Couple of questions about troubleshooting a problem/RMA - Nexus 5 Q&A, Help & Troubleshooting

Hey ladies and gents, I have a strange issue with my N5. I am losing data connection despite having a 4-bar LTE signal. Most of the time, I will catch it at work while streaming music from Spotify/Pandora. Once in awhile i'd catch it while browsing Facebook as well. It will show a 4-bar LTE connection, but the apps will report "no data connection available." I've tried surfing Chrome when this problem arises and it says "You are Offline." I found a temporary fix - turning Airplane mode on/off or restarting the phone.
Has anyone ever heard of this, and does anyone have any suggestions. I was running SlimKat before, but now i'm on stock 4.4.4 with ElementalX kernel, with the issue crossing multiple ROMs/wipes.
I also just got off of chat with Google support. The lady is emailing me some troubleshooting steps, and wants me to contact T-Mobile as well. If the problem is still there, she wants me to RMA. What are the steps needed in order to do so. Some quick searches brought up factory images but I haven't found anything recent, and want to make sure I have all my bases covered.
Thanks guys!

Google doesn't care whether the bootloader is unlocked or whether the phone is rooted. If it's a hardware issue, you are covered!
If you want to return to stock before sending it in for peace of mind then follow this thread: http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701

Sorry for the late reply, been pretty busy the last couple of days. Glad to hear that Google doesn't care about the unlocked bootloader! I'll probably just return completely to stock and return it like that IF I have to.
However, I think I may have fixed the problem. I altered my APN settings and changed IPv6 to IPv4 and it seems to have fixed my problem, at least for now (the problem is random so i'll have to use it for awhile to make sure it really is fixed). Anyone else ever heard of this problem, or this fix, especially on T-Mobile?

Related

[Q] Gtalk - Friends showing offline

Hello al! I was wondering if any of you have this problem....
Friends show offline after some time using Gtalk or when switching from Wi-Fi to Mobile Data
I have to sign out and sign in again...
Anyone else has this issue?
I have the same issue, and it's pretty annoying. Don't know how to fix it
It's funny how there is no fix. Most probably its because many people use other chat clients.
Sent from my Desire HD using XDA App
I would think GTalk is quite popular. Anyway I have been having this same issue, and it's really annoying!
It seems the problem is present on multiple devices, so it's likely to be related to Google Talk itself. In order to maximize the efforts to find a solution it's better if we focus on one topic only. The following one seems to have the greater number of replies so far:
Google Talk issue - after a few minutes Contacts are all offline when not
Sorry to necro, but it's either that or starting a new thread on this.
I have this issue myself on my Galaxy Nexus GSM.
It happens very regularly, and regardless of ROM/kernel. I've had various configurations and this issue has never ceased. I hoped Jelly Bean would finally fix it, but it hasn't.
I have tried everything under the sun. Clearing data, cache, etc. - I can't work it out. It seems like a server issue, yet I never had this problem on my previous Android (2.1, Galaxy Spica) and my friend (Desire Z) never has this problem, nor does my girlfriend on her Galaxy Note (with the same Gtalk version)
It boggles the mind.
Every so often, everyone just shows as offline, when they're not.
This happens on 3G and WiFi and doesn't seem to be an issue with handoff either. Sometimes I can rectify it by signing out/in, or simply by sending a message... but other times, that doesn't make a difference either.
Why does this happen??
On top of all this, Google Talk seems to have a lot of issues recently with delivering messages on time - to the point that my friend won't get the message (or I won't get theirs), and messages often appear out of order.
Has Gtalk just gone down the pan? It's weird, because we never seem to have any issues when both parties use it in Gmail on the PC.

