Hello everyone. I recently purchased a Nexus 5, and it's a great phone. However, today when I was trying to turn it on the phone simply wouldn't turn on. I figured out that it actually was turning on, but the screen was blank. The backlight was lit, but it was black. The bootloader is locked, and when I try to unlock it the screen goes blank again. I was trying to flash stock android on it to see if that would help, but alas it hasn't so far because I can't get the bootloader unlocked. I was using this thread,http://forum.xda-developers.com/goo...ide-nexus-5-how-to-unlock-bootloader-t2507905, to try to unlock the bootloader. Basically, I downloaded all the stuff he said to download and followed the guide. I was able to get my CMD to say the bootloader process finished unlocking, but when I do fastboot reboot the screen stays blank and the computer doesn't pick it back up to reboot it. This is a really weird issue, and I was just wondering if anyone could possibly assist me with it. Also, sorry for the minor wall of text, but I didn't know how else to describe it.
Thanks!
3ncore12 said:
Hello everyone. I recently purchased a Nexus 5, and it's a great phone. However, today when I was trying to turn it on the phone simply wouldn't turn on. I figured out that it actually was turning on, but the screen was blank. The backlight was lit, but it was black. The bootloader is locked, and when I try to unlock it the screen goes blank again. I was trying to flash stock android on it to see if that would help, but alas it hasn't so far because I can't get the bootloader unlocked. I was using this thread,http://forum.xda-developers.com/goo...ide-nexus-5-how-to-unlock-bootloader-t2507905, to try to unlock the bootloader. Basically, I downloaded all the stuff he said to download and followed the guide. I was able to get my CMD to say the bootloader process finished unlocking, but when I do fastboot reboot the screen stays blank and the computer doesn't pick it back up to reboot it. This is a really weird issue, and I was just wondering if anyone could possibly assist me with it. Also, sorry for the minor wall of text, but I didn't know how else to describe it.
Thanks!
Click to expand...
Click to collapse
Try to reflash stock rom with lg flashtool. Link in my signature. If you have D820 32GB then you can use the converted tot file. It was tested 3-4 times by others and I havent got any negative feedback about it.
Related
Hi everyone,
I am trying to help a buddy out and getting his phone working. The phone is not rooted in any way shape or form.
Here are my issues
The phone will not boot into the stock rom. I can get it into the bootloader. Which I went to htcdev. To unlock the bootloader. Followed the steps and was able to get the phone screen to show unlock bootloader. But when I hit yes it reboots and stays on the white htc screen. Then it will keep rebooting. When I go back into bootloader. It still shows the bootloader as being locked? Any suggestions. I haven't flashed anything in about 3 years. But only Samsung things.
This is my set up
Your best bet is to try latest RUU: http://www.htc.com/us/support/htc-one-sv-boost/news/
I tryed that as well. Thinking it is kinda like Odin for samsungs. But as soon as it try to reboot into bootloader. It stays on the white htc screen
The RUU was running completely through and it still not booting?
I will take a picture of the screen. It does not go all the way through. Also I tryed the Ota. Zip. And changed it to PL80IMG and placed it in my SD card. It looked as if it went through and it told me to reboot. But still nothing.
This is what's happening.
Forget the OTA. It won't solve anything for you.
I also think, your bootloader must be locked to run the RUU.
And i think it is your only chance to get the phone back running, because there is no stock rom or backup for boost (as far as i know).
I am OK with rooting it. But in order for me to do it I have to get the bootloader to unlock which I can't seem to do. It does all the motions to unlock. Until the phone reboots
What i have found in this few minutes, Error 171 should be a driver issue.
So, you should make sure that the correct drivers are running (HTC Sync). Maybe another PC could be also a good try.
And you can't root a phone which is not booting into OS. You need a OS.
Is there different drivers I could try besides tc sync. I have tried both computers that I have one has windows 8. The other has windows vista.both have htc sync on them. Also tried a different cable.
If I type in cmd fast boot devices it shows my device being connected. The error shows up while it is waiting for the boot loader to reconnect
Latest should be this.
I will give it a try thank you for helping me. I'm banging my head against the wall for 2 days trying to figure out why nothing is working on this.
Its really kinda strange, that bootloader should belocked again after reboot.
But your focus must be the RUU.
old.splatterhand said:
Its really kinda strange, that bootloader should belocked again after reboot.
