Micro SD card problems - Asus Transformer TF700

I believe my micro sd card is trashed but I was looking for suggestions on a way to recover it if possible. It is a 64gb Sandisk Ultra Micro sd. I first noticed it as a problem while running CromiX 5.4 rom2sd, every few weeks it would lock up eventually needing to restore a nandroid or totally reflashing. I suspected the card was the problem and have reverted to running internally without any problems for months. I have deleted the partition and recreated multiple times with GParted. Gparted can see the complete card but when I look at it in a windows environment it only sees 27gb. The options to delete volume in the windows environment, disk management tool, are grayed out and formatting accomplishes nothing. Does anyone have any suggestions before I toss it out?
Ken

micro sd problem
KenMoon said:
I believe my micro sd card is trashed but I was looking for suggestions on a way to recover it if possible. It is a 64gb Sandisk Ultra Micro sd. I first noticed it as a problem while running CromiX 5.4 rom2sd, every few weeks it would lock up eventually needing to restore a nandroid or totally reflashing. I suspected the card was the problem and have reverted to running internally without any problems for months. I have deleted the partition and recreated multiple times with GParted. Gparted can see the complete card but when I look at it in a windows environment it only sees 27gb. The options to delete volume in the windows environment, disk management tool, are grayed out and formatting accomplishes nothing. Does anyone have any suggestions before I toss it out?
Ken
Click to expand...
Click to collapse
i had same problem i bought sandisk xtreme 64 gb micro sd and locked it self with couple files. i tried everything as a programmer and warezzer but nothing just locked returned to seller and thet give me new one than same problem again returned again for cash this time. Now im using 32 gb lexar on my xperia z1 and 16gb lexar on my tf700 no problem at the momment i searched web about locked sandisk microsds couple thousand microsds broken i assume. so sandisk best but not this 64gbs microsds one . i believe ...sorry for bad english...

sounds weird, I know, but having had all sorts of weird experiences with SD cards and Micro SD cards sanDisk cards included, just wondered, how are you connecting it to your PC?
The reason I ask is that on a fairly new machine running Win7.1 I have found that if i insert the microSD into a USB adaptor it cannot read it or at best can only format to 32gig, but if the card is put into the holder that came with it my machine can see it and format it to its full size

Agreed, I also have a sandisk ultra 64gb microsd card and in order to format it correctly you have to use adapter/card reader that is sdxc compatible. It usually says on the card reader what it is compatible with. If you dont your sdxc card will show as having less storage space
Sent from my ASUS Transformer Pad TF700T using XDA Free mobile app

