[Q] Coating on Moto G wearing off? - Moto G Q&A, Help & Troubleshooting

I bought Moto G in India, not so long ago (replaced it once for signal issues, this one arrived in May). Also bought the original moto flip cover to go with it and now I am noticing some permanent smudge marks on the screen where magnet on the cover is supposed to be.
These smudge marks go away when I wipe the screen clean but as soon as i use the phone again, they are back.
Anyone else saw this to be a problem?

I've seen similar issue with 3rd party flipcover which has vaccum cup. After few weeks of use the coating is gone permanantly.
Sent from my SM-T210R using Tapatalk

Yes, i had also problem with screen coating and Amazon replaced the phone.

ksuuk said:
Yes, i had also problem with screen coating and Amazon replaced the phone.
Click to expand...
Click to collapse
Had a long chat over motorola website. The guy said it's because of the way I use my phone. I guess making your phone sit on table through out weekdays is bad for phone's health.

Related

Air Bubble Inside of Screen

I recently bought a used HTC One S. Its in great shape and I've only had it for a few months. A few days ago I noticed an air bubble on the left side of my screen. At first I thought it was a crack or a scratch but the glass on my phone is fine. It keeps getting larger and I don't have any money for a new phone at the moment so I was wondering if anyone else had this problem or knows how to fix it?
ThatOneKidRobby said:
I recently bought a used HTC One S. Its in great shape and I've only had it for a few months. A few days ago I noticed an air bubble on the left side of my screen. At first I thought it was a crack or a scratch but the glass on my phone is fine. It keeps getting larger and I don't have any money for a new phone at the moment so I was wondering if anyone else had this problem or knows how to fix it?
Click to expand...
Click to collapse
Is it under the screen protector and not the screen itself perhaps?
Sent from my rotary phone
the4biddendonut said:
Is it under the screen protector and not the screen itself perhaps?
Sent from my rotary phone
Click to expand...
Click to collapse
I don't have a screen protector on my phone. Its in the screen its self :crying:
I used to see this on the old acclaims a lot. Best bet is a blowdryer to reheat the glue under the digi. Let it cool slowly though or it can crack (though it's unlikely)
Otherwise it'll need a new digitizer
Sent from my KFSOWI using xda app-developers app
kyleberry.graphics said:
I used to see this on the old acclaims a lot. Best bet is a blowdryer to reheat the glue under the digi. Let it cool slowly though or it can crack (though it's unlikely)
Otherwise it'll need a new digitizer
Sent from my KFSOWI using xda app-developers app
Click to expand...
Click to collapse
I've tried this because I saw it on a form for one of the older iPhones and it made it worse!! I'm not really worried about anymore. Guess I'll have to wait for my upgrade later this year
ThatOneKidRobby said:
I recently bought a used HTC One S. Its in great shape and I've only had it for a few months. A few days ago I noticed an air bubble on the left side of my screen. At first I thought it was a crack or a scratch but the glass on my phone is fine. It keeps getting larger and I don't have any money for a new phone at the moment so I was wondering if anyone else had this problem or knows how to fix it?
Click to expand...
Click to collapse
I have the same issue .. just started for me... last year my broken screen had been replaced...
Theoretically this will occur when the digitizer is getting apart from the screen. As you may know, the screen we see it's composed from several layers glued together. The digitizer is the last layer, the one we touch and transmit our touches to the OS. This is also the part that usually gets broken (if the shock wasn't too big ofc to break the actual LCD screen).
You could go to a service, they are used to replace such parts and they could glue it back. It might be possible that your device had the digitizer replaced in the past and it was not properly glued as it have been initially in the manufacturing plant and that's why you have the issue

