Bricked my new N5! PLEASE HELP - Nexus 5 Q&A, Help & Troubleshooting

I think I just hard bricked my replacement N5. Just got it this weekend and I rooted it and installed CM11 all was running fine tell now. I was charging it on my wireless charger all seems normal tell I picked up the phone and got SOD. I try to reboot but it’ll never get pass the Google startup screen. I try to boot into recovery but it just locked up and now it won’t even boot. I try to long press the power button but no luck I can’t even boot into recovery or fastboot now. nothing seems to work… PLEASE HELP :crying:

boxcar8028 said:
I think I just hard bricked my replacement N5. Just got it this weekend and I rooted it and installed CM11 all was running fine tell now. I was charging it on my wireless charger all seems normal tell I picked up the phone and got SOD. I try to reboot but it’ll never get pass the Google startup screen. I try to boot into recovery but it just locked up and now it won’t even boot. I try to long press the power button but no luck I can’t even boot into recovery or fastboot now. nothing seems to work… PLEASE HELP :crying:
Click to expand...
Click to collapse
This sounds like a hardware issue. You have to rma your device again

Can you get to the bootloader? Try flashing factory image if you can.

Well.. You can check various steps. First, try access to recovery. You can access to recovery using Power + Vol UP and Vol Down pressed. If you can access it, you have hope.
Another thing you can do it is plug de wire, power on the phone, and when the Google logo show up, open a terminal (or cmd) and execute
Code:
adb devices
If you see something like this:
Code:
adb devices
List of devices attached
081dd50a0591eec7 device
all is fine, only need put the official rom using fastboot

Thanks everyone. But I called Google last night and was advised to try charging it over night and see if it works. I checked this morning and its still dead. The phone will not boot up or boot into recovery or the bootloader. So I called Google again this morning and Google will replace my refurbished replacement with another refurbished N5. not to be ungrateful but Im a little skeptical about refurbished phones now. anyway, since I can’t boot into the bootloader or recovery my phone is still unlocked and rooted I really hope this is not going to mess up my replacement. :fingers-crossed:

boxcar8028 said:
Thanks everyone. But I called Google last night and was advised to try charging it over night and see if it works. I checked this morning and its still dead. The phone will not boot up or boot into recovery or the bootloader. So I called Google again this morning and Google will replace my refurbished replacement with another refurbished N5. not to be ungrateful but Im a little skeptical about refurbished phones now. anyway, since I can’t boot into the bootloader or recovery my phone is still unlocked and rooted I really hope this is not going to mess up my replacement. :fingers-crossed:
Click to expand...
Click to collapse
If they said they will replace your phone, they will do it, dont worry
Sent from my Nexus 5 using XDA Free mobile app

