Random reboots. Kernel panic. - ONE Q&A, Help & Troubleshooting

Hello everyone! Sorry for my English, but I'll try to explain my problem.
I'm using a Chinese version of OPO, Black, 64Gb.
It's about 3 weeks since I've started experiencing random reboots on my device. It's happening 2-4 times a day and mostly when my battery almost fully charged (90-100%). I've tried everything, I guess. I've flashed different ROMs, different kernels, even different modems. After little googling I knew that I can get crash related info from last_kmsg file. So I did, I checked last_kmsg file after two random reboots. Both of reboots was caused by "Kernel panic - not syncing: Fatal exception in interrupt" error.
I really want help from you guys. Can anyone explain what's the reason of these reboots? Software (drivers) or hardware? I know that I'm not only one who got this problem, so it will be nice if we will figure out the reason.
Thank you for any ideas!

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turns on and reboots

need some help it just reboots randomly and is getting quite annoying :/
toxicpaulution said:
need some help it just reboots randomly and is getting quite annoying :/
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With all the great info you provided I am sure someone will be able to help
well i read earlier that someone had problems with the android.process.media has stopped... thats the problem about after a minute of it pooping up my phone just resets. no need to be a **** about it
Without info you aren't going to get any good help. A rebooting phone could be caused by many issues. So far you have given us an error. This is still very little to go on. And now since you resorted to name calling I doubt you will get much help.
toxicpaulution said:
well i read earlier that someone had problems with the android.process.media has stopped... thats the problem about after a minute of it pooping up my phone just resets. no need to be a **** about it
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That error could be cause by no less then 100 different things. Welcome to a development site. You have to provide all the needed info before we can help. With the info you gave me I would suggest to flash to a stock rom and stay there until you understand a little bit more about what your doing. I see no rom, radio, ril, mods, recovery, it flashing info at all.
zelendel said:
That error could be cause by no less then 100 different things. Welcome to a development site. You have to provide all the needed info before we can help. With the info you gave me I would suggest to flash to a stock rom and stay there until you understand a little bit more about what your doing. I see no rom, radio, ril, mods, recovery, it flashing info at all.
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That's what i was thinking, but i was accused of flaming by a guy in the Captivate forums today, so i bit my tongue
i just flashed the absolution rom and it again crashed on me and i did wipe the cache and system before installing the custom rom.
and it reboots in the middle of typing or on standby >.< it is quite irritating to be honest
Rebooting
This is caused with a bad flash, radio/ril mismatch, and other programs that have been reinstalled from a backup. I would also suggest re-flashing to a stock rom, and see if it still does it, and if not I would look at getting a new rom. You also can reinstall the one you are running and then add the apps back one at a time to see if it is generated by them. Also I suggest going back to the dev thread and make sure you have the correct radio-ril combo. Search-Research and you will find the root cause.
toxicpaulution said:
and it reboots in the middle of typing or on standby >.< it is quite irritating to be honest
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The absolution Rom was having some issues with battery and themes tweaks in the absolution tools. If you happened to change any of those that is probably the problem.
Random Reboot
well instead of starting a new thread I'll tap onto this one. I am also experiencing random reboots. My phone will reboot regardless if you are using it or not.The reboots can be as far apart as a couple of days or as frequent as 4 times a day. I am running a stock Gingerbread OS.(AT&T) The phone is not rooted. The phone is as stock as possible. The only apps on the phone are the ones that are pre-loaded by AT&T. I have changed the battery with a new OEM HTC battery. I replaced the SD card. I have also replaced the battery door.
Any ideas would be greatly appreciated.
Thanks
Its the battery. I had mine reboot at 96% and 48%. Replace the battery.
Sent from my Inspire 4G using xda premium
I changed the battery twice

[Q] [RMA] Random reboots (kmsg help)

