XT1034 - Unusual Exchange/ActiveSync Issue - Moto G Q&A, Help & Troubleshooting

I swear this issue has to be server-side because I can't find any reason for the phone to behave this way.
XT1034
Android 4.4.2
System version 174.44.1
Stock + Rooted + Bootloader Unlocked
This issue happened BEFORE root & bootloader unlock as well. It even happened on Android 4.3 when I first took the phone out of the box. Please refer to screenshots below to show that weird things are happening.
In the stock mail app, no matter how many times I plug in variations of my credentials and our server, I always receive Can't Connect To Server as my error message.
I actually have 2 choices of ways to format my username. I've tried them both.
(1) long-domain.com\username
(2) domain\username
As can be seen below, my Active Directory record shows that I have ActiveSync features enabled for my account. I shouldn't have a problem with this.
HOWEVER, the server itself is acknowledging a successful connection because my phone shows up in the device list under my account. It's just that the phone seems to not like whatever response it's seeing from the server.
I've tried 3rd party apps. Touchdown works. Nine does not. I'd rather not continue to use Touchdown because its interface is hideous and I don't want to spend $20 on it. I can't be the only person who has had Exchange/ActiveSync issues on my Moto G, right?

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Related

[Q] email client lies

Hi
My Htc Pro 7 (one week old) seems to pretend that it is syncing. It only takes 2 to 3 seconds over Wifi but it doesn't bother downloading new messages.
My (only) email account on the phone is a Blueyonder account (powered by Google). The initial set up went off and collected the account info.
I have turned off SSL and deleted the port numbers from the SMTP and POP settings.
Reentering the username and password convinced it to download the rest of yesterdays emails but not the test one I just sent myself or the others that are on the server.
Outllok 2007 is set to leave copies on the server for 10 days and over the years WM and Symbian handsets have not experienced this problem.
Any suggestions?
Tnx
Since re-entering the username password- the phone is set to look every 15 minutes and ever hour or so it seems to go off- ask if there are any new messages and then download the odd one without bothering to do download the rest...
Am I really the only person who has a mailbox that is at least a day behind???
I guess I am going to have to reset the phone, and lose all my texts etc.
Nice one MuppetSoft!!! By removing our rights to tweak things you have also prevented us from fixing things ourself. Please stop trying to be Apple.
Sometimes the same thing would happen when I hard reset my phone and set up my Hotmail account for the first time. E-mails don't download even though I can clearly see them on my PC. After a couple hours though, it fixes itself and my e-mails appear regularly, and at times, I get alerts to my phone even faster than I would on my computer.
Maybe give it a jump start by using your phone to compose, send, deleted, etc. Otherwise if it still isn't working, then it may be bugged and a hard reset may be in your future.
Thanks for the reply prjkthack
I can send emails without any problems. I have only had the phone just over a week and I am pretty sure that on day one it was working properly. I only noticed the issue a couple of days after the Nodo update- not sure if there is a relation or not.
I guess I will have to wait until i have a day off work before i can prepare for a hard reset. Being undiciplined i tend to leave client contact details in the form of text messages, rather than saving them to contacts.
odder and odder....
it has finally managed to catch up and is now up to date.
I have not made any changes/restores.
Lets hope it stays that way.
Now all I need is my Dev account to be approved so that I can play with mango.
Just bumping my own thread.
The problem returned.
UNTIL I remembered that my Virgin (blueyonder) email account (powered by Google) needs to be in the following format recent:[email protected]
I am such a wanker and should have remembered sooner!!!!
I guess it is a timeout issue, ordinarily the email client asks the server if there are any messages- the server responds "sure about 10000", the email client says "sod that, I'm not cross referencing your list with the ones i am already aware of -I'm off".
With the addition of recent: it only asks for the emails received in the last week or two.
Hopefully the above will be of help to someone else in the near future

