Database Info

Lost G2X No Mobile Security

Anyone know if a lost G2X can be tracked down if T-Mobile Security had not been downloaded yet?

Not unless you have some other app like SeekDroid or Lookout installed. If you report the IMEI as stolen there technically may be a way for T-Mobile to track it but it's probably not worth their time/money, and I think the IMEI can be spoofed anyways.
Sorry

Thanks, I didn't even know about the T-mobile security and that I was eligible until I called this afternoon. What really sucks is I had a pretty good phone with the only issue being the wifi connection. I hope this next one doesn't blow.

You could try out Plan B from Android Market. I would post a link but I don't have enough posts yet to be allowed to do so.

Thanks for the rec, just reactivated the line and am going to try this in a couple of hours. Fingers crossed. Here's the link in case anyone else is interested:
https://market.android.com/details?...lanb&rdid=com.lookout.labs.planb&rdot=1&pli=1

Good luck.
Sent from my LG-P999

In the future, download WheresMyDroid and make it a system app with Titanium.
Sent from my Nexus 5g using XDA Ultimate App

I still recommend SeekDroid but to each their own.
Interesting that Plan B can be installed and activated remotely though...

A guy at my work sold me a droid x for 30$ and when I charged it, and turned it on, lookout kept sending me a text message saying it was broadcasting the gps location. Of course its only accurate up to 500 or something, so it could be difficult to pinpoint the theif. Knowing what I know, I could have rooted it, flashed cwm and a rom possibly faked the imei but im a nice guy lol. So I answered every call that came in until I found the owner, and got my 30$ back. Turns out the guy at my work stole it...
Sent from my T-Mobile G2 using XDA App

r4d14n7 said:
I still recommend SeekDroid but to each their own.
Interesting that Plan B can be installed and activated remotely though...
Click to expand...
Click to collapse
As long as the phone is on, which mine isn't. Either the battery died or someone was smart enough to turn it off or take out the sim card. Lesson learned.

What is best way to make phone literally UNSTEALABLE??

Hi,
Recently my phone got stolen. It was HTC Desire. And I never thought it would happen, so was not prepared for it to happen.
And now in wake of that I was wondering what is the best mechanism available to recover lost phone.
To be precise, I am looking for something which will work even if thief removes the SIM, SDCard, does a factory reset, or install an entirely fresh ROM.
And if it could.. send an SMS/Email to a fixed destination (with phone number and GPS location) upon request/fixed-event in the background, it would be great.
So that virtually, the Phone would be unstealable as long as someone uses it with a new SIM(send SMS) or connects to internet (Email) even after wiping everything clean and installing a fresh ROM.

Complete protection is not possible, unless there is some option from the phone manufacturer build-in.
And I think even that can be circumvented.
However if your phone is rooted, you can install some apps which hide themselves and even survive a factory reset.
Lookout Security & Antivirus
Cerberus anti theft
And I think most thieves are not that smart to flash a new rom.

cool.aquarian said:
Hi,
Recently my phone got stolen. It was HTC Desire. And I never thought it would happen, so was not prepared for it to happen.
And now in wake of that I was wondering what is the best mechanism available to recover lost phone.
To be precise, I am looking for something which will work even if thief removes the SIM, SDCard, does a factory reset, or install an entirely fresh ROM.
And if it could.. send an SMS/Email to a fixed destination (with phone number and GPS location) upon request/fixed-event in the background, it would be great.
So that virtually, the Phone would be unstealable as long as someone uses it with a new SIM(send SMS) or connects to internet (Email) even after wiping everything clean and installing a fresh ROM.
Click to expand...
Click to collapse
Lizard said:
Complete protection is not possible, unless there is some option from the phone manufacturer build-in.
And I think even that can be circumvented.
However if your phone is rooted, you can install some apps which hide themselves and even survive a factory reset.
Lookout Security & Antivirus
Cerberus anti theft
And I think most thieves are not that smart to flash a new rom.
Click to expand...
Click to collapse
Lizard is right. It's not possible to do what listed. Only way to make it unstealable is to chain it to yourself

It's pretty hard, unless the guy who's steals your phone is a noob
// sent from a galactic Ars Sss

Lizard said:
Complete protection is not possible, unless there is some option from the phone manufacturer build-in.
And I think even that can be circumvented.
However if your phone is rooted, you can install some apps which hide themselves and even survive a factory reset.
And I think most thieves are not that smart to flash a new rom.
Click to expand...
Click to collapse
Yes, Thief himself may not be that smart, but where I belong to, stealing phones is a well-known racket.
So they have people who specifically know how to handle stolen phones.
Plus the police/manufacturer/carrier here is not of much help afterwards to track the thief down or block the IMEI.
Thanks for the links. Though they may not be exactly what I am looking for, any level of protection is better than none.
I am hoping someday there could be a better means to have more control/personalization of phone at hardware level.
like permanently associating phone's hardware identity with the online profile of original owner.