But your focus must be the RUU.
Click to expand...
Click to collapse
Yea, my main goal is to get it to boot up. I was hoping it was an easy fix. Like with the Samsung epic I had. Just slap it in with odin and boom. after I couldn't get the RUU to work I figured I would try to root it. but since I can't even get the bootloader to unlock. I am stuck and that's the biggest reason I posted. normally I wouldn't I try to read other post and/or youtube it to find someone with a similar problem.
Quick question. When I go into the RUU can/should be in fastboot?
Yes, you should be in fastboot (USB) mode.
Ok so I downloaded the drivers you recommend. It was different then the ones I had. I also downloaded the RUU from the htc site as well just in case. Will try when I get back home. Thanks again.
So here is what I have. I downloaded driver v4.11.0.001. And installed. Downloaded ruu k2_cl_jb_45_s_sprint_wwe_boost_3.05.653.4......
I went into cmd and type fastboot devices. My device showed up. Ran the ruu. Samething happened. The ruu stops because when the phone reboots. It doesn't reboot to the bootloader.
Also I tried in cmd to get the phone to reboot to bootloader with no luck. Is there any thing else I can try?
Hey folks...I'm running into a problem I was hoping someone might be able to help with.
Earlier today I pulled my phone out of my pocket at work and saw that it was off...I thought that the battery must have died sooner than I thought. I started charging it in the car on the way home and it wouldn't boot up like normal. It would get to the google or "dots" screen and then reboot. I again thought that the battery might just be really low. After getting home and charging the phone all the way I still can't get it to boot up. As of now, one of 3 things will happen...
1-The phone will turn on, get to the google screen and bootloop (usually when plugged in).
2-The phone will turn on, get to the google screen and freeze.
3-Get to the "dots" screen and either swirl forever or eventually reboot and do one of the above again.
I've read some threads where people suggest this is a faulty power button, that doesn't seem to be the case for me though because I can get into fastboot and it won't select anything or turn off without me doing it.
I've used WugFresh NRT and wiped/reflashed android. I'm running out of ideas. Do you have any others?
I was running the stock 5.0.1, unlocked, not currently rooted.
Thanks!
kyle313 said:
Hey folks...I'm running into a problem I was hoping someone might be able to help with.
Earlier today I pulled my phone out of my pocket at work and saw that it was off...I thought that the battery must have died sooner than I thought. I started charging it in the car on the way home and it wouldn't boot up like normal. It would get to the google or "dots" screen and then reboot. I again thought that the battery might just be really low. After getting home and charging the phone all the way I still can't get it to boot up. As of now, one of 3 things will happen...
1-The phone will turn on, get to the google screen and bootloop (usually when plugged in).
2-The phone will turn on, get to the google screen and freeze.
3-Get to the "dots" screen and either swirl forever or eventually reboot and do one of the above again.
I've read some threads where people suggest this is a faulty power button, that doesn't seem to be the case for me though because I can get into fastboot and it won't select anything or turn off without me doing it.
I've used WugFresh NRT and wiped/reflashed android. I'm running out of ideas. Do you have any others?
I was running the stock 5.0.1, unlocked, not currently rooted.
Thanks!
Click to expand...
Click to collapse
Did you try flashing factory images?
ryukiri said:
Did you try flashing factory images?
Click to expand...
Click to collapse
Yeah, that was what I flashed :/
If you can get into fastboot you "should" be able to flash stock images... Obviously this will revert any root and you will need to flash TWRP/CWM recovery after.
I assume you have a Windows PC with fastboot/adb setup and all drivers etc..
- Download latest "stock" hammerhead images (I cannot post links due to XDA rules... so: "developers.google.com/android/nexus/images#hammerhead"
- Extract the .tgz archive contents on your PC into a folder
- Boot the N5 into fastboot and plug USB cable from phone into your PC
- Go to the folder with the extracted files and run the "flash-all.bat" script on Windows
**Hopefully at this point your device will start to respond.. I.e, on fastboot screen, at the bottom you will see "writing" or something, as the script runs on the command window on your PC.**
If this works, you should be able to reboot once complete and then wait to see if you can get back into your phone.. then you can fastboot again and flash custom recovery, and then whatever rom.