[Q] Email MS Exchange

Anyone able to use the stock email app without any problems? I can't access my work email with the stock app. I downloaded touchdown and it works without any problems, currently using the trial, $20 not worth it IMO.
No, i have no issues with Exchange using the stock app. I connect to Exchange 2003 so I can't speak for newer versions of Exchange. Do you get any error messages?
I get a cannot connect to server message. It's not a connection issue though, if I type my password wrong, I'll get a incorrect password message.
shilent said:
I get a cannot connect to server message. It's not a connection issue though, if I type my password wrong, I'll get a incorrect password message.
Click to expand...
Click to collapse
Hmm, so you have the correct domain\username, correct mail server, checked ssl settings, and you get the same message? The problem could be on the server end. Can other android users connect to your company's exchange?
Also, if Touchdown is too pricey, you can try Enhanced Email, i've used it before and it works really well. The only downside is that it's not great with your battery.
Yes other android users are able to connect. I'm also able to connect on my girlfriends Mytouch 4G.
Are you running a ROM? If not, the only thing i can think of that might work is doing a factory reset. I had a problem connecting once but it was due to a bad flash. Did you already clear cache and data from the stock email app?
Some ROMs
Some ROMs have a working email client for my corporate email, some don't. I ahd not luck with Weapon g2x, but Trigger worked, for example. Also the nighlies I used (up to 104) worked, but miui doesn't seem to work.
My advice is try ROMs until you find one that works and report the bug onthe forums if you notice problems.
So far I've tried:
Stock 2.2
Stock 2.3
Weapon G2x
Latest CM7 nightly 119
All have the same problem. Could this be a hardware problem? It's weird, why does touchdown work without any problems?
Miui
I am using the latest Miui and it seems to work with exchange. OTOH, I was able to get several of the nightlies to work with my exchange server too.
LG G2X Corporate Email (Microsoft Exchange) Connection Problem
My phone is a T-Mobile LG G2x (LGP999) running Android 2.3.3 (latest version is updated); using Microsoft Outlook 2007 (not sure what version of Microsoft Exchange is being used)
When I try to setup a corporate email (Microsoft Exchange) on my LG G2x (P999), I am receiving an error message that states: "This server requires security features your phone does not support". The steps are as follows:
1.) Go to the Email application from the main menu.
2.) Select MS Exchange.
3.) Set up email: Type your full email address and password.
4.) Server Settings: Type Domain\Username; Password; Server; Select check boxes “Use secure connection (SSL)” and optional “Accept all SSL certificates” when first box is selected.
5.) Account Options: Select how often you want your mail to arrive and your notification preference.
6.) Type a name for your account.​
I am getting hung up on step #4 (Server Settings). I am 100% certain my domain\username and server address are correct but when I click “Next” to proceed to the next step I get the message "This server requires security features your phone does not support".
For a test, my colleague entered his information on steps 1-4 into my phone and proceeded to step 5 immediately (Account Options). This problem happened to one other individual and he had to purchase a new phone to correct the problem (a Samsung). The problem seems to be around the phone or mail-server but I am out of options. Is there some setting to get it to work?
Another test I performed, I successfully logged onto my friends phone with my account settings and managed to pull up my calendar / email. He was using a Motorolla phone that used Android 2.2 (an older version than I am using).
Other Notes:
A.) I can log into my webmail but this feature does not sync my calendar or give me instant email notifications. My email in Microsoft Outlook is working as well.
B.) My username and password combination is definitely not the problem. I tried typing in a different password and it gives me a different error (username/password entered is incorrect).
C.) I tried using “/” and “\” in the Domain\Username section. I also tried checking and un-checking the SSL options. I tried other servers available on-site (01 and 02 versions).
D.) My work technical support insists there is nothing different about my security settings but unfortunately since it is a personal device they won’t offer any real support. They blame the phone or T-mobile. T-mobile blames the phone or the server. LG blames T-mobile or the server. See my problem?
E.) I had a work phone recently that was taken away due to budget cuts so I know it is possible to get my email / calendar with an i-phone (3GS).
F.) I also tried using “Other” on step #2 and entering the information manually (selecting exchange since it is not a “Pop” server). I still get the same message.
G.) I rebooted the phone and even pulled the battery and restarted.
H.) I can connect to my work wi-fi. I activated the wi-fi and tried to enter in all the server information but it still gave me the same error with wi-fi enabled.
I.) I have setup my home email account but could not do it from the “Other” option in Step #2. (sbcglobal.net and a yahoo mail both required the yahoo app to work). I also got the g-mail account to work through the “g-mail” app.
J.) It is a brand new phone purchased yesterday 12/13/11 (i.e. factory reset seems pointless and not attempted).​
Is there some phone setting I am missing? Any help on this matter or another method to sync my calender / work emails to my phone will be appreciated!!!
Thanks in advance
I don't believe Android currently supports some features of Microsoft Exchange yet because of security permissions. There is an app in the market that bypasses those checks but it's risky, because if your phone ever gets stolen and your work needs to wipe it, they can't and you may get in trouble for breaking policy. For the most part though, they wont know. I'll search for it for you but I don't remember the name.
EDIT: Sorry didn't read all the thread My browser pulled me to the last post of the thread and I thought it was OP haha
Still though, it could just be security restrictions stopping you like I said.
shilent said:
So far I've tried:
Stock 2.2
Stock 2.3
Weapon G2x
Latest CM7 nightly 119
All have the same problem. Could this be a hardware problem? It's weird, why does touchdown work without any problems?
Click to expand...
Click to collapse
It's weird that you tried CM7 and it didn't work. The stock rom has an older email.apk that is not compatible with the newer versions of Exchange and some security policies but CM7 should not have that problem.
what settings are you using?
I've used both Touchdown and the default Android email client at work without a problem, but your Exchange server must fully support ActiveSync. I would ask your IT support or server admin to help you out.
BTW, while Touchdown may seem pricey, it just works. I use it daily and would recommend it to anyone wanting to connect to Exchange servers. I tried other solutions but always went back to Touchdown. Their support service is top notch.
The only problem I have is that once in a while the email app will delete my account. It only happens to exchange, my pop 3 accounts stay there.
Edit: Of course, as soon as I say this I have a problem connecting I changed my password at work and when I tried to change it on my phone it would not work. I removed the account and added it but still nothing. I wiped the cache and davlik cache and added the account, great success.

