T-Mobile not working with OPO - ONE Q&A, Help & Troubleshooting

Hey everyone thanks for your help in advance... I just bought my phone and went to T-Mobile to get a new micro Sims card. After putting it in, the phone didn't recognize it. I put in the APN settings and it doesn't save it. This really sucks right now because I don't know what else to do. Any help will be greatly appreciated. And my phone isnt rooted yet, just want the stock for now. Thanks again

Is the sim activated? Sometimes on a new sim it takes a few hours to start working.
I was already on Tmo with an N5. I just moved the sim over and all was good.

NaterTots said:
Is the sim activated? Sometimes on a new sim it takes a few hours to start working.
I was already on Tmo with an N5. I just moved the sim over and all was good.
Click to expand...
Click to collapse
What he said. If OP has another phone that uses a MicroSIM, put the sim in that phone and see if it works.
Also did u insert the sim properly into its slot?

zephiK said:
What he said. If OP has another phone that uses a MicroSIM, put the sim in that phone and see if it works.
Also did u insert the sim properly into its slot?
Click to expand...
Click to collapse
You Quoted the wrong post.

NaterTots said:
You Quoted the wrong post.
Click to expand...
Click to collapse
I actually didn't. I agreeing with what you said and added onto your point.
I didn't mean the u to be directed to NaterTots but to the OP. Sorry for the confusion.

I screwed up and instead of using my old Sim card and cutting I went into T-Mobile and had them activate a new micro Sim card and put it straight in. The old one is deactivated.

The new micro Sim does work in my old gslaxy S2 phone which used an older big Sim card. Its now using a Sim adapter.

suaverc118 said:
I screwed up and instead of using my old Sim card and cutting I went into T-Mobile and had them activate a new micro Sim card and put it straight in. The old one is deactivated.
Click to expand...
Click to collapse
Did you insert the SIM card in the right direction and not upside down? I know thats silly to ask.

to be honest its simple man and actually nothing you needed to make a thread about. Simple go to TMobile store and try an already active sim card. Go to AT&T and see if they can put an active sim card to help you out. Basically go to anywhere that works with a TMobile or AT&T derivative and try it out. Nothing really else we can do to help you on this.
Not try to be rude or anything but its the truth. If none of that works then you may have to RMA. Also maybe find a friend or family member and try their sim . Good luck :good:

Should work. Using my one plus with Solavei (t-mobile based company) and having no issues.
Sent from my A0001 using Tapatalk

zephiK said:
Did you insert the SIM card in the right direction and not upside down? I know thats silly to ask.
Click to expand...
Click to collapse
First time i've also put the tray wrong. True story

Just had this problem after coming from using the phone overseas and no signal whatsoever on the phone despite numerous restarts, SIM cleaning, and chats with T mobile. After verifying the APN was correct I went to Settings-->About Phone-->Status-->SIM Status and checked to see if the SIM was connected(it showed my phone number, but was disconnected). So from here went to Settings-->Mobile Networks-->Network Operators and let the phone find carriers automatically. Mine showed T-mobile(with a little SIM icon to the right of it), Verizon, and ATT. I clicked on T-Mobile and it registered and is now working.
Probably saved me $15 at the T-Mobile store. Hope this helps even just one of you.

Related

unlocked phone erased sim card?

