[Q] HELP! - No Call Audio on Incoming Calls - Sprint Galaxy S 5 Q&A, Help & Troubleshooting

Has anyone else had this happen or heard of it happening?
Out of the blue today all incoming calls have no audio. I cannot hear the other end and they cannot hear me. If I call out it works fine.
I am running a stock rooted NCB ROM and have been for a few weeks with no issues. I have already tried rebooting, restoring a backup, and I tried installing the R.O.T.D. ROM but this issue persists.
Any ideas?

My wifes s5 had the same issue. I could hear her but she could not hear me. She also lost speakerphone. She had to take it back and get it replaced. Luckily it was within 3 days of purchasing it so it was no hassle.
Sent from my SM-G900P using Tapatalk

I was afraid of that because after all I did root it so my understanding is that the warranty is void...
Just to clarify... when I make an outgoing call everything works fine. The problem only happens on incoming calls. I would think this is a software issue since the hardware clearly works.

Tou can try a factory reset. Thats what they made her do at the sprint store before they would replace it. I think her issue was slightly different but the same. Does your speaker phone work? Try a data reset and see if that fixes it. If not odin it back to stock and hope they dont look at it too hard. Be quick, I think you only have a few days before you have too use the warranty.
Sent from my SM-G900P using Tapatalk

Related

[Q] can't hear other side in conversation.

hey,
I bought the nexus s (9023) about two months ago, stock rom, not rooted, and for the last week or two, it started making problems.
about 1-5 times a day, i can't here the other side at all. as if it's on mute. not even the ringing tone, before I'm answered. the only thing that solves it, is to restart the phone.
in other forums i've read that it's a mess, and that i should use my warranty. the problem is i bought the phone abroad, and shipping it should take about 3 weeks.
is it a common issue?
can i solve it alone, mabye by switching to a non-stock rom?
i'll be very happy to read some good news here, but bad news is better than non.
thanks a lot,
tal
p.s, iv'e downloaded system info to monitor the temp, and it doesn't happen necessarily when the phone is hot.
I don't know... I am rooted, I have used 5 different roms since purchasing my phone.
Stock
CM 7
Savaged Zen
Oxygen
Soju
I have also used several kernels
CM Stock
Netarchy
Matrix
James Bond
Trinity
So far, on all roms and kernels I have experienced the same problem. You make a call and it connects, looking at the screen the time counter is going but there is no sound; it will sit there and hold the call for 30-55 seconds then ends call. A quick redial and bam it works. Some people have reported that they answered and there was nothing. I don't know, it's really obnoxious.
The other, more annoying problem is that randomly on calls throughout the day the phone will just reboot itself. Right in the middle of a call. AHHHH like 3-5 times daily!
help, anyone?
i'm stuck with this, and a bit clueless.
Well, somehow I discovered that the problem is related to the bluetooth. as long as it's turned of, nothing will happen, on the other hand, when I use my earphone (most of my conversations happen while driving) i need to restart my phone every 1-2 calls
any ideas?
just u can't hear other one while calling u?
thanks.
so it was in the beginning, but now neither of us can hear the other. no matter who made the call.
and again, only when BT is working.
tal89 said:
so it was in the beginning, but now neither of us can hear the other. no matter who made the call.
and again, only when BT is working.
Click to expand...
Click to collapse
If u can hear him,just press and then unhold it ,then u can hear him.
Sent from my Nexus S using XDA App
it's quite obvious, unfortunately it doesn't work.
cutiyar said:
If u can hear him,just press and then unhold it ,then u can hear him.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
i can't hear, and he can't hear as well.
tal89 said:
i can't hear, and he can't hear as well.
Click to expand...
Click to collapse
hehee its problem ,
am really disappointing with nexus s , but i dont have enough money to buy HTC product again.
any solution?
Hi, did anybody have any solution to this problem?
I live this problem on almost half calls of specific numbers.
I am desparate...
Try setting discoverable timeout to never? Have you tried a different Bluetooth device?
Sent from my Nexus S 4G using xda premium
I have this problem too. This seem to happen on some Kangs and nightly, but not all of them. I can't hear when someone calls me. But when I call someone, I can hear them. I always have Bluetooth off (do not use them).
I live the same problem. No problem for outgoing calls. For incoming calls, I cannot hear caller's voice but they can hear me. It is not for all numbers.
I am on t-mobile and nexus s (cynagenmod nightlies). For all incoming calls from tmobile numbers no problem. But for almost all other carriers, it is just random.
I feel like I started having this problem after updating from CM 7.0.2 to 7.1 RC and thereafter(but not very sure on this).
If anybody still following this topic, I would suggest you to contact samsung if you still have warranty. On the second attempt they sent me a brand new phone with box and accessories.
Sent from my SGH-T989 using XDA
Or, you might give it a try with a different radio for your model:
http://forum.xda-developers.com/showthread.php?t=1116884
If you go this road, make sure you backup your EFS folder.
What i would do is if it is still in warranty just give it back to them and they'll probably give you a new phone. Since you said it takes 3 weeks to ship, just wait for it and use another phone if possible. Its not like your life is going to end. I think the problem is, not every phone is the same so there will be problems especielly when flashing a rom. For example unstable roms might not allow you to use this app or have serious effects on your phone.
Best to give it back to samsung and get a replacement.