Related

Fixing a bricked Nexus S

I had a Vibrant before and flashed it constantly. I soft bricked it several time and it was easy just to Odin back to stock and try again. Before I begin to flash Roms on this phone I would like to know how one would fix a bricked Nexus S. I searched "bricked Nexus S" and didn't come up with much.
Sent from my Nexus S using XDA App
Flash a stock img thru fastboot/adb. Just as painless as Odin was if not easier.
Sent from my Nexus S
Yeah I figured that much but I have never used ADB before. What are the commands to flash a stock img and where can I get a stock img? I already have ADB set up, serial # comes up when I enter - adb devices. I'm ready to root and flash but I want to be prepared for anything. I don't want to panic for ten minutes like I did the first time I bricked my Vibrant.
Sent from my Nexus S using XDA App
You should be able to snag a stock image from the development section. As far as what adb commands to use check out any of the root tutorials in development.
Sent from my Nexus S
bricking the phone is not easy... everything can be wiped and reinstalled with ease. Recovery is your friend.
leyvatron said:
bricking the phone is not easy... everything can be wiped and reinstalled with ease. Recovery is your friend.
Click to expand...
Click to collapse
That's why I love this phone. When I first rooted my wife's phone she was a nervous wreck about me ruining it. Now, she jokingly cheers when it boot loops or hangs on the google splash screen.
kenvan19 said:
That's why I love this phone. When I first rooted my wife's phone she was a nervous wreck about me ruining it. Now, she jokingly cheers when it boot loops or hangs on the google splash screen.
Click to expand...
Click to collapse
Coolest wife ever? haha
risegeek said:
Coolest wife ever? haha
Click to expand...
Click to collapse
hehe why'd'ya think I married her
Hi Everyone.
I have my Nexus S for a 3 days - it's brand new. Last night i turned it off. It was about 50% charged. Today i can't turn it on. Phone is dead. What's wrong? There is no any response, even during charging (black screen).
Phone wasn't rooted. It has Android 2.3.2 update.
What can I do?
Van_Dyke said:
Hi Everyone.
I have my Nexus S for a 3 days - it's brand new. Last night i turned it off. It was about 50% charged. Today i can't turn it on. Phone is dead. What's wrong? There is no any response, even during charging (black screen).
Phone wasn't rooted. It has Android 2.3.2 update.
What can I do?
Click to expand...
Click to collapse
not enough information is present. you can attempt to get into bootloader / recovery, plug USB to the computer. When plugged, does the computer make a plugged in noise? if it does.. try turning it on, try using adb on it, etc.
as a last resort: if its not rooted or modified in any way, you can go back to best buy and exchange it since you said you've only had it for 3 days
Van_Dyke said:
Hi Everyone.
I have my Nexus S for a 3 days - it's brand new. Last night i turned it off. It was about 50% charged. Today i can't turn it on. Phone is dead. What's wrong? There is no any response, even during charging (black screen).
Phone wasn't rooted. It has Android 2.3.2 update.
What can I do?
Click to expand...
Click to collapse
First thing to do is pull the battery, let it sit a minute or two, then put the battery back in and try to boot.
Also, try booting into recovery or fastboot. With power off, press and hold volume up button, then press/hold power on switch. You should enter fastboot mode. From fastboot menu, select boot to recovery. The phone will reboot and you'll get to a screen with an "!" and an android robot on it. At that point you press hold power, then press/hold volume up (make note that this is the reverse of what you did earlier).
Once in Recovery, try wiping cache from the menu.
Reboot.
If still no good, then repeat the process but pick factory reset/wipe from the menu in recovery. Note that this will wipe all personal data and apps off the phone but it won't touch your sdcard contents.
The case with pull battery - not working.
I can't enter fastmode using 2 keys combination.
Computer don't recognize the phone. It's brick...
Van_Dyke said:
The case with pull battery - not working.
I can't enter fastmode using 2 keys combination.
Computer don't recognize the phone. It's brick...
Click to expand...
Click to collapse
Last option is to try to trick it into Samsung's Download Mode (see the Odin thread in Development section), but if the keys aren't recognized you can't soft boot into it so you'll need a dongle with a resistor to get there.
Sounds like it's truly a brick at this point. You'll probably have to return it, but I'm concerned about returning a phone that has your personal data on it without being able to wipe it. Doesn't seem like much way around that at this point if you can't get fastboot or download.
get the 301k resistor JIG and then you can go into the download mode even without the 2 keys + usb plug
you can always make your own JIG if you have the materials at home or a nearby Radio shack
Thx for all Your advices
Problem was with the dead battery. The battery died during the night - i don't know why. I think the system waren't able to boot up ant start charging process.
My solution:
I took 9V battery, 2 wires and charged dead battery for a while from 9V battery. Then a put it into phone and plug in to wall charger. Charging process started
Now everything is ok
That's pretty scary that it wouldnt take a charge if run down completelty. But hey handy to know incase it happens to any of us,
If you get any repeat i would take it back to get a fresh battery of course (only right to do so).
here's hoping you never need to though
Van_Dyke said:
Thx for all Your advices
Problem was with the dead battery. The battery died during the night - i don't know why. I think the system waren't able to boot up ant start charging process.
My solution:
I took 9V battery, 2 wires and charged dead battery for a while from 9V battery. Then a put it into phone and plug in to wall charger. Charging process started
Now everything is ok
Click to expand...
Click to collapse
That is scary......
Sent from my Nexus S using XDA App
Bricked
Tried unlocking nexus s last night, now it appears bricked. Cannot connect to computer to reflash as it seems to have wiped the driver. Any ideas on how to bring it back from the dead? thanks
I have managed to see the phone with fastboot. I was hoping that fastboot update, would re-image the brick. Can anyone let me know the correct syntax. I am not able to copy an image onto the phone. Thanks again
Noob {MAC User}... Please be gentle
Greetings Everyone,
Okay, so I endeavoured to root my phone last night and was successful. I ran into trouble when the clockwork recovery and superuser permissions kept getting removed each time I reboot.
Now, I'm at the Google splash screen with no way to move forward. I'm a mac user and I don't really get the adb thing. Got adb to work with mac from a youtube video, but still not sure what commands to run.
What I've done so far:
- wiped cache
- wiped/factory data reset
- retraced my steps by using terminal to setup superuser permission from this post (http://forum.xda-developers.com/showthread.php?t=927838)
What I think:
- maybe in all of my clicks I removed the ROM, so the phone doesn't have a ROM to work with.
This maybe a really infantile conclusion, but I know there's a solution (had a rooted G1 that I flashed all the time and thought I bricked once but was able to get it back to stock).
Eagerly waiting for a reply... no cell phone if this can't be fixed.
Tamara
warrenb said:
Tried unlocking nexus s last night, now it appears bricked. Cannot connect to computer to reflash as it seems to have wiped the driver. Any ideas on how to bring it back from the dead? thanks
I have managed to see the phone with fastboot. I was hoping that fastboot update, would re-image the brick. Can anyone let me know the correct syntax. I am not able to copy an image onto the phone. Thanks again
Click to expand...
Click to collapse
It would be easier to help you if we knew exactly what you did that caused the problem. You said you tried to unlock it...you mean fastboot oem unlock or something else?
If you can get into fastboot, you're not totally lost, but the computer needs to see the phone to do it.
I'm working in a vacuum here on what your real problem is, but without further details, the things you can try are boot into recovery (from the fastboot mode select boot recovery)...if you're stock recovery, press/hold power, then volume up once you see the android "!". From there wipe cache and whatever else it will let you wipe. Try rebooting. IF that didn't work go back to recovery and try a factory reset of the phone (will delete all your apps and stuff on the phone, but not on the sdcard (pics and stuff).
If none of that works, you can still try getting Clockwork recovery on the phone via fastboot. Boot phone to fastboot and then on computer type the command "fastboot flash recovery <put file name of recovery version you're flashing here>"
Once in clockwork, you should have access to adb via the computer. On your computer go to the Development section here and download any of the various nandroid images posted there. Now you use clockwork mounts and storage menu to mount the sdcard. Then use adb to "adb push <insert path and filename of your nandroid image here> /sdcard"
Unmount the sdcard with the clockwork mounts and storage menu. Now go to the backup menu, select advanced restore and find the nandroid image and restore it.
With any luck, you should be able to boot into a fresh phone.