I wanted to test the unlock i did on my phone yesterday, so i put my brothers tmobile sim card in my phone, but all it did was show a sim card icon at the top of the status bar, and i didn't have signal. so i just figured the unlock didn't work.
Then when my brother put his sim card back in his phone, his wasn't working. apparently the sim was reformatted or something, and now he has to get a new sim. anyone heard of this before? also should i try another sim card, or will it just destroy that one too?
drizzle67 said:
I wanted to test the unlock i did on my phone yesterday, so i put my brothers tmobile sim card in my phone, but all it did was show a sim card icon at the top of the status bar, and i didn't have signal. so i just figured the unlock didn't work.
Then when my brother put his sim card back in his phone, his wasn't working. apparently the sim was reformatted or something, and now he has to get a new sim. anyone heard of this before? also should i try another sim card, or will it just destroy that one too?
Click to expand...
Click to collapse
you forgot to select network operators in the wireless settings. in the wireless and network setting select mobile network then select network operators your phone will then scan available network operators and show you at&t or t-mobile after the scan. since you want t-mobile simply select it.
gorgy76 said:
you forgot to select network operators in the wireless settings. in the wireless and network setting select mobile network then select network operators your phone will then scan available network operators and show you at&t or t-mobile after the scan. since you want t-mobile simply select it.
Click to expand...
Click to collapse
would that have made his sim card work again if my phone recognized the network? or was that just something weird that happened. I am new to the whole unlocking deal.
Thanks for the help, I am a little nervous to try it now, as i dont want to mess up his card again! :/
you should be fine. is your contact actually stored on your sim? ,maybe your brother's sim is empty but his contacts are stored in his phone. contacts stored in sim card are not easily get deleted than contacts stored in phone simply import you phone contacts to your sim to be safe.
my contacts are fine, but his phone actually would not work when he put his sim card back in his phone. it's just a regular dumbphone, but he didn't have signal or anything. Do you know what would cause that?
there must be an option somewhere in his phone to select the wireless network he has. what phone he is using? maybe a simple reboot on his phone with his sim card already in place would do.
yea maybe, i think he was going to go to tmobile this morning.. i guess i can't really call him to have him try though!
anyway i'll see if he will be brave enough to let me try again! thanks for the help!
I may understand sim cards wrong but from what I understand the sim does not announce to the carrier hey this is eric shins phone. It instead just broad casts a number the carrier sees the number and associates it with eric shins number. That's why you can buy a prepaid att phone call the company up, give them the sim number and they can connect that with your phone.
More then likely the sim was physically damaged
Sent from my SAMSUNG-SGH-I897 using XDA App
hmm.. that does make sense. I thought i had heard of other people just popping in other people's sim cards and it wasn't a problem, but i don't know.
Just kinda strange that it was working before , and after i tried it, his phone no longer worked. Maybe it was damaged when he took it out or put it in, but from my experience they are pretty sturdy pieces of plastic!
i'll have to see what he says when he gets it fixed.
crystalhand said:
I may understand sim cards wrong but from what I understand the sim does not announce to the carrier hey this is eric shins phone. It instead just broad casts a number the carrier sees the number and associates it with eric shins number. That's why you can buy a prepaid att phone call the company up, give them the sim number and they can connect that with your phone.
More then likely the sim was physically damaged
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
hmnn... thats what I thought because the op post that somewhere in the process when putting back in the sim he see's it was reformatted. just like putting an sd card with my other phone that is not samsung it can't read/open files unless you format it that would surely delete the data in it. in his instance without a warning it automatically formatted the sim and deleted all the data in it which would make it useless. in his case the sim card before is associated with the network but somehow reformatted and the data in it was lost.
so he went to tmobile today and got a new sim card, and everything works again.
maybe it did get damaged in the process.. who knows now!

[Q] Sim card not found

Alright, lately after I unlock my phone it tells me that my sim card is not found. It bugs me a lot because I have to shut the phone down and take the card out and back in. No, I didnt drop it and it isnt rooted. Is it my sim card or the phone? And if it keeps doing this, should I send it into ATT?
if you have some compressed air i'd blow it in the sim card slot, but thats probably not the problem i would take it to AT&T and try to get a new sim card or have them look at your phone
Is the sd/sim cover flush?
drakizard said:
Alright, lately after I unlock my phone it tells me that my sim card is not found. It bugs me a lot because I have to shut the phone down and take the card out and back in. No, I didnt drop it and it isnt rooted. Is it my sim card or the phone? And if it keeps doing this, should I send it into ATT?
Click to expand...
Click to collapse
Is it the SD card that came with the phone, or one you bought separately?
drakizard said:
Alright, lately after I unlock my phone it tells me that my sim card is not found. It bugs me a lot because I have to shut the phone down and take the card out and back in. No, I didnt drop it and it isnt rooted. Is it my sim card or the phone? And if it keeps doing this, should I send it into ATT?
Click to expand...
Click to collapse
I had to go get a new SIM card today because the original was not connecting. It initially didn't enable a network signal, so the gal rebooted my phone....and of course saw my custom boot animation and status icons and what not...I don't think she had seen a rooted phone before...said something about "you've really bling'd this thing out haven't you? This is the most customized phone I have ever seen"... [sheepish grin]
Pull out the batery and turn on with the sim card inside.
Sent from my Desire HD using Tapatalk
Try the battery pull mentioned above. If it keeps happening then try getting a new sim from att. If the issue persist then call att they will more then likely replace the phone.
Scott_S said:
Is it the SD card that came with the phone, or one you bought separately?
Click to expand...
Click to collapse
Oops. I thought he said SD card. No wonder no one answered that question of mine. Lol