[Q] Issues w/ 2-step verification for email; keep getting notification sign-in error

So I enabled 2-step verification on my gmail, and after doing so my gmail accounts on the phone stopped working.
I read that I needed to create application specific passwords in this case, so I did it.
After inputting these passwords (I have 2 separate Gmail accounts), I started receiving mail successfully (it gets pushed and I get the new mail notification). However, I am berated with notifications that there is a sign-in error. Clearing these only lasts for a couple of minutes before they come back.
How can I get the phone to stop thinking it's having a sign-in error? I have searched and this doesn't seem to be a common problem (I'm guessing because not that many people are using 2-step verification?).
I even tried completely removing the accounts and starting over from scratch with new application-specific passwords. No dice - still getting sign-in errors.
Any ideas? Thanks!
I was able to fix the problem (I think). Here's how I did it:
1) Remove all gmail accounts from phone
2) Re-add account(s) to the phone using a newly created application-specific password titled 'Droid Charge'
3) When the error arises, create another application-specific password titled 'Droid Charge #2' and use that
Should get rid of it. Don't know why it requires two separate passwords, but since doing this I have stopped receiving the error.
I can't say that this will work on GB, because I've only tried it on ICS, but did you try just putting in your regular password? At least on ICS and later, when you do that it will redirect you to a webpage that asks for your authorization code, and then does the normal token exchange and pairs to your account.
shrike1978 said:
I can't say that this will work on GB, because I've only tried it on ICS, but did you try just putting in your regular password? At least on ICS and later, when you do that it will redirect you to a webpage that asks for your authorization code, and then does the normal token exchange and pairs to your account.
Click to expand...
Click to collapse
Yes, I had tried that. Unfortunately GB falls under the 'older phones' bracket, and it's not smart enough to redirect.

Can fishy email images effect android devices?