Complete protection is not possible..
There are many apps that can give phones position by sending an sms but thief r smart..
First they do is a reset..
Sent from my GT-I9100G using xda app-developers app

I'd say you're looking at this the wrong way. Software to locate a stolen phone is a measure that can only possibly help if your phone has already been stolen.
Better to think about how your phone was stolen and what you can do to prevent that from happening. Stop it being stolen before it is actually out of your hands.

Buy a GPS locator and embed it into the phone physically, if anything small enough is even available to the average consumer...
It would have to be fed power from the battery as well, which is far from impossible of course, but still quite the ordeal.
And since your police is obviously useless, learn to fight or buy a gun
Sent from my GT-I9000 using xda premium

Pennycake said:
Better to think about how your phone was stolen and what you can do to prevent that from happening. Stop it being stolen before it is actually out of your hands.
Click to expand...
Click to collapse
Trust me.. in my case, the theft was done in a very planned way by two guys (with one guy distracting me, and other guy snipping-off the phone from within my car at a busy traffic signal...
More than losing the phone, I am pissed about how it all happened..
I was considering teach those fu**ers a good lesson.

Locking your phone in Ft. Knox would still have the potential of disappearing.
Sent from my Amazon Kindle Fire using xda app-developers app

Security Apps

Hey guys, never really thought about it before because I'm a careful guy but I just gave my N4,to my little brother and now I'm curious, is there an app that can locate/lock/wipe/brick a phone remotely EVEN IF it lands in the capable hands of someone who could wipe/format it?
Obviously I'd prefer to be able to pinpoint it using forced GPS or forced internet regardless if the phone is set on location reporting off or data off. And would also like to only resort to the remote bricking as a last resort.
I've checked around and haven't been able to find any apps that fits my demanding request so I'm asking for a 'best fit' app that any of you all may know and free is always a plus
Tldr; is there an app that locates phones and devices if if its formatted or wiped?
Sent from my Nexus 5 using xda app-developers app

Once wiped, whatever app you paid for or got for free, is... wiped, hence answering your question.
Sent from my Nexus 5

So no steal proof methods?

dynamo147 said:
So no steal proof methods?
Click to expand...
Click to collapse
Other than you pretty much opening your phone, hardwiring a microscopic device to the battery and hoping no one finds it? Nope. Not that I know of. I could be wrong.
That would be quite an interesting concept to have though. Maybe a partition that isn't user accessible and not wiped as part of a factory reset. I doubt most thieves will go into recovery and flash roms and modify partitions. LOL
I wonder how that kill switch Samsung or one of the manufacturers want/ed to or have already introduced works, i.e whether a device wipe disabled that feature.

A untouchable partition would be great, locked up by a user password, and ensuring constant validation and communication of each individual phone would be great since an imei # can only do so much
Sent from my Nexus 5 using xda app-developers app

Stolen Nexus 5

Just got my Phone jacked I have full protection on it from T-Mobile which comes with Lookout Premium, but for some reason even tho I had it installed, I can't access it on Google Maps, from the Lookout website. It's not showing the location, not allowing me to issue commands, anything. So I think I am basically screwed. I didn't have a password on it. Tho some of my files are Encrypted. And I had just cleaned out my Call log and SMS log, so that's a plus.
So does Anyone know of anyway to get this Lookout "Find My Droid" feature working? Or am I just gonna have to suck it up and go pay the deductible to get myself my nexus back before i go through SNWS (sudden Nexus Withdrawal Symptoms)

Silicon Knight said:
Just got my Phone jacked I have full protection on it from T-Mobile which comes with Lookout Premium, but for some reason even tho I had it installed, I can't access it on Google Maps, from the Lookout website. It's not showing the location, not allowing me to issue commands, anything. So I think I am basically screwed. I didn't have a password on it. Tho some of my files are Encrypted. And I had just cleaned out my Call log and SMS log, so that's a plus.
So does Anyone know of anyway to get this Lookout "Find My Droid" feature working? Or am I just gonna have to suck it up and go pay the deductible to get myself my nexus back before i go through SNWS (sudden Nexus Withdrawal Symptoms)
Click to expand...
Click to collapse
Whats the point of security software without the first line of defense a password!

