Database Info

Couple of questions about troubleshooting a problem/RMA

Hey ladies and gents, I have a strange issue with my N5. I am losing data connection despite having a 4-bar LTE signal. Most of the time, I will catch it at work while streaming music from Spotify/Pandora. Once in awhile i'd catch it while browsing Facebook as well. It will show a 4-bar LTE connection, but the apps will report "no data connection available." I've tried surfing Chrome when this problem arises and it says "You are Offline." I found a temporary fix - turning Airplane mode on/off or restarting the phone.
Has anyone ever heard of this, and does anyone have any suggestions. I was running SlimKat before, but now i'm on stock 4.4.4 with ElementalX kernel, with the issue crossing multiple ROMs/wipes.
I also just got off of chat with Google support. The lady is emailing me some troubleshooting steps, and wants me to contact T-Mobile as well. If the problem is still there, she wants me to RMA. What are the steps needed in order to do so. Some quick searches brought up factory images but I haven't found anything recent, and want to make sure I have all my bases covered.
Thanks guys!

Google doesn't care whether the bootloader is unlocked or whether the phone is rooted. If it's a hardware issue, you are covered!
If you want to return to stock before sending it in for peace of mind then follow this thread: http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701

Sorry for the late reply, been pretty busy the last couple of days. Glad to hear that Google doesn't care about the unlocked bootloader! I'll probably just return completely to stock and return it like that IF I have to.
However, I think I may have fixed the problem. I altered my APN settings and changed IPv6 to IPv4 and it seems to have fixed my problem, at least for now (the problem is random so i'll have to use it for awhile to make sure it really is fixed). Anyone else ever heard of this problem, or this fix, especially on T-Mobile?

[Q] OnePlusOne - Numerous Issues?!

Hi everyone,
I recently bought the phone from T-Dimension and it's having some issues and I was wondering if anyone could help me out or if they've run into something similar. The issue is I can't seem to send/receive any calls and I can't send/receive any texts. The bizarre thing is it works for the first 45 seconds when I reboot but then locks me out straight after that. The phone is issued from Hong Kong and had Color OS on it but I flashed CyanogenMod onto it, here's some more information.
- The phone is connected to Amaysim, which runs of the Optus network I believe, so it's connected onto the mobile network just fine.
- The Micro-SIM card I'm using is brand new, it's put in correctly into the slot, meaning upside down facing towards the bottom of the phone, so that's fine.
- I've tested the SIM with other phones and it works perfectly fine.
- When it locks me after 45 seconds, it fluctuates from saying, "Call Not Sent" to just it being stuck on the dialling screen.
- After being locked out, I can't receive any calls either, I've tried calling the phone but nothing shows up.
- After being locked out, I can't receive any messages either, when I try to send a message it just stays stuck in sending, and if I restart the phone, it just says the text failed.
- I've contacted Amaysim Help Desk, and they say my problems lie with the phone being locked, and I'll have to contact the manufacturer to sort it out.
- I've also contacted my supplier, who seems to have trouble finding out the issue.
- APN settings are set correctly with my mobile carrier.
- Already done a factory reset, didn't fix the issue.
- Put the preferred network type to 3G under Mobile Network settings.
- I flashed CyanogenMod 11S using this tutorial from youtube, /watch?v=QDKOEtN9pbo and downloaded the cm-11.0-XNPH22R-bacon-signed.zip file.
Please can anyone help me with issue, sorry for long wall of text, I really want this phone to work!
Cheers,

You probably should flash another modem & then try.Here
http://forum.xda-developers.com/showthread.php?t=2824139
Sent from my One using XDA Premium 4 mobile app

