Dual Monitor w/ MST Hub Problems (SP3) - Microsoft Surface Hub

I came into the SP3 world after many hours researching to make sure that dual external monitors was a possibility, specifically without using USB-powered "external video cards". However, after following directions that people have posted before I have the below setup, and only one external monitor is being displayed.
System: Surface Pro 3 i7 / 8GB / 512GB SSD
Microsoft Surface Docking Station
2x HP LA2206x Monitors
StarTech Triple Head DisplayPort 1.2 Multi Monitor MST Hub
StarTech Mini-DP to DP Adapter cable
Plugged in like so:
Docking Station -> Mini-DP to DP Cable -> MST Hub -> Output 1=Monitor #1, Output 2=Monitor #2
The Surface continues displaying on its screen, and Monitor #1 gets output. Monitor #2 seems like it tries to initialize (I hear the "da-dump" sound from the Surface when it gets plugged in/unplugged) but no video output.
I have tested the MST Hub on another laptop (HP Elitebook Folio 9470m) and both external monitors display without issue. The only difference between the two setups is the Mini-DP to DP adapter cable is not required/cant be used for the setup on the 9470m, as it has a full DP port on it.
Any help would be appreciated, thanks!

Have you looked in the "Screen Resolution" control panel (right-click on the Desktop) to see if the second external monitor is shown?
Have you tried using Win+P to disable the internal display?
Have you checked Device Manager to see if both external monitors are detected correctly and have working drivers?
Have you verified that MiniDP can drive multiple displays at all?
Have you verified that MiniDP can drive the total display resolution that you're trying to run off of it?
Have you verified that the SP3's video chip can drive the total display res that you're trying to get (remember that the internal display is very high resolution)?
Those are the things I'd check first, in probably not quite that order.

GoodDayToDie said:
Have you looked in the "Screen Resolution" control panel (right-click on the Desktop) to see if the second external monitor is shown?
Have you tried using Win+P to disable the internal display?
Have you checked Device Manager to see if both external monitors are detected correctly and have working drivers?
Have you verified that MiniDP can drive multiple displays at all?
Have you verified that MiniDP can drive the total display resolution that you're trying to run off of it?
Have you verified that the SP3's video chip can drive the total display res that you're trying to get (remember that the internal display is very high resolution)?
Those are the things I'd check first, in probably not quite that order.
Click to expand...
Click to collapse
1) Second external does not appear in Screen Resolution
2) Yes, however SP3 devices support 2 external plus internal as per spec sheet
3) I will check this.
4) As per SP3 and DisplayPort 1.2 spec sheet, yes
5) As per SP3 and DisplayPort 1.2 spec sheet, yes
6) It is listed on official documents as an advertised feature for 2 external as well as the internal

For #6 I was specifically asking whether it could drive that much resolution, rather than whether two externals was possible at all (you might try reducing the res on the external panel and seeing if the second wakes up). You should also make sure that your hardware all works; try things like disconnecting the first monitor and making sure the second works when plugged in (leave it in the same spot on the hub?)
Beyond that... do you have a Microsoft store nearby? Even if not, you can try calling their support people. If nothing else indicates the source of the problem, it's probably the sort of thing you should take to the people who are paid to deal with such issues.

Working an issue similar to this now. Trying to use a two Dell U2414H monitors with DisplayPort 1.2 chaining, and a DP Hub. Both end in the same result as you.
Sometimes I'm able to "trick it" and get it working but after a reboot or shutdown the 2nd monitor goes back to disabled and I have to repeat the process. Right now I have it working using one monitor on the mini-DP, and the other on a USB-3 to DP adapter.
Working Microsoft on this issue. They claim there is a KB out for a problem with the dock (2992365) but I haven't been able to pull anything up using that number online.

I didn't have any luck with a MST hub either. I ended up just getting a USB video card adapter and I'm now using my SP3 as my primary work machine with two monitors.

Try it without the dock plugging directly into the dp port on the surface

Can you give me detailed explanation?

Related

Connect Touch Pro it external harddrive?