Hello guys! I have owned the OnePlus for a month now and I am more than happy with it! A couple weeks ago I ordered a second one for a friend but this one is acting up from the moment it was pulled out of the box :crying:
Since I was unable to fix it myself, I am RMAing the device but while I'm waiting for OnePlus support I wanted to post here as well for some feedback (maybe I'm missing something) and in order to update you with the process. So this is my ticket's text, it pretty much says everything in it.
The device reboots itself at random, I was unable to pinpoint the problem.
Completely randomly the device freezes up and automatically reboots after 5 seconds. At times it may work for up to a couple or more hours before it does this, other times it may reboot twice in 10 minutes...
The first time this happened was actually out of the box, before I even completed the setup wizard! At the time I thought it was an Android hickup since I've since random software crashes before. Then I updated to XNPH33R but it happened once more before I unlocked the bootloader and rooted the phone (notice that I am an experienced android user, I even have another OnePlus One that works perfectly fine and had done this before).
It kept on doing this so I googled and found a couple of similar cases online. However mine seems different as it happens completely randomly (wifi on/off, airplane on/off, various battery levels), nothing seems to prevent it. As I was rooted, I have kept some "/proc/last_kmsg" copies from various restarts but I was unable to understand something out of them. I also waited for a reboot with a logcat running in the background so I have a pair of a logcat and a last_kmsg that you might find useful.
To isolate the problem as a hardware fault, I tried the following but nothing helped, it is still acting up exactly the same:
-Factory reset, no luck
-Run a stability test (https://play.google.com/store/apps/details?id=com.into.stability), no errors
-Installed TWRP (custom recovery) and cloned my other OnePlus on it by means of a nandroid backup, it kept on restarting
-Factory reflashed EVERYTHING through fastboot using the "cm-11.0-XNPH25R-bacon-signed-fastboot.zip" I had downloaded from CM's website in case something was not correctly flashed in the factory, but it reboot on me again.
Finally, I want to notice the fact (and this seems very strange to me) that it usually happens while the device is not stressed at all! Every time it happened I was doing very light and simple stuff, like chatting or moving around launcher icons or checking an application's settings. During the above mentioned stability test, it run for 10-20 minutes with constant load on the CPU and RAM with no problem, I then stopped the test manually, and the phone crashed a couple of minutes later when I was browsing through the app drawer! I also tried a game (Riptide) for a while and it run fine. This means it's not a temperature problem either.
Taking all the above into consideration, I am positive that this is a hardware issue I am unable to fix myself and I would like to request a replacement unit. I must mention I am currently in Greece and I want to know if you can send me the replacement directly to Greece, as it's not a new buy so you shouldn't be facing any law-related problems, to spare me the hassle and cost of sending it to my German address and forwarding it to Greece.
I have attached a ZIP archive of the various "last_kmsg" copies I have kept and a second one containing a "last_kmsg" AND a logcat of the same freeze/reboot, hoping they can help you in troubleshooting the problem. I am available for any other needed information.
Thank you for your support, please do not forget to answer my question about shipping to Greece.
Regards,
Spyros
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The above ticket was submitted as of 2014-09-18 00:30 UTC
Since I have zero experience with the linux kernel, is anyone able to get something out of the attached logs?
Thorough...
Thorough, as always...
I've got same problem with my one. But for me it usually happens when my battery is fully charged. Wanted to figure out the reason too, so it would be nice if you'll keep writing about the situation. Good luck!
I will update here with any news but I suggest you open an RMA ticket with OnePlus as most probably this is not going to solve itself and it will take them some time to respond to you anyway.
MasterMind33 said:
I will update here with any news but I suggest you open an RMA ticket with OnePlus as most probably this is not going to solve itself and it will take them some time to respond to you anyway.
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I'm using Chinese version of OPO and I'm absolutely sure that they're not gonna help me
ThoughtfulDroid said:
I'm using Chinese version of OPO and I'm absolutely sure that they're not gonna help me
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That's bad
Tech support replied today. Apparently, they did not get the attachments and I was asked to resend them, but it was pretty impressive that I got a reply next day after everything I have read about them being so slow to react.
On a side note, I got a new last_kmsg that shows an "AHB bus error" coming from the graphics driver right before the disaster and noticed on a previous one an error coming from "qup_i2c" so it's probablt a faulty processor... (I'll include the log in the OP, it's #9)
Was anyone able to solve problem with reboot loop?
I am having the same thing only that my log is this:
Code:
38.142516] SMSM: Modem SMSM state changed to SMSM_RESET. [ 38.142819]
Fatal error on the modem. [ 38.142992] modem subsystem failure reason: :Excep :0:Exception detected. [ 38.143159] subsys-restart: subsystem_restart_dev(): Restart sequence requested for modem, restart_level = RELATED. [ 38.143312] Notify: start reset
51.374367] Kernel panic - not syncing: [ed777000]: Timed out waiting for error ready: modem! [ 51.374852] CPU1: stopping
Update: The tech support guy replied the next day saying he escalated my request. However, after all these days (we are close to 2 weeks now) I got no response. I even sent a message asking for a reply on the 7 day mark but was ignored...
Anybody else that has already dealt with their service center? How long did they take to grant you a replacement?
Sent from my OnePlus One
Here comes yet another update. I am quite disappointed by their service. I was forced to open a PayPal dispute for the phone since I got no answer, a nerve-breaking phone and the dispute period was ending. It's been a couple of days now since I did it and still no response
Ok, just an update for future reference.
The problem was resolved December 13, 2014 (they sent out a new device).
I absolutely hated the experience of dealing with their support. That said this is still a great phone and having bought or supplied invites to friends for more than 10 more devices all of which worked flawlessly, I still recommend this as good buy.
Hope their support has gotten better by now that they don't have such a long queue.
Sent from my OnePlus One

