -> ICS upgrade.)
Same problem:
Always turns on when in dock.
Always turns on when plugged in to charger.
Never turns on when out of dock with no external power.
Always keeps running when powered on and then removed from power source (including sleep and wake up).
I sent a request to ASUS support. The first response was to take it to a repair facility. I told them that's not going to happen since this is obviously not a hardware problem and I didn't want my tablet gone for 2+ weeks. The next response was to reinstall the OS. I'm still thinking about that one (maybe to Honeycomb?).
This happened near the time of one of the revisions to ICS (it worked fine with the initial ICS). We just got another firmware revision a few days ago, but that did nothing to end this problem.
I would be very interested to see if anybody determines what the problem is. I've tried removing apps that seem like they might have something to do with it, but no luck.
Good luck to everybody.
I'm having the same problem as of this morning.
Power button turns the screen on and off with no problem during normal use. It also works just fine to shut down the tablet, but I can only turn it back on by plugging it in.
I don't know if it's related, but I had just done 3x Factory resets to clear out any wifi settings as I've been struggling to connect it to the school's wifi. I think that problem is the school though.
Hopefully Asus will put out a fix soon. I tried calling their Tech Support, but they just want to repair it... again. (Had it in twice because it wouldn't charge, but would transfer files across USB).
Has anybody tried to downgrade to either the initial version of ICS (as I remember there was no power-on problem with that) or to Honeycomb?
I'm starting to research the procedure to do that, but would rather not be the pioneer.
I'm getting fed up with this Transformer. It's been 3 days now since it went into the ultimate sleep of death and won't boot up for the life of it. Nothing. I've tried everything and no matter what it won't show any sign of life.
I've tried all possible combinations:
power for 40 seconds (even minutes at a time) = nothing
power + volume up = nothing
power + volume down = nothing
plugged into keyboard dock and above combinations = nothing
plugged into PC and above combinations = nothing
inserting and removing microSD and all of the above combinations = nothing
UGH.
What else can I do???
(Rooted w/stock ICS).
Drain your battery, give it a trickle charge for 10 mins, unplug it, hold power for 15 seconds plugging in as you do that.
If that doesn't work, purchase a cardboard box and some packing foam and RMA that guy Dx
great, this just happened to me. how do i discharge the battery if i can't get it to start?
does anyone else know if/how this can be fixed before i try an RMA?
any sod's ive had ive just held down the power button and made sure its definately off,
then plugged it into the mains powered charger and held the power button down until its came on. Usually pretty instant power on and reboot.
It's been about a month now and the damn thing still won't boot up. Not showing any signs of life and I'm 2 months over my 1 year warranty. Ugh...
Gonna see if Asus has any sort of support, or if this will be my last Asus product ever.
ThaiM said:
It's been about a month now and the damn thing still won't boot up. Not showing any signs of life and I'm 2 months over my 1 year warranty. Ugh...
Gonna see if Asus has any sort of support, or if this will be my last Asus product ever.
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Click to collapse
First, if your TF is stuck in boot you will not know since screen is dead. Youv should first hold power button for more than a minute to make it completely shut down. Then hold powerbutton to wake it up.
But after month, if it was struck in boot your battery is probably drained. Did you try an overnight charge while you sleep?
Btw, you did notsay how you got fried? What we're you doing?
My sympathies. I know that ugly feeling when your tab refuses to boot.
chappatti said:
First, if your TF is stuck in boot you will not know since screen is dead. Youv should first hold power button for more than a minute to make it completely shut down. Then hold powerbutton to wake it up.
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Click to collapse
I've held it down for 5 minutes at a time. Nothing.
chappatti said:
But after month, if it was struck in boot your battery is probably drained. Did you try an overnight charge while you sleep?
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Click to collapse
Trust me I've tried EVERYTHING. Charged it fully. Charged it fully for days. Charged for days on and off the dock. And drained for days on and off the dock.
chappatti said:
Btw, you did notsay how you got fried? What we're you doing?
My sympathies. I know that ugly feeling when your tab refuses to boot.