I see where you can connect your device to the TV to watch movies and such. Is it possiable to connect the device to a external harddrive to play media that you have saved on the harddrive? If so is there a way to connect to A/C power to keep the device charged at the same time? Small palm sized 300gig harddrive + connected to the palm sized device = more space when packing a laptop impractical. Smaller, faster processers, more ram, and improvments in software. We have a palm sized computer, that just happens to have a cell phone built in it.
I just found this thread - http://forum.xda-developers.com/showthread.php?t=411905 - sounds as if others are curious about all the things that may be possiable with this. Any input would be helpful.

HI802 + gk802 USB--sticks and harddrives issue

Hallo everybody!
Some days ago my HI802 wich is a rebrand of gk802 android dongle arrived with dhl.
I order with aliexpress.com for $ 99,-
The HI802 has
- SoC – Freescale i.MX6Q Quad Core Cortex A9 Processor with Vivante quad GC2000 GPU,
· System Memory – 1GB RAM
· Storage – 8GB NAND Flash Memory (on a exchangeable micro SD card)
- micro SD card slot for card up to 32 mb
· Video Output – HDMI
· Connectivity – Built-in Wifi 802.11 b/g/n and Bluetooth
· USB – USB Host + USB OTG
The Hi802 was delivered together with an 2000 ma wallplug, and a proprietary! usb to micro-usb cable.
After unpacking the dongle and connecting it to the supplied charger with supplied usb to micro-usb cable, connecting it to my tv with a hdmi-cable, and plugging in the Mele F10 airmouse dongle into the HI802's usp-port the Hi802 booted up, so i thought erything would be ok.
Unfortunatly the airmouse was not recogniced and i couln't see any mouse-pointer on my tv.
So i tried some normal wired usb-mice, but also with the same effect, also no keyboard worked with the HI802.
After a lot of emailing with the dealer (kimdecent) and searching a lot of other places on the internet, i finally got my HI802 to work with mice and keyboards and also my Mele F10 flymouse:
The usb to micro usb-cable that was deliverd with my device is a proprietary one and non-standard.
After replacing the cable with a standard-cable, all wireless mice and keyboards worked.
Also chargers that can deliver 2000 ma or more work with that device.
The firmware can be updated very easy:
1. Copy all image-files to the external sd-card.
2. Insert the end of a paper-clip into a little whole besides the micro-usb, and then connect the stick to the power-supply.
3. The stick will then boot into recovery-mode and with a connected mouse or keyboard you can select 'update all system files' from menu.
4. Update needs a few minutes
5. Select 'reboot'
I updated the firmware to a rooted version: rc2V1.65.3 without any problems.
The wireless connection of the stick is quite good.
I connected to my router which is about 30 feet away and have 2/3 signal strengh and can download with about 20 - 25 mb/sec and is sufficient to watch most movies.
I already downloaded a lot of Apps, nearly everything works fine, a lot of apps can be moved to internal SD card to save free space.
Also XMBC works like a charme, I watch a lot of videos and movies over wireless NAS.
Some issues i still have:
The HI802 doesn't work with active (powered) usb-hubs, nothing connected to these hubs works, so you should use passive hubs only.
Using an external sd-card with the HI802: The external sd-card seems to get mounted read only with wrong rights, so you can' use it with your apps (i tried to use Backup and Restore to backup).
You have to mount it with r/w-rights in root-explorer manually ( that's the /mnt/external_sd/ folder)
When i connect usb-sticks or harddrives over a passive hub, FAT32-formatted media can be mounted, but the HI 802 can't read from those media, althought the files show up with root-explorer. (I will ty to fix this issue with root explorer in the next days!)
I also couldn't get the HI802 to work with NTFS, also apps that normally mount NTFS-sticks (chainfires stickmount) on other devices without any problems did not work. (maybe also munted r/o ?)
Did anybody of you also have the same problems?
Sadly these are no longer available at this time from Aliexpress. I'm very interested in playing with the quad core model.
We seriously need some more distributors in the US.
Unfavorable review of GK802