[Q] random reboots - last_kmsg included

I've updated to 44s, random reboots still occuring.
I rooted and got the last_kmsg from a couple of reboots.
See attached, any suggestions?
PS: I havne't seen it reboot while it's plugged into the USB cable so can't capture a logcat of the situation just yet.
luck02 said:
I've updated to 44s, random reboots still occuring.
I rooted and got the last_kmsg from a couple of reboots.
See attached, any suggestions?
PS: I havne't seen it reboot while it's plugged into the USB cable so can't capture a logcat of the situation just yet.
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I did actually get a logcat. I've attached the last 5200 lines of output. The whole thing is too big.
I'm very interested to know the cause of this ptoblem, because I'm also getting reboots when flash back to 44S
Sent from my A0001
same problem 44S , everything stock , no root. Random reboots.
gabiX87 said:
same problem 44S , everything stock , no root. Random reboots.
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Do you feel lag as well? I get lag on both 44S and android 5.0. Have no idea what is causing it, but I suspect it could be causing reboots as I have seen the phone freeze and reboot
Sent from my A0001
It seems to lag out somewhat when it's crashing.
I've asked OPO for an RMA / return. No word yet.
I just opened a PayPal dispute to speed things along in case OPO is slow to respond. I wonder if they had a huge bad batch or something.
luck02 said:
It seems to lag out somewhat when it's crashing.
I've asked OPO for an RMA / return. No word yet.
I just opened a PayPal dispute to speed things along in case OPO is slow to respond. I wonder if they had a huge bad batch or something.
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Click to collapse
I've asked for a return as well since 2 weeks ago, may also try going through PayPal as well. It's getting silly now
Sent from my A0001 using XDA Free mobile app
Welcome to the club guys.
Maybe you can contribute your last_kmsgs there and maybe we can all try to solve the problem.
It's so random it;s killing us all.
No solution I'm afraid as of yet but I have a feeling it is NOT HW related.
Anyway good luck to all of us
https://jira.cyanogenmod.org/browse/BACON-213

Phone keeps rebooting randomly and shuts down when idle for too long (during night)

Hello everyone,
This is my first post on XDA so please forgive me if I'm doing something wrong (I also posted in the T-Mobile S6 Forum).
So my story, I got a refurbished unit G920T at Swappa, I updated to the newest version directly (G920TUVU3DOI1) and it was working fine for the first week or so. Then the reboots started happening, I didn't give it too much thought but looked into it anyways.
At first I thought it was a problem with the WiFi and I tried to keep it off for a while, and it did work for a day but again the restarts kept happening, and now with the phone turning off during the night (no apparent loss in battery mind you).
Then I went to rooting and custom kernels.
I installed unikernel v8-0002 through Odin3_v3.10.6 and I tried removing some Samsung apps with TitaniumBackup in case there was some conflict happening but the restarts kept happening.
Then I installed a custom ROM, "XtreStoLite_ROM_v2.4_Deo-Mod-Edition_XXU3COI9_G920-5-F-I-T-W8-K-L-S" to be more specific.
And to my surprise it worked great, no restarts or shutdowns for about 2-3 weeks, it was great!
But then out of the blue the restarts started happening, they started slow, about 2-3 a day.
But after a few days they went to 10-20 and after that 100-200 a day.
Something was definitely wrong. So I installed the original firmware again (G920TUVU3DOI1_G920TTMB3DOI1_G920TUVU3DOI1_HOME) and booted to the stock firmware, restarts kept happening of course (didn't expect them to stop).
So I retreaded my steps and installed multiple other kernels (Unikernel V9, Vindicator, multiple different flavors of them). Also I installed multiple ROMs (Arrow_ROM_v6.0.0, and DN5 - S6 FLAT - EDGE v4 OJ5 - deodex) but nothing seems to work;
I did multiple wipes, storage wipes, cache wipes, factory resets (from GUI and twrp-2.8.7.2-zeroflte) but every time the same thing happens.
I did notice that the phone stutters and freezes, a behavior that I have not experienced before.
I installed CatLog and got multiple log files when the phone restarts but all of them are different and there is no "pattern" to be found (at least in first inspection). I want to upload them but my post count prohibits it.
Please let me know what can I do, I will reply to your questions ASAP so at least I can get some light into what is happening.
Thank you!
Well, if this is happening across multiple roms/software it can only really be hardware at fault I would think?
Sent from my SM-G920F using Tapatalk
jr866gooner said:
Well, if this is happening across multiple roms/software it can only really be hardware at fault I would think?
Sent from my SM-G920F using Tapatalk
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Hello!
After I posted this I ended up talking to T-Mobile and apparently the phone still is under warranty and they sent me a shipping label to return the phone and get another one from them.
Which is good but also I tripped KNOX but I don't know how much they care about that.
Fingers crossed I guess.
Thank you for replying!
Good to hear of a semi positive result! Let us know!
Sent from my SM-G920F using Tapatalk

App / Way to log random reboots?

Hey guys,
My Pixel started randomly rebooting the past few days. I had not installed any new firmware or anything on it prior (at least within a few weeks). They happen randomly, sometimes close together, sometimes once every few hours. Is there anything I can use to try and see what is happening? I have a minor technical understanding haha.
I am running Pure Nexus 7/25 with SU and ElementalX 1.14
I've tried to reinstall (dirty) all of the software with no luck. I will be trying a hard wipe if nothing works in the next 24 hours.
Any help is appreciated,
Thanks!

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