Related

8Gb Micro SD Issues

Hello all, I recently upgraded to the ATT Fuze and then installed an AData 8 Gb MicroSD card. The issue is sometimes the phone will not detect the files in the card. So if I restart my phone everything works fine and the phone sees all files in the SD card with 80 mb used. If I restart again the phone takes a long time to view memory of the storage card and then shows nearly the entire 8 gb used. File explorer show the folders but none of the files in the SD card.
If I remove the MIcro sd card and plug it directly into my laptop then it shows the actual space use and al the files correctly.
Anyone see this issue or how to resolve it. I have already replaced the phone once. SD card works perfectly when used in a laptop.
IS THIS A PROLEMWITH THE PHONE OR THE SD card.
Please help
Why don't you try re-formatting the memory card?
If you've replaced the phone and you're still having the problem, I'd say it's the card.
I use a SanDisk 16GB MicroSD in my Fuze and have never had any problems with it.
I have reformatted the card multiple times using both vista and Xp and still the same results. The card works just fine on my laptop. When I put the card in my phone it does not detect the card till I soft reset the phone. After it comes up, the phone will see the card but show space used as the entire 8 gb even if the card is empty.
I have ordered a new Kingston 8 gb card. Hopefully that will work
Sometimes there are compatibility issues with certain cards. I use a Sandisk 8gb card and it works well. TP reads and writes quickly to it. Try this other card you ordered then adise results here. Good luck.
HTC recommends Sandisk.
I use sandisk 8 Gb Micro SHDC Mobile Ultra with the Tyynt sdtune up cab!
Suggestion
Format the card sell it and buy a real sandisk ;-)
Yea! will try the Kingston. What is the sdtune up cab file. I could not find such a file.
I too
Hi, i have the same issue with same A-DATA SDHC 8GB Class 6. On PC everything is ok, but when i put it in TP (no branded) PDA didn't recognize it. I reformat it 10+ times, same. I make some experiments and realize that when on the card i have to 2GB files work fine, but when i exceed that limit the card stops to mount in file system of TP. I fill the card to max with some stuffs and place an image file, then try to flash the phone with it, the strane is that the phone is flashing ok, but after flash and hard reset the card didn't mount at all. If i change the image file i can flash again, but in file system i haven't card. Very strange. I use few roms ot NRZ28. Do you think that the problem is in any dll in rom or the problem is in card. Becouse bootloader see and use card, but the system didn't.
p.s. Sorry for bad english.
My Kingston SD card works. The only difference I can see between the two is that the AData is a class 6 while the Kingston is a class 4.
maybe the Fuze has an issue with class 6 cards?
I am using the ADATA 8G MicroSDHC memory card without any problem for my HTC Fuze. This is a Class 6 card from Newegg.
Yea, I had bought the exact same one! Dunno why it didnt work for me!
i am using an 8GB Adata microSDHC card from Newegg.com and my HTC Fuze will NOT see it. I have tried everything I know (very computer knowledgeable). Checked the reg settings, etc. but it will not ever see the card even after reformats and reboots. The card works fine in laptop and other devices, but not my HTC Fuze... ???????
I had big probs with my 8 gb sandisk: Files and folders were lost after a time... i formatted with a lot of utilities, nothing helped now i use kingston without any probs on my TP ...
Greetz
Boris
hsiaochungwu said:
I am using the ADATA 8G MicroSDHC memory card without any problem for my HTC Fuze. This is a Class 6 card from Newegg.
Click to expand...
Click to collapse
same except a transcend. works great with my transcend adapter + Reader
**** Smith
I purchased DSE 8Gb card, like you could see it, reformat it & everything worked a treat on the PC, but when putting into the TP it was a very different story!
Sometimes it would see it, sometimes not, very hit & miss affair without any reliably repeatable circumstances, so took it back, tried another one - same issue, then sucked it up and went to purchase a Kingston one (5 bucks cheaper)... it worked first time and haven't had (touch wood) a problem yet!
mariobg said:
Hi, i have the same issue with same A-DATA SDHC 8GB Class 6. On PC everything is ok, but when i put it in TP (no branded) PDA didn't recognize it. I reformat it 10+ times, same. I make some experiments and realize that when on the card i have to 2GB files work fine, but when i exceed that limit the card stops to mount in file system of TP. I fill the card to max with some stuffs and place an image file, then try to flash the phone with it, the strane is that the phone is flashing ok, but after flash and hard reset the card didn't mount at all. If i change the image file i can flash again, but in file system i haven't card. Very strange. I use few roms ot NRZ28. Do you think that the problem is in any dll in rom or the problem is in card. Becouse bootloader see and use card, but the system didn't.
p.s. Sorry for bad english.
Click to expand...
Click to collapse
Mariobg, I am in the same situation you are. I am using NRG Energy Rom 2.0 4/14/09. I am having the same problems with my A-DATA micro SDHC 8GB Class 6. I also own a SanDisk 512 MB micro SD card that works no problem. I will try flashing to a different ROM to see if that fixes it. Did you ever solve the problem.
Adata issues on rapahel
Hi there , i have the same problem with this &*^&*%$ Adata card on my raphael.
Rom : Elite rc3
Tried Hard Reset
Tried Soft Reset
formatted it untill it was smoking.
Learned one thing with this....first read...then buy.
Well I tried several different ROMs and still no success. i ended up trying the memory card in my friends HTC Fuze, and it did not work either. He had a 4 GB micro SDHC A-data card that works great. So I tried his card in my phone, and it also worked great. So, it appears that the 8 GB A-data card is defective. I am going to RMA it tomorrow.
ryandsouza said:
Yea! will try the Kingston. What is the sdtune up cab file. I could not find such a file.
Click to expand...
Click to collapse
You can find his cab here:
http://forum.xda-developers.com/showthread.php?t=446366
But, unfortunately, it did not solve my problem.
I have a Class 4 Kingston 8GB MicroSD that was in NTFS format. My HTC Fuze couldn't see it until I format it in FAT32. Works now .