LukaZilla said:
Hi everyone,
I recently bought the phone from T-Dimension and it's having some issues and I was wondering if anyone could help me out or if they've run into something similar. The issue is I can't seem to send/receive any calls and I can't send/receive any texts. The bizarre thing is it works for the first 45 seconds when I reboot but then locks me out straight after that. The phone is issued from Hong Kong and had Color OS on it but I flashed CyanogenMod onto it, here's some more information.
- The phone is connected to Amaysim, which runs of the Optus network I believe, so it's connected onto the mobile network just fine.
- The Micro-SIM card I'm using is brand new, it's put in correctly into the slot, meaning upside down facing towards the bottom of the phone, so that's fine.
- I've tested the SIM with other phones and it works perfectly fine.
- When it locks me after 45 seconds, it fluctuates from saying, "Call Not Sent" to just it being stuck on the dialling screen.
- After being locked out, I can't receive any calls either, I've tried calling the phone but nothing shows up.
- After being locked out, I can't receive any messages either, when I try to send a message it just stays stuck in sending, and if I restart the phone, it just says the text failed.
- I've contacted Amaysim Help Desk, and they say my problems lie with the phone being locked, and I'll have to contact the manufacturer to sort it out.
- I've also contacted my supplier, who seems to have trouble finding out the issue.
- APN settings are set correctly with my mobile carrier.
- Already done a factory reset, didn't fix the issue.
- Put the preferred network type to 3G under Mobile Network settings.
- I flashed CyanogenMod 11S using this tutorial from youtube, /watch?v=QDKOEtN9pbo and downloaded the cm-11.0-XNPH22R-bacon-signed.zip file.
Please can anyone help me with issue, sorry for long wall of text, I really want this phone to work!
Cheers,
Click to expand...
Click to collapse
Hey there fellow Aussie. See link provided by other member, it should fix you up.
Transmitted via Bacon

That modem actually proved to be worse for me.. Before I didnt have stable 3G connection.. that modem made my 4G connection worse too. The best, and most stable modem I have found thus far is in the latest nightlies. It is still very very very weak when it comes to 3G connectivity but its better than everything else I have tried. And believe me, I have tried pretty much every rom there is on this forum including XNPH22R, XNPH25R, MahdiRom, CyanHacker, and All the nightlys.
The only one I havent tried is Color OS because I am afraid it will lock my bootloader again.

Update broke APN... Anyone know how to downgrade?

After the update, my second sim that I use for data stopped working... The APN settings are acting funny, sometimes they disappear and what not. I have to use a custom APN for my second (data) sim because by default the phone thinks it is verizon, when in reality it needs the straight talk vpn (TRACFONE.VZWENTP) for the data to work. This worked great out of the box, but since the update, the second sim won't work at all.
Can anyone think of a fix for this or more probable, does anyone know how I could downgrade to the previous version back to the version that worked? I checked the oneplus website to see if it was in software downloads, but there is no section there called oneplus 8t
Thank you in advance.

Sim Deactivated I get "Sim Deactivated - HELP

Hi,
I have the following problem. Problems After Samsung Update - Sim Deactivated I get "Sim Deactivated" This is not my provider, I am well ahead on both account.
I have 2 Sim cards [In Ireland].
48.ie
GoMo.ie
Both work for web browsing etc, anything that needs the net is fine. Its just the calls that won't work. I have searched and searched and not found a solution that actually applies.
Its an S10 - SM-G973/DS Provider of phone Eircom.
Any help MUCH appreciated as I am getting very fed up with no calling.
Cheers - Shaun

Here are a couple of screenshots, they show much more detail about the phone. Also have I posted in the correct forum?

Wow,
Whenever I have used XDA in the past, the users have been so helpful. I cannot be the only user affected by this.
There must be a way of reactivating my cards, or changing a setting somewhere? I have already done a full reset which changed nothing.
Cheers - Shaun

Wow,
Thanks guys. Reverting to old stock ROM.

SMS not sent in Poco X3 (karna) (Indian version)

Heyy Guys,
I'm creating this post after facing terrible issues and embarrassing situations because I can't send sms from my Poco X3. It's a new phone and barely a month old, and I've tried uninstalling updates for career services app, Google messages app rebooting the phone and what not!! Still rarely on some lucky day I can send sms and rest of the time I can't..!! It's really frustrating when you need to do online payment and need to send a verification text..!
Thankfully @Dandito from XDA forum replied to a thread for another poco phone and he said that
"The problem is existing only when the VOLTE service is enabled. Try to move on 3G only or just stop Volte under 4G and it will be ok. Unfortunately Xiaomi are using some specific technology for volte sms sending and the your network provider does not support it. The phone is trying to send SMS through SS7 instead of SIP protocol when VoLTE is enabled. I'm trying to find a hidden menu where I can eventually switch or choose a protocol but without success."
This fix worked for me miraculously therefore kudos to him for finding this..!! Respect+++++++ for this guy!!!
Now if anyone can find a fix for using volte and sending sms at the same time then please please do reply to this thread!! I'm trying my best to find a solution but your help would be great too!!
I did some tests and I have new findings..! Please hear me out!
I can't send sms from my sim in poco x3 when volte is on!!! And when it's off then also rarely it works... sometimes I can't receive any otp on this phone!!
Do note that this idea 4g sim works perfectly and can send and receive sms in my realme 1 with volte on !
Now other sim cards work perfectly in my poco x3!! I tried everyones sim in my house and it worked fine..!!
Now if I complain to idea people then they'll say that it works well on another phone so please complain to phone company..!
And if I go to poco then they'll say that change your simcard as other sim works fine!!!
I'm genuinely tired and frustrated and I get heavy embarrassed while making online payments and imp work stuff!! Sending and receiving SMS is fundamental and necessary and this is barely a month old device!!!
Guys any suggestions would be heavily appreciated