There is a Youtube review portrays the GK802 graphics performance as substantially inferior to the MK808. I can't post the link as I do not have sufficient posts but if you google "SZEALZ GK802 Quad-core HDMI Stick PC -- Graphics Tragedy" you will find it. It seems difficult to understand or am I missing something?
re: review
Well the Vivante quad GPU used in Hi802/GK 802 may not be as fast as a Mali400, but it is definitly fast enought to play most games and to decode nearly all videos in hardware up to 1080p.
I tested a lot oft different 1080p videos in avi, mkv etc., and all oft them were played fine without any dropped frames or lags.
When configured correctly (large network-buffering and using hardware-acceleration), you can use mx-player, bs-player and even xmbc to play nearly all video formats.
The only problem at the moment is the missing support for harddrives and thumbdrives, not all nas can deliver 10 MB/sec over wifi.
Is it true that there are some physical differences between the gk802 and the hi802, or both of them are exactly the same? I'm asking this because I remember I read somewhere that gk802 has a heatsink while the hi802 does not..can anyone confirm this???
Hi802/GK802
As far as i know, there are no physical differences, everything is the same, even both devices run with the same firmware.
I only have the HI802 and have only seen pictures of the GK802.
There is no heatsink, the heat is dissipated away from the processor over the metal shelf of the dongle.
This seems to be sufficient for the 10 watts the dongles are consuming.
I just got my gk802 today from geekbuying for $99
I plugged in a 32gb jump drive and the device found all my media and played it with no problem. My RC11 air mouse remote was found and it works fine. I plugged in a logitech 260 cam to the usb hub and the pictures/video were great. However, when I record sound I get a buzzing sound even with the cam unplugged which has a mic. Also, I have nube problem. I can't figure out how to move an app using the
RC11. I can't move it from the home screen even an inch let alone to another screen. It is not like my Android phone and like I say, I am a nube.
NOTE=werttrewis;36396614]Hallo everybody!
Some days ago my HI802 wich is a rebrand of gk802 android dongle arrived with dhl.
I order with aliexpress.com for $ 99,-
The HI802 has
- SoC – Freescale i.MX6Q Quad Core Cortex A9 Processor with Vivante quad GC2000 GPU,
· System Memory – 1GB RAM
· Storage – 8GB NAND Flash Memory (on a exchangeable micro SD card)
- micro SD card slot for card up to 32 mb
· Video Output – HDMI
· Connectivity – Built-in Wifi 802.11 b/g/n and Bluetooth
· USB – USB Host + USB OTG
The Hi802 was delivered together with an 2000 ma wallplug, and a proprietary! usb to micro-usb cable.
After unpacking the dongle and connecting it to the supplied charger with supplied usb to micro-usb cable, connecting it to my tv with a hdmi-cable, and plugging in the Mele F10 airmouse dongle into the HI802's usp-port the Hi802 booted up, so i thought erything would be ok.
Unfortunatly the airmouse was not recogniced and i couln't see any mouse-pointer on my tv.
So i tried some normal wired usb-mice, but also with the same effect, also no keyboard worked with the HI802.
After a lot of emailing with the dealer (kimdecent) and searching a lot of other places on the internet, i finally got my HI802 to work with mice and keyboards and also my Mele F10 flymouse:
The usb to micro usb-cable that was deliverd with my device is a proprietary one and non-standard.
After replacing the cable with a standard-cable, all wireless mice and keyboards worked.
Also chargers that can deliver 2000 ma or more work with that device.
The firmware can be updated very easy:
1. Copy all image-files to the external sd-card.
2. Insert the end of a paper-clip into a little whole besides the micro-usb, and then connect the stick to the power-supply.
3. The stick will then boot into recovery-mode and with a connected mouse or keyboard you can select 'update all system files' from menu.
4. Update needs a few minutes
5. Select 'reboot'
I updated the firmware to a rooted version: rc2V1.65.3 without any problems.
The wireless connection of the stick is quite good.
I connected to my router which is about 30 feet away and have 2/3 signal strengh and can download with about 20 - 25 mb/sec and is sufficient to watch most movies.
I already downloaded a lot of Apps, nearly everything works fine, a lot of apps can be moved to internal SD card to save free space.