Hello, I purchased a galaxy tab 7 plus in Hong Kong. All work great until 2 days ago,

Hello, I purchased a galaxy tab 7 plus in Hong Kong. All work great until 2 days ago, I inserted another Sim card then it now says no Sim card. I tried with several other Sim cards but no luck, I did a factory reset, flashed with firmware from Sam mobile but still no luck, I don't know what else to do before I send it to Samsung for repair that gonna be expensive, help is greatly wanted, thank you.
Sent from my GT-I9100 using XDA
Try to insert the sim card with the tablet on. Does it restart? If not are you sure you are inserting it with the correct side?
Hello, thanks for the answer, I tried all that already, anyway the Sim only fit in one position so you cannot take wrong.
The tab restarts when inserting card yes.
I tried also taking the battery out for 10 mins... Clean the head of the Sim compartment but no luck.
Sent from my GT-I9100 using XDA
You took the battery out? how did you do it?
P_
sim card
pakalrtb said:
You took the battery out? how did you do it?
P_
Click to expand...
Click to collapse
Just removed the back by pushing under the sd card slot then inserted a flat tool to unclip the lid, then removed the batery connector.
However i still have the issue, its driving me crazy as it is my working tool...
does the original SIM still work in it?
perhaps try flashing original & latest frimware updates for new/different modem.
I know one chinese version of tab plus has locked bootloaded dud to China's restrictions, I would not be surprised if they have locked down modem as well.
And for the heck of it you could always try Galaxy S Unlock app, to be certain you're unlocked.
Strongly suggest backing up /EFS folder (twice) just in case.
Thanks for the suggestion, I flashed the device twice already but there is only one file. Could you direct me to the files you are referring to please I'll take a look when I'm back home, thanks again.
Sent from my GT-I9100 using XDA
I would try EVERYTHING else before flashing a new modem. Toggle airplane mode. disable/enable packet data, etc.
First, does the original SIM still work?
If so I would give the Galaxy S Unlock a shot for the heck of it.
These other SIMs have you tried them in other devices to either make sure they work or activate them?
did you purchase device on a SIM contract??
sim issue
The original sim does work, i have put it in other phones and it works fine, i have also tried other sim but still same issue, message still say "please insert sim card"
I have purchased the tab sim free in hk so no, no contract, it did work fine since december until 2 days ago where i input a data only sim card, when i insert sim card it does reboot, meaning it detects the card in the socket but thats it.
Concerning Galaxy S Unlock my tab is not rooted i have used only legit firmware until now so im not sure about that.
PS: looking at my phone servie status it says:
Service State: Out of service
Are you sure you havent been sold a bad or expired sim card?
Id try to give samsung customer support a call at least, they will probably tell you to send it to them anyway.
Can you try exchanging this for another one where you puchased it?
Well, i bought it during my holidays in hk but i live in norway, so... bit difficult to chage it, the sim card works just fine in other devices so it should work in tab.
I tried the galaxy s unlock and during step 1 it says error for efs backup, so either because im not rooted or because my efs is corrupted.
Probably because youre not rooted.
Im wondering if the SIM could be from a small provider which isnt recognized by the device?
It should at least dected then say something like network provider unrecognized, etc.
I really dont what to say.
I would keep trying other sims, try to get a 5$ pre pay from a major carrier like O2, 3, tmobile, etc. not sure what carriers you have over there.
Well i use Telenor which is the biggest and also quite big in europe, i will call customer service tomorrow and hear what they say, but i fear its gonna rip my pockets...
richardfv said:
Well i use Telenor which is the biggest and also quite big in europe, i will call customer service tomorrow and hear what they say, but i fear its gonna rip my pockets...
Click to expand...
Click to collapse
did you push the simcard all the way to the bottom of the slot?
I need a pen to push it....so I wonder if you insert your sim card properly.
dannyyung said:
did you push the simcard all the way to the bottom of the slot?
I need a pen to push it....so I wonder if you insert your sim card properly.
Click to expand...
Click to collapse
yes, since the first time, repair shop said they cannot help since device has been purchased in hong kong...
No solutions until today...
Solved
After dismantling the tab completely (hard work guys...) i confirm that the sim card reader is defect, the cushions that reads the card did not press completely on it so i applied a temporary fix by adding an extra layer to thicken the card so it can press correctly on the cushions. I did try this fix before with the tablet in one piece, however i could not get it to work correctly.
Anyway thanks for your help and i'm happy that i can use it again

