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Sometimes in low indoor lighting I noticed some dark blobs that appear on the camera. They look like rather large particles scattered throughout the frame. I was suspecting maybe dust in the lens but I've seen a similar thing with my friend's Nexus 4 when is directly cast in sunlight - similar to when you look under a microscope and your hair eyelashes are in the way. Another thing I suspect it could be is some interference from the shiny black plastic ring within the camera lens (not the silver ring outside), as it appears to be made of a rough plastic-like material.
Sample (there are many more depending what angle the light is shining): https://www.dropbox.com/s/zm8h9jp3jhdy726/DSC_0476.JPG?dl=0
Has anyone experienced this as well?
Note that the lens/camera module that was replaced by Sony in Taiwan due to the left blur problem. They assured me that the phone was still waterproof. Unfortunately I am no longer in Taiwan so I can't get it repaired. In most situations the blobs are not visible but I do notice them when I'm filming in my room and the camera appears to be trying to pick up more light.
hmm, now that i look at my lens, i it appears there is a spot on the actual camera lens behind the main lens cover. Either dust got in during the lens replacement process, or it somehow got in later. So much for IP68 =/
Can you send it back and get a new device?
Lambo16 said:
Can you send it back and get a new device?
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Nope, I bought it in Taiwan, and am studying overseas now. Perhaps next time I go to Taiwan I will turn it in. It's not a huge problem as none of my outdoor photos seem to have this problem - I only noticed it in videos I filmed in my room indoors with a certain lighting or flare (if you cover the light a bit it's gone, like you have a lens hood). It's not as obvious as previous reports of dust in the Xperia Z lens etc.
I looked into it with a magnifying glass and it does seem like there is at least one speck behind the lens cover.
Maybe there was some dust or paper in my pocket that somehow got in, but I had the phone in a case, and there's a rear protector film I applied that goes around the lens
Ladies and Gents, please look into youtube for V20 videos. SOME SCENES clearly show a fine line in the middle of the video in most of what I saw.
This is NOT the only example out there, you gotta youtube for more.
Trust me, I tried not to see it, but it is there. Like there are two joint lenses on top of the camera. Seriously, this is the last thing that held me back to buy it.
im not seeing what you are describing
I'm not seeing the line you mentioned, but wow the video quality on this phone is unreal can't wait to get mine.
No line for me on my v20 looks good!
Sent from my VS995 using Tapatalk
I haven't seen the issue either.
There's a protective film on the camera lens like there was on the back. One recommendation I saw was to leave it on to help protect an apparently fragile lens cover. Perhaps yours has a defect in the film?
There's actually 2 protective films on the camera. One smaller circle covers the lens area itself and can be easily removed. The other goes around the entire glass area and is harder to remove. It sounds like the smaller one could be slightly off center and was not removed.
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
time_lord2004 said:
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
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I've kept my back protected with ultra-clear PhantomSkinz so I wouldn't know. And it still looks absolutely gorgeous.
LibertyMonger said:
I've kept my back protected with ultra-clear PhantomSkinz so I wouldn't know. And it still looks absolutely gorgeous.
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Thanks - in fact I ordered one of these phantomskinz 2 days ago after I saw your positive reviews about it!! So I am holding you responsible
However, the smudges on my phone were already there, 'out of the box', so no chance to protect it when it started out that way...
I am hoping that this skin is going to be such a nice body hugging layer that it hides some of these blemishes.
time_lord2004 said:
Thanks - in fact I ordered one of these phantomskinz 2 days ago after I saw your positive reviews about it!! So I am holding you responsible
However, the smudges on my phone were already there, 'out of the box', so no chance to protect it when it started out that way...
I am hoping that this skin is going to be such a nice body hugging layer that it hides some of these blemishes.
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How long have you owned it? If it's before 30 days I would return it. That is not normal.
I wonder if the smudges are on the inside. Maybe from when it was assembled.
LibertyMonger said:
How long have you owned it? If it's before 30 days I would return it. That is not normal.
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Yes I am tempted to... but as mentioned in my original post, I'm at the end of the world here, I know the store does not have any more in stock... so to return it could be a right P.I.T.A. I can't be without a phone while I wait for a replacement.
I guess I'll go talk to them tomorrow.
What about the material the back is made out of? (I.e as I mentioned, it does not feel like glass to me; more like a polymer.)