Moto g bricked

Hello,
I was bought moto g 8 GB and i used it one day.
My phone does not work
I made factory reset and after that phone works but after 2 hours when i turn on phone, i see only Moto logo, after that he appeared black screen. I will record video tomorrow if you need it.
When i hold power down and power button i can see fastboot flash mode. I can see normally options in flash mode but also i see "Device is LOCKED". http://postimg.org/image/oa3blyd2n/
http://postimg.org/image/9pm8r4i3z/
When i click on recovery mode phone has restart and i see moto logo and black screen...
I wait 7 hours but nothing happened.
Please help me
Joomlar said:
Hello,
I was bought moto g 8 GB and i used it one day.
My phone does not work
I made factory reset and after that phone works but after 2 hours when i turn on phone, i see only Moto logo, after that he appeared black screen. I will record video tomorrow if you need it.
When i hold power down and power button i can see fastboot flash mode. I can see normally options in flash mode but also i see "Device is LOCKED". http://postimg.org/image/oa3blyd2n/
http://postimg.org/image/9pm8r4i3z/
When i click on recovery mode phone has restart and i see moto logo and black screen...
I wait 7 hours but nothing happened.
Please help me
Click to expand...
Click to collapse
The good thing about development phone like Moto G are that you can never brick your phone. It is very much recoverable. Try unlocking bootloader and then flash official firmware from this link http://sbf.droid-developers.org/phone.php?device=14
Use this link to unlock bootloader,
https://accounts.motorola.com/ssoau...ct/standalone/bootloader/unlock-your-device-b
You can bring your phone back to life.
Hope it helps.
smohanv said:
The good thing about development phone like Moto G are that you can never brick your phone. It is very much recoverable. Try unlocking bootloader and then flash official firmware from this link http://sbf.droid-developers.org/phone.php?device=14
Use this link to unlock bootloader,
https://accounts.motorola.com/ssoau...ct/standalone/bootloader/unlock-your-device-b
You can bring your phone back to life.
Hope it helps.
Click to expand...
Click to collapse
Or he can ask for replacement
Sent from Samsung Chat
jaspreet997 said:
Or he can ask for replacement
Sent from Samsung Chat
Click to expand...
Click to collapse
I would not wait for two weeks for replacement when we can bring the phone to life within 30min.
I agree a risk element in it. If the phone is basically faulty, then it is not worth trying the way I suggested. Has this worked before you started mess around?
Good luck..
smohanv said:
I would not wait for two weeks for replacement when we can bring the phone to life within 30min.
I agree a risk element in it. If the phone is basically faulty, then it is not worth trying the way I suggested. Has this worked before you started mess around?
Good luck..
Click to expand...
Click to collapse
If the phone is basically faulty (a potential hardware issue) the last thing one should do is unlock the bootloader and lose the warranty.
Sent from my Nexus 5
If you have ordered from flipkart Just call them and pretend that its not turning on at all.....and they will give you a hand to hand replacement!
I can return phone but it cost more then 60 EUR via DHL and i must wait long time...
Today i will try to unlock bootloader and flash firmware. Thanks you all, have you more suggestions?
I dont know what happened. This is strange problem because telephone work fine 5 hours and after power off, i see only Motorola Logo. I hope that i will not miss guarranty when i unlock bootloader.
Unlock device is finished. Can you give me tutorial for flashing stock firmware? I am noob
U used this tutorial: http://www.theandroidsoul.com/install-moto-g-uk-generic-firmwarestock-rom/
but after flashing i have the same problem
Is there any solution? If not, how i can lock bootloader because now i lose guarranty
Joomlar said:
Hello,
I was bought moto g 8 GB and i used it one day.
My phone does not work
I made factory reset and after that phone works but after 2 hours when i turn on phone, i see only Moto logo, after that he appeared black screen. I will record video tomorrow if you need it.
When i hold power down and power button i can see fastboot flash mode. I can see normally options in flash mode but also i see "Device is LOCKED". http://postimg.org/image/oa3blyd2n/
http://postimg.org/image/9pm8r4i3z/
When i click on recovery mode phone has restart and i see moto logo and black screen...
I wait 7 hours but nothing happened.
Please help me
Click to expand...
Click to collapse
I had exactly the same issue, after I unlocked the bootloader this happened to me, don't worry is not bricked just a software issue with some providers firmwares, what did I do? The good about this is, you should be able to put it in fastboot.
Read all before try it please
* I unlocked the bootloader (seems like you already did it)
* I flashed CWM http://forum.xda-developers.com/showthread.php?t=2563599
Here the next issue was I needed to flash a ROM but I wasn't able to put any file in my device even mouting the USB in CWM or adb push, so: sideload
* I downloaded this rom http://forum.xda-developers.com/showthread.php?t=2606943 (you could use other but that worked for me)
* I Put the zip file in the fastboot directory
* I turned on my device in recovery mode (CWM, you can do it by the fastboot, select recovery, use vol up to enter, vol down to move, power button doesn't work here).