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Click to collapse
I was watching YouTube on it when it automatically shut down on me and have failed to show any signs of life since. Nothing happens at all when I connect to my PC. Absolutely nothing.
ThaiM said:
I've held it down for 5 minutes at a time. Nothing.
Trust me I've tried EVERYTHING. Charged it fully. Charged it fully for days. Charged for days on and off the dock. And drained for days on and off the dock.
I was watching YouTube on it when it automatically shut down on me and have failed to show any signs of life since. Nothing happens at all when I connect to my PC. Absolutely nothing.
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Click to collapse
That post says it all. Well it is an RMA. It is possible it is a bad battery.
But ASUS is very good about Rma since I have done two RMAs and they were very easy. It just takes time, like 2 weeks. Dont worry about custom Rom, since they blindly wipe everything.
Good luck!
HAve you tried a hdmi cable to see if it's actually working but with a dead screen?
Thing O Doom said:
HAve you tried a hdmi cable to see if it's actually working but with a dead screen?
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Click to collapse
Tried that. Still nothing.
I RMA'd it today. Here's hoping they'll take care of it even though I'm 2 months over warranty.
Otherwise I give up the Asus brand altogether.
Looking at the Prime forums, many people having issues too. I also have (2) 25.5" Asus PC Monitors and one of them crapped out on me - also about 2 months over warranty. I'm beginning to associate Asus with Acer in terms of quality.
ThaiM said:
Tried that. Still nothing.
I RMA'd it today. Here's hoping they'll take care of it even though I'm 2 months over warranty.
Otherwise I give up the Asus brand altogether.
Looking at the Prime forums, many people having issues too. I also have (2) 25.5" Asus PC Monitors and one of them crapped out on me - also about 2 months over warranty. I'm beginning to associate Asus with Acer in terms of quality.
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Click to collapse
Acer, yes, but Asus?
Sorry to hear of ur headches! Two months out of warranty........would like to hear your feedback
Asus e.mailed me last night. It would appear that I somehow managed to get water damage and the screen and motherboard needs to be replaced. They want $511 to fix it. Considering that's more than the tablet is worth, I'm SOL.
No idea how it could've gotten water damage, but they did send pics to prove it. Ugh.
Im having the same issue.
Was just going about my buisness using my tab as normal and all the sudden it went black. That was a couple days ago....have tried everthing and yet still nothing. Sorry to hear anyone else has to deal with this...it really sucks!
It might be completely unrelated but i had a problem where my tf101 looked completely dead but it was stuck in apx mode although this was after a failed nvflash attempt. If it can be detected by apx mode on the pc simple reflash might be the answer
Hello!
I just received my Infinity and started working on it, since there was a new Firmware available I downloaded and installed it.
When done it said "shutting down" and turned the Infinity off.
And this is were the trouble began .. since the last few hours I am trying to get it to work again but nothing seems to work.
Pressing the reset button with a paperclick won't work.
Volume down + Power only lets the Tablet vibrate after 10-12 seconds
Pressing power for 20 seconds (ASUS suggested this..) does the same thing.
with/without A/C Charger or docking station same thing, I get absolutely nothing on the screen.
When plugging it in via USB I get the APX mode.
Is there anything I can do at all? I don't want to send it back of course and thought APX Mode will maybe help me install and / fix something "blind" since I think the issue might be related to the Firmware upgrade..
Thanks in advance
Read this thread [How-To] All-In-One Guide For Asus Infinity (TF700) [24/09/2012] if you haven't already and you should be able to fix it.
Cheers Q
Quozl said:
Read this thread [How-To] All-In-One Guide For Asus Infinity (TF700) [24/09/2012] if you haven't already and you should be able to fix it.
Cheers Q
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Click to collapse
I did try the button combinations, and for NVFlash it says: THIS REQUIRES A NON-BRICKED AND UNLOCKED DEVICE. IT WON'T WORK ON ALREADY BRICKED DEVICES
Well.. I think mine already could be bricked, and I can't unlock it by installing the apk
If pressing Volume Down +Power only give you a black screen and not even the Asus logo it means you are bricked (could also be a hw failure, who knows) ... APX mode is useless for your device. So if u can't manage to boot into recovery or in fastboot mode i would recommend you to start the RMA process.
