There's a lot of threads on replacing rooted droid phones. But i couldnt find anything on Samsung T-mobile phones.
i bricked the rooted sidekick 4G yesterday (a hard brick, when i boot the phone, it doesnt turn on, only a little back light comes up, no samsung logo; when i release the power, screen goes back to dark). And today i asked for a replacement and it will arrive in a week.
When i send back the brick phone, they told me to take out battery, battery door and sd card. Then they will check what happened to it when they get the front piece of the phone
So my question is are the tech people able to find out my phone was rooted and void the warranty. Or they will just replace the phone since they cant really turn on the phone to check anything.
Thanks in advance guys!
they will just pop in a test battery n see if its hardbricked
For your sake, you probably don't want to go flashing your device again. But, they probably aren't going to specifically know the device was rooted. You erased everything when you flashed the device..
I still doubt you really bricked it...
Sent from my SGH-T839 using XDA App
xtrem88 said:
they will just pop in a test battery n see if its hardbricked
Click to expand...
Click to collapse
what if it is hard bricked? does that included in the warranty, or they will charge me extra money?
@orange: the problem is, it wasnt really bricked at the beginning, i was still able to get into download mode, so i tried to restore it with odin.
But idk what happened during the restore, the phone just wont boot after that, nor get into download mode/recovery mode. So im pretty sure its hard bricked =[
sheolito said:
what if it is hard bricked? does that included in the warranty, or they will charge me extra money?
@orange: the problem is, it wasnt really bricked at the beginning, i was still able to get into download mode, so i tried to restore it with odin.
But idk what happened during the restore, the phone just wont boot after that, nor get into download mode/recovery mode. So im pretty sure its hard bricked =[
Click to expand...
Click to collapse
Samsung phones are damn near impossible to hard brick thanks to Odin, but even so if you turn it in they won't know anything if they can't even boot the phone up, they will through the battery in, see it doesn't boot, and send you a new one. They don't have the same tools we have
xmeatizmurderx said:
Samsung phones are damn near impossible to hard brick thanks to Odin, but even so if you turn it in they won't know anything if they can't even boot the phone up, they will through the battery in, see it doesn't boot, and send you a new one. They don't have the same tools we have
Click to expand...
Click to collapse
thx for the answer =]
ye, they will send me the replacement first and ill send back the bricked one. We'll see what happens after they check the phone =]
OP I have the exact same issue, Did they replace the handset no problem? No Out Of Warranty fee?
Hey guys
I gave my cousin my infuse 4g, which was running gtg's Infused latest ROM.
According to her, she was at the mall and she pulled out the phone from her pocket and all she saw was infinite logo bootloop.
At first to me it seemed like a soft brick but it's not recoverable.
When I put the battery in, it goes into infinite samsung logo bootloop.
Three button combo to CWM doesn't work, the download mode jig also does not work.
when i put the download jig in, the yellow downloading mode logo shows up for 2 seconds and then the phone turns off. and the process repeats.
When i put the charging cable in, it infinitely loops the "battery picture", turning off 1 second later everytime and turning back on...
I plan on taking it back to the AT&T Service Shop for a chance at claiming a replacement device.
So here's my question.
I've tried everything I can to get this thing back to a working state, but to no avail.
Does this mean that the engineers at the service center will also not be able to get it back up (meaning that they won't be able to tell that i've voided the warranty)?
I mean, something is seriously wrong with this infuse. it won't even go to download mode.
I bought this device back in July 2011, so I'm still under that 1 year manufacturer's warranty.
Do you guys think I will be able to get a replacement device?
Thanks guys!
EDIT: here are the visual descriptions of what i'm talking about.
http://www.youtube.com/watch?v=bYiZbgI3rnk&feature=channel&list=UL
http://www.youtube.com/watch?v=ZxvIj76MkjA&feature=channel&list=UL
jhong91 said:
Hey guys
I gave my cousin my infuse 4g, which was running gtg's Infused latest ROM.
According to her, she was at the mall and she pulled out the phone from her pocket and all she saw was infinite logo bootloop.
At first to me it seemed like a soft brick but it's not recoverable.
When I put the battery in, it goes into infinite samsung logo bootloop.
Three button combo to CWM doesn't work, the download mode jig also does not work.
when i put the download jig in, the yellow downloading mode logo shows up for 2 seconds and then the phone turns off. and the process repeats.
When i put the charging cable in, it infinitely loops the "battery picture", turning off 1 second later everytime and turning back on...
I plan on taking it back to the AT&T Service Shop for a chance at claiming a replacement device.
So here's my question.
I've tried everything I can to get this thing back to a working state, but to no avail.
Does this mean that the engineers at the service center will also not be able to get it back up (meaning that they won't be able to tell that i've voided the warranty)?