Wifi Calling "ER06 Sim Not Ready"

Hi,
Just got my Galaxy Relay in the mail last night. So far I'm liking it for the most part (aside from the crapload of bloat). Only real issue I'm having is that my WiFi calling is constantly trying to connect and fails with ER06 "SIM Not Ready". I got this error both before and after doing the OTA to JB. I'm coming from the HTC G2 where WiFi calling worked more or less perfectly, so I know my account/SIM supports it. Already double checked my SIM card to make sure it's the new model needed for WiFi calling. Noticed my e911 address was an old address so I updated that (not that it should really matter as long as I have an address there). Also updated my device in my tmo account settings in case that might make a difference. Updated all this stuff last night and still getting the same error. Has anyone else had this problem? Any ideas what to try next? Thanks for the help.
Jeff
One more quick piece of info - the first thing I did when I took the phone out of the box was followed the steps for SIM unlocking the phone: http://forum.xda-developers.com/showthread.php?t=2255892. I haven't been able to test with a different SIM card yet to verify the unlock worked, but I'm wondering if this could have screwed up the WiFi calling. Can anyone verify whether WiFi calling still works after SIM unlocking?
Ok good news everyone! After some more searching the wide wide webs I found some info for other phones having the same problem and the solution was to call up tmo and have them reset your iHLR settings. Don't know what it means but I told the support rep to try it and he knew what I meant. After he did it he told me to restart the phone and that it could take up to 2 hours to have an effect (probably just an easy way for him to get out of the chat session). But anyway as soon as I rebooted it was working. Hope this is useful for other people who bump into this problem. Thanks!
Jeff
Disabled Wi-Fi calling. Problem Solved.

Intermittent Data/Cell -Exclamation Mark in Signal Indicator

This happens on every Lollipop ROM I have flashed, no problems on 4.4 ROMS. I do clean installs, do not restore anything from Tibackup. So basically what happens is I will randomly but very frequently lose all data and cell service. Like once every three minutes frequently. It only lasts about 5 seconds at a time. The signal bar triangle will have an exclamation mark in it (see attached example). I delete and re-enter my APN, turn off wifi AND the Scanning Always Available option. I have read some threads about this exact same thing happening on Nexus 5 after Lollipop update but they are old and it seems to have been fixed with an update. Does anyone have any ideas about what is going on? I'm on TMO in the US and like I said, it ONLY happens on Lollipop ROMs it does not happen of Kitkat.
I read this as sort of an explanation as to why but nothing as to how to fix it. It is driving me insane.
I'm in the same boat, I cant make calls with hangouts or with Dialer or it will disconnect. I haven't seen a solution yet. I've tried every ROM I can, but it keeps crashing. drives me up a wall. I want to logcat it, but having issues while at work.
budm said:
I'm in the same boat, I cant make calls with hangouts or with Dialer or it will disconnect. I haven't seen a solution yet. I've tried every ROM I can, but it keeps crashing. drives me up a wall. I want to logcat it, but having issues while at work.
Click to expand...
Click to collapse
Only discussion about this I have seen is in the Nexus 5 forums, nothing in OPO
Any insight to this would be greatly appreciated.
Come on guys, am I really the only one with this issue?
TigerDNA said:
Come on guys, am I really the only one with this issue?
Click to expand...
Click to collapse
You're not alone, I have this as well but I don't get the exclamation mark but instead the triangle appears completely empty, as if I have no signal at all.
anyone know a way to fix this awell? i flashed the new lolipop alpha modem and still same thing if not worse
The only time this has happened to me is when I toggle Wi-Fi. It for this every time, but have no data issues otherwise. Seems to be when switching between ip addresses. Are you possibly between towers or roaming on another network? May be the issue, but I can't say for sure. Running the lollipop rom exodus, no issues at all.
EDIT: also what baseband are you guys on? I thought I saw something similar and someone flashed a test baseband and it fixed whatever issue they were having. Link coming shortly.
EDIT 2: just now noticed the list above mine about the alpha modem and it not working for them. If anyone else needs to try however, link is http://forum.xda-developers.com/sho... work for some and not others.
from the one+
Does anyone know if we can flash the CM11S modem on CM12?
Go to Settings -> More - > Mobile Networks. Make sure all the items are set correctly.
alleykat2561 said:
Go to Settings -> More - > Mobile Networks. Make sure all the items are set correctly.
Click to expand...
Click to collapse
In OP "I delete and re-enter my APN, turn off wifi AND the Scanning Always Available option."
Same issue here. Running SlimSaber using alpha radio.
Same problem on two OPOs here, both running Temasek CM12
Anyone found a solution yet?
I have the same issue on CM12, BlissPop and Validus ROMS.
Strangely I do NOT have the issue on Euphoria.
Think it happened after I flashed the Alpha L modem.
Tried flashing an older CM11S modem, but no luck...
Hi,
Sorry for the noob answer but anybody tried settings>mobile networks>preferred network type and set it to 3G? I flashed a new rom from stock CM and noticed that I was experiencing signal trouble, I checked my status and the signal detected is LTE so I changed my network to 3G and network signal improved. Downside is that you cant use LTE (but thats ok for me since here in our country, LTE signal is still kind of limited)
Zino same for me. Ever find a fix or a rom that doesn't do this?
OP here, it's strange that all of us have this issue, the same issue that came up on the Nexus 5 thread when L was first released but know one else seems to have any knowledge of it. I am almost certain it doesn't have to do with our carriers but rather something software related.
I'm also suffering from this issue, until now the only way I knew how to fix it was to wipe the cache in recovery which takes ages!
got the same problem :<
I have a similar issue. I use t mobile in the USA and LTE works, H+ works, but 3g shows signal and won't load anything. No idea how to fix it.