I use Volte on both my SIMS and send SMS normally. Jio and Vi (Vodafone Idea).

Alrich said:
I use Volte on both my SIMS and send SMS normally. Jio and Vi (Vodafone Idea).
Click to expand...
Click to collapse
Lucky man..!! But wait! Which rom do you have?

krutangdesai said:
Lucky man..!! But wait! Which rom do you have?
Click to expand...
Click to collapse
Regular stock ROM that came with my phone.
MIUI 12.0.8. Are you sure this is an actual problem that exists or something wrong particularly with your device. I haven't heard of anyone having this problem of being unable to send SMS while on VoLTE. I have multiple devices and multiple providers and they work fine on all of them too.

I did some tests and I have new findings..!! Please hear me out!
I can't send sms from my sim in poco x3 when volte is on!!! And when it's off then also rarely it works... sometimes I can't receive any otp on this phone!!
Do note that this idea 4g sim works perfectly and can send and receive sms in my realme 1 with volte on !
Now other sim cards work perfectly in my poco x3!! I tried everyones sim in my house and it worked fine..!!
Now if I complain to idea people then they'll say that it works well on another phone so please complain to phone company..!
And if I go to poco then they'll say that change your simcard as other sim works fine!!!
I'm genuinely tired and frustrated and I get heavy embarrassed while making online payments and imp work stuff!! Sending and receiving SMS is fundamental and necessary and this is barely a month old device!!!
Guys any suggestions would be heavily appreciated

Well since your steps of troubleshooting have failed to reach a singular conclusion, I have a feeling that something got messed up during original pairing of your phone and that particular SIM card.
One test says your phone is fine because other SIMS do their job just fine.
Other test says your SIM is fine because if you put it in another phone and they do their job fine.
Which leads me to one conclusion. There is some kind of pairing glitch with that particular SIM and your phone.
I have only a few suggestions. And you might want to do them ANYWAY.
1: Go to Idea (now Vi) showroom, ask for a replacement SIM. You don't need to explain to them why you need it. Just say it doesn't work or it's scratched. Don't tell them about it working on other phones etc. New SIM costs around 30 - 100 depending if they follow official process or want money in their pockets. Activates within 4 hours with the same plan but OTP will not work for 24 hours.
2: In the meanwhile or if you can't get a replacement SIM use Isopropyl alcohol and clean the current SIM you have.
3: Factory reset your phone WITHOUT your SIM inside and set it up fully without the SIM. (Make sure you remove your Google Account before the Factory Reset.)
4: Last if all else fails. Take your phone to Mi Service Center and make up some stupid reason and ask them to flash your phone. Tell them you have already Factory Reset (3 times 4 times etc) and that it didn't work. By default they automatically will jump to Flashing it, no questions asked.
They will also flash a version of MIUI around 1 or 2 versions behind current version.
All the best and please update after trying these steps.

Alrich said:
Well since your steps of troubleshooting have failed to reach a singular conclusion, I have a feeling that something got messed up during original pairing of your phone and that particular SIM card.
One test says your phone is fine because other SIMS do their job just fine.
Other test says your SIM is fine because if you put it in another phone and they do their job fine.
Which leads me to one conclusion. There is some kind of pairing glitch with that particular SIM and your phone.
I have only a few suggestions. And you might want to do them ANYWAY.
1: Go to Idea (now Vi) showroom, ask for a replacement SIM. You don't need to explain to them why you need it. Just say it doesn't work or it's scratched. Don't tell them about it working on other phones etc. New SIM costs around 30 - 100 depending if they follow official process or want money in their pockets. Activates within 4 hours with the same plan but OTP will not work for 24 hours.
2: In the meanwhile or if you can't get a replacement SIM use Isopropyl alcohol and clean the current SIM you have.
3: Factory reset your phone WITHOUT your SIM inside and set it up fully without the SIM. (Make sure you remove your Google Account before the Factory Reset.)
4: Last if all else fails. Take your phone to Mi Service Center and make up some stupid reason and ask them to flash your phone. Tell them you have already Factory Reset (3 times 4 times etc) and that it didn't work. By default they automatically will jump to Flashing it, no questions asked.
They will also flash a version of MIUI around 1 or 2 versions behind current version.
All the best and please update after trying these steps.
Click to expand...
Click to collapse
Dayyyyuuummmm...!! I'll definitely try that Man...!! Thanks a lot for those suggestions...!! Will surely update here in detail once the issue is resolved..!