I mean, something is seriously wrong with this infuse. it won't even go to download mode.
I bought this device back in July 2011, so I'm still under that 1 year manufacturer's warranty.
Do you guys think I will be able to get a replacement device?
Thanks guys!
EDIT: here are the visual descriptions of what i'm talking about.
http://www.youtube.com/watch?v=bYiZbgI3rnk&feature=channel&list=UL
http://www.youtube.com/watch?v=ZxvIj76MkjA&feature=channel&list=UL
Click to expand...
Click to collapse
jhong91,
It is not often but several other users have reported similar hard power loops that you're describing.
If you go back through the Q/A thread, there are a few with this.
Some users have succeeded in restoring their device via jtag method - by mobiletech or something like that.
Others opted for the replacement and was successful too.
Look through the last 20-40 pages...(garen21, brazcub may have similar situation ) Others have been told that it was due to corrosion of the battery terminal or bad circuit board.
qkster said:
jhong91,
It is not often but several other users have reported similar hard power loops that you're describing.
If you go back through the Q/A thread, there are a few with this.
Some users have succeeded in restoring their device via jtag method - by mobiletech or something like that.
Others opted for the replacement and was successful too.
Look through the last 20-40 pages...(garen21, brazcub may have similar situation ) Others have been told that it was due to corrosion of the battery terminal or bad circuit board.
Click to expand...
Click to collapse
Hello,
thanks for the reply!
if the problem really is, as you may have kindly pointed out, with the circuit board or bad battery terminal, do you think it's unrecoverable even by the AT&T technicians (or mobiletechvideo's jtag service)?
Also, this is my first time dealing with warranties on smartphone.
If they happen to find out that I have voided the warranty by rooting the phone, the worst thing that could happen is not getting a replacement device right? they can't charge me or penalize me right?
Thanks in advance!
You will be OK.
I bricked mine and sent it in, they didn't even realize it was rooted and sent me a new one. Just don't mention it man. Also its better if you take it to a smaller att store, they seem to be a bit cooler then the big corporate stores
Sent from dr0id using Tapatalk 2 beta 5
eZdubzitmk4 said:
You will be OK.
I bricked mine and sent it in, they didn't even realize it was rooted and sent me a new one. Just don't mention it man. Also its better if you take it to a smaller att store, they seem to be a bit cooler then the big corporate stores
Sent from dr0id using Tapatalk 2 beta 5
Click to expand...
Click to collapse
did you go to a retail store? or an official device support center?
thanks!
A retail store
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eZdubzitmk4 said:
A retail store
Sent from dr0id using Tapatalk 2 beta 5
Click to expand...
Click to collapse
ok, i thought I was supposed to go to device support center..
i guess i'll go to retail first and then device support center if they should redirect me there..
anyways,
thanks man!
Yeah it all depends on the person, most are pretty cool and try to help.
But others just send you away to support
Sent from dr0id using Tapatalk 2 beta 5
Hi,
my Nexus S broke a few days ago. The Power Button is not responding by any press and makes the phone a bit tricky to use for me. The bad thing is that I bought the phone used, so I don't have the bill.
So I called the Samsung Support and they told me that my specific device has warranty by Samsung left. They also told me they'll fix my phone for free if I'm not responsible for the broken power button.
My problem is that my phone is unlocked and rooted. Do I need to relock and unroot it before I send my Nexus away? I really dont want to pay the reparation!
Try flashing different rom and kernel. This has shown to solve this issue sometimes. Otherwise I'd lock it and unroot to be sure.
Sent from my Nexus S
ColdKiller93 said:
Hi,
my Nexus S broke a few days ago. The Power Button is not responding by any press and makes the phone a bit tricky to use for me. The bad thing is that I bought the phone used, so I don't have the bill.
So I called the Samsung Support and they told me that my specific device has warranty by Samsung left. They also told me they'll fix my phone for free if I'm not responsible for the broken power button.
My problem is that my phone is unlocked and rooted. Do I need to relock and unroot it before I send my Nexus away? I really dont want to pay the reparation!
Click to expand...
Click to collapse
just flash stock images and relock it... best way
they will fix it for free, and remember that when they fix one thing they will verify everything to so they may fix other things
I haven't tried the jig, but all the other symptoms such as dead screen,functionless buttons and all are there, so I think it is Hard Bricked. It's really weird what happened, I rooted my S3, it was working perfectly, then I unlocked the bootloader, it was perfectly fine even after that, then using ROM Manager I installed clockwork recovery mod, it was was working great. Then, I deleted my android market using ES File Explorer, and the guide for replacing the market told me to look for Vending.apk and then delete it, I looked but couldn't find it, so I 100% remember I tapped the search button in ES File Explorer and searched for Vending.apk, then suddenly a window popped up with names of files flashing but it didn't say searching or anything just three dots (...) and under there were two options YES and NO. I pressed No, it closed and then popped up again so this time I pressed Yes. then the names of files kept flashing and then it finished but didn't give me any search result, But my Phone memory was showing Empty, only the sd card folder was there and nothing else so I closed the app and opened it again, still the phone memory was empty, I was freaked out, so I restarted the phone and then, it never started :crying: I don't know what happened. Please help?
odin back to stock and start over....your device is far from hardbricked.