Pretoriano80 said:
If pressing Volume Down +Power only give you a black screen and not even the Asus logo it means you are bricked (could also be a hw failure, who knows) ... APX mode is useless for your device. So if u can't manage to boot into recovery or in fastboot mode i would recommend you to start the RMA process.
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Nope nothing, doesn't matter if I press up/down + power for how long all I get is a 1 second vibrate after 10-12 seconds, with or without the Volume keys.
Pad is charged, same with A/C, when I try without the LED next to the power doesn't even turn on
Pressing the reset with a paperclip won't work either as stated so I guess it really is a brick...
How can a official Firmware Upgrade brick a device? I'm not new to Android and already own 3 HTC's all rooted and stuff but I never came across something like this ..
A few Things you can still try to recover the Infinty
Dude, that absolutely SUCKS! I would be so disappointed / angry if I were in your position, especially having the tablet for a short time. It DOES sound like a hardware failure (video seems out, but it's almost as if the tablet is running dark, and you just have no video. Can you return it to the retailer you bought it from? That would be 1000% better than an RMA, which is another thing that Asus does extremely poorly (They use a 3rd Part servive out of Grapevine Texas, and in MOST cases it is a nightmare. I don't understand why you can't bring/send it back to the point of purchase. You are not requesting arefund, just exchange for defective tblet.
As a last resort, do this: RUN THE BATTERY FULLY DOWN. Do not put the charge on, and keep checking if the tablet is powered on (touch the power button quickly, like you are taking it out of sleep mode. This could take the better part of a full day/night, but if you run it until the battery fully discharges, I remember a Prime user that this saved the day. It certainly is worth the effort, considering the alternatives.
Once it fully runs down, plug in the charger, and it should power up / begin charging and you will know in two seconds if it worked cause that Asus Logo will be the greatest site you will have seen in some time.
Oh, and something you can try before beginning that long process: I know you have already tried most reset methods, but humor me and put a pin in the reset hole - by HDMI, but instead of just pressing it briefly, press and hold for a FULL 30 + seconds. Some swear this changes the parameters, thiugh I am doubrtfull. More significant was mention that while holding the microswitch in, there is a "draining" happening of the memory onboard. I half belive it because years ago, I had an old HP Jornada Pocket PC, and one of the recovery procedures was remove the backup battery, and wait some inutes for a drain of memory to occur. You could SEE the LCD fading, like losing contrast super slowly. When it went completely blank was whenI was instructed to re-power up.
So try the reset pinhole for 30+ seconds
failing that, try a full battery drain
failing that try to return to point of sale
failing that do a shudder RMA with Asus. (Reach out to Gary Key - his PM and Email are listed in these forums. That way at least you will have a point of contact, and he may provide you with others. Good luck I feel for ya, especially with JB almost upon us! :cyclops:
Yosaku said:
Nope nothing, doesn't matter if I press up/down + power for how long all I get is a 1 second vibrate after 10-12 seconds, with or without the Volume keys.
Pad is charged, same with A/C, when I try without the LED next to the power doesn't even turn on
Pressing the reset with a paperclip won't work either as stated so I guess it really is a brick...
How can a official Firmware Upgrade brick a device? I'm not new to Android and already own 3 HTC's all rooted and stuff but I never came across something like this ..
Click to expand...
Click to collapse
Your are not the only one, afaik other users bricked their devices just by updaing with official firmware.However i'm a bit confused about that "shutting down" message and iirc the device only does a "restart" when updating,it doesn't shutdown.
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
/edit
I wondered about the shutdown too and even waited quite some time after it went black because I thought it would boot back again, but well.. it did not
Thanks again!
Yosaku said:
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
Thanks again!
Click to expand...
Click to collapse
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
Yosaku said:
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
Thanks again!
Click to expand...