Also XMBC works like a charme, I watch a lot of videos and movies over wireless NAS.
Some issues i still have:
The HI802 doesn't work with active (powered) usb-hubs, nothing connected to these hubs works, so you should use passive hubs only.
Using an external sd-card with the HI802: The external sd-card seems to get mounted read only with wrong rights, so you can' use it with your apps (i tried to use Backup and Restore to backup).
You have to mount it with r/w-rights in root-explorer manually ( that's the /mnt/external_sd/ folder)
When i connect usb-sticks or harddrives over a passive hub, FAT32-formatted media can be mounted, but the HI 802 can't read from those media, althought the files show up with root-explorer. (I will ty to fix this issue with root explorer in the next days!)
I also couldn't get the HI802 to work with NTFS, also apps that normally mount NTFS-sticks (chainfires stickmount) on other devices without any problems did not work. (maybe also munted r/o ?)
Did anybody of you also have the same problems?[/QUOTE]
Which firmare version do you have?
I am using the lates 1.65.4 rooted version for the gk802, which works quite well and is really fast, but I am still having no success to access any files on ecternal harddisk and thumbdrives, although the latest firmware should have fixed that.
Do you use any apps to mount your drives, or are they automatically mounted?
The Hi802 comes with android 4.0.4.
Normally you just open the apps-screen by clicking the ... menu on the right upper side.
Than you can drag and drop your apps to the homescreen.
jcburkha said:
I plugged in a 32gb jump drive and the device found all my media and played it with no problem. My RC11 air mouse remote was found and it works fine. I plugged in a logitech 260 cam to the usb hub and the pictures/video were great. However, when I record sound I get a buzzing sound even with the cam unplugged which has a mic. Also, I have nube problem. I can't figure out how to move an app using the
RC11. I can't move it from the home screen even an inch let alone to another screen. It is not like my Android phone and like I say, I am a nube.
NOTE=werttrewis;36396614]Hallo everybody!
Some days ago my HI802 wich is a rebrand of gk802 android dongle arrived with dhl.
I order with aliexpress.com for $ 99,-
The HI802 has
- SoC – Freescale i.MX6Q Quad Core Cortex A9 Processor with Vivante quad GC2000 GPU,
· System Memory – 1GB RAM
· Storage – 8GB NAND Flash Memory (on a exchangeable micro SD card)
- micro SD card slot for card up to 32 mb
· Video Output – HDMI
· Connectivity – Built-in Wifi 802.11 b/g/n and Bluetooth
· USB – USB Host + USB OTG
The Hi802 was delivered together with an 2000 ma wallplug, and a proprietary! usb to micro-usb cable.
After unpacking the dongle and connecting it to the supplied charger with supplied usb to micro-usb cable, connecting it to my tv with a hdmi-cable, and plugging in the Mele F10 airmouse dongle into the HI802's usp-port the Hi802 booted up, so i thought erything would be ok.
Unfortunatly the airmouse was not recogniced and i couln't see any mouse-pointer on my tv.
So i tried some normal wired usb-mice, but also with the same effect, also no keyboard worked with the HI802.
After a lot of emailing with the dealer (kimdecent) and searching a lot of other places on the internet, i finally got my HI802 to work with mice and keyboards and also my Mele F10 flymouse:
The usb to micro usb-cable that was deliverd with my device is a proprietary one and non-standard.
After replacing the cable with a standard-cable, all wireless mice and keyboards worked.
Also chargers that can deliver 2000 ma or more work with that device.
The firmware can be updated very easy:
1. Copy all image-files to the external sd-card.
2. Insert the end of a paper-clip into a little whole besides the micro-usb, and then connect the stick to the power-supply.
3. The stick will then boot into recovery-mode and with a connected mouse or keyboard you can select 'update all system files' from menu.
4. Update needs a few minutes
5. Select 'reboot'
I updated the firmware to a rooted version: rc2V1.65.3 without any problems.
The wireless connection of the stick is quite good.
I connected to my router which is about 30 feet away and have 2/3 signal strengh and can download with about 20 - 25 mb/sec and is sufficient to watch most movies.
