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[Q] Telus HTC Surround - Unlocked, MMS & CID not working!

Hey Guys
Really hoping someone could help me out here as I LOVE this phone and do NOT want to return it.....I unlocked an HTC Surround yesterday and was able to pop in my Rogers SIM and start using the phone. However, off the Bat it would not browse. I had to configure rogers APN (rogers-core-appl1.apn) initially. This allowed me to browse ofcourse. Suddenly I noticed I was unable to send MMS or receive them.
However - eventually MY MMS's will get to the receiption although I will get a failed alert, I on the other hand will NOT get any MMS's from senders. All calls are coming in as UNKNOWN CALLER.
I had Rogers do a network refresh on my SIM yet nothing has helped. I also installed the HTC App which updates the correct Carrier Profile settings, yet NOTHING hass worked
These are my only 2 grips with the phone, MMS and CID. Other small quircks (such as wrong time stamp) I can live with...
If any experts have ANY advice - I thank you in advance.
Regards

MMS will not work on unlocked wp7 devices because it's mms settings are confirgured for the locked carrier. There is no setting in the wp7 atm that will let a user change the mms settings. Hopefully microsoft will fix this issue in the next update.

powersquad said:
MMS will not work on unlocked wp7 devices because it's mms settings are confirgured for the locked carrier. There is no setting in the wp7 atm that will let a user change the mms settings. Hopefully microsoft will fix this issue in the next update.
Click to expand...
Click to collapse
Thanks for the prompt follow up!
Just an FYI - its half working with the HTC App - I can send, but not receive. Why would MS cripple such a needed setting?!
Any idea as to whats blocking my CID?

DarthVR6 said:
Hey Guys
.....
I had Rogers do a network refresh on my SIM yet nothing has helped. I also installed the HTC App which updates the correct Carrier Profile settings, yet NOTHING hass worked
.......
Regards
Click to expand...
Click to collapse
Ensure your have CLIP (calling line identity presentation) provisioned on your account (In the HLR). I would assume this is what was checked when you called, but it might be worth checking 100%
I once had mine drop off for seemingly no cause. This resulted in every call coming in as 'Unknown Caller'
If this has happened to you, swapping phones would show the same issue.
refer: http://en.wikipedia.org/wiki/Caller_ID
(CLIP can go by other names)
I'm interested to know the cause of this, if you can post when its fixed.

hmm caller id should work regardless of which network the phone is being used on. CID is all dependent on the network provider you are using.
as for mms setting, I think it's not crippled, ms just didn't have enough time to implement this feature prob.

powersquad said:
hmm caller id should work regardless of which network the phone is being used on. CID is all dependent on the network provider you are using.
as for mms setting, I think it's not crippled, ms just didn't have enough time to implement this feature prob.
Click to expand...
Click to collapse
Well I just popped the same SIM into my Desire Z which is also unlocked and CID is working..
I can live without MMS but to not have CID work will be an issue.
Do any of you suspect removing it and adding it will help?
This most likely is a silly q but with the Carriers is there a difference with iPhone CID and non iPhone CID?

DarthVR6 said:
Well I just popped the same SIM into my Desire Z which is also unlocked and CID is working..
I can live without MMS but to not have CID work will be an issue.
Do any of you suspect removing it and adding it will help?
This most likely is a silly q but with the Carriers is there a difference with iPhone CID and non iPhone CID?
Click to expand...
Click to collapse
Only 1 setting.
removing and re-adding will have no effect if its working in another handset.
Your phone is getting the 'info', but not displaying it.
Perhaps a hard reset is in order?
-- you can confirm a handset fault by placing in the original SIM and testing CID again

I've done a full restore through settings 3 times, is there another method?
Sent from my HTC Vision using XDA App

DarthVR6 said:
I've done a full restore through settings 3 times, is there another method?
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
toss the original sim back in it.
If it works its possibly due to the provider (i dont see how tho), or you were correct and its in some way linked (again, i dont know how this would be the case)
If it doesnt work, then something is wrong with the handset.
Im not sure if the hard reset from the menu is the same as resetting via holding down the volume keys (or whatever you do, method is in the FAQ thread stuck to the top of the forums)
Is the menu just wiping your personal data? or refreshing the OS Install?