[Q] 64gb card only shows as 32gb, can anyone help?

Hi, I have now gone through 2 cards, the first one thinking it was broke so i sent it back, and my unit is doing the exact same with my new card.
When i got my first card which was a sandisk ultra 64gb sdxc card, i thought it was originaly a bad card as my unit wouldn't see it, plus when i put it into my laptop and formatted it, it only showed as 32gb.
i exchanged that card for basically the same one, but it said made for android on it.
I put that straight into my unit when i opened it and that said the same thing on my unit, can now safely remove card, and when i went to settings > storage, there was no sign of a card, it just said mount card, and if i did this, it would say preparing card then a little after say i can safely remove it again and still show nothing.
i have now put this card back on my laptop and formatted it as fat32 (as i thought this one was going to be already seems it says its made for android devices), and again, it shows on my laptop as only 32gb and not 64gb, the file system is fat32 as well.
i have seen screen shots of people using this card in a 10.1 and their storage does show as 64gb.
i have tried using hp format utility and guiformat to format as fat32 (both show on unit but only as 32gb), i have tried using windows 7 formatter to format as exfat (which wont show in my unit), i have also tried sdformatter 3.1 which also doesn't seem to get my 64gb to show.
can anyone help, i surely couldn;t have got 2 bad cards?
james
Why are you cross-posting James?
lol i wasn't sure how fast i would get an answer in the other forum so i posted to both
thank you very much for your help though
What was the solution?
Edit:found the other thread
well the solution for me was to get a 32gb card as i just couldn't get a 64gb to work, i have not had the latest update either to test out a 64gb card.
Easius partition manager to format 64gb card FAT32... This will allow you to use the sd card until you get the update, it just means you're restricted to 4gb files and under....
james_lpool said:
Hi, I have now gone through 2 cards, the first one thinking it was broke so i sent it back, and my unit is doing the exact same with my new card.
When i got my first card which was a sandisk ultra 64gb sdxc card, i thought it was originaly a bad card as my unit wouldn't see it, plus when i put it into my laptop and formatted it, it only showed as 32gb.
i exchanged that card for basically the same one, but it said made for android on it.
I put that straight into my unit when i opened it and that said the same thing on my unit, can now safely remove card, and when i went to settings > storage, there was no sign of a card, it just said mount card, and if i did this, it would say preparing card then a little after say i can safely remove it again and still show nothing.
i have now put this card back on my laptop and formatted it as fat32 (as i thought this one was going to be already seems it says its made for android devices), and again, it shows on my laptop as only 32gb and not 64gb, the file system is fat32 as well.
i have seen screen shots of people using this card in a 10.1 and their storage does show as 64gb.
i have tried using hp format utility and guiformat to format as fat32 (both show on unit but only as 32gb), i have tried using windows 7 formatter to format as exfat (which wont show in my unit), i have also tried sdformatter 3.1 which also doesn't seem to get my 64gb to show.
can anyone help, i surely couldn;t have got 2 bad cards?
james
Click to expand...
Click to collapse
James:
I have gone through exactly same situation. Two cards same make and shows only 32 GB. Did you ever find a solution?
vicky4112 said:
James:
I have gone through exactly same situation. Two cards same make and shows only 32 GB. Did you ever find a solution?
Click to expand...
Click to collapse
H2testw
Use that to test if card is a fake first as fake is the usual sd card problem .
jje
JJEgan said:
H2testw
Use that to test if card is a fake first as fake is the usual sd card problem .
jje
Click to expand...
Click to collapse
jje
I tried the H2TestW... when it opes it also only says 29 GB.
But when it was first seen by me it showed 64 GB with exFat format. Only upon using programs such as guiformat... to format it to FAT 32 it changed to the lower value.
Try formatting ntfs
Does the Note support 64GB cards? The Samsung Uk site states "up to 32GB". If anyone should manage to get it to show full 64GB, please share as I'm wanting to buy a larger card.
64 GB Card on Note 10.1
I am running a Sandisk 64GB SDcard on my Note 10.1 and it works fine.
I did install it...unmount it, format it and rremounted it.
It is a Wifi GT-N013 and the card worked under both ICS and JB.
Hope it helps
I have a 64gb sd in my 8010 reads it just fine. Strange...
Sent from my GT-N8010 using XDA Premium HD app