[Q] Screen coating come off

Hi all
I had my Nexus 5 since launch day, but in the last few months I have noticed two rather large areas of the middle of the screen are always oily or "smudged".
If I clean the screen by carefully applying sellotape and then lifting, all oil and smudges are removed, but even after cleaning my hands and using the screen lightly in the same two areas there is always a permanent smudge, and in those areas it feels different, as if the coating is removed.
I have not used any screen protectors or cleaners and I take great care of my Nexus.
It is annoying with the glare.
I haven't had a phone do this before..
I'm going to pop it back to the shop perhaps I just got a unlucky one, but I am wondering about buying a screen protector if this is an issue with the phone..
Anyone else experienced this?
Cheers
Photos?
Sent from my Nexus 5 using Tapatalk
It's happened with the last two nexuses I've had (Galaxy & 4)
Just normal wear and tear.
Sent from my Nexus 5
LaurenceGough said:
Hi all
I had my Nexus 5 since launch day, but in the last few months I have noticed two rather large areas of the middle of the screen are always oily or "smudged".
Click to expand...
Click to collapse
post some clear pics...
Well, I wouldn't say I'm as heavy a user as most on here!! I use it for about half an hour to an hour a day on average. My last phone never did this after 2 and a bit years of heavier usage and I wouldn't call it acceptable for the use I have done. Pretty poor if this is normal for nexus devices, although I couldn't find anything on this relating to the Nexus 5 (only 4, and that wasn't much) in my quick searches online.
I think there must have been a defect in mine which has just got worse over time as I treat this like my baby!
Here is a pic, you see the horizontal lines, almost like a "Z" shape, it appears this is where the coating has come off.
LaurenceGough said:
Well, I wouldn't say I'm as heavy a user as most on here!! I use it for about half an hour to an hour a day on average. My last phone never did this after 2 and a bit years of heavier usage and I wouldn't call it acceptable for the use I have done. Pretty poor if this is normal for nexus devices, although I couldn't find anything on this relating to the Nexus 5 (only 4, and that wasn't much) in my quick searches online.
I think there must have been a defect in mine which has just got worse over time as I treat this like my baby!
Here is a pic, you see the horizontal lines, almost like a "Z" shape, it appears this is where the coating has come off.
Click to expand...
Click to collapse
Test it add a single drop of water on the phone and move the water around by tilting the screen if the coating is still in that area it water should float and move easily without trace over the ear piece with tape for precaution do not submerge the screen or phone
Sent from my Nexus 5 using Tapatalk
My gf had the same problem with old iPhone 4. She went to the shop to try to replace it under warranty, but they refused to do that. They said something external caused it (like some liquid).
I know this is not helpful post...just sharing . I hope that you will be able to exchange it for new one...
Sent from my Nexus 5 using Tapatalk
Tenhi said:
My gf had the same problem with old iPhone 4. She went to the shop to try to replace it under warranty, but they refused to do that. They said something external caused it (like some liquid).
I know this is not helpful post...just sharing . I hope that you will be able to exchange it for new one...
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
There's no point. All phones with this oleophobic coating have this "problem".
2 ways to verify for certain if the oleophobic coating is gone. First, you can put a few drops of cooking oil on the screen, and try to smear it. If the coating is still there, the oil beads up instead of smearing. See here
Second, if you dare, write on the screen with a sharpie/permanent marker. If there's coating, the ink will bead up and can easily be wiped away. If not, ink will dry and can't be wiped unless you use alcohol.
I use an oleophobic screen protector like the one in the video.
I'm suffering with this problem too and I got my Nexus 5 in November. My galaxy s2 lasted 3 years with its coating and still to this day hasn't given me a spot like that.
Sent from my Nexus 5 using Tapatalk
Argh! That must be soo annoying! I guess you were just unlucky that you got a subpar screen on your beast
However, can this issue be tackled by applying on a decent screen protector??
- Swiped from my Nexus 5!
vin4yak said:
Argh! That must be soo annoying! I guess you were just unlucky that you got a subpar screen on your beast
However, can this issue be tackled by applying on a decent screen protector??
- Swiped from my Nexus 5!
Click to expand...
Click to collapse
Yeah screen protector is a different surface but once you remove it the issue is still there on the glass.
Sent from my Nexus 5 using Tapatalk
Oleophobic coatings do come off over time and with use. I never have this problem as I personally can't use a screen without a protector. Like to keep my things in pristine condition. A good glass screen protector will help you forget about your problem though.
I had his issue with my Nexus 4 after only 3 months of use, bought a screen protector to protect what coating I had left. I don't think it's down to a bad screen etc just the texture of some people's hands and the way they use it is different, my coating wore off top left right at the notification but, I'd obviously been consistently putting pressure there.
Sent from my Nexus 5 using xda app-developers app
Mine wore down and I replenished it with this http://www.ebay.com/itm/Fusso-Smart...t=US_Cell_Phone_PDA_Cases&hash=item27de7c859e
Well it's a very poor quality screen if it does this that quickly. My old HTC Desire Z lasted years with no problem and the same use. Maybe I did just get unlucky it seems a few others have the same problem...
I had it replaced by carphone warehouse but their service was useless and it took almost a month to get it changed, the first screen they replaced was covered in scratches all over!! What a disgrace, so now it has had to be opened up twice - never great for a phone and especially such an expensive and new one.
I am now using an Anker glass screen cover which feels a bit better than the standard glass, has all the coatings, is the same hardness if not harder and comes with a warranty + if they screen goes I can just replace it for around £12 without having to send it off for someone to mess up and be without my phone.
I didn't want to use a screen protector but this Anker glass one is crystal clear and does not affect anything, and I'm very fussy.
Had this happen on my S2. I got a Zagg HD screen protector at Best Buy (because they will install it and if it's not perfect they'll open another one and redo it; plus I'm clumsy and attract dust in mid-application) and it worked great for 2 years and counting. I've been itching to go get one on this phone too but keep putting it off. This thread reminded me off what I have to look forward to if I don't.
I found that using a stylus seems to hasten the erosion of the layer, at least when comparing my S2 to my wife's as well as our tablets.
Sent from my Nexus 5 using Tapatalk
Having the same issue here.
Has anyone tried to see if Google will fix it under warranty?
I should hope they would fix it under warranty! Send it back. It's a disgrace for it to happen in such a short time period.
So I finally got around to calling and I was told there wasn't much they can do about it because the phone is still fully functional even with the coating wearing off. I was told to buy a screen protector...
I'm not sure how I feel about this.