For reference, I faced a similar issue with my Idea SIM after I got it replaced once. I could NOT absolutely make any calls on 3G.
Everyone's SIM in my phone the calls worked fine, my SIM in others phones ALSO worked fine for making calls on 3G. But there was something particularly wrong with this CURRENT SIM and my PHONE together.
I got a new SIM for 30/-
It got activated within 20 minutes.
Everything works fine now.
(No needed to Factory Reset)
It's some pairing miscommunication that occurs at the time of activation and that error somehow stays with the card and phone combined. I'm not an expert on this so I could be wrong.
Technology is weird.

Alrich said:
For reference, I faced a similar issue with my Idea SIM after I got it replaced once. I could NOT absolutely make any calls on 3G.
Everyone's SIM in my phone the calls worked fine, my SIM in others phones ALSO worked fine for making calls on 3G. But there was something particularly wrong with this CURRENT SIM and my PHONE together.
I got a new SIM for 30/-
It got activated within 20 minutes.
Everything works fine now.
(No needed to Factory Reset)
It's some pairing miscommunication that occurs at the time of activation and that error somehow stays with the card and phone combined. I'm not an expert on this so I could be wrong.
Technology is weird.
Click to expand...
Click to collapse
Also one wierd little detail I'd like to share..! As we have Google apps in dialer and messages....and this is for messages app in particular..! Whenever I receivet these flash message or pop-ups of remaining balance or recharge expiry days left after every phone call or sms..... then in my current sim card it comes as a full page banner anything that's currently running will be interrupted unless I cancel that persistent flash message and then continue my work...like full opaque page no transparent or translucent or anything!! And if I put other sim cards then it'll literally show up in the bottom without any interruption!! Just a small place at the bottom of screen...!!! Such wierd stuff happens man! I still can't figure out the reason for that!! Both sim of same company and same recharge plans...still they have completely different behaviour and quality.... technology is genuinely wierd

krutangdesai said:
Also one wierd little detail I'd like to share..! As we have Google apps in dialer and messages....and this is for messages app in particular..! Whenever I receivet these flash message or pop-ups of remaining balance or recharge expiry days left after every phone call or sms..... then in my current sim card it comes as a full page banner anything that's currently running will be interrupted unless I cancel that persistent flash message and then continue my work...like full opaque page no transparent or translucent or anything!! And if I put other sim cards then it'll literally show up in the bottom without any interruption!! Just a small place at the bottom of screen...!!! Such wierd stuff happens man! I still can't figure out the reason for that!! Both sim of same company and same recharge plans...still they have completely different behaviour and quality.... technology is genuinely wierd
Click to expand...
Click to collapse
Same issue with my new Vi SIM. (Didn't happen when it was iDea SIM on the same phone). I have tried every possible thing to block this behavior including contacting my service provider to let them know I don't need the messages cause I'm on Unlimited pack.
This is more to do an issue with the way Vi sends those messages as a priority/emergency and not as a regular USSD message.