If it does feel like glass to others, then I wonder if I got an early run or prototype version where instead of glass they used plastic (which could explain the marking).
Well this is very embarrassing. I'd tried various things to clean the smudges, but not used any chemicals (which is why I was wondering what it is made of).
I showed it to a workmate - without saying a word she picked up some magic cloth from the photocopier, wiped my phone... marks gone.
What the....?
I'll go back to the rock I obviously deserve to live under.
time_lord2004 said:
What about the material the back is made out of? (I.e as I mentioned, it does not feel like glass to me; more like a polymer.)
If it does feel like glass to others, then I wonder if I got an early run or prototype version where instead of glass they used plastic (which could explain the marking).
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Click to collapse
It is definitely made of gorilla glass 3...maybe that's why it feels different. Front and back are gorilla glass 3. And if it would be plastic or so, it would be different. If you can scratch it with your finger nails or so, you will know it ?
Sent from my HTC U12+ using XDA Labs
time_lord2004 said:
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
Click to expand...
Click to collapse
Looks like the glass coating problem that I had with the U11. Contacted customer support, and they offered me a replacement device. Started off with the sapphire blue, exchanged for a solar red.
Luckily have had no such problems with my translucent blue U12 yet.
Just took delivery of my OP7 Pro and immediately out of the box my eyes were drawn to what looks like a cosmetic issue at the top just to the left of the speaker grill. Hard to describe, not sure it is a scratch but looks more like dirt or dust stuck between screen or frame or maybe just shoddy glueing.
Picture attached, wondering if anybody else has seen this? Pondering whether to return it or not.
From the third picture i'd say it's from casting the aluminium frame, but i'm not entirely sure. But mine looks normal there, and it's covered by the bumper case anyway. But if it bothers you, then try and change it.
Faith1105 said:
From the third picture i'd say it's from casting the aluminium frame, but i'm not entirely sure. But mine looks normal there, and it's covered by the bumper case anyway. But if it bothers you, then try and change it.
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It does not look too bad under normal circumstances but does not feel right. I think I may return it.
Mine had something like that but on the bottom bezel. I think it was just excess adhesive or something. I was able to push it out with my finger nail and now it looks as it should.
Mine had same thing on it, I just ripped it off and now it looks normal.. their QC is not top notch... Neversettle I guess, lol
No I don't have that, but I have dust under the screen protector in 2 spots.
Replacement arriving this morning so let's see if this one has it too!
Replacement still not perfect but better than the first. Going to keep it I think.
Sent from my iPad using Tapatalk
I was worried about possible dust inside top corner left main camera sensor (as you can see here https://youtu.be/2KfBsb_qEeE)
Seems to be fixed by nice redpoint73 answer, and after checking again, this isn't a piece of dust (maybe part of OIS mecanism).
Thanks again.
I'm a photography enthusiast (DSLRs, and now moved to a full frame mirrorless camera), and what I can tell you is NOT to be concerned about a single speck (or even several) of dust, if that is even what it is. A single speck of dust (or a few) will never show up on photos or video.
Here are a couple interesting articles from a popular website for renting camera lenses (Lensrentals.com):
First article is about the effect of dusk or scratches on a lens. When you look at the example photos taken with a "fairly bad" lens, they do seem pretty soft/blurry. Then you scroll down to see a picture of what the lens actually looks like, and it's pretty funny. I won't give it a away, it's better viewed yourself. But the point is that a lens can be in really rough shape, and still take decent photos. And even the lens in question, they had to try very hard (very specific circumstances) to get the "scratches" to show up in the photos:
https://www.lensrentals.com/blog/2008/10/front-element-scratches/
Another article, they found an entire house fly inside a lens, and it didn't even affect the photos except when stopped down to f13 (which isn't common to stop down that far) and even then, it was just a shadow, barely visible.
https://www.lensrentals.com/blog/2019/04/removing-fly-from-weather-sealed-canon-70-200mm/
Now, this is a big DSLR lens. And something as big as a house fly would have a much larger effect on a tiny phone lens. But the point being, a speck of dust is not even going to be visible under any conditions on your phone's camera.