WiFi stopped working - H950 (5.1.1 PR VARIANT)

Hello everyone.
I'm having trouble with my h950 (installed the PR 5.1.1 rom long time ago) device.
A week ago WiFi stopped working. This is:
When I choose a network I want to connect to, it starts connecting but instantly the wifi turns off and then it turns on and it turns off and so on...
I already tried doing a hard reset and also installing the KDZ for the 5.1.1 PR version again but it remains the same.
Has anyone gone through this issue or anyone who can give me any advice?
Thanks
more info?
Hi there,
what is the *exact* behaviour your WiFi exhibits? Does it keep flashing like in this video?
https://www.youtube.com/watch?v=4W8YJMDFM88
If so, you might be experiencing a hardware issue. I've written a detailed summary about this, you may want to check it out here: http://forum.xda-developers.com/general/help/qa-wifi-stuck-mac-020000000000-g2-g3-g4-t3452133
Good luck, and keep us posted if you find a solution for your problem!
NimbleWeasel, thanks for your reply.
I got a friend to upload a video. on youtube Not the best quality. Ignore the sounds
I can't post a video since I'm a new user. The youtube id for the video is R1pKIzJ5mwg
I think it IS the same problem.
If it actually is a hardware issue, I guess I'll just have to get a new phone.
WiFi trouble...
hi disreggae,
i watched your video but it seems to be a different problem.
i'll write you a private message with something that you can try if you want.
my wifi is not working
It says its on but nothing is showing up and I can't connect to anything and my wifi will not turn off and I tried to reset everything and still is not working

Networks disconnect with work profiles :@

Hi all,
I have searched for any past references to this issue quite a bit but found nothing in here so thought I would ask. Maybe my searching skills are not good
Whenever an app that requires aGPS starts, both my sims and my wifi disconnect and reconnect in a continuous loop. This has started happening since I factory reset my phone and then installed my company's work profile in the summer. I had a look on the OnePlus forums and it's a known issue since the beginning of the year but OP have done nothing about it. I need my work profile because of course I work a lot from my phone and even though a recommended fix is to switch off location services so that this doesn't happen, location for me is a very important function on my phone.
Does anybody know of any solution to this that I couldn't find? Am I going to have to go the route of a custom ROM to address this? I haven't had a phone with a custom ROM since my XDA IIs so really don't want to do this
Thank you in advance!
nobody? . . .

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