[Q] Micro SD No Faith

I have tried both a 64gb and a 32gb micro sd card and if I try to save or backup my documents on it sooner or later a few weeks down the road my Note Pro 12.2 reports that I have a corrupt card. I never take it out so that is not the cause. I do not have any apps installed on the card. I am not rooted.
All I am trying to do is keep my music, videos, pictures, and a copy of word and excel files on a micro sd card but I have no trust that my micro sd card is going to work.
I have formatted these cards using my Note Pro. I have formatted these cards using my Windows PC. But several weeks down the road I get the corrupt disk error... please reformat!
Is rooting the answer?
Any help is appreciated.
Sounds like a bad card to me. What brand is it?
Sent from my SM-P900 using Tapatalk
This usually happens with low-class or cheap-brand cards.
In general you're best off only using class 10 or above cards by Sandisk or Samsung. Anything else is highly unstable.
I have a San Disk Class 10 64gb but my other card is a PNY Class 6 32gb. I guess I'll look at getting a Samsung? I believe I had read somewhere about this device not liking 64gb cards? Or maybe I read something about it not allowing files to be saved to external storage. Something Samsung was doing.
Anyway thanks for the input. I would like to use a 32gb card as I really don't need 64gb so if my PNY isn't going to work I need to get something that will.
How does this card look?
http://www.amazon.com/Samsung-Elect...3974869&sr=1-2&keywords=samsung+micro+sd+card
If that samsung is as fast as it's rated that looks like a good card.
I'm using the Sandisk Extreme Plus 64gb but have only had it for a month and a half. So far no issues but I wonder if it too will be a time bomb.
muzzy996 said:
If that samsung is as fast as it's rated that looks like a good card.
I'm using the Sandisk Extreme Plus 64gb but have only had it for a month and a half. So far no issues but I wonder if it too will be a time bomb.
Click to expand...
Click to collapse
I ordered it since it was only $27 & I had a $25 gift card.
Mickeylittle said:
I have a San Disk Class 10 64gb but my other card is a PNY Class 6 32gb. I guess I'll look at getting a Samsung? I believe I had read somewhere about this device not liking 64gb cards? Or maybe I read something about it not allowing files to be saved to external storage. Something Samsung was doing.
Anyway thanks for the input. I would like to use a 32gb card as I really don't need 64gb so if my PNY isn't going to work I need to get something that will.
Click to expand...
Click to collapse
There's no issue with 64GB cards. There's no issue with 128GB either. Some of the older devices had issues with SDXC UHS-I cards, but that was over a year ago.
There is, however, an issue with Android KitKat no longer allowing non-stock apps to write to the SD card. That's Google's doing. It has nothing to do with corrupt cards.
Samsung and Sandisk cards are both excellent. Just make sure they're class 10 or higher.
muzzy996 said:
If that samsung is as fast as it's rated that looks like a good card.
I'm using the Sandisk Extreme Plus 64gb but have only had it for a month and a half. So far no issues but I wonder if it too will be a time bomb.
Click to expand...
Click to collapse
ShadowLea said:
There's no issue with 64GB cards. There's no issue with 128GB either. Some of the older devices had issues with SDXC UHS-I cards, but that was over a year ago.
There is, however, an issue with Android KitKat no longer allowing non-stock apps to write to the SD card. That's Google's doing. It has nothing to do with corrupt cards.
Samsung and Sandisk cards are both excellent. Just make sure they're class 10 or higher.
Click to expand...
Click to collapse
What is the best method to copy delete movies to/from my micro SD card? Should I unmount it and remove it or should I power off my tablet and remove it. Or will it be better just to copy them from a USB stick to the card while the card is still in the tablet? I'm hoping to keep 10-15 movies on my card and swap them off to put more on probably every 6 weeks and I want to know which way is the best way not to harm my card.
Mickeylittle said:
What is the best method to copy delete movies to/from my micro SD card? Should I unmount it and remove it or should I power off my tablet and remove it. Or will it be better just to copy them from a USB stick to the card while the card is still in the tablet? I'm hoping to keep 10-15 movies on my card and swap them off to put more on probably every 6 weeks and I want to know which way is the best way not to harm my card.
Click to expand...
Click to collapse
Unmount the SD card through Settings --> General --> Storage --> Unmount SD Card.
Or connect the tablet via USBcable to the PC and copy it onto the SDcard that way. (It loads as a network device in explorer)
I've got 11 films, two shows and a handful of concerts on my MicroSD and swap regularly, I usually use one of these two methods.
For me, I use a MacBook Pro which for some reason does not allow me USB 3.0 connectivity to the tablet (driver issue I'm sure but try as I might I have never gotten it to work). I therefore use a USB 2.0 cable and Kies to copy files to the tablet that way. I'm able to pick the external card as a destination and transfer at USB 2.0 speed.
Sent from my SM-P900 using Tapatalk
Thanks for all the help everyone. Hopefully with the new card coming Wednesday my problem will be solved.
I have and use a 64GB SanDisk Micro SD Card on my P900 and can open, copy, move files from and to the sdcard using samsung's stock file manager (My Files) without any problems.
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app