Hi Guys,
I got a strange email in my emails, when looking at the email from / to it looked spoofed and I was about to click back but I accidentally clicked 'Download images', the ones that are usually blocked when opening an email, not actual attachments. Can JPEGs etc... contain anything malicious?
I factory reset my phone after that happened but that didn't stop my getting 3 calls from Africa this morning, 2 within one minute.
phoneNoob2020 said:
Hi Guys,
I got a strange email in my emails, when looking at the email from / to it looked spoofed and I was about to click back but I accidentally clicked 'Download images', the ones that are usually blocked when opening an email, not actual attachments. Can JPEGs etc... contain anything malicious?
I factory reset my phone after that happened but that didn't stop my getting 3 calls from Africa this morning, 2 within one minute.
Click to expand...
Click to collapse
They can, eg Stagefright or later in 2016 this
https://www.forbes.com/sites/thomasbrewster/2016/09/06/google-android-one-photo-hack/
or just last year
https://www.komando.com/security-pr...e-over-an-android-phone-with-an-image/543634/
which you phone may be vulnerable to if not still getting regular updates
and just this month patch also has media framework bug allowing possible escalation of privileges
https://9to5google.com/2020/06/01/pixel-june-20-security-patch/
however it could just be a coincidence you got a storm call, they just use computers to call from a number list or random numbers.
A factory reset may not get rid of malware that has been able to install itself in the system partition. You need to reflash the full factory image again. Or if your phone not getting updates any more from manufacturer you should ALSO flash a trusted custom rom ie Lineage OS from official source (hopefully there is one for your EXACT model) after you have clean flashed the most recent manufacturer ROM.
I use Android 10 with security patch from April.
Would I be right in assuming that the phone needs to be rooted for anything to be installed on the system partition? I don't have mine rooted.
Last time I reflashed a device, even with official firmware it stopped me getting updates.
It is quite annoying since pretty much everybody keeps saying it is safe to open a spam email as long as a link is not clicked or attachment downloaded but that appears to be rubbish since the images rendering within an email seem to be enough for a phone to be hijacked.
phoneNoob2020 said:
I use Android 10 with security patch from April.
Would I be right in assuming that the phone needs to be rooted for anything to be installed on the system partition? I don't have mine rooted.
Last time I reflashed a device, even with official firmware it stopped me getting updates.
It is quite annoying since pretty much everybody keeps saying it is safe to open a spam email as long as a link is not clicked or attachment downloaded but that appears to be rubbish since the images rendering within an email seem to be enough for a phone to be hijacked.
Click to expand...
Click to collapse
You should be pretty much covered for known security issues as you are on April security patch. Though there are of course likely be other unpublished vulnerabilities. You can try submit suspect images to virustotal.com see if it's already known.
Unfortunately malware can install into system partition even if you have not rooted your phone in some cases eg if vulnerability is in already privileged process. (note: I'm not security expert)
Given you are pretty much up to date with known patches I think the phone calls likely just a coincidence, unless you have more indications of hacked phone or other accounts etc.
Edit: PS even if those images were malicious you may be OK as you have recent security patch so they might not have been able to compromise your phone.
IronRoo said:
You should be pretty much covered for known security issues as you are on April security patch. Though there are of course likely be other unpublished vulnerabilities. You can try submit suspect images to virustotal.com see if it's already known.
Unfortunately malware can install into system partition even if you have not rooted your phone in some cases eg if vulnerability is in already privileged process. (note: I'm not security expert)
Given you are pretty much up to date with known patches I think the phone calls likely just a coincidence, unless you have more indications of hacked phone or other accounts etc.
Edit: PS even if those images were malicious you may be OK as you have recent security patch so they might not have been able to compromise your phone.
Click to expand...
Click to collapse
Strange thing is Tuesday night before this, I got a reset password email for Netflix... i didn't think too much of it and don't know why they would do that.
That is before Thursday when I accidentally opened a spam mail then later on Thursday got a few calls from an African Number.
Then today I got 3 password reset emails from my other email account, of course the reset requests went to my email.
Microsoft really suck too because I cannot get on my email account from a browser since when I put my phone number in it says, try again later. I am already logged in through the app though.
phoneNoob2020 said:
Strange thing is Tuesday night before this, I got a reset password email for Netflix... i didn't think too much of it and don't know why they would do that.
That is before Thursday when I accidentally opened a spam mail then later on Thursday got a few calls from an African Number.
Then today I got 3 password reset emails from my other email account, of course the reset requests went to my email.
Microsoft really suck too because I cannot get on my email account from a browser since when I put my phone number in it says, try again later. I am already logged in through the app though.
Click to expand...
Click to collapse
so many reset password requests suggests something is going on, possibly your phone but maybe more likely just one of your online accounts passwords leaked, there were a couple of big ones recently, check haveibeenpwnd or is it just that you reset your phone?
Yeah, I always need to change my browser to old IE to log in to MS cause of my settings/addons
IronRoo said:
so many reset password requests suggests something is going on, possibly your phone but maybe more likely just one of your online accounts passwords leaked, there were a couple of big ones recently, check haveibeenpwnd or is it just that you reset your phone?
Yeah, I always need to change my browser to old IE to log in to MS cause of my settings/addons
Click to expand...
Click to collapse
Well I got myself an Iphone SE for now, heard that they are sandboxed as long as they are not jailbroken.. however I removed the native mail app since that has a vulnerability now which is quite famous.
I know it iPhone is a bit of a swear word around here, but it is the best option until re-installing the OS on Xioami mi 8 pro.
Hopefully there is a way to set mi 8 into recovery without using third party tools, XZ1 had a feature to re-install android but that was pretty rare. It is a shame the storage space is so awful on it or I wouldn't have wanted to change phone

Authentication Failing Mysteriously for Some Apps (Twitter, Dropbox, Pocketcasts)

So, I'm running an old Nexus 6P
Android 8.1.0
Stock Rom, Rooted (Magisk)
A few months ago, I noticed some apps were no longer logged in. I tried logging in and authentication failed (mostly silently)
Twitter: account login gives message "cannot create account"
Pocketcasts: login appears to work, but actually fails silently
Dropbox: "Unknown error, please contact Dropbox customer support."
Apps that continue to work: Facebook, LINE, Instagram, Mega,
By trying Tweetings, I am able to get a semi-useful error message from Twitter: "401: Authentication credentials (https://dev.twitter.com/auth/docs) were missing or incorrect. Ensure that you have set valid consumer key/secret, access token/secret, and the system clock is in sync."
My guess is that there's something wrong with how my phone deals with Oauth, since it's broken on multiple apps.
Things I've tried:
uninstalling and reinstalling the apps
upgrading to the final version of the stock ROM for the Nexus 6p (I was a year behind)
checking my clock settings to make sure time zone is correct and that network time is on
Things I'd rather avoid:
factory reset (it takes me a long-ass time to get my phone set up the way I want it after that, and it will be especially bad if it then doesn't work)
Any ideas? My even older Nexus 6 (also rooted) has no problems like this at all, so it does seem to be some kind of issue on the phone.
Thanks in advance for anyone able and willing to help me troubleshoot this, it's been driving me nuts for ages.

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