* Wipe factory, cache and dalvik (just in case I think factory wipe is enough)
* I went to the option flash from zip file, flash from sideload (or similar not sure about the name but it says sideload)
adb sideload myromfile.zip
once the adb finish, CWM will notify you and you can flash your rom regularly. It will finish, then you should reboot, It should take about 5 minutes for the first boot. Then my phone worked again.
Sorry if I said something wrong, first time I talk here and I felt identified with your issue and wanted to help you.
Thank you. I flashed CWM but i can not enter to it. When i hold volume down + power button i enter in fastboot flash mode. How i can enter to recovery cwm? When i enter to recovery trough fastboot mode nothing happened. Phone has restart and appeared moto logo. When i flash it i got ".mismatched partition size".
Is there any tutorial for me ? I am very frustrated with this phone
sounds like the phone might be faulty if it happened and you didnt do anything to cause it ,
anyway another option for you is to try a external reset,you have attempted too flash other firmwares so not 100% sure it will work but give it a try through fastboot recovery.
click the link below and halfway down the page follow the instruction for "external reset"
https://motorola-global-portal.cust..._detail/a_id/97329/p/30,6720,9050/action/auth
This is my steps:
-Flash this falcon_retgb_user_4.3_14.10.0Q3.X-76-LGG-8_54_release-keys-cid7-Retail_GB via this tutorial http://www.theandroidsoul.com/install-moto-g-uk-generic-firmwarestock-rom/
-flash CWM V3 or V2
Do i need to flash some other stock ROM before i do external reset? EDIT; external reset does not work becase i can not enter to recovery and wipe data/cache...
smohanv said:
The good thing about development phone like Moto G are that you can never brick your phone. It is very much recoverable. Try unlocking bootloader and then flash official firmware from this link http://sbf.droid-developers.org/phone.php?device=14
Use this link to unlock bootloader,
https://accounts.motorola.com/ssoau...ct/standalone/bootloader/unlock-your-device-b
You can bring your phone back to life.
Hope it helps.
Click to expand...
Click to collapse
Except it isn't a development phone and of course you can brick it. Try erasing the bootloader and recovery and see how you get on then. Im pretty sure it'd be bricked??
To OP - you should have returned phone especially as you are a noob, no offence but a noob trying to recover a phone which has 'broken' by itself is not going to end well especially as its impossible to tell if its hardware or software issue in the first place.
I wish you luck though.
Joomlar said:
Thank you. I flashed CWM but i can not enter to it. When i hold volume down + power button i enter in fastboot flash mode. How i can enter to recovery cwm? When i enter to recovery trough fastboot mode nothing happened. Phone has restart and appeared moto logo. When i flash it i got ".mismatched partition size".
Is there any tutorial for me ? I am very frustrated with this phone
Click to expand...
Click to collapse
To get into CWM after flash it, go to fastboot mode, then in the menu, use ONLY vol down and move to the recovery option, once in the recovery option push vol up.
It also could be you phone has a fault from factory.
scott_doyland said:
Except it isn't a development phone and of course you can brick it. Try erasing the bootloader and recovery and see how you get on then. Im pretty sure it'd be bricked??
To OP - you should have returned phone especially as you are a noob, no offence but a noob trying to recover a phone which has 'broken' by itself is not going to end well especially as its impossible to tell if its hardware or software issue in the first place.
I wish you luck though.
Click to expand...
Click to collapse
You can perfeclty recover an erased or corrupt bootloader, and from there flash anything you want, including recovery. Yeah, it's an unbrickable phone.
http://forum.xda-developers.com/showthread.php?t=2623587
Joomlar said:
Thank you. I flashed CWM but i can not enter to it. When i hold volume down + power button i enter in fastboot flash mode. How i can enter to recovery cwm? When i enter to recovery trough fastboot mode nothing happened. Phone has restart and appeared moto logo. When i flash it i got ".mismatched partition size".
Is there any tutorial for me ? I am very frustrated with this phone
Click to expand...
Click to collapse
i got the same error, but i just kept flashing cwm like five times in a row then vol down then up and it loaded cwm.
try it.
Yes, it can be bricked depending on the version... Mine can't have the bootloader unlocked...
Sent from my XT1032 using xda app-developers app
I must return phone. My bootloader is unlocked, i hope that manufacturer will give me new phone.
IF you have any solution respond me please.
Maybe you could try this way http://forum.xda-developers.com/showthread.php?t=2542219 !?
Joomlar said:
I must return phone. My bootloader is unlocked, i hope that manufacturer will give me new phone.
IF you have any solution respond me please.
Click to expand...
Click to collapse
Your phone seems to be fine. the only option worth a try is to flash official firmware that should go ok with a locked bootloader forget about custom recovery and rooms
and in any case do not unlock the bootloader until you some how solve this and in the picture you posted the phone already is in flash mode just make your PC to recognize your phone by installing the necessary drivers and flash
Find everything you need in the post above mine