I already downloaded a lot of Apps, nearly everything works fine, a lot of apps can be moved to internal SD card to save free space.
Also XMBC works like a charme, I watch a lot of videos and movies over wireless NAS.
Some issues i still have:
The HI802 doesn't work with active (powered) usb-hubs, nothing connected to these hubs works, so you should use passive hubs only.
Using an external sd-card with the HI802: The external sd-card seems to get mounted read only with wrong rights, so you can' use it with your apps (i tried to use Backup and Restore to backup).
You have to mount it with r/w-rights in root-explorer manually ( that's the /mnt/external_sd/ folder)
When i connect usb-sticks or harddrives over a passive hub, FAT32-formatted media can be mounted, but the HI 802 can't read from those media, althought the files show up with root-explorer. (I will ty to fix this issue with root explorer in the next days!)
I also couldn't get the HI802 to work with NTFS, also apps that normally mount NTFS-sticks (chainfires stickmount) on other devices without any problems did not work. (maybe also munted r/o ?)
Did anybody of you also have the same problems?
Click to expand...
Click to collapse
[/QUOTE]
werttrewis said:
Which firmare version do you have?
I am using the lates 1.65.4 rooted version for the gk802, which works quite well and is really fast, but I am still having no success to access any files on ecternal harddisk and thumbdrives, although the latest firmware should have fixed that.
Do you use any apps to mount your drives, or are they automatically mounted?
The Hi802 comes with android 4.0.4.
Normally you just open the apps-screen by clicking the ... menu on the right upper side.
Than you can drag and drop your apps to the homescreen.
Click to expand...
Click to collapse
I will be honest, I really don't know much about what I am doing. But, here it goes. I am using version 4.0.4 Android ICS Build version is R13.4-RC2V1.65.3. As far as the drives go, I plugged in the powered hub that I bought with the unit along with a cam that I had and a 32gb jump drive (w/ movies and music). That is it! The GK802 found everything and I didn't have to mount anything. Even the camera video worked fine. The sound is great except for when I try to record audio, all I get is buzzing. I even downloaded xbmc from the geekbuying.com website and it works without a hitch. If it was not for the buzz I get, I would be a happy person. PS - I also plugged in a wireless mouse to the same usb hub because I found that I could not do some things with the air mouse remote alone. (like moving apps and playing angry birds) Everything is fine with it.[/QUOTE]
I have nothing but problems with my newly purchased hiapad hi-802. I bought a mele f10 wireless air mouse with it. The mouse works perfectly with the supplied micro-usb charger. However any video I play freezes and crashes after 30 seconds to 1 minute. Also Bs player is the only video decoder that works. Everything else crashes. I bought a second charger 5v/2000ma and it works except the mele f10 mouse doesn't work. I updated the software to 1.65.4 and I applied the usb fix on hiapad site but the mouse only works with their supplied charger. So I can either use the mouse with no video playback, or video playback but no way to get to the videos... Any suggestions?
Sure. Just ditch the airmouse and use an android phone or tablet with droidmote. Much cheaper, easier and - I think, never having tried one of those airmice - probably also better!
hiapad 802 usb fix file
Hi, they removed the usb fix from their website and I need to download a working firmware.
Do you still have that file?
I've built an AOSP android image for it but I need to be able to compare both boot logs.
rahul1023 said:
I have nothing but problems with my newly purchased hiapad hi-802. I bought a mele f10 wireless air mouse with it. The mouse works perfectly with the supplied micro-usb charger. However any video I play freezes and crashes after 30 seconds to 1 minute. Also Bs player is the only video decoder that works. Everything else crashes. I bought a second charger 5v/2000ma and it works except the mele f10 mouse doesn't work. I updated the software to 1.65.4 and I applied the usb fix on hiapad site but the mouse only works with their supplied charger. So I can either use the mouse with no video playback, or video playback but no way to get to the videos... Any suggestions?
Click to expand...
Click to collapse