Tempered Glass Screen Protector Spider Web Pattern

I recently purchased a tempered glass screen protector for my nexus 5. From using it so far I love most everything about it. It feels just like the screen without a screen protector and does not smudge is easily as the other screen protectors I would use. Since I'm used to paying a lot less for screen protectors I took a lot of time to apply the screen protector. I took about 30 minutes, but it was worth it since I applied it perfectly. Not a piece of dust, so straight it looks like the screen itself. However as soon as I applied it I was disappointed to see these weird patterns under the screen. I said spider webs because that is the best term I can think of to describe them. It almost looks like little circles of fiber are under the screen. The biggest one has a little rainbow circle in the middle surrounded by what looks like a spider web. Any help would be appreciated.
Sent from my Nexus 7 using xda app-developers app
It's moisture - did you apply it in a wet environment? I applied mine in a bathroom after running a hot shower (to settle the dust) and ended up with something that looks exactly like this.
Bump. I just need to know if it is a faulty screen protector so I can return it
Sent from my Nexus 7 using xda app-developers app
Its a known issue with the N5. Almost everyone has the spider web with the tampered glass, especially by the mic. You might be able to get rid of it by using binder clips or some sort of clips and leave it over night.
I was in a bathroom since it has the least dust but it was dry at the time. I did wipe it down with 70% isopropyl rubbing alcohol. I didn't notice any left at the time and I figure it would have all evaporated quickly anyways. What did you end up doing with yours?
Sent from my Nexus 7 using xda app-developers app
I heard about the binder clip thing, but I'm way too protective of my phone and would honestly just rather buy another screen protector.I wasn't aware the problem is common in the n5. Thanks for the input!
Sent from my Nexus 7 using xda app-developers app
Don't buy the same screen protector. You'll get the same result. Mine also have that little dimple on the bottom right portion on my phone. If you must, get the iloom flex glass or similar kind. It goes on your screen without air bubble trapped unlike the non bendable glass protector. Hope this helps.
Sent from my Nexus 5 using xda app-developers app
you can try massaging them just like getting rid of bubbles from a plastic screen protector. applying pressure using your fingers.
if you don't want to use binders, you can use clothespin with a cloth in between to apply pressure.
I initially had them but after doing the above I got rid of it and it never came back.
It could well be a faulty screen protector. Which brand did you buy? I had an identical problem with my spigen tempered glass screen protector. Luckily they were happy to replace/refund it as it was known to have come from the original, faulty batch they initially released around the release date of the nexus 5.
Domster26 said:
Bump. I just need to know if it is a faulty screen protector so I can return it
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Domster26 said:
I recently purchased a tempered glass screen protector for my nexus 5. From using it so far I love most everything about it. It feels just like the screen without a screen protector and does not smudge is easily as the other screen protectors I would use. Since I'm used to paying a lot less for screen protectors I took a lot of time to apply the screen protector. I took about 30 minutes, but it was worth it since I applied it perfectly. Not a piece of dust, so straight it looks like the screen itself. However as soon as I applied it I was disappointed to see these weird patterns under the screen. I said spider webs because that is the best term I can think of to describe them. It almost looks like little circles of fiber are under the screen. The biggest one has a little rainbow circle in the middle surrounded by what looks like a spider web. Any help would be appreciated.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Its not faulty, I'm very OCD myself, and I had the same thing with a tempered glass screen protector from Anker.
It took about a week of gentle massaging, and rubbing, but it comes out. You just need to keep rubbing it...
DO NOT SAY THATS WHAT SHE SAID
But seriously... thats all
may need the "glue" to take care of it...
use a hair drier and get it warm... then use pressure and come clothe clips... i think a binder clip is too strong
see what happens
I used a small adjustable wrench with cloth covering the back of phone and the glass. With it you decide how firm its clamped.