Really?? Can you please tell me step by step what to do?? I'm a complete noob at this!
droidstyle said:
odin back to stock and start over....your device is far from hardbricked.
Click to expand...
Click to collapse
My device does not go into download mode, nor in recovery, it's buttons are useless and there's a completely dead screen.
droidstyle said:
odin back to stock and start over....your device is far from hardbricked.
Click to expand...
Click to collapse
have you tried a different battery?
I forgot to mention, it's brand new, this happened the second day I bought it. So, the battery is flawless and perfect.
droidstyle said:
have you tried a different battery?
Click to expand...
Click to collapse
No its dead for sure. He tried to unlock the us cellualr S3 which would result in a perma brick.
You don't need to unlock the bootloader of the us cellular S3. That is why everything is labeled "verizon unlock" and stuff.
con247 said:
No its dead for sure. He tried to unlock the us cellualr S3 which would result in a perma brick.
You don't need to unlock the bootloader of the us cellular S3. That is why everything is labeled "verizon unlock" and stuff.
Click to expand...
Click to collapse
ahh i missed that detail...yes i agree its dead for sure! jtag or new replacement time.
Since it's only a couple days, take it back into USCC store. You're in your 15 day Window, they should swap it for a new one. Act dumb, don't tell them you rooted it. Just say you heard it buzz and it died. They'll mark it down as defective and give you a new one
How the hell was I supposed to know that? The US Cellular S3 is completely identical to the Verizon one, the only difference is the carrier logo, I rooted it with the Verizon S3's guide everything went perfectly fine, so I continued to do all the other stuff. I just got it 2 days ago :crying: . Huff, I've sent it for JTAG to a friend.
droidstyle said:
ahh i missed that detail...yes i agree its dead for sure! jtag or new replacement time.
Click to expand...
Click to collapse
ShazzyK-IDEOS said:
How the hell was I supposed to know that? The US Cellular S3 is completely identical to the Verizon one, the only difference is the carrier logo, I rooted it with the Verizon S3's guide everything went perfectly fine, so I continued to do all the other stuff. I just got it 2 days ago :crying: . Huff, I've sent it for JTAG to a friend.
Click to expand...
Click to collapse
a simple google search would of told ya that...
http://lmgtfy.com/?q=is+the+bootloader+unlocked+on+the+usc+galaxy+s3
research then flash dont flash then research!
tallgrasshawk said:
Since it's only a couple days, take it back into USCC store. You're in your 15 day Window, they should swap it for a new one. Act dumb, don't tell them you rooted it. Just say you heard it buzz and it died. They'll mark it down as defective and give you a new one
Click to expand...
Click to collapse
Great idea, but, I'm not in the US. I bought this phone from a guy who brought it from the US, I got it for half the price of an S3 here. So now, I don't know what to do, I gave it to friend, I hope he'll fix it, but if he's unable to can I give it to Samsung?
True, well said :'( I messed up big time.
droidstyle said:
a simple google search would of told ya that...
http://lmgtfy.com/?q=is+the+bootloader+unlocked+on+the+usc+galaxy+s3
research then flash dont flash then research!
Click to expand...
Click to collapse
Hi everyone,
I think my fiance might have hard-bricked his (new! Less than 24 hrs old!) Verizon Samsung Galaxy S III. He researched, rooted, set up bit-defender and it was working fine but when he tried to copy music files onto the micro-SD, they appeared to have gone onto the hard-drive instead and made his phone uber sluggish. We had some friends over, so he dropped the issue for a while and then went back to try to fix it only to make things worse. I know there isn't enough detail there about what *else* he tried to do, but when he came to bed last night he was kicking himself for not researching it enough and mentioned that he tried taking the batter out, resetting it, taking the sim card out, resetting it, telling bit defending to wipe the phone, etc. but all it would do last night was just display the 'samsung' logo then go to black.
This morning, I found your threads and tried to do the power+down+home advice that I've seen on a few threads here but it didn't work (obviously).
I suggested using the micro-SD adapter to try to explore the files on a PC, so we might look into that later.
Is there anything else you guys would recommend? I'm thinking the only thing to fix it now is the dopey route. :silly:
-Ami
Your phone is Soft Bricked not hard bricked, otherwise it wouldn't even turn on, Use A USB JIG to force it into download mode, then reflash with Odin.