[Q] Fresh CM10.1 won't recognize sim card

First of all, I'm a Sprint user, so the concept of sim cards is kind of foreign to me.
Just picked up an Atrix 2 for a friend, rooted, flashed CM10.1 from this post:
http://forum.xda-developers.com/showthread.php?t=2121029
Rebooted, everything's dandy. Turned it off, put in their sim card, and I still have no service. So I poked around, and under Settings -> More... -> Mobile Networks -> Network Operators, if I choose either Search networks or Choose automatically, I get an error. I don't have the sim card now, so I can't say, but one of them was "Error while searching for networks" I think and the other "Can't connect to this network right now"
I'm not sure how to tell if it's recognizing the sim card, or 2, if there's something I have to do to get service.
I'd rather not flash it back to factory if I can help it. I was hoping someone here could help. Thanks!
shouck886 said:
First of all, I'm a Sprint user, so the concept of sim cards is kind of foreign to me.
Just picked up an Atrix 2 for a friend, rooted, flashed CM10.1 from this post:
http://forum.xda-developers.com/showthread.php?t=2121029
Rebooted, everything's dandy. Turned it off, put in their sim card, and I still have no service. So I poked around, and under Settings -> More... -> Mobile Networks -> Network Operators, if I choose either Search networks or Choose automatically, I get an error. I don't have the sim card now, so I can't say, but one of them was "Error while searching for networks" I think and the other "Can't connect to this network right now"
I'm not sure how to tell if it's recognizing the sim card, or 2, if there's something I have to do to get service.
I'd rather not flash it back to factory if I can help it. I was hoping someone here could help. Thanks!
Click to expand...
Click to collapse
Did you ever try it on stock? if yes, did it work there?
Also, what carrier are you using, and if it is not whatever your phone was sold for (ATT if it has the symbol on the bottom, but not sure if you are in the US. If it is not the same carrier, it must be unlocked, but it should have asked for a code. Does it give you a message saying no sim card ever, or does it just not work at all?
I know that was a lot of questions, but there are a lot of things that it could be.
Also, try just blowing in the sim card slot and stuff to clear it of any lint or crap that could be in there.
lkrasner said:
Did you ever try it on stock? if yes, did it work there?
Also, what carrier are you using, and if it is not whatever your phone was sold for (ATT if it has the symbol on the bottom, but not sure if you are in the US. If it is not the same carrier, it must be unlocked, but it should have asked for a code. Does it give you a message saying no sim card ever, or does it just not work at all?
I know that was a lot of questions, but there are a lot of things that it could be.
Also, try just blowing in the sim card slot and stuff to clear it of any lint or crap that could be in there.
Click to expand...
Click to collapse
Whoa. Brighton. I'm in Milford. Crazy. No, I didn't try it stock, but I just RSD'd it back to stock, so I'll try that next. I don't have the sim card with me. She had to put it back in her phone so she could have something. I'll try it in a bit.
Yeah, it's ATT. And when the sim card was in it, if I remember correctly, it just said "No Service". Before I flashed it to stock, it DID say "No SIM Card" So I guess it's seeing it to an extent. I'll try stock and report back.
Do I need to have the sim card in it once so it registers on ATTs system or something, then I can CM the thing? Like I said, I'm on Sprint, so sim cards are new to me. Thanks!
shouck886 said:
Whoa. Brighton. I'm in Milford. Crazy. No, I didn't try it stock, but I just RSD'd it back to stock, so I'll try that next. I don't have the sim card with me. She had to put it back in her phone so she could have something. I'll try it in a bit.
Yeah, it's ATT. And when the sim card was in it, if I remember correctly, it just said "No Service". Before I flashed it to stock, it DID say "No SIM Card" So I guess it's seeing it to an extent. I'll try stock and report back.
Do I need to have the sim card in it once so it registers on ATTs system or something, then I can CM the thing? Like I said, I'm on Sprint, so sim cards are new to me. Thanks!
Click to expand...
Click to collapse
LOL, I'm Milford too sort of. Milford mailing, Brighton Township, but more people have heard of Brighton around here, so I use that.
Anyways, yeah that means it's seeing it and it is probably an apn problem. you NEED the sim card for any network stuff to work. let me know about stock, it could just bee that cm did something dumb, but my guess is you need the right apns for ATT, which I could give you. What phone is the sim from? it might not work with the A2 if it is not made for smartphones. once is stock, I would just bring it to the store if it doesn't work, and tell them to activate it, and they will give you a free sim.
lkrasner said:
LOL, I'm Milford too sort of. Milford mailing, Brighton Township, but more people have heard of Brighton around here, so I use that.
Anyways, yeah that means it's seeing it and it is probably an apn problem. you NEED the sim card for any network stuff to work. let me know about stock, it could just bee that cm did something dumb, but my guess is you need the right apns for ATT, which I could give you. What phone is the sim from? it might not work with the A2 if it is not made for smartphones. once is stock, I would just bring it to the store if it doesn't work, and tell them to activate it, and they will give you a free sim.