If however you have a hardware issue (i.e, even after the above process it fails) then I am not sure what you could do... I guess ensure it has a complete charge. If you can get into fastboot and the buttons are responsive then it should not be a faulty power button.
Hope this helps :good:
Have you tried a simple factory reset? Reason I ask is it was working fine so sounds like something needs "flushing out" clear cache etc.
kyle313 said:
Hey folks...I'm running into a problem I was hoping someone might be able to help with.
Earlier today I pulled my phone out of my pocket at work and saw that it was off...I thought that the battery must have died sooner than I thought. I started charging it in the car on the way home and it wouldn't boot up like normal. It would get to the google or "dots" screen and then reboot. I again thought that the battery might just be really low. After getting home and charging the phone all the way I still can't get it to boot up. As of now, one of 3 things will happen...
1-The phone will turn on, get to the google screen and bootloop (usually when plugged in).
2-The phone will turn on, get to the google screen and freeze.
3-Get to the "dots" screen and either swirl forever or eventually reboot and do one of the above again.
I've read some threads where people suggest this is a faulty power button, that doesn't seem to be the case for me though because I can get into fastboot and it won't select anything or turn off without me doing it.
I've used WugFresh NRT and wiped/reflashed android. I'm running out of ideas. Do you have any others?
I was running the stock 5.0.1, unlocked, not currently rooted.
Thanks!
Click to expand...
Click to collapse
Did you choose the right model and firmware before you flash in WugFresh NRT?
The above could be right, however when I've used it, it's pointed out if I made that mistake. Having used his software dozens of times I've found it will bring any Nexus 5 back to life.
howard bamber said:
The above could be right, however when I've used it, it's pointed out if I made that mistake. Having used his software dozens of times I've found it will bring any Nexus 5 back to life.
Click to expand...
Click to collapse
Hello! I am apologize for that I didn't read the OP carefully. This happened to me once in that particulary way, but it was immediately after flashing. OP says that it happened suddenly, without reason. So now I am the one, who doesn't read, right? Sorry for that.
Regards, Zagor
Thanks for the responses, but I'm still having trouble.
I have been able to successfully write the newest stock android 3 times (1 without full wipe, 2 with) and the phone still can't boot up and goes through one of the three issues above.
I've also been able to get to the system recovery from the bootloader and I've tried wiping the cache and doing a factory reset from there and the problem remains.
I'd contact google, but I bought it at launch so I don't think they'll do anything for me since it's been 1+ years.
kyle313 said:
Thanks for the responses, but I'm still having trouble.
I have been able to successfully write the newest stock android 3 times (1 without full wipe, 2 with) and the phone still can't boot up and goes through one of the three issues above.
I've also been able to get to the system recovery from the bootloader and I've tried wiping the cache and doing a factory reset from there and the problem remains.
I'd contact google, but I bought it at launch so I don't think they'll do anything for me since it's been 1+ years.
Click to expand...
Click to collapse
Sounds like you have a bad nand sector. From fastboot try:
Code:
fastboot oem lock
Then reboot into fastboot and check if it's locked or not. If the device isn't locked your emmc is corrupt and there is nothing you can do. If that is the case call Google and they will most likely help you out with a RMA.
theesotericone said:
Sounds like you have a bad nand sector. From fastboot try:
Code:
fastboot oem lock
Then reboot into fastboot and check if it's locked or not. If the device isn't locked your emmc is corrupt and there is nothing you can do. If that is the case call Google and they will most likely help you out with a RMA.
Click to expand...
Click to collapse
I was actually able to relock the phone.
Luckily I called google and they're going to send me a replacement.
If anyone else has any other ideas, I'll still take them...I'd rather not be without a phone for the next week!
You won't be without a phone - they are sending a refurbish unit to you , putting a block on your credit card and waiting for you phone to arive at them. Once that happens they will release the funds.
My HTC One mini swtiched off a couple of days ago and since then only load to bootloader menu no matter what I click or do. It goes also automatically to this screen as soon as I plug it with the charger even if did not press the on/off key.
I tried to unlock the bootloader according to the instructions on HTCDev.com site. Everythings work till the last step, as no menu appear on my phone asking me if I want to unlock the bootloader or not.
I also tried to use RUU to install a new Firmware. The phone showes a black screen for a couple of seconds and then restart again to bootloader screen. I got an error afterwards.