Missing Calls?

I have noticed that some of my calls are not coming through. The past few days people have tried to call me, but said they got a busy signal. The phone never even rang. I also got an email today from a potential employer who said they called twice today... The phone was sitting on my desk right in front of me all day, and nothing. Is this happening to anyone else? What can be done to fix it? Im not in a place where im not getting service so I dont understand why its doing this?
Also, the other day I was having car issues and needed to call someone, when I went to call someone the phone showed the dialing screen, but never started to ring. I tried hanging up and redialing, but nothing worked. I had to shut down my phone and restart it. I can only imagine what would have happened if I really couldnt call out finally....
Really starting to hate this phone.
itsLYNDZ said:
I have noticed that some of my calls are not coming through. The past few days people have tried to call me, but said they got a busy signal. The phone never even rang. I also got an email today from a potential employer who said they called twice today... The phone was sitting on my desk right in front of me all day, and nothing. Is this happening to anyone else? What can be done to fix it? Im not in a place where im not getting service so I dont understand why its doing this?
Also, the other day I was having car issues and needed to call someone, when I went to call someone the phone showed the dialing screen, but never started to ring. I tried hanging up and redialing, but nothing worked. I had to shut down my phone and restart it. I can only imagine what would have happened if I really couldnt call out finally....
Really starting to hate this phone.
Click to expand...
Click to collapse
It sounds like a reception. Do you have good signal? What about Wi-Fi calling?
I have never had that and have had nothing but the sweetest reception, I do get dropped calls but that's T-mobile for ya.
All day I have between 3-4 bars of service, so im not sure what the problem is
Im also having trouble calling out. Ill dial the number, and the phone will beep and disconnect the cal. I have 3 out of 4 service bars....
itsLYNDZ said:
Im also having trouble calling out. Ill dial the number, and the phone will beep and disconnect the cal. I have 3 out of 4 service bars....
Click to expand...
Click to collapse
Try replacing your sim card? Or if you're on stock then call T-Mobile might be a hardware issue.
Sent from my SGH-T989 using xda app-developers app
erikmm said:
Try replacing your sim card? Or if you're on stock then call T-Mobile might be a hardware issue.
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
Do you think switching to your rom might help? I want to try it but I'm waiting for the final version. I did have my sim replaced a few years ago by T-Mobile. I know they had to transfer all my stuff on to a new one. I have one laying around, is there anything I need to do to get it to work? Like switch my number to it?
You might want to try cleaning the metal contacts of your sim card with a pink eraser.
itsLYNDZ said:
Do you think switching to your rom might help? I want to try it but I'm waiting for the final version. I did have my sim replaced a few years ago by T-Mobile. I know they had to transfer all my stuff on to a new one. I have one laying around, is there anything I need to do to get it to work? Like switch my number to it?
Click to expand...
Click to collapse
If you're on stock I think your best bet is to either get sim replaced before flashing cus if its a hardware issue then you will have to get it replaced.
As for the sim card if it's new then just call them and they'll activate it if it's used before then it won't work anymore and you'll have to buy one
Sent from my SGH-T989 using xda app-developers app
I called Tmobile a few weeks ago and had them activate a new sim card I had. Didnt have this issue until just today when I tried to make a call and got "call ended" everytime I tried to call out. What else could the problem be? Im running your rom now also...
Is anyone else having this issue? Its getting really annoying! I had to dial my friend 5 times before it actually went through.
Found this thread where it describes perfectly whats going on with my phone.. http://forum.xda-developers.chttp:/...editpost&p=29453252om/showthread.php?t=630652 Seems like Gingerbread phones are experiencing this more...
Never had this issue. As suggested you may have to replace the phone as it could be faulty hardware.
Sent from my SGH-T769 using Tapatalk 2
rbeier1221 said:
Never had this issue. As suggested you may have to replace the phone as it could be faulty hardware.
Sent from my SGH-T769 using Tapatalk 2
Click to expand...
Click to collapse
I was worried about that, but I dont know how to get rid of the custom rom I have an unroot.
Well, might suggest this thread:
http://forum.xda-developers.com/showthread.php?t=1591601
Sent from my SGH-T769 using Tapatalk 2
Yeah, I just didnt want to do the "call tmobile and sit on the phone with them for an hour to troubleshoot" crap... Ugh...
Called Tmobile and they ended up screwing my phone up even more with their "troubleshooting" Told me to do a factory reset, but since I have a custom ROM, it just screwed more up. Now I cant even swipe past the unlock screen and there is no reaction to my touch. At least its finally screwed up enough to get them to send out a replacement. Now im trying to revert back to complete stock so I can send this one back to them when my new one arrives. So I guess problem solved in a way..
rbeier1221 said:
Well, might suggest this thread:
http://forum.xda-developers.com/showthread.php?t=1591601
Sent from my SGH-T769 using Tapatalk 2
Click to expand...
Click to collapse
Does this remove root? Just want to make sure I have everything In order to do to clean up my old phone for when my new phone arrives.
Yes. The thread is appropriately titled and returns to stock.
Sent from my SGH-T769 using Tapatalk 2