[Q] A couple questions about the UG008

For anybody that isn't familiar with it, the UG008 is an RK3066 device very similar to the UG007 but in a larger case and with the addition of an external wifi antenna, ethernet port, and an analog A/V port. I went with it primarily because the analog A/V port allows you to connect a set of speakers when using it with an HDMI to DVI adapter (for viewing on a computer monitor) without the need for a separate USB sound card. Anyhow, to get to the point of this post...
Is there any way to add custom resolutions? It has the option for 1080p and 720p but the monitor I'm using has a native resolution of 1680x1050 (16x10). and stretches any non-native resolution to fill the screen. It's not bad in video, but text isn't as crisp as it should be.
Also, I was wondering if there is any way to connect another Android device with a usb cable to transfer files? I tried connecting my Note 2 which automatically launched the gallery app on the UG008 and gave me the option to transfer pictures but no way that I could find to transfer anything else. I assume if I could put the phone into mass storage mode it would work fine but unfortunately they seem to have done away with it in favor of MTP and PTP.
Thanks,
Tony
tonyz2897 said:
For anybody that isn't familiar with it, the UG008 is an RK3066 device very similar to the UG007 but in a larger case and with the addition of an external wifi antenna, ethernet port, and an analog A/V port. I went with it primarily because the analog A/V port allows you to connect a set of speakers when using it with an HDMI to DVI adapter (for viewing on a computer monitor) without the need for a separate USB sound card. Anyhow, to get to the point of this post...
Is there any way to add custom resolutions? It has the option for 1080p and 720p but the monitor I'm using has a native resolution of 1680x1050 (16x10). and stretches any non-native resolution to fill the screen. It's not bad in video, but text isn't as crisp as it should be.
Also, I was wondering if there is any way to connect another Android device with a usb cable to transfer files? I tried connecting my Note 2 which automatically launched the gallery app on the UG008 and gave me the option to transfer pictures but no way that I could find to transfer anything else. I assume if I could put the phone into mass storage mode it would work fine but unfortunately they seem to have done away with it in favor of MTP and PTP.
Thanks,
Tony
Click to expand...
Click to collapse
Other than a custom rom I wouldn't know of any other way to handle the resolution issue. No idea on the other device either. My question is on the recovery. Did u get one installed on it?

HDMI MHL - Shutting off phone display while connected to Sentio Desktop?

Working on a project to turn my phone into a desktop without a need for too specialized adapters and without root. Using my LG G5 for testing this. Have a MHL USB Type C adapter that contains USB, HDMI, and Type C in (charging). The setup works well, and I'm able to hook in my keyboard, monitor, and mouse perfectly. Screen resolution is slightly cut off on the top and bottom edges. It seems to mirror the display of my device. Could imagine it troublesome for taller phones like the S8.
This can be fixed without root, as you can give Sentio Desktop permissions to edit the display settings.
HOWEVER, I don't see anyway to turn off the display when plugged into the adapter and keep running the same.
This is more of a long-term problem. Having the screen on for extended period of time will cause heat issues, not to mention wear on the screen.
Is there any kind of way to turn off the phone's display when hooked in, akin to closing the lid on a Mac when hooked to a monitor (without root preferably)?
Did you ever find out how to do this? Bugs me too!

[2022] Pixel 2 video output (MHL cable etc.?)

So in the year of Christ 2022, is there still any sort of way to output video on a Pixel 2?
Story goes so that I have one with a completely busted screen, that does not register anything at all, let alone show anything. Glass broken, touch screen broked. I read there's some sort of a solution, but it requires an app to be downloaded which obviously is impossible in this case.
Is there any solution besides getting this piece of junk fixed?
I was able to use USB adapter to HDMI (not DisplayPort over USB-C alt mode, but older DisplayLink technology over USB 2, plus adapter to USB-C, normally used for adding extra monitors to laptops etc), but it required a DisplayLink app, not sure if it downloaded it automatically or not but I typically install apps from Google App Store remotely, on a PC browser (and select my phone as the target). A mouse should also work with Android but you'll need USB hub, or a bluetooth mouse, so yes in theory it will work but not for DRM content like Netflix, and not sure about booting up, perhaps you can blidnly use external keyboard for PIN or password.
Edit: USB docks for laptops, with HDMI and more USB ports, also use the DisplayLink technology and may be worth a shot

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