How did you unlock it?
I'm in Canada as well...I wouldn't mind paying full ticket on a samsung focus and bringing it to Bell(wife can get a good plan with work), or a Dell Venue Pro or HD7 and go with Wind....

mei_liberi_fatali said:
toss the original sim back in it.
If it works its possibly due to the provider (i dont see how tho), or you were correct and its in some way linked (again, i dont know how this would be the case)
If it doesnt work, then something is wrong with the handset.
Im not sure if the hard reset from the menu is the same as resetting via holding down the volume keys (or whatever you do, method is in the FAQ thread stuck to the top of the forums)
Is the menu just wiping your personal data? or refreshing the OS Install?
Click to expand...
Click to collapse
I have a colleague at work who also purchased the same phone and has not been able to get call display to work after unlocking it either. He is having the exact same issues - I do not suspect its a defective handset.
Over on the MSN forums - apparently it's caused by ADC which is disabled by default by Telus and it's locking to Telus's config, even if forced. Unfortunately, I need to get into the admin app but the method they provided is not for the HTC Surround
How did you unlock it?
I'm in Canada as well...I wouldn't mind paying full ticket on a samsung focus and bringing it to Bell(wife can get a good plan with work), or a Dell Venue Pro or HD7 and go with Wind....
Click to expand...
Click to collapse
Lip - Im not sure if we're allowed to link to external sites here so I'll just recommend u to google unlock htc surround - and u should be able to find the methodd. Or PM me...

DarthVR6 said:
I have a colleague at work who also purchased the same phone and has not been able to get call display to work after unlocking it either. He is having the exact same issues - I do not suspect its a defective handset.
Over on the MSN forums - apparently it's caused by ADC which is disabled by default by Telus and it's locking to Telus's config, even if forced. Unfortunately, I need to get into the admin app but the method they provided is not for the HTC Surround
Lip - Im not sure if we're allowed to link to external sites here so I'll just recommend u to google unlock htc surround - and u should be able to find the methodd. Or PM me...
Click to expand...
Click to collapse
Did you pay to unlock it?

Check out a fix here: http://social.answers.microsoft.com...7/thread/7834506f-c60d-4eb6-b04a-9829131922ee
MFG is a hidden admin app on the phone. Here are the steps -- !!! use at your own risk !!!:
Go to the phone app
Dial ##634# and click Send
When prompted for a password type 277634#*#
You should now be at "Factory Menu"
Choose "Engineer Menu"
Choose "Other Setting"
Verify that "Set ADC" is set to Enable
From the "Other Setting" page, choose "Set network profile"
You should now be on the "Set network profile" page and in the bottom half of the window you should see a list of *.xml files. These appear to be the network configuration files.
Look at the filenames for the config files and take your best guess at which one to choose for your provider. I'm on AT&T and I fixed the MMS problem by choosing "_PROV_ATT_US_310_410.xml"
After you choose that *.xml profile, your MMS should be working.

DarthVR6 said:
Hey Guys
Really hoping someone could help me out here as I LOVE this phone and do NOT want to return it.....I unlocked an HTC Surround yesterday and was able to pop in my Rogers SIM and start using the phone. However, off the Bat it would not browse. I had to configure rogers APN (rogers-core-appl1.apn) initially. This allowed me to browse ofcourse. Suddenly I noticed I was unable to send MMS or receive them.
However - eventually MY MMS's will get to the receiption although I will get a failed alert, I on the other hand will NOT get any MMS's from senders. All calls are coming in as UNKNOWN CALLER.
I had Rogers do a network refresh on my SIM yet nothing has helped. I also installed the HTC App which updates the correct Carrier Profile settings, yet NOTHING hass worked
These are my only 2 grips with the phone, MMS and CID. Other small quircks (such as wrong time stamp) I can live with...
If any experts have ANY advice - I thank you in advance.
Regards
Click to expand...
Click to collapse
Can you return the phone to telus after unlocking it?

i.mac said:
Can you return the phone to telus after unlocking it?
Click to expand...
Click to collapse
you should be able to. i don't see why they would have an issue with this. most OEMs just reflash and refurb it.