Alrich said:
Well since your steps of troubleshooting have failed to reach a singular conclusion, I have a feeling that something got messed up during original pairing of your phone and that particular SIM card.
One test says your phone is fine because other SIMS do their job just fine.
Other test says your SIM is fine because if you put it in another phone and they do their job fine.
Which leads me to one conclusion. There is some kind of pairing glitch with that particular SIM and your phone.
I have only a few suggestions. And you might want to do them ANYWAY.
1: Go to Idea (now Vi) showroom, ask for a replacement SIM. You don't need to explain to them why you need it. Just say it doesn't work or it's scratched. Don't tell them about it working on other phones etc. New SIM costs around 30 - 100 depending if they follow official process or want money in their pockets. Activates within 4 hours with the same plan but OTP will not work for 24 hours.
2: In the meanwhile or if you can't get a replacement SIM use Isopropyl alcohol and clean the current SIM you have.
3: Factory reset your phone WITHOUT your SIM inside and set it up fully without the SIM. (Make sure you remove your Google Account before the Factory Reset.)
4: Last if all else fails. Take your phone to Mi Service Center and make up some stupid reason and ask them to flash your phone. Tell them you have already Factory Reset (3 times 4 times etc) and that it didn't work. By default they automatically will jump to Flashing it, no questions asked.
They will also flash a version of MIUI around 1 or 2 versions behind current version.
All the best and please update after trying these steps.
Click to expand...
Click to collapse
Heyy Man! I got a sim replacement from vi yesterday..I had an idea sim and now it's vi.... and 24 hours later sms services are available so today I tested everything and everything works perfectly fine! I can send sms even when volte is on.... and regarding that annoying full page balance remaining pop up...I just switched my default sms app to signal coz truecaller has already so much of our info and signal seems to respect privacy and also because why not and it's damn awesome you get those alerts in the notification shade now.. which is where they should be... and I hope to not face this issue ever again... Thanks a lot for all the help brother!! Cheers for life

krutangdesai said:
Heyy Man! I got a sim replacement from vi yesterday..I had an idea sim and now it's vi.... and 24 hours later sms services are available so today I tested everything and everything works perfectly fine! I can send sms even when volte is on.... and regarding that annoying full page balance remaining pop up...I just switched my default sms app to signal coz truecaller has already so much of our info and signal seems to respect privacy and also because why not and it's damn awesome you get those alerts in the notification shade now.. which is where they should be... and I hope to not face this issue ever again... Thanks a lot for all the help brother!! Cheers for life
Click to expand...
Click to collapse
I'm glad to be of help. I knew the issue was with that particular SIM pairing. Here's some bonus information for you.
Type *199# in VI
Then send 2
Then send 2
Then send 4
This will stop the Data Notification.
If I have genuinely helped you please give all the comments I've made that helped you a THUMBS UP.
That would really be appreciated on XDA

krutangdesai said:
Heyy Guys,
I'm creating this post after facing terrible issues and embarrassing situations because I can't send sms from my Poco X3. It's a new phone and barely a month old, and I've tried uninstalling updates for career services app, Google messages app rebooting the phone and what not!! Still rarely on some lucky day I can send sms and rest of the time I can't..!! It's really frustrating when you need to do online payment and need to send a verification text..!
Thankfully @Dandito from XDA forum replied to a thread for another poco phone and he said that
"The problem is existing only when the VOLTE service is enabled. Try to move on 3G only or just stop Volte under 4G and it will be ok. Unfortunately Xiaomi are using some specific technology for volte sms sending and the your network provider does not support it. The phone is trying to send SMS through SS7 instead of SIP protocol when VoLTE is enabled. I'm trying to find a hidden menu where I can eventually switch or choose a protocol but without success."
This fix worked for me miraculously therefore kudos to him for finding this..!! Respect+++++++ for this guy!!!
Now if anyone can find a fix for using volte and sending sms at the same time then please please do reply to this thread!! I'm trying my best to find a solution but your help would be great too!!
I did some tests and I have new findings..! Please hear me out!
I can't send sms from my sim in poco x3 when volte is on!!! And when it's off then also rarely it works... sometimes I can't receive any otp on this phone!!
Do note that this idea 4g sim works perfectly and can send and receive sms in my realme 1 with volte on !
Now other sim cards work perfectly in my poco x3!! I tried everyones sim in my house and it worked fine..!!
Now if I complain to idea people then they'll say that it works well on another phone so please complain to phone company..!
And if I go to poco then they'll say that change your simcard as other sim works fine!!!
I'm genuinely tired and frustrated and I get heavy embarrassed while making online payments and imp work stuff!! Sending and receiving SMS is fundamental and necessary and this is barely a month old device!!!
Guys any suggestions would be heavily appreciated
Click to expand...
Click to collapse
To set or change the SMS service center number on your SIM card​
From your Home screen, tap the Application screen icon.
Find and tap Phone.
If the dialpad does not appear, tap the dialpad icon.
Type *#*#4636#*#*.
Tap Phone information.
Scroll down to SMSC.
Tap Refresh to get the current number and the format it uses. If Refresh error or Update error appears, contact your network operator.
Enter the relevant SMSC number in the input field using the correct format with in "", then tap Update. If Update error appears, contact your network operator.