[Q] Boot Loop with no recovery mode

Ok so I'm new to the thread and basically to android tablets, so please forgive my ignorance if it should become prevalent.
I bought a Galaxy Note Pro 12.2 32GB wifi and had it for about one day. I performed a factory restore on the device in which it froze for about 2 hours. (this is probably the stupid part) I turned it off since it was not progressing after a long time and it booted up as a new device. After about 5 minutes of use, it randomly restarted and went into a boot loop. About every 15 or so boot screens, it sometimes boots up, then freezes and goes back into a boot loop. The longest it stayed active without resetting was about 10 minutes. After hours of research, I have done the following
Tried to boot into recovery to no avail. It just continuously pops up the device name screen
I have tried to flash the device with a stock rom in odin 3.9.
It recognizes the device but hangs at the Initialization stage. Sometimes it will give me a fail notice saying that it couldn't open the COM port
I've tried it on another computer, changed usb ports, powered on and off multiple times and nothing changes.
please let me know if i've forgotten anything. Any help will be appreciated.
Also I live in Japan, so if I can fix it myself that would be nice since this device isn't sold here yet, I'm not able to get support from a store. I'd like to avoid waiting a month sending it back to america, replacing it, and getting it sent back. Thanks in advance ^_^
Make sure you have the correct and latest Samsung drivers for your tablet.
If you have an SD card installed, try removing it and see if you can boot up and get it stable.
roninb30 said:
Ok so I'm new to the thread and basically to android tablets, so please forgive my ignorance if it should become prevalent.
I bought a Galaxy Note Pro 12.2 32GB wifi and had it for about one day. I performed a factory restore on the device in which it froze for about 2 hours. (this is probably the stupid part) I turned it off since it was not progressing after a long time and it booted up as a new device. After about 5 minutes of use, it randomly restarted and went into a boot loop. About every 15 or so boot screens, it sometimes boots up, then freezes and goes back into a boot loop. The longest it stayed active without resetting was about 10 minutes. After hours of research, I have done the following
Tried to boot into recovery to no avail. It just continuously pops up the device name screen
I have tried to flash the device with a stock rom in odin 3.9.
It recognizes the device but hangs at the Initialization stage. Sometimes it will give me a fail notice saying that it couldn't open the COM port
I've tried it on another computer, changed usb ports, powered on and off multiple times and nothing changes.
please let me know if i've forgotten anything. Any help will be appreciated.
Also I live in Japan, so if I can fix it myself that would be nice since this device isn't sold here yet, I'm not able to get support from a store. I'd like to avoid waiting a month sending it back to america, replacing it, and getting it sent back. Thanks in advance ^_^
Click to expand...
Click to collapse
Wow, you rooted (void warranty) on a day old tablet on a platform that is new to you? I've been rooting Android devices for over 3 years now and have had mine for a week now without root. Don't get me wrong, I have a list of things I want that require root and it will be happening but I figured I should at least run it for a couple weeks to make sure no defects pop up before I void the warranty. Good luck to you!
Russbad said:
Make sure you have the correct and latest Samsung drivers for your tablet.
If you have an SD card installed, try removing it and see if you can boot up and get it stable.
Click to expand...
Click to collapse
I've installed drivers a few times. No go.
I'm on it now and the boot loop seems to have stopped, but I still get random restarts. But each time it restarts, it's from factory, so it doesn't save anything I download or any settings such as enabling debugging in the developer settings.
rkirmeier said:
Wow, you rooted (void warranty) on a day old tablet on a platform that is new to you? I've been rooting Android devices for over 3 years now and have had mine for a week now without root. Don't get me wrong, I have a list of things I want that require root and it will be happening but I figured I should at least run it for a couple weeks to make sure no defects pop up before I void the warranty. Good luck to you!
Click to expand...
Click to collapse
I didn't root, and I haven't voided my warranty. I can still get into download mode and my flash counter is still at 0. I never tried to root, I simply wanted to flash to stock, from stock.
[Edit] I'd also like to mention that Odin has not successfully done anything, Every time I tried to flash it was done with a stock ROM, and everything that has gone wrong has occurred on nothing but the stock ROM
Is it possible that I need a pit file for the device since no version of Odin will get past initialization? ....if so where can I get one for the this model?
roninb30 said:
I've installed drivers a few times. No go.
I'm on it now and the boot loop seems to have stopped, but I still get random restarts. But each time it restarts, it's from factory, so it doesn't save anything I download or any settings such as enabling debugging in the developer settings.
I didn't root, and I haven't voided my warranty. I can still get into download mode and my flash counter is still at 0. I never tried to root, I simply wanted to flash to stock, from stock.
[Edit] I'd also like to mention that Odin has not successfully done anything, Every time I tried to flash it was done with a stock ROM, and everything that has gone wrong has occurred on nothing but the stock ROM
Click to expand...
Click to collapse
If you are not rooted and you have a boot loop I'd be returning the device for a new one...
rkirmeier said:
If you are not rooted and you have a boot loop I'd be returning the device for a new one...
Click to expand...
Click to collapse
I hate to agree since you would have to wait for a while to get the replacement, however the device sounds to be defective. just my two cents as a developer, if you flash anything to the device, root, a new image, or even the factory software, Knox will be tripped and the counter will go from zero to a one. My advice would be to get a replacement for the defective one.
Developers don't need no stinkin' signature!
If I've been able to help you, please hit the "Thanks" button.
Huge 3rd.