[Q] 64 GB SD Card Issues

Hi
I'm hoping someone can help me, I've just purchased a new 64GB Micro SDXC UHS-1 to use with my new Sony Xperia Z3. But I'm having a lot problems, the phone keeps saying "Damaged SD Card Please format the card" however the Card works fine on PC. I have tried formatting from the phone still says the same thing. I have tried both Fat32Format GUI and EaseUS partition to format the card to FAT32. As far as I can tell its FAT32 but the phone still wont accept it and keeps saying Damaged SD Card.
Unfortunately, I don't have another SD card to test the phone, so before I take the phone back or get another SD card I want to make sure I've tried everything or see if this is common issue that someone might have a solution for. I have also tried restoring the phone using the Sony PC Companion.
Any ideas on what the problem might be?
It keeps corrupting all my sandisk ultra 64gb micro sdxc cards. I've read atleast one on Xperia care forum with issue. Including ones I've used for ages in other devices
I have no problem with my high speed Sandisk Extreme Plus 64GB.
The easiest way to tell whether it's the phone or the SD card would probably be to test another one... I have a 64GB Samsung PRO and it has worked great for me.
Did you try format it to exFAT?
wc_how said:
Did you try format it to exFAT?
Click to expand...
Click to collapse
Yes I have tried exFat and tried NTFS even though I knew it wouldnt work but thought I would try anyways..
Wait ExFat works?
Does this apply to all Z3's or just specific ones? I have a 64gb sandisk ultra microsd card and want to use for my Z3 that I am purchasing. Do I actually have to root it or will it just work if I put it in the MicroSD slot? I thought it supported up to 128gb.
Also, I've been reading the forums and found posts of people with gap issues and light showing on the sides. Do any of you have these issues?
abhinav.tella said:
Wait ExFat works?
Click to expand...
Click to collapse
ExFAT has better limitation than Fat32.
If the phone doesn't support NTFS, can consider the exFAT.
Ok so i've resolved the issue (so to speak), the hard I was trying was a Strontium Nitro 64GB, which does not work with the Z3 it works with the Z1 though (strange). So I purchased a SanDisk Ultra and that is working now with no problems.
I dont have any issues with Gaps or light showing on the side.. I have put the phone under the tap for a few mins and havent had any problems.
I have a PNY 64GB MicroSDXC I and am experiencing the exact same issue. The phone reads other 4GB sd cards but absolutely refuses to read the 64GB one no matter how I format it. Reformatting it through the phone prompt does not work. It just pops up with damaged sd card please try formating every time I have it try to fix it. The sd card reads fine on multiple windows pc's. I have tried formatting it as exFat and Fat32(which windows wouldn't let me do...had to use a 3rd party utility) and neither worked.