Click to expand...
Click to collapse
The current phone is a Huawei something. Fusion? Fusion 2? I'm not sure. But it's Android, but it's 2.2 or 2.3. It's a pretty lame phone. I'll get back over there and grab the sim in a few hours, and see what it does.
So in theory, stock Atrix 2 rom, and her sim, it should just work, right?
shouck886 said:
The current phone is a Huawei something. Fusion? Fusion 2? I'm not sure. But it's Android, but it's 2.2 or 2.3. It's a pretty lame phone. I'll get back over there and grab the sim in a few hours, and see what it does.
So in theory, stock Atrix 2 rom, and her sim, it should just work, right?
Click to expand...
Click to collapse
It Should, but might not. if it does, keep the sim in and flash cm again if you want. if not, post a screenshot of settings--about phone--status
or just post the info of network through Mobile network state, and make sure the imei shows a number not some error.
also check under wireless & networks--Mobile Networks--Access Point Names and make sure stuff seems normal there. (should have ATT stuff of some kind)
lkrasner said:
It Should, but might not. if it does, keep the sim in and flash cm again if you want. if not, post a screenshot of settings--about phone--status
or just post the info of network through Mobile network state, and make sure the imei shows a number not some error.
also check under wireless & networks--Mobile Networks--Access Point Names and make sure stuff seems normal there. (should have ATT stuff of some kind)
Click to expand...
Click to collapse
Oh, I forgot to add that to the OP. I did look at the IMEI and there was a long string there. Not sure what it means, but...
shouck886 said:
Oh, I forgot to add that to the OP. I did look at the IMEI and there was a long string there. Not sure what it means, but...
Click to expand...
Click to collapse
That's fine. it is basically the serial number of sorts for the radio chip. it is distinct for all phones, and is how it is identified internationally for carriers and unlocking and such. sometimes with broken harware/firmware this can become unknown or something, so just wanted to make sure it wasn't a problem. I would say there is a chance you need to get it activated from att. you can't totally share a sim card, as they want ou to add the phone to the plan, but if the old one is going away, it would be worth just bringing it in and asking for a new card.
lkrasner said:
That's fine. it is basically the serial number of sorts for the radio chip. it is distinct for all phones, and is how it is identified internationally for carriers and unlocking and such. sometimes with broken harware/firmware this can become unknown or something, so just wanted to make sure it wasn't a problem. I would say there is a chance you need to get it activated from att. you can't totally share a sim card, as they want ou to add the phone to the plan, but if the old one is going away, it would be worth just bringing it in and asking for a new card.
Click to expand...
Click to collapse
That would probably be the problem then. I need to have att add it to the plan? I wonder if I can call them and if I'd need any account info. Dammit
shouck886 said:
That would probably be the problem then. I need to have att add it to the plan? I wonder if I can call them and if I'd need any account info. Dammit
Click to expand...
Click to collapse
what is the background of the plan. like what did you have before this phone plan wise, and what are you trying to do now. my guess i things are not set up right, which could end up costing you more money if you have an old plan or something. let me know, and I can see if anything is glaring, but you probably have to have it activated or something, I remember calling to activate i or something, but I am not sure exactly what the process was.
the only info the will likely want is the last 4 digits of your SSN (or whoever's the account is under), the IMEI, and maybe something from the sim card.
lkrasner said:
what is the background of the plan. like what did you have before this phone plan wise, and what are you trying to do now. my guess i things are not set up right, which could end up costing you more money if you have an old plan or something. let me know, and I can see if anything is glaring, but you probably have to have it activated or something, I remember calling to activate i or something, but I am not sure exactly what the process was.
the only info the will likely want is the last 4 digits of your SSN (or whoever's the account is under), the IMEI, and maybe something from the sim card.
Click to expand...
Click to collapse
Her grandpa's plan. She's currently using the Huawei, and in the end, I want her running the A2 with CM. I have nothing to do with the plan, technically. I'm just trying to help out. I'll get that info, and give them a call before I try. Or while I try.
shouck886 said:
Her grandpa's plan. She's currently using the Huawei, and in the end, I want her running the A2 with CM. I have nothing to do with the plan, technically. I'm just trying to help out. I'll get that info, and give them a call before I try. Or while I try.
Click to expand...
Click to collapse
Just an update, ended up needing a new sim card. Then she lost the phone in a field a few days later. :good:
shouck886 said:
Just an update, ended up needing a new sim card. Then she lost the phone in a field a few days later. :good:
Click to expand...
Click to collapse
LOL, classic, anyways, glad you got it to work for a few days at least!