Click to collapse
I will try to find the thread - but check in the Prime threads - search for screen black, no video etc. The guy(s) that did it said that they just kept turning it on.. or touching the power switch - I know that's not too detailed. Here's the thing: a vibrate is what the tablet does NORMALLY when powering up... I think your may be running, you just can't see it. The only clues you can get are from the LED in the power button. Green means something like 95% charged. Amber means less that 14% and blinking amber (with no power supply attached means it is within the last few percent - Those are ballpark figures, you can find the full LED color descriptions with a bit of searching. Anyway it is you only indicator so, finding out waht the colors mean might help you in the discharging process.
Pretoriano80 said:
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
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Click to collapse
EDIT: JUST NOTICED you said this is from Amazon. If that's the case, you have no worries. Amazon replaces items faster/better than any other retailer. In fact Amazon will cross ship you a new one and you can return this after receiving the new one - at least that's how they did it with my TF101... two times. On the third exchange, they try to refund you and make you purchase it again, but I complained that it was not the SAME problem each time (this was on the docks) and they went ahead and sent me a 3rd one. Just go ahead and do that. You probably would be better off with a different one, but check it CAREFULLY for defects. I am convinced that these are near impossible for Asus to build without screwing up something - Screen separation (viewed from the edge), scratches, poor cutout/application of the Logo (My daughter actually bled from a cut it gave he -sharp edges) and the INFAMOUS Loose Screen, "Clicking" sound - squeeze the tablet gently all the way around. if it clicks or makes any grinding noises return it. For $500 any defect is unacceptable. Good luck!
Good idea. I also wondered about his state of charge while updating...
Pretoriano80 said:
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
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Click to collapse
Yes, it was even plugged in
SmartAs$Phone said:
I will try to find the thread - but check in the Prime threads - search for screen black, no video etc. The guy(s) that did it said that they just kept turning it on.. or touching the power switch - I know that's not too detailed. Here's the thing: a vibrate is what the tablet does NORMALLY when powering up... I think your may be running, you just can't see it. The only clues you can get are from the LED in the power button. Green means something like 95% charged. Amber means less that 14% and blinking amber (with no power supply attached means it is within the last few percent - Those are ballpark figures, you can find the full LED color descriptions with a bit of searching. Anyway it is you only indicator so, finding out waht the colors mean might help you in the discharging process.
Good idea. I also wondered about his state of charge while updating...
Click to expand...
Click to collapse
Thing is, even when it vibrates the LED is always off, only when I plug it in for charging it turns orange.
I will try the APX method Just plug it in to the PC and when the "can't find driver" message pops up it's in APX? Or do I have to install the drivers first?
Yosaku said:
Yes, it was even plugged in
Thing is, even when it vibrates the LED is always off, only when I plug it in for charging it turns orange.
I will try the APX method Just plug it in to the PC and when the "can't find driver" message pops up it's in APX? Or do I have to install the drivers first?
Click to expand...
Click to collapse
You don't need the PC at all, just put it in APX mode and let it be. The led turns on only when you plug the charger.
Edit: btw, you will know if it's in APX mode because even if the screen is off the device will get warm.
Pretoriano80 said:
You don't need the PC at all, just put it in APX mode and let it be. The led turns on only when you plug the charger.
Click to expand...
Click to collapse
Oh ok, since the only thing it does is vibrate I don't know if it is in APX Mode .. and it vibrates not after 5 seconds even when I press the volume up, but after ~10 seconds
Yosaku said:
Oh ok, since the only thing it does is vibrate I don't know if it is in APX Mode .. and it vibrates not after 5 seconds even when I press the volume up, but after ~10 seconds
Click to expand...
Click to collapse
Indeed it takes 10 seconds before it gets in APX mode.
Pretoriano80 said:
Indeed it takes 10 seconds before it gets in APX mode.
Click to expand...
Click to collapse
Ok .. I think it is in APX now ... I need to head out for a few hours anyway so wish me luck!
And thanks for your help so far
Maybe that is why they pushed the release back. Because they found it was bricking devices, lol. That sucks, tho, man. Good thing you bought it recently enough to send it back with Amazon. I wouldn't even bother with anything else and just sent it back.