Same CID issue here on Fido in canada.
Phone was sucessfully unlocked, data is working fine after APN configuration (don't care for or use MMS anymore)
But CID not working, is a biggie! Phone is going back as fast as it was purchased!

Sounds like it's a network issue. Rogers/Fido have problems but Bell (according to another post on XDA) did not. Bell and Telus have the same network.

nakadm said:
Same CID issue here on Fido in canada.
Phone was sucessfully unlocked, data is working fine after APN configuration (don't care for or use MMS anymore)
But CID not working, is a biggie! Phone is going back as fast as it was purchased!
Click to expand...
Click to collapse
let me know if Telus gave you any issues in returning the phone unlocked.

I will test bell and TELUS SIM cards if I can before returning the phone.
I will report back shortly.

i.mac said:
let me know if Telus gave you any issues in returning the phone unlocked.
Click to expand...
Click to collapse
I was able to return it without ANY issues.
Also - the MFG hack is not applicable to the HTC's apparently, it's only good for the LG's. I tried this already before returning it.

[Q] HTC One E8 bought from Etotalk APN issues (AT&T)

So I bought the HTC Once E8 from Etotalk, which came with all the Chinese apps removed and the Google Play store added. I went to the ATT store to get a nano sim, and calls and texts work just fine. My issue is with the data connection. I have done a lot of google fu, and have tried the same settings that people are using for UK M8's but am still having issues. From my understanding the bands are supported, so It should just be a configuration issue.
Would anybody be able to shed some light on this for me? This is my first overseas phone, and I have only had experience with vanilla Android installs to date.
Also, the first thing I did was install the software update from HTC, which probably wasn't the smartest move. I don't see how this would affect APN settings though....
Let me know if any other info is needed, thanks in advance for any help!!

ethansc said:
So I bought the HTC Once E8 from Etotalk, which came with all the Chinese apps removed and the Google Play store added. I went to the ATT store to get a nano sim, and calls and texts work just fine. My issue is with the data connection. I have done a lot of google fu, and have tried the same settings that people are using for UK M8's but am still having issues. From my understanding the bands are supported, so It should just be a configuration issue.
Would anybody be able to shed some light on this for me? This is my first overseas phone, and I have only had experience with vanilla Android installs to date.
Also, the first thing I did was install the software update from HTC, which probably wasn't the smartest move. I don't see how this would affect APN settings though....
Let me know if any other info is needed, thanks in advance for any help!!
Click to expand...
Click to collapse
You probably lost the etotalk modrom while updating, but that shouldn't be a big deal. Though it may have overwritten the predefined APN settings?
Did you manualy check your APN settings under settings --> mobile data --> sim1 --> access point names?

matthijsph said:
You probably lost the etotalk modrom while updating, but that shouldn't be a big deal. Though it may have overwritten the predefined APN settings?
Did you manualy check your APN settings under settings --> mobile data --> sim1 --> access point names?
Click to expand...
Click to collapse
Yeah that's what I think happened, is that I lost the modrom. I wouldnt think that would affect the APN though, isn't that supposed to be unique to each country, or something of the sort? I will send Etotalk a message and ask them if there's a chance that could be it anyways.
I have indeed tried keying it in manually, trying every combination from default, to the one I got from the ATT rep, to the ones I have found online from different forums.

Fixed
I tried using the legacy cingular APN. Apparently my grandfathered unlimited data plan was on these old codes, ie. 3G only...
Thanks anyways.

How to enable data on H950?