The phone was running on a stock firmware, no root, no custom recovery, or any other thing.
Can anyone help me to solve this problem. It seems my phone has no OS or something like that.
PLEASE HELP
Hi guys n gals
it appears ive inadvertantly deleted my rom i successfully unlocked bootloader installed recovery but over killed me wiping. Sso ive got an unlocked bootloader, have access to fasboot and recovery but fone is stuck at bootlader screen. How do I flash a rom now? as when hooked to a pc its no longer recognised. any help much appreciated!!!
moh19814 said:
My HTC One mini swtiched off a couple of days ago and since then only load to bootloader menu no matter what I click or do. It goes also automatically to this screen as soon as I plug it with the charger even if did not press the on/off key.
I tried to unlock the bootloader according to the instructions on HTCDev.com site. Everythings work till the last step, as no menu appear on my phone asking me if I want to unlock the bootloader or not.
I also tried to use RUU to install a new Firmware. The phone showes a black screen for a couple of seconds and then restart again to bootloader screen. I got an error afterwards.
The phone was running on a stock firmware, no root, no custom recovery, or any other thing.
Can anyone help me to solve this problem. It seems my phone has no OS or something like that.
PLEASE HELP
Click to expand...
Click to collapse
I seem to be in the same situations... although I got to it in a different way. Where did you download the RUU from? is it version-main: 4.14.401.2 or higher?
Try: rootwiki dot net and search for htc one mini bootlocker unlock....this helped me to UNLOCK and put TWRP recovery on it... maybe it gets you a step closer.
Let me start off by saying that I just got this phone and decided to install a custom recovery and rom on it. As I do with all my phones that allow me to do so. I got the phone with android 4.4.4 on it, rooted it with Kingroot, and proceeded to use the XZDualrecovery tool to install TWRP. After that was all done, I downloaded the Z5 Expierience Rom, and I'm going to take a long shot here and say that I must have majorly missed something. Because after flashing that Rom in TWRP, my phone will do next to nothing. All went fine with the install of the ROM itself. Wiped Dalvik/Cache before restart.
If i hold down the power button I get a single vibration and then the phone does nothing (Does not even turn on backlight). If I plug the phone into my computer the phone will start a sequence of Red (LED), Green (LED), Vibrate. It does this aobut once every second. I can access Fastboot if I hold the volume + button, the LED then goes solid blue and the phone stops the LED - Vibration sequence. The only problem I have, as far as just not being able to Flashtool it back to life is, not being able to get the phone to go into Flashmode. No matter what I do, the phone will not let me get it into Flashmode. Im sure there is a good reason for this, I am just not sure what it is.
I've been flashing Roms and Recoveries since G1 days. I'm usually pretty decent at figuring this kind of thing out, but this thing has got me puzzled. I clearly went terribly wrong somewhere here, hopefully someone who knows this phone much better than I can point me in the right direction and hopefully get my less than 10 hour phone working again.
P.S. - If the phone is plugged into the wallcharger is does something similar to when it is plugged into my computer, but instead of a Sequence of Red - Green - Vibrate, I just get a steady red blink folled by a vibration. The phone will continue to do so until unplugged from the charger.
All help is very appreaciated!
I'm having the same issue. Anyone with the fix would be appreciated
Not sure what to try at this point!
I've been looking non-stop in my free time for a fix for this thing, and no matter what I do I keep getting the same results. Not really sure where to go from here, I have tried Flashtool, Emma, and PC Compainion out of desperaity. I tried all three options on teo seperate computers (One Windows 10 and the other Windows 7.) I have also tried multiple cables. No matter what I do all this thing will do is blink at me and vibrate. Is this thing hard bricked? I read its close to impossible to hard brick one of these phones. I'm wiling to accept that I have if that is the case. Just would like an opinion from someone who has some knowledge with these.
Same here, someone plz help.
If is only a change of batery or the phone is dead completly, an the stop trying to revive it.
Thanks .
Nick1801 said:
Let me start off by saying that I just got this phone and decided to install a custom recovery and rom on it. As I do with all my phones that allow me to do so. I got the phone with android 4.4.4 on it, rooted it with Kingroot, and proceeded to use the XZDualrecovery tool to install TWRP. After that was all done, I downloaded the Z5 Expierience Rom, and I'm going to take a long shot here and say that I must have majorly missed something. Because after flashing that Rom in TWRP, my phone will do next to nothing. All went fine with the install of the ROM itself. Wiped Dalvik/Cache before restart.