[Q]NO Call Audio

Hi!
Let's get straight to the point.
I just got a Skyrocket (Canadian Version) last week on Craigslist and I am having a blast with it-- wonderful phone. There is only one problem, though... my in-call audio would not work. When I put a call on speakers, I can hear the other side, but when I am using the actual call speakers located at the top of the front screen, I cannot hear anything. If I reboot the phone, it will work for about say 4 times... and then it will be borked again. Also, I noticed one time that when the background of the other phone is loud, that is when the problem would arise.
Should I go back to complete stock and see if that fixes it? Or is it a hardware issue?
Do a complete odin wipe back to stock, and use it for a couple days. If that doesnt work i suspect the seller knew of the issue, and sold u a borked phone.
I've experienced the exact issue as well. I upgraded a few weeks ago and on day 3 of having the phone, bam, in mid call the default call audio speaker went out. I was on Sky-ICS at the time. I flashed different radios despite knowing that couldn't have been it, went all the way back to stock and nothing worked.
I concluded that it was a hardware issue, or a software issue that was beyond anything a flash, battery pull, or tweak could fix. For whatever reason, the call audio muted the default speaker, yet rerouted to the loud speaker with no problem. So I took it back to the store, explained it to the sales rep and got a new Skyrocket.
Sent from my SGH-I727 using xda premium
I guess this is just the main problem with getting things second hand.
Sent from my SGH-I727R using xda premium
Also check your noise suppression settings in the dialer app....
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

Can't hear

Ok so this is the problem. I was on CleanRom 7 when I first noticed this. For the first few weeks every thing worked fine then suddenly when I received a Skype call my btooth kicked me out and had to switch to speaker, first I thought it was a Skype bug. A week later I switched to Bonestock ROM again everything was fine for 3-4 weeks then the phone rebooted itself and I lost btooth again when on a Skype call, but now I also lost voice or I should say can't hear when I'm making a regular call unless I switch to speaker or on btooth. Ppl can hear me fine just no sound on my end unless I switch to speaker or btooth. I tried switching back to CR 7 but problem persists. Anyways if someone could give some thought about it it would be greatly appreciated.
When ever I switch ROM's I always do a clean install wipe data, cache and dalvic two or three times.
Thanks for any help you could provide.
Sent from my SCH-I535 using xda app-developers app

[Q] Problem with call audio quality in the oneplus

I've been using the phone for almost 7 months now, the problem never occurred until a couple of days ago. In both incoming and outgoing calls, the other party can't hear me, not at all. I cut it and call them again, then it's okay. This problem, however, vanishes if I'm using a headphone or loudspeaker, but whenever I switch from the headphone/loudspeaker to hands-on, the problem immediately starts again. I've tried restarting the phone, doesn't help. Has anyone faced this issue? I heard in one place that a factory reset might be helpful, I'm not quite sure whether I should go for it. Can anyone tell me whether it's a software or a hardware level problem? Because this problem does not occur when I'm using Viber or Skype, it only occurs when I'm calling from my carrier number. Any help will be much appreciated.
I am having a similar if not the same problem. Phone is basically unusable. Going to try the low mic fix in this forum. Only other bit of info I'd add is I'm on AT&T.
Can you give me a link to that low mic fix?
Sent from my A0001 using XDA Free mobile app
javed24 said:
Can you give me a link to that low mic fix?
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
Haven't tried it yet, but here it is.
http://forum.xda-developers.com/oneplus-one/help/qa-low-mic-call-t3056078
OK, So I have flashed the low mic volume fix successfully, and though the problem was intermittent before, I have yet to see the issue persisting past the "fix".
I'll keep my fingers crossed and update if the problem shows up again.

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