Hey all,
So as the title says, I recently got a replacement unit for one I lost. This one came with 5.1.1 so I'm currently on a rooted stock debloated AT&T ROM. Just put my SIM in it, text and voice work fine, but if I turn data on nothing happens? No data symbol, nothing. I'm in Australia, and want to try enabling more 4g bands in the hidden Menu, but I went through the whole thing and couldn't find where to enable them? If someone could help me out it'd be appreciated.
Cheers

maybe you have to add the correct APN for your provider. I am in the US so I don't know Australia's provider.

Can't send SMS but can receive them.

I recently installed SuperMAN ROM on my SM-G930F and I can still make calls, receive them, and also receive texts but I can'tsend them. I have tried alt. Messaging apps but none work, I don'twant to enable Premium SMS because my phone bill was $400 more than normal. Please help. Thanks in advance.

Spooky11 said:
I recently installed SuperMAN ROM on my SM-G930F and I can still make calls, receive them, and also receive texts but I can'tsend them. I have tried alt. Messaging apps but none work, I don'twant to enable Premium SMS because my phone bill was $400 more than normal. Please help. Thanks in advance.
Click to expand...
Click to collapse
Hi
Did you upgrade the bootloader and modem as they recommend?
Also check your APN and see if they are correct , check with your carrier they will provide the information , in most cases if you delete them and re start the phone the carrier will send the information automatically

MAX 404 said:
Hi
Did you upgrade the bootloader and modem as they recommend?
Also check your APN and see if they are correct , check with your carrier they will provide the information , in most cases if you delete them and re start the phone the carrier will send the information automatically
Click to expand...
Click to collapse
Yes I did update, my apn is correct I believe, but if I were to do that does it mwan I would have to contact them or would they automatically detect it?

Spooky11 said:
Yes I did update, my apn is correct I believe, but if I were to do that does it mwan I would have to contact them or would they automatically detect it?
Click to expand...
Click to collapse
Hi
not sure what you mean , normally your carrier will send that information automatically , if you place a new sim the sim´s carrier will send that information.
Go settings / mobile networks / Access Points Names there you you can see what you have ask your carrier for the correct information and review them or just reset them and reboot , here is resend automatically and configure by itself
What network mode you have selected?

MAX 404 said:
Hi
not sure what you mean , normally your carrier will send that information automatically , if you place a new sim the sim´s carrier will send that information.
Go settings / mobile networks / Access Points Names there you you can see what you have ask your carrier for the correct information and review them or just reset them and reboot , here is resend automatically and configure by itself
What network mode you have selected?
Click to expand...
Click to collapse
On a plan and only have 1 sim, I have LTE/4G only selected. I use Telstra internet as it was set by default. (Telstra.wap)

Spooky11 said:
On a plan and only have 1 sim, I have LTE/4G only selected. I use Telstra internet as it was set by default. (Telstra.wap)
Click to expand...
Click to collapse
If i am not mistaken the SMS service uses the GSM (2G) band , try and enable that band to see if it works

MAX 404 said:
If i am not mistaken the SMS service uses the GSM (2G) band , try and enable that band to see if it works
Click to expand...
Click to collapse
Ok thankz

With stock firmware, I can receive SMS sent via email. I have tried a few S7 flat custom ROMS and all prevent me from receiving SMS sent by email.
This seems to be the case also when I was still using S6. So what is it with custom ROMS that prevents receiving SMS via email?
Thanks

m3tatr0n84 said:
With stock firmware, I can receive SMS sent via email. I have tried a few S7 flat custom ROMS and all prevent me from receiving SMS sent by email.
This seems to be the case also when I was still using S6. So what is it with custom ROMS that prevents receiving SMS via email?
Thanks
Click to expand...
Click to collapse
did you ever figure out what the issue was not receiving texts?

juicer52 said:
did you ever figure out what the issue was not receiving texts?
Click to expand...
Click to collapse
I never did. I just eventually found a custom ROM that did not have that issue. Forgot which one.
I am now on S8 snap dragon. If you still using S7 exynos, you might want to try Black Diamond by @Kill-Switch.