No SIM card error, help

Woke up the other day and my AT&T s6 randomly got this issue. I am using my cricket sim card on this smg900a. Tried another cricket sim and it also did not work. It is not my sim either as im currently using it on another phone. Also does not appear to be a hardware issue as it detects when i insert or remove the sim. Just says No SIM, Emergency calls only. Please help anybody.
Perhaps some faulty SIM cards? Try one from another operator. Also AT&T phones usely works only with AT&T SIM cards if I'm correct.
mrjraider said:
Perhaps some faulty SIM cards? Try one from another operator. Also AT&T phones usely works only with AT&T SIM cards if I'm correct.
Click to expand...
Click to collapse
Cricket is an at&t sub carrier. All at&t phones work on cricket actually, ive been using at&t phones on their service for quite a while now.
Try to contact the carrier and see what they suggest.
Revilo-Relgnihs said:
Try to contact the carrier and see what they suggest.
Click to expand...
Click to collapse
Well all they tried was put in a new sim card which did not work.. said it was the phone. But i believe it might be software related.
Israelsalinas19 said:
Woke up the other day and my AT&T s6 randomly got this issue. I am using my cricket sim card on this smg900a. Tried another cricket sim and it also did not work. It is not my sim either as im currently using it on another phone. Also does not appear to be a hardware issue as it detects when i insert or remove the sim. Just says No SIM, Emergency calls only. Please help anybody.
Click to expand...
Click to collapse
I can see several more people have same issue, including myself, but I tampered service mode and EFS folder, so I guess there could be a problem.
Unfortunately dont have original EFS folder backup, or warranty, as I am not the first owner of the phone.
My post:
http://forum.xda-developers.com/galaxy-s6/help/g920f-network-issues-t3291903#post64814110
Hope someone find solution to this quickly.
brenner650 said:
I can see several more people have same issue, including myself, but I tampered service mode and EFS folder, so I guess there could be a problem.
Unfortunately dont have original EFS folder backup, or warranty, as I am not the first owner of the phone.
My post:
http://forum.xda-developers.com/galaxy-s6/help/g920f-network-issues-t3291903#post64814110
Hope someone find solution to this quickly.
Click to expand...
Click to collapse
Yep i gotta use a cheap phone meanwhile -.- this sucks.

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