Device should just plain WORK out of the box. There shouldn't have been a need to flash stock to begin with.
One last suggestion, factory reset from recovery. From complete power off, hold volume up+home button+power and after a few seconds let go until it boots into recovery. From there wipe cache, wipe davlik, and factory restore. Good luck!
Android.Ninja said:
I hate to agree since you would have to wait for a while to get the replacement, however the device sounds to be defective. just my two cents as a developer, if you flash anything to the device, root, a new image, or even the factory software, Knox will be tripped and the counter will go from zero to a one. My advice would be to get a replacement for the defective one.
Developers don't need no stinkin' signature!
If I've been able to help you, please hit the "Thanks" button.
Click to expand...
Click to collapse
Yeah, it's unfortunate, but I have to suck it up and just pay the shipping back to Ameica....then again for it to come back. Just wanted to do everything I could before I had to send it. Thanks for the input though. I guess I learned quite a bit researching processes and terminology which will be helpful in the future. ^-^
Russbad said:
One last suggestion, factory reset from recovery. From complete power off, hold volume up+home button+power and after a few seconds let go until it boots into recovery. From there wipe cache, wipe davlik, and factory restore. Good luck!
Click to expand...
Click to collapse
Tried many times. The device pretty much gives me the finger by going blank and repeatedly showing the boot up logo when I hold the buttons down.
rkirmeier said:
Wow, you rooted (void warranty) on a day old tablet on a platform that is new to you? I've been rooting Android devices for over 3 years now and have had mine for a week now without root.
Click to expand...
Click to collapse
I voided my warrant after having mine for about an hour (though not new to Android). I did all my random "OCD does it work as I expect/want" tests and it passed, so I rooted. Had it for one week now, and I absolutely love everything about this tablet.
roninb30 said:
Yeah, it's unfortunate, but I have to suck it up and just pay the shipping back to Ameica
Click to expand...
Click to collapse
IMO, it will be worth it. This is my fourth tablet, and is the first one I've not had buyer's remorse with. Luckily with the gift credit for Google I was able to get the non-Tegra equivalents of some of my favorite games, too.
ExtremeRyno said:
I voided my warrant after having mine for about an hour (though not new to Android). I did all my random "OCD does it work as I expect/want" tests and it passed, so I rooted. Had it for one week now, and I absolutely love everything about this tablet.
IMO, it will be worth it. This is my fourth tablet, and is the first one I've not had buyer's remorse with. Luckily with the gift credit for Google I was able to get the non-Tegra equivalents of some of my favorite games, too.
Click to expand...
Click to collapse
After doing research, I think that even if I get a new one, I want to root it. With the problems I've read about for kitkat 4.4.2 I need to know how to fix problems, and start with a fresh install of roms and know how to use custom recovery. I haven't done anything yet, but I was wondering...
Since I'm stuck in a boot loop with no stock recovery, can I flash a custom recovery to fix my issues, flash the stock rom that is on sammobile.com and then root after that? From what I understand this is a soft brick since I can still sometimes access the device. I worked out why I couldn't access the device with adb and now it shows the device as listed. It stays on long enough to where I could flash a recovery before it restarts itself. I'm not trying to do anything stupid, just getting information before I pay the shipping for it back to the states. I've checked the knox counter in download mode, and it is still set to 0, so I haven't voided the warranty yet.
Any input would be greatly appreciated.
It's odd that a new device would not have recovery. I don't want to insult you, but just making sure we covered the basics, volume up+home+power gets you to recovery. The boot logo will flash about three times, make sure you're still pressing all three buttons, then let go after the 3rd flash of the boot logo then you should be in recovery. Volume down+home+power takes you to download mode, this is where you flash roms and recovery. I read in another post about someone not being able to get in recovery after numerous times, it turned out that he was hitting the volume down button instead of volume up. Just to be clear, if you do flash recovery, you will definitely trip knox, at this time there is no way around that.
Russbad said:
It's odd that a new device would not have recovery. I don't want to insult you, but just making sure we covered the basics, volume up+home+power gets you to recovery. The boot logo will flash about three times, make sure you're still pressing all three buttons, then let go after the 3rd flash of the boot logo then you should be in recovery. Volume down+home+power takes you to download mode, this is where you flash roms and recovery. I read in another post about someone not being able to get in recovery after numerous times, it turned out that he was hitting the volume down button instead of volume up. Just to be clear, if you do flash recovery, you will definitely trip knox, at this time there is no way around that.
Click to expand...
Click to collapse
I understand the skepticism. Yeah, I tried the button combination, usb in, usb out. I can power off the device completely only when it is plugged into power. When I hold the recovery combo from power on, the screen goes black with no flashing of the boot logo, looks as if it wants to go to recovery, and then then the boot logo comes up again, but just continues to the boot animation and continues the boot loop, even if i'm still holding down volume up and home buttons. It will sometimes boot up, then freeze after a couple of seconds, and return to boot loop. On rare occasions it will boot up, but turns me to setup like it's a brand new device. I can access everything for about 10 minutes, and then it will randomly restart and continue to boot loop again after that. I tried update/initialization in kies, but it would restart before the downloading and decompressing of binary could finish. It finished one time and then switch to a downloading screen (although it didn't say odin since you have to manually go there) but the update would freeze at 0 percent no matter how long I left the device there. It's all pretty lame ><