Maybe....you could see what's going on if you connected it to the TV/Monitor on the HDMI port....
Soo I'm back!
It is still vibrating, so the battery is not empty yet ;(
I thought about the HDMI too but I don't have a mini-HDMI adapter.
Anyway it is Saturday and I might send it back today ... although I am usually not giving up till I fix something I guess their might be nothing else left.
Thanks so much for your support so far
SmartAs$Phone said:
if it clicks or makes any grinding noises return it. For $500 any defect is unacceptable. Good luck!
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Click to collapse
500$ ?? Wow ... I am actually thinking about getting one from the US! These things cost around 900$ with Dockingstation in Germany .. way to rip off people oO
Getting off Topic I know, just wanted to mention
Yosaku said:
Soo I'm back!
It is still vibrating, so the battery is not empty yet ;(
I thought about the HDMI too but I don't have a mini-HDMI adapter.
Anyway it is Saturday and I might send it back today ... although I am usually not giving up till I fix something I guess their might be nothing else left.
Thanks so much for your support so far
Click to expand...
Click to collapse
Ok another trick and it involves some luck. IF its on and you power it off you get a very,very short vibration (it's hard to feel it sometimes) and then you normally see a confirmation box appear in the middle of the screen asking you "Would you like to shut down?". Then you either tap Cancel or OK. Using your "minds eye" try to imagine where that box is on that black screen and tap it where you would to answer the question "OK". If you have any luck the damn thing will shut off and in ~8 seconds you'll feel a longer vibration indicating it turned off. Then DO NOT turn it on. Instead plug in the power adapter and let it power on and see if that puts your video back up.
I'm just wondering if the cable to the screen inside has popped off the main board. I know i've read about that happening but it usually occurs after a pretty good jolt to the unit.
Hi there,
I got a TF700, bought a year + 5 days ago (seriously...).
As I was playing around with it, I undocked it and plugged the charger (tablet battery was around 65%).
I installed a flashlight app (tiny flashlight), put the widget on my home screen, clicked on it, the flash turned on. I pressed the power button as I wanted the screen to be off, but the flash turned off. So I turned the tablet on again, repressed the widget... the screen just turned black, no sound, no message. And now the tablet won't turn on.
So I searched a bit and tried :
- all kind of reset (power button pressed for a looooong time, for 10sec, for 3sec) -> nothing
- paper clip on the reset hole -> nothing
- USB cable on a pc for a couple of hours -> nothing
- charger -> nothing
- Charging via dock -> nothing
I got no charging led now also. No orange, no blinking, no green, no vibration... No sign of life.
So am I good for a little call to asus? I'll have to call on monday...Merry christmas. :laugh:
Sounds like you may have a dead battery like I did. I used RMA to repair, but was inside warranty (luckily). However, I was advised try leaving the tablet alone without charging for a couple of days before plugging the charger in again. Didn't work for me but others have said it solved their issue. Good luck!
Thanks for replying, so now I know other people went through the same problem. I was also thinking of dead battery or dead motherboard.
So a dead battery implies the tablet to stop turning on (even when charger is plugged)? And does it also imply the led to stop turning on/flashing etc?
I actually sent the tablet to Asus...
If it's like mine then there was no action from plugging in. The led would flash once then nothing. No vibrate, no led, no screen.
I'm sure Asus will fix it, but I'm sorry for your cost.
---------- Post added at 05:40 PM ---------- Previous post was at 05:40 PM ----------
If it's like mine then there was no action from plugging in. The led would flash once then nothing. No vibrate, no led, no screen.
I'm sure Asus will fix it, but I'm sorry for your cost.
Gudders said:
If it's like mine then there was no action from plugging in. The led would flash once then nothing. No vibrate, no led, no screen.
I'm sure Asus will fix it, but I'm sorry for your cost.