20 minutes and the big bubble to the right of the led was gone. Never to return. ?
Sent from my N5, N7, Moto X, G Tab 3 or S2.....
An update to provide info to those in the future. Not wanting to try anything with my phone until trying out a new one, I contacted the person who sold it to me. The eBay seller kindly sent me a new one, so as soon as I got it, I applied it. I was even more careful, and was frustrated every time it was half a millimeter off. Once again, I applied it perfectly. I put my finger on the center of it, and watched it slowly stick. My heart dropped when it revealed the bubbles, in the identical spots as they were in before. Not to mention the biggest one seems bigger and there is a slight patterned line in the middle. I haven't decided yet. I might try the methods everyone provided (Thanks!), or I will get myself a nice spigen one. I think it might have been because it was some cheap protector. The pictures are below.
Sent from my Nexus 7 using xda app-developers app
I used binder clips but I used a thick microfiber cloth before I put the binder clip on and it worked 100%. I had a small area near the camera at the top and placed a MF cloth over it and used the end of a ball point pen (Not the tip) and put pressure on it and it disappeared. It's now been 1 month and its still flawless.
If you don't clamp and leave it clamped for 20 minutes or so on those bubbles, they will likely appear on any glass protector. Its a widely know n5 screen issue.
A binder clip....or a medium adjustable wrench work great. Careful not to over tighten and break the glass tho. And use padding....cloth.
Some guys here keep returning them, thinking they are all defective adhesive in the exact same spots. Lol. Especially the well known big spot to the right of the led.
Sent from my N5, N7, Moto X, G Tab 3 or S2.....
---------- Post added at 09:19 AM ---------- Previous post was at 09:18 AM ----------
I'll add, my mime ghost had the same bubbles as the pics above. 20 minutes of the wrench in each spot....they were all gone for good. 2 months now and the glass is still flawless and bubble free.
Sent from my N5, N7, Moto X, G Tab 3 or S2.....
kj2112 said:
If you don't clamp and leave it clamped for 20 minutes or so on those bubbles, they will likely appear on any glass protector. Its a widely know n5 screen issue.
A binder clip....or a medium adjustable wrench work great. Careful not to over tighten and break the glass tho. And use padding....cloth.
Some guys here keep returning them, thinking they are all defective adhesive in the exact same spots. Lol. Especially the well known big spot to the right of the led.
Sent from my N5, N7, Moto X, G Tab 3 or S2.....
---------- Post added at 09:19 AM ---------- Previous post was at 09:18 AM ----------
I'll add, my mime ghost had the same bubbles as the pics above. 20 minutes of the wrench in each spot....they were all gone for good. 2 months now and the glass is still flawless and bubble free.
Sent from my N5, N7, Moto X, G Tab 3 or S2.....
Click to expand...
Click to collapse
Thanks to everyone for the help! I thought it was my screen protector. Now I just have to bring myself to put a binder clip on my phone.
Sent from my Nexus 7 using xda app-developers app
Domster26 said:
Thanks to everyone for the help! I thought it was my screen protector. Now I just have to bring myself to put a binder clip on my phone.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I had the same issue like you. You have to take the back cover off and unscrew the bolt that is under to bubble. The screen is fitted with 4 bolts at the bottom. It is too tightened.
bioan said:
I had the same issue like you. You have to take the back cover off and unscrew the bolt that is under to bubble. The screen is fitted with 4 bolts at the bottom. It is too tightened.
Click to expand...
Click to collapse
I probably wouldn't want to try it until I had tried the binder clip, but doesn't taking off the back cover void your warranty?
Sent from my Nexus 7 using xda app-developers app
Thread cleaned, and honestly, I don't know why (or how for that matter) it turned into a racial discussion.
But in the better interest, let's try and not be so sensitive in the future.
No harm, no foul.
But if anybody says "cheap Russian cars"... I will agree with you 100% :laugh::laugh::laugh:
Carry on with... what was it? Oh yeah, screen protectors.
MD
Domster26 said:
I probably wouldn't want to try it until I had tried the binder clip, but doesn't taking off the back cover void your warranty?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
No. You can easily take it off with a plastic card. It's fitted with clips.