m3tatr0n84 said:
I never did. I just eventually found a custom ROM that did not have that issue. Forgot which one.
I am now on S8 snap dragon. If you still using S7 exynos, you might want to try Black Diamond by @Kill-Switch.
Click to expand...
Click to collapse
id be willing to wager that it was the APN. Many custom ROMs build in the APNs to make their ROM foolproof. Dollars to doughnuts its the APN

Is there a way to override the rom's apn? Tello (Sprint MVNO) automatically configures the network settings and doesn't allow to adjust and when I used a RedPocket GSMA (ATT MVNO) sim card, I was able to insert their apn info but still was not able to receive sms text messages.
As a workaround, I am using my Google Voice number forwarded to the phone and all texts are received as long as I have wifi or data connection. Not perfect but it's better than nothing.
BTW, I am working on an LG X Charge SP320 but posted here because of a google search and relevance to the issue in general.
Thanks for the insights and any suggestions.

Can't turn on data using the Verizon G5 on AT&T?

I just bought a used Verizon LG G5 (VS987), however my carrier is AT&T. After putting in the Sim card, calling and texting works but when I go to turn on mobile data in the settings, I get a popup that says "Add Mobile Service Please contact Customer Service at (800) 922-0204 for assistance."
I have called both that customer service number for Verizon ^ and also AT&T. I made sure that my IMEI was updated on our AT&T plan, and I have the right APN settings put in. When I called Verizon, the guy didn't really have much to say except that the device is unlocked but full access to features can't be guaranteed, and I am aware that Verizon and AT&T use different wireless bands, which he explained, but I should be able to at least have some kind of data. We both agreed that this is just some piece of Verizon software keeping me from using data, and he suggested rooting the phone to get a workaround.
One suggestion that I saw in some forums and tried was that resetting the network settings in Backup and Reset does turn mobile data on by default, however I get the same Verizon popup as soon as I open any browser, and other apps just say there is no connection, although when I do this I can see that I am getting either HSPA or 4G data, it just seems like it's being blocked by this Verizon stuff. Messing around with other setttings such as Data roaming and System select didn't change anything.
Does anyone have any experience using a Verizon G5 on AT&T? I saw a video of someone demoing T-Mobile 4G data on the Verizon model, and another user on XDA said that he put in his T-Mobile sim and it worked perfectly. My best guess on where to go from here is to unlock and root, and see if I can install a custom rom to get around this. Does anyone know if there is a stock LG rom without all of the Verizon bloatware installed, maybe a stock rom for the unlocked model of the G5? Any suggestions on how to get this to work are appreciated, and I think this is posted in the right place, I'm an active reader on XDA but this is one of my first posts
Thanks to anyone that reads all of this!

Update: I reset the phone to factory settings and set it up with the sim card from AT&T in it. Since then I can turn on mobile data, and the notification bar shows I have data (mostly HSPA), however I have no connection when I try to load a webpage. Tomorrow morning i'll stop by the AT&T store and see if there's anything they can do.

jayscoottey said:
Update: I reset the phone to factory settings and set it up with the sim card from AT&T in it. Since then I can turn on mobile data, and the notification bar shows I have data (mostly HSPA), however I have no connection when I try to load a webpage. Tomorrow morning i'll stop by the AT&T store and see if there's anything they can do.
Click to expand...
Click to collapse
Did you add the correct APNs for AT&T in the phone when you put in your sim? you need it for internet and MMS
Did you which it to Gobal or other option that is not LTE/CDMA?

Same problem here
jayscoottey said:
Update: I reset the phone to factory settings and set it up with the sim card from AT&T in it. Since then I can turn on mobile data, and the notification bar shows I have data (mostly HSPA), however I have no connection when I try to load a webpage. Tomorrow morning i'll stop by the AT&T store and see if there's anything they can do.
Click to expand...
Click to collapse
Was your problem solved? I'm having the same problem with another Verizon LG Device. If it was solved, what did you do?