If i hold down the power button I get a single vibration and then the phone does nothing (Does not even turn on backlight). If I plug the phone into my computer the phone will start a sequence of Red (LED), Green (LED), Vibrate. It does this aobut once every second. I can access Fastboot if I hold the volume + button, the LED then goes solid blue and the phone stops the LED - Vibration sequence. The only problem I have, as far as just not being able to Flashtool it back to life is, not being able to get the phone to go into Flashmode. No matter what I do, the phone will not let me get it into Flashmode. Im sure there is a good reason for this, I am just not sure what it is.
I've been flashing Roms and Recoveries since G1 days. I'm usually pretty decent at figuring this kind of thing out, but this thing has got me puzzled. I clearly went terribly wrong somewhere here, hopefully someone who knows this phone much better than I can point me in the right direction and hopefully get my less than 10 hour phone working again.
P.S. - If the phone is plugged into the wallcharger is does something similar to when it is plugged into my computer, but instead of a Sequence of Red - Green - Vibrate, I just get a steady red blink folled by a vibration. The phone will continue to do so until unplugged from the charger.
All help is very appreaciated![/QUOTE
!st question is did you flash the correct rom for your device?
If you can go to recovery, then try to flash another rom,
Or use adb/fastboot to try and flash recovery img and use fastboot to reboot recovery.
Alternatively you may have to flash a kernel relevant to your rom.
Click to expand...
Click to collapse
Try this and see if it helps.........
If your phone is unbranded, i.e. not locked to a carrier, download a any generic(customized) firmware for your device through Xperifirm and flash it through Flashtool. It will wipe all your data (excluding your microSD, of course) but you don't have any other choice. This is most probably unbrick it...... So, try it and all the best.:good:
EDIT: If you've tried it, then go for this. Luckily you've fastboot still working, right? So, go to fastboot mode and flash a recovery image through it. It may take a lot of time but if recovery works, you can install a stock based rom for your device and then go back to stock firmware through Xperifirm and Flashtool.....
The phone is a Verizon model. I've tried to unlock the bootloader using command prompt following the sony instructions, after recieving my unlock key. I am able to connect to the phone and all of the fastboot commands work until I try and run the one to actually unlock the bootlaoder. That says the it is "not allowed." I think that is because I never enabled OEM Unlocking in the developers menu though. Not sure if there is a stock kernel I should try an flash through fastboot. Or if there is a stock recovery file that is flashbable through fastboot with a locked bootloader. The phone is definetley working in fastboot and somehow still knows how to charge. Im pretty sure at this point the problem is that the phone has a custom rom on it but the bootloader is still locked. I cannot unlock the bootloader because I can't get in Android to enable the proper options. Have also tried Flashtool for unlock the bootloader, along with extracting kernel sins from a stock 4.4.4 and a stock 5.0.1 FTF and trying to flash them. Since the begining I have still seen no change in the phone behavior.
Nick1801 said:
The phone is a Verizon model. I've tried to unlock the bootloader using command prompt following the sony instructions, after recieving my unlock key. I am able to connect to the phone and all of the fastboot commands work until I try and run the one to actually unlock the bootlaoder. That says the it is "not allowed." I think that is because I never enabled OEM Unlocking in the developers menu though. Not sure if there is a stock kernel I should try an flash through fastboot. Or if there is a stock recovery file that is flashbable through fastboot with a locked bootloader. The phone is definetley working in fastboot and somehow still knows how to charge. Im pretty sure at this point the problem is that the phone has a custom rom on it but the bootloader is still locked. I cannot unlock the bootloader because I can't get in Android to enable the proper options. Have also tried Flashtool for unlock the bootloader, along with extracting kernel sins from a stock 4.4.4 and a stock 5.0.1 FTF and trying to flash them. Since the begining I have still seen no change in the phone behavior.
Click to expand...
Click to collapse
dude I'm from the Verizon side yea like you have an bootloader status unlock no so your not going to change that and you can only flash Verizon z3v stuff you are really lucky if you can still get to fastboot after doing this. Use flashtool and flash a Verizon ROM from the z3v section only and pray it works.