[Q] Android won't boot...

Hey folks...I'm running into a problem I was hoping someone might be able to help with.
Earlier today I pulled my phone out of my pocket at work and saw that it was off...I thought that the battery must have died sooner than I thought. I started charging it in the car on the way home and it wouldn't boot up like normal. It would get to the google or "dots" screen and then reboot. I again thought that the battery might just be really low. After getting home and charging the phone all the way I still can't get it to boot up. As of now, one of 3 things will happen...
1-The phone will turn on, get to the google screen and bootloop (usually when plugged in).
2-The phone will turn on, get to the google screen and freeze.
3-Get to the "dots" screen and either swirl forever or eventually reboot and do one of the above again.
I've read some threads where people suggest this is a faulty power button, that doesn't seem to be the case for me though because I can get into fastboot and it won't select anything or turn off without me doing it.
I've used WugFresh NRT and wiped/reflashed android. I'm running out of ideas. Do you have any others?
I was running the stock 5.0.1, unlocked, not currently rooted.
Thanks!
kyle313 said:
Hey folks...I'm running into a problem I was hoping someone might be able to help with.
Earlier today I pulled my phone out of my pocket at work and saw that it was off...I thought that the battery must have died sooner than I thought. I started charging it in the car on the way home and it wouldn't boot up like normal. It would get to the google or "dots" screen and then reboot. I again thought that the battery might just be really low. After getting home and charging the phone all the way I still can't get it to boot up. As of now, one of 3 things will happen...
1-The phone will turn on, get to the google screen and bootloop (usually when plugged in).
2-The phone will turn on, get to the google screen and freeze.
3-Get to the "dots" screen and either swirl forever or eventually reboot and do one of the above again.
I've read some threads where people suggest this is a faulty power button, that doesn't seem to be the case for me though because I can get into fastboot and it won't select anything or turn off without me doing it.
I've used WugFresh NRT and wiped/reflashed android. I'm running out of ideas. Do you have any others?
I was running the stock 5.0.1, unlocked, not currently rooted.
Thanks!
Click to expand...
Click to collapse
Did you try flashing factory images?
ryukiri said:
Did you try flashing factory images?
Click to expand...
Click to collapse
Yeah, that was what I flashed :/
If you can get into fastboot you "should" be able to flash stock images... Obviously this will revert any root and you will need to flash TWRP/CWM recovery after.
I assume you have a Windows PC with fastboot/adb setup and all drivers etc..
- Download latest "stock" hammerhead images (I cannot post links due to XDA rules... so: "developers.google.com/android/nexus/images#hammerhead"
- Extract the .tgz archive contents on your PC into a folder
- Boot the N5 into fastboot and plug USB cable from phone into your PC
- Go to the folder with the extracted files and run the "flash-all.bat" script on Windows
**Hopefully at this point your device will start to respond.. I.e, on fastboot screen, at the bottom you will see "writing" or something, as the script runs on the command window on your PC.**
If this works, you should be able to reboot once complete and then wait to see if you can get back into your phone.. then you can fastboot again and flash custom recovery, and then whatever rom.
If however you have a hardware issue (i.e, even after the above process it fails) then I am not sure what you could do... I guess ensure it has a complete charge. If you can get into fastboot and the buttons are responsive then it should not be a faulty power button.
Hope this helps :good:
Have you tried a simple factory reset? Reason I ask is it was working fine so sounds like something needs "flushing out" clear cache etc.
kyle313 said:
Hey folks...I'm running into a problem I was hoping someone might be able to help with.
Earlier today I pulled my phone out of my pocket at work and saw that it was off...I thought that the battery must have died sooner than I thought. I started charging it in the car on the way home and it wouldn't boot up like normal. It would get to the google or "dots" screen and then reboot. I again thought that the battery might just be really low. After getting home and charging the phone all the way I still can't get it to boot up. As of now, one of 3 things will happen...
1-The phone will turn on, get to the google screen and bootloop (usually when plugged in).
2-The phone will turn on, get to the google screen and freeze.
3-Get to the "dots" screen and either swirl forever or eventually reboot and do one of the above again.
I've read some threads where people suggest this is a faulty power button, that doesn't seem to be the case for me though because I can get into fastboot and it won't select anything or turn off without me doing it.
I've used WugFresh NRT and wiped/reflashed android. I'm running out of ideas. Do you have any others?
I was running the stock 5.0.1, unlocked, not currently rooted.
Thanks!
Click to expand...
Click to collapse
Did you choose the right model and firmware before you flash in WugFresh NRT?
The above could be right, however when I've used it, it's pointed out if I made that mistake. Having used his software dozens of times I've found it will bring any Nexus 5 back to life.
howard bamber said:
The above could be right, however when I've used it, it's pointed out if I made that mistake. Having used his software dozens of times I've found it will bring any Nexus 5 back to life.
Click to expand...
Click to collapse
Hello! I am apologize for that I didn't read the OP carefully. This happened to me once in that particulary way, but it was immediately after flashing. OP says that it happened suddenly, without reason. So now I am the one, who doesn't read, right? Sorry for that.
Regards, Zagor
Thanks for the responses, but I'm still having trouble.
I have been able to successfully write the newest stock android 3 times (1 without full wipe, 2 with) and the phone still can't boot up and goes through one of the three issues above.
I've also been able to get to the system recovery from the bootloader and I've tried wiping the cache and doing a factory reset from there and the problem remains.
I'd contact google, but I bought it at launch so I don't think they'll do anything for me since it's been 1+ years.
kyle313 said:
Thanks for the responses, but I'm still having trouble.
I have been able to successfully write the newest stock android 3 times (1 without full wipe, 2 with) and the phone still can't boot up and goes through one of the three issues above.
I've also been able to get to the system recovery from the bootloader and I've tried wiping the cache and doing a factory reset from there and the problem remains.
I'd contact google, but I bought it at launch so I don't think they'll do anything for me since it's been 1+ years.
Click to expand...
Click to collapse
Sounds like you have a bad nand sector. From fastboot try:
Code:
fastboot oem lock
Then reboot into fastboot and check if it's locked or not. If the device isn't locked your emmc is corrupt and there is nothing you can do. If that is the case call Google and they will most likely help you out with a RMA.
theesotericone said:
Sounds like you have a bad nand sector. From fastboot try:
Code:
fastboot oem lock
Then reboot into fastboot and check if it's locked or not. If the device isn't locked your emmc is corrupt and there is nothing you can do. If that is the case call Google and they will most likely help you out with a RMA.
Click to expand...
Click to collapse
I was actually able to relock the phone.
Luckily I called google and they're going to send me a replacement.
If anyone else has any other ideas, I'll still take them...I'd rather not be without a phone for the next week!
You won't be without a phone - they are sending a refurbish unit to you , putting a block on your credit card and waiting for you phone to arive at them. Once that happens they will release the funds.