Aminarra said:
Hi everyone,
I think my fiance might have hard-bricked his (new! Less than 24 hrs old!) Verizon Samsung Galaxy S III. He researched, rooted, set up bit-defender and it was working fine but when he tried to copy music files onto the micro-SD, they appeared to have gone onto the hard-drive instead and made his phone uber sluggish. We had some friends over, so he dropped the issue for a while and then went back to try to fix it only to make things worse. I know there isn't enough detail there about what *else* he tried to do, but when he came to bed last night he was kicking himself for not researching it enough and mentioned that he tried taking the batter out, resetting it, taking the sim card out, resetting it, telling bit defending to wipe the phone, etc. but all it would do last night was just display the 'samsung' logo then go to black.
This morning, I found your threads and tried to do the power+down+home advice that I've seen on a few threads here but it didn't work (obviously).
I suggested using the micro-SD adapter to try to explore the files on a PC, so we might look into that later.
Is there anything else you guys would recommend? I'm thinking the only thing to fix it now is the dopey route. :silly:
-Ami
Click to expand...
Click to collapse
ShazzyK-IDEOS said:
Really?? Can you please tell me step by step what to do?? I'm a complete noob at this!
Click to expand...
Click to collapse
If you're such a noob and unprepared for a brick, maybe you shouldn't have ventured down custom ROM/unlock avenue?
Just a thought.
Sent from my SCH-I535 using Tapatalk 2
ShazzyK-IDEOS said:
Your phone is Soft Bricked not hard bricked, otherwise it wouldn't even turn on, Use A USB JIG to force it into download mode, then reflash with Odin.
Click to expand...
Click to collapse
Yeah, this morning it won't even turn on no Samsung, no hope. Lesson learned... hopefully not a very expensive one.. :fingers-crossed:
Aminarra said:
Yeah, this morning it won't even turn on no Samsung, no hope. Lesson learned... hopefully not a very expensive one.. :fingers-crossed:
Click to expand...
Click to collapse
Pull the battery, put it in and let it charge for a while couple hours. Then hold vol - , home and power. If it week go into download/Odin mode you're fine. If so then go to the development thread stickies and follow droid style guide section 6
Sent from my SGS3 running Eclipse Touchwiz
Great thought, but let me tell you before my Galaxy S3 I owned a Wildfire S, tinkered with it every bit, OC,Rom,bootloader and everything, before that I owned a Huawei U8150, my first android, I literally went bezerk modding that thing. So, I'm not a noob at this,I was a noob at this different Carrier different software kinda thing, I thought the phone was the same and indeed it is, but the difference is that the Verizon's Bootloader is locked. I'm well familiar with everything, I just messed up by not researching that if the bootloader was unlocked already, mainly because I was a bit too excited about getting my S3.
1ManWolfePack said:
If you're such a noob and unprepared for a brick, maybe you shouldn't have ventured down custom ROM/unlock avenue?
Just a thought.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
tallgrasshawk said:
Since it's only a couple days, take it back into USCC store. You're in your 15 day Window, they should swap it for a new one. Act dumb, don't tell them you rooted it. Just say you heard it buzz and it died. They'll mark it down as defective and give you a new one
Click to expand...
Click to collapse
Yup!
I once accessed hidden secret settings on my Samsung galaxy ace plus s7500 and i changed some settings there i dont remember what i changed.
Since then my phone is stuck in boot loop
Its not rooted its not going in download mode also any suggestion?
Hi,
I'll have your thread moved to your device section so the experts who own your device can offer suggestions. Without getting into download mode, you may have a problem though.
Good luck!
Thanks darth
what u changed?
Recovery download mode, nothing accessible?
Nothing is accessible
After switching on samsung logo appears and vanishes there is vibration and again bit of back light then again vibration and again logo and this cycle goes on until u pull out battery
I tried using key combination to put in download mode then there is nothing on screen only vibration is goes on.
I contacted the service team (its not in warranty) they said we are unable to get the cause we have to replace the motherboard and memory chip inside it
Some months ago some people on this forum had similar problem which was solved by replacing power button.
But if your warranty team says its a motherboard problem, you'd better get a new device. (I would recommend you staying away from Samsung)
Yes now i dont buy samsung products though as i had similar experience in terms of service and warranty on other products too they give 10 year warranty but they say your issue is exceptional. I had s4 also which was in warranty it had certain issue with sim slot and when i contacted them they said sorry this is not covered in warranty. For ace plus also they are asking almost the whole price of device.
Now i am a happy Moto G user
Thanx everyone for all the help i guess i should throw this samsung device away
Are you sure power button can solve this issue?
Thanks
Sent from my PC36100 using XDA Free mobile app