Look up the android device manager app on Google play.
Sent from my Nexus 5 using Tapatalk

Dragn4rce said:
Look up the android device manager app on Google play.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Visit https://www.google.com/android/devicemanager?u=0 while logged into your Google Account, if you see the location, don't go try retrieve yourself, contact the police for help.
Good luck!

Silicon Knight said:
Just got my Phone jacked I have full protection on it from T-Mobile which comes with Lookout Premium, but for some reason even tho I had it installed, I can't access it on Google Maps, from the Lookout website. It's not showing the location, not allowing me to issue commands, anything. So I think I am basically screwed. I didn't have a password on it. Tho some of my files are Encrypted. And I had just cleaned out my Call log and SMS log, so that's a plus.
So does Anyone know of anyway to get this Lookout "Find My Droid" feature working? Or am I just gonna have to suck it up and go pay the deductible to get myself my nexus back before i go through SNWS (sudden Nexus Withdrawal Symptoms)
Click to expand...
Click to collapse
I just tried to Find My Device from LookOut's webpage. Surprisingly, even though my phone was right next to me, connected to WIFI and LTE, it kept saying locating. I then opened the LookOut app and BAM, my phone was found right then and there. For some reason, it seems that LookOut, even with the "Better Missing Device" option checked in under Device Administrators, closes itself and cannot work properly. I just have the regular free version though.
A suggestion for you though @Silicon Knight would be to log into the LookOut website, then to check previous locations. That should leave a pretty good trail up till the last point. I am also assuming that since you don't have a lock, you won't be able to benefit from receiving a picture when the password is entered wrong a few times.
As @Dragn4rce mentioned, login to Android Device Manager and try to locate your phone that way hoping that your phone hasn't already been wiped. Here are two links I'd suggest you try to report your stolen device at :
https://www.fcc.gov/guides/stolen-and-lost-wireless-devices
http://imeidetective.com/

Use android device manager.
https://www.google.com/android/devicemanager

i always install avast anti-theft it's one of the best anti-theft apps it has format protection you can sms command and it locates with gps it doesnt need wifi or 3g to work all other apps needs internet to work.

If you didn't have a password they probably have powered it off already and you are out of luck. They will probably wipe the device and your data and it will get shipped across seas for sale.

u wiped mssges and call log just before the theft? and few files were encrypted. Sounds too fishy to me!

jags_the1 said:
u wiped mssges and call log just before the theft? and few files were encrypted. Sounds too fishy to me!
Click to expand...
Click to collapse
Why would that be fishy?

adio01 said:
If you didn't have a password they probably have powered it off already and you are out of luck. They will probably wipe the device and your data and it will get shipped across seas for sale.
Click to expand...
Click to collapse
or eBay,

I use cerberus on my nexus, I think you need root but I may be wrong, it has loads of options on it such as:
Remote wipe via text, text your phone to enable 3g, take pictures of failed unlocks and it even hides the app so someone can't delete it.
Its similar to lookout but I like it better and it works well.
If you manage to get your phone back it may be worth looking into it, fingers crossed you do get it back :fingers-crossed:

how did they steal it??

The OP hasn't said a single thing since the 26th wth?
Sent from my Nexus 5 using Tapatalk

Tango down - NSA
Sent from my Nexus 5 using Tapatalk

i'm sorry about that
it happened to me too
we re not alone in this world
keep cool

I haven't said anything cause, A.) I usually post on here via my Smartphone. B.) It's the holidays and am staying at my parents until the 2nd, so I keep getting roped into lil family outings lol And I lost the phone at the bank the other day, I had my cousins dog with me, was trying to keep him in check (he's a pitbull pup and very rambunctious, i don't know why i thought that would be a good idea to bring him to the bank) and I set the phone down to fill out a deposit slip and left it there like a fool. I've never lost or had a phone stolen in my life. But I guess it happens to everyone at least once...or at least most people.
I am going down to get a new Nexus 5 tomorrow. Filed a Police Report, did all that I could. In the end someone got a mint condition nexus 5, for the 5 finger discount price of FREE !
and yea, why would it be fishy that I wipe my SMS and Call Logs lol I flash lots of custom roms and I don't ever back SMS/Call Logs, never had a need to, so they get wiped every time i switch to something new, or if I restore a nandroid, then I have old messages and call logs so I wipe them myself.
Anyways, thanks for the advice peeps. Cerberus sounds like the way to go. Lookout is pretty similar but the ability to hide the app itself so it cannot be removed except by the owner, is pretty damn cool, and wins my vote.