Phone seems bricked, bootloop and only have acess to fastboot and nothing will work

Hello guys,
so two days ago just when I was heading into work my phone randomly started restarting itself again and again. I had it in my pocket, mobile data and wifi off and nothing really going on when this happened. I was on stock Cyanogen OS with 6.0.1, rooted and with Xposed, but nothing too crazy or experimental.
The phone would boot with a small vibration to the Oneplus logo with the "Powered by Android" writing, stay on that for about 17-18 seconds, then reboot again. No way of going to the recovery with the hardware keys, it would just reboot the same again and again. Since I couldn't really do much, not turn it off and no way of disconnecting the battery, I just had to watch it reboot helplessly until the battery was dead. At home with some hassle I could get it charged again, which basically consisted of charging it while it kept rebooting and cooling it while doing that since it would get really, really hot.
The only option that really works is is getting it into fastboot via the volume up + power button. But in fastboot nothing I did so far changed even the smalles thing about it's behaviour. I tried flashing a new recovery image, letting it boot into the recovery via fastboot (both stock recovery and TWRP), reflashing the complete OS via fastboot again (CM 13 ZNH2KAS3P0), completely wiping it via fastboot and flashing an older ROM (CM11S XNPH44S) but so far nothing has even changed a thing. It keeps booting to the Oneplus logo for about 17-18 seconds before rebooting. The only thing that has changed is with the CM11S ROM the fastboot logo of the android head is now bigger.
I checked the bootloader via fastboot, but it's still unlocked.
So yeah, I'm at my wits end and desperate for any help. At this point I fear it might be a hardware issue and I can trash it, but I'm ready to grasp for straws as I don't really have the money for a new device yet.
Any help is appreciated! Thanks guys!
Atomschlumpf said:
Hello guys,
so two days ago just when I was heading into work my phone randomly started restarting itself again and again. I had it in my pocket, mobile data and wifi off and nothing really going on when this happened. I was on stock Cyanogen OS with 6.0.1, rooted and with Xposed, but nothing too crazy or experimental.
The phone would boot with a small vibration to the Oneplus logo with the "Powered by Android" writing, stay on that for about 17-18 seconds, then reboot again. No way of going to the recovery with the hardware keys, it would just reboot the same again and again. Since I couldn't really do much, not turn it off and no way of disconnecting the battery, I just had to watch it reboot helplessly until the battery was dead. At home with some hassle I could get it charged again, which basically consisted of charging it while it kept rebooting and cooling it while doing that since it would get really, really hot.
The only option that really works is is getting it into fastboot via the volume up + power button. But in fastboot nothing I did so far changed even the smalles thing about it's behaviour. I tried flashing a new recovery image, letting it boot into the recovery via fastboot (both stock recovery and TWRP), reflashing the complete OS via fastboot again (CM 13 ZNH2KAS3P0), completely wiping it via fastboot and flashing an older ROM (CM11S XNPH44S) but so far nothing has even changed a thing. It keeps booting to the Oneplus logo for about 17-18 seconds before rebooting. The only thing that has changed is with the CM11S ROM the fastboot logo of the android head is now bigger.
I checked the bootloader via fastboot, but it's still unlocked.
So yeah, I'm at my wits end and desperate for any help. At this point I fear it might be a hardware issue and I can trash it, but I'm ready to grasp for straws as I don't really have the money for a new device yet.
Any help is appreciated! Thanks guys!
Click to expand...
Click to collapse
how old is the device?
As far as I know my sister bought it around summer 2014 when it was released, I got it in late 2015
Atomschlumpf said:
As far as I know my sister bought it around summer 2014 when it was released, I got it in late 2015
Click to expand...
Click to collapse
https://forum.xda-developers.com/oneplus-one/general/tool-oneplusrecovery-tool-v1-0-restore-t2991851
AFAIK,If this toolkit can't fix your device then it's definitely hw issue.
Mr.Ak said:
https://forum.xda-developers.com/oneplus-one/general/tool-oneplusrecovery-tool-v1-0-restore-t2991851
AFAIK,If this toolkit can't fix your device then it's definitely hw issue.
Click to expand...
Click to collapse
Well, the tool won't even recognize my phone, so I guess I'm **** out of luck ¯\_(ツ)_/¯
****ing great....
Atomschlumpf said:
Well, the tool won't even recognize my phone, so I guess I'm **** out of luck ¯\_(ツ)_/¯
****ing great....
Click to expand...
Click to collapse
Lol,gave up that early?
It needs around 10 tries to get it correctly recognised.
Use XP system with the proper drivers given in the above thread.This tool doesn't work on adb/fastboot,it works on Usb Debugging Port,hence requires different drivers.
Mr.Ak said:
Lol,gave up that early?
It needs around 10 tries to get it correctly recognised.
Use XP system with the proper drivers given in the above thread.This tool doesn't work on adb/fastboot,it works on Usb Debugging Port,hence requires different drivers.
Click to expand...
Click to collapse
No, I didn't. I tried the USB Drivers I had already installed, the drivers that came in the package and the QPST Tool suggested in the thread on both my and my girlfriends laptop. But if it doesn't work on ADB/fastboot I probably can't use it anyway since my only two options are having the phone on the fastboot screen or having it constantly reboot....
At this point I'm just really, really frustrated and have sorta accepted it's very likely a hardware issue
I'm with the same problem. In my case, the tool does recognize and shows green after the end but when i try to boot, it only shows the boot logo.
I can enter in fastboot and trying the command "fastboot continue" the brightness goes up, but nothing else
already tried various tools, back to stock, qualcomm , and none worked, so can i throw it out of the window?
Edit: can't enter in recovery, and unlike the op, my phone doesn't reboot (at least i didn't notice it)

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