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Hum...mine's LED wouldn't even flash after plugging it in. Anyways thanks for the "feedback", I guess this could help clueless people regarding this very problem in the future
Hey, just a quick update on the problem : actually my warranty was not over, I looked at the date I bought it, not the day it was shipped. So I sent the tablet with standard RMA. Of course it was unlocked (and also dual boot linux/Android was installed).
Well Asus repaired it for free. Seems like the MB was really dead, so I guess they couldn't see the scary Tux loading screen.
What isn't reassuring is the fact the tablet died after almost exactly a year, without an obvious reason. I really didn't use it much, only for univ, some web browsing at home. Anyway nothing that would raise the CPU/GPU temps a lot. I wasn't using OC kernels. All in all I'm glad I got a free repair. :good: But I can"t unlock now, I get the infamous "network error".
EDIT : My tab died 2 days after receiving it... Time for a new RMA...
Bought it right when it came out August 2012. Really pretty light usage over the years. Took it on a trip, came home and it just sat, mostly dead battery. I assume the battery died 100% over the two weeks that I didn't touch it. Last week I went to charge it to use and it just vibrated. I got it to stop by holding power for 10 seconds. Orange light on charging. A day later I have a green light but when I go to turn on it just vibrates. quick pulse then full vibrate until the battery dies.
I called Asus who had me try a soft reset with no luck (Thanks!). They promptly told me it would need a new mainboard and that they would be happy to look at an estimated $203 for the repair. $203 to repair what was a $500 tablet 2 years ago.
So is there any suggestions? somebody else that could repair it? Other tricks? Hard reset?
I can turn off the vibrating but then nothing.
Help.
mattlikesbikes said:
Bought it right when it came out August 2012. Really pretty light usage over the years. Took it on a trip, came home and it just sat, mostly dead battery. I assume the battery died 100% over the two weeks that I didn't touch it. Last week I went to charge it to use and it just vibrated. I got it to stop by holding power for 10 seconds. Orange light on charging. A day later I have a green light but when I go to turn on it just vibrates. quick pulse then full vibrate until the battery dies.
I called Asus who had me try a soft reset with no luck (Thanks!). They promptly told me it would need a new mainboard and that they would be happy to look at an estimated $203 for the repair. $203 to repair what was a $500 tablet 2 years ago.
So is there any suggestions? somebody else that could repair it? Other tricks? Hard reset?
I can turn off the vibrating but then nothing.
Help.
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I have seen this problem about a half dozen times in the forums. The lucky ones were able to get it back by letting the battery drain completely (let it vibrate until it runs out of juice), then trickle charge it via USB cable from a PC. Make sure the PC doesn't go to sleep since this will charge at only 2% per hour or so. Leave it to trickle charge overnight and try to boot it.
The charging indicator will NOT light up when you trickle charge.
Good luck
Well I set it to vibrate itself to oblivion this morning. Hopefully tonight it will be dead and I can start the trickle charge.
While the light might not come on, is there a way to tell it is charging? In the current state nothing shows up on my W8 laptop to say the device is connected. Is there a driver I should preinstall?
mattlikesbikes said:
Well I set it to vibrate itself to oblivion this morning. Hopefully tonight it will be dead and I can start the trickle charge.
While the light might not come on, is there a way to tell it is charging? In the current state nothing shows up on my W8 laptop to say the device is connected. Is there a driver I should preinstall?
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Nope - you won't seea thing, but trust me it does charge slowly.
You have to be booted into something for Windows to recognize your tablet: recovery, fastboot or Android. As long as it does not boot at all, there's really no point in installing drivers...
You said, Asus had you try a soft reset. I assume that means you tried booting into the bootloader menu with Volume Down and Power but could not get there, right?
berndblb said:
Nope - you won't seea thing, but trust me it does charge slowly.
You have to be booted into something for Windows to recognize your tablet: recovery, fastboot or Android. As long as it does not boot at all, there's really no point in installing drivers...
You said, Asus had you try a soft reset. I assume that means you tried booting into the bootloader menu with Volume Down and Power but could not get there, right?
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That's right. holding power and Vdown did nothing. 10 seconds, 30 seconds, 60 seconds. Though holding them does sometime get it to stop vibrating.