As per title, it just happened while I was using the phone while charging. Trying my luck as I'm not in the country(Australia) that I bought my Pixel from. Grateful for any suggestion that the sub can provide. Non rooted stock rom
You're only able to get into bootloader and that's all? I would suggest unlock the bootloader, a factory reset will follow. Try rebooting after that. If that doesn't work, at least your unlocked and you can fastboot boot twrp and reset that way or flash a stock rom. If nothing works you "may" have a defective device. I'm no expert but I would try those things first.
Yes only bootloader. What you have mentioned do not require recovery mode right ? Cos I can't boot into it. Thanks for your reply
k.s.deviate said:
You're only able to get into bootloader and that's all? I would suggest unlock the bootloader, a factory reset will follow. Try rebooting after that. If that doesn't work, at least your unlocked and you can fastboot boot twrp and reset that way or flash a stock rom. If nothing works you "may" have a defective device. I'm no expert but I would try those things first.
Click to expand...
Click to collapse
The bootloader would have needed to have been unlocked already.
indifferent1 said:
The bootloader would have needed to have been unlocked already.
Click to expand...
Click to collapse
no it doesnt, I suggested unlocking the bootloader first, that way it factory resets. this might fix the problem, if not its unlocked so he can flash the factory image.
Bump? I'm having this problem as well.
Same here. How would we unlock the bootloader of the phone when it's stuck in either a Google screen the reboots over and over again, or the bootloader interface (that won't load recovery)? Sorry about the noob question, but I'm not sure how to do it.
graymoment said:
Same here. How would we unlock the bootloader of the phone when it's stuck in either a Google screen the reboots over and over again, or the bootloader interface (that won't load recovery)? Sorry about the noob question, but I'm not sure how to do it.
Click to expand...
Click to collapse
I'm having the same issue. My wife's Pixel entered a continuous boot loop today. It only loads the white screen that says "Google." I can enter the bootloader, but when I select "recover," it goes back to the bootloop. As far as I know, she is on Android 8.1, debugging mode is off and the phone is 100% factory.
If anyone has solved this issue, it would be greatly appreciated!
Thanks
has anyone figured this out?? this happened to me today, i was using the phone, the poof it restarted itself and stayed in a boot loop. i can get into the recovery, i tried wipe/factory reset. any suggestions? google told me i need to send it to whatever company to get it fixed or get a new phone. verizon told me to go through insurance. insurance told me to go through verizon because i may be able to use the extended warranty. went back to verizon but they wont take it because the screen cracked a year ago. its not a deep crack and it didnt affect the phone at all, never had an issue. so now i go back to assurion and now they need an affidavit about my screen being cracked. im at a loss.... i havent rooted a phone since my droid x, then s3 days. so im essentially new again!
Same issue here. Phone starts on the bootloader (shows device is locked), but won't start recovery or boot any further.
I'm guessing it's time for a new phone? I hadn't taken the Android 10 update yet, so it was running Pie.
[edit] it's dead - won't let me unlock bootloader or switch boot slots
thedosbox said:
Same issue here. Phone starts on the bootloader (shows device is locked), but won't start recovery or boot any further.
I'm guessing it's time for a new phone? I hadn't taken the Android 10 update yet, so it was running Pie.
[edit] it's dead - won't let me unlock bootloader or switch boot slots
Click to expand...
Click to collapse
I had the same thing happen yesterday (not long after the Android 10 update). I was finally able to get it to boot after multiple tries and it stayed up long enough for me to enable "OEM unlocking" in Developer options. Now at least I have the option of unlocking the bootloader and re-flashing the OS with an image directly from Google.
Has anyone been able to get past this problem by reflashing the image? I suspect the underlying problem is some kind of hardware fault with eMMC, DDR, or the SOC itself.
One other interesting behavior I noticed is that the only way to shut it down and stop the bootloop is to select the "Power off" option in the bootloader menu. However, if I plug it in to charge when it is fully powered "off", it will start up the bootloop again.
Same sitution here. A couple of days after installaing it suddenly went inte a G-bootloop frenzy.
Erratic though, sometimes I could boot up (2-3/40 boots) but then it froze and started again.
Also Recovery and Safemode is very hard to get into.
Got in once or twice out of 100 boots, Bootloader Fastboot is generally reachable though.
It exhausted the battery and now I'm holding off trying to interfere, until I get more info off the net.