Please ignore this post. Replied from phone and didn't emerge last part of thread.
Sent from my Nexus 5

Don't feel bad. I've done FAR worse. I lost my phone at a strip club before. It was in my pocket and I'm guessing the stripper popped it out when she was grinding on my pants. I tracked it, and it showed that it was still in the strip club, so I went back to look inside for it, but I couldn't find it. I'm guessing someone "found" it.
I leave my phone in the car now.

nerv8765 said:
Don't feel bad. I've done FAR worse. I lost my phone at a strip club before. It was in my pocket and I'm guessing the stripper popped it out when she was grinding on my pants. I tracked it, and it showed that it was still in the strip club, so I went back to look inside for it, but I couldn't find it. I'm guessing someone "found" it.
I leave my phone in the car now.
Click to expand...
Click to collapse
haha, that's funny, that sucks of course, but yea, you know what i mean lol
This is the first Time I've ever lost a phone or had one stolen. I lost my pager once when i was like 14 my mom got me one. I wanted a cellphone but they were hella expensive back then. That's back when my mom was on Voicestream lol The prices they charged for cell service in the 90's made Verizon look like its cheaper then foodstamps haha So she got me a pager from a company (think they may still be around) called "Cook Paging" I had it for like 2 weeks, and somehow on the way home from my GF's house (who was like the only one who ever paged me, besides my mom lol) I lost it.

What did the AT&T salesman install on my phone?

I picked up the 8+ today and after everything was said and done. the salesman took my phone to the front kiosk and installed some sort of "Diagnostic Tool" on my phone. He said that it only works when it connected to their system and is hidden on the phone so its not accidentally deleted. At the time i didn't think twice about it because i was just trying to get out of there after being heckled to upgrade my plan and buy hundreds of dollars worth of accessories for over an hour. In hindsight i would of asked a lot more questions and made sure i was able to remove it. I only caught a glimpse of the screen while it was installing. It was a blue screen and the name of the app started with a "B". Does anyone know what this tool is, what it does and how to remove it. Would a factory reset wipe it? or would it act like bloatware being AT&T installed it?

Steve Buscemi said:
I picked up the 8+ today and after everything was said and done. the salesman took my phone to the front kiosk and installed some sort of "Diagnostic Tool" on my phone. He said that it only works when it connected to their system and is hidden on the phone so its not accidentally deleted. At the time i didn't think twice about it because i was just trying to get out of there after being heckled to upgrade my plan and buy hundreds of dollars worth of accessories for over an hour. In hindsight i would of asked a lot more questions and made sure i was able to remove it. I only caught a glimpse of the screen while it was installing. It was a blue screen and the name of the app started with a "B". Does anyone know what this tool is, what it does and how to remove it. Would a factory reset wipe it? or would it act like bloatware being AT&T installed it?
Click to expand...
Click to collapse
Dude that is not normal. If factory reset the device right away. Just because he works at an AT&T sure didn't mean he isn't scamming you. It could be a key logger or something getting to stall passwords I have never heard of an AT&THE employee doing that ever before especially on a new phone.
I would also call AT&T and report the store because they may be doing something shady.

ShrekOpher said:
Dude that is not normal. If factory reset the device right away. Just because he works at an AT&T sure didn't mean he isn't scamming you. It could be a key logger or something getting to stall passwords I have never heard of an AT&THE employee doing that ever before especially on a new phone.
I would also call AT&T and report the store because they may be doing something shady.
Click to expand...
Click to collapse
I agree!!!

malebornin69 said:
I agree!!!
Click to expand...
Click to collapse
You don't think a factory reset would remove any malicious software? The only apps that remain are those that are in the kernel and as far as I know you can't just modify the kernel without root. Even an att salesman doesnt have access to the tools required to do that (I hope)