Another good example, you can actually take photos through a chain link fence; or fabric mesh such as at a baseball field or other sports. If you get the lens up close to the fence or mesh, and take a photo of a subject far away, you will see that the mesh practically disappears. This also works taking photographs through some very dirty or scratched glass, such as exhibits at a zoo. If you can get the lens close up to the glass, even really dirty/scratched glass becomes nearly invisible. Same exact principle for dust on the lens. Since it is so "close" to the lens, it is not going to be visible. And anything on the lens has to get pretty bad, before it has any effect on the pictures. Really dirty/greasy glass on the camera phone's lens does make a difference - but you practically have to have a layer of dirt or grease.
I do have an old HTC One (M8) that has quite a few specks of dust on the inside of the back camera lens. Don't know if dust was getting inside somehow (that seemed to be the case). It looked pretty bad (looking at the lens) after using the phone a couple years - usually carrying it in my pocket. Maybe dozens of specks of dust on the inside of the lens - not just one or a few. But I can still not see any affect on the pictures.
Thanks for your long answer.
I'm not worried about it anymore, thanks to your thoughts, but also after that I'm pratically sure that it's not a small piece of dust.
Thanks again
basongwe said:
Thanks for your long answer.
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Click to collapse
You're welcome. Although there is a button for that (thanks).
Also, please don't change the thread title like you did to "Solved" and delete the original content. This is really bad forum etiquette. It may be "solved" for you. But others may have a similar question or issue. A thread is never truly "solved" or "closed" (for everyone) in my opinion, as others may have additional information, questions, opinions, etc. And having a descriptive title (and keeping the original post) helps others find the info, know what the thread is about, etc.
If everyone did this, the forum would be full of empty threads, and the whole forum would be useless.
Please change the thread title and top post back to what you originally posted (as best you can remember, doesn't need to be perfect).
^agree, keep original title intact! Cheers
@basongwe I hope you don't mind as suggested by @redpoint73 and @galaxys but I've re-established the title of this thread as it was provided by you the last time.
I've done it too but thanks
redpoint73 said:
I'm a photography enthusiast (DSLRs, and now moved to a full frame mirrorless camera), and what I can tell you is NOT to be concerned about a single speck (or even several) of dust, if that is even what it is. A single speck of dust (or a few) will never show up on photos or video.
Here are a couple interesting articles from a popular website for renting camera lenses (Lensrentals.com):
First article is about the effect of dusk or scratches on a lens. When you look at the example photos taken with a "fairly bad" lens, they do seem pretty soft/blurry. Then you scroll down to see a picture of what the lens actually looks like, and it's pretty funny. I won't give it a away, it's better viewed yourself. But the point is that a lens can be in really rough shape, and still take decent photos. And even the lens in question, they had to try very hard (very specific circumstances) to get the "scratches" to show up in the photos:
https://www.lensrentals.com/blog/2008/10/front-element-scratches/
Another article, they found an entire house fly inside a lens, and it didn't even affect the photos except when stopped down to f13 (which isn't common to stop down that far) and even then, it was just a shadow, barely visible.
https://www.lensrentals.com/blog/2019/04/removing-fly-from-weather-sealed-canon-70-200mm/
Now, this is a big DSLR lens. And something as big as a house fly would have a much larger effect on a tiny phone lens. But the point being, a speck of dust is not even going to be visible under any conditions on your phone's camera.
Another good example, you can actually take photos through a chain link fence; or fabric mesh such as at a baseball field or other sports. If you get the lens up close to the fence or mesh, and take a photo of a subject far away, you will see that the mesh practically disappears. This also works taking photographs through some very dirty or scratched glass, such as exhibits at a zoo. If you can get the lens close up to the glass, even really dirty/scratched glass becomes nearly invisible. Same exact principle for dust on the lens. Since it is so "close" to the lens, it is not going to be visible. And anything on the lens has to get pretty bad, before it has any effect on the pictures. Really dirty/greasy glass on the camera phone's lens does make a difference - but you practically have to have a layer of dirt or grease.
I do have an old HTC One (M8) that has quite a few specks of dust on the inside of the back camera lens. Don't know if dust was getting inside somehow (that seemed to be the case). It looked pretty bad (looking at the lens) after using the phone a couple years - usually carrying it in my pocket. Maybe dozens of specks of dust on the inside of the lens - not just one or a few. But I can still not see any affect on the pictures.
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Interesting but I clearly had a speck of dirt that showed up in photos on my OP6. I could see it in the lens and was very visible in photos.