Camera accent bending off?

The accent around my camera is bending off. I can actually push it back down, but it just bends back out. What should I do? https://www.youtube.com/watch?v=_uEjTSvEMnA
You could contact Motorola since it could possibly affect waterproofing but good luck on that. Sending it back may require you going without a phone for weeks or longer if you get it back at all. Motorola's support has gone to the dogs.
Sent from my SM-T530NU using Tapatalk
sticktornado said:
The accent around my camera is bending off. I can actually push it back down, but it just bends back out. What should I do? https://www.youtube.com/watch?v=_uEjTSvEMnA
Click to expand...
Click to collapse
I have this issue on my moto g 2015. Moto Support says it is normal.
Dhamukanna said:
I have this issue on my moto g 2015. Moto Support says it is normal.
Click to expand...
Click to collapse
Are you serious? I'd think that this would make the device no longer water resistant.
I can confirm motorola outsourced support in bangladesh is very bad. They don't know what they are doing. "HMMM....ALLOW ME TO PLACE YOU ON HOLD FOR A MOMENT...HMMM" Seems like there's no support in the states at all. I just had one with a torn speaker seal replaced. This is what support said: Ship phone first, then get replacement. Get replacement first but get charged, then when moto receives my phone i'll get a refund. I went with the first option. Received fedex code to print the shipping label at fedex, was told not to use this code, received several more codes. Then received moto code to order a new phone. Ordered. Took weeks to build ship receive. Failed clearance in transit, had to be rerouted, delayed. Endless phone calls, chats, emails. Finally received replacement. I was never without a phone, but proving the broken seal is not physical damage done by me was a pain. Good luck proving factory defects. My first and last motorola device.
---------- Post added at 04:41 PM ---------- Previous post was at 04:40 PM ----------
Dhamukanna said:
I have this issue on my moto g 2015. Moto Support says it is normal.
Click to expand...
Click to collapse
Moto support are nuts! Fight it until you get a perfect unit. You paid for it. Nobody gets away with anything.
So no one else has been having this problem?
sticktornado said:
The accent around my camera is bending off. I can actually push it back down, but it just bends back out. What should I do? https://www.youtube.com/watch?v=_uEjTSvEMnA
Click to expand...
Click to collapse
Dang! I thought they were on pretty tightly too!
I know moto maker lets you choose a colour from when you order but I don't think accent is removable.
christopherrrg said:
Dang! I thought they were on pretty tightly too!
I know moto maker lets you choose a colour from when you order but I don't think accent is removable.
Click to expand...
Click to collapse
I actually purchased this from a local Best Buy. I'll probably get it exchanged soon.
Well, Best Buy exchanged it with no hesitation.
Hmm, I've never seen metal bend itself.
mine totally came off , is it going to be a problem for the water resistance because i tested it by dunking it in water , there was no entry of water into the phone , but is it risky , will motorola exchange it , its been almost 6 months since i took it and i also rooted the phone , what do i do?
nitish2055 said:
mine totally came off , is it going to be a problem for the water resistance because i tested it by dunking it in water , there was no entry of water into the phone , but is it risky , will motorola exchange it , its been almost 6 months since i took it and i also rooted the phone , what do i do?
Click to expand...
Click to collapse
Totally came off? That sounds like a bit more than what I was having; maybe you can show a picture? I as well dunked mine in water before realizing the accent was coming off, but just like you, everything seems fine.
rouyal said:
Hmm, I've never seen metal bend itself.
Click to expand...
Click to collapse
That is plastic, not at all aluminum.
SirSoviet said:
That is plastic, not at all aluminum.
Click to expand...
Click to collapse
It is anodized aluminum.
I just did that to my phone while taking off the SUPCASE case I've bought. The case is an extremely tight fit, which feels nice and steady when using the phone and downright scary when trying to pull it off.
So I was trying to pull it off while holding my thumb and forefinger over that accent (motorola dimple area and middle of the accent). Suddenly I heard some suspicious sound (like something unclipping) and I saw the top part of the accent (around and above the camera) is little bit sticking out.
I just watched a disassembly video and I'm 95% sure that bent or even missing accent wouldn't affect water resistance - looks like the camera and flash LEDs are sealed. Accent is just a thin strip of anodized aluminum (not plastic) glued on top. The glue contact area around the camera is so small, once adhesion is lost and the accent is a bit bent, I guess it would keep sticking out. Did anybody figure out a solution to their bent accents? Besides bring it back to store, which I'm not gonna do since the store is on another continent and I already lost my warranty by unlocking the bootloader anyway. I'm considering trying to heat the accent a bit with wife's hair dryer, pry it off, bend it back to flat and glue back together. Question is what to use as a glue. Contact cement usually doesn't want to stick to plastic (where the accent goes on)... Maybe try super-thin automotive double-sided adhestive tape? Similar to what used to glue a cheap replacement glass to your screen.