Steve Buscemi said:
You don't think a factory reset would remove any malicious software? The only apps that remain are those that are in the kernel and as far as I know you can't just modify the kernel without root. Even an att salesman doesnt have access to the tools required to do that (I hope)
Click to expand...
Click to collapse
yes a factory reset should get rid of the app
---------- Post added at 12:03 AM ---------- Previous post was at 12:02 AM ----------
malebornin69 said:
yes a factory reset should get rid of the app
Click to expand...
Click to collapse
have you tried just uninstalling it

malebornin69 said:
yes a factory reset should get rid of the app
---------- Post added at 12:03 AM ---------- Previous post was at 12:02 AM ----------
have you tried just uninstalling it
Click to expand...
Click to collapse
It's not visible. When he was running the "diagnostic" he said it "should disappear once it's finished". I figured he meant that it would be hidden. I searched the applications from developer options and couldn't find anything out of the ordinary. But I've already reset my phone and I'm sure Its fine. I'm going to a different store tomorrow and talk to someone and get some information. If they feel that was out of the ordinary than I will report the store and the employee.

ShrekOpher said:
Dude that is not normal. If factory reset the device right away. Just because he works at an AT&T sure didn't mean he isn't scamming you. It could be a key logger or something getting to stall passwords I have never heard of an AT&THE employee doing that ever before especially on a new phone.
I would also call AT&T and report the store because they may be doing something shady.
Click to expand...
Click to collapse
Its just a diagnostic tool,to see if a warranty exchange should be done

I got my AT&T-carrier phone from Best Buy (as I usually do) and saw everything the tech did from start to finish, no extra apps loaded. Even when I used to buy directly through an AT&T company store, no one ever tried that. I'd be suspicious, too, especially if they didn't tell you what they were doing. Had they explained to you "this is an app we install in case you need warranty service" etc., at least you would have been informed ahead of time. But I agree that a full factory reset should remove that app.
Sent from my SM-G955U using XDA Premium HD app

Steve Buscemi said:
I picked up the 8+ today and after everything was said and done. the salesman took my phone to the front kiosk and installed some sort of "Diagnostic Tool" on my phone. He said that it only works when it connected to their system and is hidden on the phone so its not accidentally deleted. At the time i didn't think twice about it because i was just trying to get out of there after being heckled to upgrade my plan and buy hundreds of dollars worth of accessories for over an hour. In hindsight i would of asked a lot more questions and made sure i was able to remove it. I only caught a glimpse of the screen while it was installing. It was a blue screen and the name of the app started with a "B". Does anyone know what this tool is, what it does and how to remove it. Would a factory reset wipe it? or would it act like bloatware being AT&T installed it?
Click to expand...
Click to collapse
It simply is what it says it is... it's called Blanco Diagnosis and can be removed by pressing and holding on the app and pressing uninstall just like any other app. I can assure you, you do not need to factory wipe your phone it is simply there to check warranty status and a requirement before any warranty exchange can be done.

mablab3 said:
It simply is what it says it is... it's called Blanco Diagnosis and can be removed by pressing and holding on the app and pressing uninstall just like any other app. I can assure you, you do not need to factory wipe your phone it is simply there to check warranty status and a requirement before any warranty exchange can be done.
Click to expand...
Click to collapse
Thanks for the response but the salesman told me the app would "disappear" from my apps which sounds to me like it would be a hidden app. He didnt say it would be removed or uninstalled. He implied it would stay behind after it was installed. Plus if it was as simple as pressing uninstall i would of done so. Frankly the only apps that should be hidden are system related. Anything else i would flag them as malicious. I dont take chances when it comes to my security. My phone uas multiple credit cards numbers and bank account info on it and just because someone works for a celluar carrier doesnt mean they aren't shady.

Steve Buscemi said:
Thanks for the response but the salesman told me the app would "disappear" from my apps which sounds to me like it would be a hidden app. He didnt say it would be removed or uninstalled. He implied it would stay behind after it was installed. Plus if it was as simple as pressing uninstall i would of done so. Frankly the only apps that should be hidden are system related. Anything else i would flag them as malicious. I dont take chances when it comes to my security. My phone uas multiple credit cards numbers and bank account info on it and just because someone works for a celluar carrier doesnt mean they aren't shady.
Click to expand...
Click to collapse
Lol the sales rep clearly doesn't know what he's talking about if he says it's something that's installed on your phone that runs in the background. The kiosk that your phone was plugged up to is provided by at&t and doing so to run free diagnosis on phones. But I get it, I wear a tin hat 24/7 to protect myself from the WIFI's. To each their own.

mablab3 said:
Lol the sales rep clearly doesn't know what he's talking about if he says it's something that's installed on your phone that runs in the background. The kiosk that your phone was plugged up to is provided by at&t and doing so to run free diagnosis on phones. But I get it, I wear a tin hat 24/7 to protect myself from the WIFI's. To each their own.
Click to expand...
Click to collapse
That last sentence seemed a little passive agressive and condescending and if it was, then f**k you. This was a legitimite question and judging by the responses of others, it was a good one to ask. The employee didnt clearly explain what he was doing. And out of the many phones ive had over the years, no carrier has never done this before. And in an age where corporations sell our data and government agencies spy on civillians. You should be a little paranoid. especially when some fat little dweb installs some **** on my phone that has important finacial information and doesnt explain what it does.