SD card problems

Did a few Google play store app updates this afternoon. Then decided to restart the phone. The phone no longer recognizes my SD card. Any suggestions?
Never seen a device do this. Tried other micro SD cards I have and the phone recognizes them fine. Tried my 64GB card in the computer and it sees all the data on the card. Stumped on this?
I notice my other SD cards are formatted as FAT32 and my newest 64 GB card is an exFAT format, but it's read it fine up to today?
Have u tried formating it to fat32.
Did the problem go away?
Wouldn't format to fat32. I ended up moving all my data (files, videos, photos, app data, etc.) Over to my computer, then I reformatted the SD card and moved all my data back. Phone reads all the data fine now, but I had to reload all my apps that I had running of the SD card. What a PITA!
kevin6876 said:
Did a few Google play store app updates this afternoon. Then decided to restart the phone. The phone no longer recognizes my SD card. Any suggestions?
Never seen a device do this. Tried other micro SD cards I have and the phone recognizes them fine. Tried my 64GB card in the computer and it sees all the data on the card. Stumped on this?
I notice my other SD cards are formatted as FAT32 and my newest 64 GB card is an exFAT format, but it's read it fine up to today?
Click to expand...
Click to collapse
I had this problem with a couple of sandisk 64gb microsd's while I was out of town....the only solution I found was finally to use an adata one...and I'm now using a samsung 128gb. I tried formatting it on a linux pc and the phone...it did not like the sandisk's and would eventually lose them. I did have some success in only formatting the 64gb sandisks to 32gb but I may not have waited long enough for it to get corrupted as my adata one was available once I returned home.
famewolf said:
I had this problem with a couple of sandisk 64gb microsd's while I was out of town....the only solution I found was finally to use an adata one...and I'm now using a samsung 128gb. I tried formatting it on a linux pc and the phone...it did not like the sandisk's and would eventually lose them. I did have some success in only formatting the 64gb sandisks to 32gb but I may not have waited long enough for it to get corrupted as my adata one was available once I returned home.
Click to expand...
Click to collapse
I'm starting to have what may develop into the same problem with the Sandisk 64 gb sd card in my camera (not a phone) -- so maybe Sandisk is having some reliability problems?
rhcohen said:
I'm starting to have what may develop into the same problem with the Sandisk 64 gb sd card in my camera (not a phone) -- so maybe Sandisk is having some reliability problems?
Click to expand...
Click to collapse
It was very frustrating for me as the whole point of purchasing sandisk was based on their reliability. I was concerned about the samsung 128gb I picked up for $69.99 but it's worked like a champ and has fast read/write speeds.
Trouble with Samsung EVO 64GB sd card
My Samsung EVO 64GB only partially works with my 6045i. It shows as mounted but struggles to unmount. Takes 2 tries. When I try to have a 3rd party app use it for storage it doesn't show available even with show SD card enabled and use Android 5 Storage Application Framework (see the attached screenshot).
I grabbed two other microSD cards, one Sandisk and one Patriot (Class 4), both 32GB. Both worked flawlessly in my Idol 3.
So now my son's Galaxy S3 is using the 64GB Samsung card (he's running CyanideL) and it appears to operate correctly.
I'm ok with using a 32GB for now, but what other cards are folks using for either 64 or 128GB external storage?
mikehd1959 said:
My Samsung EVO 64GB only partially works with my 6045i. It shows as mounted but struggles to unmount. Takes 2 tries. When I try to have a 3rd party app use it for storage it doesn't show available even with show SD card enabled and use Android 5 Storage Application Framework (see the attached screenshot).
I grabbed two other microSD cards, one Sandisk and one Patriot (Class 4), both 32GB. Both worked flawlessly in my Idol 3.
So now my son's Galaxy S3 is using the 64GB Samsung card (he's running CyanideL) and it appears to operate correctly.
I'm ok with using a 32GB for now, but what other cards are folks using for either 64 or 128GB external storage?
Click to expand...
Click to collapse
I also own same Samsung 64 gb microsd card. However, i can get access from 3rd party apps, but suffer from random cuts while playing music, seems media app issue.
Problem was firmware not microSD issue.
I have both a Sandisk and Samsung 64gb and they both have had the same problem that every once and while the phone will reboot by itself and when it come back up I cannot access SD card. I have taken it out and I can see all the apps, music and videos are still there on my computer but in the phone nothing. I have to save, reformat and re-download apps.
Anyone have a 128GB card fully working?
So the 64gb Samsung EVO died in my son's S3, so I gave him the 32gb one that I was using and sprung for a 128gb SiliconPower card, rated at up to 75MBps.
I can get the stock camera to save photos to it but when I try Open Camera, it isn't seen. I have storage access framework enabled in OC. I get the attached screenshot. Note that I do have "show sd card" selected. I can toggle it on/off with no visible change.
Its not just Open Camera either. Another app, Solid Explorer, has the same issue if I try move any photo files through it, it asks me to grant permission, shows the same window as attached, and then can't complete because the OS isn't showing it as available.
Any thoughts? Is this a bug in 5.0.2?
thanks,

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