Question Cracking Crease

Hey all,
I bought my flip the day it came out and have developed some cracking and peeling on the crease of the screen. Is this something I can easily fix with a new screen protector or is this something I need to call Samsung for and use the warranty?
Wowsers, may I ask how that happened? I'd get onto Samsung. That's what the warranty is for after all!
This is just normal use. I don't do anything crazy. I have a desk job. It just started cracking one day and keeps getting progressively worse.
Hi i had the same problem. i saw a crack in the protector horizontaly in the crease right side 2 weeks ago(i bought zflip 3 on end of august) with a gray reflect on White color of the screen.
I decided to remove the protector (you tube vidéo helps to it and furthermore in the french stores all Zflip 3 demo units had no protector on it like flip 1). I bought an hydrogel protector taylor cutted by machine.
The bad big surprise is that the Samsung original protector is not an hydrogel one but a simple sticker like S20 models !! It's a shame for a foldable and the risj to damage the screen is high.
Now i have my z flip 3 with hydrogel that i managed to put myself because the vendor was not sure..... The feeling is better, feels stronger and i love typing text on it after.
I have 2 micro bubbles left but it's far better than to have a cut in the plastic.

			
				

			
				
darkraiderfan said:
Hey all,
I bought my flip the day it came out and have developed some cracking and peeling on the crease of the screen. Is this something I can easily fix with a new screen protector or is this something I need to call Samsung for and use the warranty?
Click to expand...
Click to collapse
Update: I got a new screen protector on Amazon and everything is perfect now. Removal and replacement wasn't much different than a standard phone.
Well done!!!, the phone is better after, the screen seems stronger, typing is easier and its protected!!!
darkraiderfan said:
Update: I got a new screen protector on Amazon and everything is perfect now. Removal and replacement wasn't much different than a standard phone.
Click to expand...
Click to collapse
Is it true when you replace the original protector with something else and it is not done by Samsung, warranty will be void?

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