Steve Buscemi said:
That last sentence seemed a little passive agressive and condescending and if it was, then f**k you. This was a legitimite question and judging by the responses of others, it was a good one to ask. The employee didnt clearly explain what he was doing. And out of the many phones ive had over the years, no carrier has never done this before. And in an age where corporations sell our data and government agencies spy on civillians. You should be a little paranoid. especially when some fat little dweb installs some **** on my phone that has important finacial information and doesnt explain what it does.
Click to expand...
Click to collapse
Touchè Steve, the rep is a dumbass for not explaining the app correctly. It's an app that does nothing but clear cache data and it can test battery temp and voltage, test the speakers, etc. (Most reps don't know it can do these things and judging by how you've describe your sales REP definitely doesn't know these things.) At&t has put this in place of when you have a warranty claim they typically will have you factory wipe your device before they can claim it's "defective hardware" this app can tell if there's hardware issues, if used correctly, without factory wipe and the risk of losing information if a warranty device has to be issued.

Steve Buscemi said:
Thanks for the response but the salesman told me the app would "disappear" from my apps which sounds to me like it would be a hidden app. He didnt say it would be removed or uninstalled. He implied it would stay behind after it was installed. Plus if it was as simple as pressing uninstall i would of done so. Frankly the only apps that should be hidden are system related. Anything else i would flag them as malicious. I dont take chances when it comes to my security. My phone uas multiple credit cards numbers and bank account info on it and just because someone works for a celluar carrier doesnt mean they aren't shady.
Click to expand...
Click to collapse
I've never had an at&t employee at a store install an app and it would be invisible, they set up phone in front of you then give you the phone and your on the way home.

Lmax579 said:
Its just a diagnostic tool,to see if a warranty exchange should be done
Click to expand...
Click to collapse
mablab3 said:
It simply is what it says it is... it's called Blanco Diagnosis and can be removed by pressing and holding on the app and pressing uninstall just like any other app. I can assure you, you do not need to factory wipe your phone it is simply there to check warranty status and a requirement before any warranty exchange can be done.
Click to expand...
Click to collapse
This was a new phone purchase, why would you need to check warranty status or run diagnostics on a new phone? Not sure why it's needed unless it was in fact a warranty exchange.

nugzo said:
This was a new phone purchase, why would you need to check warranty status or run diagnostics on a new phone? Not sure why it's needed unless it was in fact a warranty exchange.
Click to expand...
Click to collapse
AGAIN! The sales rep is a dumbass. I was just letting the man know that the app was removed from the phone and there is nothing hidden or running in the background. For what the rep did and why he did it, he probably doesn't even know the answer to those questions. Btw, And I'm not sure why you are even commenting, from your question sounds like you haven't read thru the feed, you probably try doing that before asking a question that can't be answered unless your asking that dumbass sales REP and again if you read through the feed you would know he is not part of this conversation.

Gremlins. He put Gremlins in your phone. Only explanation.

Steve Buscemi said:
I picked up the 8+ today and after everything was said and done. the salesman took my phone to the front kiosk and installed some sort of "Diagnostic Tool" on my phone. He said that it only works when it connected to their system and is hidden on the phone so its not accidentally deleted. At the time i didn't think twice about it because i was just trying to get out of there after being heckled to upgrade my plan and buy hundreds of dollars worth of accessories for over an hour. In hindsight i would of asked a lot more questions and made sure i was able to remove it. I only caught a glimpse of the screen while it was installing. It was a blue screen and the name of the app started with a "B". Does anyone know what this tool is, what it does and how to remove it. Would a factory reset wipe it? or would it act like bloatware being AT&T installed it?
Click to expand...
Click to collapse
Hopefully you didn't ream this poor rep for hooking your phone up to a standard diagnostic tool.
He was doing you a favor and making sure your phone didn't have any hardware issues straight out of the box.
It's more than most reps would have done.
Future reference, bad reviews on store reps affect the commissions of the entire team.